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Download Where Retail Happens 2016 Issue 3 150.5mm 10mm 150.5mm 2016 2016 Issue 3/Autumn 2016 happens retail Where Where retailWhere happens At Hammerson, we create destinations that excite shoppers, attract and support retailers, reward investors and serve communities; destinations where more happens. hammerson.com [email protected] 210mm London Kings Place, 90 York Way, London N1 9GE +44 (0) 20 7887 1000 Paris 48 rue Cambon 75001 Paris +33 (0)1 56 69 30 00 Dublin Harcourt Centre, Harcourt Street, Dublin 2 +353 86 248 9065 BACK COVER SPINE OUTER FACE / FRONT COVER 150.5mm 10mm 150.5mm Aberdeen Belfast Birmingham Bristol Didcot Dublin Falkirk Glasgow Gloucester Kirkcaldy Where fashion happens Leeds Where fun happens Leicester Where footfall happens London Where retail happens Luton Where retail happens We are Hammerson. As a leading Middlesbrough owner-manager and developer of retail Paisley destinations, we are proud to be behind Reading some of the greatest retail experiences 210mm Rugby in Europe. Our £10 billion real estate Southampton portfolio comprises 22 prime regional Swansea shopping centres, 19 convenient retail Thanet parks and investments in 15 premium designer outlet villages which draw Our portfolio and excite shoppers and attract and Aulnay-sous-Bois support retailers. Our success is the result of putting more time, more care, more Beauvais knowledge and more imagination into Cergy-Pontoise our projects. By doing this, we create Marseille destinations where more happens. Nancy Nice Paris Saint-Quentin-en-Yvelines Strasbourg SPINE DIRECTORY BOOK INSERT FIXED HERE WELCOMING OVER 2 8 0 MILLION CUSTOMERS TO Where 02 retail 03 – happens 02 OUR DESTINATIONS EACH Our Product Experience Framework is embedded across everything we do, YEAR providing a unique point of differentiation to our operational model. We constantly challenge ourselves to apply best practice in retail design and digital solutions, customer engagement and sustainability. HIGHCROSS, LEICESTER ICONIC DESTINATIONS / WE CREATE OUTSTANDING ARCHITECTURE, COMBINED WITH SEAMLESS TECHNOLOGY AND TRANSPORTATION LINKS, TO ENHANCE LOCATIONS AND PLACE OUR CENTRES AT THE HEART OF LOCAL COMMUNITIES. BEST AT RETAIL / WE DELIVER THE OPTIMAL RETAIL MIX, CONSISTENTLY REFRESHED AND SHOWCASING NEW CONCEPTS. Where etail CONVENIENT & EASY / WE PROVIDE ENHANCED CUSTOMER FACILITIES AND SERVICES, SUCH AS CLICK & COLLECT, MAKING SHOPPING SIMPLE AND STRESS-FREE, ENCOURAGING REGULAR SHOPPER VISITS. r 05 – happens 04 INTERACTIVE & ENGAGING / OUR OUTSTANDING CUSTOMER SERVICE AND LEADING DIGITAL INFRASTRUCTURE DRIVE ENGAGEMENT AND LOYALTY, ENCOURAGING SHOPPERS TO SPEND LONGER IN OUR DESTINATIONS. ENTERTAINING & EXCITING / WE CONSTANTLY EVALUATE AND REFRESH OUR FOOD AND LEISURE OFFERS, PROVIDING A LOCAL AND NATIONAL CALENDAR OF EVENTS TO SURPRISE AND DELIGHT OUR CUSTOMERS, AND KEEP THEM COMING BACK. POSITIVE PLACES / WE CREATE DESTINATIONS THAT DELIVER POSITIVE IMPACTS ECONOMICALLY, SOCIALLY AND ENVIRONMENTALLY. BULLRING, BIRMINGHAM Where etail r 07 – happens 06 DUNDRUM TOWN CENTRE, DUBLIN Can you introduce our readers to Le Pain Quotidien? The age old traditions of eating well and enjoying life IN have been at the heart of Le Pain Quotidien since the start. We serve simple, wholesome and sustainable food for breakfast, lunch and dinner. Our menu includes soups, salads, signature tartines, hot dishes, CON sharing charcuterie platters, homemade pastries and artisan baked bread. We also serve many vegan and vegetarian options. VER Tell us more about your inspiration… Le Pain Quotidien is built on the belief of its founder, Alain Coumont, that community is what nurtures, This Autumn, inspires and feeds the soul. Le Pain Quotidien’s first Le Pain communal table on Rue Dansaert in Brussels was SA built from wood salvaged from the floors of retired Quotidien will Belgian trains. Those simple planks became a Where retail happens retail Where make its debut tradition. Today, this same rough, reclaimed wood continues to bring a rustic comfort to all Le Pain 09 TI in Leeds, at Quotidien restaurants, and the communal tables have become a centrepiece, where friends reconnect – Victoria Gate, and new friendships are forged over the shared 08 with one of appreciation of delicious food and good company. its largest ON What is the latest trend in dining and drinking? restaurants There has been a resurgence in people wanting to outside of take time to enjoy good quality food with friends and loved ones. In this ever-changing and hectic London. world, people are wanting to find places to escape and we are proud to offer that in our restaurants. We believe Le Pain Quotidien is a place where traditional simplicity is cherished. Le Pain Quotidien means the daily bread. And to us, that means everything. It’s much more than mere sustenance; it’s a way of life. As our loaves emerge from the ovens, warm and fragrant, friends gather around our communal tables to share in the time- honoured tradition of breaking bread. The hum of conversation fills the air, jam is passed around the table, and, ever so gracefully, time slows. Where retail happens 10 11 – How would you define D&D in three words? What would you say is Iconic, glamorous, fun. the latest trend in dining? If there is one overarching trend I think that it is How many restaurants do you operate people increasingly treating eating out as an everyday across London, the UK and the rest of the social activity. We are becoming more like New world ? What makes each one so unique? Yorkers. We now go to restaurants to meet friends to We have 34 venues in total, with another three in the catch up, not just on special occasions. Allied to this is works – that we can tell you about, at least! The vast a continuing trend both at the top and casual ends of majority are in London, but we have a restaurant the market towards informality. Quaglino’s, Bluebird, in Paris, one amazing events space in NYC and and Mezzo (now 100 Wardour Street) pioneered in International two restaurants in Tokyo. We are also working on the democratisation of “fine dining” in the 1990’s and launching our third venue in Leeds at Victoria Gate remain hugely popular and successful today. fine dining and our first restaurant in Manchester. group D&D Each restaurant is very different and very much How have you seen customers’ expectations its own business and concept, with the on-site team evolve over these last years, and what would will be opening running it largely as its own enterprise, keeping an you say are their expectations for the future? a rooftop eye on the local markets and the customers’ feedback Customers are much more knowledgeable and to keep them constantly current and ever-evolving. engaged with food – they really want to know where restaurant at We’re also not afraid to go outside our comfort zone, the ingredients and ideas came from and who the chefs happens retail Where Victoria Gate, for example our new Leeds restaurant in Victoria Gate are. The rise of foodie culture has given our chefs a is going to be D&D’s first Japanese restaurant. huge level of freedom to experiment and innovate to a 13 Leeds in a receptive audience. We think this will continue to be – What is the inspiration behind the case and that customers will continue to inspire 12 few months. the different restaurant concepts? chefs to become better and better. Foodie culture is We had a chat We tend to let the spaces and the locations inspire also what has attracted so many exciting foreign chefs about their the restaurant concepts, for example German and restaurants to the UK. Gymnasium in King’s Cross is inspired by the restaurants, building’s history as an actual gymnasium built by What would you like to see happen in the the rise of the German Gymnastic Society in London. We kept food/dining industry in the next 2-5 years? the soaring scale of the building, worked in some We hope that our industry can continue to attract foodie culture design nods to its history and created a middle talent. What we are seeing now is high quality people and industry European menu as tribute to its German heritage! increasingly choosing restaurants as an exciting Other times even if design is inspired by the site’s career. Last year a young corporate lawyer who worked trends. history, the food concept is based on the chef, as for us gave up a high flying position at his law firm to with Sartoria on Savile Row with its Chef Patron set up a small restaurant in Soho. It was a huge success. Francesco Mazzei and his regional Italian menu. And one of our general managers even gave up his medical studies at Imperial College to work for us! Exclusive offers and loyalty rewards Do you know about PLUS, the Hammerson app? Book cinema tickets Latest news PLUS IS HAMMERSON’S SHOPPING AND REWARDS APP DESIGNED TO DRIVE FOOTFALL, BOOST SALES AND LEARN MORE ABOUT OUR CUSTOMERS. WITH THE LATEST NEWS, EVENTS, EXCLUSIVE OFFERS, CENTRE INFO, AND MUCH MORE, PLUS IS THE CUSTOMER’S PERSONAL Centre info Real-time alerts SHOPPING COMPANION ON THEIR PHONE. happens retail Where ONCE A CUSTOMER CREATES A QUICK PROFILE THEY CAN ACCESS 15 EXCLUSIVE CONTENT INCLUDING OFFERS, COMPETITIONS AND EVENTS. – 14 Restaurant booking Exclusive competitions THE MORE THEY USE PLUS THE MORE WE CAN LEARN ABOUT THEM AND CAN TARGET THEM WITH RELEVANT PROMOTIONS. AND BY USING BLUETOOTH BEACONS INSTALLED IN OUR CENTRES WE CAN DETERMINE A CUSTOMER’S POSITION AND DELIVER CONTEXTUAL CONTENT VIA THE APP, (E.G. AN ALERT TO A SPECIAL OFFER/EVENT/NEW PRODUCT LINE) AS THEY WALK NEAR A STORE. PLUS CLOSES THE DATA GAP BETWEEN ONLINE AND SHOPPING CENTRE BASED RETAILING AND YOU CAN GET INVOLVED TODAY.
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