February 2017 Dealer Service Instructions for: Safety Recall S89 / NHTSA 16V-907 Crankshaft Camshaft Sensor Wire Harness

Models

2016 (JC) Dodge Journey 2016 (MK) Jeep Compass and Jeep Patriot

NOTE: This recall applies only to the above vehicles equipped with a 2.0L (sales code ECN or ECT) or 2.4L (sales code ED3 or ED7) engine built from May 08, 2016 through July 12, 2016 (MDH 050800 through 071216).

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject

The crankshaft sensor and/or camshaft sensor electrical connector terminal(s) on about 43,000 of the above vehicles may have been improperly manufactured. Improperly manufactured crankshaft or camshaft sensor electrical connector terminal(s) could result in an intermittent electrical connection. An intermittent electrical connection could cause a “no start” condition, the engine to stall while driving, and/or the illumination of the Malfunction Indicator Lamp (MIL). An engine stall event while driving could cause a crash without warning.

 Copyright 2017, FCA US LLC, All Rights Reserved tdb Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 2

Repair

 The crankshaft sensor electrical connector and terminals must be replaced on all involved (JC) Dodge Journey vehicles.

 The crankshaft sensor and camshaft sensor electrical connector and terminals must be replaced on all involved (MK) Jeep Compass and Jeep Patriot vehicles.

NOTE: A small number of vehicles may have already had one or more connectors replaced during a repair process conducted at the assembly plant. If during the repair process it is determined that a particular connector has already been replaced it is not necessary to replace that connector a second time. On MK vehicles the crank and both cam sensors must ALL be inspected. One connector that was previously replaced does NOT indicate that other connectors on that vehicle have also been replaced.

Alternate Transportation

Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.

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Parts Information

Part Number Description CSEGS892AA Wiring Kit Each package contains the following components: Quantity Description 1 Wiring Kit for (JC) Dodge Journey

Part Number Description CSEGS891AA Wiring Kit Each package contains the following components: Quantity Description

3 Wiring Kit for (MK) Jeep Compass and Jeep Patriot

Dealers should determine which wire harness kit is required for each vehicle at the time appointments are scheduled to assure that the correct part is available when the customer arrives.

Parts Return

No parts return required for this campaign.

Special Tools

The following specials tools are required to perform this repair:

 NPN wiTECH micro pod II

 NPN Laptop Computer

 NPN wiTECH Software

 10042 Crimper, Wire/Terminal

Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 4

Service Procedure

NOTE: (JC) Dodge Journey vehicles: Only the crankshaft position sensor wire harness electrical connector requires replacement. The crankshaft position sensor is located in the lower right rear of the engine block near the transmission bell housing.

NOTE: (MK) Jeep Compass and Jeep Patriot vehicles: The crankshaft position sensor, intake camshaft position sensor and exhaust camshaft position sensor wire harness electrical connectors all require replacement. The crankshaft position sensor is located in the lower right rear of the engine block near the transmission bell housing. The intake camshaft position sensor is located near the left rear corner of the engine head. The exhaust camshaft position sensor is located near the right rear corner of the engine head.

ENGINE COVER

1. (MK) Jeep Compass and Jeep Patriot vehicles: Remove and save the engine cover (Figure 1).

Figure 1 – (MK) Engine Cover

AIR INLET DUCT

2. (MK) Jeep Compass and Jeep Patriot vehicles: Unlock the two air inlet duct retainers. Then remove and save the fresh air inlet duct (Figure 2).

RETAINERS

Figure 2 – (MK) Air Inlet Duct

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Service Procedure [Continued]

3. (JC) Dodge Journey vehicles: Remove the battery negative cable remote terminal nut from the battery negative remote post. Remove and isolate the battery negative cable terminal from the battery negative remote post (Figure 3).

BATTERY NEGATIVE CABLE REMOTE TERMINAL Figure 3 – (JC) Battery Negative Cable

4. (MK) Jeep Compass and Jeep Patriot vehicles: Disconnect and isolate the battery negative cable terminal (Figure 4).

5. (MK) Jeep Compass and Jeep Patriot vehicles: Remove and save BATTERY NEGATIVE CABLE TERMINAL the three PCM mounting bolts. Note the location of the PCM ground Figure 4 – (MK) Battery Negative Cable wire for later reassembly (Figure 5).

GROUND WIRE PCM

6. (MK) Jeep Compass and Jeep Patriot vehicles: Position the PCM aside (Figure 5).

PCM MOUNTING BOLTS

Figure 5 – (MK) PCM Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 6

Service Procedure [Continued]

7. (MK) Jeep Compass and AIR CLEANER Jeep Patriot vehicles: BODY

Loosen the air inlet tube clamp at the air cleaner body and disconnect the air inlet MAKE-UP AIR HOSE tube from the air cleaner body (Figure 6). AIR INLET TUBE

8. (MK) Jeep Compass and CLAMP Jeep Patriot vehicles: Disconnect the make-up air Figure 6 – (MK) Air Cleaner Body hose from the air cleaner body (Figure 6).

9. (MK) Jeep Compass and Jeep Patriot vehicles: Remove and save the bolt attaching the air cleaner body support bracket to the strut tower (Figure 7).

10. (MK) Jeep Compass and AIR CLEANER Jeep Patriot vehicles: Pull BODY the air cleaner body upward to disengage the air cleaner body locating pins from the rubber mounting grommets.

11. (MK) Jeep Compass and Jeep Patriot vehicles: SUPPORT STRUT Remove and save the air BRACKET BOLT TOWER cleaner body. Figure 7 – (MK) Air Cleaner Body

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Service Procedure [Continued]

HEAT SHIELD

HEAT SHIELD

RETAINER CLIPS WIRE HARNESS

RETAINER CLIPS

CRANKSHAFT POSITION SENSOR

WIRE HARNESS

Figure 8 – Electrical Wire Harness To Heat Shield Edge Biting Retainer Clips

12. Release the two edge O2 SENSOR ELECTRICAL biting retainer clips CONNECTORS securing the wire harness to the heat shield (Figure 8).

13. Front Wheel Drive vehicles: Disconnect the O2 sensor wire harness

electrical connectors O2 SENSOR HEAT RETAINER WIRE RETAINER SHIELD CLIP (Figure 9). Figure 9 – Front Wheel Drive Vehicles: O2 Sensor Wire Harness Electrical Connectors Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 8

Service Procedure [Continued]

NOTE: On front wheel drive vehicles only, steps 14 through 16 may be performed from above or below the vehicle per technician preference.

14. Remove and save the one nut and two bolts retaining the heat shield (Figure 10).

15. Remove and save the heat shield (Figure 10).

16. Unlock the connector position assurance (CPA) retainer then disconnect the electrical connector from the crankshaft position sensor (Figure 10).

17. Route the crankshaft position sensor wire harness takeout branch up to the top of the engine compartment for accessibility while splicing the electrical connector wires.

18. Front Wheel Drive vehicles: For improved access to the crankshaft position sensor electrical connector for wire splicing, the O2 sensor wire retainer may be released to provide additional wire harness length (Figures 9 and 10).

HEAT SHIELD HEAT SHIELD HEAT SHIELD ELECTRICAL CONNECTOR NUT BOLT M6

O2 SENSOR WIRE RETAINER

CPA RETAINER

HEAT SHIELD BOLT M6

HEAT SHIELD BOLT M8

HEAT SHIELD BOLT M8

CRANKSHAFT POSITION SENSOR Figure 10 – Heat Shield And Crankshaft Position Sensor Electrical Connector Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 9

Service Procedure [Continued]

ELECTRICAL CONNECTOR 19. (MK) Jeep Compass and Jeep Patriot vehicles: Unlock the CPA retainer then disconnect the electrical connector from the exhaust CPA RETAINER

camshaft position sensor (Figure 11).

NOTE: The exhaust MIRROR SHOWING EXHAUST CAMSHAFT BACK SIDE OF camshaft position sensor is POSITION SENSOR ENGINE HEAD

located near the right rear Figure 11 – (MK) Exhaust Camshaft Position corner of the engine head. Sensor Electrical Connector

RETAINER CLIP EXHAUST CAMSHAFT POSITION SENSOR

20. (MK) Jeep Compass and Jeep Patriot vehicles: Release the retainer clip attaching the wire harness to the valve cover fastener stud (Figure 12).

WIRE HARNESS Figure 12 – (MK) Wire Harness Retainer Clip

21. (MK) Jeep Compass and ELECTRICAL WIRE HARNESS Jeep Patriot vehicles: CONNECTOR

Unlock the CPA retainer then disconnect the electrical connector from the intake camshaft position sensor (Figure 13).

NOTE: The intake camshaft position sensor is located near the left rear corner of INTAKE CAMSHAFT the engine head. POSITION SENSOR CPA RETAINER

Figure 13 – (MK) Intake Camshaft Position Sensor Electrical Connector Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 10

Service Procedure [Continued]

NOTE: (JC) Dodge Journey ABRASION RESISTANT vehicles: Only the crankshaft SLEEVE AND TAPE position sensor wire harness electrical connector requires replacement.

NOTE: (MK) Jeep Compass and Jeep Patriot vehicles: The crankshaft position sensor, intake camshaft position sensor and exhaust camshaft position sensor wire harness electrical connectors all

require replacement. ELECTRICAL CONNECTOR NOTE: Follow the wire Figure 14 – Wire Harness Takeout Branch splicing Steps 22-34 for each of the affected crankshaft sensor

and camshaft sensor electrical ELECTRICAL WIRES EXPOSED connectors that require CONNECTOR FOR SPLICING replacement per vehicle model.

NOTE: Wire colors within the wire harness takeout may vary depending on sensor location and vehicle configuration. Figures 15-25 are for reference ONLY; specific wire colors on the vehicle may be different.

22. Remove the tape and abrasion resistant sleeve from the wire harness takeout branch in order to expose the wire splice area (Figures 14 and 15). Figure 15 – Splice Area Exposed Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 11

Service Procedure [Continued]

NOTE: A small number of WIRE CUTTER vehicles may have already had one or more connectors replaced during a repair process conducted at the assembly plant. If the wire takeout branch looks like Figure 25 with spliced purple color wires and a NEW connector, it has already been repaired. If the connector was

previously replaced, proceed STAGGER CUT WIRES to Step 35 to retape the wire FOR SPLICING takeout branch. On MK Figure 16 – Stagger Cut Wire Splice Areas vehicles a replaced connector does not indicate other connectors on that vehicle have been replaced. All crank WIRES STAGGER CUT and cam sensors must be inspected and repaired if not previously repaired.

23. Stagger the wire splice areas to prevent increased harness diameter and to retain flexibility of the wire harness takeout branch (Figures 16 and 17).

NOTE: Temporally save the removed connector with wires attached for reference of wire lengths and wire colors during the splicing process.

24. Cut the wires to prepare for Figure 17 – Wires Cut In Stagger Pattern splicing (Figures 16 and 17).

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Service Procedure [Continued]

NOTE: The new wire SPLICE BANDS HEAT SHRINK terminal kit should include TUBING the following: connector WIRES WITH housing, three wires, three TERMINAL ENDS splice bands and three pieces of heat shrink tubing (Figure 18).

25. Insert the new wires with CONNECTOR HOUSING terminal ends into the new wire Figure 18 – Wire Splice Kit Content harness connector housing (Figure 19). WIRES CONNECTOR HOUSING DEPRESS WIRE TERMINAL LOCK NOTE: The new connector housing does not include a connector position assurance (CPA) retainer lock. This is by design and it is not necessary to transfer or replace the CPA. Figure 19 – Assemble Electrical Connector

26. Depress the wire terminal lock on the end of the connector housing (Figure 19). STAGGER CUT WIRES TO INSULATION REMOVED MATCH LENGTH OF WIRES FOR SPLICING ON OLD CONNECTOR PLUS 27. Stagger cut the wire splice 13 MM (0.50 IN) FOR SPLICE NEW CONNECTOR locations on the new connector to match the wire length of the old connector plus 13 mm (0.50 in.) to compensate for the OLD CONNECTOR splice overlap (Figure 20). MATCH WIRE LENGTHS

28. Remove 13 mm (0.50 in.) of insulation from each wire that needs to be spliced (Figure 20).

Figure 20 – Stagger Cut Wires To Match With Vehicle Wire Harness Splice Area Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 13

Service Procedure [Continued]

HEAT SHRINK SPLICE BAND TUBING

WIRES OVERLAPPED Figure 21 – Stagger Cut Wire Splice Areas

29. Place a piece of adhesive CRIMPING TOOL sealant-lined heat shrink tubing WIRE supplied in the kit over the wire SPLICE BAND on one side of the splice. Be certain the length of tubing will be sufficient to cover and seal the entire repair area (Figure 21).

30. Place the strands of the wires being spliced so that they are overlapping each other within the splice band (Figure 21).

31. Using crimping tool 10042 or equivalent, crimp the splice band and wires together securely (Figure 22). Figure 22 – Use Crimping Tool To Crimp The Splice Band And Wires Together. Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 14

Service Procedure [Continued]

CONNECTOR SPLICE BAND HEAT SHRINK TUBING

WIRES Figure 23 – Solder The Wire And Splice Band Connection Together

CAUTION: Never use acid core solder for electrical wiring repairs.

32. Using rosin core type solder only and a suitable soldering iron, solder the wire and splice band connection together (Figure 23).

33. Center the heat shrink tubing over the splice joint and heat using a suitable heat gun. Heat the joint until the tubing is tightly sealed and sealant begins to ooze out of both ends of the tubing (Figure 24).

CONNECTOR HEAT SHRINK TUBING

WIRES Figure 24 – Seal The Splice Joint With Heat Shrink Tubing Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 15

Service Procedure [Continued]

CONNECTOR WIRES SPLICED AND SEALED

Figure 25 – All Three Wires Spliced And Sealed

34. Repeat Steps 29-33 for the remaining wires (Figure 25).

35. Tape the wire harness takeout branch 13 mm (0.5 in) behind the connector to secure the branch abrasion resistant sleeve. Then install the abrasion resistant sleeve and tape in place taking care that no wires remain exposed (Figure 26).

TAPE WIRES ABRASION RESISTANT SLEEVE AND TAPE

a b ELECTRICAL g CONNECTOR ELECTRICAL ABRASION RESISTANT CONNECTOR SLEEVE AND TAPE

c

Figure 26 – Install Protective Tape And Sleeve To Wire Harness Takeout Branch Safety Recall S89 -- Crankshaft Camshaft Sensor Wire Harness Page 16

Service Procedure [Continued]

NOTE: (MK) Jeep Compass and Jeep Patriot vehicles will require the crankshaft position sensor, intake camshaft position sensor and exhaust camshaft position sensor wire harness electrical connectors replaced. Complete steps 22-35 for all involved sensor electrical connectors.

36. (MK) Jeep Compass and Jeep Patriot vehicles: Connect the electrical connector to the intake camshaft position sensor (Figure 13). Be sure to tug firmly on the electrical connector to ensure that the electrical connector is securely fastened to the sensor.

37. (MK) Jeep Compass and Jeep Patriot vehicles: Install the retainer clip attaching the wire harness to the valve cover fastener stud (Figure 12).

38. (MK) Jeep Compass and Jeep Patriot vehicles: Connect the electrical connector to the exhaust camshaft position sensor (Figure 11). Be sure to tug firmly on the electrical connector to ensure that the electrical connector is securely fastened to the sensor.

39. Route the crankshaft position sensor wire harness takeout branch from the top of the engine compartment down to the crankshaft position sensor.

40. Connect the electrical connector to the crankshaft position sensor (Figure 10). Be sure to tug firmly on the electrical connector to ensure that the electrical connector is securely fastened to the sensor.

41. Install the heat shield (Figure 10).

42. Install the heat shield fasteners; one nut and two bolts, then tighten the fasteners securely (Figure 10).

43. Front Wheel Drive vehicles: Connect the O2 sensor wire harness electrical connectors (Figure 9).

44. Front Wheel Drive vehicles: If previously released, secure the O2 sensor wire retainer (Figures 9 and 10).

45. Install the two edge biting retainer clips securing the wire harness to the heat shield (Figure 8).

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Service Procedure [Continued]

46. (MK) Jeep Compass and Jeep Patriot vehicles: Install the air cleaner body by pushing the air cleaner body downward to engage the air cleaner body locating pins to the rubber mounting grommets.

47. (MK) Jeep Compass and Jeep Patriot vehicles: Install the bolt attaching the air cleaner body support bracket to the strut tower (Figure 7). Tighten the bolt to 10 N·m (89 in. lbs.).

48. (MK) Jeep Compass and Jeep Patriot vehicles: Connect the make-up air hose to the air cleaner body (Figure 6).

49. (MK) Jeep Compass and Jeep Patriot vehicles: Connect the air inlet tube to the air cleaner body then tighten the air inlet tube clamp at the air cleaner body (Figure 6).

50. (MK) Jeep Compass and Jeep Patriot vehicles: Position the PCM on top of the air cleaner body (Figure 5).

51. (MK) Jeep Compass and Jeep Patriot vehicles: Position the PCM ground wire then install the three PCM mounting bolts. Tighten the bolts to 10 N·m (89 in. lbs.) (Figure 5).

52. (MK) Jeep Compass and Jeep Patriot vehicles: Connect the battery negative cable terminal to the battery. Tighten the cable clamp nut to 5 N·m (45 in. lbs.) (Figure 4).

53. (JC) Dodge Journey vehicles: Position the battery negative cable terminal onto the battery negative remote post. Install the nut to the battery negative remote post and tighten the nut to 28 N·m (18 ft. lbs.) (Figure 3).

54. (MK) Jeep Compass and Jeep Patriot vehicles: Install the fresh air inlet duct then secure the air inlet duct retainers (Figure 2).

55. (MK) Jeep Compass and Jeep Patriot vehicles: Install the engine cover (Figure 1).

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Service Procedure [Continued]

56. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.

NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

57. Connect the wiTECH micro pod II to the vehicle data link connector.

58. Place the ignition in the “RUN” position.

59. Open the wiTECH 2.0 website.

60. Enter your “User id”, “Password” and “Dealer Code” then select “Finish” at the bottom of the screen.

61. Starting at the “Vehicle Selection” screen, select the vehicle.

62. Verify that all Diagnostic Trouble Codes (DTCs) have been cleared.

63. Turn the ignition to the “OFF” position.

64. Remove the wiTECH micro pod II from the vehicle.

65. Remove the battery charger from the vehicle.

66. Return the vehicle to the customer.

67. Complete Proof of Correction Form for California Residents.

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Complete Proof of Correction Form for California Residents

This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle owners residing in the state of California for proof that this recall has been performed when they renew the vehicle registration.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by FCA to record recall service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Replace Wire Harness Electrical Connector 08-S8-91-82 0.9 hours and Terminals for Crankshaft Position Sensor (JC Model)

Replace Wire Harness Electrical Connectors 08-S8-91-83 1.7 hours and Terminals for Crankshaft and Camshaft Position Sensors (MK Model)

Add the cost of the recall parts package plus applicable dealer allowance to your claim.

NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

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Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC

This notice applies to your vehicle, IMPORTANT SAFETY RECALL [Model Year and Model] Crankshaft Camshaft Sensor Wire Harness VIN XXXXXXXXXXXXXXXXX

S89/NHTSA 16V-907 Dear [Name],

This notification is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. LOGO FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2016 Model Year Dodge Journey, Jeep Compass and Jeep Patriot] vehicles equipped with a 2.0L or 2.4L engine.

VEHICLE PICTURE WHY DOES MY VEHICLE NEED REPAIRS? The crankshaft sensor and/or camshaft sensor electrical connector terminal(s) on your vehicle [1] may have been improperly manufactured.

Improperly manufactured crankshaft or camshaft sensor electrical connector terminal(s) could result in an intermittent electrical connection. An intermittent electrical connection could cause a “no start” condition, the engine to stall while driving, and/or the illumination of the YOUR SCHEDULING OPTIONS Malfunction Indicator Lamp (MIL). An engine stall event while driving could cause a crash without warning. 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep / RAM Dealership HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE FCA will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will 2. Call the FCA Recall Assistance replace the crankshaft and/or camshaft electrical connector and terminals. In addition, your Center at 1-800-853-1403. An dealer will require your vehicle for proper check-in, preparation, and check-out during your agent can confirm part visit. Your time is important to us; please be aware that these steps may require more time. availability and help schedule an The estimated repair time is 2 hours. We recommend that you schedule a service appointment appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

3. Visit our Recall Website, TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403 recalls.mopar.com or scan below. OR YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

QR Code CALIFORNIA RESIDENTS The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of

Correction Form after the recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the recall has been performed. You can find your nearest dealer and review all your scheduling options WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? from this website. You will be asked If you have already experienced this specific condition and have paid to have it repaired, you [3] to provide your Vehicle Identification may visit www.fcarecallreimbursement.com to submit your reimbursement request online. Number (VIN) to protect and verify Once we receive and verify the required documents, reimbursement will be sent to you within your identity. The last eight characters 60 days. If you have had previous repairs performed and/or already received reimbursement, of your VIN are provided above. you may still need to have the recall repair performed.

DEALERSHIP INSTRUCTIONS We apologize for any inconvenience, but are sincerely concerned about your safety. Thank Please reference Safety Recall S89. you for your attention to this important matter.

Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC

Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21- 8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.