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Handydart and Handycard Application Form

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Handydart and Handycard Application Form HandyDART & HandyCard APPLICATION FORM 1 HandyDART & HandyCard Eligibility Guidelines HandyDART users are defned as persons who have a HandyDART is a door-to-door, public transit permanent physical and/or permanent service, which uses specially equipped cognitive disability that is sufciently severe vehicles designed to carry passengers. that they are unable, without assistance, to Eligible users are defned as persons who use conventional transit. Applicants must have either a temporary or permanent, be at least 12 years old and residents within physical or cognitive disability that is TransLink’s service region. We may contact sufciently severe that they are unable, you for more information. without assistance, to use conventional The card holder is entitled to concession transit for part or all of their travel (i.e. fares when traveling with an attendant on TransLink buses, SkyTrain, SeaBus and TransLink buses, SkyTrain, SeaBus and West West Coast Express). Visitors to the Metro Coast Express, with the attendant travelling Vancouver area should use the Visitor’s free. The HandyCard must be carried by the Application Form. Please visit www.translink. user at all times while on board the transit ca/-/media/translink/documents/rider- system and must be displayed upon request guide/transit-accessibility/handydart/ for inspection by a transit employee when handydart-card-application-form.pdf or Concession fare is paid. call 604.953.3680 to obtain a Visitor’s Application Form. HandyCard holders also have the ability to purchase and use TaxiSavers. TaxiSavers are HandyDART does not provide school bus half-priced coupons for use as payment with services. participating taxi companies. HandyCard holders may purchase a maximum of two Travel Training (2 x $25.00) books per month. The Coast Mountain Bus Company provides HandyCard must be carried by the user at informational workshops through partnership all times while using TaxiSavers as payment with community partners for seniors and must be produced upon request for and people with disabilities to provide inspection by the taxi driver. information for independent travel. For more information, call 604.953.3636. You can also Mobility Aid Training fnd travel training tools, such as multilingual Coast Mountain Bus Company provides videos, at www.translink.ca/access. practice training sessions at the Vancouver Transit Centre on how to board and exit a bus HandyCard using a mobility device. To book a training HandyCard is a photo-identity card. Eligible appointment, call 604.264.5420. 2 HandyDART & HandyCard Eligibility Guidelines Approved Authorities Determining Eligibility The verifcation section must only be Eligibility is determined based on medical completed and signed by one of approved condition(s) that are sufciently severe and authorities that has directly supported the are objectively limiting the applicant’s ability applicant. The approved authority cannot be to use the conventional transit system for all a friend or relative. or part of their travel. Examples of Approved Authorities: Examples include, but are not limited to: • Licensed Physician/Surgeon • Chronic Renal Failure requiring dialysis • Registered Nurse • Dementia/Alzheimer’s preventing • Licensed Practical Nurse applicants from independently recognizing • Nurse Practitioner their destination • Occupational Therapist • Chronic Obstructive Pulmonary Disease causing applicant to be portable oxygen • Physiotherapist tank dependent • Social Worker • Macular Degeneration preventing applicant • Ophthalmologist from performing activities of daily living • Licensed Optometrist • Diabetes causing neuropathy and • Psychologist claudication • Dietitian • Post-cardiac surgery with sternal • Special Education Teacher precautions • Speech Language Pathologist Resources are limited; it is important that • Certifed Orientation and Mobility this service be directed only to those who Instructor must depend on it for transportation. Please clearly state the medical condition. Eligibility is based solely on inability to use the conventional transit system for part or all of a trip. Eligibility is not based on advanced age, limited income, language barriers, inability to drive, unfamiliarity of how to use conventional transit, extensive distance travelled when using conventional transit, or extensive distance from the nearest bus stop or station. 3 HandyDART & HandyCard Terms and Conditions Fees and Fares HandyDART Driver Responsibilities APPLICATION FEES The Driver will provide limited door-to-door We do not charge an application fee; assistance, including: however, any fees charged by the approved • Hold the wheelchair or walker steady for authority is the sole responsibility of the the customer and assist with a transfer to applicant. and from the wheelchair or walker to a seat in the vehicle HANDYDART FARES • Ensure the customer and mobility devices The equivalent adult one zone fare is applied such as wheelchairs or scooters are to each one-way trip and is equal to the one appropriately secured using approved zone adult fare on Conventional Transit. If the devices customer is paying cash, they must have the • Collect the exact fare when the customer is exact amount ready, as drivers do not carry picked up change. If a taxi is dispatched, the customer will pay the taxi driver the regular HandyDART The Driver will not: fare. • Make change for fares HandyDART is a door-to-door service; • Assist the customer with getting dressed therefore, Concession tickets, the BC Bus • Lif the customer, or carry their mobility Pass, and the CNIB pass are not valid for use device, such as a wheelchair, up or down on HandyDART. stairs • Carry bags or parcels Some longer distance trips may require • Transport a customer while seated in a a transfer, just like on the conventional transfer chair transit system. As a result, a transfer from HandyDART to HandyDART or from • Transport a customer in a wheelchair without footrests if they are not able to HandyDART to conventional transit may be propel themselves required to complete the journey. If the trip is scheduled to go to a SkyTrain or SeaBus • Enter a building; drivers are not permitted to leave their vehicles out of sight station, the customer will pay for the ride by purchasing a Compass ticket at the station • Page a customer at a facility instead of paying the HandyDART driver. • Wait for more than 5 minutes upon arrival unless the driver arrives before the pick-up window 4 HandyDART & HandyCard Terms and Conditions Transfer to Caregiver and be prepared to arrange an alternate pick-up at a location that HandyDART Some customers are able to travel without ofers. If a HandyDART is not available, the an attendant, but cannot be lef unattended caregiver will need to arrange alternate at their destination. These customers can transportation. request a Transfer to Caregiver designation. A Mobility Aid code of “99” will be added to Please remember this is to ensure the safety their fle. In these cases, a caregiver must of our customers and is not intended to always be available to receive the customer inconvenience anyone. However, a failure at every scheduled destination. by the caregiver to meet this responsibility Customers will have the same door-to-door will result in the necessity of an attendant service with these additional conditions: to accompany the customer for all trips. If no attendant is available, service cannot be • A caregiver must be at the drop-of provided. If the customer is always travelling location to physically receive the customer. with an attendant, the Transfer to Caregiver HandyDART is a shared ride service and travel times may vary making it difcult to designation will be null and automatically estimate accurate drop-of times. removed. • If the caregiver is not at the drop-of location, the operator can only wait 5 Attendants minutes before having to continue with An attendant is an adult who is cognitively their schedule. The customer will then and physically capable of meeting the be kept on board the HandyDART vehicle customer’s care needs during travel, getting and our staf will call the emergency to and from destinations, and providing contact(s) on the customer’s fle. If the additional assistance inside buildings. An schedule permits a second drop-of can attendant rides for free on HandyDART. Each be rescheduled. The drop of will be at a time and location that best suits the customer is allowed one attendant. The HandyDART’s route. attendant cannot be another HandyDART customer. • If our staf is unable to contact the caregiver or emergency contacts, the The customer and their attendant must customer will remain on the bus, and be picked up and dropped of at the same HandyDART will contact the authorities to location. Please advise the booking agent assist with the customer. if the attendant will be travelling with the • If the caregiver has missed the transfer, it customer to ensure that space is available. is their responsibility to do their utmost to contact HandyDART as soon as possible 5 HandyDART & HandyCard Terms and Conditions Companions • Require more assistance than the door- to-door service provided by HandyDART Companions are family members or friends drivers travelling with the customer on HandyDART. • Have bags or other items that need to be Anyone who is unable to act as an attendant carried is considered a companion. Companions will have to pay a regular HandyDART fare. If a Guide and Service Dogs child travels as a companion and is less than HandyDART is not obliged to carry animals. fve years old, they do not have to pay a fare. Guide and service dogs that are certifed Children less than 145cm (4’9”) must use a by the BC Guide Dog and Service Dog Act CSA-approved infant, child, or booster seat are welcome to travel on HandyDART with that meets the requirements of their age and their handlers or trainers. While riding on size, supplied by the accompanying adult. HandyDART, the dog must be held by either The customer is required to secure this child a harness or leash, and the customer must or booster seat.
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