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CRTC 3001 1st Revised Title Page INDEX OF TARIFFS Cancels Original Title Page TITLE PAGE TELEPHONE SERVICE GENERAL TARIFF “OPERATING TERRITORY” NORTHERN BRITISH COLUMBIA, YUKON TERRITORY NORTHWEST TERRITORIES AND NUNAVUT TERRITORIES (C) For explanation of symbols see Page 1 Issued: 22 January 2001 Effective: 22 February 2001 Approved in Telecom Order CRTC 2001-154, 22 February 2001 © 2001 Northwestel Inc. CRTC 3001 2nd Revised Page 1 INDEX OF TARIFFS Cancels 1st Revised Page 1 EXPLANATION OF SYMBOLS EXPLANATION OF SYMBOLS (A) - to denote increases (C) (R) - to denote reductions (C) - to denote changes in wording which result in neither increases nor reductions in rates or charges (D) - to denote material previously shown has now been deleted (M) - to denote information moved to or from another page (N) (N) - to denote new rates or items (C) (S) - to denote reissued matter (V) - not available for new installations or for expansion of existing (Z) - available on recovery basis only and at the discretion of the Company (D) For explanation of symbols see Page 1 Issued: 27 April 1998 Effective: 28 May 1998 Approved in Telecom Order CRTC 1998-507, 28 May 1998 © 1998 Northwestel Inc. CRTC 3001 214th Revised Page 2 GENERAL TARIFF Cancels 213th Revised Page 2 CHECK SHEET Original and revised pages of this Tariff listed below are in effect. PAGE REVISION PAGE REVISION PAGE REVISION Title 1 36B Original 60 2 1 2 36C Original 61 9 2 214 (C) 37 1 62 17 (C) 3 79 (C) 38 3 63 5 3A 116 38A 7 64 4 4 1 38B Original 65 6 5 9 39 2 66 8 6 13 39A Original 66A Original 7 18 39B Original 66B Original 8 25 39C Original 67 7 9 6 40 5 67A Original 10 13 41 3 68 6 11 16 42 4 69 4 11A 14 43 6 70 1 12 9 44 6 76 4 13 14 44A 3 77 4 14 27 44B 2 78 19 15 11 44C 1 79 10 18 4 45 6 80 4 19 4 45A 6 80A 2 20 1 46 2 80B 1 21 5 47 4 80C 1 22 4 48 4 80D Original 23 2 48A 3 80E Original 24 1 48B Original 80F Original 25 2 49 7 80G Original 26 2 50 22 80H Original 27 Original 51 35 80I Original 28 Original 51A 12 81 2 29 3 52 34 (C) 82 4 30 3 53 11 83 1 31 1 54 5 84 1 31A Original 54A 1 85 3 32 4 54B 1 86 1 33 3 54C Original 87 1 33A Original 55 6 88 2 33B Original 55A 1 94 2 34 5 55B 11 (C) 95 12 (C) 34A 4 55C Original 96 11 34B Original 55D 7 (C) 97 20 35 1 56 6 98 6 35A Original 57 3 116 17 36 1 58 9 117 4 36A 2 59 9 118 3 59A 23 (C) 119 5 For explanation of symbols see Page 1 Issued: 29 May 2018 Effective: 1 June 2018 Forborne from CRTC approval, 2018 Price Caps © 2018 Northwestel Inc. TN_1022 CRTC 3001 79th Revised Page 3 GENERAL TARIFF Cancels 78th Revised Page 3 CHECK SHEET PAGE REVISION PAGE REVISION PAGE REVISION 135 2 174 6 198B 2 136 5 175 7 198C 2 137 13 (C) 176 8 198E 4 138 3 176A 4 198F 1 139 10 176A-2 1 198G 1 140 13 176A-3 1 198H 1 140A 2 176A-4 1 198I 2 141 15 176B 1 198J 2 142 18 177 11 198K Original 143 8 177A 2 198L Original 144 11 181 4 199 17 145 10 182 7 200 7 146 10 183 12 201 3 149 14 184 6 202 13 150 4 185 4 203 19 155 6 186C 5 204 15 155A 1 186D 1 204A 6 155B 2 186E 1 205 20 155C 2 186F 1 205A 8 155D 1 187 8 205B 2 156 5 188 6 206 24 157 5 189 5 206A 6 158 5 190 5 207 8 159 12 191 4 208 4 160 10 191A 7 209 5 160A 2 191B 3 210 4 161 4 191C 1 210A 5 162 5 192 11 211 3 163 2 193 9 212 6 164 Original 194 5 213 4 165 4 195 10 213A 1 166 7 195A 2 213B Original 169 2 195B Original 213C Original 170 7 196 1 214 14 171 11 197 11 214A 20 172 6 198 4 214B 7 (C) 173 10 198A 2 214C 5 214D 2 For explanation of symbols see Page 1 Issued: 29 May 2018 Effective: 1 June 2018 Forborne from CRTC approval, 2018 Price Caps © 2018 Northwestel Inc. TN_1022 CRTC 3001 117th Revised Page 3A GENERAL TARIFF Cancels 116th Revised Page 3A CHECK SHEET PAGE REVISION PAGE REVISION PAGE REVISION 215 15 250 Original 216 3 251 Original 216A 1 252 11 216B 1 253 6 216C 1 269 5 216D 1 270 3 216E 1 270A Original 216F 1 271 2 216G 1 272 Original 217 2 273 Original 218 2 274 2 219 2 275 6 219A 1 276 10 219B 3 276A 2 219C 8 276B 2 (C) 219D 3 276C 1 (C) 219E 1 277 1 219F Original 278 Original 219G Original 279 Original 219H 1 280 1 219I Original 281 1 219J Original 282 2 219K Original 283 2 219L 1 284 2 219M 1 285 2 219R 1 285A Original 219S Original 286 1 219T 2 287 Original 220 2 288 3 221 4 289 1 222 5 289A Original 223 5 289B Original 224 3 289C 1 225 4 290 5 226 5 291 Original 226A 2 226B 1 226C 1 226D 2 226E 1 227 1 228 2 229 3 230 6 For explanation of symbols see Page 1 Issued: 10 September 2018 Effective: 28 September 2018 Interim approval in Telecom Order CRTC 2018-373, 25 September 2018 © 2018 Northwestel Inc. TN_1027 CRTC 3001 1st Revised Page 4 GENERAL TARIFF Cancels Original Page 4 CHECK SHEET Note: This page has been intentionally left blank and is reserved for future use. (C) For explanation of symbols see Page 1 Effective: 01 May 1996 © 1996 Northwestel Inc. CRTC 3001 10th Revised Page 5 GENERAL TARIFF Cancels 9th Revised Page 5 TABLE OF CONTENTS Item Page Explanation of Symbols ....................................................................................................................... - 1 Check Sheet ......................................................................................................................................... - 2 Table of Contents ................................................................................................................................. - 5 Index .................................................................................................................................................... - 10 Definitions ............................................................................................................................................ - 18 SECTION I – TERMS OF SERVICE General .......................................................................................................................................... 1 30 Effective Date of Changes ............................................................................................................. 2 31 Obligation to Provide Service ....................................................................................................... 3 31 Northwestel Inc. Facilities ............................................................................................................. 4 31A Northwestel Inc. Right to Enter Premises ...................................................................................... 5 32 Deposits and Alternatives .............................................................................................................. 7 33 Restrictions on Use of Service ...................................................................................................... 8 33A Customer Liability for Calls .......................................................................................................... 9 33B Dispute Procedure ......................................................................................................................... 10 34 Confidentiality of Customer Records ............................................................................................ 11 34 Directories ..................................................................................................................................... 12 34B Directory Errors and Omissions .................................................................................................... 13 35 Northwestel Inc. Initiated Changes in Telephone Numbers and Service Arrangements ............... 14 35 Refunds in Cases of Service Problems .......................................................................................... 15 35A Limitation of Northwestel Inc. Liability ........................................................................................ 16 36 Payment Time Limit ...................................................................................................................... 17 36A Liability for Unbilled and Underbilled Charges ............................................................................ 18 36B Liability for Charges that Should Not Have Been Billed and Those that were Overbilled ........... 19 36C Minimum Contract Period and Cancellation Before Service Commencement .............................. 20 37 Customer-initiated Termination of Service ................................................................................... 21 38 Northwestel Inc. Initiated Suspension or Termination of Service ................................................. 22 39 SECTION IA – GENERAL General .......................................................................................................................................... 101 41 Application for Service ................................................................................................................. 102 41 Alterations ..................................................................................................................................... 103 41 Payment of Rates and Charges ...................................................................................................... 104 42 Rate Rounding Procedure .............................................................................................................. 105 43 Resale and Sharing ........................................................................................................................ 106 44 Other Charges ................................................................................................................................ 107 45 N Reversal of Charges (Collect
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