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Publishers Deny Broken Delivery Times Promises

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Publishers Deny Broken Delivery Times Promises 03.04.2015 24HR SNACK SALES Six key daily opportunities CATEGORY GUIDE Page 32 » Big brands, great prices ‘We’re getting ready for Aldi’s arrival’ Page 28 » NEWS ● CONVENIENCE ● PROFIT www.betterretailing.com ● £2.20 Publishers deny broken delivery GOING DARK Trading times promises Standards: NFRN urges trade to meet after missed cut-off times jump 31%. Page 5 » We’ll police PARCELS ban with Click & tip-offs Collect Councils favour red tape collaboration over enforcement. Page 4 » removed Removing lockers DISPLAY BAN legislation opens market. Page 6 » Savvy suppliers LOTTERY seize ad Irish lotto openings nightmare Lyca Mobile offers Customers turned free shutters, away after terminal but retailers still waiting as deadline chaos. Page 14 » nears. Page 4 » Vol 126 No 14 Eat 17 your heart out FOR TRADE USE ONLY Some of the UK’s top independent retailers and their suppli- ers came together to celebrate the 2015 launch of the Independent Achievers Acad- Six experts’ advice 14 emy last week. Held at the trendy Spar Hackney store and Eat 17 restaurant, guests for keeping your store took up the chance to check out the store with owner James Brundle, pictured left. secure. Page 30 » Page 36 » “Our shoppers know they’re getting great value and it’s driving footfall in my store.” Steve Morris - ex Londis retailer FOOTFALL UP! SALES UP! PROFITS UP! Call us today on www.premier-stores.co.uk 01933 371757 63227 Retail Newsagents - Retailer Profile - 3rd April.indd 1 24/03/2015 14:43 Retail Newsagent 3 April 2015 3 In the book Winnie the Pooh, the characters are preparing for a trip to the North Pole when Pooh encounters Rabbit and asks: “Hello Rabbit, is that you?” Rabbit replies: “Let’s pretend it isn’t and see what happens.” More than A. A. Milne’s wit, I love the textbook example of Rabbit’s right brain thinking which makes him look at things a little different- ly. Whereas the left brain is used for process, science and tactics, the RETAIL NEWSAGENT NEWS ● CONVENIENCE ● PROFIT right brain is creative, chaotic and challenges the status quo. As retailers and business people, you need the correct balance of left and right brain thinking. Data, for example, is an essential tool for Imagine you are growing. But when you look at numbers you’re looking at the past, working with Apple’s which can make it difficult to predict a future that’s any different to creative team to what you currently have. design your new Whereas the left side of the brain looks at what you do, the right side asks why you do it. Apple goes back to this ‘why’ for every product. Just store, with a blank think of Steve Jobs’ “1,000 songs in your pocket” back in 2001. So im- piece of paper and agine you are working with Apple’s creative team to design your new no baggage store, with a blank piece of paper and no baggage. What do you think it would look like? It could well be something like James Brundle’s foodie emporium, the venue for last Thursday’s launch of the 2015 Independent Achiev- ers Academy. The burger bar, mix of branded and local goods, leather jacket uniforms, hundreds of beers and massive wine casks wouldn’t show in any data reports, but he is pushing the boundaries and it’s ex- citing. CHRIS GAMM Editor While it is far fetched to rip up your business model and start over, a @ChrisGammRN great start would be to take a fresh look at everything you do – or plan to begin – and ask yourself “does this actually add value for my customers?” 28 CONTENTS 38 NEXT WEEK NEWS How to protect Davis, below, launch of this your business Guinness’s year’s Independent 4 INDUSTRY NEWS Trading from scams; which head of Achievers Academy Standards gears up for pricemarks have innovation 32 CRISPS & SNACKS Knowing display ban enforcement been the most effective? 26 PRICEWATCH their customers’ 6 BUSINESS NEWS Planning 21 LETTERS Smiths need to UK sugar shopping habits is law change will give get newspaper delivery confectionery paying off for savvy click and collect boost sorted before they offer prices; RN’s stores OPEN NO MORE 8 NEWSTRADE Avengers additional products, says profile of 36 STORE SECURITY Are RN reports as join Panini’s line-up of Jane Samson glamour you doing all you can gantries go dark model turned superhero supersellers 22 YOUR ISSUE 30 to protect your store entrepreneur Katie Price 11 PRODUCT NEWS Suppliers How you can make Easter 28 RETAILER PROFILE against retail crime and scamming? prepare to drive summer egg-stra special for Caring for their snack sales your customers 25 community 38 PREVIEW B&H Blue in 14 REGIONAL NEWS Lottery this year is at the heart 18s, Colman’s back on TV terminal worries in RoI 24 COLUMNIST How of Dennis and after eight years 18 NFRN DISTRICT COUNCIL in-store theatre Linda Williams’s THIS WEEK Northern Ireland DC has worked business wonders for one IN MAGAZINES DELIVERING THE BEST AGM report retailer FEATURES 41 ROUND-UP Great potential How to make HND COMMENT & 25 INDUSTRY 30 IAA 2015 in new gold weekly work for you ANALYSIS PROFILE RN reports 42 FOR YOUR SHELVES What 20 YOUR STOCK, YOUR SAY Nick Curtis- from the Cycle and Jamie specials STAFF TATTOOED FAKE BARCODES ON THEIR WRISTS AND DID NOT PUT ALL CIGARETTE PURCHASES THROUGH – LEE SINGERS DESCRIBES ONE UNIQUE TRICK CRIMINALS USE. Page 36 » 4 3 April 2015 Retail Newsagent ‘Support Lights, camera, is needed’ Simply Fresh with new Simply Fresh Bethnal Green turned into a film set for a day after e-cigs law a camera crew turned Retailers need training and up at the east London support to cope with legis- store to look at the lation which will make it secrets of its success illegal to sell e-cigarettes for the ACS Local Shop to under-18s, according to Summit. Mehmet business support organisa- Guzel revealed some tion Under Age Sales. of the tricks of the The new law comes into trade to the camera force on 1 October, and crew for the forthcom- retailers have expressed ing event, due to take concerns over a part of the place in Birmingham legislation which allows on 21 April. e-cigarettes granted a medical licence to be sold to anyone, regardless of age, as a quit-smoking aid. Enforcement action ‘last resort’ says Trading Standards Build relationship with officers advised Tony Allen, managing director of Under Age Sales, said: “In an average conve- nience store most e-ciga- rettes will be age-restricted Display ban enforcement to over-18s but there will be a small number that are registered medicines.” This could cause “a lot of confu- will be ‘intelligence-led’ sion”, he warned. by Helena Drakakis required,” it said. stringent and that’s what happen. If I open a gantry However, it is down I’m working to. My advice door to an underage person Enforcement of the tobacco to individual councils to is to make friends with then that’s a potential Protection display ban will be intel- enforce the ban as they see your local ofcer. It shows £5,000 fine. I want the ligence-led rather than fit, with councils open to you’re proactive and have council to work alongside for Sunday through routine inspec- taking diferent approach- weight behind you should me rather than hit me tions, Trading Standards es. Kent County Council, you miss anything.” with a fine.” has told RN, but it says it for example, has written to Martin Ward of Cowpen Director of public health hours urge aims to work alongside businesses inviting them Lane News, Stockton- for Stockton Council Peter The Union of Shop, Dis- retailers to ensure compli- to seek guidance and help. on-Tees, received a letter Kelly said: “We have is- tributive and Allied Work- ance. Kent retailer Bintesh from his local council and sued a guidance letter to ers (Usdaw) has called on As retailers prepare to go Amin invited his local was visited by an enforce- 180 traders in Stockton parliamentary candidates dark on Monday 6 April, a ofcer into his Londis ment ofcer who told outlining the new rules to sign a pledge to protect Trading Standards spokes- store, near Canterbury: him he should expect test and ofering further advice Sunday opening hours. person said enforcement is “I wanted extra reassur- purchasing because he was and guidance. We have no Usdaw general secre- a last resort. “The aim is to ance. We worked through in a high youth smoking intention of enforcement tary John Hannett has build business compliance the checklist and I was on area. work at this time. Our ef- written to all candidates in by providing guidance and track. My attitude is that He said: “It put me on forts will focus on raising England and Wales asking advice to businesses where Trading Standards will be edge because mistakes awareness.” them to pledge to oppose any proposal to weaken or abolish Sunday trading regulations. He said: “It’s very im- Anxieties high in run up to ban day portant to our members, Many retailers faced an the run-up to the deadline, came in last week and said “They said it would be in by and to all the three million uncertain wait this week wily suppliers have seized they were doing sliding Monday, but I’m extremely retail workers, that the ahead of the tobacco dis- on the opportunity to doors free of charge.
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