Index: How to setup the Mobile/Tablet:
How to setup the Mobile/Tablet 1 Internet service is by default pre-installed on your device. How to setup the 3G USB Modem (ZTE 190S) for your Laptop 2 • How to Setup the 4G USB Modem 3 • If it’s not pre-installed on the device, then you can set it up manually, How to Setup iModem 4 please go to “Cellular data” or “3G Network” & enter the APN Settings To Check your Balance 5 manually by writing “internet.etisalat” in the APN field, and leave both To recharge your balance 6 username and password blank. For Extra Add-Ons (Extra MB) 7,8 To Renew the bundle 9 To Change your Bundle 10 Useful Codes 12 Postpaid Customers (Mongez Control) 13 To contact customer care 14
1 How to setup the 3G USB Modem (ZTE-190S) How to Setup the 4G USB Modem: for your Laptop: • Insert the SIM card into the modem. • Insert the SIM card into the modem. • Plug the modem into the laptop. Before plugging the USB modem into the PC, uninstall any previous USB • • Open any internet browser “Google Chrome or Internet Explorer” and enter software. http://192.168.0.1 • Plug the modem into the PC. • You will be prompted to our Web Dashboard. • Install the Software. Click connect. • Once installation is finished, open the software. • • Click connect. You can send SMS through the Software. You can see your usage, check your balance and send SMS from the web • dashboard. • For Software update, go to http://www.etisalat.eg/etisalat/portal/support
2 3 How to Setup iModem: To Check your Balance:
Charge the iModem until it is fully charged. • • Using the dashboard, send an empty SMS to “555” or dial “*130#”. • Insert the SIM card in the modem & switch it on. • Or using your mobile/tablet, send an empty SMS to “555” or dial “*130#”. • Connect to iModem network “Etisalat 4G iModem-F3BA”. You will find the network name & password on the back of the device. • Or Visit our website www.etisalat.eg and sign in to your account. • Open any internet browser “Google Chrome” or “Internet Explorer” and • Or Visit my.etisalat.eg and enter the dial number. enter http://192.168.0.1 • Or download My Etisalat application. • You will be prompted to our Web Dashboard. • You can now change your network name “SSID” & set your new password. • Press connect. You can see your usage, check your balance and send SMS from the web dashboard.
4 5 To Recharge your balance: For Extra Add-Ons (Extra MB):
Please make sure you have enough balance. • Using the Dashboard/Mobile, send an SMS to “551” including the (15 digits on the back of the scratch card). Add-On RP Price Quota SMS USSD • Using your Mobile/Tablet, you can dial *556*15 digits on the back of the 500 scratch card#. 1 Extra EGP 10 All EGP 10 1 to 138 *130# MB • Or visit our website www.etisalat.eg and sign-in to your account. 2 Extra EGP 20 All EGP 20 1 GB 2 to 138 *130# Or download My Etisalat application. • Extra UL Social 500 Empty SMS to 3 All EGP 5 *130# EGP 5 MB 780 Empty SMS 4 Extra UL EGP 10 All EGP 10 1 GB *130# to 781
6 7 Add-On RP Price Quota SMS USSD To Renew: Social Boost Please make sure you have enough balance. (Whatsapp, Snapchat, 5 Send “2” to 527 *527# To renew your bundle, please send an SMS with “1” to “130” or use the Instagram, Facebook, Mongez 30 5 GB following codes: and Twitter) Mongez 45 EGP 25 6 GB Mongez 60 RP SMS Music & Video Boost 7 GB (Anghami, Sound 1 Mongez 30 Send “1” to 131 6 Send “1” to 527 *527# cloud, Shahid, and 2 Mongez 45 Send “1” to 753 Youtube) 3 Mongez 60 Send “1” to 132 Mongez 4 Mongez 100 Send “1” to 133 Boost on All 7 100, 150, EGP 50 15 GB Send “4” to 527 *527# 5 Mongez 150 Send “1” to 134 Protocols 250, 400 6 Mongez 250 Send “1” to 137 7 Mongez 400 Send “1” to 754 8 Mongez 600 Send “1” to 863
8 9 WiFi To Change your Bundle: RP Price Quota SMS USSD Hotspot
1 Mongez 30 30 1.8GB 500MB Send an SMS with “1” to 131 *130# • Please make sure you have enough balance before changing your bundle. • Please note that you will lose any remaining MB on your current bundle 2 Mongez 45 45 2.5GB 500MB Send an SMS with “1” to 753 *130# before migration. 3 Mongez 60 60 3.5GB 1.5GB Send an SMS with “1” to 132 *130# • To migrate to another bundle, send SMS with “1” to any of the numbers exist in the next page. 4 Mongez 100 100 8GB 4GB Send an SMS with “1” to 133 *130#
• Or call our customer care service on 333 from Etisalat Line or 5 Mongez 150 150 14GB 4GB Send an SMS with “1” to 134 *130# 0111-1234333 from any line (24 hours). 6 Mongez 250 250 25GB 7GB Send an SMS with “1” to 137 *130# • If you changed your bundle without having enough balance, your request will still be accepted but you will be able to use the internet once you 7 Mongez 400 400 45GB 7GB Send an SMS with “1” to 754 *130# have enough balance. 8 Mongez 600 600 72GB 7GB Send an SMS with “1” to 863 *130#
10 11 Useful Codes: Postpaid Customers (Mongez Control):
Service SMS USSD For Postpaid Extra Add-Ons:
Recharge Send SMS including the 15 digits to “551” *556*15 digits# Add-Ons RP Price Quota SMS
Balance Enquiry Send an empty SMS to “555” Extra EGP 10 All Control EGP 10 500 MB 1 to 593 Extra EGP 20 Bundles EGP 20 1 GB 2 to 593 Renew Send “1” to 130 or refer to P9
Add-On (Extra MB) Refer to Page 7 (Add-On table) *130# * If you have any other requests, please contact our Customer Service or Call Center. Change your bundle Refer to Page 11 (Migration Table) *130#
Show My Dial Number Send an empty SMS to “555” *947#
12 13 To Contact Customer Care:
• Dial 333 from Etisalat Line or 0111-1234333 from any line (24 hours). • Or chat with us on our website www.etisalat.eg by signing in to your account.
• Or you can contact us through our Facebook page “Etisalat Misr”.
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