The 2009 Global Outsourcing Outsourcing 100™ Service Providers and and the World’S Best Advisors Outsourcing Advisors

The International 2009 Association of Outsourcing ™ Professionals™ (IAOP™) is pleased to announce the companies selected The World’s BEST as The 2009 Global Outsourcing Outsourcing 100™ Service Providers and and the World’s Best Advisors Outsourcing Advisors. 2009 World’s Best Outsourcing Advisors

The global, standard-setting organization and advocate for the outsourcing profession.

To learn more visit: www.outsourcingprofessional.org 2009

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The 2009 Global Outsourcing 100 Plus Report Abstract

Please visit www.outsourcingprofessional.org to purchase a complete version of The 2009 Global Outsourcing 100 Plus Report.

International Association of Outsourcing Professionals, IAOP, The Global Outsourcing 100 and Certified Outsourcing Professionals are all registered trademarks Table of Contents

The Global Outsourcing 100 Industry Analysis...... Section A Introduction...... A1-A2 Leaders Overview...... A3 Rising Stars Overview...... A4 Year to Year Analysis...... A5-A11

The Lists...... Section B The 2009 Global Outsourcing 100...... B1-B2 World’s Best Outsourcing Advisors...... B3 The 2009 Global Outsourcing 100 Sub-Lists...... B4-B12

Methodology and Process...... Section C Application Process...... C1 Evaluation Team...... C2 Methodology, Rules, & Size Bands...... C2-C4 Scoring Matrix...... C5-C9

Company Profiles...... Section D Explanation of Company Profile...... D1 Featured Service Providers – Leaders and Rising Stars...... D2-D349 Featured Legal and Advisory Providers- Leaders and Boutiques...... D350-D385 Additional Outsourcing Companies of Interest...... D386-D406

Company Indexes...... Section E Introduction...... E1 Companies by Industries Served...... E2-E5 Companies by Services Provided...... E6-E9 Companies by Regions Served...... E10-E13 Companies with Certified Outsourcing Professionals (COP’s)...... E14

* Sections appearing in gray are included in the full 2009 Global Outsourcing 100 Plus Report only 2009

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Introducing The 2009 Global Outsourcing 100 By Michael F. Corbett, Chairman, International Association of Outsourcing Professionals

One of the many great values of the International Association of Outsourcing Professionals™ (IAOP™) is that it truly is an association of outsourcing professionals for outsourcing professionals. Its global membership works collaboratively to collect and disseminate information, analyses and insights important to outsourcing professionals, the companies they work for and the industry at large. IAOP’s annual Global Outsourcing 100, produced in association with FORTUNE® Custom Projects, is an example of this.

Begun in 2006, The Global Outsourcing 100 is an annual competitive ranking of the world’s best outsourcing service providers. It’s competitive in that service providers choose to participate in the program by submitting an application that essentially mirrors a customer’s request for information or early-stage request for proposal. Only the companies that apply are judged. Applications are scored and ranked by an independent panel of judges, most of whom are Certified Outsourcing Professionals (COPs) with personal experience reviewing and evaluating service providers from a buyer’s point of view. The application covers the 18 dimensions of an organization’s performance and capabilities known to be key to outsourcing success.

The companies are judged and ranked in two groups: Leaders — the larger, more established industry participants and Rising Stars — the smaller, fast-growing companies that may be tomorrow’s leaders. In 2009, IAOP added a new ranking for advisors — consultants, law firms, analysts. These firms were similarly grouped into Leaders and Boutiques.

The resulting lists — collectively known as The Global Outsourcing 100 — provide a valuable guide for outsourcing service providers and advisors. The companies presented are global and span the most common functional areas for outsourcing, such as information technology, business process outsourcing, real estate and facilities services, and a wide range of other industry-specific functions. The lists also provide an important window into the industry. By collecting and analyzing large quantities of data from many companies, the program yields insights into current and future happenings that simply are not available from any other source. Finally, the lists are an important reference for customers and others looking to understand who the established and emerging players are, and what they do well. And, with all of this appearing in a special advertising section of FORTUNE magazine’s annual FORTUNE 500 issue, The Global Outsourcing 100 serves as a powerful advocate for the industry.

The 2009 Global Outsourcing 100 Page A- The Global Outsourcing 100 Plus Report is a new and equally important part of the program. For the first time, IAOP is combining the collective insights gained through this program into a single document. The report contains detailed industry data analyses, developed by Jag Dalal, IAOP’s managing director, thought leadership. It contains all of the lists and sub-lists, providing a quick reference to the best providers from every angle. The largest section of the report contains profiles of more than 300 companies, giving users a quick and easy-to-use industry guide — all in one package.

Finally, and possibly most importantly, The Global Outsourcing 100 Plus Report provides results of all of the detailed analyses done by our judges. It shows how companies scored in each area of the application and why; allows participating companies to see how they stacked up against the scoring standards and the competition; helps companies see how they can improve not just their application but their capabilities going forward; and shows buyers exactly why each company ranked where it did — allowing companies to understand their results and compare their own evaluation criteria to the one used by our judges.

The Global Outsourcing 100 program and The Global Outsourcing 100 Plus Report are essential tools for helping outsourcing professionals produce better, more consistent outsourcing results for the companies with which they work. Input and suggestions for improving this program are always welcomed, and as our profession and industry evolve, so will The Global Outsourcing 100 program.

The 2009 Global Outsourcing 100 Page A- 2009

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The 2009 Global Outsourcing 100 Leaders

In this fourth year of The Global Outsourcing 100, many recognized leaders of the industry maintained their positions from previous years, and a few emerging companies climbed the rankings. Accenture and IBM maintained their positions at the top of the list, while two of the fast rising offshore providers — Tata Consulting Services and Wipro — rose to the top five this year. Sodexo, a giant of the hospitality industry, rounded out the top five.

The 75 leader companies had average revenue of $2.6 billion, a 13.3 percent increase over the average revenue of last year’s selected leaders. This growth was slightly less than the 18.1 percent revenue growth shown by 2008 leaders over 2007 leaders. This clearly shows that market and revenue growth were sustained even though the economy had already started to impact market opportunities. Overall revenue growth for all companies considered was 13.3 percent, implying that leaders’ growth was similar to those that did not make the list.

These leaders provided employment to over three million people globally, and the average employment of 38,800 showed year-over-year growth of 17.6 percent. Overall growth of all companies considered for the leaders category matched the growth of ranked leaders.

The list of 75 leaders represents 13 different countries. Thirty-nine U.S. based companies were included the list, followed by 16 companies incorporated in India. This year’s list clearly shows a global presence, with inclusion of companies based in locations such as Brazil, Mexico, Canada, Philippines and the United Kingdom, as well as countries not commonly associated with outsourcing such as Denmark and Jersey.

Analysis showed that the leaders’ breadth of offering covered almost all process domains and offered solutions for all industry verticals.

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The 2009 Global Outsourcing 100 Rising Stars

Once again, rising stars comprised a wide diversity of providers, from geographic location to services offered. The list was headed by a U.S.-based company, Synygy, and was closely followed by a China-based company – China Data Group. Both of these companies are recognized for the first time on the list. There were 12 repeat winners among the rising stars, with most having been on the list since it began.

Rising stars, as the name indicates, are outsourcing companies with high growth and potential for being future leaders. Rising stars of 2009 had average revenue of $25.5 million, with year-over-year growth of over 39 percent. However, the growth for rising stars slowed in the last year when compared with the previous year’s growth of 48.2 percent. The highest growth company on the list had a 1400 percent year-over-year revenue increase, while the largest company had revenue of almost $30 million, with 33 percent growth. Growth of all companies considered for rising stars was similar to the growth for the ranked rising stars.

Rising stars once again proved that outsourcing is truly a global profession and fast-growing companies can be found almost anywhere in the world. The rising star winners were from 12 countries, with eight U.S.- based companies leading the list. China had four winners and Argentina, India and the Russian Federation each had two winners. Similar to leaders, rising stars also showed that companies from lesser-known outsourcing countries such as Australia, Belarus, Egypt and Singapore can compete and be recognized on this selected list. South America was also well represented by Argentina and Brazil.

Rising stars provided a wide variety of outsourcing services, but information technology was the dominant domain, and most considered Western countries their primary market. One winner did have a large local client group, however.

The 2009 Global Outsourcing 100 Page A- 2009 Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management ™ capabilities.

The 2009 Global Outsourcing 100:

RANK COMPANY (LEADERS) KEY STRENGTH 1 Accenture Management Capabilities 2 IBM Demonstrated Competencies 3 Sodexo Customer References 4 Tata Consultancy Services Customer References 5 Wipro Technologies Demonstrated Competencies 6 Convergys Customer References 7 ISS Balanced Performance 8 CB Richard Ellis Customer References 9 Infosys Technologies Management Capabilities 10 Capgemini Customer References 11 Genpact Customer References 12 Colliers International Customer References 13 CSC Customer References 14 NCR Balanced Performance 15 Jones Lang LaSalle Management Capabilities 16 CGI Group Balanced Performance 17 Sitel Size & Growth 18 Unisys Customer References 19 EDS, an HP Company Balanced Performance 20 HCL Technologies Management Capabilities 21 ADP Management Capabilities 22 Ceridian Management Capabilities 23 Intelenet Global Services Balanced Performance 24 Williams Lea Demonstrated Competencies 25 ACS Balanced Performance 26 Aegis Customer References 27 ARAMARK Management Capabilities 28 CPM Braxis Balanced Performance 29 Inspur Customer References 30 Tech Mahindra Customer References 31 Hewitt Associates Management Capabilities 32 Lionbridge Management Capabilities 33 NIIT Technologies Balanced Performance 34 Softtek Balanced Performance 35 Diebold Balanced Performance 36 Firstsource Solutions Customer References 37 EMCOR Group Balanced Performance 38 L&T Infotech Demonstrated Competencies 39 TeleTech Holdings Demonstrated Competencies 40 Amdocs Demonstrated Competencies 41 SPi Balanced Performance 42 Mastek Management Capabilities 43 Concentrix Customer References 44 Johnson Controls Balanced Performance 45 MindTree Management Capabilities 46 Océ Business Services Demonstrated Competencies 47 Patni Computer Systems Balanced Performance 48 NCO Group Demonstrated Competencies

The 2009 Global Outsourcing 100 Page B- The 2009 Global Outsourcing 100:

RANK COMPANY (LEADERS) KEY STRENGTH 49 EXL Service Demonstrated Competencies 50 Neusoft Balanced Performance 51 EPAM Systems Balanced Performance 52 Newmark Knight Frank Balanced Performance 53 Syntel Demonstrated Competencies 54 VanceInfo Customer References 55 HOV Services Customer References 56 Hexaware Technologies Customer References 57 Headstrong Balanced Performance 58 Donlen Management Capabilities 59 iGATE Demonstrated Competencies 60 CPA Global Balanced Performance 61 ChinaSoft International Size & Growth 62 Grubb & Ellis Balanced Performance 63 WNS Global Services Balanced Performance 64 NCS Management Capabilities 65 Luxoft Management Capabilities 66 TIVIT Size & Growth 67 AppLabs Demonstrated Competencies 68 Sutherland Global Services Demonstrated Competencies 69 Pitney Bowes Management Capabilities 70 Outsource Partners International Customer References 71 SEI Management Capabilities 72 Cushman & Wakefield Management Capabilities 73 Aditya Birla Minacs Size & Growth 74 hiSoft Technology International Customer References 75 Quatrro BPO Solutions Demonstrated Competencies RANK COMPANY (RISING STARS) KEY STRENGTH 76 Synygy Demonstrated Competencies 77 China Data Group Size & Growth 78 Grupo ASSA Customer References 79 Xceed Demonstrated Competencies 80 Emerio Customer References 81 ePerformax Contact Centers Customer References 82 Beyondsoft (Beijing) Balanced Performance 83 InterGlobe Technologies Demonstrated Competencies 84 Nair & Co. Balanced Performance 85 Bleum Size & Growth 86 Ci&T Management Capabilities 87 Auriga Customer References 88 M&Y Data Solutions Customer References 89 SaM Solutions Balanced Performance 90 Knoah Solutions Management Capabilities 91 Microland Balanced Performance 92 Grupo Prominente Balanced Performance 93 DataArt Balanced Performance 94 Reksoft Demonstrated Competencies 95 The Symbio Group Balanced Performance 96 Corbus Management Capabilities 97 MERA Networks Demonstrated Competencies 98 Itransition Balanced Performance 99 CIeNET International Balanced Performance 100 Mindcrest Size & Growth 1-75 Leaders = established, known companies 76-100 Rising Stars = smaller, faster growing companies

The 2009 Global Outsourcing 100 Page B- 2009 World’s Best Outsourcing Advisors

The 2009 World’s Best Outsourcing Advisors:

COMPANY (LEADERS) KEY STRENGTH 1 PricewaterhouseCoopers Balanced Performance 2 EquaTerra Customer References 3 Gartner Balanced Performance 4 KPMG Management Capabilities 5 TPI Demonstrated Competencies 6 Booz & Company Size & Growth 7 Global Sourcing Advisory Group Balanced Performance 8 Mayer Brown Management Capabilities 9 Avasant Balanced Performance COMPANY (BOUTIQUE) KEY STRENGTH 10 Quint Wellington Redwood Customer References 11 Kirkland & Ellis Management Capabilities 12 Expense Management Solutions Balanced Performance 13 Bierce & Kenerson Management Capabilities 14 Vantage Partners Customer References 15 RampRate Sourcing Advisors Customer References 16 Alsbridge Customer References 17 neoIT Balanced Performance 18 Archstone Consulting Balanced Performance 19 Zinnov Management Consulting Size & Growth 20 HIMformatics Customer References

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™ The 2009 Global Outsourcing 100 Sub-Lists

Best 10 Leaders in Overall Revenue Rising Stars in Overall Revenue Leaders in Revenue Growth Accenture Cyber City Teleservices Aditya Birla Minacs ADP DataPipe Aegis ACS Emerio AppLabs ARAMARK Freeborders Concentrix CSC Global Contact Services GlobalLogic EDS, an HP Company InterGlobe Technologies Indecomm Global Services IBM Kompakar Quatrro BPO Solutions ISS MERA Networks Tech Mahindra Sodexo Microland TIVIT Tata Consultancy Services The Symbio Group VanceInfo Rising Stars in Revenue Growth Leaders in Number of Employees Rising Stars in Number of Employees Beyondsoft (Beijing) Accenture Beyondsoft (Beijing) BPOVIA ARAMARK China Data Group China Data Group CSC Cyber City Teleservices China Talent Group EDS, an HP Company Efficient E-Solutions Berhad EBS Worldwide IBM ePerformax Contact Centers EmPower Research Infosys Technologies Global Contact Services GeBBS Healthcare Solutions ISS InterGlobe Technologies LawScribe Sodexo Microland Mindcrest Tata Consultancy Services Safesoft International oDesk Wipro Technologies Xceed Leaders in Employee Growth Rising Stars in Employee Growth Leaders in No. of Centers Worldwide Aditya Birla Minacs Analytix Solutions ACS Aegis Bleum ARAMARK CB Richard Ellis BPOVIA Diebold ChinaSoft International China Data Group EDS, an HP Company Concentrix DLSP EMCOR Group GlobalLogic EBS Worldwide ISS Intelenet Global Services EmPower Research Johnson Controls Quatrro BPO Solutions GeBBS Healthcare Solutions NCR Sitel Mindcrest Océ Business Services TIVIT The Symbio Group Sodexo Rising Stars in No. of Centers Worldwide Companies with Most Company Presence Privately Owned Companies by Revenue Beyondsoft (Beijing) ACS ARAMARK China Talent Group CB Richard Ellis Ceridian Cyber City Teleservices Colliers International Colliers International Emerio Cushman & Wakefield CPA Global Global Contact Services Diebold Donlen IST Management Services EDS, an HP Company ISS Itransition Johnson Controls NCO Group Kompakar Jones Lang LaSalle Sitel Microland NCR Sodexo Vengroff, Williams and Associates Sodexo Williams Lea

The 2009 Global Outsourcing 100 Page B- The 2009 Global Outsourcing 100 Sub-Lists By Industry Focus – Best 5 Companies – Pharmaceutical Companies – Real Estate (Construction, Transaction) Companies – Hospitality CPA Global Cushman & Wakefield Blue Ocean Contact Centers Emerio EMCOR Group Cybage Software Indecomm Global Services Grubb & Ellis Intelenet Global Services Intelligroup Ocwen Solutions InterGlobe Technologies Synygy Zenta vCustomer Companies – Air Transportation Companies – Automotive Rising Stars – Health Care Hexaware Technologies Achievo Auriga NCR Aditya Birla Minacs China Data Group NIIT Technologies IBA Group CompuPacific International QuEST Global KPIT Cummins Infosystems Grupo ASSA WNS Global Services MindTree Mindcrest Rising Stars – Government Rising Stars – Discrete Manufacturing Blue Ocean Contact Centers Analytix Solutions Gila Microland Microland Nair & Co. SaM Solutions Safesoft International Xceed SoftPark Consultancy & Service

By Industry Focus – Best 10 Companies – Oil & Natural Gas Companies – Utilities Leaders – Entertainment & Media ABB Apex CoVantage Amdocs CB Richard Ellis Capgemini ARAMARK Ci&T DLSP Concentrix Corbus EXL Service Cybage Software FM Facility Maintenance Grupo Prominente Datrose Grupo ASSA QuEST Global e4e Johnson Controls TELUS International EPAM Systems L&T Infotech UST Global Quatrro BPO Solutions Neoris Vertex Savvis QuEST Global WNS Global Services SPi Rising Stars – Entertainment & Media Leaders – Services Rising Stars – Services BPOVIA ADP API Outsourcing Ci&T Ceridian BPOVIA Corbus Colliers International China Talent Group DataArt CPA Global Cross-Tab Freeborders Diebold DataPipe IST Management Services Donlen EBS Worldwide Itransition Headstrong Grupo Prominente MERA Networks MindTree InterGlobe Technologies The Symbio Group Neusoft IST Management Services Vengroff, Williams and Associates Outsource Partners International Proteans Rising Stars – Financial Services (Banking, Rising Stars – Financial Services (Insurance) Rising Stars – Retail & Consumer Goods Markets) Bleum BT Frontline API Outsourcing DataArt China Data Group Bleum Efficient E-Solutions Berhad CompuPacific International Ci&T ePerformax Contact Centers Efficient E-Solutions Berhad Corbus Freeborders Global Contact Services Cross-Tab M&Y Data Solutions M&Y Data Solutions Cyber City Teleservices Mindcrest Objectiva Software Solutions ePerformax Contact Centers Proteans Safesoft International Grupo ASSA Symphony House Berhad Symphony House Berhad Knoah Solutions Wistron ITS Synygy Vengroff, Williams and Associates

The 2009 Global Outsourcing 100 Page B- The 2009 Global Outsourcing 100 Sub-Lists By Industry Focus – Best 20 Companies – Services Leaders – Financial Services (Banking, Markets) Leaders – Financial Services (Insurance) Acxiom CB Richard Ellis Aditya Birla Minacs ADP CPM Braxis ACS API Outsourcing EMCOR Group AppLabs BPOVIA Genpact CGI Group Ceridian Headstrong Cushman & Wakefield. China Talent Group Hexaware Technologies EPAM Systems Colliers International IBM EXL Service CPA Global Infosys Technologies Genpact Cross-Tab Intelenet Global Services iGATE DataPipe ISS Mastek Diebold Jones Lang LaSalle MindTree Donlen Mastek NIIT Technologies Grupo Prominente NCO Group Patni Computer Systems Headstrong NCR Pitney Bowes ICG Commerce NIIT Technologies SEI InterGlobe Technologies Océ Business Services Syntel MindTree Syntel Unisys Neusoft Tata Consultancy Services Williams Lea Outsource Partners International Unisys WNS Global Services Zensar Technologies Williams Lea Zensar Technologies Leaders – Retail & Consumer Leaders – Health Care Leaders – Government (All Levels) Accenture Acxiom Adea Advanced Technology Services ADP ACS AppLabs Aegis Capgemini Ceridian ACS CGI Group Collabera ARAMARK ChinaSoft International Colliers International e4e Comprehensive Health Services CPM Braxis Eclipsys CSC Datrose Firstsource Solutions Donlen Donlen HOV Services EDS, an HP Company ExcellerateHRO HTMT Global Solutions EMCOR Group HCL Technologies ICT Group IBM ITC Infotech ISS Insigma Johnson Controls Lionbridge Jones Lang LaSalle NCR NCO Group Mastek Quatrro BPO Solutions Neusoft NCS Savvis Persistent Systems Pitney Bowes Sitel Sodexo SNC-Lavalin ProFac Sutherland Global Services SPi TCI Vertex Syntel Unisys Zensar Technologies TCI Vertex

The 2009 Global Outsourcing 100 Page B- The 2009 Global Outsourcing 100 Sub-Lists By Industry Focus – Best 20 Leaders – Discrete Manufacturing Leaders – Technology (Hardware & Software) Rising Stars – Technology (Hardware & Software) ADP Achievo Auriga Capgemini Concentrix Beyondsoft (Beijing) Ceridian CPA Global China Talent Group Colliers International Cybage Software Cross-Tab CSC e4e eClerx Services EDS, an HP Company EPAM Systems Emerio Genpact Grubb & Ellis Intetics Hexaware Technologies Headstrong Itransition iGATE Hewitt Associates Knoah Solutions Infosys Technologies hiSoft Technology International Mindcrest Inspur IBA Group Nair & Co. ISS Inspur Objectiva Software Solutions L&T Infotech Intelenet Global Services oDesk Luxoft Johnson Controls Reksoft Océ Business Services Lionbridge SaM Solutions Outsource Partners International SEI SoftPark Consultancy & Service Patni Computer Systems Softtek Symphony House Berhad Softtek Sutherland Global Services The Symbio Group Tata Consultancy Services VADS Vengroff, Williams and Associates TIVIT VanceInfo Xceed Leaders – Telecommunications Rising Stars – Telecommunications Accenture Auriga Aegis Blue Ocean Contact Centers Amdocs CIeNET International CB Richard Ellis Clairvolex Knowledge Processes Convergys Cyber City Teleservices CPM Braxis DataArt Firstsource Solutions Diaspark HCL Technologies ePerformax Contact Centers Hewitt Associates Global Contact Services IBM Intetics Infosys Technologies Knoah Solutions Inspur Macadamian Technologies Lionbridge MERA Networks NCO Group Nair & Co. Patni Computer Systems Reksoft Sitel Synygy Tata Consultancy Services The Symbio Group Tech Mahindra Wistron ITS TeleTech Holdings Xceed Wipro Technologies

The 2009 Global Outsourcing 100 Page B- The 2009 Global Outsourcing 100 Sub-Lists By Service Area – Best 5 Corporate Services Marketing Services Product Manufacturing Services Colliers International Aditya Birla Minacs Advanced Technology Services Donlen Ci&T hiSoft Technology International Hexaware Technologies Cross-Tab Luxoft NCS EBS Worldwide QuEST Global Newmark Knight Frank Williams Lea The Symbio Group Legal Services Rising Stars – Human Resources Services Rising Stars – Financial Management Services CPA Global China Talent Group CompuPacific International Clairvolex Knowledge Processes Emerio eClerx Services Clutch Group Mindcrest Grupo ASSA Gila Nair & Co. Nair & Co. Innodata Isogen Symphony House Berhad Vengroff, Williams and Associates LawScribe LegalBase Mindcrest

By Service Area – Best 10 Administrative Services Document Management Services Real Estate & Capital Asset Management Services ADP HOV Services CB Richard Ellis ACS IBA Group Colliers International Beyondsoft (Beijing) Innodata Isogen Cushman & Wakefield BPOVIA M&Y Data Solutions EMCOR Group China Data Group Océ Business Services Grubb & Ellis Datrose Pitney Bowes Johnson Controls ExcellerateHRO SPi Jones Lang LaSalle Hewitt Associates TCI Newmark Knight Frank Océ Business Services Vertex SNC-Lavalin ProFac SPi Williams Lea Sodexo Sales Services Leaders – Human Resources Services Leaders – Financial Management Services 24/7 CUSTOMER Accenture Accenture Aditya Birla Minacs ADP Aegis Concentrix ACS Capgemini eTelecare Global Solutions Ceridian EXL Service HTMT Global Solutions CGI Group Genpact ICT Group Convergys HCL Technologies Sitel Datrose HOV Services Sutherland Global Services ExcellerateHRO IBM TeleTech Holdings Hewitt Associates NCS TELUS International VADS Wipro Technologies Leaders – Research & Rising Stars – Research & Development Services Rising Stars – Transaction Processing Services Achievo Auriga Blue Ocean Contact Centers ChinaSoft International Beyondsoft (Beijing) China Data Group Cybage Software Ci&T Cyber City Teleservices hiSoft Technology International CIeNET International Gila IBA Group DataArt Grupo Prominente Lionbridge Itransition Knoah Solutions MindTree MERA Networks Nair & Co. Neusoft Reksoft Synygy VanceInfo SaM Solutions Vengroff, Williams and Associates Wipro Technologies The Symbio Group Xceed

The 2009 Global Outsourcing 100 Page B- The 2009 Global Outsourcing 100 Sub-Lists By Service Area – Best 10 Rising Stars – Industry-Specific Rising Stars – Information/Comm. Technology Rising Stars – Customer Relationship Mgt. Services Blue Ocean Contact Centers Bleum Blue Ocean Contact Centers CIeNET International Ci&T China Data Group DataPipe Corbus Cyber City Teleservices ePerformax Contact Centers Emerio ePerformax Contact Centers Freeborders Grupo ASSA Gila InterGlobe Technologies Grupo Prominente Grupo Prominente Itransition InterGlobe Technologies InterGlobe Technologies M&Y Data Solutions Itransition Knoah Solutions SoftPark Consultancy & Service Microland Proteans Vengroff, Williams and Associates Reksoft Xceed

By Service Area – Best 20 Facility Services Research & Development Leaders – Transaction Processing Services ABB Achievo ADP ARAMARK Auriga Ceridian CB Richard Ellis Beyondsoft (Beijing) CGI Group Colliers International ChinaSoft International Concentrix Cushman & Wakefield Ci&T CSC DataPipe Cybage Software Diebold EMCOR Group DataArt EDS, an HP Company FM Facility Maintenance Exigen Services EXL Service ISS GlobalLogic Firstsource Solutions IST Management Services hiSoft Technology International Genpact Johnson Controls Dalian Hi-Think Computer Technology HCL Technologies Jones Lang LaSalle IBA Group Infosys Technologies Newmark Knight Frank Insigma Intelenet Global Services Océ Business Services Lionbridge Jones Lang LaSalle Pitney Bowes MindTree Lionbridge SNC-Lavalin ProFac Neusoft NIIT Technologies Sodexo QuEST Global Sitel Synygy SaM Solutions Softtek TIVIT VanceInfo TeleTech Holdings Williams Lea Wipro Technologies Unisys Leaders – Customer Relationship Leaders – Industry-Specific Services Leaders – Information/Comm. Technology Services Aditya Birla Minacs Achievo Accenture Aegis Amdocs ACS Amdocs ChinaSoft International Amdocs Capgemini Collabera Capgemini Concentrix Comprehensive Health Services CGI Group Convergys Cybage Software CPM Braxis CSC e4e CSC Diebold EMCOR Group EDS, an HP Company Donlen EXL Service IBM EDS, an HP Company Headstrong Infosys Technologies Firstsource Solutions Intelenet Global Services Inspur HCL Technologies Johnson Controls L&T Infotech IBM KPIT Cummins Infosystems Mastek Intelenet Global Services L&T Infotech NCR NCO Group Neusoft NIIT Technologies Quatrro BPO Solutions Quatrro BPO Solutions Softtek Sitel Syntel Tata Consultancy Services SPi Tata Consultancy Services Tech Mahindra TeleTech Holdings WNS Global Services Unisys WNS Global Services Zensar Technologies Wipro Technologies

The 2009 Global Outsourcing 100 Page B- The 2009 Global Outsourcing 100 Sub-Lists By Region Served – Best 5 Companies in Eastern Europe Companies in Mexico Companies in Russia ABB Advanced Technology Services Auriga Clairvolex Knowledge Processes API Outsourcing Luxoft EPAM Systems Donlen Reksoft IBA Group Neoris SaM Solutions Softtek Leaders in South America Leaders in Middle East Rising Stars in India CPM Braxis Adea EBS Worldwide Diebold Comprehensive Health Services InterGlobe Technologies Softtek L&T Infotech Knoah Solutions TCI SNC-Lavalin ProFac Microland TIVIT Zensar Technologies Proteans

By Region Served – Best 10 Companies in Australia/New Leaders in China Leaders in Southeast Asia 24/7 CUSTOMER ACS Comprehensive Health Services Acxiom ChinaSoft International Concentrix Birlasoft Colliers International Convergys Bleum Concentrix HTMT Global Solutions Innodata Isogen hiSoft Technology International Indecomm Global Services M&Y Data Solutions Dalian Hi-Think Computer Technology Mastek NCO Group Insigma NCS NCS Inspur Persistent Systems TeleTech Holdings NCS Tech Mahindra TELUS International Neusoft VADS Rising Stars in Southeast Asia Rising Stars in Canada Rising Stars in China BT Frontline API Outsourcing Beyondsoft (Beijing) CIeNET International Blue Ocean Contact Centers BT Frontline Efficient E-Solutions Berhad Ci&T China Data Group Emerio Corbus China Talent Group Knoah Solutions ePerformax Contact Centers CompuPacific International Kompakar LawScribe Freeborders Nair & Co. MERA Networks M&Y Data Solutions oDesk Mindcrest SoftPark Consultancy & Service Symphony House Berhad Objectiva Software Solutions The Symbio Group Synygy Xceed Wistron ITS

The 2009 Global Outsourcing 100 Page B-10 The 2009 Global Outsourcing 100 Sub-Lists By Region Served – Best 20 Companies in Japan Companies in Southeast Asia Leaders in India Leaders in US Achievo CIeNET International Aegis ACS Beyondsoft (Beijing) Comprehensive Health Services AppLabs ADP China Data Group Concentrix Collabera CB Richard Ellis ChinaSoft International Convergys Cushman & Wakefield Ceridian Dalian Hi-Think Computer Emerio Diebold Colliers International DLSP eTelecare Global Solutions e4e Convergys Genpact FM Facility Maintenance EXL Service CSC Headstrong HTMT Global Solutions Firstsource Solutions EDS, an HP Company hiSoft Technology International ICT Group GlobalLogic Genpact IBM Indecomm Global Services Hewitt Associates HCL Technologies Insigma Knoah Solutions HOV Services IBM Inspur Mastek HTMT Global Solutions Infosys Technologies KPIT Cummins Infosystems Nair & Co. Indecomm Global Services Jones Lang LaSalle Neusoft NCS Intelenet Global Services NCR Patni Computer Systems Persistent Systems Intelligroup Sitel QuEST Global Savvis Jones Lang LaSalle Sodexo SoftPark Consultancy & Service Symphony House Berhad Ocwen Solutions Tata Consultancy Services Symphony House Berhad Synygy vCustomer Unisys VanceInfo Tech Mahindra Vertex Williams Lea Wistron ITS VADS Wipro Technologies Wipro Technologies Leaders in Canada Leaders in UK Leaders in Western Europe Rising Stars in US Aditya Birla Minacs Accenture Accenture Auriga ADP Aegis ADP Beyondsoft (Beijing) Amdocs ARAMARK Capgemini Bleum ARAMARK Capgemini CB Richard Ellis CIeNET International CB Richard Ellis Ceridian CGI Group Corbus Ceridian CSC Colliers International Cyber City Teleservices CGI Group EDS, an HP Company Convergys DataArt Donlen HCL Technologies CSC DataPipe EMCOR Group Infosys Technologies EDS, an HP Company ePerformax Contact Centers ExcellerateHRO Intelenet Global Services Genpact Freeborders Grubb & Ellis ISS HCL Technologies Gila HOV Services Jones Lang LaSalle IBM InterGlobe Technologies iGATE Lionbridge Infosys Technologies Itransition NCO Group NCR ISS Knoah Solutions Océ Business Services Sitel NCR LawScribe Ocwen Solutions Sodexo Sitel Microland Outsource Partners International Tata Consultancy Services Sodexo Mindcrest SEI Tech Mahindra Tata Consultancy Services Synygy SNC-Lavalin ProFac Unisys Unisys The Symbio Group Sutherland Global Services Williams Lea Wipro Technologies Vengroff, Williams and Associates Rising Stars in Western Europe Rising Stars in UK Auriga Itransition BPOVIA Intetics Bleum MERA Networks CompuPacific International Itransition CIeNET International Nair & Co. Corbus LawScribe Cross-Tab Objectiva Software Solutions Cross-Tab M&Y Data Solutions DataArt Reksoft Cyber City Teleservices Microland eClerx Services SaM Solutions DataArt Mindcrest Emerio Synygy DataPipe Nair & Co. Grupo ASSA The Symbio Group EBS Worldwide Proteans InterGlobe Technologies Vengroff, Williams and Associates eClerx Services TEAM International Services Intetics Xceed EmPower Research Vengroff, Williams and Associates

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The 2009 Global Outsourcing 100 Honors and Highlights

Multi-Year Winners These companies have appeared on the Global Outsourcing 100 list each year since its inception: Accenture, Amdocs, ARAMARK, Bleum, Capgemini, Ceridian, CGI Group, Colliers International, Cushman & Wakefield, Donlen, EDS, EMCOR Group, Genpact, HCL Technologies, Headstrong, HOV Services, IBM, Johnson Controls, Mastek, NCS, Outsource Partners International, Patni Computer Systems, Sitel, Sodexo, SPi, Tech Mahindra, Unisys, Wipro Technologies and WNS Global Services.

New Winners in 2009 Welcome to The Global Outsourcing 100: Aegis, AppLabs, China Data Group, ChinaSoft International, CIeNET International, Concentrix, Corbus, CPA Global, CPM Braxis, EPAM Systems, ePerformax Contact Centers, Grubb & Ellis, Grupo ASSA, Grupo Prominente, iGATE, Intelenet Global Services, InterGlobe Technologies, Itransition, Jones Lang LaSalle, Knoah Solutions, L&T Infotech, Lionbridge, M&Y Data Solutions, Microland, Nair & Co., NCO Group, Newmark Knight Frank, NIIT Technologies, Quatrro BPO Solutions, Reksoft, SaM Solutions, SEI, Softtek, Synygy, TeleTech Holdings, The Symbio Group, TIVIT, VanceInfo and Williams Lea.

Rising Star to Leader Grads These companies, once judged as Rising Stars experienced substantial GROWTH in 2008 and were judged as LEADERS in 2009: Achievo, ChinaSoft International, Cybage Software, Datrose, Innodata Isogen, Quatrro BPO Solutions, QuEST Global and vCustomer.

Top 10 List “Climbers” These companies improved the most in rank: ADP, CB Richard Ellis, Ceridian, Convergys, Diebold, Emerio, Firstsource Solutions, Hewitt Associates, ISS and NCR.

Rising Stars Biggest Public Companies eClerx Services, Efficient E-Solutions Berhad and Objectiva Software Solutions.

Companies with the Most Employees or Presence in the Middle East or Africa Adea, Comprehensive Health Services, L&T Infotech, Xceed and Zensar Technologies.

Companies with the Most Employees in China Achievo, China Data Group, ChinaSoft International, hiSoft Technology International, Dalian Hi-Think Computer Technology, Insigma, Inspur, Neusoft, Strategic Systems Solutions and VanceInfo.

Companies with the Most Employees in Southeast Asia Concentrix, eTelecare Global Solutions, ICT Group, Innodata Isogen, NCS, SPi, TeleTech Holdings, TELUS International, VADS and Virtusa.

The 2009 Global Outsourcing 100 Page B-12 Phone: +1.845.452.0600 Fax: +1.845.452.6988 www.outsourcingprofessional.org [email protected]