Digital Wellbeing & Safeguarding SUPPORT PACK

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Causeway Coast and Glens Policing and Community Safety The Northern Trust provides a comprehensive range of health and Partnership (PCSP) aims to make our community safer for all. We social care services to a population of almost 436,000 people do this by focusing on the policing and community safety issues that across a geographical area of 1,733 square miles spanning four matter most across the Causeway Coast and Glens. new council areas ( and Newtownabbey District, Causeway We: Consult and Engage with the local community on the issues Coast and Glens District, District and Mid of concern in relation to policing and community safety. The Policing Ulster District). The Trust delivers services from over 150 facilities Committee has a distinct responsibility to provide views to the including two major general hospital sites, a mental health hospital, relevant District Commander and the Policing Board on policing local community hospitals, health centres, social services, and a matters; significant network of community services as well as provision of Identify and Prioritise the particular issues of concern and care in the home. This includes care to people who live on Rathlin, prepare plans on how these can be tackled; the only inhabited island in . The Trust works in Monitor – a Policing Committee comprising the political and partnership with a range of other statutory, voluntary and community independent members will monitor the performance of the police partners to provide the best health and social care to the population and work to gain the co-operation of the public with the police in it serves. preventing crime; www.northerntrust.hscni.net/ Deliver a reduction in crime and enhance community safety in our district, directly through our own interventions, through the work of our delivery groups or through support for the work of others. www.causewaycoastandglens.gov.uk/live/policing-and- community-safety-partnership

EA is responsible for ensuring that efficient and effective primary and secondary education services are available to meet the needs of children and young people, and support for the provision of efficient The National Society for the Prevention of Cruelty to Children and effective youth services. (NSPCC) is the UK’s leading charity specialising in child protection and the prevention of cruelty to children. Over 135 years old. EA Chairperson,

The NSPCC aims to end cruelty to children by seeking to influence “We are proud of the immense digital talent which is being legislation, policy, practice, attitudes and behaviours for the developed in our schools, and we strive to help pupils, young benefit of children and young people. This is achieved through a people and staff by providing information, advice and educational combination of service provision, lobbying, campaigning and public resources about online safety, raising awareness of changing education. trends, encouraging creativity, highlighting digital resilience and managing school system security.” Our services include the NSPCC Helpline, for adults worried about a child, and ChildLine, the UK’s free, confidential helpline “We remain committed to supporting our schools to be innovative for children and young people as well as Childrens Services and a and most importantly, promote the safe use of digital technology.” range of other services.

The Western Digital Safeguarding Steering Group is made up of voluntary and statutory agencies in the Western Trust area of Northern Ireland. We are committed to delivering evidence-informed training and resources to make the Internet a safer place for all. For the Police Service of Northern Ireland, keeping people safe is We support the vision of the 5 Rights Foundation which believes what we do; Policing with the Community is how we do it. Policing children and young people should be supported to access digital with the Community is about understanding and responding to technologies creatively, knowledgeably and fearlessly. For more the human impact of policing. It is about creating real participation information visit between the police and the community - a partnership in which www.westerntrust.hscni.net/livewell/StayingSafeOnline.htm policing reflects and responds to the community’s needs and in ‘The Western Health and Social Care Trust provides health and which the community plays an active part in delivering a solution. social care services across the Council areas of Strabane and Derry City, Fermanagh and Omagh District and a portion of the The internet is a great way to learn, explore and connect with each Causeway Coast and Glens Borough Council area. The Western other. The digital age has developed at a rapid pace and presented Trust employs approximately 12,500 staff and spends £588 million wonderful opportunities for individuals, communities and businesses. annually in the delivery of health and social care services. Our aim However, it has also presented criminals with opportunities to exploit is: “to provide high quality patient and client –focused Health and vulnerabilities and it is vital that all of us are aware of the risks in Social Care services through well trained staff with high morale”. order to keep each other safe. The Trust provides services across 4,842 sq. km of landmass and delivers services from a number of hospitals, community based settings and in some cases directly in individuals’ homes’ www.westerntrust.hscni.net/ 2 Policing and Community Safety Partnerships (PCSPs) Causeway Coast and Glens Policing Committee works aim to make our community safer. with local police to develop the local policing plan. They are statutory bodies established under the Justice Act (Northern Ireland) 2011. The Policing Committee monitor PSNI Our other members are: There are 11 partnerships, one for each council area. The role of the Policing Committee is to carry out the Each PCSP has a Policing Committee to take forward with the wider PCSP taking forward community safety - to provide views to a relevant police commander and related functions. to the Policing Boardonany matter concerning the policing of the district; - to monitor performance of the police in carrying out the policing plan in the district, and; Causeway Coast and Glens PCSP aims to make our - to make arrangements for obtaining the cooperation community safer for all. We do this by focusing on the of the public with the police in preventing crime and policing and community safety issues that matter enhancing community safety in the district. most across the area.

Consult and Engage with the local community on the issues of concern in relation to policing and community safety. The Policing Committee has a Causeway Coast and Glens PCSP works with the distinct responsibility to provide views to the relevant community to identify issues of concern in the local District Commander and the Policing Board on area, and potential solutions, and delivers a plan to policing matters; address these concerns. The focus of the plan is on delivering practical solutions. Identify and Prioritise the particular issues of concern and prepare plans on how these can be We also work in partnership with those organisations tackled; that have a contribution to make to enhancing community safety in our area. Monitor - a Policing Committee comprising the political and independent members will monitor the performance of the police and work to gain the co-operation of the public with the police in preventing crime; Community involvement is vitally important if we are to Deliver a reduction in crime and enhance really deliver a safer society for everyone. Causeway community safety in our district, directly through our Coast and Glens PCSP would be keen to hear your views. own interventions, through the work of our delivery We consult, on an ongoing basis, with those living and groups or through support for the work of others. - crime - anti-social behaviour Causeway Coast and Glens PCSP, - local policing

7 Connell Street, Limavady, BT49 0HA Tel: 028 7776 0304 Email: [email protected] Our partnership plan is available to view at: www.causewaycoastandglens.gov.uk Coleraine: Cloonavin, 66 Portstewart Road, BT52 1EY Tel: 028 7034 7031 : Riada House, 14 Charles Street, BT53 6DZ Tel: 028 2766 0254 Ballycastle: Sheskburn House, 7 Mary Street, BT54 6QH Tel: 028 2076 2225

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Parents have been talking to their children NSPCC’s Net Aware online tool can also help for generations about keeping safe in their you keep up to date with the latest apps and communities, but when it comes to online games, and the O2 and NSPCC’s Parents vs safety discussions we know they aren’t as Kids quiz can be a fun way to test your online confident. Our NSPCC research has shown knowledge together. This, along with managing that for one fifth of parents, their biggest the technology your family use with parental worry about what their kids are doing online controls will mean that your you can lower is that they won’t talk to them if they see the online risks and ensure your children are something that worries and upsets them, yet seeing age-appropriate content online. only one in four parents surveyed have regular conversations with their children about it. It’s also important to keep an eye on their online behaviour; if they become withdrawn, It can be difficult as a parent to know where upset or are reluctant to talk about what they to start with online safety. Our children are are doing or who they are talking to, use that growing up ‘digital natives’, often knowing as an opportunity to have an additional chat. more about the online world they are engaging Reassure them that you won’t be angry about in than we do. At the NSPCC, we are trying to what they tell you, but that it is very important make things as easy as possible, using basic to keep them safe and happy online. Most languages and principles, so parents can importantly, keep coming back to your TEAM start these conversations early and continue talks and family rules as the months and years them as their children grow and evolve in their go on. As you learn more about online safety, knowledge online. share your knowledge with your kids and other Children now view online life the same as ‘real’ adults in the family. These conversations don’t life – so take an interest in what they are doing need to be a one off, and keeping them going and why they are enjoying it. Explore what will ensure your children feel comfortable your child is doing online together, and talk to with talking to you about their online world, them about examples of inappropriate content hopefully keeping them safe for years to come. online, for example, violent or sexual content, or anything which promotes risky behaviours. Net Aware is available at nspcc.org.uk/ The key is to keep the conversations short, netaware. Parents can access free online frequent and informal. Doing this will mean that safety advice at 02 shops across Northern it is much more likely your children will come to Ireland, from a specially trained advisor known you if they see something they shouldn’t. as a 02 Guru. During the pre-booked session, the NSPCC-trained 02 Guru can explain how Agreeing to family rules and boundaries to set up parental controls on phones, tablets together can ensure your children feel part and PCs as well as how to make devices safer of the process. Talk to them about what sites for a child to use. Appointments for O2 Gurus they think are appropriate for their age and can be booked in advance on guru.force.com/ go from there. Also, be prepared for them O2DeskStoreLocator. For more guidance from to mention sites that they have heard of or NSPCC on online safety visit www.nspcc. their friends are on that you don’t believe are org.uk/onlinesafety and for advice and appropriate for their age. Be open with them support for children visit www.childline.org. so you can agree why, as their parent, you uk/info-advice/bullying-abuse-safety/ are making that choice for your family. The online-mobile-safety/

4 Tips to Stay Safe Online:

You have the right to stay safe! Tell a safe adult or Childline if: - someone is mean to you online - someone sends you a message that makes you feel uncomfortable - you see something online that upsets you

Online friends belong online! Never meet up with anybody you’ve met online. People aren’t always who they say they are.

Keep your accounts secure! Create passwords that are hard for other people to guess - try using number or symbols like &, *, !. Don’t share your passwords with anyone.

Think before you post! Anything you post online or any messages you send can be shared with other people. They may also stay online forever. Think before you post – is this something you’re happy for everyone to know?

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Keep personal details private! Never share anything online that means someone can find out who you are in the real world.

This means don’t share: - your full name - your address - the name of the school you go to - your phone number - your location - so where you are or places you are going to - photos and videos that contain personal details, like: • the street where you live • your school, or your school uniform, or your school badge

Ask a safe adult to help you make your online accounts as private as possible, so only your friends can see what you share. They can also check your settings to make sure that the website or app you’re using isn’t recording your location or sharing that with anyone else.

Remember: If you are at all worried about anything that’s happened you can always talk to a safe adult or to Childline. You never have to go through anything alone.

Call Childline free on 0800 1111 www.childline.org.uk/kids

6 Be active Give

Connect

Keep learning

Take notice

www.mindingyourhead.info

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Most of us know when we are mentally and physically well, but sometimes we need a little extra support to keep well. There are five simple steps to help maintain and improve your wellbeing. Try to build these into your daily life – think of them as your ‘five a day’ for wellbeing. Connect Connect with the people around you: family, friends, colleagues and neighbours at home, work, school or in your local community. Think of these relationships as the cornerstones of your life and spend time developing them. Building these connections will support and enrich you every day.

Be active Go for a walk or run, cycle, play a game, garden or dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.

Take notice Stop, pause, or take a moment to look around you. What can you see, feel, smell or even taste? Look for beautiful, new, unusual or extraordinary things in your everyday life and think about how that makes you feel.

Keep learning Don’t be afraid to try something new, rediscover an old hobby or sign up for a course. Take on a different responsibility, fix a bike, learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy. Learning new things will make you more confident, as well as being fun to do.

Give Do something nice for a friend or stranger, thank someone, smile, volunteer your time or consider joining a community group. Look out as well as in. Seeing yourself and your happiness linked to the wider community can be incredibly rewarding and will create connections with the people around you.

Adapted from work by the New Economics Foundation commissioned by the Foresight Project on Mental Capital and Wellbeing (www.neweconomics.org).

Artwork designed in association with Strategic Partnership. 0 1 / 20

Public Health Agency, 12-22 Linenhall Street, Belfast BT2 8BS. Tel: 0300 555 0114 (local rate).

8 What is ‘Sharenting’? Sharenting is when parents share information or photos about their children online e.g. Facebook, Instagram, Blogging etc. Parents have always enjoyed sharing photos and stories about their children, but the online audience can be huge and include people who aren’t really ‘friends’. Information can also stay online for a very long time. INEQE found that the average 38 year-old Facebook user has 338 ‘friends’ and could have 114,000 people looking at their stuff if their settings are ‘friends of friends’! Do you know who can see your children’s photos?

Do check your privacy settings and ensure Do take particular care when sharing about acceptable to share online. NSPCC have you carefully choose who sees your children who are ill, in hospital or disabled. Family Online Agreements you can use. precious memories. Think about what and They are children first, not just ‘patients’ or Do take care with what you post online how you share and sometimes exercise ‘disabled’. They have the right to privacy and remember that your child may one restraint about what you share. and to choose who knows about their day see what you have written or shared health or medical about them. This is kind of like virtual Do think about the future. Do you want condition. If you are trying to raise funds ‘eavesdropping’ and if you are expressing your child, their future employer, partner or or awareness, consider using Avatars or frustration about being a parent (and yes school mates to see that photo or read that sharing anonymously. post? it can be tough!) just think about how that Do remember children learn from you might be interpreted by your child or other Do consider whether you would like that about what’s okay to share online. If they people. information, photo or video to be shared see that anything goes, that won’t help with Do encourage a culture of consent. If you about you. If the roles were reversed, would their own boundaries about sharing as they expect people to ask for your permission to that be ok? grow up. be in their photos, do the same with your Do encourage a culture of mutual respect Do discuss and agree online family privacy own children. Give your children the right to or ‘Netiquette’ about online behaviour and rules the same way you talk about other say no, the same way you can distance or sharing. This teaches your children good privacy rules such as bathroom or bedroom ‘untag’ yourself from other people’s photos. lessons about respect and kindness! privacy or helping with getting dressed. Even very small children should be taught It’s important to talk about what is or is not about consent and that they have choices about what happens to them. www.nspcc.org.uk/preventing-abuse/keeping-children-safe/share-aware/

Don’t share anything that could place your Don’t share anything embarrassing or private Don’t use social media as a way to child at risk such as their location, school such as sitting on the potty or toilet or being discipline or shame your child when you uniform, date of birth, etc. Although these naked/semi-naked regardless of age! have run out of ideas or are frustrated. risks are probably low, information can be Taking ‘selfies’ of their messy bedroom or easily ‘stolen’ by strangers or predators Don’t share photos or videos of your children encouraging your friends to support you by online. Even innocent and cute photos have in any state of distress e.g. tantrums, being commenting or liking your posts may cause been found on paedophile sharing sites. upset or afraid or anything that could breach more problems than it solves and may trust between you and your child e.g. private affect trust. information that only parents would know. Parenting NI have support online parentingni.org or 080 8801 0722

Why do people ‘sharent’ and what’s good about it? What are the risks? To connect with others such as friends & family to share children’s Social Media is only free* in money terms. We ‘pay’ with our information which achievements, celebrations or milestones. Parents also sharent to get creates digital ‘footprints’. This information is used by companies or data brokers support when feeling isolated or needing help at any time of the day or and one day might affect your child in ways not yet known or understood. Some night! It’s convenient, instant and free* and connects lots of people all at photos or stories are not respectful of children’s privacy or dignity, especially when the same time and can be a great way to keep memories digitally. There parents are frustrated and share content that could shame, embarrass or upset a are also loads of different communities online that can help parents child. People may also take your photos for other reasons without your knowledge immediately, without leaving your house! Technology can be fantastic! or consent. Some children could be bullied because of what their parents share.

Help and Advice Cerebra Guide for Parents with children who have Autism or Learning Disabilities: 02/NSPCC Helpline 0808 800 5002 ‘Techy’ info and online safety advice http://w3.cerebra.org.uk/help-and-information/guides-for-parents/ parentzone.org.uk Making the Internet Work for Families! learning-disabilities-autism-and-internet-safety-a-parents-guide/ www.thinkuknow.co.uk/parents Parenting for a Digital Future • Research & Blogs on Sharenting www.net-aware.org.uk http://blogs.lse.ac.uk/parenting4digitalfuture/tag/sharenting/ www.internetmatters.org INEQE Video- Sharenting www.saferinternet.org.uk https://www.youtube.com/watch?v=zTK-mQxHf-Y&feature=youtu.be www.childnet.com https://h2bsafetycentre.com/ 9 Digital Wellbeing & Safeguarding SUPPORT PACK

Directory of services to help Extern Mental health including eating 028 2565 4012 Helping someone who is thinking about suicide improve mental health and distress and anxiety support Step 2 service: therapeutic work for individuals 18+ 1 – Approach the person and ask emotional wellbeing who are misusing drugs and alcohol, and a support Show you care, ask if they are thinking about suicide. Action Mental Health New Horizons service for their family members. 2 – Listen, give support Northern area 2020 028 9442 8081 Low threshold: harm reduction services for people who are chaotically misusing substances. Let them explain their feelings. Tell them you have to Support, training and employment opportunities for take any threats seriously. people coping with mental illness. [email protected] 3 – Get help Aware Al-Anon Tell them you will support them to find help. Get professional 12/19 • Belfast 028 9035 7820 028 9068 2368 help straight away. Call 999 in a crisis. Remove potential means of suicide and don’t leave them alone. • Derry 028 7126 0602 To help and support families and friends of problem NI charity providing support and information for those drinkers. affected by depression. Alcoholics Anonymous www.aware-ni.org Bereavement Urgent help and support 028 9035 1222 Emergency services Support Mail Service: [email protected] Cruse Bereavement Care Carlisle House (residential services) • Cruse Northern Area 028 2766 6686 999 or 112 Beat eating disorders 028 9032 8308 • Cruse helpline 0808 808 1677 Police, ambulance service, fire and rescue service, • Adult helpline 0808 801 0677 (freephone) coastguard. Substance misuse treatment centre. Cruse offers information, support and advice to anyone • Studentline 0808 801 0811 (freephone) affected by death. 077 1123 3802 www.carlislehouse.org • Youthline 0808 801 0711 (freephone) www.cruse.org.uk Community Rescue Service. www.beateatingdisorders.org.uk Addiction NI Young people: www.hopeagain.org.uk GP out of hours services, Dalriada 028 9066 4434 Inspire Urgent care 028 2566 3500 Drug and alcohol intervention and support services Barnardo’s child bereavement service for adults and family members - specific support 028 9032 8474 Advice line 028 9066 8333 Lifeline available for offenders and those aged 55+. 0808 808 8000 Local support, including housing schemes, home support, www.addictionni.com www.barnardos.org.uk advocacy services, information services and education. Deaf and hard of hearing – Textphone users can Gamblers Anonymous Barnardo’s Northern Area children and young call Lifeline on 18001 0808 808 8000 www.inspirewellbeing.org 028 9024 9185 people bereaved by suicide support project 24 hour support for those in distress or despair. MindWise www.belfastga.co.uk Northern Area number 077 9614 8549 Samaritans helpline 028 9446 0873 Northlands Centre, Derry Child Death helpline Freephone 116 123 Currently offers a wide range of support services from locations throughout Northern Ireland. 028 7131 3232 Freephone 0800 282 986 Listening ear to those in distress. www.mindwisenv.org Websites for further information Free for mobiles 0808 800 6019 Social services out of hours arrangements www.stopsmokingni.info Miscarriage Association 028 9504 9999 NHSCT eating disorder service www.drugsandalcoholni.info 028 9441 3307 019 2420 0799 Action on Hearing Loss www.talktofrank.com This service also has a voluntary support group called [email protected] 0808 808 0123 Stamp ED. Both services are available 9am – 5pm www.miscarriageassociation.org.uk Textphone 0808 808 9000 Monday to Friday. NI Stillbirth and Neonatal Death Society Support for deaf people. PRAXIS Care Abuse (SANDS) 028 9023 4555 24 Hour Domestic & Sexual Abuse Helpline 077 4099 3450 Praxis provides care to adults and children with learning 0808 802 1414 www.sandsni.org GP referral only services disabilities, mental health issues and dementia. Open to anyone affected by domestic or sexual NHSCT bereaved by suicide service Access to these services is through consultation with a abuse. GP who can make a referral if it is felt to be appropriate SANELINE 028 9441 3544 [email protected] and with your permission (in some instances a social 0300 304 7000 worker, mental health practitioner or other professional www.dsahelpline.org such as a teacher or health visitor can make a referral): For anyone coping with mental illness. Helpline from 6pm – 11pm. National Association for People Abused in Sexual health Self-Harm Intervention Programme (SHIP) Threshold (supported housing) Childhood (NAPAC) Community based psychological intervention and 028 9087 1313 0808 801 0331 Positive Life support service for people who self-harm. NHSCT and www.napac.org.uk 028 9024 9268 GP referral only service. Offers residential therapeutic communities and other services to people in Northern Ireland. Confidential helpline 0800 137 437 Service provided by Zest: www.zestni.org Nexus NI www.threshold-services.co.uk Providing support services, advice and signposting to • Northern and Western area 028 7126 0566 Community addiction service people living with and affected by HIV. HSC information on mental health • Belfast, South Eastern and www.positivelifeni.com provides assessment and treatment for people aged conditions, treatments and medications Southern 028 9032 6803 18 years or over who are experiencing problems with Common Youth alcohol, drugs and other substances. www.choiceandmedication.org/hscni Advice and confidential support and counselling for those who have been sexually abused. • Coleraine 028 7034 2178 Community mental health teams (CMHTs) For information on more services The Rowan - Regional Sexual Assault • Belfast 028 9032 8866 are multi-professional teams that provide assessment, and support: treatment and support services to people experiencing Referral Centre Free confidential advice on sex and contraception for www.mindingyourhead.info young people aged under 25 years. mental health problems. There are teams working 24 hour freephone helpline 0800 389 4424 in each council area within the Northern Health and www.familysupportni.gov.uk [email protected] Social Care Trust. In emergency situations, a crisis Support and services for anyone who has been www.llttf.com (Living Life to the Full) response service will link with out of hours GPs or the sexually abused, assaulted or raped. www.commonyouth.com emergency department (ED). www.therowan.net Informing Choices NI (formerly fpaNI) Community outreach PSNI non-emergency reporting number 0345 122 8687 provides a service for people with severe and enduring Alcohol, drugs, smoking and 24/7 service 101 Confidential information, advice and support on mental health problems who require intensive support aspects of sexual health and family planning. in the community. gambling Victim Support NI www.informingchoicesni.org 028 9024 3133 The Child and Adolescent Mental Health Addiction services (Adult) Genito Urinary Medicine (GUM) Clinics Service (CAMHS) Emotional support for victims of crime. 028 2531 7160 • Causeway Hospital 028 7034 6028 provides specialist multi-professional support in the www.victimsupportni.com • For advice and support for alcohol and non-injecting community for children and young people aged up to • Royal Victoria Hospital 028 9615 2111 17 years experiencing mental health problems. drug use. Women’s Aid Federation NI Belfast (appointment line 8.15-11.15am) 028 2531 7162 Helpline 0808 802 1414 (24/7 service) www.sexualhealthni.info The dementia service • For advice and support for injecting drug use. • Causeway Coast and Glens 028 7035 6573 provides assessment, support and treatment for people Relationship Resource Centre, Carrickfergus in a range of settings who have dementia. The service Youth Engagement Service (YES) • Antrim, Ballymena, Carrickfergus, 028 9332 9997 also links with a number of voluntary and community and Newtownabbey 028 2563 2136 028 2568 9356 Offers support and education with family life, sexual organisations that provide support and respite in the • Mid Ulster 028 8676 9300 community for the patient and their carers. Offering a youth friendly, holistic health and wellbeing health and crisis pregnancy. Our services include: service where young people, aged 11-25, have Support and advice for women who have suffered or sexual health information appointments; online Hospital services opportunities to socialise and to get advice and support are suffering from domestic abuse. and telephone support; educational lessons and on a range of issues. Run by Start360. www.womensaidni.org programmes; specialised children’s counselling; young Inpatient and outpatient treatment is provided for those people’s counselling; adult counselling. who have severe mental health problems requiring intensive treatment that cannot be provided in the Carrickfergus Youth Engagement Service (YES) The Men’s Advisory Project (MAP) www.therelationshipresourcecentre.co.uk community setting. 028 9335 5890 028 9024 1929 or 028 7116 0001 Older people’s mental health teams Providing a youth friendly, holistic health and wellbeing Specialised support for any man who has been a service where young people, aged 11-25, have victim of domestic abuse. Sexual orientation and provide assessment, treatment and support services to opportunities to socialise and to get advice and support www.mapni.co.uk people experiencing mental health problems and who on a range of issues. Run by Carrickfergus YMCA. are over the age of 65 years. gender identity ASCERT/Start360 Rehabilitation programmes LGBT Switchboard 0800 2545 123 are linked to a range of mental health services, 0808 8000 390 Community based services for young people who are supporting people who are coping with, and recovering identified as having substance misuse difficulties. LGBT Northern Ireland from, mental health problems to develop personal, social and employment skills and opportunities. www.ascert.biz www.lgbtni.org Transgender NI www.transgenderni.org.uk 10 Cara-Friend Student support Benefits/financial advice 028 9089 0202 Housing/homelessness/ Citizens Advice Provides information and support to the lesbian, gay, Ulster University student support supported living bisexual and transsexual community. Main telephone number 028 9536 7000 • Antrim & Newtownabbey 028 9085 2271 www.cara-friend.org.uk Choose option for Coleraine, Jordanstown, • Causeway 028 7034 4817 Lighthouse Hostel (Ballymena) Magee or Belfast when prompted. 24/7 service 028 2564 7654 Cara-Friend LGBTQ+ Youth • Mid & East Antrim 028 9600 1333 24 hr counselling helpline 0800 028 5510 • Mid Ulster 028 8676 6126 A residential homeless facility for men aged 18–65 028 9089 0202 years, which provides full board and supported living. Provides a professional counselling service on all Free confidential, impartial advice; representation at HERE NI campuses. tribunals; debt counselling services. www.lighthousehostel.org 028 9024 9452 Further contact details at: MUST Hostel (Cookstown) www.ulster.ac.uk/wellbeing Step Change Support for lesbian and bisexual women in Northern Ireland. 0800 138 1111 028 8676 2065 www.hereni.org Free confidential debt advice. Hostel primarily for single homeless people with support needs (direct access service). The Rainbow Project www.stepchange.org www.musthostel.co.uk 028 9031 9030 Family and relationships Advice 4 Health Supporting health and wellbeing for the LGBT+ Northern Ireland Housing Executive (NIHE) ACCORD • Newtownabbey, Carrickfergus, community and their families. Co-cultural counselling Larne 028 9086 7100 0344 892 0900 for individuals and couples; health and wellbeing 028 9023 3002 sessions; befriending support; personal development Marriage counselling. • Coleraine, Ballymoney, Moyle 028 7034 4817 After hours 028 9504 9999 (regional); sexual health testing and support/advice; www.accord-ni.co.uk • Antrim & Newtownabbey 028 9590 6505 www.nihe.gov.uk regional LGBT peer and support groups; advocacy support; OUT North West (youth support in North Autism NI • Cookstown, Magherafelt 028 8676 6126 Simon Community West); relationships and sex education for young Advice 4 Health takes client referrals from health 028 9040 1729 Central access point and emergency people; same sex family support; family support. professionals and through health based outreach accommodation 24/7 helpline 0800 171 2222 sessions. [email protected] The Children’s Centre Provides accommodation and support to people who www.rainbow-project.org 028 7032 5456 are currently homeless or at risk of homelessness. SAIL Providing support for families, enhancing parenting Triangle Housing Association Limited skills and promoting the emotional wellbeing of all 028 9532 0023 individuals referred to the centre. Trauma 028 2766 6880 A support group for families of gender variant or Vineyard Compassion transgender individuals of any age. Contact a Family Northern Ireland The Family Trauma Centre 028 9504 2828 028 7022 0005 www.sailni.com Main number 028 9262 7552 Freephone helpline 0808 808 3555 Coleraine-based practical and emotional support at Victim Support points of need (including foodbank support, social Signposting and help with disabilities. In the NHSCT 028 9024 3133 supermarket, Job Club, debt management, clothing bank area, family workers offer parents one-to-one help and and supported living). support through times of need. Emotional support for victims of crime. Children/youth support www.vineyardcompassion.co.uk www.cafamily.org.uk www.victimsupportni.com Barnardo’s [email protected] Family Ties Project WAVE Trauma Centre 028 9067 2366 028 9031 9030 028 2766 9900 Main Northern Ireland contact number. Provides practical advice, guidance, advocacy Befriending and counselling for people who are victims www.barnardos.org.uk support, counselling and befriending to parents, of violence or bereaved due to the Troubles. Cultural/ethnic Barnardo’s child bereavement service guardians and family members of lesbian, gay, www.wavetraumacentre.org.uk/ bisexual and transgender people. Bryson Intercultural/Migrant Help Advice line 028 9066 8333 028 9031 5744 (9.30am-12.30pm Mon-Fri) www.familytiesproject.org.uk Home-Start Antrim Support for black and minority ethnic (BME) Barnardo’s Northern Area children and Carers communities and individuals. young people bereaved by suicide support 028 9442 8090 www.brysonintercultural.org project One-to-one family support for parents with at least Carers NI one child under 5 years old. Migrant Centre NI 077 9614 8549 028 9043 9843 Immigration advice Benefits and carers’ rights. Childline Parenting NI (EU settlement scheme) 028 7141 4848 0808 801 0722 Helpline (24/7 service) 0800 1111 Cause [email protected] Offers services to support parents and carers including www.childline.org.uk 028 9065 0650 Hate crime support a freephone helpline, face-to-face support, counselling, CLIC parenting programmes and the opportunity to have Helpline 0800 103 2833 [email protected] a say on the issues affecting parents and carers. A local charity providing peer-led emotional and www.migrantcentreni.org 028 9072 5780 0300 330 0803 Appointment services based throughout Northern practical support to carers and families of people with Support for children suffering from cancer and leukaemia, Ireland, including Ballymena, Coleraine and Magherafelt. mental illness. and signposting for parents or anyone else affected. www.parentingni.org www.cause.org.uk www.clicsargent.org.uk Parentline NI Headway Ballymena – The brain injury Older people FLARE (Facilitating Life and Resilience 0808 8020 400 association Age NI (Advice and Information) Education) 24/7 service 028 2565 1521 [email protected] 0808 808 7575 028 2563 0064 077 3997 9443 Dedicated to supporting people with a brain injury, as Relate Charity combining Age Concern NI and Help the well as their families and carers. 077 2071 7275 Aged in Northern Ireland. 028 9032 3454 www.headway.org.uk Support service for young people (11-25 years old) www.ageuk.org.uk/northern-ireland experiencing mental health issues or impacted by suicide, Services include relationship counselling for individuals and couples, and counselling for children delivered through youth work practice and interventions. Good Morning Projects and young people. [email protected] • Antrim 028 9446 4619 [email protected] Rural support • Ballycastle 028 2076 8309 Gateway www.relateni.org • Ballymena 028 2564 0720 0300 123 4333 (Mon-Fri 9am-5pm) Rural Support Helpline St Vincent de Paul • Carrickfergus 028 9332 6000 The NHSCT children’s social work service is a first 0800 138 1678 028 9035 1561 point of contact for anyone concerned about the www.ruralsupport.org.uk • Causeway 028 7055 8005 welfare of a child or young person. Offers direct, confidential assistance based on the • Larne 028 2827 3362 need of the indivdual or family. Outside office hours, you can contact the Regional • Mid-Ulster 028 7963 2170 Emergency Social Work Service. www.svp-ni.co.uk • Newtownabbey 028 9086 7686 028 9504 9999 Sure Start Other health-related support The primary aim is to support members of the Lifeline • Coleraine 028 7032 1032 MS Helpline community by means of regular, friendly, telephone conversations – making time for people, listening 0808 808 8000 • Dalriada (including Bushmills 0808 800 8000 effectively and becoming a ‘friend on the phone’. and Ballycastle) 028 2073 0444 Deaf and hard of hearing – Textphone users www.mssociety.org.uk [email protected] can call Lifeline on 18001 0808 808 8000 • ABBEY (Newtownabbey) 028 9086 0938 24 hour support for those in distress or despair. • Ballymena 028 2564 3555 Macmillan Cancer Helpline 0808 808 0000 NSPCC • G-old (including Cookstown, Ardboe, Dunamore and Pomeroy) 028 8676 9994 www.macmillan.org.uk 0808 800 5000 • Horizon (Carrickfergus) 028 9335 9734 Child protection 24/7 helpline – emotional, physical or • Larne 028 2827 6044 sexual abuse or neglect. Disclaimer: Range of services for young children aged 0–4 Voice of Young People in Care (VOYPIC) The information in this directory is believed to years and their families, aimed at improving health, be correct at time of going to print. Where any • Ballymena branch 028 2563 2641 children’s social and emotional development, and their ability to learn. specific organisation or service is mentioned Enabling children and young people with experience of by name or otherwise this does not necessarily care to make life changes. constitute or imply any endorsement or www.voypic.org recommendation by PHA of that organisation or service.

Public Health Agency, 12–22 Linenhall Street, Belfast BT2 8BS. Tel: 0300 555 0114 (local rate). www.publichealth.hscni.net Northern area

This information resource was developed through the Public Health Agency’s Northern Area Suicide Prevention Action Plan. The resource will be updated as required. For further information, contact the Public Health Agency Northern Area Health and Social Wellbeing Improvement Team on: 028 9536 2913. 11 11 Digital Wellbeing & Safeguarding SUPPORT PACK

Directory of services to help Mental health including eating Foyle Haven 028 7136 5259 Helping someone who is thinking about suicide improve mental health and disorders and anxiety support A safe space where street drinkers can access practical assistance and support. 1 – Approach the person and ask emotional wellbeing AWARE www.depaulireland.org/our-services/on-the-map/northern- Show you care, ask if they are thinking about suicide. Londonderry office 028 7126 0602 ireland/foyle-haven 2 – Listen, give support Western area 2019 NI charity providing support and information for those affected SOLACE Let them explain their feelings. Tell them you have to by depression. 028 6862 8741 take any threats seriously. www.aware-ni.org Reducing the harm caused by the misuse of alcohol. Cunamh 3 – Get help Tell them you will support them to find help. Get professional DIVERT Project 12/18 028 7128 8868 028 7126 9327 help straight away. Call 999 in a crisis. Remove potential Community-led mental health project. means of suicide and don’t leave them alone. Provides support and information to children, young people www.cunamh.org and parents on alcohol and substance misuse. Urgent help and support Derry Well Woman Breakthru Miscarriage Association helpline 028 7136 0777 028 8775 3228 019 2420 0799 Emergency services www.derrywellwoman.org www.breakthru.co.uk [email protected] 999 or 112 Praxis Care HURT (Have Your Tomorrows) www.miscarriageassociation.org.uk Police, ambulance service, fire and rescue service, coastguard. Londonderry 028 7130 8020 028 7136 9696 NI Stillbirth and Neonatal Death Society (SANDS) GP out of hours services Lisnaskea 028 6772 2778 Offering support on issues around alcohol and drug addiction. 077 4099 3450 028 7186 5195 Belfast 028 9023 4555 Aisling Centre www.sandsni.org Foyle Search and Rescue Provides services for adults and children with a learning 028 6632 5811 028 7131 3800 disability, mental ill health or acquired brain injury, and for older The Compassionate Friends people, including people with dementia. Support group for people who live with, or have lived with, a Preservation of life in and around the River Foyle. 028 8778 8016 www.praxiscare.org.uk loved one’s addiction. www.foylesearchandrescue.com www.tcf.org.uk Eating Disorders Association helpline www.theaislingcentre.com Samaritans helpline North West Counselling 028 9023 5959 Daisy West Freephone 116 123 028 7137 1162 028 7181 3587 www.eatingdisordersni.co.uk Listening ear to those in distress. Treatment, counselling and support services for young people www.northwestcounselling.co.uk Eating disorders service and families affected by substance misuse. WAVE Trauma Centre 028 7132 0165 CAMHS • Londonderry / Limavady / Strabane 028 7126 6655 GP referral only services Western Trust eating disorder therapists 028 7186 5238 028 6634 4246 028 8283 5990 • Omagh / Fermanagh 028 8225 2522 028 8225 2202 Youth treatment, counselling and support. Speak to your GP about accessing the following services. Offers care and support to anyone bereaved or traumatised through Men’s Action Network Websites for further information violence, irrespective of religious, cultural or political beliefs. The Child and Adolescent Mental Health www.wavetraumacentre.org.uk 028 7137 7777 www.want2stop.info Service (CAMHS) [email protected] www.drugsandalcoholni.info Provides specialist multi-professional support in the Provides a safe space for men to find support for life issues. [email protected] community for children and young people aged up to 17 years www.man-ni.org www.talktofrank.com experiencing mental health problems. Youthlife Relate 028 7137 7227 Community Mental Health Teams (CMHTs) 028 9032 3454 Helping children and young people who have experienced These are multi-professional teams that provide assessment, Relationship and family services. Victims of abuse bereavement and loss. treatment and support services to people experiencing www.youthlife.org mental health problems. There are teams working throughout www.relateni.org 24 Hour Domestic & Sexual Violence Helpline Suicide Liaison Officers / Bereaved the Western Health and Social Care Trust. In emergency CLEAR Project 0808 802 1414 situations, a crisis response service will link with out of hours by Suicide Support GPs or the emergency department (ED). 028 7138 3386 Text support to 07797 805 839 • Limavady / Londonderry / Strabane 028 7132 0138 www.clearproject.co.uk Open to all women and men affected by domestic or sexual Older People’s Mental Health Teams violence. 078 4156 9000 Provide assessment, treatment and support services to people Inspire Community Wellbeing Service [email protected] • Omagh / Fermanagh 028 6638 2112 experiencing mental health problems who are over the age of 028 7126 9677 078 2653 5199 65 years. PSNI Child Abuse and Rape Enquiry Unit www.inspirewellbeing.org 101 Bereaved by Suicide Support Group Community Addiction Teams (CATs) Mind Yourself & Foyle Advocates 028 7188 6181 Provide treatment and support for adults with drug and Cunamh 028 7126 3461 028 7126 3318 Koram Centre, Strabane. alcohol problems. 028 7128 8868 North West Bereaved By Suicide Group Psychosexual Service Inspire (formerly NIAMH) Community-led mental health project. 028 7131 3800 Provides treatment for sexual difficulties arising from a variety 028 9032 8474 PSNI non-emergency reporting number of causes. 1st and 3rd Monday each month. Local support, including housing schemes, home support, 101 advocacy services, information services and education. Fermanagh Bereaved By Suicide Group Victim Support 028 6632 5811 www.inspirewellbeing.org Suicide prevention/ Foyle office 028 7137 0086 Roe Valley Bereaved By Suicide Support Group CAMHS Emotional support for victims of crime. 079 4991 4100 self-harm/self help 028 7186 5238 028 6634 4246 028 8283 5990 www.victimsupportni.com PATHS Omagh Lifeline Youth treatment, counselling and support. [email protected] 078 7941 4385 028 8225 0024 0808 808 8000 HSC information on mental health conditions, NSPCC helpline Support to families and individuals bereaved by suicide. Deaf and hard of hearing – Textphone users can call treatments and medications 0808 800 5000 Lifeline on 18001 0808 808 8000 www.choiceandmedication.org/hscni 0800 1111 (for under 18s) 24 hour support for those in distress or despair. Nexus Zest 028 6632 0046 Sexual health 028 7126 6999 Substance misuse and Nexus Institute offers counselling to survivors of childhood Family Planning Association sexual abuse and victims of sexual violence, including those Tackling the problems that lead to suicidal behaviour and direct 028 7126 0016 who have experienced rape and sexual assault. and/or indirect self-harm in young people and adults. gambling www.nexusni.org Positive Life www.zestni.org Alcoholics Anonymous 028 9024 9268 Samaritans helpline 028 9035 1222 WAVE Trauma Centre • Londonderry / Limavady / Strabane 028 7126 6655 Confidential helpline 0800 137 437 Freephone 116 123 www.alcoholicsanonymous.ie • Omagh / Fermanagh 028 8225 2522 Providing support services, advice and signposting to people Listening ear to those in distress. Start 360 Daisy West Offers care and support to anyone bereaved or traumatised through living with and affected by HIV. www.samaritans.org 028 7137 1162 violence. www.positivelifeni.com North West counselling Drugs and alcohol intervention service for 11-25 year olds. www.wavetraumacentre.org.uk Brae Clinic 028 7181 3587 www.start360.org Aisling Centre 028 7132 1758 Youthlife Alcohol and drug services 028 6632 5811 Family planning and young people’s clinic. 028 7137 7227 028 7186 5239 028 7186 5240 028 6638 2073 Counselling and psychotherapy for victims and survivors of Family planning clinic sexual abuse. Helping children and young people who have experienced Asha Treatment Service 028 8283 5536 028 6638 2693 bereavement and loss. www.theaislingcentre.com 028 8283 5453 028 8283 5445 www.youthlife.org Women’s Aid, Fermanagh Family Nurse Partnership 028 7186 5115 Aisling Centre Enniskillen Community drug therapists 028 6632 8898 028 8283 5453 028 6632 5811 The Rowan – Regional Sexual Assault Referral Teenscene Counsellors at the Aisling Centre are experienced in dealing with One Stop Shop FUEL / FIND Centre, Enniskillen Centre 028 8283 5536 028 6638 2693 a range of issues, including trauma, anxiety, childhood abuse, 028 6632 5559 suicidal thoughts, stress, bereavement/loss, alienation, low self- 24 hour Freephone Helpline 0800 389 4424 Genito Urinary Medicine (GUM) Clinic esteem and relationship/family issues. Education, prevention and referral on a range of issues. Support and services for anyone who has been sexually 028 7161 1269 www.thefindcentre.com abused, assaulted or raped. Email: [email protected] The Rainbow Project www.theaislingcentre.com Drinkline www.therowan.net 028 7128 3030 028 9031 9030 Koram Centre Strabane 0300 123 1110 Promotes the health and wellbeing of lesbian, gay, bisexual 028 7188 6181 Gamblers Anonymous and/or transgender people and their families.

Counselling, psychotherapy and psychosocial support. 028 9024 9185 Bereavement www.rainbow-project.org www.koramcentre.com www.gamblersanonymous.org.uk Barnardo’s Child Bereavement Service Clare House (residential/respite) Narcotics Anonymous Advice line 028 9066 8333 028 6632 6361 078 1017 2991 Cruse Bereavement Care Aurora Counselling www.nanorthernireland.com Helpline 0808 808 1677 Disclaimer: 028 7135 0407 Northlands Centre • Omagh and Fermanagh 028 8224 4414 The information in this directory is believed to www.auroracounselling.org 028 7131 3232 • Foyle area 028 7126 2941 be correct at time of going to print. Where any Rethink Treatment centre for alcohol problems. Cruse offers information, support and advice to anyone specific organisation or service is mentioned affected by death. 0845 456 0455 www.northlands.org.uk by name or otherwise this does not necessarily www.cruse.org.uk www.rethink.org constitute or imply any endorsement or Young people: www.hopeagain.org.uk recommendation by PHA of that organisation or service. 12 Sexual orientation and NSPCC Helpline (24 Hour) Waterside Women’s Centre Carers 0800 800 5000 028 7134 1579 Carers NI gender identity One Stop Shop FUEL / FIND Centre, Enniskillen www.watersidewomen.net 028 9043 9843 028 6632 5559 Cara-Friend Strabane and Lifford Resource and Benefits and carers’ rights. Education, prevention and referral on a range of issues. Development Centre 028 9089 0202 Cause 028 7188 6253 Providing information and support to the lesbian, gay, One Stop Shop Youth Transition Project, Derry 028 9065 0650 bisexual and transsexual community. www.strabaneliffordwomenscentre.com 028 7137 2456 028 7136 6099 Helpline 0800 103 2833 www.cara-friend.org.uk Education, prevention and referral on a range of issues. The Women’s Centre A local charity providing peer-led emotional and practical LGBT Switchboard [email protected] 028 7126 7672 support to carers and families of people with mental illness. 0808 800 0390 Daisy West www.thewomenscentre.co.uk www.cause.org.uk Headway – The brain injury association HERE NI 028 7137 1162 Galliagh Women’s Group 028 9024 9452 028 2565 1521 Treatment, counselling and support services for young people 028 7135 6092 Support for lesbian and bisexual women in Northern Ireland. and families affected by substance misuse. Dedicated to supporting people with a brain injury, as well as Strathfoyle Women’s Activity Group their families and carers. www.hereni.org CAMHS 028 7186 0733 Western Health and Social Care Trust Carers The Rainbow Project 028 7186 5238 028 6634 4246 028 8283 5990 Coordinator 028 7128 3030 028 9031 9030 Youth treatment, counselling and support. Men’s Action Network 028 7137 7777 028 6634 4000 028 6634 4163 Support and counselling for gay and bisexual men. The Escapists www.rainbow-project.org Healthy Living Centres Student support 078 3011 7766 SAIL - Transgender support • The Old Library Trust 028 7137 3870 Ulster University student support • The Oak Project 028 6772 3843 Family support 028 3057 0075 Main telephone number 028 9536 7000 • The Arc HL Project 028 6862 8741 Rural support General enquiries/professionals 028 9532 0023 Press option for Coleraine, Jordanstown, Magee or • Derg Valley HL Project 028 8167 0764 [email protected] Belfast when prompted. Rural Support Helpline www.sailni.com Provides a professional counselling service on all campuses. • Bogside and Brandywell HF 028 7136 5330 0800 138 1678 Transgender NI www.studentsupport.ulster.ac.uk Fertility Network www.ruralsupport.org.uk 0300 302 3202 Queen’s University Belfast student guidance Support line 0121 323 5025 Advocacy and support for transgender people across centre fertilitynetworkuk.org Northern Ireland. Long-term conditions During office hours 028 9097 2727 Oak Healthy Living Centre www.transgenderni.org.uk 24 hr counselling helpline 0808 800 0016 MS Helpline 028 6772 3843 Teenscene A first stop for information, advice and guidance. Also 0808 800 8000 A drop-in service for heavy drinkers and people who are provides a professional counselling service. www.mssociety.org.uk 028 8283 5536 028 6638 2693 isolated or suffer mild health issues (Tuesday 10am–1pm) www.qub.ac.uk/directorates/sgc/ Macmillan Cancer Helpline Positive Life Helpline WHSCT Stop Smoking Service 0808 808 0000 0800 137 437 (10am-4pm Mon-Fri) 0800 917 9388 Family and relationships www.macmillan.org.uk Mencap (Londonderry) Breakthru 028 7126 2227 Children and young people 028 8775 3228 Benefits/financial advice Helpline 0808 808 1111 Barnardo’s www.breakthru.co.uk Omagh support / self-help group Huntington’s Disease Association NI 028 9067 2366 Autism Support NI 028 8225 9877 [email protected] • Londonderry 028 7130 8313 www.barnardos.org.uk West Tyrone Gateway www.hdani.org.uk • Omagh 028 8283 5983 Childline 028 8166 2848 British Lung Foundation Contact a Family 0800 1111 Carers NI 020 7688 5555 www.childline.org.uk 0808 808 3555 www.blf.org.uk 028 9043 9843 CLIC Freephone helpline – signposting and help with disabilities. Citizens Advice North West 0300 330 0803 028 9072 5780 www.cafamily.org.uk • Cityside/Waterside/Strabane 0300 303 3650 Housing and supported living Support for children suffering from cancer and leukaemia, Family Support NI and signposting for parents or anyone else affected. 0845 600 6483 • Omagh / Fermanagh 028 6632 4334 First Housing Aid and Support Services www.clicsargent.org.uk [email protected] Free, confidential, impartial advice; representation at 028 7126 6115 tribunals; debt counselling services. Zest www.familysupportni.gov.uk www.first-housing.com www.citizensadvice.org.uk 028 7126 6999 NI Newpin House in the Wells Disability Action 028 7126 7957 Tackling the problems that lead to suicidal behaviour and direct 028 7134 4477 and/or indirect self-harm in young people and adults. 028 7136 0811 Methodist City Mission for Homeless Men Parenting NI www.zestni.org www.disabilityaction.org 028 7130 9388 0808 801 0722 FLARE (Facilitating Life and Resilience Education) Personal Independence Payment (PIP) Offers services to support parents and carers including a Simon Community 028 2563 0064 028 2564 1966 Freephone 0800 0121 573 freephone helpline, counselling, parenting programmes and 028 7131 1461 0800 171 2222 (central access 077 3997 9443 077 2071 7275 the opportunity to have a say on the issues affecting parents Benefit enquiry line point and emergency accommodation 24/7 helpline) and carers across Northern Ireland. www.simoncommunity.org Support service for young people (11-25 years old) 0800 220 674 experiencing mental health issues or impacted by suicide, www.parentingni.org Shelter NI (SLATE Project) delivered through youth work practice and interventions. Omagh Independent Advice Services Sure Start 028 8226 7010 [email protected] • Ballymagroarty / Hazelbank 028 7126 7524 028 8224 3252 Depaul Ireland WHSCT Gateway Team (24 hour) • Dungiven 028 7774 2904 Advice on social security benefits, disability benefits, employment, debt/financial matters. Day Centre 028 7136 5259 028 7131 4090 • Edenballymore 028 7137 1670 Floating Support 028 7126 0839 First point of contact for anyone concerned about the • Shantallow 028 7135 2522 Step Change welfare of a child or young person. 0800 138 1111 For floating support and housing. • Strabane 028 7138 2658 Free confidential debt advice. www.depaulireland.org Youth Action Right Here Fermanagh Project • Waterside 028 7134 7186 028 6632 8534 www.stepchange.org • Irvinestown 028 6862 1970 Works with young people to support them as active and equal • Castlederg 028 8167 9438 citizens whose voices are heard, respected and valued. Cultural/ethnic • Strathroy 028 8225 2936 www.youthaction.org Employment training Chinese Welfare Association Email: [email protected] Range of services for young children aged 0–4 years and their families, aimed at improving health, children’s social and AMH Foyle New Horizons 028 9028 8277 DIVERT Project emotional development, and their ability to learn. 028 7137 3502 Omagh Ethnic Community Support Group 028 7126 9327 Strengthening Families Programme – Derry Helps people overcome the effects of mental ill health and in 028 8224 9750 Provides support and information to children, young people Healthy Cities many cases return to work. Strabane Ethnic Group and parents on alcohol and substance misuse. www.amh.org.uk/amh-near-you/new-horizons 028 7161 1384 028 7188 6419 Breakthru AMH Fermanagh New Horizons www.derryhc.com Migrant Centre NI 028 8775 3228 028 6632 3630 ACCORD Financial health and wellbeing 077 6990 3471 www.breakthru.co.uk www.amh.org.uk/amh-near-you/new-horizons • Northern Ireland regional office 028 9023 3002 Hate crime 078 2729 9347 Action For Children • Londonderry 028 7136 2475 CLEAR Project Training 028 6632 4181 028 7138 3386 • Enniskillen 028 6632 5696 Supports and speaks out for the most vulnerable and Condition Management Programme (CMP) neglected children and young people locally. • Omagh 028 8224 2439 Older people 028 7137 6911 028 6632 4950 075 2589 8336 www.actionforchildren.org.uk Marriage and relationships counselling. Age NI The Condition Management Programme is a multidisciplinary team www.accord-ni.co.uk 0808 808 7575 Family Nurse Partnership of healthcare professionals providing work-focused rehabilitation 028 7186 5115 Relate to overcome physical and mental health barriers to work. Age Concern NI and Help the Aged in Northern Ireland. www.ageuk.org.uk/northern-ireland/ Young People Sexual Health Nurse 028 9032 3454 www.westerntrust.hscni.net/ourservices Services include relationship counselling for individuals and [email protected] Alzheimer’s Society 028 7132 1758 couples, and counselling for children and young people. WHSCT Health Improvement Team 028 7134 8887 028 6634 4073 Youthlife [email protected] 028 7186 5127 U3A Foyle 028 7137 7227 www.relateni.org Lisnamallard Day Centre 028 7186 0123 Derry Well Woman Relate Teens 028 8225 2079 Limavady – Be Safe Be Well Men’s Sheds 028 9032 3454 028 7136 0777 Prospects Mental Health Day Care Centre 028 7776 9829 www.relateni.org www.derrywellwoman.org 028 8167 0600 LCDI Volunteer Bureau Voice of Young People in Care (VOYPIC) Women’s Aid 028 7776 5438 • Foyle 028 7141 6800 www.beaconwellbeing.org 028 7137 8980 North West Volunteer Centre • Fermanagh 028 6632 8898 www.voypic.org 028 7127 1017 • Omagh 028 8224 1414 School Aged Mothers Dennett Interchange www.womensaidni.org 028 7127 2300 028 7139 7990

Public Health Agency, 12–22 Linenhall Street, Belfast BT2 8BS.13 Tel: 0300 555 0114 (local rate). www.publichealth.hscni.net Western area13 Digital Wellbeing & Safeguarding SUPPORT PACK

14 NOTES

15 15 At a Glance… Useful resources

http://childline.org.uk/toolbox/calm-zone/

Visit the o2/NSPCC website www.o2.co.uk/help/nspcc Helpline 0808 800 5002

Explore these resources:

www.digipalni.org www.parentzone.org.uk www.parentinfo.org www.net-aware.org.uk www.intenetmatters.org www.saferinternet.org.uk www.thinkuknow.co.uk

www.webwise.ie

Causeway Coast and Community Safety Partnership Email: [email protected] www.causewaycoastandglens.gov.uk