New Patients Parking

We regret that there is no parking available We accept patients from the area shown on on Medical Centre premises for patients. the map. This is for guidance only. Please There is disabled parking space available at check with Reception to find out if your the front of the building immediately to the address is within our area. Please complete a registration form available right of the front door. Disabled access is via the main front door. Please ask for from Reception or from our website assistance at Reception. There is also www.gsgmc.co.uk. disabled access to our patient toilet. We encourage all new patients when joining to have a health check with our Nurses. When the surgery is closed Anyone living within our Practice area may register with us. Outside normal working hours (0800-18.30 Monday to Friday) to contact a GP for advice It is practice policy to request proof of or a consultation call the out-of-hours GP 21/21a High Street service EMDOC. Please telephone 111 at all address, photographic ID and you must also Green St Green, supply your NHS number if you have one. times and you will be instructed how to Further details are on our website. contact this service. . BR6 6BG Telephone: 01689 850012 For emergencies, the local Accident and Results: 01689 850116 Emergency unit is at The Princess Royal Fax: 01689 862247 University Hospital at Farnborough. Green Street Green Medical Centre

There is also an Urgent Care Centre (UCC) at Partners the Princess Royal Hospital and a Childrens’ Dr Peter R Barker walk in service at Queen Mary’s Hospital, M.B.B.S.,M.R.C.P.,F.R.C.G.P. PG cert (Med Ed) . More details of out of hours services in are available on the Medical Registered 1982 Dr Claire Riley Centre website at www.gsgmc.co.uk M.B.B.S.,D.F.S.R.H Registered 2002 London Dr Cham Wijesinghe B.M.,M.R.C.G.P, D.F.S.R.H., PG Dip

Mrs Vee Gerry – Practice Manager

Mrs Anita Cole – Office Manager www.gsgmc.co.uk Welcome to Green Street Green Medical How to make an Appointment Centre Medical Centre opening times We run all our surgeries by appointment These Notes are designed to help make The Medical Centre is open from 8am only. You may book an appointment in person at the Reception desk or by the most of our services. until 6.30pm Monday to Friday. On Thursdays from 7am until 6.30pm telephoning the surgery. If you require a same day appointment because you feel Partners and from 08.30-10.30am on your problem is urgent and you need to see Dr Peter Barker Saturdays. a doctor on that day, please always try to

Dr Claire Riley Clinics telephone in the morning before 9.30am. Dr Cham Wijesinghe There are always more appointments available in the morning. Please try to avoid Dr P Barker Mon, Tues AM & Thursday telephoning in the afternoon because we Sessional Doctors Dr C Riley Mon, Tues & Wed AM have fewer appointments and these are held Dr Geoffrey Barker Dr C back for those patients who become ill Dr Ejiro Edoja Wijesinghe Wed & Fri all day Thurs AM during the day and need to be seen urgently. Dr G Barker Tuesday & Wed AM Dr Tanya Sweet Thurs & Fri all day You can also book & cancel appointments Dr E Edoja on-line via our website. You need to be Practice Nurses Dr T Sweet Mon & Wed all day Thurs PM registered to use this service. Visit

Frances Hart RGN www.gsgmc.co.uk for details.

Nicky Whatley RGN We run extended hours surgeries on We try to make sure that you see the

Thursday mornings from 7am to 9am and doctorof your choice but if he or she is not Health Care Assistant Saturday Mornings from 8.30 am until 10.30 available we suggest that you see another am. These are for pre-booked appointments Mr Heath Meredith doctor. In some circumstances, requesting only. an appointment with a particular doctor Practice Staff Nicky Whatley – Practice Nurse RGN may result in you having to wait longer for Practice Manager – Vee Gerry Monday 8.30am – 12.15pm, 3pm-6pm an appointment. Office Manager – Anita Cole Wednesday 8.30am – 12.15pm, 1.30pm – 5pm If you feel that your problem cannot wait Secretary – Debbie Rixon-Vogt Friday 8.30am – 1.15pm until the next available appointment offered Receptionists – Emma Newbound, Bev Baker, Frances Hart – Practice Nurse RGN to you, please let the Reception team know. Jane Clark, Tracy Carrick, Debbie Melvin, Jo Tuesday 8.45am – 4pm Berry, Becky Turner, Justine Wadhams Heath Meredith – Health Care Assistant Administrators – Lorraine Beer, Julie Leonard, All day Mon, Tue, Thurs, Fri.

Kelly Baker, Karolyn Angiolini, Andrea Wiles

Your appointment is 10 minutes long and You can also request prescriptions on-line if Other services we offer at the for one person and one problem only. If you you are over 16. Medical Centre: think you will need longer than this please Register via our website at let the Receptionist know this when you www.gsgmc.co.uk Antenatal Clinic book your appointment. Blood Test or X-Ray Results Every Tuesday 2 – 3.30 pm. This is run by

We ask patients to let us know if they are the Midwife by appointment only. Our Telephone after 11am on 01689 850116 Midwife undertakes most antenatal care, but unable to attend appointments in time for us to be able to use the appointment for Changing Your Address/ Telephone you are welcome to see a doctor at any time someone else. Number should you wish. All postnatal checks and If you want to speak to a Doctor or Nurse the first baby check are done by one of the please telephone at the end of Morning If you move please inform the Reception of Doctors. If you become pregnant please surgeries (usually after 11.30 am) or leave a your new address. The Receptionist will be contact Reception to make an initial message with Reception. able to advise you if your new address is still appointment with a Doctor.

within our catchment area and we will Home Visits Child Health Clinic require you to provide proof of address. Please also inform us if you change your There are Community clinics where you can If you feel that you need a home visit then telephone number. You can also do this on- have your baby weighed. Further details please telephone before 10.30 am so that we line via our website. from Reception or contact your Health can plan our day. It helps us to judge the Visitor on 01689 873032 who you can also urgency of calls if you describe your Training Practice see for general advice. symptoms so expect to be asked by our Receptionist. We are a Training Practice for future GPs. This means you may be offered an Blood pressure Checks Please remember that a surgery consultation is more effective than one at appointment with a GP Registrar for your These are done routinely for the practice by home, so please do try to attend surgery if consultation. Registrars are fully qualified the Nurse or Healthcare assistant. All Doctors who have spent at least three years you possibly can. patients on medication should attend in Hospital Practice and whom are choosing regularly. Repeat Prescriptions to specialise in General Practice. Dr Peter Barker is the designated GP Trainer. All Counselling Please return the tear-off part of the patients may request not to see a GP Please see our website for details of Bromley’s prescription by post or in person and allow Registrar should you wish – please just Counselling services to which you can self- at least 48 hours notice. You will be asked to advise Reception when you book your refer. Telephone 0300 003 3000 see your doctor at intervals for a check-up. appointment. PLEASE DO NOT TELEPHONE FOR REPEAT

PRESCRIPTIONS.

Travel Clinic Additional services member of the Practice or other patients. We treat our patients with respect and ask that we We can offer travel advice for most destinations • Diabetic Clinic are treated in the same way. and provide all necessary immunisations. We • Asthma Clinic are a registered Yellow Fever centre. • Menopause counselling Are You a Carer for someone? Immunisation requirements vary from country • Healthy eating advice to country. If you are going on holiday we ask • Smoking cessation clinic Do you look after or support someone who is ill, you to complete our travel form which can be elderly, frail or disabled or a child with special collected from Reception or downloaded from For HGV/PSV, elderly driving, Insurance and needs? You may wish to add your name to our our website. The Practice nurses will then check other medicals please ask the Receptionist for Carers’ Register so that we can keep you advised what vaccines are required for your destination. an appointment. of services for Carers available in Bromley. It can take up to 6 weeks for some vaccinations Contact Andrea Wiles via Reception. to become effective so please give plenty of Access to patient records notice where possible. Some vaccinations will Patient Participation Group incur a charge as will prescriptions for malaria Your medical records are confidential. You do tablets. have the right to access them in accordance with Lead Coordinator the ‘Access to Records Act 1990’. You will have Linda Rusk - [email protected] Minor Surgery Clinics to give your signed consent if you wish information to be disclosed to third parties. The Assistant Coordinator These are run every 2 weeks. Your doctor will only exceptions are the provision of information Vicky Andrew - [email protected] provide more details during your consultation. when making a referral to another doctor or disclosure required by statute. Sona Jakeman, Bob Trott & Derek Williams Well person clinics Suggestions/Complaints Membership of the PPG For patients of any age (over 16) who would like a ‘General check up’. The Practice Manager or any member of staff It is important that the membership of the PPG will be delighted to listen to any suggestions or is representative of the practice population The Family planning clinics comments to help them give you a better Green Street Green Medical Centre has a diverse service. There is a complaints procedure, a copy patient population with patients of different We provide a full range of contraceptive services of which may be obtained through Reception ages and a wide variety of different needs. To including fitting and removal of the Implant and and which the Practice Manager will be happy to be truly representative we would welcome Coil. explain. more volunteers (as detailed in the PPG posters in Reception), particularly from Violent or abusive patients under-represented groups (for example,

patients In common with the rest of the NHS we operate a ‘zero tolerance’ policy and will remove from our list anyone who is physically or verbally abusive or threatening towards any under the age of 40 and young mothers). feedback, and help improve services Anyone wishing to assist should speak to a provided by the practice. member of the Practice staff or e-mail the An example of our current work is the Lead or Assistant Co-ordinator of the PPG patient survey for more details.

Why does the PPG exist? The PPG is not:

Patient involvement is now high priority in · a Practice Management Committee; we the NHS. NHS is committed to do not interfere with the Practice’s working and engaging with patients, carers management decisions or its day-to-day and the public in a wide range of ways. running; we do not presume a policing or Ensuring that people’s views are heard at all overview function. levels and across all parts of the healthcare system is essential for creating and · a forum for complaints. The surgery delivering better health and care services. already operates a complaints procedure and a copy of this can be obtained from the What is the purpose of the PPG? Reception. Patient participation is about patients and practices working together. It aims to bring · a vehicle for individuals to voice about positive change to the benefit of all personal interests, resolve personal issues patients and practice staff. or to get additional personal medical

What Does the PPG Do? service.

The PPG is made up of patients, doctors and other practice staff who communicate at regular intervals to consider ways of making www.gsgmc.co.uk a positive contribution to the services and facilities offered by the practice to patients. We offer our opinion, advice and assistance on how the practice can provide the best possible service to patients. We work both collectively and individually. We work together in partnership with the practice to ascertain the views of patients and represent those views, obtaining patient