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June 27 – July 1, 2016 • The Mirage, Las Vegas SPONSORSHIP PROSPECTUS “Not only is it a great show and a great environment to be in but this show more so than the any other shows that we attend directly represent the heart of our business and that is customer service, customer engagement, and call center technologies.” -Shane Chuvalas, Technical Sales Consultant, Interactive Intelligence 2016 CCW Diamond Sponsor 2 www.callcenterweek.com Corporate Practitioners and Solution Providers both consider CCW the MUST ATTEND event brand WHY? • Neutral Voice – We are vendor agnostic & holistic – serving everyone from start-ups to large scale solution providers and decision-makers that are simple looking for the best ideas to optimize and expand their operations. • Dedicated Content Focus – Continual research throughout the year to uncover the best stories, told by the top leaders. This is our day job. • ROI Centric – We are a business and recognize that everyone who steps who invests in CCW whether you are a delegate attendee or a sponsor must see an ROI. We focus on preparation, innovate ways to optimize the experience and focus on the details. • The Trusted Place Where Business Gets Done - Our end-users come to shop for vendors. Our vendors are prepared to scale and personalize. 3 www.callcenterweek.com “One thing I thought that was just great today is the attendance in the expo hall… It was just packed all day today. And I think that demonstrate just how interested the attendees are in the newer technologies and some of the processes that can help them in their call centers.” -Gary Barnett, SVP & GM Engagement Solutions, Avaya 2015 Call Center Week Chairman 4 www.callcenterweek.com A LITTLE BIT ABOUT CCW ATTENDEES Decision-Making Ability Maturity 30% 30% 30% 37% 80% 19% 32% report into the their boss head a function directly control are optimizing are launching are exploring alternative C-suite reports into with global their P&L their centers & planning options such as virtual, home- the C-suite responsibilities based and outsourcing Attendee Seniority Attendee Industry Attendee By Function 18% Banking & Finance 13% Retail & Manufacturing 61% Customer Service 10% Business Support Services Contact Center 10% High Tech 11% Marketing/Sales 10% C-Level 9% Healthcare & Pharma 10% Customer Experience 48% VP, Director Level 8% Utility & Energy 7% Other 34% Manager Level 7% Insurance 8% Technology/IT 8% Analysts & Specialists 7% Public Sector 3% Human Resources 5% Travel & Hospitality 4% Media & Entertainment 3% Food & Beverage 3% Telecom 1% Transportation & Logistics 1% Defense & Aerospace 1% Infrastructure & Construction Contact Center Size (By Seats) Annual Company Revenue In USD CCW KEEPS GROWING! 44% 0-49 2155 27% 1860 50-99 15% 18% 1275 100-249 24% 16% 15% 989 850 250-499 8% 7% 539 500+ 26% <$500M $500M-$1BN $1BN-$5BN $5BN-$10BN $10BN+ 2010 2011 2012 2013 2014 2015 5 www.callcenterweek.com CCW Attendees are Looking for These Solutions Agent Analytics and Customer Satisfaction Process Improvement/ Monitoring Management Lean/Six Sigma BPO CRM Solutions Quality & Customer Satisfaction Management Call Monitoring Digital Signage Recruitment Call Recording Employee Loyalty, Rewards and Incentive Programs Self-Service Benchmarking Gamification Social Media Call/Skills-based Routing Management Hosted/Virtual Contact Cloud Solutions Center Speech Analytics Cultural Change IVR/Speech Recognition Talent Management Customer Analytics/Insight Knowledge Management Text Analytics Customer Communications Language Services Training Management Live Chat Unified Customer Complaints Communications Management Mobile Solutions/Services Virtual Agents Customer Experience Multi-channel Integration Management Voice Call Back Near Shoring Customer Feedback (VOC/ Voice of the Customer NPS/Surveys) Office Furniture Voice Recognition Customer Interaction Offshoring Management VoIP (Voice over Internet Outsourcing/Managed Protocol) Customer Journey Mapping Services WebRTC Customer Loyalty Performance Measurement and Monitoring Workforce Management 6 www.callcenterweek.com Q When we asked our attendees what they’re looking forward to MOST at CCW… Want to walk the expo floor and discover 83% new solutions Want to participate in facilitated roundtable 55% discussions Want to attend tech 64% demos 7 www.callcenterweek.com “I’ve been participating in workshops for years and yesterday’s event was the most engaging event for me. I think I learned more than the participants!” -Matt Belcher, VP of Client Services, SPi Global 8 www.callcenterweek.com OUR EXPO HALL IS WHERE IT HAPPENS CCW is the one-stop shop for customer care leaders all over the world. Whether it’s finding a solution to help their current operation or discovering new technologies, our attendees know it can be found at CCW. “The most call center information I have ever seen in one place – and I’m 15+ years in the profession! A lot of information and opportunities to learn” -Jacqueline Addison Vice President Customer Operations Blue Cross Blue Shield of LA 9 www.callcenterweek.com NEW TO CCW? NOT A PROBLEM. As the industry’s meeting place, we constantly look for providers to introduce new technology solutions to the industry. The CCW team brainstorms with you to make sure you find the involvement-level that makes sense. A word from Hector who was new to CCW in 2015. “Like all new attendees to CCW, we were optimistic about forging new relationships and learning as much as we could about what’s important to customers and businesses alike. Those expectations were definitely exceeded. Our visit helped shed light on where we might one day be more useful to our customer and of course, our customers audience. From a business perspective, it was refreshing to see complimentary technologies living under one roof— even if only a few days. Next year, we’ll be a little wiser and definitely more helpful.” -Hector Leal, Director of Business Development, Help Social, Inc. 10 www.callcenterweek.com EVERY DETAIL COUNTS. A More Personalized Experience Every Step of the Way A successful event recipe doesn’t just include good attendance. It’s much more than that. Strategic behind- the-scenes work is what really makes CCW different and more personalized. We pay attention to details. Here are some features we deliver to ensure our sponsors get the best return on your investment. Attendee Profiling Pre/Post Event Cocktail Party We build our program based on Sponsor Survey Attending a conference can take a what we learn about our customers. lot out of you! Raise a glass with your Through a rigorous profiling process, Meeting client’s expectations is fellow exhibitors, attendees, and the we learn what challenges attendees very important to us. Each sponsor CCW team at our annual cocktail are experiencing and what type of receives a pre-event survey so we can party on the evening of the first main solutions they are looking for. Focus understand your priorities and deliver conference day. groups can be arranged for you to an experience that meets your needs. meet with folks who are specifically And a post-event survey to learn what looking for the solution you provide! we can do better in the future. 11 www.callcenterweek.com Photo Strategic F&B Wi-Fi Scavenger Hunt Placement Lounge Why not have a little fun in the process? That cup of tea or morning joe is A central place for attendees to take Introduced in 2014, our photo hunt has definitely important for everyone. We a break from exploring the expo hall become a fan favorite. Strategically identify specific areas within the expo and review their learning materials. developed to ensure our attendees hall for F&B placement to facilitate This is a great place to spark casual interact with sponsors, our event brand movement throughout the hall. conversations which can become and have a little fun too. meaningful relationships! Challenge Board Mobile App IQXchange Can you help? Upon checking in at the Networking never stops! Utilizing the mobile The attendee profiling initiative registration desk, our attendees are asked app allows for connections to be made and opened up a new opportunity! Known to list their top challenge. It’s a way for us meetings to be set up before, during and as the IQXchange, we facilitate focus to facilitate a more personal experience to after the event. Plus it’s a central place for groups amongst attendees who are attendees as they walk into the expo hall fun photos and status updates to be placed! looking for your technology solution. to find solutions that can help solve their Are you giving away a prize? You might challenge. want to post it on the app. 12 www.callcenterweek.com CCW BIG HITTERS PACKAGES You asked, we’ve delivered – Big Packages with More Value & Exposure than ever before DIAMOND SPONSOR EMERALD SPONSOR RUBY SPONSOR (Limited to 2) (Limited to 2) (Limited to 3) OOnlynly 1 1 left! left!l ft! $150,000 $100,000 $75,000 A packagedk carefully crafted to A package featuring a great balance Great package for those looking include CCW’s top-line opportunities between networking and branding. for a strong thought leadership to provide you with the most networking, presence at CCW. branding exposure coupled with thought leadership • 20x20 Exhibit Booth • 20x20 Exhibit Booth opportunities most popular amongst our attendees. • 4 Vendor Delegate passes • 4 Vendor Delegate Passes • 20x20 Exhibit Booth • 4 Expo Hall Only Passes • 4 Expo Hall Only Passes • 4 Vendor Delegate Passes • 5 End User Passes • 5 End User Passes • 4 Expo Hall Only Passes • 5 End User Passes
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