June 27 – July 1, 2016 • The Mirage, Las Vegas
SPONSORSHIP PROSPECTUS “Not only is it a great show and a great environment to be in but this show more so than the any other shows that we attend directly represent the heart of our business and that is customer service, customer engagement, and call center technologies.”
-Shane Chuvalas, Technical Sales Consultant, Interactive Intelligence
2016 CCW Diamond Sponsor
2 www.callcenterweek.com Corporate Practitioners and Solution Providers both consider CCW the MUST ATTEND event brand
WHY?
• Neutral Voice – We are vendor agnostic & holistic – serving everyone from start-ups to large scale solution providers and decision-makers that are simple looking for the best ideas to optimize and expand their operations.
• Dedicated Content Focus – Continual research throughout the year to uncover the best stories, told by the top leaders. This is our day job.
• ROI Centric – We are a business and recognize that everyone who steps who invests in CCW whether you are a delegate attendee or a sponsor must see an ROI. We focus on preparation, innovate ways to optimize the experience and focus on the details.
• The Trusted Place Where Business Gets Done - Our end-users come to shop for vendors. Our vendors are prepared to scale and personalize.
3 www.callcenterweek.com “One thing I thought that was just great today is the attendance in the expo hall… It was just packed all day today. And I think that demonstrate just how interested the attendees are in the newer technologies and some of the processes that can help them in their call centers.”
-Gary Barnett, SVP & GM Engagement Solutions, Avaya 2015 Call Center Week Chairman
4 www.callcenterweek.com A LITTLE BIT ABOUT CCW ATTENDEES
Decision-Making Ability Maturity 30% 30% 30% 37% 80% 19% 32% report into the their boss head a function directly control are optimizing are launching are exploring alternative C-suite reports into with global their P&L their centers & planning options such as virtual, home- the C-suite responsibilities based and outsourcing
Attendee Seniority Attendee Industry Attendee By Function
18% Banking & Finance 13% Retail & Manufacturing 61% Customer Service 10% Business Support Services Contact Center 10% High Tech 11% Marketing/Sales 10% C-Level 9% Healthcare & Pharma 10% Customer Experience 48% VP, Director Level 8% Utility & Energy 7% Other 34% Manager Level 7% Insurance 8% Technology/IT 8% Analysts & Specialists 7% Public Sector 3% Human Resources 5% Travel & Hospitality 4% Media & Entertainment 3% Food & Beverage 3% Telecom 1% Transportation & Logistics 1% Defense & Aerospace 1% Infrastructure & Construction
Contact Center Size (By Seats) Annual Company Revenue In USD CCW KEEPS GROWING! 44% 0-49 2155
27% 1860 50-99 15% 18% 1275 100-249 24% 16% 15% 989 850 250-499 8% 7% 539
500+ 26% <$500M $500M-$1BN $1BN-$5BN $5BN-$10BN $10BN+ 2010 2011 2012 2013 2014 2015
5 www.callcenterweek.com CCW Attendees are Looking for These Solutions
Agent Analytics and Customer Satisfaction Process Improvement/ Monitoring Management Lean/Six Sigma
BPO CRM Solutions Quality & Customer Satisfaction Management Call Monitoring Digital Signage Recruitment Call Recording Employee Loyalty, Rewards and Incentive Programs Self-Service Benchmarking Gamification Social Media Call/Skills-based Routing Management Hosted/Virtual Contact Cloud Solutions Center Speech Analytics
Cultural Change IVR/Speech Recognition Talent Management
Customer Analytics/Insight Knowledge Management Text Analytics
Customer Communications Language Services Training Management Live Chat Unified Customer Complaints Communications Management Mobile Solutions/Services Virtual Agents Customer Experience Multi-channel Integration Management Voice Call Back Near Shoring Customer Feedback (VOC/ Voice of the Customer NPS/Surveys) Office Furniture Voice Recognition Customer Interaction Offshoring Management VoIP (Voice over Internet Outsourcing/Managed Protocol) Customer Journey Mapping Services WebRTC Customer Loyalty Performance Measurement and Monitoring Workforce Management
6 www.callcenterweek.com Q When we asked our attendees what they’re looking forward to MOST at CCW…
Want to walk the expo floor and discover 83% new solutions
Want to participate in facilitated roundtable 55% discussions
Want to attend tech 64% demos
7 www.callcenterweek.com “I’ve been participating in workshops for years and yesterday’s event was the most engaging event for me. I think I learned more than the participants!” -Matt Belcher, VP of Client Services, SPi Global
8 www.callcenterweek.com OUR EXPO HALL IS WHERE IT HAPPENS
CCW is the one-stop shop for customer care leaders all over the world. Whether it’s finding a solution to help their current operation or discovering new technologies, our attendees know it can be found at CCW.
“The most call center information I have ever seen in one place – and I’m 15+ years in the profession! A lot of information and opportunities to learn”
-Jacqueline Addison Vice President Customer Operations Blue Cross Blue Shield of LA
9 www.callcenterweek.com NEW TO CCW? NOT A PROBLEM. As the industry’s meeting place, we constantly look for providers to introduce new technology solutions to the industry. The CCW team brainstorms with you to make sure you find the involvement-level that makes sense.
A word from Hector who was new to CCW in 2015.
“Like all new attendees to CCW, we were optimistic about forging new relationships and learning as much as we could about what’s important to customers and businesses alike. Those expectations were definitely exceeded. Our visit helped shed light on where we might one day be more useful to our customer and of course, our customers audience. From a business perspective, it was refreshing to see complimentary technologies living under one roof— even if only a few days. Next year, we’ll be a little wiser and definitely more helpful.”
-Hector Leal, Director of Business Development, Help Social, Inc.
10 www.callcenterweek.com EVERY DETAIL COUNTS. A More Personalized Experience Every Step of the Way
A successful event recipe doesn’t just include good attendance. It’s much more than that. Strategic behind- the-scenes work is what really makes CCW different and more personalized. We pay attention to details. Here are some features we deliver to ensure our sponsors get the best return on your investment.
Attendee Profiling Pre/Post Event Cocktail Party We build our program based on Sponsor Survey Attending a conference can take a what we learn about our customers. lot out of you! Raise a glass with your Through a rigorous profiling process, Meeting client’s expectations is fellow exhibitors, attendees, and the we learn what challenges attendees very important to us. Each sponsor CCW team at our annual cocktail are experiencing and what type of receives a pre-event survey so we can party on the evening of the first main solutions they are looking for. Focus understand your priorities and deliver conference day. groups can be arranged for you to an experience that meets your needs. meet with folks who are specifically And a post-event survey to learn what looking for the solution you provide! we can do better in the future.
11 www.callcenterweek.com Photo Strategic F&B Wi-Fi Scavenger Hunt Placement Lounge Why not have a little fun in the process? That cup of tea or morning joe is A central place for attendees to take Introduced in 2014, our photo hunt has definitely important for everyone. We a break from exploring the expo hall become a fan favorite. Strategically identify specific areas within the expo and review their learning materials. developed to ensure our attendees hall for F&B placement to facilitate This is a great place to spark casual interact with sponsors, our event brand movement throughout the hall. conversations which can become and have a little fun too. meaningful relationships!
Challenge Board Mobile App IQXchange Can you help? Upon checking in at the Networking never stops! Utilizing the mobile The attendee profiling initiative registration desk, our attendees are asked app allows for connections to be made and opened up a new opportunity! Known to list their top challenge. It’s a way for us meetings to be set up before, during and as the IQXchange, we facilitate focus to facilitate a more personal experience to after the event. Plus it’s a central place for groups amongst attendees who are attendees as they walk into the expo hall fun photos and status updates to be placed! looking for your technology solution. to find solutions that can help solve their Are you giving away a prize? You might challenge. want to post it on the app.
12 www.callcenterweek.com CCW BIG HITTERS PACKAGES You asked, we’ve delivered – Big Packages with More Value & Exposure than ever before
DIAMOND SPONSOR EMERALD SPONSOR RUBY SPONSOR (Limited to 2) (Limited to 2) (Limited to 3) OOnlynly 1 1 left! left!l ft! $150,000 $100,000 $75,000 A packagedk carefully crafted to A package featuring a great balance Great package for those looking include CCW’s top-line opportunities between networking and branding. for a strong thought leadership to provide you with the most networking, presence at CCW. branding exposure coupled with thought leadership • 20x20 Exhibit Booth • 20x20 Exhibit Booth opportunities most popular amongst our attendees. • 4 Vendor Delegate passes • 4 Vendor Delegate Passes • 20x20 Exhibit Booth • 4 Expo Hall Only Passes • 4 Expo Hall Only Passes • 4 Vendor Delegate Passes • 5 End User Passes • 5 End User Passes • 4 Expo Hall Only Passes • 5 End User Passes • Roundtable or Workshop • 1 Profiled WISEmeet • Listed as an Event Premium Sponsor on all • Sponsor/Partner 1 Call Center Week Pavilion • 1 Call Center Week Pavilion Includes 1 Session Includes: conference materials & Branding Branding/Signage - Pavilion Chair - Own Session • Conference Bag Insert • Lanyard Sponsor Or Welcome Bag • 1 Profiled Brain Weave • Supply 2 articles per year for the Monthly Call • Official Conference Opening Remarks Or Official • Listed as an Event Premium Sponsor on all Center IQ Newsletter Evening Cocktail Hour Opening Remarks conference materials • 1 Year Listing on Call Center Vendor Directory • Roundtable /Workshop • Partnership in Producing Benchmarking Report • Supply 3 articles per year for the Monthly • Inclusion in CCW Passport Call Center IQ Newsletter • Listed as an Event Premium Sponsor on all conference materials • Conference Bag Insert • Supply 6 Articles a year for our Monthly Call • Receive the profiled Delegate Report Center IQ Newsletter SAPPHIRE SPONSOR • Sponsor Post Show Call Center Week Report • Enhanced Show Guide Listing (LimitedLimited to 3) Only 1 left! • Conference Bag Insert (they Supply) • 1 Year Listing on Call Center Vendor Directory $50,000 • Ability to upload content to the CCW event • 10x20 Exhibit Booth • Supply question to our profiled delegate Website • 2 Vendor Delegate Passes survey • Logo link in post event website • 2 Expo Hall Only Passes • Logo on Front Page of the Show guide • Inclusion in CCW Passport • 5 End User Passes • Enhanced Show Guide Listing • Logo or Video on Display in Expo Hall signage • 1 Profiled Brain Weave • Logo in Keynote Walk in slides • Listed as an Event Premium Sponsor on all • Premier Sponsor on Monthly Call Center IQ conference materials Newsletter • Conference Bag Insert • 1 Year Listing on Call Center Vendor Directory • 1 Year Listing on Call Center Vendor Directory • Featured interview in CCIQ • Inclusion in CCW Passport • Inclusion in CCW Passport • Supply 2 articles per year for the Monthly Call Center IQ Newsletter
13 Frantz Lovell | 212-885-2778 | [email protected] 2016 CCW SPONSORSHIP OPPORTUNITIES
All sponsorship packages are built to fit your current business priorities
14 www.callcenterweek.com THOUGHT LEADERSHIP • Conference Chairperson • Track Chairperson • Client Track Session • Roundtable Discussion Leadership • Workshop Leadership EXHIBITING • Pavilion Q&A • 10 x 10 Booth Space • Pavilion Product Demo • 10 x 20 Booth Space • Pavilion Customer Client Case Study • 20 x 20 Booth Space
15 Frantz Lovell | 212-885-2778 | [email protected] BRANDING • Wi-Fi Lounge • Registration Sponsor • Welcome Bag • Welcome Bag Drop • Content Card • CCW Passport • Lanyards • Show Guide • Name Badge • Workbook • Mobile App • Floor Stickers • Phone Charging Stations • Pavilion Sponsor • Aisle Signs • Branded Room Key
NETWORKING • Breakfast Sponsor • Lunch Sponsor • Cocktail Reception • Refreshment Break Sponsor
16 Frantz Lovell | 212-885-2778 | [email protected] Tuesday, June 28, 2016 The Mirage, Las Vegas www.callcenterweekawards.com
• CCW Excellence Awards Lead Sponsor • Exclusive Program Sponsorship • Exclusive Awards Ceremony Welcome Bag Sponsor • Branding Sponsor • Awards Category Sponsor • Table Sponsor • Official After Party Sponsor
17 Frantz Lovell | 212-885-2778 | [email protected] This is 2015 ATTENDING ORGANIZATIONS just a sample list!
1-800-Flowers.com British Sky Broadcasting Ltd Dyson Innovapost Monitronics International Robert Half International Thomson Reuters 24 Hour Fitness Budget PrePay, Inc EATON Innovation Credit Union Morris Bart LLC Rockland Trust Thrivent Financial 4 Finance BurlingtonEnglish Eaton Corporation Insight Card Services MSB Solutions Royal Canin Time Warner Cable AAA CableOrganizer.com EBAY Intel Corporation MTM, Inc. SABMiller TLC Associates Acco Brands Capital Group EDF Research and Development Iron Mountain Murphy USA Sacramento Municipal Utility Toastmasters International ADP Capital One Bank EFG Companies IronPlanet Mutual of Enumclaw Insurance District Toys R Us Aerialink, Inc. Care.com Elevate J & J National Restaurant Association San Joaquin Valley College Transat Tours Canada Inc. Ainsworth Pet Nutrition Careerbuilder Emory University J. Crew Nationwide Insurance Saskatchewan Blue Cross Travel Insurance Alabama Power CareerBuilder Inc Employee Engagement Institute J. J. Keller & Associates, Inc. Nautilus Saudi Telecom Company TriWest Healthcare Alliance All State Carlos Bakery Erie Insurance J.D. Mellberg Financial NBC Universal Orlando SCAN Health Plan TSYS Allegacy Federal Credit Union Carnival Cruise Lines ExamOne Jab Broadband NCARB SCE Federal Credit Union TV VENTAS Allergan , Inc. Cartwright Companies Experian JLG Industries NEA Member Benefits Scottrade Inc. Tympani AllSouth Federal Credit Union Cat Technologies Argentina Express Scripts JP Morgan Chase & Co. Netchex Online SECO Energy United Industries Allstate Torres Ins Group CBE Companies Fairmont Raffels Hotels KalTire Netspend Corporation Security Service Federal Credit United Rentals, Inc. Alvarez & Marsal CDW International Kaplan Professional Education New England Biolabs Inc Union University of California Amalgamated Bank Celgene Federal Reserve Bank of KEMBA Financial Credit Union New Jersey Shares Seven Corners University of Michigan Credit Ameren Services Company CenterPoint Energy Minneapolis Kitsap County New Pig Corporation Shaw Business Union America First Credit Union ChartHouse Learning Inc FedEx Tech Connect K-LOVE Air1 NiSource Shopatron Inc University of Pittsburgh Med American Greetings CHFS/OATS Commonwealth of Ferguson Enterprises Inc Kobo Norsk Tipping ShowingTime Center American Honda Finance Kentucky Fidelity Communications Co. Kohl’s North Shore LIJ Health Systems Showtime Networks Inc. University of Wisconsin E-Business Consortium Corporation Choice Hotels Fifth Third Bank LD Products Inc. Northwest Energy Siemens UPMC Health Plan American Hotel Register Co. CIBC Financial Center LDS Church Nova Healthcare Administrators Soft Surroundings UPS American Water Services CIGNA FirstBank Lending Tree NRCCUA Spectrum Brands US New Mexico FCU America’s Test Kitchen Circle Graphics Fiserv Lennox International NYS Teachers’ Retirement Stanford University Vacations To Go Apollo Education Group Cirque Du Soleil Fjellinjen AS Liberty Utilities - Central System Stansberry Valvoline ARISE Europe CITI Forest Service Lincoln Investment One Kings Lane STARS Vantage Acceptance Arizona Public Service City of Los Angeles FRESENIUS MEDICAL CARE Loews Hotels and Resorts Ontario Teachers Insurance Plan Sterling Jewelers Veolia North America Assurant Solutions City of San Diego Public Utilities Freund Container Supply Long Motor Corporation ORNL Federal Credit Union Stratix Corporation Verascape Asurion Department FRHI Hotels & Resorts L’O re a l Ortho Clinical Diagnostics Subscription Ink Verisk Health AT&T Business Services CNO Financial Gant Travel Lululemon athletica Pacific Life Insurance Company Suddenlink Communications Viator Aurora Healthcare Colorado Mountain Express GE Capital Americas Lush Handmade Cosmetics Paper Mart Sutter Physician Services Viking Cruises Automotive Finance Comerica Bank Inc GetResposne Sp zo.o. Macneill Group Parallon Swimsuitsforall VIPdesk Connect Corporation Community Health Plan of Global Industrial Macys Inc Partners Financial Services Synapse Group Inc Washington VRC Banco General Google Markel Corporation Pershing LLC Synchrony Financial ConAgra Foods VSP Vision Care Bank of Hawaii Corp. Government of Ontario, Canada Marriott International Pfsweb Synovus Constellation Walgreens Banner Health System Group O Direct Mary Kay Inc. PGI Systems Integration, Inc. Consumers Energy Wellmark BAO GSFS Group Mattersight Pitney Bowes TDECU Cox Communications Wells Fargo Dealer Services BCD Travel Hallelujah Acres Mayo Clinic Plain Green LLC Teamwork Athletic Apparel Credit Union of Colorado WellSpan Health Bigcommerce Harbor Freight Tools MBD Credit Solutions Plexus Worldwide Teleflora LLC Crisis Response Network West Bend Mutual Insurance Co. Birmingham Water Works Hawaiian Airlines McLane Co Plymouth Rock of New Jersey Tennesee Valley Authority CSA Travel Protection Western IRB, Inc. Blinds.com HBCS Mediaocean Premier Bankcard TG CSBS Western Union Blood Systems Heartland Financial MedSoltuions Inc Prime Therapeautics The Associated Press CUNA Mutual Group Williams Sonoma Bloom Health Hedge Group Men’s Wearhouse Progressive Insurance The Binding Site, Inc. Darice Inc. Wine Country Gift Baskets Blue Cross and Blue Shield of Hewlett-Packard Company Mercury PSCU The CMI Group Louisiana David Yurman WineDirect Outbound High Power Technical Services MercuryPay PSI LLC The Dwyer Group Blue Cross Blue Shield Alabama DaVita WIRB Western IRB Home Properties Meritain Health Quick International Courier The Goodyear Tire & Rubber Blue Cross Blue Shield of Deckers Company World Bank HootSuite MetLife Quintiles Michigan Delta Dental of Washington The Henne Group Wyndham Vacation Ownership Hotel Tonight MGage RBC Insurance Services Inc. Blue Nile, Inc. Dick’s Sporting Goods The Home Depot Xerox ICFG Michigan Public Health Institute RBS Citizens Bluegreen Vacations DirectBuy The Jay Group Yoli Illumina MindGeek RCN Boingo Wireless Discover The Office Gurus Zions Bancorp IMVU, Inc Mission Investment Fund Red Ventures Bon Secours Health System, Inc. Dixie Regional Medical Center The PT Services Group Zurn Indeed Molina Healthcare ResortCom International Bosch Security Systems DriveTime The TJX Companies, Inc. Zurn Industries Infinity Insurance Money Management Ricoh Americas Corporation Brady Corp Duke Energy InfoCision, Inc. International Right Networks TherapeuticsMD Bridgepoint Education Duke University Think Finance
18 Frantz Lovell | 212-885-2778 | [email protected] Get on board for a week full of LEARNING, NETWORKING and some FUN!
19 Frantz Lovell | 212-885-2778 | [email protected] THE CCW TEAM!
Your CCW team works to bring you an unforgettable event experience. With many sponsors & exhibitors returning to CCW, we have the pleasure of connecting with them each year. We’re looking forward to working with you and having you at CCW in the near future.
Let’s discuss how to get you involved!
Frantz Lovell Sponsorship Manager 212-885-2778 [email protected]
WATCH WHAT HAPPENED IN 2015 Spotlight on our Sponsors
Amanda Powers Gahwui Kim Todd Smith Divisional Divisional Sponsorship Marketing Director Manager Director What you missed at CCW 2015 Lisa Schulman Marly Derisma Jeff Gandolfo Program Marketing Sponsorship Director Assistant Manager 20 Frantz Lovell | 212-885-2778 | [email protected]