MARRIOTT ALUMNI MAGAZINE

it’s all in the presentation

Tolerance, Faith, & Politics 2002 Annual Report

MARRIOTT SCHOOL OF MANAGEMENT | BRIGHAM YOUNG UNIVERSITY | SUMMER 2003 The 2003 Marriott School Hawes Scholars are (back row, left to right) Trent Bingham, Rob Ludlow, Russell Hardy, Paul Garver, Dave Coltrin, David Peterson, Steve Arner, (front row, left to right) Heather Bryce, Marissa Hatch, and Karen Peterson.

Ten MBA candidates were named Hawes Scholars in January. The honor, which carries a cash award of $10,000, is the highest distinction given to MBA students at the school. Nominations for the Hawes Scholars are made by students and faculty and voted on by both groups. Final selection is made by the Hawes Scholar Committee. Selection is based on academic performance, leadership, maturity, and a commitment to high ethi- cal standards. CONTENTS

alumni exchange trends at work speeches special feature

What’s the best way to initiate and sustain a mentoring relationship?

responses from where have all it’s all in the tolerance, 2002 annual 34alumni the ethics gone? 8 presentation 14 faith, & politics 29 report By Dean Ned C. Hill By Donald S. Smurthwaite Remarks from Oregon’s U.S. and Associate Deans Senator Gordon H. Smith W. Steve Albrecht and Lee T. Perry

NEWS

2 dean’s message 24 alumni news The Strength of Our Alumni Network Alum and brother team up in business, and an alumna gets By Assistant Dean Joseph D. Ogden, External Relations acquainted with the southern lifestyle. Marriott School administrators visit Management Society chapters in Chile, 19 school news Argentina, and Brazil. MBA students network with alumni The Marriott School names International Executive of the and friends in Pacific Northwest. Learn about former class- Year, rises in business school rankings, announces diversity mates’ accomplishments in Class Notes. initiative, and forms Beesley Professorship. Students and col- leagues warmly remember Professor Sheri J. Bischoff. Faculty Cover photo by Bradley H. Slade. members are honored for research, citizenship, and teaching. Inside cover photo courtesy of Jaren Wilkey/BYU.

Visit Marriott Alumni Magazine online at marriottmag.byu.edu The Strength of Our Alumni Network by joseph d. ogden

responded to email requests with intern- America where they formed new chap- ship and job leads. Management Society ters in Costa Rica, Panama, Colombia, chapters have also organized efforts to Ecuador, and Venezuela. Second, using help place students and assist alumni technology to better deliver alumni looking for work. information, education, and network- These efforts helped the school lead ing opportunities. One exciting alumni the nation in 2001 MBA placement and service—expected to be launched fall compete well in both undergraduate and 2003—is the creation of online alumni graduate student placement in 2002. communities for each degree program. Nonetheless, the challenge continues in These unique web portals will provide 2003. Alumni involvement also enabled a “supermarket” of information, ser- the school to find new corporate partners vices, pictures, and news about each and hold our position or advance in every program as well as updates from class- major b-school ranking published during mates, job postings, and access to other Some believe the strength of a business the past two years. career-enhancement tools. school can be measured by the commit- In addition to placement, alumni pro- We express sincere thanks and ment and involvement of its alumni. If vide significant financial support, volun- appreciation to those of you who have so, the Marriott School is stronger than teer thousands of hours mentoring stu- volunteered resources and assistance. ever before. dents, and share their expertise with the We owe much of our success as a top- Despite economic uncertainties and school’s programs and centers. thirty business school to the positive global political tensions, graduates and Recognizing that any successful rela- reputations earned by you—our alum- supporters have stepped forward in large tionship requires the commitment of ni and friends. Thank you not only for numbers to help the school weather a both parties, the school is increasing its your commitment but also for repre- challenging placement and fundraising commitment to provide you with lifelong senting us so well as men and women of environment. learning opportunities, access to former faith, character, and professional ability. One alumnus approached me after a classmates, and assistance with career meeting of the newly formed Boston development and networking. Sincerely, Chapter of the Management Society. After Plans to enhance alumni services handing me his business card, he focus on two initiatives. First, growing explained, “I work for a small firm. We Management Society membership can only hire one person this year, and I throughout the world. Dean Hill and Tad would like that person to be from BYU.” Brinkerhoff, of the Global Management Assistant Dean Hundreds of other alumni and friends Center, recently returned from Latin External Relations

Marriott Alumni Magazine | Summer 2003

Ned C. Hill, Publisher April Ebbert, Contributing Writer All communication should be sent to Joseph D. Ogden, Managing Editor Burke Olsen, Contributing Writer Marriott Alumni Magazine J. Melody Murdock, Editor Christopher Ward, Contributing Writer 775 Tanner Building Jeremiah Simpson, Art Director Nina Whitehead, Contributing Photographer and Editor Brigham Young University Byron Bronk, Copy Editor Provo, Utah 84602-3187 Emily Smurthwaite, Assistant Editor Phone: (801) 422-5083 Fax: (801) 422-0501 Email: [email protected]

Published by the Marriott School of Management at Brigham Young University, Provo, Utah. Copyright 2003 by Brigham Young University. All rights reserved. ALUMNI EXCHANGE

A forum for alumni to share ideas about challenges facing Marriott School graduates.

What’s the best way to initiate and sustain a mentoring relationship? t he late N. Eldon Tanner said,“Service is less an effective way to make a real differ- respect your mentor’s time. Lunch is gen- the rent we pay for living in this world ence in the lives of students entering an erally a good time to meet. of ours.” I value mentoring relationships ever-uncertain business world. While you don’t need to take all of as one of the most important things I can Too often we remember our experi- your mentor’s advice and suggestions, you do with my business skills. It seems like ence at BYU or elsewhere and apply that should at least act on some and share your the more work experience I gain, the to what we think students are facing successes so your mentor knows he or she more I find myself in a mentor role. I gen- today. However, it’s different for them, not is effectively helping you. erally expect the mentee to initiate the only in finding employment but also in relationship, but we both have the respon- obtaining valid career guidance. While Mark E. Peterson, Phoenix sibility to sustain it. However, as a mentor, they are more knowledgeable about MBA ’81 I can assist in initiating the relationship today’s business world, the business world by being approachable and developing a has become much more complex and or students seeking professional men- reputation as someone willing to listen to challenging. An effective mentor can give f tors, I suggest the following. It’s subordinates and others. There are obvi- the guidance and wisdom needed from a important to understand that prospective ous pitfalls if you give your time away too real-world perspective that a student may mentors will most likely desire to help freely, but we need to recognize our not be able to obtain otherwise. you. In fact, they will probably be flattered. responsibility to help others develop. There is a time commitment involved, Remember as you seek successful profes- As a mentor, my role is to first under- but don’t let that deter you from provid- sionals that they are usually quite busy. stand what the mentee wants to gain from ing this significant input into the life of a Approach your potential mentor in a the relationship. Then, with that clearly young man or woman. You will soon for- straightforward way, and ask for his or her understood, I try to fulfill the mentee’s get the time aspects of mentoring as you help. Express your admiration and desire to expectations using my observations and begin to see the benefits this service be mentored. Be clear that you don’t intend experiences. When sharing my observa- brings to the student and to you. I invite to take a lot of time, but that you want to tions and experiences, I focus on having a you to see for yourself—go to mar- learn the things that have made him or her dialogue with the mentee as opposed to a riottschool.byu.edu/mentor/volunteer so successful. Lunch is a good time, since lecture. He or she often has experiences and volunteer for a truly great experience. people have to eat. Set up a periodic sched- that can be shared to illustrate the points ule—say quarterly—and stick to it. I am trying to make as the mentor. Patrick “Ed” Lamb, Santa Clarita, California Mentoring relationships can be short MAcc ’84 Dean Andersen, Salt Lake City or long, but if the mentor genuinely cares BS ’85 for the mentee, the relationship can be any mentoring relationships devel- meaningful. m op naturally, but often it takes a participate in alumni exchange special effort on the mentee’s part to iden- next issue: How can Latter-day Richard B. Hutchins, San Francisco tify a mentor, establish a relationship, and Saint professionals make the best MAcc ’84 sustain that relationship. One approach to of social activities that conflict with initiating a mentor relationship is identi- the Word of Wisdom? ormally this question would be fying commonalities you share with the n answered with advice on how some- mentor—hometown, alma mater, chil- due: 1 July 2003 one in the workplace could start and dren, or sports. Ask peers what they know length: 100–150 words develop a mentoring relationship. But about your potential mentor. Notice dis- Each submission should include: instead, I will put in a shameless plug for played items in his or her office. Use this • Name and contact information anyone already successful in the workplace information in your initial contact and • Graduation year and program to be a mentor, specifically to BYU stu- express your interest in meeting with him • City and state of residence dents. I have been a Marriott School men- or her to learn more about the company. tor for many years. And, while it’s not nec- As you develop this relationship, your Email [email protected] essarily a “splashy” means for alumni to mentor generally will be eager to tell you or send to 775 TNRB, BYU, Provo, give back to their alma mater, it’s nonethe- about the company; however, always Utah 84602-3187

summer 2003 3

Symptom: The Expensive Preschool Jack Grubman is a telecom analyst for Citigroup’s Salomon Smith Barney. He is also the father of twins he wanted to enroll in Manhattan’s 92nd Street Y, home of a prestigious nursery school that is supposedly harder to get into than Harvard. In 1999, Grubman, who wasn’t particularly excited about AT&T as an investment, had rated the company’s stock as “neutral.” However, in early 1999 Sanford Weill, chairman of Citigroup, asked Grubman to take a “fresh look” at AT&T. Grubman began a review but also stated in an email that was titled “AT&T and the 92nd Street Y” that he’d love Weill’s help in getting his twins in to the Y’s preschool. Shortly after the memo was written, Grubman upgraded AT&T’s stock to “buy.” Not long after the upgrade, Salomon won some lucrative AT&T business. At about the same time, Citigroup gave $1 million, spread over five years, to the 92nd Street Y, and the Grubman twins were admitted to the preschool.

summer 2003 5 Kinds of Abuses • Excessive debt: Because of excessive debt and other prob- Whether Jack Grubman did anything wrong, Citigroup’s $1 mil- lems, six of the ten largest corporate bankruptcies in history lion donation to the school and the Grubman twins’ admittance occurred in 2002 and four of these firms experienced financial have been characterized in the press as a symbol of the ethical statement frauds. abuses that have recently plagued our economy. During 2000 and • Massive fraud by employees: While not in the news nearly as 2001, there were numerous revelations of corporate wrongdoing much as financial statement frauds, there has been a tremen- that created a crisis of confidence in the capital market system. dous increase in employee fraud against organizations. Some of Some of the most notable abuses included: these frauds have been as high as $2-3 billion.

• Misstated financial statements and “cooking the books”: Why Ethical Problems Occur Examples include Qwest, Enron, Global Crossing, WorldCom, Ethical problems such as these usually occur when three factors Xerox, etc. Some of these frauds involved twenty or more peo- come together: 1) some kind of pressure, 2) a perceived oppor- ple helping to create fictitious financial results and mislead tunity, and 3) some way to rationalize the act as appropriate, the public. given one’s personal code of conduct. Such pressures include: • Inappropriate executive loans and corporate looting: Examples include John Rigas (Adelphia), Dennis Kozlowski • Executive incentives to provide favorable earnings reports to (Tyco), Bernie Ebbers (WorldCom), etc. meet Wall Street’s earnings forecasts. • Insider trading scandals: The most notable example is • The need to report increasing earnings to maintain high stock Martha Stewart and Sam Waksal of ImClone. prices so that endowed stock options can be exercised. • Initial Public Offering (IPO) favoritism, including spinning • High rewards for short-term profitability at the expense of and laddering: Spinning involves giving IPOs to those who long-term growth. arrange quid pro quo opportunities; laddering involves giving • Large amounts of debt and leverage. IPOs to those who promise to buy additional shares when • Greed by CEOs, investment and commercial bankers, prices increase. Examples include Bernie Ebbers of investors, and others. WorldCom and Jeff Skilling of Enron. • Excessive CEO retirement perks: Companies including Delta, Some opportunities leading to abuses include: PepsiCo, AOL Time Warner, Ford, GE, and IBM have been highly criticized for endowing huge, costly perks and benefits, such as • A sound economy in the1990s that masked many problems. expensive consulting contracts, use of corporate planes, execu- • Rule-based accounting standards that made it difficult for tive apartments, maids, etc., for retiring executives. auditors to argue against aggressive accounting practices. • Exorbitant stock options for executives: In 1997, for example, • Inappropriate behavior of CPA firms, especially some part- Bernie Ebbers of WorldCom had a salary of $935,000 but ners who were more concerned about building their practices received stock options worth approximately $46 million. than maintaining independence. • Loans for trading fees and other quid pro quo transactions: • Educators failing to teach ethics, fraud detection, and analyti- Financial institutions such as Citibank and JP Morgan Chase, cal skills to students. for example, provided favorable term loans to companies such as Enron in return for the opportunity to make hundreds of mil- Moral development researchers maintain that people devel- lions of dollars in derivative transactions and other fees. op honesty through a combination of proper modeling (exam- ple) and labeling (teaching and training.) They also argue that when either of these is absent or when inappropriate modeling FOUR ETHICAL TESTS or labeling is present, people will be less honest. Unfortunately, bad modeling makes up most of the news we read and watch on One If the transaction or behavior were printed on the front television. Families who used to provide most of the honesty page of a newspaper, would it be embarrassing (not of labeling are spending less and less time together. As a result, “good report”) or have the potential to harm other people? many people working in business have developed situational rather than absolute ethics. Situational ethics, combined with Two Does the quid pro quo transaction cause you to com- pressures and opportunities like those described above, can make promise your principles by providing an undue advantage it easy for people to rationalize participating in these abuses. to you, your firm, or anyone else? In some cases, more than twenty-five people cooperated in the same fraud. In one case of financial statement fraud, for Three If the Savior were your business partner would you example, the chief financial officer (CFO) instructed the chief feel uncomfortable? accountant to artificially increase earnings by $105 million so the company could meet Wall Street’s earnings forecast. Although the Four Does this activity cause you to extend yourself too chief accountant was skeptical about the purpose of these instruc- far financially or become too indebted? tions, he did not challenge them. The mechanics were left to the chief accountant to carry out. He created a spreadsheet with seven

6 MARRIOTT pages of improper journal entries, 105 in total, that he determined CULPABILITY OF BUSINESS SCHOOLS were necessary to carry out the CFO’s instructions. In total, Several factors suggest that business schools may share between twenty-five and thirty individuals in the company were the blame for a deterioration of corporate ethics. involved in making misleading financial entries. This case does not represent an isolated instance of acquies- Ethics courses The decrease in the number of ethics cours- cence to inappropriate requests. Consider the results of a poll of es is sending a signal to students that ethics are not as attendees at the April 1998 Business Week forum of CFOs. important as other skills such as constructing a good Participants were queried about whether they had ever been asked spreadsheet or writing a marketing plan. to “misrepresent corporate results.” Sixty-seven percent of CFO respondents said they had been pressured by other executives to Fraud recognition Faculty are not teaching students to rec- misrepresent corporate results. Of those who had been asked, 12 ognize fraud. Case studies typically do not illustrate unethi- cal or fraudulent activity and many professors feel ill- percent admitted they had “yielded to the requests” while 55 per- equipped to deal effectively with these issues. cent said they had “fought off requests” to cook the books. Ethical values The understanding of and appreciation of Expectations for Marriott School Graduates ethical values is diminishing. Surveys indicate a decreasing Honesty lies at the core of any decent and just society. The people percentage of the population feel strongly about absolute of Ammon in the Book of Mormon enjoyed such a society and standards of honesty. were characterized as being “perfectly honest and upright in all things…” (Alma 27:27). Honesty is also at the heart of our reli- Dot-com excesses The Internet boom gave many students gion. Paul wrote, “For we trust we have a good conscience, in all the impression that old values were invalid. Since everyone was getting rich, they felt they should get rich too—even if things willing to live honestly” (Heb. 13:18). All who associate with that meant cutting corners to get there. BYU and the Marriott School pledge to live an honor code that includes dealing honestly. Those who are members of The Church Historical perspective Until recently, many students and of Jesus Christ of Latter-day Saints commit to a particularly high instructors had not considered the implications of a major standard of honesty that has characterized our people since the economic downturn. This lack of historical perspective led early days of the Church. They know that they must reach the both faculty and students to a posture of risk taking rather point in their lives where they “know their hearts are honest” to be than risk aversion. fully acceptable to the Lord (Doctrine & Covenants 97:8). With such principles ingrained in us, wherever we are and Marginalized ethics When ethics courses are offered, they are often taught by nonbusiness faculty and may appear whatever job we are entrusted to perform, we must stand for prin- marginalized from the rest of the business curriculum. ciples of honesty and integrity. The model we provide sends strong messages to our co-workers and family members. We cannot afford to be involved in even passive participation in or observance WHAT BUSINESS SCHOOLS CAN DO of dishonest behavior. No amount of material wealth is worth hav- ing a guilty conscience or compromising our integrity. The words of Karl G. Maeser, an early BYU president, about Code of conduct Schools can establish a code of ethical honor and integrity provide a great example for us to follow: conduct and invite all students, staff, and faculty to pledge “I have been asked what I mean by my word of honor. I will tell to honor it. you. Place me behind prison walls—walls of stone ever so high, ever so thick, reaching ever so far into the ground—there is the Tone Administrators can set an ethical tone by frequently discussing ethical expectations with faculty, staff, and stu- possibility that in some way or another I may escape; but stand dents. me on the floor and draw a chalk line around me and have me give my word of honor never to cross it. Can I get out of the cir- Curriculum Schools can require all students to complete a cle? No. Never! I’d die first!” substantial, rigorous business ethics course. Marriott School graduates and friends are valued for their integrity and honesty. A recent Wall Street Journal ranking of Integrate Schools can supplement an ethics course by business schools identified the Marriott School as one of the encouraging faculty to integrate ethical issues into the “hidden gems” in America. In doing so, it stated that the school classroom across all disciplines. is a place where recruiters can find students with high integrity Ethics cases Faculty can teach cases that bring up situa- and moral values. There is no finer compliment that can be paid tions in which students have to identify potential conflicts of to BYU or the Marriott School. We are grateful to you for the interest, fraudulent behavior, illegal activities, and “shrewd” examples you set for corporate America and the legacy you have business practices that push the limits of propriety. built for future Marriott School graduates. m Visibility Schools can raise the visibility of ethical issues through seminars, invited speakers, publications, etc.

summer 2003 7 IT’S ALL IN THE PRESENTATION By Donald S. Smurthwaite | Photography by Bradley H. Slade

8 MARRIOTT You probably recognize the “After more than thirty-five years in front of an audience,” says Stephen Eggleston, a symptoms. Palms sweaty, throat speaking and presentation consultant of Alexandria,Virginia,“I still get jittery when scratchy. A band of pressure stretches I’m delivering a new program.” With prospective sales, commissions, across your forehead from temple to clients, permits, and perhaps, even jobs temple. Knots in your stomach and on the line, it’s little wonder that surveys consistently rank public speaking among your pulse racing. Breathing comes in the top human fears. In some polls, pub- lic speaking rates ahead of death. short, shallow bursts. Coming down Yes, some people, it seems, would prefer to die than face an audience. with the flu? No. You’re about to “People would rather be in the coffin make a group presentation. than speak at the funeral,” says Cindy Peterson, owner of Presentations For Results, a coaching and consulting firm in Boise, Idaho. Should speaking in front of a group including 10 Days to More Confident presentations—especially those where the really be that terrifying? Public Speaking. audience wants to take a slightly different A host of experts who earn their liv- “The most important thing people track than you had planned. ing through the spoken word all give a can do to increase their chance of success A common thread in most failed resounding answer: no! is properly prepare,” he says. presentations is lack of preparation. “People think they need to be perfect Part of preparation is knowing your Winging it doesn’t work, no matter how when they make a presentation, but they subject in-depth. Audiences expect you to skilled you are. “Practicing and rehearsing don’t have to be,” says Peterson. “That’s be the expert. The other part of prepara- are the most important things you can where the fear starts.” tion is working on your presentation do,” Laskowski says. While presentation perfection may be skills and techniques. Combine the two— achievable only by the experienced few, your subject expertise and good presenta- KNOW WHAT there are plenty of simple techniques and tion skills—and you’re on the way to win- YOUR AUDIENCE WANTS practices that can transform the routine ning over your audience. If preparation is the most important step into the memorable, a yawn-and-fiddle “Success all comes down to knowing for a successful presentation, knowing session into a momentous meeting. your subject. Every good presenter what your audience wants is a close sec- “There’s no magic to presentations,” understands that,” Eggleston explains. ond. From the moment you accept the says Michael Thompson, chair of the “You already have the advantage. You’re presentation opportunity, learn as much Marriott School’s Organizational up in front of them, on a stage or at a as you can about the people and the pur- Leadership and Strategy Department. podium. That automatically makes you pose of the meeting. Learning should “But there are steps to take to improve.” their leader. Don’t lose that advantage continue right up to the time your pre- But first, a quick definition. What through lack of preparation.” sentation begins. Eggleston, with thirty- qualifies as a presentation? “There’s a dif- Peterson recommends rehearsing in five years of public speaking experience ference in giving a report and making a front of a camera as part of the prepara- and coaching, employs the same routine presentation. In reports, you’re saying, tion. Video doesn’t lie. Taping your before each presentation. ‘This is how things are. Business is up in rehearsal may be painful, but it pays. “What you do fifteen minutes before this department. In this department, it’s “Have a friend or spouse tape you. On your presentation is critical. I always walk down.’You say what you need to say, keep video, you only have one chance. It’s around the audience.‘Hi, I’m Steve, nice to it simple, then sit down,” says Eggleston. worth the investment.” see you. Whatcha’ looking for today? “With a presentation, you’re asking for Thompson suggests that presenters What’s important to you? What do you something.” take an extra step by rehearsing with a want to take home?’ If you spend those fif- So what do the experts say will help storyboard, “which is everything the teen minutes chatting up the audience, you shine the next time you find yourself audience will see,” and a script, “which is you’ll know what they’re there for.” in front of a group asking for something? everything that is said.”A storyboard and If your material doesn’t match the Here’s a sampling of their advice. script chart every step of the way, pro- audience’s expectations, sometimes those ducing a powerful tool for improving fifteen minutes mean a change in what PREPARE, PREPARE, AND presentation skills. you had planned to present. But that’s THEN PREPARE SOME MORE Added preparation pays other divi- okay. If you’re knowledgeable about the Lenny Laskowski of Newington, dends. You’ll be more comfortable during topic, adjustments aren’t difficult, Connecticut, is the owner of LJL the presentation, allowing you to cue in Eggleston says. “You can make them on Seminars, which specializes in improv- on the audience and how it’s reacting to the fly.” ing public speaking and presentation what you’re saying. Knowing your subject “It’s vital to know your audience. If skills, and author of several books, in-depth also allows for flexibility during you wait until the start of a presentation to get to know your audience, you’ve wait- ed too long,” Laskowski says. A common thread in most failed Peterson says, “You’ve got to answer the audience’s questions, ‘What’s in it for presentations is lack of preparation. me? And why am I here?’ Once you do, Winging it doesn’t work, no matter you’ve hit a hot button, and they’ll listen.” CONNECT WITH YOUR AUDIENCE how skilled you are. While knowing what your audience wants is essential to a presentation’s suc- cess, it doesn’t necessarily mean that you’ve connected with your audience. There’s a difference. Successful presenters

10 MARRIOTT have the knack of drawing in their audi- ence. They know how to get audiences to like them. That’s critical, according to MAKING A SPLASH: Thompson. “Presenters will be judged on ‘Are they likeable?’” SWAN DIVES OR BELLY FLOPS You don’t have much time to make a positive impression. “I’ve heard that the first seven minutes are crucial to an audi- ence, but I think it’s even shorter than that,” ABOUT TEN YEARS AGO, KAYE T. Peterson says. “If you keep all your good (wandering gazes, side conversations, lit- HANSON WAS GETTING SET TO CON- stuff for the middle of the presentation, it’s tle or no reaction, and yes, even dozing). DUCT A TRAINING SESSION AT AN OIL too late. You’ve probably lost them.” If reading the audience suggests COMPANY’S HEADQUARTERS IN NEW Other experts agree the time to con- you’re clunking instead of clicking, JERSEY FOR A GROUP OF COMPANY nect is short, often brutally short. “Eight Hanson has advice. Consider shortening EXECUTIVES FROM TEXAS. seconds. That’s all you’ve got to connect the presentation. Tell a story. Take a Just before the session began, a with your audience,” says Steve break. Ask questions. Turn the lights up news story broke that shook the entire Cannariato, of Boise, Idaho, who has a notch. class: An earthquake had rattled south- instructed commercial real-estate invest- “Often, though, there’s no way out central Texas with reports of widespread ment seminars for more than fifteen but to go straight through,” Hanson damage. Through no fault of her own, years. “In the beginning of a presentation, says. “So go.” Hanson was caught in a presenter’s the audience might give you the benefit of A common problem is fatigue. nightmare. the doubt and you might have a few more Hanson suggests a straightforward “You can imagine how they reacted. seconds. But without a fast connection, approach when facing an audience with I’d lost their attention before the session can you spell ‘glazed over?’” drooping eyelids. began,” says Hanson, now an assistant The list of quick connections is long. “Say, ‘Look, I know you’re exhaust- professor of management communica- Tell a story. Use a prop. Play off something ed, but if you stay with me for thirty or tion at the Marriott School. you see in the group. Refer to a current sixty more minutes, I’ll get you out of Face it. Sometimes, jumping into a event. Show a great visual. Ask a question. here early.’ They’ll usually rally.” presentation results in a belly flop Draw a picture. Show a punchy video clip. But if you can’t blame earthquakes in rather than a swan dive. Perhaps your Hold up a newspaper displaying a rele- Texas or late-evening bashes for a less- material is wrong for the audience. vant headline. Repeat a quotation. Toss than-enthusiastic reaction, what then? Maybe you’re scheduled for the last out a startling statistic. “Ask yourself, ‘What could I have afternoon of a weeklong meeting. Or you “Grabbers can be a lot of things. But done differently?’” Hanson advises. may have been thrust into the presen- not long and not a lot of detail,”Peterson “Could the introduction be clearer? Did I ter’s role at the last minute. And there’s says. prepare with a specific audience in always the chance that an earthquake Secretary of State Colin Powell con- mind? Where were they interested, half a continent away rattled your audi- nected with a worldwide audience in where did I lose them? Then fix it. Tinker ence’s attention. February by holding up a small vial of with whatever issues you come up with “Their minds were all on home and white powder during an address to the and try again.” their families, but they couldn’t be United Nation’s Security Council. The Never be too hard on yourself. The there,” Hanson recalls. And the class vial represented how such a small audience has some responsibility, too. had to go on. amount of anthrax could devastate an “Sometimes, no matter how dazzling, Her approach? Instruct the class in entire nation. charming, or prepared you are, they short bursts, with frequent long breaks “It was a little thing, but very effec- aren’t ready to hear your message,” to allow the attendees to call home. tive,” Peterson says of Powell’s prop. “It Hanson says. “That’s okay. You can only The class went on, the material was connected emotionally; it got right into be responsible for your part of the pre- covered, though at a different pace and your gut. It will be the enduring image of sentation.” in a different atmosphere than Hanson the session.” The ups and downs of presentations had planned. As Powell demonstrated, even when are part of the appeal, Hanson says. Every audience gives clues to a pre- presenting in front of large audiences, it’s They represent the chance for not only senter, from the good (steady eye contact, imperative to get the group’s attention, the audience but also the presenter to people sitting forward in their chairs, connect, then maintain the connection. In come away from the experience a more active participation) to the not-so-good front of thousands, Eggleston, the knowledgeable person. Virginia-based consultant, has been

summer 2003 11 known to zero in on an individual and bel- low, “Hey! Are you still paying attention?” Maybe that’s not quite your style, but QUICK AUDIENCE CONNECTIONS the point remains: “Keep looking out •Tell a story. • Show a punchy video clip. there. Keep your audience involved. Ask • Use a prop. • Hold up a newspaper questions. Make eye contact. It doesn’t • Play off something displaying a relevant matter if it’s an audience of twenty or you see in the group. headline. twenty thousand,” Eggleston says. • Refer to a current •Toss out a startling event. statistic. IT’S A JOURNEY • Show a great visual. AND A DESTINATION • Repeat a quotation. Presentations need a definite starting • Ask a question. point and ending point, with well-crafted •Draw a picture. messages tailored to the audience along the way. A common fault, especially among inexperienced presenters, is the tendency to wander off the topic, or worse, not be sure where the presenta- tion is headed to begin with. Effective presentations are not voy- ages into the unknown, but well-charted journeys with little left to chance, the experts stress. “You need a clear objective. You need a road map in mind of where you are going to start and end. Your audience must understand where you are headed,” Cannariato says. The opposite is also true, according to last long enough. And all the while, the YOUR PARENTS WERE Peterson.“Some people are big and expres- speaker drones on. RIGHT—JUST BE YOURSELF sive, but along the way, they’re told to speak The emotional physics are simple. If The temptation is almost irresistible, quietly and keep their arms at their sides. the speaker is boring, the audience will be especially for less experienced presenters. Let your own personality come out.” bored. If the speaker cares about and You witness a great presentation and Eggleston puts it another way. “The believes in what he or she is presenting, the decide the next time you’re in front of an audience picks up on insincerity immedi- audience will likely care and believe too. audience, you want to be just like Mike, ately. And I mean immediately.” “Moods are literally viral. A moder- or Dave, or Sally, or whoever gave the It’s what your parents said to you ate amount of emotional energy, even on terrific presentation. years ago. Just be yourself and people will perfunctory presentations, is vital,” That’s a mistake. A big mistake, pre- like you and listen. observes Thompson. sentation coaches say. BYU’s Thompson, Eggleston takes it a step further.“The in fact, says it may be the most funda- PASSION COUNTS trick is knowing your subject and then mental error of all. You’ve been there before, settling into believing in it.” What if you’re not a true “The first rule (of presentations) is your chair with high expectations as a believer? “That makes you an actor. And ‘know thyself,’” he says. “You need to find presentation begins. The topic should be not a very good one.” your voice, your authoritative voice on a interesting and relevant. The timing is A good presentation, says Laskowski, given topic. Your presentation must con- good. You’re hoping to learn something is well-organized, and delivered with confi- tain a principle or topic that is important that will make you a better manager or dence and knowledge. A great presentation, to you and applies to your audience’s employee, and maybe even a better he says,“has all the attributes of a good one, everyday work situation.” human being. plus presenters demonstrate their passion Cannariato seconds that notion. Ten minutes later, you’re looking at for the subject and show enthusiasm.” “You’ve got to be yourself. Your natural your watch, thinking of the work you self has to come through—that’s when could be doing if you were back at your VISUAL AIDS: THEY’RE GRAVY, we’re at our best anyway. Audiences will desk, or daydreaming about the round of NOT MEAT AND POTATOES see through you. You may not be really golf you played last Saturday. The ten In this day of great gadgets, gizmos, and funny, so don’t try to be humorous.” o’clock break can’t come fast enough, or gimmicks, the day of grease pens on clear

12 MARRIOTT overheads is long gone. “Stage fright provides energy. A “Often, the elevator version is more Right? Wrong. high-anxiety speaker is usually a lot more effective than what you had planned,” Presentation coaches have a healthy exciting than a low-anxiety speaker,” says Thompson says.“The scarcest resource an respect for the simple tools of presenta- Thompson. organization has is its time, especially an tion and a lingering mistrust of presenta- Peterson welcomes the jitters. “I like executive’s time. Your presentations need tions that rely on high technology. to be nervous. It raises your focus to a new to be crisp and compressed.” “You can overpower the audience. level. Nerves are good. It’s what you do Adds Peterson, “Be basic, be simple, Technology is a means to an end. You can with them that counts. You’ve got to herd be concrete.” get so excited about what you’ve created, those butterflies.” Much can be at stake when you’re the twirling and whirling images, that you Thompson recommends that pre- making a presentation. Maybe even lose the message,” says Cannariato. “The senters worry about their topic and mes- your career. “The ability to present is object lesson becomes bigger than the sage, then their audience. “By the time probably the number one skill lacking message, and in the end, the audience you do that, you won’t have much ‘worry’ today,” Peterson says. “If you can’t present remembers the object and not the lesson. left in you about your presentation.” well, you’re not going to move up in the You can become a technology junkie. Other techniques to put your ner- company.” Click and go, click and go.” vous energy to work include exercising, Eggleston concurs. “Even a job inter- How much high tech is appropriate? rehearsing the presentation, circulating view is basically a one-on-one presenta- Peterson has a rule of thumb. “Presenters among the audience beforehand, breath- tion, where you’re trying to sell yourself.” should ask themselves the question, ‘If ing exercises, and reminding yourself that Little wonder that your knuckles something happens to my technology, the audience wants you to do well. might turn white as you grip the podium. could I make the presentation anyway?” If Lack of nervousness could be more Even the professionals say those worri- the answer is no, he says, you’re relying serious than a case of the jitters. some symptoms—sweaty palms, pound- too much on technology. “If you’re not nervous, you probably ing temples, knots in your stomach— Another drawback is that technology aren’t excited about your presentation, or probably never will completely disappear can leave the audience behind. don’t believe in what you are saying,” before you stand up, clear your throat, “You become so focused on getting Peterson says. and begin your presentation. But that through the show that you don’t allow the doesn’t mean presenting should be audience to interact. You lose flexibility,” KEEP IT SHORT, KEEP IT SIMPLE regarded as a near-death experience. says Peterson. “Maybe what was really Few things frustrate people more quickly Preparation, knowing and connect- important to someone was three slides than feeling their time is being wasted. ing with your audience, keeping your back, but you’re just clicking ahead.” When it comes to presentations, less is messages short and simple, just being If you want to really stand out, think usually more. yourself, putting butterflies to work for retro. Thompson says, “Sometimes in a “Say you had a three-hour block of you, and judicious use of visual aids will long line of presentations, the more prim- time. What if you only used an hour? Will practically ensure that you live to present itive visual aids—flip charts, overheads— people really be mad?” asks Peterson. another day. m hold everyone’s attention much better. Thompson illustrates by analogy. They stand out because they’re different.” You’re about to make a presentation to the ABOUT THE AUTHOR Still have a drawer filled with old company’s CEO. Suddenly, he gets an Donald S. Smurthwaite has worked in pub- grease pens? Better hang on to them. urgent phone call and must leave the lic communications and as a freelance writer meeting. He invites you to ride the eleva- for more than twenty-five years. He resides HERD THOSE BUTTERFLIES tor down thirty-eight floors with him and in Boise, Idaho and is the author of four LDS Cindy Peterson is used to performing in says, “Give me a summary of what you novels. He earned his BS in communications front of crowds not only in her current were going to say.” from BYU in 1977. job but also as a world-class speedskater who appeared in two events during the 1976 Winter Olympics, representing the If the speaker cares about and United States. Does she still get butter- flies when standing before a group? believes in what he or she is “Always,” she says. She’s not alone. Thompson says he’s presenting, the audience will intrigued by the number of top executives who are “anxious and fearful about speak- likely care and believe too. ing publicly.” A case of the nerves is not necessari- ly a bad thing.

summer 2003 13 ecently, I had the high privilege of taking the oath of office for a second time as Oregon’s U.S. senator.R With very few exceptions, the peo- ple I serve with are distinguished men and women. Whether Republican or Democrat, they go through the fire of a campaign and come to the Senate because they care deeply about making the world a better place and preserving the best about America. If I have one impression of our gov- ernment after six years of serving as a sen- ator, it’s that our Constitution is inspired. Our government truly is “the last, best hope of mankind” as Abraham Lincoln said. Our Constitution has endured more than two hundred years. Through unbe- lievable trials, it has remained a living document for a free people. And as a con- sequence, you and I today have inherited a nation that is not just the capital for this land but for the free world as well. America defends human rights; it pro- motes prosperity through free enterprise, and it encourages others to establish democratic institutions for the protection of freedom in their lands.

I often meet with foreign visitors who the noblest values of America evolved out are anxious to have trade, aid, and military of the history of our colonial forebears. alliances with the United States. They They came here to worship either as come because they admire and respect us, Catholics in Maryland, as Baptists in even if they don’t all love us. They under- Georgia, Puritans in Massachusetts, or stand the enduring nature of American Quakers in Pennsylvania. They struggled freedom and prosperity, and they aspire to to figure out how to establish a state while it for their posterity and people. respecting their religious differences. minorities. If you ask for tolerance you I feel honored to serve in our nation’s Tolerance for religious pluralism became must practice tolerance. And remember, capital. If I were to sum up my life and a tenet of public life in America. tolerance doesn’t mean agreement with service to family and community, to God Yet even after the founding of our others, it means respect for others. and country, I could probably do it in nation, Joseph Smith and his followers Politics for me was one of the forma- three words: peas, politics, and priest- experienced the realization that America tive influences of my life. My father served hood. I hold a law degree, yet I have hadn’t fully learned the lessons of reli- in the Dwight D. Eisenhower administra- worked much of my life in the frozen veg- gious tolerance and freedom. Early Latter- tion. When that administration ended, my etable processing business and in politics. day Saints were driven west out of the cousin, Stewart Udall, became the secretary In my service, I try to contribute to then boundaries of the United States to of interior to John F. Kennedy. One of my church and state. But here I must make an pursue their right to worship God accord- earliest memories was going to Kennedy’s important distinction—I am not a ing to the dictates of conscience. As a Inauguration. It was a cold, clear January Mormon senator; I am Oregon’s senator. United States senator and Latter-day day. The occasion was filled with pageantry But, I’m free to worship and live as a Saint, I am mindful of my obligation and and importance. I remember seeing this Latter-day Saint. privilege of representing people of all young president and his beautiful wife. I I represent a state where Latter-day faiths and those of no faith. recall hearing the cannons roar in salute, Saints are a minority. The biggest church I believe as Latter-day Saints we watching the parade pass by, and thrilling in Oregon is the un-churched—those should be tolerant and respect those of to his clarion call for a new generation of who choose not to believe at all. One of other faiths. We should understand that Americans to carry the torch of liberty. Even though I was only eight years old, it all struck me as very important. I remember thinking,“I would like to do this some day.” I also remember wondering, “Maybe you If ou as can’t because you’re Mormon.” I never lost my boyhood interest in public affairs. I remember several things for tolerance ou must about my eventual decision to run for public office. I’m going to relate some of these to you, not to attract attention to practice tolerance. myself, but to hopefully encourage you. I want to urge you to dream big and work hard, because in America your dreams can come true—your religion need not be others believe in their traditions and an obstacle. faiths as fervently as we believe in ours. After graduating from BYU and Remembering this helps me to keep in bal- practicing law for several years, I took the ance my faith and my duty to all opportunity to go back to my boyhood Americans. Therefore, when I go into the town in Oregon and acquire the assets of U.S. Senate, I don’t check my values and a food processing business. beliefs at the door. But, I am very careful I went to Sharon, my wife, and said, not to pursue a sectarian agenda. No mat- “I’d like to go back to the place of my ter what field you choose to pursue, I birth, Pendleton, Oregon, and buy a encourage you to openly live your faith, financially distressed food processing but do so tolerantly of others. It is not easy plant.”Her question was,“Why did you go to do—but it’s critical. I learned the lessons to law school if you wanted to be a pea of tolerance throughout my life by keeping picker in Pendleton?” It was a good ques- my faith in places where Mormons are tion. Nevertheless, we went to Oregon,

16 MARRIOTT and our company prospered to the extent ground like mine. But, bucking the odds, that it’s now producing about 15 percent I won a large victory. Then came an Senator Smith speaking at the of America’s frozen peas and corn. opportunity to run for the U.S. Senate 2001 Veterans Day Parade in Fifteen years later, I remember upon Bob Packwood’s sudden resigna- Albany, Oregon. watching a news story about a young man tion. My doubts crept back in, but I decid- declaring his candidacy for president. I ed to try. I came from forty points behind, didn’t think he had a chance because the only to lose by a percent. It was a deeply then president was at 90 percent popular- disappointing experience. But to my ity. This candidate was a forty-five-year- amazement, my Mormon faith never real- old southerner. I had just turned forty. I ly came up during the campaign. Indeed thought to myself, “He’s about your age, America, in particular Oregon, had and he’s running for president—you’re learned the lesson that John F. Kennedy still thinking about running for some- taught: how you pray should not keep you thing.” The candidate was Bill Clinton. out of public service in this country. His candidacy motivated me. I once told The day that I lost, Mark Hatfield, the him his presidential campaign had in part sitting U.S. senator from Oregon, called inspired me to run for office. He looked me and said, “Gordon, I know you don’t somewhat chagrined that he had so influ- want to hear this, but you’ve got to run enced me, particularly after I voted twice again, because I’m not going to run for re- to remove him from office. election. I’ll help you even more, and I Shortly after seeing that news story think you can win next time.” I took his who are being persecuted. It’s also a great about Clinton’s candidacy, some promi- advice, ran again, and won. privilege to get a call from church leaders nent people in our community encour- In the course of your life and career and to be asked to help. Not just to help aged me to run for the Oregon state sen- you will not always win. When you get our Church, but other churches as well. ate. I was a bishop at the time, and I did knocked down—and I promise, you The 11th Article of Faith reads: “We not think it was right for one holding an will—the great task is to get up and try claim the privilege of worshiping Almighty ecclesiastical position like that to also again. You will be surrounded with feel- God according to the dictates of our own pursue an elected state position. I said, ings of doubt, despair, and dismay. If you conscience, and allow all men the same “I’m interested enough that I will ask my can hold on, these things make you a bet- privilege, let them worship how, where, or stake president what he thinks.” I went to ter and stronger person. Don’t quit. To what they may.” Remember and practice him and said, “My first responsibility is to lose an election or a job is not to be the 11th Article of Faith as you leave BYU this calling, but running for office is defeated, but to be challenged. You haven’t and go into business, law firms, county something I’ve always wanted to do. What failed until you quit. commissions, or even the U.S. Senate. do you think?” He responded, “If you I spoke earlier about tolerance. I I hope you appreciate the privilege want to run, we’ll release you. If you don’t found that the Oregon people are so tol- and blessing you have as a citizen of the run, we’ll fire you.” He continued, “You’ve erant and open, there’s even room for United States of America. Your dreams can served for four and a half years, and we Mormons. Oregon’s two senators are a come true. Mine have. If you will dream were going to get rid of you anyway.” Jew and a Mormon: one from the popu- big, work hard, hold on to your values and I went to my wife and said, “Sharon, lated, liberal part of our state, another live them, I promise you more victories I’d like to run for state senate.” Her from the rural, conservative part. I think than defeats. response this time was, “Well, you’ve been that speaks well of Oregonians. In People say they can’t stand politics. I a lawyer, a pea picker, and now you want to America we make room for people of all understand that. But life is about politics. be a politician. Why do you persist in faiths and from all places. Politics is about communication. descending the ladder of social acceptabil- As a member of the Foreign Relations Communication is about making your ity?” Nevertheless, she supported me again. Committee, I have traveled the world case, getting your way, and winning what I feared Oregon would reject some- preaching religious tolerance. It has been a you believe to be right. Part of your one with a seemingly conservative back- privilege to advocate on behalf of those responsibility as Americans and as Latter-

summer 2003 17 Senator Smith reading to a day Saints is to be involved in politics to About the Speaker student at Oregon's Peninsula the extent that you can stand it. At the Gordon H. Smith was sworn in as a United very least, be an informed voter. I will not States senator on 7 January 1997, becoming the Elementary school to celebrate first U.S. senator from eastern Oregon since tell you how to vote; that determination is the Start Making a Reader 1938. Smith serves on five major Senate commit- your sacred right. Patriots died to make Today (SMART) program. tees: Commerce, Science, and Transportation; sure you have a democratic choice. It is a Energy and Natural Resources; Rules; Indian great disappointment to me that so many Affairs; and the Finance Committee. He also do not vote. Somewhere on the continu- serves on the Special Committee on Aging and is um of running for president and being an a member of the Senate Western Water and informed voter, I plead with you to get Rural Health Caucuses. Smith earned a history degree from BYU involved. An important part of enjoying a in 1976 and a law degree from Southwestern full and successful life is serving and par- University in 1979. He and his wife, Sharon, ticipating civically. have three children and maintain homes in Don’t let anyone tell you that you Pendleton, Oregon, and Bethesda, Maryland. can’t do it, because I’m here to say that This text includes excerpts from the sena- you can. If it can happen in Oregon, it can tor’s speech to Marriott School graduate stu- dents 10 January 2003. happen in Ohio; it can happen in any state of the United States. God bless you Flag photo by Seth Smoot. Other photos and good luck. m courtesy of Senator Gordon Smith’s office.

Q&A: the sanctity of life such as abortion and of Mormons in the public square. Five per- Q: Senator, how do you deal with assisted suicide, as well as issues regarding cent of the U.S. Senate are Latter-day situations when your constituents the family. I have never hidden my posi- Saints. Once, Neal A. Maxwell and I were desire something that you tion on any of these kinds of issues from visiting in Washington, D.C. He said some- morally feel is wrong? Oregonians, even though I am often in thing I’ll never forget: “If Joseph had had the minority. Sometimes, I simply admit, but one of you” (meaning Latter-day Saints A: First, you and I will never vote for any- “That is my belief; it is grounded in my as U.S. senators to help redress the griev- one with whom we agree 100 percent. religious faith.” The people of Oregon ances of the Saints). His words reminded When you look for someone to vote for, have a right to know it. They know it, and me that we should help ensure social jus- look for three things: 1) someone whose they vote accordingly. tice for all, even for Latter-day Saints. general political philosophy you agree Even though my constituents don’t I am grateful for an opportunity I with; 2) someone whose judgment seems agree with all of my decisions, I believe had to help two Latter-day Saint mission- sound and good; and 3) someone who has they know my differences with some arise aries. Several years ago, I got a call from personal integrity. out of genuine conviction. Having said Church headquarters about two mission- For me, one of the tests of personal that, you can’t be in the minority on every- aries kidnapped in Russia. I was on my integrity in public life is whether an indi- thing, or you won’t be elected. But again, way to the White House and within the vidual will sacrifice his or her office for a voters can abide differences on some mat- hour was able to approach President principle he or she believes in. If you vote ters when born out of conviction. Clinton. I said, “Mr. President, there are for leaders who act as political weather two young American boys who are in vanes, you’ll find they don’t have integri- Q: What is the reputation or stereo- great danger in Russia.” He immediately ty—they just want to be popular. There type of Latter-day Saints in politics? directed all the resources of the American have been times I’ve had to ask myself, government to help the Russians to free “What do I really believe? For what cause A: Latter-day Saints generally are seen as these boys; they were brought back safely. am I willing to lay down the keys of my peculiar people. I think there are some who In sum, I believe our faith is needed, office to defend?” look at us with suspicion. However, they valued, appreciated, and deeply respected Some of the moral issues in politics are few, and I think most deeply admire us in American government. That doesn’t that bring a Latter-day Saint into conflict for the values we promote in the public mean there aren’t opponents, but opposi- with the conventional thinking involve arena. There certainly is a mainstreaming tion can make us stronger.

18 MARRIOTT s chool news

Aon CEO Named International global insurance and risk management ser- business awards and is a member of the Executive of the Year vices corporation employing more than Chicago Business Hall of Fame. In 1998, fifty thousand people in 125 countries. Ryan and his wife, Shirley, were awarded Thirteen hundred Aon employees were the Distinguished Philanthropist Award. working in the World Trade Center on 9/11. Although most of the company’s Long-Term Initiative to Increase employees made it out of the building, 176 Minority Opportunities lost their lives in the attack. “That tragedy tremendously affected Aon,” Ryan says. “I learned that one of the

Photo courtesy of Mark Philbrick/BYU. things people need is physical contact. I The Marriott School and BYU Board of hugged more people in a two-week period Trustees named Patrick G. Ryan, chairman than I had in my entire life. A lot of Aon and CEO of Aon Corporation, as the 2002 people really reached out to their fallen International Executive of the Year. colleagues’ families.” President James E. Faust, Second Counselor Before 1990, Aon was a large national The Marriott School has launched a major in the First Presidency of The Church of insurance company. Under Ryan’s direc- initiative to improve minority representation Jesus Christ of Latter-day Saints, presented tion, Aon doubled its revenues and assets. in its graduate programs. The diversity ini- the award to Ryan at a banquet on 8 Ryan was named president and CEO of tiative is designed to recruit a more diverse November 2002. what is now Aon Corporation in 1987. He student body and faculty; provide students The IEY award is given annually to is chairman of the Board of Trustees of and faculty with cultural awareness and sen- honor an outstanding executive who has Northwestern University and a director of sitivity to diversity issues; and improve the demonstrated exceptional leadership and The Tribune Company. He also serves as a school’s internal climate to be more support- high moral character. trustee of Rush-Presbyterian-St. Luke’s ive of female, international, and minority Headquartered in Chicago, Aon is a Medical Center. He has received many students and faculty. The school’s initiative focuses on under- represented minorities, defined as Native marriott school rises in Financial Times rankings Americans, Hispanics, Pacific Islanders, African Americans, and women. Some of the The Financial Times of London advanced the Marriott minority recruiting activities include work- School for the second consecutive year in the paper’s global ing with national and international BYU ranking of top one hundred MBA programs. The Marriott Management Society chapters, local Church School ranked 51st this year compared to 63rd in 2002 and leaders, institute leaders, and alumni to net- 75th in 2001. work and find prospective minority students In addition to the overall ranking, the school’s alumni from all over the world. placed its finance program among the top ten worldwide. To cultivate future faculty, the school is The Marriott School also placed among the top ten in looking not only at minorities in current North America for salary percentage increase—calculated graduate programs around the country but from students’ salaries at the beginning of the MBA to three years after graduation, comput- also at students beginning graduate pro- ed as a weighted average of responses from the 2001, 2002, and 2003 surveys. grams at the Marriott School. A program is “We’re pleased with the recognition that BYU and the Marriott School continue to now in place to mentor and provide support receive from the Financial Times and other prominent business school rankings,” said BYU for future PhD candidates. For more infor- President Merrill J. Bateman.“The recognition is evidence of the school’s strong academics mation on what faculty, staff, and alumni are and our graduates’ ability to add value to companies and organizations around the world.” doing to drive the diversity initiative, visit This is the fifth year the Financial Times has ranked business schools. The paper’s criteria marriottschool.byu.edu/career/diversity.cfm. measure a school’s strength in three areas—purchasing power in the marketplace, diversity of experience, and the school’s research qualities. The rankings are compiled from two question- BYU—Hawaii Hosts naires and an independent assessment of research. One questionnaire was completed by alumni Entrepreneurship Conference who graduated in 1999. A second questionnaire was completed by each school. The paper eval- The Center for Entrepreneurship’s founders uated business schools on six continents for its 2003 MBA rankings published 20 January 2003. visited BYU—Hawaii last January to mentor

summer 2003 19 school news

finance professor named 2003 outstanding faculty from some broad perspective, we can sense the purpose of the exercise, the school—the The Marriott School recently honored Grant R. McQueen with its university, if you will—that moves this earth 2003 Outstanding Faculty Award, the highest faculty distinction life forward in our becoming like the Savior.” given by the school. The award was presented at a banquet 28 March Full text of their addresses can be found 2003, where the school also recognized seven other faculty members at speeches.byu.edu. for their contributions in teaching, research, and citizenship. “Grant is an extremely genuine and open person. He readily shares ideas and experiences with colleagues and students,” says faculty news Dean Ned C. Hill. “He also has the uncommon ability to teach classes that challenge students at all levels—making accommoda- BYU and MIT Professors Link tion for each student’s success.” Political Favors to Stock Values McQueen, the William Edwards Professor of Finance, first entered BYU as an undergrad- Having friends in high uate chemistry major. However, he claims an unappreciative physics professor caused him to places has its benefits, change his major. “When I couldn’t remember the formula to the question: ‘How tall is the and in Malaysia the ben- bridge?’ I wrote on my test that I would find the bridge custodian and trade him the stopwatch efits are worth billions. and the rock of known density for a tape measure, then measure the bridge.” McQueen received BYU and MIT only one point for his answer and the recommendation he study business. researchers recently mea- Before studying business, McQueen earned a BS in economics from BYU. Three years sured the impact of later he earned an MBA also from BYU. In 1989, McQueen completed his PhD at the cronyism—favoring University of Washington and joined the Marriott School, where he has taught since. friends and political allies—on Malaysian McQueen is known for his tough corporate finance classes. He is described as a companies’ stock values. Their research demanding teacher who is interested in the understanding and intuition of his students. In showed that companies with political connec- 2002, he was honored with the Marriott School Teaching Excellence Award. tions regained stock value much more quickly This year’s Marriott School Teaching Excellence Awards were presented to Robert J. than other companies, following restrictions Parsons, the National Advisory Council Professor of Public Management, and David M. imposed by the government during the East Cottrell, associate teaching professor of accounting. Research Awards were presented to Asian economic crisis of the late 1990s. Marshall B. Romney, the John W. and Nancy S. Hardy Professor of Accounting and “We found that during the crisis, compa- Information Systems; Wm.Gerard “Gerry” Sanders, associate professor of strategy; and J. nies with political connections experienced a Michael Pinegar, the Joel C. Peterson Professor of Finance. Citizenship Awards were pre- much stronger rebound in their stock prices sented to Kaye T. Hanson, assistant professor of organizational leadership and strategy, and than companies that didn’t have these con- G. Fred Streuling, the Deloitte & Touche Professor of Accounting. nections,” says Todd Mitton, assistant profes- sor of business management and co-author of the study, which appears in the February issue students and to attend the Entrepreneur Marriott School Faculty of The Journal of Financial Economics. Conference. Speak at Devotionals Prior to the crisis, companies in Malaysia The founders’ visit is a component of the Maurice L. Stocks spoke at a Patriot Day enjoyed the benefits of their connections, partnership between the Center for devotional on 2 November 2002. Stocks, an but when hard times hit, a shrunken tax- Entrepreneurship and BYU—Hawaii. “What assistant dean, served in the Air Force for base limited the ability of government offi- means the most to founders is being with twenty-nine years. cials to grant favors to their cronies. To com- students and imparting experience,” says He spoke about his conversion to the bat the effects of the major economic slump, Linda Rich,program director for the Center LDS Church after he graduated from the the Malaysian government instituted strict for Entrepreneurship. University of Oklahoma. “People are watch- capital controls—limiting the flow of money The center’s founders and staff, ing us, and they expect us to live by the out of the country and providing officials Marriott School deans, and Student standards of the gospel,” Stocks said. “They with more resources to help their friends. Entrepreneur of the Year David Bateman expect us to be honest, committed, and Once capital controls were instituted, attended the conference. dedicated.” stock prices at firms with connections to “These wonderful BYU—Hawaii stu- On 3 December 2002, Kaye T. Hanson, Prime Minister Mahathir quickly began to dents from foreign countries will return to an assistant professor of management com- rebound. “This suggests the market recog- their homelands; they’re the key to building munications, gave the devotional address. She nized that implementing capital controls was the Church, because many of their countries’ spoke about having an eternal perspective. a way for the government to give support to economies are not highly industrialized,” “We are given time and opportunity to favored companies,” Mitton says. says Don Livingstone, director of the Center be molded like Jesus Christ,” Hanson said. “During the first part of the crisis, for Entrepreneurship. “We are in a process. So are all those around politically connected firms in Malaysia lost us. By looking at this earth and its purpose about $60 billion in market value,” he says.

20 MARRIOTT school news

Horace Pratt Beesley “When capital controls were implemented community and Church. As a youth he Professorship Announced by the Malaysian government in September served a mission in Germany, and in 1966 1998, companies with close ties to Mahathir he returned to serve as president of the gained about $5 billion in market value in Central German Mission. He and his wife, that one month.” Mary,were married 24 October 1928. Mitton and his co-author, MIT Professor Professorship benefactors are Brent and Simon Johnson, attribute about 9 percent of Bonnie Jean Beesley, Horace’s son and the initial $60 billion lost by connected firms daughter-in-law. Brent is chair and CEO of during the economic crisis to a reduction in Heritage Bank. He earned his BA from BYU the expected value of government benefits. and his MBA and JD from Harvard They estimate that 32 percent of the $5 bil- University. Bonnie Jean is an officer and lion market value increase that followed the Left to right: Bonnie Jean and Brent Beesley, Ned and director of Heritage Holding Corporation Mrs. Hill. implementation of capitol controls can be and a director of Heritage Bank. She earned attributed to a rise in the perceived value of On 11 February 2003, the Marriott School her BA from the University of Utah in 1979. political connections to the prime minister. announced the founding of the Horace Pratt The first recipient of the professorship is Beesley Professorship of International Jeffrey H. Dyer, associate professor of Professor Measures BYU’s Management. organizational leader- Economic Impact Horace Pratt Beesley was a talented ship and strategy. What began as gradu- businessman, involved both in the auto Before joining the ate research almost industry and real estate. He served as the Marriott School in forty years ago has president of the Utah Board of Realtors and 2000, Dyer taught at become a regular was a member of the National Home the University of study appraising Builders Economic Council. Pennsylvania’s Wharton BYU’s influence on the Horace was also actively involved in his School for six years. local economy. Robert J. Parsons, remembering sheri j. bischoff chair of the George W. Romney Institute of Public Management, conducted a study in BYU’s American flag flew at half-staff on 1964 to assess BYU’s economic impact on Friday, 21 March 2003, to honor Sheri J. the Provo/Orem area for his master’s thesis. Bischoff, a Marriott School assistant profes- The research has been periodically updated, sor who died 18 March 2003 after a six-year and Parsons served as head of the latest fight with breast cancer. research group. According to the study, She was born 20 May 1961 in which looks at impact during the 2001–2002 Sunnyvale, California. On 12 May 1989 she school year, the university adds $379.2 mil- married Jon Bischoff. They have two daugh- lion to the local economy. In 1964 that num- ters, Amanda Joy and Sarah Anne. Bischoff ber was $24 million. loved spending time with her daughters. She “We want to show BYU’s contribution also was an avid reader. to the area,” Parsons says. “We conduct the Associate Dean Lee T. Perry says he study not to focus on the university, but to didn’t know anyone who didn’t love and build community relations. We want to be The Bischoff family, left to right: Sarah, Jon, Sheri, Amanda. admire Bischoff. “Sheri was an extraordinary good neighbors; we want to work together.” teacher, mentor, researcher, and scholar, but more importantly she was an extraordinary per- BYU adds 15,488 jobs and spends son,” he says. “She lifted all of us with her courage and devotion, and those whose lives she about $24 million in the Provo/Orem area. touched will never be the same.” Its students spend about $82.8 million, and Bischoff earned her bachelor’s and master’s degrees from BYU. From 1985 to 1990, she its employees spend about $87.6 million. was director of support/senior services at Cottonwood Hospital in Salt Lake City. In 1994 “The difference between BYU and she earned her PhD in organizational studies from the University of Oregon. That same year other comparable universities with similar she joined the Marriott School, teaching organizational leadership and strategy. community bases is that here most employ- In 1998, Bischoff received the Outstanding Professor Mentoring Award; in 2001, she ees live in the county and are involved in received the Marriott School Teaching Excellence Award. local economics. BYU also hires a lot of stu- “Sheri should have gone on medical leave from her teaching before she did, but she dents, which results in a larger economic told me once that her time in the Tanner Building was helping her stay alive,” says Michael impact,” Parsons says. Thompson, department chair of organizational leadership and strategy. “She drew strength from her students and colleagues who kept reminding her they were praying for her. What she did not know is how much strength we were all drawing from her.”

summer 2003 21 school news

Dyer’s research focuses on strategic alliances; e- main audiences are the academics and prac- Professor Wins Five-Year commerce strategy; and interorganizational titioners of tax, and he has a foot solidly Award for Communication Research learning, knowledge management, and trust. He planted in both camps.” The National earned his PhD in management strategy and Headquartered in Washington, D.C., the Communication organization from the University of NTA provides a setting for its fourteen hun- Association honored a California—Los Angeles in 1993. He earned his dred members to exchange ideas about public business communica- MBA in 1984 and his BS in psychology in 1982 finance systems through information, tions professor with a from BYU. research, and shared viewpoints. The associa- five-year Best Paper tion also publishes the National Tax Journal, a Award at the associa- Professor Elected President leading academic publication focusing on tion’s 88th annual con- of National Tax Association public finance, policy, and economics. vention in New Orleans. The award was pre- Gary C. Cornia has been Candidates for president of the organiza- sented to Curtis D. LeBaron,Marriott elected president of the tion are nominated by its board and elected School assistant professor of organizational National Tax Association, by the membership. leadership and strategy, and the late Robert the country’s most presti- “The NTA has a very good reputation Hopper, former professor in the Department gious organization of tax for fostering serious policy discussions, of Communication Studies at the University professionals. and I hope to contribute to that process," of Texas at Austin. Cornia, who teaches Cornia says. The paper, “How Gender Creeps into public finance, is a former Utah state tax com- Prior to his election Cornia was a mem- Talk,” was chosen by the NCA’s Language missioner and current chair of the Utah ber of the board of directors for the NTA and Social Interaction Division from journal Governor’s Tax Review Commission. from 1997–2001 and co-chair of the NTA articles published between 1997 and 2002. “Gary has a wonderful blend of solid aca- study on the taxation of electronic com- LeBaron and Hopper’s research found that demic background and practical experience,” merce. He is a visiting senior fellow at the communication isn’t inherently gendered, or says Kurt Zorn, NTA member and associate Lincoln Institute of Land Policy in didn’t automatically include gender refer- dean at the school of public and environmen- Cambridge, Massachusetts, and will return ences, as some researchers believe. tal affairs at Indiana University. “The NTA’s to teach at BYU in September 2003. “Communication becomes gendered as gender is made relevant to the interaction. students win first and second We examined recordings of naturally occur- place in national tax competition ring communication to show how gender creeps into talk,” LeBaron says. A team of four accountancy graduate stu- These findings support LeBaron’s busi- dents won first place in the national Deloitte ness communications research. “Gender is a & Touche Tax Challenge competition. The critical aspect of business communication. school’s undergraduate team placed second It’s a present concern for many organiza- in a separate division. tions,” he says. “It’s important for us to “We’re extremely proud of our students’ understand how moments of business inter- performance,” says Dean Ned C. Hill. “BYU action become gendered. When they become is the only university to ever have both teams gendered badly, such as with gender discrim- place in the top three in the same year. We ination in hiring or promotion, it leads to have achieved this for five consecutive years lawsuits. When they become gendered in a and six times since the competition began good way, such as with improving diversity, Left to right, back: Mark Chain (president of the Deloitte Foundation), Matt Dobberfuhl, Ron Worsham (faculty advisor). eleven years ago.” it leads to mutual respect.” Front: Laura Hancock, Alicia Carlson, Jennifer Borneman. Deloitte & Touche officials selected six graduate and six undergraduate teams as finalists to compete in two divisions from sixty Professors Win Outstanding teams representing forty colleges and universities in regional competition. Finalists were pre- Communications Article Award sented with a complex case study that required them to analyze data, identify issues, and con- The Association for Business Communication sider tax solutions for a fictitious client. Students were given only five hours to solve the recognized Marriott School professors with client’s problem and write a solution. its 2002 Outstanding Article Award. The First-place graduate team members, Alicia Carlson from Aurora,Colorado; Laura award was presented to Kristen DeTienne, Hancock from Bothell, Washington; Matt Dobberfuhl from Barron, Wisconsin; and Jennifer associate professor of organizational leader- Borneman from Philadelphia, will each receive a $1,000 scholarship, and the School of ship and strategy, and co-authors Karl L. Accounting and Information Systems will receive a $10,000 grant. Second-place undergradu- Smart and Matthew E. Whiting. ate team members, Terr y Jackson from Henderson, Nevada; Marianne Hafen from Las Vegas; The paper, “Assessing the Need for Matt Walton from Campbell, California; and Linda Andrews from Taylorsville, Utah, will Printed and Online Documentation: A Study each receive $500 scholarships and a $5,000 grant for the school. of Customer Preference and Use,” was pub-

22 MARRIOTT school news lished last year in the July issue of The pre-business major named 2003 kemper scholar Journal of Business Communication.Their The James S. Kemper Foundation named Andrea Lamb as one of research found that even though many busi- nineteen national Kemper Scholars. Every year the charitable nesses have moved to an electronic delivery branch of Kemper Insurance Companies works with selected uni- of documentation to reduce costs, it’s usually versities to choose one scholar per school. Winners receive a at the expense of customers who prefer three-year scholarship and three summer internships at different printed reference material. Kemper Insurance offices around the country. “We examined how computer users react Lamb, a pre-business major from North Port, Florida, is to how information is presented so that interested in a career in international banking, finance, or risk companies know how to design information management. “I really wanted to get the experience that an to meet customers’ needs,” DeTienne says. internship with Kemper provides. This is real hands-on business,” Lamb says. “Hopefully According to their findings, many people, the experience will help me start out with a better job when I graduate.” especially less experienced users, prefer to ref- “It was a really difficult choice this year,” says Rixa Oman, assistant to the dean and erence printed material. “We wrote this article campus Kemper coordinator. “We had a lot of outstanding candidates, but Andrea is a because our research focuses on the effect of great student and will make a wonderful addition to the Kemper Scholars.” technology on people in the workplace. We The foundation looks for candidates with imagination, maturity, and intelligence. wanted to understand human/computer Applicants must be freshmen or first-semester sophomores and are chosen from written interaction. There has not been much applications and personal interviews. research done on that,” DeTienne says.

Other employees are Logan Sheffield,a healthcare management. student news finance major from Molalla, Oregon; Scott The ACHE is an international society of Nuzman,a finance major from Littleton, nearly thirty thousand healthcare executives. Students Deliver Deals Via Internet Colorado; and Easton Harvey, a communica- Lambert became interested in the organiza- With high college tions major from Bellevue, Washington. tion after shadowing an alumnus as part of costs and low or the school’s mentor program. no income, stu- MPA Student Is First in dents are always in Utah to Win ACHE Scholarship Marriott School Launches need of a deal. But An MPA student is the Spring and Summer Business Minor that doesn’t neces- first person in Utah to Earning a business minor has never been sarily mean they win an American College more convenient than it will be this spring are coupon cutters. One business, started by a of Healthcare Executives and summer. For the first time, the Marriott Marriott School student, is figuring out ways (ACHE) scholarship School is making all minor courses available to deliver savings to students electronically. since the fund was start- during the spring and summer—enabling The idea belongs to Blaine Evanson,a ed in 1969. students to complete requirements for a senior majoring in information systems. He Ryan J. Lambert, BYU ACHE student business minor in two terms. rounded up some other students and began chapter vice president, received the Foster G. During the past five years, there’s been soliciting businesses. The result: McGaw national scholarship. Of the thirty- more than an 80 percent increase in stu- provodeals.com, a web site that offers dis- five hundred students affiliated with the dents pursuing business minors. In 2002, counts and charges businesses depending on ACHE, fewer than twenty scholarships were nearly 750 students earned business minors. how many coupons are viewed. awarded in the United States and Canada “Our goal is to remove as many barriers “Our research shows businesses don’t during the past two years. to earning a minor as we can,” says Joan know how to market to students; students “We’re very pleased with the honor that Young, director of the undergraduate man- don’t want to cut coupons,” Evanson Ryan has received, since the ACHE scholar- agement program. “Many students find that explains. “We want to become a medium ship is a very competitive national award,” the few business classes it takes to get a between students and businesses.” says Robert J. Parsons,chair of the Romney minor can really make a difference in land- Provodeals.com merged with Stacked Institute of Public Management. “Ryan is a ing that first job.” Student Card to create Student Marketing serious student, hard working, conscientious, Solutions, LLC. It offers a low-cost discount and very deserving of this scholarship award.” card to students in addition to the free stu- Lambert was also chosen to be on dent-discount web site. Utah’s ACHE Regent’s Advisory Council, “Businesses knew this kind of marketing the governing body for ACHE in Utah. The was possible. Ours works because we use board includes fifteen healthcare executives electronic and nonelectronic forms of adver- and three students. They discuss issues tising,” Evanson says. related to Utah health, the ACHE, and

summer 2003 23 alumni news

class notes National Bank Board of Directors, and Building Carl S. Fowles is a senior con- Contractors of America. sultant for Drake Beam Morin, Previously, Ramon worked at Ernst & Inc., an international consult- 1963 Ernst. He and his wife, Marilyn, have eight chil- ing firm. He has also worked dren. They reside in Boise, Idaho. for Kellogg Company, First W. Keith Garrett is owner and Security, Cigna, Trammell founder of Financial Services 1978 Crow, and Conoco. Diversified, a business consult- Fowles earned a BA in English in 1974, an MPA in 1978, and an EdD in 1986, all from ing and distribution company. Larry Johnson was named BYU. He and his wife, Martha, have six children He has also worked for IBM, chief technology officer for the and reside in Mesa, Arizona. U.S. Steel, and National state of South Carolina. He is Capital Financial. Garrett earned his MBA from responsible for developing 1980 BYU in 1963. He and his late wife, Leota, have information technology direc- eight children all of whom attended BYU. He tion and policy. Johnson over- resides in Tempe, Arizona. sees the Project Management Office, Advanced Out of almost twenty thousand Technology Group, Research and Planning car dealers nationwide, one 1968 Group, and Service Level Agreement Program; BYU accounting graduate was he also supervises government relations. recognized as a top five finalist J. Ramon Yorgason is president and CEO of Before joining the state of South Carolina, for the 2003 TIME Magazine Capital Development, Inc., and Capital Johnson was with Policy Management Systems Quality Dealer Awards. Developers, Inc., real estate development com- Corp.for seventeen years and was vice president Craig C. Christensen,who earned his BS panies. His son, David Ramon Yorgason, is vice of architecture and infrastructure in its in accountancy in 1980, was selected as a nation- president. Property and Casualty Development and al finalist from the sixty-five dealers nominated Ramon earned his BS in accountancy from Services Group. for the 34th annual award. Christensen was the BYU in 1968. He has served on various groups He earned his BS in business education only Utah nominee. The award is based on deal- including: Boy Scouts District and Council and administrative office management from ership performance and community service, and Committees, Foothills Technical Advisory BYU in 1978. He and his wife, Danna, reside in the finalists’ names are placed in the Automotive Committee, Ada County Planning Association, Columbia, South Carolina. Hall of Fame Special Recognition Hall in National Homebuilders Association, Citizens Detroit, Michigan. “When I left BYU I wanted my own busi- ness to set my own parameters; I didn’t antici- howthey became the andersen bunch pate being in the car industry, but I realized it played to my strengths,” Christensen says. Though she doesn’t have blonde pigtails, a lisp, or Christensen earned his MBA from the 1970s clothes, Cindy Brighton Andersen’s husband University of Washington in 1983. He bought his first dealership in 1989 and had seven at one once confused her with Cindy Brady. point. “My career gave me a chance to apply Cindy and Jay Andersen both attended a recruiting those principles I learned as a business student luncheon when they were accounting students—she in the car industry,” he says. was earning her BS and he was earning his MAcc. Christensen said his focus has changed Monte Swain, an associate professor of management from the car business to his new calling. In accounting, had arranged the event, and a few days October 2002 he was called to the Second later Cindy stopped by his office to meet with him Quorum of the Seventy. He and his wife, Debora, have four children. about it. Swain wasn’t in his office, but his research assistant, Jay, was. Jay asked for her name so he could leave a message. Although she said “Cindy Brighton,” 1982 Jay somehow heard “Cindy Brady.” Months later Jay called his brother, Jon Andersen, also an accounting major, looking for Cindy Brady’s phone number. Jon responded, “There’s no Geoffrey M. Waldrom is a Cindy Brady, but there’s a Cindy Brighton. Do you want her number?” principal for CRESA Partners, Jay graduated in 1998, and Cindy graduated in 1999—a few years later they got married. a corporate real estate advisory Cindy now works as an associate accountant at KPMG, LLP, a public accounting firm. She firm. He was formerly presi- previously worked for Arthur Andersen. Jay is the owner of Valley Venture Properties, a real dent of Strategic Commercial Realty and an office broker estate development company. He previously worked for Deloitte and Touche. with Insignia/ESG. Their first son was born in February. Although he may have accounting in his genes, Waldrom earned his BS in business manage- Cindy says there will be no pressure for their son to follow the same career path. They reside ment in 1982. He and his wife, Susie, have five in Mesa, Arizona. children and reside in Phoenix.

24 MARRIOTT alumni news

1983 Last February, Elizabeth A. Garrison earned his BS in psychology from Hullinger was promoted to BYU in 1982. After graduating with his MBA After graduation, James M. senior vice president and direc- from BYU in 1985, he started NAREI. Addition- Parker worked as an assistant tor of taxes for The Rouse ally, Garrison is involved in the book industry. buyer at Dillard’s department Company, in Columbia, His eighteenth published book is scheduled for stores. For the past nineteen Maryland. The Rouse Company release this fall. He worked as a publisher from years, he has been a financial is a public real estate company that owns shop- 1988 to 1993, distributing the best-seller advisor with American Express ping centers, office buildings, and residential Embraced by the Light. in its financial planning department; he also communities in twenty-two states. She earned her He and his wife, Paula Tripp-Garrison, have served as a district manager for nine years. BS in accountancy in 1985. Hullinger and her ten children. They reside in Gilbert, Arizona. Parker is a certified financial planner. He husband, Glenn S. Tracey, have three children and earned his BS in marketing from BYU in 1983 reside in Cockeysville, Maryland. 1986 and his MBA in finance from Arizona State University in 1987. He and his wife, Barbara, Marc Stephan Garrison is president of The Scott L. Schlappi is vice presi- have four children and reside in Mesa, Arizona. National Association of Real Estate Investors dent of sales for Principal (NAREI), a membership-based organization that Financial Group, an employee 1984 represents the educational, political, and infor- benefits company. He earned mational needs of 1.5 million real estate his BS in business management investors, partners, and property managers. One week after earning his BS with an emphasis in finance Garrison began his real estate investing career in in finance, Mark Nelson Moon from BYU in 1986. He and his wife, Becky, have 1977 in southern California. began his career with Farmers five children and reside in Mesa, Arizona. Insurance in Plano, Texas. In 2003, he will complete his nineteenth year as a Farmers brothers team up in business agent. Last year his agency was awarded all five levels of recognition that an agent can obtain: For the Driggs brothers running a business with relatives masters, roundtable, toppers, championship, and is not only a family affair, it’s something in their blood. president’s council. Fewer than seventy-five In 2002, Scott and Kevin Driggs decided to start agents out of the more than fifteen thousand Driggs Search International, a business that aids com- nationwide achieved all five levels. panies in attracting top talent. In the 1920s, their Four years ago, he started Moon Financial Services. The company originates home loans and grandfather started Western Savings and Loan in refinances existing loans. He and his wife, Elaine, Arizona with family members; in the 1970s and 1980s have six children and reside in Plano, Texas. it was the largest banking institution in the state. Left to right: Kevin and Scott Driggs. People warned Scott and Kevin about the risks 1985 of going into business with family members, but Kevin said he drew from his grandfather’s experiences at the Western Savings and Loan. Terry J. Tuttle has joined Weston & Tuttle, a “I’ve researched how they worked together. I tried to understand and learn from CPA firm in Cameron Park, California. Terry them,” said Kevin, a BYU MAcc graduate. “They were very open with one another—at works with his brother Mark Tuttle,a 1990 MAcc graduate, and Spencer Weston,a 1981 BS times they would even offend one another. We’ve tried to be open, but not offensive. We accountancy graduate. Before joining Weston & don’t want to harbor negative feelings for one another.” Tuttle, Terry held a variety of key operating and Scott, a BYU political science and Spanish graduate, believes their family’s closeness financial positions in the public and private sec- has helped their company get off to a great start. “Being in business together is great—the tors. Most recently he worked as a turnaround communication and trust is wonderful. Our ability to work well together might come from specialist in Los Angeles, Chicago, and New York. growing up playing together,” he says. Terry graduated from BYU in 1985 with a Kevin also credits his Marriott School education as beneficial teamwork training. BS in accountancy. He and his wife, Donna, “While earning my degree I did a lot of work with teams and learned how to be in a team have six children. They reside in Shingle Springs, California. environment. That has probably been the biggest assistance in my career,” he said. Before starting Driggs Search International, Scott was a senior account manager at an international search firm in Salt Lake City. Kevin has worked for PricewaterhouseCoopers, Honeywell, and Phelps Dodge. He has hired, trained, and mentored employees throughout his career. Another brother, Ryan, went to Arizona State University and works at Driggs Search International as a vice president; he previously worked in sales and marketing at IBM, Toshiba, and Compaq. Despite their extensive professional experience, Kevin says it was a little scary starting a new business. “Taking risks is not typically part of accountants’ nature, but this was something I’ve wanted to do. The timing was right.” “I’m glad we took the steps to start this company as brothers; I wouldn’t want to do it Left to right: Mark Tuttle, Spencer Weston, Terry Tuttle. any other way,” Kevin says.

summer 2003 25 alumni news

alumna makes her way down south Southwest Idaho and is chair of its Developer’s Council. David has also served on numerous Alexis H. Johanson would never have guessed that an planning committees with local jurisdictions. He internship with a tractor company would lead her to a worked three years as a senior consultant for job more than two thousand miles from her home in Arthur Andersen’s Business Systems Consulting in San Francisco. Cedar Hills, Utah. David and his wife, Lucy, reside in Boise, Johanson said her internship was instrumental in Idaho. They have three children. directing her career path. She interned as an accoun- tant for Deere & Company in Knoxville, Tennessee. Six 1998 days following graduation, she moved to Augusta, Georgia, to begin her accounting career for the John Deere Commercial Products Plant of Michelle Bray DiTondo was Deere & Company. recently elected partner at the “Pursuing an accounting career—let alone an accounting career with a tractor compa- Leadership Research Institute ny—was never my intention, but when you let the Lord direct your life, extraordinary (LRI), a management consult- ing firm specializing in organi- events transpire,” Johanson says. zation and leader effectiveness. One of those unexpected events was meeting her husband, Paul, at a regional activity She is the first woman and minority elected when she first moved to the area. They started dating a few months after their initial meet- partner in the firm. During her four years with ing and got married last July. LRI, she has consulted with companies such as Being in Georgia seems to have brought out the southerner in Johanson. Not only has Dow Chemical, Pfizer, and Prudential Financial. she acquired a taste for grits and sweet potatoes, but a slight accent has also emerged. “My Previously, DiTondo was a human resource husband grew up in the South and didn’t really acquire an accent. I, however, have acquired relationship leader with American Express and a one after only two years,” she admits. vice president in human resources for First Security Corporation. Moving from the West to the South was like moving to a foreign country, Johanson DiTondo earned her MBA in 1998 from says. “The southern pace is about ten times slower than the Utah pace, but I have come to the Marriott School. She earned her BA in edu- appreciate southern hospitality and warmth,” she says. cation from Arizona State University in 1991. Johanson has participated in many Church and community activities while in Georgia She and her husband, Rick, live in Las Vegas. including the American Cancer Society’s Race for the Cure. She earned her BS in accoun- tancy in 2001. Johanson and her husband reside in Augusta, Georgia. 2000

After graduating with a BS in 1989 neering from BYU in 1987 and his MBA from finance, Jon Anderton was the Marriott School in 1989. He and his wife, hired by Deutsche Bank Steven R. Lambert was recently Sheri, have four children and reside in Yorba Securities to be part of its named president and CEO of Linda, California. Consumer Investment Banking Nissan Motor Acceptance Group focusing on large-cap Corporation, where he oversees 1991 retailers, restaurants, and business services com- general operations. Previously, panies. In February 2002, he followed his group Lambert served as director of Randall R. Greeley is a plan- head to CIBC World Markets, another invest- financial planning and budgeting for Nissan ning and research manager for ment bank, where he focuses on middle-market North America, Inc. Before joining Nissan in the Chandler Arizona Police companies. Anderton has been part of teams 1992, Steve was section head for sales, earnings, Department. He earned his serving clients such as Krispy Kreme cash, and tax planning at Hughes Aircraft MPA from BYU in 1991 and Doughnuts, Brookstone, and Domino’s Pizza. Company in El Segundo, California. his BA from Arizona State Anderton received his BS in finance in Lambert earned his BS in chemical engi- University in 1989. He and his wife, Lidiette, have 2000 from the Marriott School. He and his wife, three children. They reside in Mesa, Arizona. Cherilee, have two children. They reside in Owings Mills, Maryland. 1994 tell us about you 2001 and your friends. David Ramon Yorgason, is vice president of Capital Development, Inc., and Capital Brian R. Woodland was Developers, Inc., real estate development com- recently named controller for web: marriottmag.byu.edu/tell_us.cfm panies. His father, J. Ramon Yorgason, is presi- The Alan White Company, a email: [email protected] dent and CEO. leading manufacturer of fine mail: 775 Tanner Building, In 1994, David earned his MBA from BYU home furnishings headquar- where he also earned his BS in accountancy in tered in Stamps, Arkansas. The Brigham Young University 1992. He has spent six years as a land developer company is an operating unit of Thompson Provo, Utah 84602-3187 in Boise, Idaho. David is on the board of direc- Street Capital Partners, a St. Louis-based private tors for the Building Contractors Association of equity firm.

26 MARRIOTT alumni news

Woodland earned his MBA from the Austin Management Society Formed our society who are not LDS. Our first two Marriott School in 2001. He and his wife, The newly formed Austin chapter of the speakers were of other faiths.” Michelle, have three children. They reside in Management Society held its inaugural Magnolia, Arkansas. lunch meeting with Dean Ned C. Hill as the Past President Rules the 2002 keynote speaker. The dean spoke about the Roost at Veterinary Hospital business climate and future trends. You could say Janna “Dean Hill encouraged participation in Poll’s career is going Last December, Jeremy Cooper was notified that an essay he the community and gave us ideas of what to the dogs, and she wrote won the national grand other chapters are doing,” says Peter wouldn’t be offend- prize in the graduate division of Gordon,chapter director of publicity and ed—it’s the truth. the 2002–2003 Attorney-CPA public relations. The Veterinary Foundation Essay Contest. The The chapter is working toward building Referral Center of thirty-three page essay he authored was a response to:“Compare and contrast the similarities and dif- and maintaining membership by varying the Colorado (VRCC), one ferences between retained earnings computed speakers and topics, maintaining an up-to- of the three largest specialty veterinary hos- under GAAP and earnings and profits (E&P) date web site, allowing time for networking pitals in the nation, hired Poll as hospital computed for federal income tax purposes.” at every function, and focusing on business administrator and president of veterinary The Attorney-CPA Foundation, a group ded- rather than religion, among other things. management services last November. icated to promoting the professions of law and “We have made an effort to avoid cater- “Unlike some healthcare administrators I accounting, sponsored the contest. Cooper is a tax consultant with ing to only Church members,” Gordon says. like hearing the patients’ sounds, checking PricewaterhouseCoopers. He graduated cum “We actually have quite a few members of on them, getting doggie licks, and giving laude from the Marriott School with his BS in accountancy in 2001 and his MAcc in 2002. He and his wife, Amiee, have one son. They reside in puget sound chapter hosts mba students San Jose, California. Students in the MBA Marketing management society Association organized a networking trip to Portland, Oregon, and Seattle last January. They met with Administrators Visit South America companies in the area and with the In November Tad Brinkerhoff, managing Puget Sound chapter of the director of the Global Management Center Management Society. (GMC); Jim Stice,MBA director; and Lee The group included twenty- Perry, associate dean, visited South nine first- and second-year MBA stu- American Management Society chapters in dents who compiled personal con- Santiago, Chile; Buenos Aires, Argentina; tacts they had in the Pacific Left to right, back: Matthew Pahnke, Harrison Jenkins, Dave Roach, Northwest and set the schedule for and Sao Paulo, Brazil. Jorge Rojas. Front: Moises Ortiz. “The visit was great because it gave us an the trip. “The BYU alumni were key idea of what kind of support we need to pro- to the success of this trip,” said MBA student Geoff Howard. “Alumni are always asking to vide the international chapters,” says help out—this gave them the opportunity.” Brinkerhoff, managing director of the GMC The students met with Intel, Nike Golf, Hollywood Entertainment, Microsoft, AT&T and member of the Management Society’s Wireless, Amazon.com, Alaska Airlines, SAFECO, Eddie Bauer, and the Seattle Steering Committee. “They need more com- Thunderbirds. “It’s low pressure for the people we visit; we meet with them, and it’s up to us munication from us. One way we are trying to to follow up for a potential job or internship opportunity,” says Scott Porter, an MBA stu- offer that is with the GMC newsletter; we have dent and president-elect of the campus graduate chapter of the Management Society. a section devoted to international chapters.” The trip not only gave them a firsthand perspective on business marketing but also a The administrators were especially good networking experience. “This trip might lead to opportunities that may not have hap- impressed with the strong chapter leadership pened otherwise. Our goal is to plan more trips during the upcoming semesters,” says in Argentina. Whitney Seamons, an MBA student. “We’d like to think we’ve started a tradition.” “Many of the chapter members have The students are hoping their meeting with the Puget Sound Management Society will lost jobs.” Brinkerhoff says. “Most of them encourage other student-alumni connections. “This was a groundbreaking idea to build have found their new jobs through contacts direct relationships between students and the individual chapters of the Management with each other. Networking is essential, Societies,” Porter said. especially in an economy like Argentina’s. In the upcoming year Porter would like to work with local chapters to see more trips They are a tight-knit group because they like this one come to fruition. Any chapters interested in contacting Porter about having help each other.” students visit their area can email him at [email protected].

summer 2003 27 alumni news

for information on Poll is a member of Medical Group structure and profitability to healthcare ser- Management Association and has her med- vices, but I also love animals. It’s a great management society ical practice executive certification from the combination.” chapters in your Association of Certified Medical Practice area, contact: Executives. For the last ten years, she worked Chapters Raise Money at The Children’s Hospital in Denver, for Scholarships Rixa Oman Colorado, leaving her post last year as The New York metro chapter of the BYU (801) 422-6824 administrator of the Cardiac Care Center. Management Society, known as the New [email protected] “When I left The Children’s Hospital, I York Latter-day Saint Professional wanted a position with rewarding manage- Association, was privileged to hear from or log on to: ment possibilities and a place I believed in Oregon’s U.S. Senator Gordon Smith at their marriottschool.byu.edu/mgtsoc that served the community like the hospital first benefit banquet. The society was able to did,” Poll says. “I enjoy working at VRCC raise four thousand dollars for its education- with the wonderful professionals who have al scholarship program. welcomed ear scratches,” Poll explains. chosen a career entirely because of their love The banquet was held at the Marriott “These are my daily rewards, along with the and compassion for animals.” Marquis Hotel in Manhattan. Along with the occasional new puppy that comes through VRCC delivers complex care to animals dinner and keynote address, the evening and delivers a healthy dose of kisses.” through board-certified veterinary special- included a video featuring former scholar- Poll was president of the Denver chapter ists. The veterinarians and staff are trained ship winners and a vocal performance. of the Management Society in 1995 and was and certified in acupuncture, cardiology, Other distinguished guests included program chairperson for the two preceding dermatology, internal medicine, neurology, David Neeleman, CEO of JetBlue Airlines; years. She is married to Gregory W. Olender; oncology, ophthalmology, radiology, and Elder Clayton Christensen, an Area they started dating while earning their MBAs surgery. Authority Seventy and professor at the from the University of Colorado and mar- “Having had a background in medical Harvard Business School; Sir Thomas Harris, ried in 1994. Poll graduated with an empha- administration, I’m now able to bring much consul-general of Great Britain; and Jamie sis in healthcare administration in 1996 and of the structure I’ve learned there to veteri- Baer Petersen, a renowned opera singer who earned her BS from BYU in 1984. nary medicine,” Poll says. “I enjoy bringing sang a medley of “You’ll Never Walk Alone” and “God Bless America.” One hundred and sixty people attended the event. orange county chapter hosts prominent guests The New Hampshire Chapter of the New England Professional Society, an affiliate of The Orange County Management the BYU Management Society, also had great Society is making the most of their goal success raising money for scholarships. In to “help those who share our values to 2002, the society raised more than six thou- enhance their careers in any way we can.” sand dollars that was awarded to six students. The chapter strives to serve and support members on every level of need by New National Steering arranging spiritual, educational, and fun Committee Members activities. Scheduling luncheons and The Management Society National Steering reaching out to members to increase Committee has two new members. Bill activity and build a support system has Chapman,past president of the Orange been part of their success. Actor Gordon Jump addressed the Orange County chapter last County chapter replaced Wayne Sant in the November. Left to right: Joe Bentley, Bill Chapman, Gordon Jump, Outstanding speakers have southern California region. The change was Betty Jump, Tom Thorkelson. highlighted the Orange County made at a banquet honoring President Merrill Management Society’s activities. They recently heard from actor Gordon Jump, often recog- J. Bateman on 22 March 2003. Sant served on nized for playing the Maytag repairman and for his leading role in the popular sitcom, the committee for nearly seven years. WKRP in Cincinatti. Other speakers included Peter Vidmar, an Olympic medallist and moti- Helena Hannonen,past president of the vational speaker; Marriott School Associate Dean W. Steve Albrecht; BYU President Merrill J. South Bay chapter, replaced Rich Barney in Bateman;and justice of the 9th Circuit Court of Appeals J. Clifford Wallace. the northern California region. Barney “One of our goals has been to develop a full year’s calendar in advance and post it on our served on the committee for five years. web site,” says Bill Chapman, past president of the Orange County chapter and new member Hannonen was introduced at the annual Bay of the national steering committee. “People can now plan to attend our events with great Area Distinguished Public Service Awards anticipation, instead of hearing about things at the last minute and having conflicts.” Banquet 25 April 2003. Proceeds from both The chapter has also focused on publishing membership directories and quarterly dinners were used to benefit chapter scholar- newsletters to keep its members informed. ship funds.

28 MARRIOTT annual report

The following report shows how financial resources were years, we have been able to expand student programs, increase utilized by the Marriott School in 2002 and provides informa- the number of faculty, and provide new alumni services. In addi- tion on the school’s endowment, student demographics, tion to financial support, the school benefits from the involve- faculty publications, and advisory boards. ment of more than 500 advisors and 800 alumni mentors. Thank Because of the kindness of our alumni and friends over many you for your continued confidence.

2002 financial report Current Additional Proposed endowment Funding Level Funding Required Level 12/31/07

College General 9,919,400 5,080,600 15,000,000

Centers and Institutes Entrepreneurship Center 4,321,800 5,678,200 10,000,000 Global Management Center 6,117,600 4,882,400 11,000,000 Rollins eBusiness Center 4,321,300 7,678,700 12,000,000 Institute of Marketing 2,624,700 1,375,300 4,000,000 Peery Institute of Financial Services 1,923,100 3,076,900 5,000,000 Romney Institute of Public Management 2,707,000 1,293,000 4,000,000 Minority Initiatives 110,300 6,889,700 7,000,000

Centers and Institutes Subtotal 22,125,800 30,874,200 53,000,000

Directed Chairs 2,582,600 0 2,582,600 Professorships 9,561,300 5,438,700 15,000,000 Faculty Fellowships 814,500 2,185,500 3,000,000 Student Scholarships 11,323,000 677,000 12,000,000 Research/Other 3,085,300 1,914,700 5,000,000

Directed Subtotal 27,366,700 10,215,900 37,582,600

Total Endowment 59,411,900 46,170,700 105,582,600

summary of cash inflow summary of cash outflow

University Budget 72.1% Salaries and Benefits

Non-Endownment Interest Travel 3.1% and Other 8.5% Endowment Earnings 10.5% Technology and Supplie

Non-Endowed Gifts and Grants 8 Student Support 7.8%

summer 2003 29 annual report

current operations 2000 2001 2002

Endowment Earnings 1,933,900 2,947,900 2,855,700 Interest, Revenue, Market Adjustments 1,017,800 272,300 1,945,400 Gifts/Grants to Working Capital 3,822,100 4,745,800 2,545,100

Total Endowment 6,773,800 7,966,000 7,346,200

donations

*University financial reporting changed to calendar year in 1999. Millions $10 $8.83 $8.82 $8.32 $7.67 $6.74

$5 $3.22 $3.32 $2.62 $1.97 $2.12

0 1992-93 1993-94 1994-95 1995-96 1996-97 1997-98 1998-99 2000* 2001 2002

graduate student demographics

Program MBA MAcc MISM MPATotals, Percentages, Year of Graduation 2004 2004 2004 2004 or Weighted Averages Totalstudents 125 151 37 51 364 Female students 19 36 4 21 22% International students 14 12 6 7 11% Minority students 6 2 0 5 4% Married students 80 79 25 27 58% Returned missionaries 109 115 29 37 80% Bilingual 99 104 28 40 74% States represented 15 23 13 12 32 Countries represented 9 9 6 7 22 Undergraduate universities 28 1 4 6 30 Average age 28 24 25 25 25.5 Age range 24–47 20–32 21–33 20–36 20–47 Average GMAT score 651 620 620 593 627 GMAT range 530–780 510–630 500–730 500–740 500–780 Average GPA 3.56 3.64 3.59 3.5 3.59 GPA range 2.59–4.00 3.15–3.98 3.01–4.00 3.00–4.00 2.59–4.00

Undergraduate Majors Business/Accountancy 31% 80% 75% 15% Engineering 15% 0% 0% 0% Humanities 19% 0% 0% 23% Physical Science/Math 6% 20% 8% 3.5% Social Science 14% 0% 0% 20% Economics 6% 0% 8% 3.5% Other 9% 0% 9% 35%

Undergraduate Institutions BYU 60% 80% 76% 78% Other 40% 20% 24% 22%

30 MARRIOTT annual report faculty publications Critically Reviewed Scholarly of Catastrophic Events,” Journal of and Logistics Efforts,” Latin American Journals and Refereed Business Finance and Accounting. Business Review.* The following scholarly publications Conference Proceedings were written or edited by Marriott Cornia, Gary C. “Appraisal of Public Fawcett, Stanley E. “Supply-Chain School faculty in 2002. Entries followed Adolphson, Donald L. “A New Perspective Utilities, Transportation Companies, and Management: An Integrative Review of by an asterisk (*) indicate collaborative on Ethics, Ecology, and Economics,” Communication Companies for Ad the Benefits, Barriers, and Bridges,” work with outside authors. Space con- Proceedings of the 9th Annual Conference Valorem Taxation in the United States: A Decision Sciences Institute.* straints do not allow for full citations; Promoting Business Ethics. Procedural and Technical Overview,” interested parties may call (801) 422- Journal of Property Tax Assessment & Fawcett, Stanley E. “The Rhetoric and 7696 or email [email protected]. Albrecht, Conan C. “User Experiences Administration.* Reality of Supply-Chain Integration,” Using Collaboratus as a Distributed International Journal of Physical Scholarly Books Collaborative Writing Tool,” 35th Annual Cornia, Gary C. and Phillip Bryson. Distribution and Logistics Management.* Hawaii International Conference on “Land and Building Taxes in the Albrecht, W. Steve. Fraud Examination. System Sciences (HICSS).* Republic of Slovakia,” The Development Fawcett, Stanley E. and Terry Nels Lee. of Property Taxation in Economics in “Benchmarking the Challenge to Quality Derr, C. Brooklyn. Beyond Juggling: Albrecht, Conan C., and W. Steve Transition (chapter). Program Implementation,” Rebalancing Your Busy Life.* Albrecht. “Root Out Financial Benchmarking: An International Journal.* Deception,” Journal of Accountancy. Cornia, Gary C. and Phillip Bryson. Gardner, Robert L. Federal Taxation 2003: “Taxes on Real Property in Czech Gardner, Robert L., Boyd C. Randall, and Comprehensive, Thirteenth Edition.* Albrecht, Conan C., and W. Steve Republic,” The Development of Property Dave N. Stewart. “Gift May Create Income Albrecht. “The Deductive Method of Taxation in Economics in Transition. or Gain to Donor,” The Tax Adviser. Gardner, Robert L. Federal Taxation Fraud Detection,” University of Kansas 2003, Individuals, Fifteenth Edition.* Audit Symposium. Cornia, Gary C. and Ray Nelson. Gardner, Timothy. “In the Trenches at “Communicating Forecast Uncertainty the Talent Wars: Competitive Interaction Glover, Steven M. Analytical Procedures Albrecht, W. Steve. “The Current State of Using Revenue Semaphores,” Advances for Scarce Human Resources,” Human and Substantive Testing Audit Policies.* Accounting Education,” Journal of in Business and Management Resource Management Journal (USA).* Government Financial Management.* Forecasting.* Glover, Steven M. and Douglas F. Glover, Steven M. “The Association Prawitt. Auditing Cases: An Interactive Albrecht, W. Steve. “The Future of Cottrell, David M. and Monte R. Swain. Between Trading Recommendations and Learning Approach, Second Edition. Accounting Education,” BizEd. “TechMall.com: Revenue Recognition in Broker-Analysts’ Earnings Expectations,” the Internet Economy,” Issues in The Journal of Accounting Research.* Glover, Steven M., Douglas F. Prawitt, Albrecht, W. Steve, and Conan C. Accounting Education.* and Stephen W. Liddle. Albrecht. “Conducting a Pro-Active Godfrey, Paul C. “Corporate Citizenship: E-Business: Principles and Strategies for Fraud Audit: A Case Study,” Journal of Dean, Douglas L. “An Examination of A Risk Management Perspective,” 2002 Accountants, Second Edition. Forensic Accounting. the Impact of Stimuli Type and GSS Proceedings, International Association Structure on Creativity: Brainstorming for Business and Society. Gregersen, Hal B. Leading Strategic Anderson, Bonnie Brinton. “An Versus Nonbrainstorming Techniques in Change: Breaking Through the Estimation of the Decision Models of a GSS Environment,” Journal of Gregersen, Hal B. “J.W. Marriott, Jr.: Brain Barrier.* Senior IS Managers When Evaluating the Management Information Systems.* Living the Legacy,” Academy of External Quality of Organizational Management Executive.* Jackson, Robert B. Systems Analysis and Software,” The Journal of Systems and Dean, Douglas L. “Principles of Effective Design in a Changing World, Second Software.* E-commerce Curriculum Development,” Gregersen, Hal B. and Jeffrey H. Dyer. Edition.* Communications of the AIS.* “Lockheed Martin Chairman and CEO Brady, F. Neil. “Lining Up for Star-Wars Vance Coffman on Achieving Mission McKell, Lynn J. Excel 2002: MOUS Edition Tickets: Some Ruminations on Ethics Dishman, Paul L. “Environmental Success,” Academy of Management for Office XP. and Economics Based on an Internet Scanning and Organizational Culture,” Executive. Study of Behavior in Queues,” Journal of Marketing Intelligence + Planning.* McKell, Lynn J. PowerPoint 2002: MOUS Business Ethics. Hansen, James V. “A Generalized Model Edition for Office XP.* Dyer, Jeffrey H. “Alliance Capability, for Predictive Data Mining,” Information Brau, James C. “Do Banks Price Owner- Stock Market Response, and Long Term Systems Frontiers: A Journal of Research Romney, Marshall B. Accounting Manager Agency Costs? An Examination Alliance Success,” Strategic and Innovation. Information Systems, Ninth Edition.* of Small Business Borrowing,” Journal of Management Journal.* Small Business Management. Hansen, James V. “Genetic Programming Romney, Marshall B. Computer Fraud. Dyer, Jeffrey H. “The Influence of Experiments with Standard and Brau, James C. “Firm Transparency and Customer Scope on Supplier Learning Homologous Crossover Methods,” Romney, Marshall B. Financial the Costs of Going Public,” Journal of and Performance in the Japanese Genetic Programming and Evolvable Statement Fraud. Financial Research.* Automobile Industry,” Journal of Machines. International Business Studies.* Romney, Marshall B. Fraud Auditing. Bryson, Phillip J. and Gary C. Cornia. Hansen, James V. “Genetic Search “Geld en Gemeenten: Fiscale Facer, Rex L. “An Assessment of Methods in Air Traffic Control,” Romney, Marshall B. Fraud: Catching Decentralisatie in Tsjechie en Slowakije Municipal Annexation in Georgia and Computers and Operations Research. the Crooks Who Cook the Books. (The Fiscal Situation in Communities: the United States: A Search for Policy Fiscal Decentralization in the Czech and Guidance,” Carl Vinson Institute of Hansen, Mark H. “The Impact of Trust on Romney, Marshall B. Solutions Manual, Slovak Republics),” Oost-Europa Government Public Policy Research Cooperative Membership Retention, Instructor’s Manual, and Test Bank to Verkenningen (Dutch journal). Series.* Performance, and Satisfaction: An Accounting Information Systems (three Exploratory Study,” International Food separate supplements), Ninth Edition. Christensen, Glenn. “Using the Zaltman Facer, Rex L. “Public Employment in and Agribusiness Management Review.* Metaphor Elicitation Technique (ZMET) Georgia State Agencies: The Elimination Smith, Scott M. PC-MDS Multidimen- to Map Consumers Mental Models,” of the Merit System,” Review of Public Hanson, Kaye Terry. “CIBER 2001,” sional Preference Analysis. Psychology and Marketing.* Personnel Administration.* CIBER 2001, Explorations in Business Language and Communication.* Stice, Earl K. and James D. Stice. Christensen, Theodore E. “The Fawcett, Stanley E. “A Supply-Chain Financial Accounting: Reporting and Association Between the Directional Diagnostic: Is Your Supply Chain Fully Heaton, Hal B. “Reducing the Impact of Analysis, Sixth Edition.* Accuracy of Self-Efficacy and Accounting Integrated?” North American Intangibles in the Stock and Debt Course Performance,” Issues in Symposium on Purchasing and Supply Approach,” Journal of Property Valuation Stocks, Kevin D. Code Blue.* Accounting Education.* Research.* and Taxation.

Swain, Monte R. The Theory of Christensen, Theodore E. “The Effects of Fawcett, Stanley E. “International Hunt, H. Keith. “Consumer Constraints and Throughput Accounting Uncertainty on Market Reactions to Production Sharing Opportunities in Complimenting Behavior: Exploration (in Chinese).* Earnings Announcements: Evidence Mexico and the Caribbean: A and Elaboration,” Journal of Consumer from the Insurance Industry in the Wake Comparative Study of Manufacturing Satisfaction, Dissatisfaction, and

summer 2003 31 annual report

Complaining Behavior.* Collaboratus, an Internet-Based Price, William D., Gary K. Rhoads, Summers, Scott L. “The Effect of the Collaboration Tool,” HICSS.* William R. Swinyard, and Michael D. BusySeason Workload on Public Hunt, H. Keith and Michael J. Swenson. Geurts. “Retailing as a Career: A Accountant’s Job Burnout,” Behavioral “Consumer Retaliation: Confirmation and Lowry, Paul Benjamin and Conan Comparative Study of Marketers,” Research in Accounting.* Extension,” Journal of Consumer Albrecht. “Evolutionary Development Journal of Retailing. Satisfaction, Dissatisfaction, and and Research on Internet-Based Swain, Monte R. and Kip Krumwiede. Complaining Behavior.* Collaborative Writing Tools and Sampson, Scott E. “DSI 2001 Preference- “The Effects of Feedback, Experience, Processes to Enhance eWriting in an Based Scheduling Part I: PCBS and Division Similarity on the Utilization Illes, Louise Moser. “Service-Learning: eGovernment Setting,” Decision Introduction and Data Collection,” of Unique Performance Measures in An Integrated Field Study Model,” Support Systems (DSS).* Proceedings of the Decisions Science Multi-Division Evaluations,” Performance Academic Exchange Quarterly. Institute Annual Meeting. Measurement and Management 2002: Lowry, Paul Benjamin and Conan Research and Action.* Illes, Louise Moser. “Teaching Service- Albrecht. “User Experiences Using Sampson, Scott E. “DSI 2001 Preference- Learning: An Integrative Business Field Collaboratus, an Internet-Based Based Scheduling Part II: Session Swinyard, William R. “A Meta-Analysis Study Course,” NSEE Quarterly. Collaborative Writing Tool,” HICSS.* Composition and Timetabling,” of the Relationships Between Happiness, Proceedings of the Decisions Science Materialism, and Spirituality in the U.S. Jackson, Robert B. and Owen McKell, Lynn J. and Richard S. Institute Annual Meeting. and Singapore,” Proceedings of the ACR Cherrington. “IT Instruction Dalebout. “Waffle Irons and Contract 2002 Asia-Pacific Conference.* Methodology and Minimum Competency Liability Related to the Millennium Bug,” Sampson, Scott E. “Modeling Price and for Accounting Students,” Journal of The Journal of the Utah Academy. Quality Effects of E-Commerce,” Swinyard, William R. “Quality of Life in Information Systems Education. Proceedings of the Decisions Science Singapore: An Analysis of the Influence McQueen, Grant R. and Barrett Slade. Institute Annual Meeting.* of Materialism and Religiosity,” Jackson, W. Burke, Gary F. McKinnon, “Some Loans Are More Equal than Proceedings of the ACR 2002 Kristie K. Seawright, and Michael J. Others: Third-Party Originations and Sampson, Scott E. “Pressures and Asia-Pacific Conference.* Swenson. “Expanding Global Business Defaults in the Subprime Mortgage Opportunities in New Service Education: Building on Existing Industry,” Real Estate Economics.* Development,” Journal of Operations Swinyard, William R. and Scott Smith. Programs,” Marketing Educators Management.* “Segmenting Internet Shoppers Based Association Conference Proceedings. Merrill, Craig B. “Fair Value of Liabilities: on Their Web-Usage-Related Lifestyle: A The Financial Economics Perspective,” Sanders, Wm. Gerard (Gerry). Cross-Cultural Validation,” Journal of Johnson, Peter M. “Evolving Research North American Actuarial Journal.* “Antecedents and Consequences of Business Research.* Benchmarks,” Advances in Accounting.* Corporate Governance Reform: The Case Mitton, Todd. “A Cross-Firm Analysis of of Germany,” Strategic Management Thorley, Steven R. “Portfolio Constraints LeBaron, Curtis Dale. “Body the Impact of Corporate Governance on Journal.* and the Fundamental Law of Active Disclosures,” Journal of Communication.* the East Asian Financial Crisis,” Journal Management,” Financial Analysts of Financial Economics. Sanders, Wm. Gerard (Gerry). “Strategic Journal.* LeBaron, Curtis Dale. “Closing Up Satisficing? A Behavioral-Agency Closings: Showing the Relevance of the Mitton, Todd. “Corporate Governance Perspective on Stock Repurchase Vorkink, Keith P. “Testing the Capital Social and Material Surround to the and Corporate Debt in Asian Crisis Program Announcements,” Academy of Asset Pricing Model Efficiently Under Completion of an Interaction,” Journal of Countries,” Korean Crisis and Recovery, Management Journal.* Elliptical Symmetry: A Semiparametric Communication.* published by the IMF and KIEP.* Approach,” Journal of Applied Sanders, Wm. Gerard (Gerry). “Top Econometrics.* LeBaron, Curtis Dale. “Learner Nelson, Ray D. and James V. Hansen. Management Team Compensation: The Articulation as Interactional “Data Mining of Time Series Using Missing Link Between CEO Pay and Firm Whetten, David A. “A Social Actor Achievement: Studying the Conversation Stacked Generalization,” Performance?” Strategic Management Conception of Organizational Identity of Gestures,” Cognition and Neurocomputing. Journal.* and Its Implications for the Study of Instruction.* Organizational Reputation,” Business & Nelson, Ray D. and Robert J. Parsons. Seawright, Kristie Kay. “Are Society.* LeBaron, Curtis Dale. “Research on the “Financial Health Standards for Health Entrepreneurial Cognitions Universal? Relationship Between Verbal and Maintenance Organizations,” Managed Assessing Entrepreneurial Cognitions Whetten, David A. “Members’ Nonverbal Communication: Emerging Care Interface.* Across Cultures,” Entrepreneurship Identification with Multiple-Identity Integrations,” Journal of Theory and Practice.* Organizations,” Organization Science.* Communication.* Parsons, Robert J. “Financial Standards for HMOs,” Managed Care Interface.* Smart, Karl L. “Assessing Document Wilks, T. Jeffrey. “Predecisional Leikam, Shannon L. “An Agency Model Quality,” Journal of Computer Distortion of Evidence as a and the Demand for Reporting Parsons, Robert J. “Military Nursing Documentation. Consequence of Real-Time Audit Flexibility,” The National Accounting Shortage,” Journal of Nursing Review,” The Accounting Review. Journal.* Administration.* Smart, Karl L. and Kristen DeTienne. “Using Customer Data to Drive Woller, Gary M. “From Market Failure to Liddle, Stephen W. “Automatically Parsons, Robert J. and Gary Woller. Documentation Decisions,” Journal of Marketing Failure: Market-Orientation as Extracting Ontologically Specified Data “Assessing the Community Economic Business and Technical the Key to Deep Outreach in from HTML Tables of Unknown Structure,” Impact of Microfinance Institutions,” Communication.* Microfinance,” Journal of International Lecture Notes in Computer Science.* Journal of Development Entrepreneurship. Development. Smith, Scott M. “Cross-Culturalism in Lowry, Paul Benjamin. “Proposal of Parsons, Robert J. and Gary Woller. Consumer and Business Research,” spe- Woller, Gary M. “The Promise and Peril Design Requirements for Collaborative “Assessing the Community Economic cial issue on cross-cultural of Microfinance Commercialization,” Writing Tools for Distributed Work Over Impact of Nongovernmental Development consumer and business studies,” Small Enterprise Development Journal. the Internet,” AMCIS. Organizations,” Nonprofit and Voluntary Journal of Business Research.* Sector Quarterly. Woodworth, Warner P. “Microenterprise Lowry, Paul Benjamin. “Research on Smith, Scott M. and David B. Whitlark. Management Skills,” American Society Process Structure for Distributed, Pinegar, J. Michael. “Global and Local “Analyzing Brand Image Data: Why Go of Business and Behavioral Sciences Asynchronous Collaborative Writing Information Asymmetries, Illiquidity and Beyond the Basics?” Marketing Research. Proceedings. Groups,” AMCIS. SECRule 144A/Regulation S: The Case of Indian GDRs,” Journal of Banking and Stewart, Dave N. “The Saga Continues: Woodworth, Warner P. “Ten Million New Lowry, Paul Benjamin. “Research on Finance.* New Interim Loss Disallowance Jobs: Microenterprise in the Peoples’ Proximity Choices for Distributed, Regulations,” Corporate Taxation.* Republic of China,” Proceedings of the Asynchronous Collaborative Writing Pinegar, J. Michael. “Losing Sleep at the International Council for Small Business. Groups,” AMCIS. Market: Comment,” American Economic Stone, Bernell K. “Social Screening Review. Does Not Harm Performance,” Pension Zimbelman, Mark F. “Educating for Lowry, Paul Benjamin. “Synchronous, and Investment Age.* Eternity: Key Principles Governing True Distributed Collaborative Writing for Teaching,” The Religious Educator. Policy Agenda Setting Using

32 MARRIOTT annual report national advisory Ralph Christensen Kathleen H. Gordon Warren Jones Richard M. Oveson council Independent Consultant President, Founder Chair (retired) Senior Vice President, Ralph Christensen & Micro-Business, USA Hehr International, Inc. Research and Development Nolan D. Archibald Associates Faneuil Group Chair, President, CEO Darius Gray John M. Knab Black & Decker Corp. Don R. Clarke Author President, CEO Stephen B. Oveson President (retired) Phonex Broadband Quorum of the Seventy Larry Keith Bair Lord & Taylor Robert E. Greene LDS Church Chair President J. Christopher Lansing Columbia Ultimate Business Kent W. Colton Evergreen Ventures, LLC President, CEO Robert E. Parsons, Jr. Systems, Inc. President Ted Lansing Corp. Executive Vice President, Chief K. Colton, LLC Thomas R. Grimm Financial Officer Kathleen Hinckley Barnes President and CEO Michael Kevin Lee Host Marriott Corp. Former Owner Richard E. Cook Sam’s Club and Managing General Partner Meetings America Second Quorum of the Seventy Executive Vice President Dominion Ventures Dan R. Paxton LDS Church Wal-Mart Stores, Inc. (retired) President Gary S. Baughman Franklin Lewis Organizational Leadership Chair, President, CEO Duke Cowley Robert P. Haight Chair, CEO Resource, Inc. and Doskocil Mfg. Co., Inc. President Vice President, Finance Geolux Communications, Inc. Razor Cold, LLC Cowley Companies, Inc. A.G. Edwards Lane Beattie Robert Lloyd Alan G. Perriton State Olympic Officer Gary Crittenden Albert Haines Vice President Director New Business Utah Executive Vice President, Chief Chief Administrative Officer Microchip Technology Inc. Ventures Financial Officer City of Houston General Motors Asia Pacific H. Brent Beesley American Express James R. Long General Motors Corp. Chair, CEO Lloyd Hansen Executive Vice President Heritage Bank Bernard Daines Vice President, Controller Nortel Networks and L. Tom Perry Founder, CEO, Chief Ford Motor Co. President Councilofthe Twelve Apostles William P. Benac Technology Officer Enterprise Networks (retired) LDS Church Senior Vice President, Chief World Wide Packets Stephen W. Hansen Financial Officer Principal Stephen S. Lundgren Douglas Scott Peterson Kinkos Reed N. Dame The Cabot Advisory Group Area General Manager Office Managing Partner President Marriott International Ernst & Young V. Stanley Benfell Woodgrain Millwork, Inc. John W. Hardy Consultant Chief Financial Officer Ronald E. Malouf Nagi Rao Beneficial Life Insurance Co. Lee A. Daniels U.S. Synthetic Corp. President, CEO President, CEO Partner and Managing Director Malouf Co., Inc. Surgient Networks J. David Billeter Newbridge Capital, LLC Rodney A. Hawes, Jr. Vice President (retired) Chair, CEO Richard E. Marriott Ronald A. Rasband Zions First National Bank Donald D. Davis Hawes Family Foundation Chair of the Board Quorum of Seventy Senior Vice President, Host Marriott Corp. Area Presidency W. Brandt Brooksby Employee Relations (retired) John H. Hawkins LDS Church CEO CSXTransportation President James B. Martino Bungee International Mfg Corp Great Metro Autogroup President, CEO Rulon E. Rasmussen Richard C. Decker Russell-Newman, Inc. President George Boyack Brunt President, CEO J. Frederick Huckvale Rasmussen Financial Group Senior Vice President, General Centex Development Company Chair, President D. Reed Maughan Counsel & Secretary Millennial Management, Inc. Partner James W. Ritchie Alcatel North America Sheri Dew PricewaterhouseCoopers, LLP President President Steven K. Hunt Ritchie Enterprises A. Bradford Bryan, Jr. Deseret Book Managing Director Dimon R. McFerson Executive Vice President, Bearing Point Chair, CEO (retired) V. Eric Roach Architecture and Construction Weston E. Edwards Nationwide Insurance Morgan Stanley Dean Witter & Marriott International President Keith B. Jenkins Enterprise Co. (retired) Weston Edwards & Associates Executive Vice President Lewis E. Burnham AOL Time Warner John McKinney Ronald E. Robison Phillips Petroleum Co. (retired) Chris Eyre Vice President, Finance Managing Director, Chief Global Managing Director Sterling Jenson (retired) Operating Officer of Morgan Daniel W. Campbell Legacy Venture Senior Managing Director United Rentals, Inc. Stanley Investment Managing General Partner WellsCapital Management Management EsNet, Ltd. Alan J. Folkman Nyal D. McMullin President, CEO of Morgan Private Investor Warren C. Jenson Special Limited Partner Stanley Trust Institutional Funds Joseph A. Cannon Executive Vice President, Chief (retired) Chair of the Board Rex L. Franson Financial and Administrative El Dorado Ventures Kevin B. Rollins Geneva Steel Managing Director, OIT Officer President, COO Business SupportGroup, BYU Electronic Arts, Inc. Ralph R. Neilson Dell Computer Corp. Kent H. Cannon Partner, Director of Real Estate President, CEO Shelli Gardner John A. Jex LeBaron Investments W. Mitt Romney Beneficial Life Insurance Co. Co-Founder, CEO Partner (retired) Governor Stampin’ Up Deloitte & Touche, LLT Ted D. Nelson State of Massachusetts Wilford A. Cardon Chair, Chief Operating Officer Partner Robert C. Gay Allen Johnson Opal Concepts, Inc. Blake M. Roney The Cardon Group Managing Director President, CEO, Founder Chair Bain Capital Rainbow Analysis Systems Glenn W. Nielson NuSkin Enterprises, Inc. Catherine Chamberlain Group, Inc. Chair President Greg Geiger Y-Tex Corp. George C. Scott CTC, Inc. Chief Project Director Daniel W. Jones Business Consultant Ford Motor Co. National Director Assurance & Melvin E. Olsen Advisory Services Vice President (retired) Ralph F. Severson Professional Practice American Airlines Partner (retired) Deloitte & Touche, LLP Goldman, Sachs & Co.

summer 2003 33 annual report

K. Fred Skousen Kay R. Whitmore Hal B. Gregersen David L. Cook John G. Call Advancement Vice President Chair, President, CEO (retired) Faculty Partner Senior Vice President, Chief BYU Eastman Kodak Co. Marriott School Nixon Peabody, Rochester, NY Financial Officer Ross Stores, Inc. Andrew Kim Smith Mark H. Willes Paul Gustavson Jay Covington Vice President Mission President, Honolulu, President Chief Administrative Officer Robert Call Goldman, Sachs & Co. Hawaii Organization Planning & City of Renton, Washington Partner LDS Church Design, Inc. Deloitte & Touche, LLP E. Jeffery Smith Kathleen H. Gordon Chair Robert B. Young Trent Hamilton President, Board Member Bob Dalley Studeo Interactive Direct Vice Chair, Chief Operating MOB & OBHR Track Career Working Capital Florida Senior Vice President, Chief Officer (retired) Liaison Financial Officer H. Pete Smith Alexander Hamilton Life Marriott School Albert E. Haines Beneficial Life Insurance Co. Executive Vice President, Chief Chief Administrative Officer Financial Officer (retired) marketing program David Paul Hanna City of Houston, Texas Steven W. Hobbs Ultramar Diamond Shamrock advisory board Founder Partner Corp. Confluence Consulting Byron D. Jorgenson KPMG Jim Nuckols Chief Administrative Officer Menlo F. Smith Marketing Consultant Brent G. Heslop City of Sandy, Utah H. John Marsh, Jr. Chair Principal Managing Director Sunmark Capital Corp. Marshall Dahneke William M. Mercer, Inc. Ronald E. Malouf Federal Farm Credit Banks Hill-Rom President, CEO Nicholas Smith Curt J. Howes Malouf Co., Inc. Don McGovern Chair Tim Fisher Associate Partner Partner GE Driver Development Retired, Microsoft Accenture Sam Racadio PricewaterhouseCoopers City Manager K. Brent Somers Michael Haymond David Kinard City of Highland, California Scott Peterson Senior Executive Vice Factiva, A Dow Jones & Director, Org. Effectiveness Partner President, Chief Financial Reuters Co. Eli Lilly Corp. Charles M. Richards Ernst & Young Officer Executive Vice President KeyCorp David Kunst Kate Kirkham Netzel Associates, Inc. Keith Prescott Avail Medical Products Faculty Partner David E. Sorensen Marriott School Robin L. Riggs Wisan, Smith, Racker & Quorum of the Seventy Glen Mella Vice President Prescott, LLP LDS Church Found Inc. Paul K. Madsen Qwest Foundation Director, Human Resources Boyd Randall LeRoy K. Speirs Frank Muir Merck & Co., Inc. G. Scott Romney Director, SOAIS CEO (retired) Romney Family Representative Marriott School Maison Investment Billy Nerenberg Paul D. McKinnon Management Co. Intel America, Inc. Vice President, Human Gordon H. Smith E. Bradley Wilson Resources U.S. Senator, Oregon Assurance Partner Donald L. Staheli Eric Schulz Dell Computers Grant Thornton Second Quorum of the Seventy Marketing Consultant Richard V. Strong LDS Church J. Weldon Moffitt Director (retired) undergraduate manage- Dow Wilson Faculty (retired) Legislative Research and ment advisory board Gary E. Stevenson GE Medical Marriott School General Counsel President, Chief Operating State of Utah Dean A. Andersen Officer Steve Jensen Lee Tom Perry Vice President, Finance Icon Health & Fitness, Inc. Union Pacific Railroad Associate Dean Edward D. Thatcher Extra Space Storage Marriott School City Manager Stanford C. Stoddard organizational behavior City of Greenville, Texas Tina L. Ashby Chair and human resource N. J. Pesci Freelance Writer Michigan Trust Bank advisory board Organizational Development Bill Thomson Manager Director of Performance D. Michael Ballard John A. Taylor Claire Averett Procter and Gamble Fund Auditing President Manager of Media (retired) Vice President, Human Office of the Auditor General Ballard Communications Procter and Gamble Co. Resources Elias Robbins State of Arizona NuSkin Enterprises, Inc. 1st Year OBHR Track Mary Carlston Jackie Trujillo Representative Olene S. Walker Vice President Chair Kathy Buckner Marriott School Lieutenant Governor GMAC, Commercial Mortgage Harman Management Corp. Vice President, Consulting State of Utah Services Michael Paul Theobald Brad Haws G. Roger Victor BT. Novations Director, Organizational Marcus Walton Chief Financial Officer Managing Director Development and Training Strategic Relations Director Intermountain Health Care, Buerk, Craig Victor, LLC Ralph Christensen LDS Church Accela, Inc. Physician Division Principal Olene S. Walker Ralph Christensen Associates Kathryn R. Wardle Chad Westover Richard B. Hutchins Lieutenant Governor 1st Year OBHR Track Administrator Senior Tax Partner State of Utah W. Gibb Dyer Representative Children’s Health Insurance Novogradac and Co. Faculty Marriott School Program Mark J. Wattles Marriott School Utah Department of Health Patrick “Ed” Lamb Chair, CEO, Founder romney institute Senior Vice President Hollywood Entertainment Starr L. Eckholdt advisory board school of accountancy Fremont General Corp. Founding Partner and information systems David Weidman Corporate Systems Design, Inc. Manuel Acosta advisory board Dean Ossola CEO U.S. State Department Financial Advisor Celanese Chemicals Nathan P. Fackrell Chris Andersen UBS Paine Webber MOB-OBSA President Kent Colton North America Controller Robert A. Whitman Marriott School Senior Scholar Novell, Inc. Mark E. Peterson CEO Joint Center for Housing Vice President Franklin Covey Co. Studies, Harvard Wells Fargo Bank

34 MARRIOTT annual report

Brian C. Selander Bill Brady Max Farash Paul Hulme Michelle McCoy Executive Director President, Owner Special Limited Partner Chairman, CEO Owner CIBC World Markets Corp. Brady Industries, Inc. The Farash Corp. Alain Pinel Realtors, Inc. John D. McCoy Sales, Inc.

Dale Sirrine W. Brandt Brooksby Ross Farnsworth, Sr. Eric Jackson John McKeon Finance Manager, Customer Managing Director CEO, Chair CEO Founder, Chair Business Development Bungee Int'l Mfg. Corp. Farnsworth Development Co. OEM Industries, Inc. Howard & Phil's Western Wear Procter & Gamble Co. Denny Brown Ross Farnsworth, Jr. Steve Jenkins Nyal McMullin Everett Smith President, Chair Chair, CEO CEO Special Limited Partner Corporate Controller Brown Publishing Farnsworth Holding, Inc. CheatCodes.com El Dorado Ventures Icon Health and Fitness, Inc. Fraser Bullock Rick Farr Gary Johnson Larry H. Miller Matt A. Smith CEO Owner President President Director, Training and Salt Lake Olympic Committee C. Eric Farr & Associates J. Cyril Johnson Investment Larry H. Miller Group Development Corp. BYU D. Page Busken Craig Faulkner Michael Morgan President, Owner President Darryl Jorgensen Vice Chair Stephanie Lynn Sorensen Busken Bakery, Inc. Emerald Publications Supervisor StarTek, Inc. Financial Analyst LDS Church Elevator Services Buyers United, Inc. Chris Cannon E. Kenny Fisher Jerry Moyes Congressman, U.S. House of Owner Ron Kimball CEO Mark A. Webb Representatives American Pacific Printers, Inc. Swift Transportation Co. Vice President, Finance and Utah District 3 John Knab Controller Jim Fraser CEO Steven Nelson Next Page, LLC Bill Child Retired Phonex Broadband Chair, CEO Chair of the Board Brighton Bank Unishippers, Inc. Dawn Wells-Nielsen R.C. Willey Home Furnishings Richard M. Knapp Product Manager Scott Frazier President Mike Nicholes Verio, Inc. Craig Christensen President, Chair University Properties, Inc. & Founder President, CEO Apple Tree Investments Affiliates Mike Nicholes, Inc. Douglas E. Witt Christensen Automotive Group Vice President, Sales and Dick Galbraith Glade Knight Joseph Ollivier Marketing Kirby Cochran CEO President DIY Group, Inc. Founder, CEO, President Steve Gibson Cornerstone Realty Income First Capital Development Castle Arch Capital Senior Entrepreneur in Trust entrepreneur founders Residence Mel Olsen (retired) Bill Compton Marriott School J. Christopher Lansing American Airlines Dixon Abell Retired President, CEO President, CEO Tropical Sportswear Larry Gibson Ted Lansing Corp. John Ord Abell Corp International Executive Vice President, Chief President, Chair Technology Officer Dennis Larkin Ord Properties, Inc. Dee Anderson Jonathan Coon Henry Schein, Inc. CEO, President CEO CEO Dennis P. Larkin & Associates Warren Osborn Aladdin Imports LP 1-800-CONTACTS Bob Granum President, Executive Director Owner Klaus Lassig SeaStone Source, LLC Kent Archibald Chuck Coonradt Granum Partners, LLC Owner, CEO Chair CEO, Chair Lassco Sound & Systems Stephen B. Oveson Medwave Inc. The Game of Work, LLC Melvin Green Quorum of the Seventy President, CEO Ron Lindorf LDS Church Alan Ashton Stephen Covey Creative Color Chair Ashton Family Foundation Partner Western Wats Bill Perry Franklin Covey Co. Ron Gunnell President, CEO Larry Bair Co-Founder Larry Linton Perry Homes, Inc. Chair Martin Culver The Paradigm Group President, CEO Columbia Ultimate Business President Water Tech Industries Dave Perry Systems, Inc. Fresh Choice Restaurants, Inc. Kevin Hall President, CEO Sole Proprietor Don Livingstone Cascade Toy Don Ballantyne Larry Daines Guru's Foundation Director Co-Chair CEO Center for Entrepreneurship, Scott Petersen Ocean Business Services Décor Concepts, Inc. Reed Hansen Marriott School CEO President Legacy Management, Inc. G. Andrew Barfus Kelly Dame Impact Directories Kyle Love President Vice President Founder, CEO Brent Peterson AJ Management Woodgrain Millwork, Inc. Bela Hatvany Utah Valley Entrepreneurial Franklin Covey Co. Owner, President Forum Lisa Bearnson Wayne Demeester SilverPlatter Information Edward D. Peterson Founder Managing Director Jim Loveland Managing Member, Partner Creating Keepsakes Magazine Wachovia Corp. Robert Hazen CEO Art Glass Designs, LLC Vice President Xactware Information Services, Keath Bills Ron Dodson Robert D. Hazen, CPA Inc. Gregory Peterson CEO, President CEO Managing Partner Bills Investment R.C. Dodson & Co. Todd Heiner Mel Marion GH Peterson Holdings Owner CEO Bradley Botteron Craig Earnshaw Heiner Investments, LLC Hat Brands, Inc. Louis Pope President Chief Operating Officer, Chief President Wachter Corp. Financial Officer Charles Hobbs Cheryl Marquis U.S. Synthetic Corp. Blaine Bowman LifeLink Corp. Co-Owner President, CEO Douglas Horne Invest West Financial Corp. Dionex Corp. President Horne's Lodging Properties

summer 2003 35 annual report

Mel Potter Ronald V. Stone Steven W. Liddle Honorary Members Barrett A. Slade CEO Owner, Partner Interim Director Faculty Leader Potter & Son Inc. & DuBay Stone and Associates Paul Charles Marriott School Cranberry Co. John E. Richards President Tom Stone Associate Director I-dreambig.com Academy of Investment C. Martin Rasmussen Partner-Broker Banking/Management President Stone and Associates, Kevin B. Rollins Eric Denna Happijac Co. Prudential California Realty President and Chief Operating Chief Information Officer Terry Buckner Officer LDS Church Industry Advisor Dana Rasmussen Paul Sybrowsky Dell Computer Corp. CEO President Bernard Daines Roger Clarke Danmar Health Corp. Management Dynamics, Inc. Board Members CEO, Chief Technology Officer Industry Advisor World Wide Packets, Inc. Bill Raymond Sr. Phil Thomas Paul Ahlstrom Jim Cowan Owner, CEO CEO Managing Director Berkeley Geddes Industry Representative The Walton Co. DOBI Medical Systems, Inc. vSpring Capital Founder Geddes Imaging Center Rick Horne John Richards Dale Waite Paul Allen Academy Instructor Associate Director, Center for Owner CEO and Marketing Executive George Harrington Entrepreneurship Frameworks Manufacturing, Inc. 10x Marketing Hardware/Software Consulting Sterling Jenson Marriott School IBM Industry Representative Bruce Walborn Doug Allred Stan Ricks Managing Director Senior Vice President Harvard H. Hill Craig Merrill President, Chair, CEO Park Management Co., LLC Cisco Systems Inc. Managing General Partner Faculty Leader Trophy Homes Houston Partners Group Marriott School John Walton Brandt Andersen James W. Ritchie President CEO Max Mckeown John Nemelka President Doors Plus Inc., Sun Mountain uSight, LLC Founder Industry Representative Ritchie Enterprises Corp. Maverick & Strong Mark Bonham Steven R. Thorley Dan Roberts Don Watkins Partner Douglas Young Faculty Leader Owner, President CEO Wilson Sonsini Goodrich & Manager Marriott School The Financial Resource Group American Covers, Inc. Rosati Exxon Mobile Corp. * Additional representatives Blake M. Roney David Watson Richard Dance h. taylor peery from industry will be added in Chair Owner, Franchisee President institute of financial the months ahead. NuSkin Enterprises, Inc. Sonic Drive-Ins UPchannels services advisory board* institute of marketing Lee Ross Brad Weekes John S. Fuller national advisory board Chair Entrepreneur Director of Product Executive Committee American Energy Operations, Development Gene Buhler Inc. Craig Willett Engage Thought Ware Ned C. Hill Senior Manager President Dean Sears University Jim Schilling UTAZ Development Corp. Josh James Marriott School President CEO & Co-Founder Julie Clement South Valley Developers, Inc. Gary Williams Omniture Dimon R. McFerson Manager, Field Recruitment Associate Director, Teaching Industry Co-Chair Kmart Corporation Jim Sheffield Professor Steve Jenkins Owner Center for Entrepreneurship, CEO Grant McQueen Gordon M. Erickson Sheffield Homes, Inc. Marriott School CheatCodes.com Finance Faculty Group Leader Senior Vice President, General Marriott School Merchandise Manager John Simcox Kirk Wilson Christopher Leach Wal-Mart Stores, Inc. Serving Full-time Mission Chair CTO Stephen D. Nadauld Russia, Vladivostok Brown & Cole, Inc. Bank One Faculty Co-Chair Rod Lacey Marriott School Vice President Human Menlo Smith Harold Wing Franklin Lewis Resources Chair Owner President and CEO Michael J. Swenson Melaleuca, Inc. Sunmark Capital Corp. Wing Enterprises, Inc. Geolux Chair, Business Management Marriott School Jay Lentz Jeff Smith Don Wood Richard Nelson Senior Vice President President Founder, CEO President, CEO Robert B. Young Payless ShoeSource, Inc. Cerberian, Inc. Dynatec International, Inc. Utah Information Technology Executive Director Association Sam Taylor Sharon Smith Rick Woodbury Academy of Insurance Vice President, International President, Chair CEO Brad Oats and Financial Planning Lands’ End, Inc. Smith Frozen Foods, Inc. Woodbury Corp. President Stone Advisors, LLC J. Richard Clarke Mark A. Wagner Hyrum Smith Ray Zinn Industry Advisor Senior Vice President Co-Chair of the Board Owner, President Dallan Quass Walgreens Co. Franklin Covey Co. Micrel, Inc. Family and Church History Rulon Rasmussen Department Industry Advisor Jim Weiland Roy Speirs rollins ebusiness LDS Church Regional Vice President Personal Trainer, Director of center advisory board Steve Rasmussen Office Depot, Inc. Program Development Rudiger H. Wolf Academy Instructor Synthonics Technologies, Inc. Executive Committee Partner Carl Wojciechowski Accenture Academy of Real Estate Group Vice President Terry Stimson J. Owen Cherrington Fred Meyer Stores President Center Director Russell K. Booth Stimson Enterprises Industry Advisor

36 MARRIOTT m anagement society

management society New Hampshire Virginia, Blue Ridge Great Lakes Region chapter presidents Gary Gustafson Bradley N. Turnmire Sharon Worlton, National Chair (603) 791-8168 (W) (540) 989-0920 (W) (630) 369-0785 Arizona, Mesa/Phoenix [email protected] [email protected] [email protected] Mike Holt (602) 250-8121 New Mexico, Albuquerque Washington, D.C. Utah/Idaho Region [email protected] Keith Mortensen Mark A. Dickson John Toronto, National Chair-Elect (505) 896-8996 ext. 4 (W) (202) 223-1685 (W) (801) 246-1466 (W) California, East Bay [email protected] [email protected] [email protected] Dennis M. Dalling (925) 487-0563 (W) New York, New York Washington, Puget Sound Atlantic Region [email protected] Kimberly Stewart Robert Haynie Robert E. Parsons, Jr. (917) 493-9482 (W) (206) 654-7590 (W) (240) 744-5400 (W) California, Los Angeles [email protected] [email protected] [email protected] Dennis Fors (231) 345-8059 (W) N. Carolina, Piedmont Triad Washington, Spokane Northeast Region [email protected] Jeff Kulesus Larry Longhurst Lance Spencer (1-800) 458-5299 ext. 4240 (W) (509) 893-1415 (W) (603) 791-5286 California, Orange County [email protected] [email protected] [email protected] Carol Pearson international chapters (949) 854-5970 (W) N. Carolina, Research Triangle Park Northern California/Nevada Region [email protected] Jared Weggeland Helena Hannonen (919) 367-0470 (H) Argentina, Buenos Aires (408) 246 4118 (W) [email protected] Claudio Salerno California, Sacramento [email protected] Jack Ross Williams 54-3327-458-343 (W) Oregon, Corvalis [email protected] (916) 712-4280 (W) Northeast Region Kevin Gunnell Alfredo Salas [email protected] Ken Roberts (541) 754-8123 (W) 415-507-5000 (W) (253) 851-0481 [email protected] [email protected] California, South Bay [email protected] Jack Little Oregon, Portland Brazil, Sao Paulo (408) 351-4231 (W) South Central Region [email protected] Rick Garlock Peter Furukawa (503) 296-5232 (W) [email protected] Brian C. Dixon (225) 296-8384 (W) Colorado, Denver [email protected] [email protected] Ron Pierce Canada, Calgary (720) 332-5230 (W) Pennsylvania, Philadelphia Robert E. Price [email protected] Joe Kerry (403) 213-5407 (W) Southeast Region (610) 361-0355 (H) [email protected] John Sabin Florida, Central [email protected] (410) 712-4411 David R. Portlock Chile, Santiago [email protected] (407) 352-7006 (W) Texas, Austin Jose R. Riveros [email protected] David Calabuig 56-2-735-1423 (W/Fax) Southern California/Hawaii Region (512) 225-1370 (W) [email protected] William Chapman Georgia, Atlanta [email protected] (714) 550-7720 (W) Greg Bluth Hong Kong [email protected] (678) 523-3232 Texas, Dallas/Ft. Worth Bill Shum [email protected] Curtis Harshaw 852-2756-2286 Southwest Region (972) 602-8500 (W) [email protected] Rick N. Bryson Illinois, Chicago [email protected] (602) 532-5710 Paul S. Haglund France, Paris [email protected] (312) 558-9000 (W) Texas, El Paso Gerald Jean Causse [email protected] Alan D. Gluth 33-1-55-59-61-00 (W) International (915) 351-1100 ext. 108 [email protected] Tad Brinkerhoff, Global Management Massachusetts, Boston [email protected] Center Ron Mika Singapore (801) 422-6252 [email protected] Texas, Houston AC Ho [email protected] Jason Beaird 656-838-9201 (W) Michigan, Detroit (713) 658-1451 (W) [email protected] At Large Rob Schoenhals [email protected] Brent Bishop (248) 576-8047 United Kingdom (801) 977-7777 (W) [email protected] Utah, Campus Chapter Rowland Elvidge [email protected] BYU Graduate Chapter 01727-863995 (H) Minnesota, Minneapolis Scott Porter [email protected] Jere Clune BYU Undergraduate Chapter national (763) 391-0417 (W) Elizabeth Fonnesbeck steering committee [email protected] (801) 422-5791

Nevada, Las Vegas Utah, Salt Lake City Executive Director Larry Moulton Ronald D. Gardner Rixa Oman (702) 222-9800 (W) (801) 715-7010 (W) (801) 422-6824 lmoulton@bankofcommerce- [email protected] [email protected] nevada.com Utah, St. George Assistant Dean, External Relations Nevada, Reno Kim D. Anderson Joseph D. Ogden R. Craig Eyre (435) 674-1600 (801) 422-8938 (775) 829-1999 (W) [email protected] [email protected] [email protected] Utah, Utah Valley Director, Alumni Relations Garr Judd Robert G. Gardener (801) 226-2735 (H) (801) 422-6800 [email protected] [email protected]

summer 2003 37 Professor and friend Sheri J. Bischoff died 18 March 2003 after a six-year fight with breast cancer. Students, faculty, and alumni warmly remember Bischoff for her exceptional courage, academic devotion, and caring personality. In fall 2002, she began her eighth year at the Marriott School, where she taught classes in organizational leadership and strategy. (See tribute, p. 21.)

MARRIOTT SCHOOL • BRIGHAM YOUNG UNIVERSITY • 775 TANNER BUILDING • PROVO, UTAH 84602-3187