The Key Highlights of My Career
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NOMINATION FOR THE WORLDWIDE HOSPITALITY AWARDS 2019 – MANAGER OF THE YEAR PARVEEN CHANDER KUMAR Area Director – West India and General Manager – Taj Lands End, Mumbai Indian Hotels Company Limited Taj Lands End Bandstand, Bandra (West), Mumbai – 400050, Maharashtra, India I am a hospitality professional with 27 years of experience in operations and management of Luxury 5-star Hotels in India. I am currently the General Manager of Taj Lands End, Mumbai and Area Director- West India with a portfolio of 10 hotels with 1587 keys and a turnover of $ 101 million. The key highlights of my career During my tenure at IHCL I have managed some of the most iconic properties of India at leadership position such as Taj Mahal Hotel, New Delhi, Lake Palace, Udaipur, Taj Mahal Palace, Mumbai and Taj Lands End, Mumbai I have been managing Taj Lands End, Mumbai as General Manager since April 2015 and have been responsible for the growth of PBT by 17.2% in CAGR terms As an Area Director – West India I have been responsible for the revenue growth of my portfolio by 10% from 2018-19 vs 2017-18 which is from $ 92 million to $ 101 million Profitability of my region grew by 19% on PBT from 2018-19 vs 2017-18 My strength being Food & Beverage, I have been involved in creating new Restaurants and Bar concepts in various IHCL hotels like Wasabi, Ricks, Varq, House of Nomad, Ming Yang and Atrium Bar and Lounge Handled the responsibility of opening and planning of new properties for IHCL in India and International locations like Taj Palace Marrakesh, Taj Dubai, Taj Tashi Bhutan and Imperial Towers, Mumbai in coordination with Executive director Operation of IHCL from 2011 to 2015 Was appointed as the leader of the Centre of Excellence for Food & Beverage for IHCL from 2011 -2018 which was responsible for setting brand standards, introducing new F&B concepts and managing the beverage program for IHCL I have been part of a steering committee involved in setting brand standards for three division of IHCL – Grand Palaces, Taj and Vivanta Have been responsible for the successful relaunch of the iconic Taj Mahal Palace, Mumbai post the unfortunate event in November 2008 Responsible for the successful conceptualisation, design and launch of IHCL’s flagship Salon brand niu&nau in 2019 at Taj Lands End Represented the IHCL at various International Forums and Trade Fairs like World Economic Forum, Davos, ITB Berlin, ILTM Cannes and WTM London Awarded Most Admired General Manager of the Year 2018-19, and Taj Lands End was voted Best 5 Star Luxury Hotel of the Year 2018-19 by BTVI Business Television Voted Best General Manager of the Year 2018-19 by IHCL in the Annual Business conference 2019 Awarded Hotelier of the Year by Eazy Diner in 2016 Voted General Manager of the year in 2017 by Lonely Planet My key strength lies in Hotel Operations, Food and Beverage, Revenue Management, Sales & Marketing and Finance. Areas, where I have achieved exceptional results are; delivering strong financial performance, improving service standards and maintaining excellent relationships with stakeholders. Throughout my association with Indian Hotels Company Limited (IHCL), I have had the opportunity to earn noteworthy positions across properties. I started my career as a Hotel Operations Management trainee in Food and Beverage in the year 1992 and worked my way up the ladder to Executive Assistant Manager – Food and Beverage at Taj Mahal Hotel, New Delhi in 2004. During my Food and Beverage tenure, I was involved in conceptualising and launching innovative bars and restaurants like Wasabi, Ricks and Varq. I was elevated to the Resident Manager of The Taj Mahal Hotel, New Delhi in 2007 where I got an opportunity to sharpen my skills in managing a 300 rooms luxury property in heart of Delhi. Recognising my talent, I was appointed as the General Manager at Taj Lake Palace, Udaipur, in 2008, which is one of the most photographed hotels in the world and is 275 years old palace. During my tenure, the hotel won numerous accolades and featured consistently in the top 50 list of T&L and Conde Nast Travelers worldwide award. I was involved in repositioning the hotel through the extensive refurbishment of rooms and establishing new service design and rituals. In 2010, I was appointed as the Deputy General Manager at the 543 rooms flagship hotel, The Taj Mahal Palace, Mumbai. This assignment gave me exposure to reposition and restore the hotel after it reopened post the 26/11 incident. During my assignment at The Taj Mahal Palace, my key contribution was to launch a new service philosophy called ‘Push for the finest’ that helped to improve the guest experience and move up the customer satisfaction scores. Being the flagship hotel of IHCL this assignment gave me an exposure to set new brand standards for the hotel that were later adopted for the Luxury division of the company. During my tenure at this hotel, I gained exposure and confidence to manage a hotel with a large inventory and iconic status. My current assignment started in 2015 as the General Manager of Taj Lands End, Mumbai. In this assignment, I have been involved in upgrading the hotel by adding new food and beverage outlets like Ming Yang, House of Nomad and Atrium Bar. We carried out an extensive renovation of the conferencing facility, 350 rooms and public spaces that helped to reposition the hotel in the market. During my tenure, the hotel customer satisfaction has increased by 15%, and PBT grew to the tune of 17.2% CAGR in last four years. As a recognition of my exemplary performance at Taj Lands End, I was given the additional responsibility of heading West India as Area director for 9 other hotels in 2017. My fortitude lies in the extensive knowledge of the industry, which allows me to maintain the discipline to be highly effective and exceed guest expectations while managing profitability. The one thing that has kept me associated with the company is continuous opportunities to learn and grow during the past 27 years of my association with IHCL. I am an alumnus of the Institute of Hotel Management and Catering Technology, Pusa, Delhi and have completed my graduation from the University of Delhi. I hold a master’s degree in Business Administration of International Hospitality - Marketing and Innovation from the revered Glion University, Switzerland. Recognition BTVI Business Television India – ‘Most admired General Manager of the Year 2019.’ BTVI Business Television India – ‘Best 5 Star Luxury Hotel (Taj Lands End) of the Year 2019.’ Eazydiner Foodie Awards – ‘Hotelier of the Year award 2016.’ Indian Hotels Company Limited - ‘Best General Manager of the Year 2018-19’- Large hotels Lonely Planet – ‘Travel & Lifestyle Leadership Awards, General Manager of the year 2017. Media feature: Hotelier India | July 2019 Link to the story: https://www.hotelierindia.com/operations/7993-pradeep-chander-kumar-area-director-west- india-and-general-manager-taj-lands-end-mumbai-on-the-evolving-luxury Please find below a snapshot of the same: Business performance Being the Area Director – West Region & General Manager of the hotel, I am duly responsible for the turnover of the hotels in my portfolio of the western region. At the Taj Lands End and the hotels in the Western region, our strategy for revenue generation is focused on improving our RevPAR index through efficient revenue management and catering to customers seeking unique luxury experiences. Taj Lands End and other hotels in Western region have been gaining share in the market year- on-year. Since 2017-18 we initiated the task of expanding our margin by 2% in EBITDA margin for the hotels of the region in line with our Aspiration 2022. Business Performance : Taj Lands End, Mumbai Total turover of the hotel (Million $) Parameter 2015-16 2016-17 2017-18 * 2018-19 Total Annual Turnover $ 40.30 $ 42.80 $ 44.05 $ 49.13 Gross Operating Profit (Million $) Parameter 2015-16 2016 -17 2017 -18 * 2018 -19 Gross Operating Profit $ 15.67 $16.91 $15.48 $18.24 Average Daily Rate (USD) Parameter 2015-16 2016-17 2017-18 * 2018-19 ADR $ 139.52 $ 147.09 $ 156.77 $ 155.10 RevPAR (USD) Parameter 2015-16 2016-17 2017-18 * 2018-19 RevPAR $106.81 $113.34 $ 111 $120.30 Room revenue (Million $) Parameter 2015-16 2016-17 2017-18* 2018-19 Room Revenue $19.27 $20.40 $20.00 $21.65 Food & Beverage Revenue (Million $) Parameter 2015-16 2016-17 2017-18 * 2018-19 F&B Revenue $16.80 $17.63 $18.84 $22.31 Achievd an overall growth of 32.5% in Profit before Tax for 2018-19 over the previous financial year. Parameter (Million $) 2015-16 2016-17 2017-18 * 2018-19 PBT $10.04 $12.20 $13.57 $16.16 * In the year 2017-2018 the hotel had a renovation of 160 rooms that were out of inventory for a period of 180 days, this impacted the overall revenues, and a part of cost of renovation was booked under operating expense. STR Taj Lands End – Please find below snapshot of the same Parameter 2015-16 2016-17 2017-18 * 2018-19 RGI 120.9 118.7 110.8 115 Business Performance : Western Region Since the time the western region has become a part of my portfolio, the Total Revenue for the region has grown by 10% from year 2017-18 ($ 92.09 million) to 2018-19($ 101.2 million). Along with the growth in revenues my region has managed its cost extremely well. The overall operating cost has reduced by 7%. With an increase in overall revenue and the ability to control the overall costs, our EBITDA has increased by 17% over last year.