Annual Report 2011 -2012 Contents
Total Page:16
File Type:pdf, Size:1020Kb
Falkirk Community Trust Annual Report 2011 -2012 contents Welcome from the Chairman Introduction from Chief Executive Who we are Results at a Glance Our Highlights of 2011/12 Arts Heritage Libraries Fitness Sport Parks & Golf Courses Outdoors Partnership Falkirk Community Trading Financial Performance Governance Contact us: Tel 01324 590900 Email [email protected] Find us online www.falkirkcommunitytrust.org welcome chairman Falkirk Community Trust has just passed its first birthday, During the year Board members visited a number of our and Board members and staff have had a tremendously facilities and saw some excellent programmes and events. busy and fulfilling year. Our focus has been on maintaining We have all been very encouraged by the open and friendly an effective service delivery to our customers, ensuring a way we have been treated and have learned a great deal smooth transition from the Council, and developing both about the opportunities, and the difficulties, that face us in the whole organisation and the new Board. the years ahead. The contribution all our employees and partners make towards ensuring our future success is vital Maintaining a close and co-operative relationship with and I am very heartened that a recent staff survey found Falkirk Council’s officers and elected representatives very high levels of optimism about the Trust. is crucial to our success in the future and I would like to express the Board’s thanks for all the support and There were many highlights throughout the year, some encouragement they have given us throughout the year. were new initiatives, awards or events, and some were about improving the core experience we offer our customers. Of particular note were the celebration of the Hippodrome’s “the contribution all our 100th anniversary; being awarded the Olympic Inspire Mark for three projects to engage young people in sport; achieving employees and partners Beacon Status and Community Club of the Year awards for tennis; the further development of the Cultivating Earth make towards ensuring project taking a new approach to engagement in heritage; and the superb Dame Elizabeth Blackadder exhibition. our future success is vital” Finally I would like to thank my colleagues on the Board, Our customers are at the forefront of service delivery the management team and all of the staff in Falkirk and I’m delighted to say they have given us very positive Community Trust for their passion, commitment and sheer feedback about how we are doing so far. If our customers are hard work throughout the year. happy then we will attract more people to use our services and that in turn will allow us to offer new opportunities to both staff and the communities we are here to serve. Ian Scott Chairman introduction chief executive This is the first annual report for Falkirk Community Trust. In this, the Trust’s inaugural year, establishing sound The Trust was established by Falkirk Council on 1st July administration and good governance has been a priority. 2011, although for reporting purposes we have reviewed We put in place a new management structure, restructured service delivery for the year from April 2011 to March 2012. our budgets and began to develop improved management reporting systems. We are very aware of the responsibility invested in us by Falkirk Council when they decided that creating Falkirk Community Trust was the best way to take forward a range “working in collaboration of cultural and sporting services for local people, and are extremely fortunate in the level of input we received from and partnership with Council staff to effect a smooth transition and for their continued support to the Trust. the Council and other Through this support we were able to develop a new website for the Trust which we launched in March 2012. stakeholders is crucial to This and our new dedicated marketing resource enabled us to begin to be much more proactive in our marketing and achieving our aims and promotional activity. However we still have a lot of work to do to become smarter in how we communicate with and objectives and to tackle engage our customers and the wider community interested in the services we deliver. the many challenges that Working in collaboration and partnership with the Council and other stakeholders is crucial to achieving our aims and lie ahead” objectives and to tackle the many challenges that lie ahead. Our people are our primary resource and finding ways to Maintaining and growing partnerships will continue to be fully engage all our teams in developing the organisation a primary focus for us, none more so than in working to and improving services is the current priority. We are seek new investment and funding for delivering services. grateful to all our customers for their continued support Since 1st July we have been awarded around £150,000 of and look forward to further success in the year ahead. Of grants from a range of funders for project work in addition particular note will be the opening of further phases of the to funding for the Active Schools programme and Youth Helix and the creation of a 10-year forward plan for Culture, Music Initiative from sportscotland and Creative Scotland Libraries, Sport and Recreation. respectively. Maureen Campbell Chief Executive who we are Falkirk Community Trust has charitable status and is a not-for- profit organisation part funded by Falkirk Council. We strive to support community aspirations, deliver inspiring services and ensure that the experiences we offer provide equality of opportunity and access for all. Because of the mix of activities we undertake, a wholly owned trading subsidiary, Falkirk Community Trading, has been established for those activities such as catering, which are not recognised as charitable. our vision People are fitter and healthier, more people are more active and opportunities are accessible for everyone. People are happier, more creative and we nurture potential for personal success and wellbeing. People benefit from lifelong learning opportunities and we help them to make a social and economic contribution. People are involved in caring for and promoting the area’s heritage and environment to inspire others to live, work and visit the area. We are a strong, sustainable organisation that is valued by customers and stakeholders, and are a contributor to area wide objectives. our venues and services Firth of Forth LARBERT 13 33 With an annual turnover of £17m and 16 10 circa 500 staff, we manage over 80 25 DENNY 15 sites across the Falkirk Council area 19 5 2 24 27 4 and offer a huge range of programmes FALKIRK 37 8 11 and activities for a wide variety of 20 23 21 30 39 GRANGEMOUTH 7 customer groups. We like to think that 12 1 14 28 35 we are able to offer services of interest BONNYBRIDGE 3 BO’NESS and value to all Falkirk area residents 38 26 9 BANKNOCK 32 throughout their lives from pre-school 22 34 6 to retirement. 17 The venues we operate and manage Forth and Clyde Canal 29 31 are diverse and range from the unique heritage assets of Grade A listed Callendar House and Hippodrome Union Canal Cinema, specialist facilities such as the regionally significant Grangemouth Indoor Athletics Centre to local libraries and sports halls that serve 36 neighbourhood populations. Our main sites are illustrated opposite. 18 Sport 22. Bankier Sports Centre 23. Bo’ness Recreation Centre 24. Denny Football Centre 25. Denny Sports Centre 26. Grangemouth Golf Course Libraries 27. Grangemouth Sports 11. Bo’ness Library Complex Parks 12. Bonnybridge Library 28. Grangemouth Stadium 35. Kinneil Estate & Museum Arts Heritage 13. Denny Library 29. Hallglen Sports Centre 36. Muiravonside Country Park Fitness 1. FTH (Falkirk Town Hall) 6. Callendar House & Park 14. Falkirk Library 30. Mariner Leisure Centre 37. Zetland Park - amenities (Circuit Health & Fitness Clubs) 2. Hippodrome 7. Kinneil Museum 15. Grangemouth Library 31. Polmont Sports Centre 38. Dollar Park - amenities 19. Grangemouth Sports 3. Steeple Box Office 8. Museum Store 16. Larbert Library Complex 33. Polmonthill Ski Centre 4. Bo’ness Town Hall 9. Birkhill Fireclay Mine 17. Meadowbank Library 20. Bo’ness Recreation Centre 33. Stenhousemuir Sports Centre Outdoor Activities 5. Grangemouth Town Hall 10. Grangemouth Museum 18. Slamannan Library 21. Mariner Leisure Centre 34. Woodlands Games Hall 39. Outdoor Activities Base Venues our results meeting at a glance our • 98% of our customers would recommend us to others objectives (May 2012); • 86% of our customers are very satisfied or satisfied with the services and facilities we offer (May 2012); We set six objectives for our first three years of operation. • We attracted 947,363 admissions to sports centres and pools which is 6,180 admissions for every 1,000 of the area’s population; To ensure existing services To manage an • There were 678,679 admissions of young people to our services, programmes, classes or workshops; are delivered efficiently. organisational transition • We supported 84,775 admissions to paid activities via anti- Established our Board and new management structure; to produce an effective poverty and health related concessions; focus on ‘delivery as usual’; all service delivery maintained; new efficiencies generated through more integrated • We attracted 35,596 visits to our two main heritage venues working; spend to save energy investments in facilities. Trust, that maintains and Callendar House and Kinneil Estate, of which 56.9% were visitors from outwith the local area; enhances relationships. To generate increased • Our public access terminals in libraries were used 96,720 Organisational transition successful; meetings held with a times by 9,611 unique users; range of key stakeholders to explain our purpose; Business uptake of services and Plan reviewed and updated.