Strensall Stamford Bridge Huntington Dunnington

MyHealthgroup.co.uk 01904 490 532 Doctors Appointment Times

Strensall Health Care Centre Huntington Health Care Centre Southfields Road, Strensall, York, YO32 5UA Garth Road, Huntington, York, YO32 9QJ Telephone: 01904 490 532 Telephone: 01904 490 532 Facsimile: 01904 491 927 Facsimile: 01904 750 086

Appointment Times: Appointment Times: Monday - Friday:...... 8:30pm - 11:00am Mon, Tues, Wed, and Fri:...... 8:30am - 11:00am 3:00pm - 5:30pm 3:00pm - 5:30pm The Health Care Centre Thursday:...... 8:30am - 11:00am is open weekdays:...... 8:00am - 6:00pm The Health Care Centre is open Mon, Tues, Wed and Fri:...... 8:30am - 6:00pm Extended opening hours are detailed below: Thursday:...... 8:30am - 12:00pm We close Mon, Tues, Wed and Fri between the hours of:...... 12:15pm - 1:45pm

Stamford Bridge Health Care Centre Dunnington Health Care Centre 46 Viking Road, Stamford Bridge, York, YO41 1BR Petercroft Lane, Dunnington, York, YO19 5NQ Telephone: 01904 490 532 Telephone: 01904 490 532 Facsimile: 01759 373 344 Facsimile: 01904 488 530

Appointment Times: Appointment Times: Monday - Friday:...... 8:30am - 11:00am Mon, Wed and Thurs:...... 8:30am - 11:00am 3:00pm - 5:30pm 3:00pm - 5:30pm The Health Care Centre Tuesday and Friday:...... 8:30am - 11:00am is open weekdays:...... 8:00am - 6:00pm The Health Care Centre is open: We close each day between Mon, Wed and Thurs:...... 8:30am - 6:00pm the hours of:...... 12:15pm - 1:45pm Tuesday and Friday:...... 8:30am - 12:00pm Extended opening hours are detailed below. We close Mon, Wed and Thurs between the hours of:...... 12:15pm - 1:45pm

Extended Hours Life-threatening Emergencies Pre-booked routine GP appointments are Telephone: 999 or 112 available at: Non Life-threatening Emergencies Strensall Health Care Centre Telephone: 01904 490 532 Monday:...... from 6.30pm - 7.30pm Saturday:...... from 8.30am - 10.30am Out of Hours GP Service Telephone: 111 Stamford Bridge Health Care Centre This emergency doctor service gives you access Thursday:...... from 6.30pm - 7.30pm to a GP when our surgeries are closed.

MyHealthgroup.co.uk Welcome

Welcome to MyHealth where we aim to deliver a comprehensive and high standard of healthcare. We have four health care centres serving more than 19,000 patients across an area of over 200 square miles to the North East of York. MyHealth is committed to working in partnership with you to help maintain your health and wellbeing; keeping you as fit and as healthy as possible. We offer a wide range of services including access to information to help you manage your conditions, alongside a dedicated healthcare team. So we firmly believe that by working in partnership, "together, you're healthier". A full list of the services we offer is shown below. We hope the information contained in this brochure is helpful.

Services Provided

• Extended hours • Private medicals • Online appointments • Private Occupational Health Services • Telephone appointments • Anticoagulation service • Urgent Care Clinic for same day • Clinical Pharmacist led medication urgent and acute problems reviews • Dispensing services including • Urgent Care Practitioners Managed Dosette Systems (MDS) • EPS – Electronic Prescription Service • Repeat prescriptions online • Nurse-led clincs which cover: • Flu vaccinations –– Chronic disease management • Contraception, including fitting and including hypertension, coronary removal of implants and coils heart disease, stroke, diabetes, • Palliative care asthma and COPD • Minor surgery –– Dietary advice • Phlebotomy –– Cervical smears • Maternity care –– Contraception advice • SMS Text Messaging Service for –– Dressings and wound treatment appointments, reminders & –– Ear syringing cancellations –– Childhood immunisations • Minor injury and minor illness –– Travel Health

Urgent Problems IF YOU HAVE A SEVERE CHEST PAIN (POSSIBLE HEART ATTACK), SERIOUS ACCIDENT OR SERIOUS LOSS OF BLOOD DIAL 999 AND ASK FOR AN AMBULANCE. Using Services Urgent Care Clinic If you feel you need to be seen on the same day with an acute problem, we offer an Urgent Registration Care Service at our Strensall and Stamford Bridge sites, Monday to Friday. This service is bookable To be treated by the Practice you must be a by contacting the practice on 01904 490532. registered NHS patient. We will accept patients Please be aware that the receptionist may need beyond our boundary, if this is clinically appropriate. to ask for details about the problem to ensure However, we are unable to provide home visits to your appointment is booked appropriately. Your those patients. information is treated in the strictest of confidence. Visitors to the area may be accepted as 'temporary residents' for a limited period. Home Visits • How to register: If you feel too unwell to come to surgery and think • Please visit your local MyHealth Care that a doctor may need to visit you at home, please contact the Practice on 01904 490532 before Centre where you will be provided with a 10:00am if possible. The doctor may contact you to 'New Patient Registration' form. discuss the most appropriate help for your problem. • Alternatively, you can download the form from our website: MyHealthgroup.co.uk/documents Access for Disabled Patients and Visitors All sites have provision for disabled parking, access ramps /street level access, accessible toilets and Appointments wheelchairs for use on the premises. All surgeries are by appointment only. To make an appointment, contact the practice. Dispensing If you feel you need to be seen on the same day If you live more than one mile from the Practice we offer the Urgent Care Service. If you wish to and the nearest chemist, we can dispense your see a particular doctor your preference will be medicines without the need to take a prescription respected but you may need to wait to see a to a chemist. Medicines can be collected from the specific doctor. surgery you normally attend.

You can also book your doctors appointments 'online' through our website. Contact your local Repeat Prescriptions surgery to pick up a registration form to take To request a repeat prescription, please send your advantage of this service. request (preferably using the printed sheet attached to the right-hand side of your old prescription) by Our appointment hours are listed on the inside cover post, fax, online or personal delivery to the surgery. of this brochure.

Please contact the Practice on 01904 490532 Please allow 3 working days for checking and as soon as possible, if you need to cancel your preparation of prescriptions. appointment, or use our SMS service.

To send online requests for prescriptions, you should It is estimated that the cost to the NHS, in collect a registration form at reception. At intervals missed appointments, is £700 million each your medication will need to be reviewed and you year. By calling ahead and cancelling your may be asked to make an appointment to see appointment when you need to, will help the doctor to discuss this. Medicines can only be to reduce this. Any action we can take as repeated if this has been agreed by your doctor or individuals helps to provide a stronger service nurse. for us all, when we need it. Test Results To get your test results contact the surgery one Telephone Consultations week after your test. For reasons of confidentiality you must telephone yourself as we will not give We offer telephone consultation appointments information about you to anyone else. with Doctors and Practice Nurses. Telephone However, if you have online access, you will be able appointments can be made by contacting the to view these results, with the Doctors comments, Practice on 01904 490532 or online through our yourself. Please contact your local health care website: MyHealthgroup.co.uk. centre for more information or visit our website: MyHealthgroup.co.uk Occupational Health Medical Students Should you or your business have any occupational Five of the Partners train students at the Practice. health needs, please contact the surgery for The Medical Students are from the Hull & York more information. A charge will be made for an Medical School. We always ask the permission occupational health service. A full list of fees is of patients, for students to be present, before a available on our website. consultation. We are always seeking volunteer patients to assist with student education. We also now train student nurses. Private Medical Examinations & Reports Normally reports, not requiring medical examination, Research are processed within ten working days. Those reports that require a medical examination can take upto MyHealth takes part in high-quality NHS clinical 30 working days to process. A charge will be made research to help improve the wellbeing of the for these, payable in advance, and a full list of fees nation. Speak to your GP for more information on is available at reception and on our website. how to volunteer.

Violence and Abuse: Zero Tolerance Getting Information Although this is very rare, the Practice will request the removal of any patient from our list who is Patient Records aggressive or abusive towards a Doctor, Nurse, member of staff, any other patient or who All patient information is stored confidentially and damages property. securely. Records are not disclosed to non-medical personnel without written permission. Patients have a right to see their own medical records under the General Data Protection Regulation (GDPR). SMS Service To request access to your records please ask a receptionist or download our ‘Access to Medical By providing us with your mobile number we assume Records Policy’ available on our website. thst you are happy for the Practice to contact you for appointments and reminders. You can also cancel appointments using this service without Suggestions and Concerns having to call us. We are always looking for ways to improve our Please contact us on 01904 490532 if you would like service. Please contact the Operations Manager to opt out of this service. with suggestions or concerns. Suggestions can also be submitted using our waiting room suggestion boxes. A copy of the ‘complaints and compliments policy’ is available on request and on our website. Named Accountable GP If we are unable to resolve difficulties to your All patients have been assigned a named satisfaction, the following organisations also offer accountable GP. This is normally the GP you have help: seen most often or who is based at the surgery you • North Yorkshire NHS Complaints Advocacy normally attend. Service (Cloverleaf): This North Yorkshire NHS customer care service can be contacted on: New Patients will be allocated a GP upon 0300 012 4212 registering. • NHS England Commissioning Board: The Although, all patients have a named accountable national commissioning board can be GP you remain free to choose to see any GP or contacted on: 0300 311 22 33 Nurse in the Practice. Online Resources An extensive list of useful online patient resources is Education at Practice available from our website: MyHealthgroup.co.uk/websites GP Trainees and F2 Trainees We also provide a number of useful downloadable documents for our patients: Fully qualified doctors, gaining General Practice experience under supervision, may be based at MyHealthgroup.co.uk/documents any of our surgeries. All trainees are debriefed by a supervising doctor at the end of each surgery. Partners

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03 04 05

06 07 08

1009 10 11 Health Partners & GPs

01 Dr Christopher Hirst 08 Dr Daniel Crowley MB BS MRCGP, London 1990 MBChB MRCS MRCGP, Leeds 2001 Strensall and Huntington Strensall and Dunnington

02 Dr Mark Stenton 09 Joanne Rowe MB BS MRCGP DRCOG, London 1992 Joanne is Managing Partner and oversees the Dip Occ Med running of the entire Practice. Joanne works Strensall and Huntington with a team of departmental managers and support staff to provide a quality service. 03 Dr Russell Saxby MB ChB MRCGP DRCOG DFFP, 10 Dr Andrew Moriarty Liverpool 1995 MB BS, PCGME, FHEA, MRes, MRCGP Strensall and Stamford Bridge Newcastle 2012, 04 Dr Alison Travis Strensall and Stamford Bridge BMedSci MB BS MRCGP DRCOG DFFP, Nottingham 1996 11 Dr James Travis Strensall and Dunnington BSc, MBChB, MRCGP, Sheffield 2003, Birmingham 2009, 05 Dr Frances Matthews Strensall and Stamford Bridge MB ChB MRCGP DRCOG DFFP, Sheffield 1998 Strensall and Huntington Dr Nicky Jackson BMedSci MB BS MRCGP DCH DPD 06 Dr Peter Frost Nottingham 1990, DCR (R) BSc MBChB MRCGP, Leeds 2001 Stamford Bridge Strensall and Stamford Bridge

07 Dr Frances Adams Dr Charles Sinclair-Lack MBChB MRCGP DFFP, Leeds 2000 BMedSci MB BS MRCGP, Southampton 2012 Strensall and Stamford Bridge Strensall

Wider Primary Health Care Team

Clinical Pharmacist Locum Doctors Our Clinical Pharmacist works alongside the Doctors are occasionally employed on a temporary healthcare team to make sure your medicines help (locum) basis to help cover absent doctors. you to get better and stay well. All Clinical Pharmacists are registered with the General Pharmaceutical Council. Community Nurses perform a wide range of nursing duties for housebound patients. Advanced Nurse Practitioner (ANP) Telephone 0300 330 5444 8.30am - 6.00pm. Outside An ANP offers care complementary to that offered of these hours, please call 0300 330 0254. by doctors and other health care professionals and augments the care that a team can deliver. They make professional autonomous decisions, for which Counsellor appointments can be arranged at they are accountable. Strensall Health Care Centre. Referral is by GP. MyHealth currently have two ANPs in the practice. One who usually works in our Urgent Care Clinic but who also occasionally runs clinics, too. The second Physiotherapists have treatment sessions at works in the community supporting patients in care Strensall Health Care Centre and York Hospital. and nursing homes and occasionally undertakes home visits for housebound patients.

NHS Podiatrists treat foot problems at our Practice Nurses Huntington Health Care Centre, Whitecross Court Our team of qualified nurses provide a full and Pocklington Health Centre. range of services which have been detailed on page 3 of this brochure. Midwives provide services at clinics and in the home. Telephone 01653 604 535 for Strensall and Phlebotomy Stamford Bridge patients and 01904 631 313 (then For routine blood taking, Health Care ask for Maternity Reception) for Huntington and Assistants hold clinics at all four sites. Dunnington patients. Practice Area

Scackleton Wiganthorpe Terrington Ganthorpe Whenby

Stillington Bulmer Welburn Farlington Sheriff Hutton Whitwell-on- the-Hill Sutton-on- the-Forest

Flaxton STRENSALL Bossall

Sand Hutton Haxby A64 Bugthorpe STAMFORD HUNTINGTON Stockton-on- the-Forest BRIDGE Full Sutton A166

DUNNINGTON Fangfoss YORK Wilberfoss A1079

When Surgery is Closed

NHS 111: You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Out of Hours GP Service This emergency doctor service gives you access to a GP when our surgeries are closed, typically evenings, weekends and bank holidays. This service is accessed via NHS 111.

Medical Emergency You should call 999 for an ambulance when it is obvious that you or another person is seriously ill and in need of emergency medical treatment. Examples of situations when you dial 999 immediately are; chest pain, difficulty breathing, loss of consciousness, severe loss of blood, severe burns, choking, fitting, drowing, serve allergic reaction, head injury.

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Produced by Jessica Kendall Design V5 July 2019