County Welfare Directors Association of California 2015 Conference Navigating a Journey of Change and Hope

October 14–16, 2015 Hyatt Regency Monterey Hotel Thanks To Our Sponsors CWDA 2015 CONFERENCE• Navigating a Journey ofChange andHope Navigating aJourney Platinum Bronze Gold Welcome!

n behalf of CWDA – the County Welfare Directors Association of California – we welcome you Oto our 2015 Conference: Navigating a Journey of Change and Hope. We are honored that more than 850 people are gathered here with the same mission in mind: to advocate, collaborate and educate one another on behalf of the children, families and individuals we collectively serve to help improve their well-being and the well-being of our communities.

There is much work ahead to change the harsh realities our children and families face each day. According to the latest U.S. Census Bureau’s figures released last month, nearly one in six Californians and more than one in five California children lived in poverty in 2014.

Still, we have hope. We know that public supports, such as tax credits for working families with low incomes, food assistance and housing supports coupled with job training and placement make a difference. When we provide foster children and youth safe, loving and permanent homes, they thrive.

Over the next three days, we will learn how we can expand on successful programs such as the CalWORKs Housing Support Program that in the first year led to more than 3,000 homeless families being placed in permanent homes. You will hear about opportunities to promote the state’s new tax credit for low-income working families – the California Earned Income Tax Credit (EITC) while providing opportunities for subsidized employment placements and working with Volunteer Income Tax Assistance (VITA). Riverside and Sonoma counties will share how they have gone beyond serving foster youth and are integrating them into critical decision making and planning efforts. Hear the latest on promising practices in coordinating care for aging and older adults. And get up to speed on the latest in social media and why this can be another valuable tool for communicating with clients and the public.

We thank you for joining us and continuing the journey to fight and end poverty with CWDA, county human service agencies and our many partners.

Barry Zimmerman CWDA President Director, Ventura County Human Services Agency

Cathi Grams CWDA Conference Co-Chair Director, Butte County Department of Employment and Social Services

Linda Haugan CWDA Conference Co-Chair Assistant Executive Officer, San Bernardino County Human Services Agency

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 1 Agenda-at-a-Glance 8:30a.m. .

Day One: Wednesday, October14, 2015 2 Day Two: Thursday, October15, 2015

12:20 p.m. 12:00 p.m. 10:00 a.m. 1:00 p.m. 1:30 p.m. 1:10 p.m. 5:00 p.m. 3:00 p.m. 3:20 p.m. 8:30 a.m. 7:45 a.m. 8:30 a.m. 8:30 a.m. 7:45 a.m. 8:00 a.m. 8:30 a.m. 8:30 a.m. – – – – – – – – – – – – – – – – 12:00 p.m. 12:20 p.m. 12:30 p.m. 12:30 p.m. 10:00 a.m. 10:30 a.m. 5:00 p.m. 5:00 p.m. 3:00 p.m. 1:10 p.m. 1:30 p.m. 6:30 p.m. 3:20 p.m. 4:50 p.m. 8:30 a.m. 9:00 a.m. CWDA 2015 CONFERENCE•

Environment: OpportunityforLeadership The RoleofAdultServicesinaChanging Collaboration: FaithinMotion. Creating Effective andLastingFaith-Based Protective Services’MostAt-RiskClients. Identification andInterventionwithAdult Acutely Vulnerable Adults:ANewTool for Local HealthyFoodSystemsforLow-IncomeResidents Utilizing SNAP-EdFundingtoSupportandEnhance Kids forCash–PartIIof. Registration Day Two GeneralSession Platinum SponsorsOne-On-One ClientMeetings Sponsor ExhibitsOpen Breakfast Reception Year OneoftheHousingSupportProgram in About GoodPartnerships?LessonsLearned Good FencesMakeNeighborsbutWhat fromLearned EarlyAdopterCounties. Effective Mental HealthandTrauma Support:Lessons Screening and ReferralinChildWelfare for Breakout SessionTwo Break Discussion –PartIofII Kids forCashDocumentaryScreening and Fiscal Essentials101 Delivery andOutcomesinChildWelfare Integrating Youth PartnerstoImprove Service Breakout SessionOne Break Platinum SponsorsOne-On-OneClientMeetings Lunch Break Opening GeneralSession Platinum SponsorsOne-On-OneClientMeetings Sponsor ExhibitsOpen VIP &PlatinumSponsorBreakfast (InviteOnly) Retired Directors ...... Navigating a Journey ofChange andHope Navigating aJourney . . .

. . . . (see pages5-6forspeakers&descriptions) (see pages7-8forspeakers&descriptions) . . Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomas Foyer&OakTree Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomas Foyer&OakTree . . . Garden Terrace Courtyard . Regency GrandBallroom Regency GrandBallroom . Monterey Ballroom Private DiningRoom RegencyIV, V, VI Regency IV, V, VI TusCA Ristorante Regency Foyer Windjammer I Regency Main Regency Main Spyglass Spyglass Cypress Cypress Big Sur Big Sur

Agenda-at-a-Glance

10:30 a.m. – 10:50 a.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

10:50 a.m. – 12:10 p.m. Breakout Session Three (see pages 9-11 for speakers & descriptions) Customer Journey Mapping – The Missing Link in Designing Outstanding Customer Experiences ...... Regency Main The Realities of the New Aging: Innovative and Strategic County Responses to Growing Vulnerabilities...... Regency I, II, III Many Birds, One Stone – Opportunities in the New State Earned Income Tax Credit ...... Regency IV, V, VI The Impact of Mindfulness Education for Social Workers...... Cypress Data to Action – CalFresh Outreach...... Big Sur 12:10 p.m. – 12:20 p.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

12:20 p.m. – 1:10 p.m. Lunch...... Monterey Ballroom

1:00 p.m. – 5:00 p.m. Platinum Sponsors One-On-One Client Meetings

1:10 p.m. – 1:30 p.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

1:30 p.m. – 3:00 p.m. General Session Three ...... Regency Grand Ballroom

3:00 p.m. – 3:20 p.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

3:20 p.m. – 4:50 p.m. Breakout Session Four (see pages 12-14 for speakers & descriptions) Using Behavioral Interventions to Improve Customer Experience...... Regency Main Capacity Building and Continuing the Fight to End Commercial Sexual Exploitation of Children...... Regency I, II, III So We’ve Implemented ACA: Now What? ...... Regency IV, V, VI Fiscal Essentials 102 ...... Cypress Community Leadership: Aging Together...... Big Sur

Day Three: Friday, October 16, 2015

7:30 a.m. – 8:30 a.m. Breakfast ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

7:30 a.m. Sponsor Exhibits Open. . .Regency Foyer, Mark Thomas Foyer & Oak Tree

8:30 a.m. – 10:00 a.m. Breakout Session Five (see pages 14-15 for speakers & descriptions) Mastering Social Media Basics for Effective Outreach through Content, Consistency and Connection...... Regency Main Child Welfare Continuum of Care Reform...... Regency IV, V, VI Systems Approaches to Accessing Quality Early Care for High Risk Populations...... Big Sur 10:00 a.m. – 10:15 a.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

10:15 a.m. – 12:00 p.m. Closing General Session ...... Regency Grand Ballroom

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 3 Agenda 8:30a.m. .

Day One: Wednesday, October14, 2015 4

12:20 p.m. 12:00 p.m. 10:00 a.m. 1:00 p.m. 1:10 p.m. 9:40 p.m. 8:30 a.m. 8:30 a.m. 8:00 a.m. 8:30 a.m. – – – – – – – – – – 12:20 p.m. 12:00 p.m. 12:30 p.m. 10:00 a.m. 10:00 a.m. 5:00 p.m. 5:00 p.m. 1:10 p.m. 1:30 p.m. 9:00 a.m. CWDA 2015 CONFERENCE•

HP. . Deliotte. Mark ThomasFoyerRefreshmentssponsoredbyDeloitte Regency FoyerRefreshmentssponsoredbyAccenture IBM. . Unisys Northwoods. Accenture. Platinum SponsorsOne-On-OneClientMeetings Lunch Break potential solutions,bigandsmall. highlight theprimarycausesofopportunitygap,andpointto present findingsonintergenerationalpatternsofpovertyandaffluence, reach? Focusingspecificallyonthe‘inheritanceofinequality’,Reeveswill is theroleforpolicyandpractice?IsAmericanDreamstillwithin upward mobility. Whatcanbedonetonarrowopportunitygaps? called the‘definingchallengeofourtime’–risinginequalityandlack Reeves willsharethelatestdataandthinkingonwhatPresidenthas of income,genderandrace.Inthissession,BrookingsexpertRichardV. equality. Buttherearewidegapsinopportunitybybackgroundterms The prospectofopportunityisattheheartAmericanideas Richard Reeves,PolicyDirector, CenteronChildrenandFamilies, The AmericanDream: MakingitReal Opening GeneralSession Mark ThomasFoyerRefreshmentssponsoredbyHP Regency FoyerRefreshmentssponsoredbyNorthwoods Break Break Registration Simón Salinas,MontereyCountyBoardofSupervisorsChair, District3 Ventura CountyHumanServicesAgency&CWDAPresident Moderator: BarryZimmerman,Director, Platinum SponsorsOne-On-OneClientMeetings Sponsor ExhibitsOpen VIP &PlatinumSponsorBreakfast (InviteOnly) Retired Directors Brookings Institution ...... Navigating a Journey ofChange andHope Navigating aJourney . . . . Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomasFoyer&OakTree

Regency GrandBallroom . Monterey Ballroom Private DiningRoom Windjammer IV Windjammer IV TusCA Ristorante Windjammer III Windjammer III Windjammer II Windjammer II Regency Foyer Windjammer I Agenda

1:30 p.m. – 3:00 p.m. Breakout Session One Integrating Youth Partners to Improve Service Delivery and Outcomes in Child Welfare...... Regency Main Angelica De La Torre, VOICES Nick Honey, Division Director, Family, Youth & Children’s Services, Sonoma County Human Services Department Yali Lincroft, Program Officer, Walter S. Johnson Foundation Crystal Shackleford, Assistant Regional Manager, Riverside Department of Public Social Services Amber Twitchell, Program Director, VOICES Dennis Tyler-StClair, VOICES Sonoma and Riverside counties will describe the role of Youth Partners in planning, service delivery, and evaluation in order to positively impact outcomes for youth and young adults such as: placement stabilization, increased school completion, successful emancipation, and improved youth satisfaction. Youth Partners in each county will share their experiences including participation in planning and decision making, direct practice with youth and young adults, and outcome evaluation. Sonoma will share their innovative partnership with VOICES and the Walter S. Johnson Foundation to identify service gaps and develop improvements, and Riverside will share how they’ve integrated Youth Partners as county employees. Fiscal Essentials 101 ...... Regency IV, V, VI Monica Bentley, Fiscal Manager, Riverside County Department of Public Social Services Terrie Concellos, Deputy Director, Department of Social Services, County of Santa Barbara Robert Manchia, Chief Financial Officer, San Mateo County Human Services Agency Amy Thompson, Assistant Finance Director, San Diego County Health and Human Services Agency Back by popular demand, and under two unique and separate sessions, learn the essentials of human services financing. This 101 session will provide a high-level overview on how human services is budgeted, information as to how programs are funded, 1991 and 2011 realignment, and various creative ways counties are using these funding streams to provide unique opportunities to their clients. Kids for Cash Documentary Screening and Discussion – Part I of II...... Big Sur Moderator: Jerry Dunn, Director, Sonoma County Human Services Department Kids for Cash is a documentary covering a Pennsylvania County judge’s harsh sentencing of youth for petty crimes and the long-term consequences for those youth, and how judges were also receiving payments from the privately owned juvenile detention centers where the youth were incarcerated. The documentary is riveting and intense in its depiction of the youth inadvertently caught in this public policy web and the thoughts and beliefs of the judges involved. Workshop attendees will view the documentary and have an opportunity to discuss its many themes and relevance to their own programs following the viewing. **Please note this is a two-part session.

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 5 Agenda

Day One: Wednesday, October14, 2015(cont.) 6

3:00 p.m. – 3:20 p.m. CWDA 2015 CONFERENCE• practice improvement. their successes,challenges,lessonslearnedandnextsteps tocontinuous both implementedtheirtailoredversionofthemodeland willshare a physicalandpsychosocialneeds.AlamedaRiversidecountieshave to providethehighestqualityofcareforolderadultsalongacontinuum will describetheoptimaluseofsocialworkersinateam-basedapproach promising practicesincoordinatingcareforagingandolderadults and AlamedaCountySocialServicesAgency. Thepresenterswillshare Policy InstituteofCalifornia,CaliforniaSocialWork EducationCenter that wasdevelopedthroughtheexpertiseofTheChildandFamily This workshoppresentationwillbeginwithanoverviewofamodel TolbertVictoria , DivisionDirector, Adult,Agingand Lisa Shiner,AssistantDirector, RiversideCounty Chris Mathias,Trainer, BayAreaAcademy Moderator: JulietWebb , Director, Tulare CountyHumanServicesAgency Collaboration: FaithinMotion Creating Effective andLastingFaith-Based Break Environment: OpportunityforLeadership The RoleofAdultServicesinaChanging Mark ThomasFoyerRefreshmentssponsoredbyUnisys Regency FoyerRefreshmentssponsoredbyUnisys and mentorshipforfosteryouthyoungadults. recruitment, visitationofsociallyisolatedseniorsanddependentadults, It alsoestablisheslastingrelationshipsforclientsthroughfosterparent neglected andabusedchildren,families,elderlydependentadults. service gapsbyconnectingthelocalfaithcommunitytoneedsof Governance andInnovation.FaithinMotionfillsresource Bright IdeasawardfromHarvardUniversity’s AshCenterforDemocratic in Motion.FaithMotionRiversideCountywasarecipientof creating effective andlastingfaith-basedcollaborationentitledFaith Presenters fromOrangeandRiversidecountiespresentamodelfor Beth Vangsness, Faith-BasedPartner Susan Mahoney,RegionalManager, RiversideCounty Jim Deming,SeniorSocialServicesSupervisor, OrangeCounty Roylyn Burton,CommunityProgramSpecialist,OrangeCounty Moderator: MichaelMcConnell,RegionalManager, Alameda CountySocialServicesAgency Medi-Cal Department,AreaAgencyonAging, Department ofPublicSocialServices Department ofPublicSocialServices Children andFamilyServices Children andFamilyServices Riverside CountyDepartmentofPublicSocialServices . Navigating a Journey ofChange andHope Navigating aJourney Regency Foyer, MarkThomasFoyer&OakTree . . Spyglass Cypress

Agenda

3:20 p.m. – 4:50 p.m. Breakout Session Two Screening and Referral in Child Welfare for Effective Mental Health and Trauma Support: Lessons Learned from Early Adopter Counties ...... Regency Main Moderator: Brent Crandal, Clinical Psychologist and Grant Investigator, Chadwick Center at Rady Children’s Hospital Natalie Bolin, Program Manager, Child Welfare Services, Tulare County Human Services Agency Andrea Hazen, Research Scientist, Chadwick Center at Rady Children’s Hospital Effectively screening to identify children with mental health and trauma needs is a cornerstone for promoting well-being in child welfare settings. This presentation offers lessons learned from five early adopter counties in California who implemented an evidence-informed screening process to identify mental health and trauma related concerns in their child welfare system. Presenters will describe experiences with implementing evidence-informed screening, including issues related to tool selection, staff training and supervision, information sharing, data tracking and monitoring, and quality assurance, as well as how screening information can be leveraged for court reporting, case planning, making informed referrals to services, and for child and family teaming. Good Fences Make Good Neighbors but What About Good Partnerships? Lessons Learned in Year One of the Housing Support Program . . . . . Regency IV, V, VI Moderator: John Bauters, Policy Director, Housing California Beetle Barbour, Housing Resource Director, Amador-Tuolumne Community Action Agency Denise Boland, Director, Employment and Benefits Services, Santa Clara County Social Services Agency Rebecca Espino, Program Manager, Tuolumne County Human Services Agency Lisa Jones, Deputy Director, Housing Authority of the County of San Bernardino Gilbert Ramos, Assistant Director, Transitional Assistance Department, San Bernardino County Human Services Maria Razo, Deputy Executive Director, Housing Authority of the County of San Bernardino Vivian Wan, Associate Director, Abode Services, Allied Housing & HIP As we enter the second year of the CalWORKs Housing Support Program, we know that one of the most critical components of a successful program is a strong partnership between the human services agency and housing providers. In this session, we will explore some of the partnership lessons learned in year one. Housing Support Program counties and housing providers will share their success, their challenges and what future changes they plan to make. This session is designed for current and new housing support counties, housing partners, and others with an interest in the Housing Support Program.

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 7 Agenda Day One: Wednesday, October14, 2015(cont.) 8

5:00 p.m. – 6:30 p.m. CWDA 2015 CONFERENCE• critical otherfundingstreamstocomplementthiswork. strategies isbasedonusingcountySNAP-Edfunding,aswelloutlining instrumental intheseefforts. Learnhowthefoundationforthese and PublicHealthInstituteCenterforWellness andNutritionhasbeen how collaborationwiththeCaliforniaDepartmentofSocialServices into countyhealthyfoodaccessobjectives.Thewillalsoshare while weavinginpolicy, systems,andenvironmentalchangestrategies with Veterans andFosterFamilyAgenciesonfoodaccessprojects, County isincreasingEBTacceptanceatFarmers’Marketsandworking As partofaninteractivediscussionandgroupactivities,learnhowPlacer Linda Patterson,Director, PlacerCountyDepartmentofHumanServices Tawny Macedo,Manager, CalFreshNutritionEducation, Amy Delisio,DeputyDirector, PublicHealthInstituteCenterfor Kids forCash–PartIIof Reception effectively implementedincasesofvictimsneglectandabuse. client. Thissessionwilldescribehowthesetoolsandprotocols havebeen issue(s), butalsotoenhancetheoverallsafetyandwell-being ofthe of interventionstargetedtonotonlyaddressandresolvetheprotective cognitive orcommunicationdeficits.Theprotocolemploysabroadrange clients whoareconsideredtobethemostvulnerableduetheirsevere abuse orneglect.Theworkshopwillpresentatoolforidentifying vulnerable”), andhowtomosteffectively worktoreduceriskforfuture in January2012todeterminewhoaremostatrisk(“theacutely Adult ProtectiveServicesinSanDiegoCountyestablishedaworkgroup Local HealthyFoodSystemsforLow-IncomeResidents Utilizing SNAP-EdFundingtoSupportandEnhance Protective Services’MostAt-RiskClients Identification andInterventionwithAdult Acutely Vulnerable Adults:ANewTool for Carlos Morales,Supervisor, AdultProtectiveServices, Auxie ConnellZuniga,FieldInvestigator, AdultProtectiveServices, LaShaunda Gaines,Supervisor, AdultProtectiveServices, Moderator: JerryDunn,Director, SonomaCounty screening anddiscussion. This isthesecondpartofKidsforCashdocumentary California DepartmentofSocialServices Wellness andNutrition San DiegoCountyHealthandHumanServicesAgency San DiegoCountyHealthandHumanServicesAgency San DiegoCountyHealthandHumanServicesAgency Human ServicesDepartment . . Navigating a Journey ofChange andHope Navigating aJourney . . . Garden Terrace Courtyard . Spyglass Cypress Big Sur Agenda

Day Two: Thursday, October 15, 2015

7:45 a.m. – 8:30 a.m. Breakfast ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

7:45 a.m. Sponsor Exhibits Open. . .Regency Foyer, Mark Thomas Foyer & Oak Tree 8:10 a.m. – 8:30 a.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree Regency Foyer Refreshments sponsored by Kofax/Western Integrated Mark Thomas Foyer Refreshments sponsored by Deloitte

8:30 a.m. – 12:30 p.m. Platinum Sponsors One-On-One Client Meetings Deloitte...... Windjammer II HP...... Windjammer III IBM...... Windjammer IV

8:30 a.m. – 10:30 a.m. General Session...... Regency Grand Ballroom Day Two Welcome Barry Zimmerman, Director, Ventura County Human Services Agency & CWDA President Frank Mecca, Executive Director, CWDA Moderator: Cathi Grams, Director, Butte County Department of Employment and Social Services The Spirit of a Child: From Rejection to Connection to Direction Derek Clark, Author, Never Limit Your Life and I Will Never Give Up book series Derek Clark’s life is one of resilience and redemption. As a child he suffered unthinkable child abuse and emotional distress before being abandoned at an emergency psychiatric facility at age five. His 13 years in the foster care system reflected an early life of aggression, emotional distress, overwhelming anxiety and being wrongfully labeled. With amazing help from his foster parents and a great social worker, he has defied the artificial limitations imposed upon him. Clark knows firsthand how to cope with adversity and overcoming hardship. He has turned his situation from a victim to a victor.

10:30 a.m. – 10:50 a.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree Regency Foyer Refreshments sponsored by Accenture Mark Thomas Foyer Refreshments sponsored by Northwoods

10:50 a.m. – 12:10 p.m. Breakout Session Three Customer Journey Mapping – The Missing Link in Designing Outstanding Customer Experiences. . . . .Regency Main Moderator: Jo Weber, County Human Services Consultant Kouji Nakata, Organizational Consultant Adriana Ramirez, Staff Development Coordinator, San Diego County Health and Human Services Agency Susan Shippelhoute, Administrative Analyst Associate, Butte County Department of Employment and Social Services Cynthia Sottana, Clerical Operations Manager, Solano County Human Services Are you looking for ways to significantly improve the experience of people who come to you for help while also improving staff experience and streamlining service delivery? The method used by world class customer experience organizations today is called Customer Journey Mapping. Journey mapping involves observing and listening to what customers actually experience, which turns out to be more insightful than our typical administrative approach. Come and hear how Solano, San Diego and Butte counties dramatically improved experiences for their customers and staff by using this new methodology, and how you might use this powerful tool in your own situation.

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 9 Agenda Day Two: Thursday, October 15, 2015(cont.) 10

CWDA 2015 CONFERENCE• Fernando Torres-GilFernando , ProfessorandDirector, Centerfor Moderator: KellyWoodard, Director, MaderaCounty Growing Vulnerabilities Innovative andStrategicCountyResponsesto The RealitiesoftheNewAging: New State Earned Income TaxNew StateEarned Credit Many Birds, OneStone–Opportunitiesinthe influence andmoralauthorityofseniorcitizensintheirmidst. caregivers; andhowcountypublicofficialsmightdrawontheelectoral assess howcountyresourcescanassistolderpersons,theirfamiliesand strategic andoperationalresponsestotheagingoftheirlocalpopulations; report toprovideacontextbywhichcountygovernmentcanassesstheir the newgenerationofolderCalifornians.ThispresentationusesUCLA in addressingthesocial,economic,healthandlong-termcareneedsof “unofficially” pooreldersisaccurate,Californiawillfacemajorchallenges To theextentthatthisreport’s estimationofgrowingnumbers levels ofeconomicinsecurityandpovertylevelamongolderCalifornians. demonstrates thattheofficialpovertyindexunderestimatesactual utilizing amorerealistic“ElderIndexPovertyMeasure,”UCLAresearch next cohortofolderpersonsacrossthenationandinCalifornia.By report givesamorecomplexunderstandingoftherealitiesfacing boomers thenewrealitiesofvulnerabilitiesinoldage.ArecentUCLA opportunities forlivinglonger, yetwemayfacewiththeagingofbaby of socialandeconomicdisparities.Neverbeforehavewehadthe The opportunitiesofincreasedlifespansisjuxtaposedwiththerealities information aboutEITCeligibility, outreach,and marketing materials. discuss theirlocalpartnerships,andtheFranchiseTax Board willprovide outreach efforts andservices,Tehama andSanBenitocounties will share herexperience,communityactionagencieswilltalk abouttheir placements andworkexperience.AformerCalWORKsclient will Assistance (VITA) andprovideopportunitiesforsubsidizedemployment partnerships canbeleveragedtoincreaseuseofVolunteer Income Tax services agenciesandlocalcommunityaction howthese return. Thissessionwillfocusonpartnershipsbetweencounty human tax creditforlowincomeCalifornians–butonlyiftheyfilea The newlycreatedstateEarnedIncomeTax Creditprovidesamodest Amanda Sharp,Director, Tehama CountyDepartmentofSocialServices Samantha Ferrero, formerVITA andCalWORKsrecipient, Albert Cendejas,AssistantDirector, CommunityInitiatives, Mark Callahan,StatewideVolunteer ProgramCoordinator, Enrique Arreola, DeputyDirector, SanBenitoCounty Moderator: ErinHorgan,SeniorPolicyAnalyst,CWDA Policy ResearchonAging,UCLA Department ofSocialServices Community ServicesAid,Tehama CountyCommunityActionAgency Community ServicesEmploymentTraining Franchise Tax Board Health andHumanServicesAgency Navigating a Journey ofChange andHope Navigating aJourney . . . Regency IV, V, VI Regency I,II,III Agenda

The Impact of Mindfulness Education for Social Workers. .Cypress Moderator: Susan von Zabern, Director, Riverside County Department of Public Social Services Geovanna Asturias, Social Services Supervisor, Children’s Services, Riverside County Department of Public Social Services Aisa Diaz, Social Service Planner, Children’s Services, Riverside County Department of Public Social Services Renda Dionne, Mindfulness Trainer/Facilitator, Indian Child Family Services Division Monah Hanson, Regional Manager, Children’s Services, Riverside County Department of Public Social Services Inspired by research shared from Public Child Welfare Training Academy, and in partnership with Dr. Renda Dionne, the Riverside County Department of Public Social Services developed a pilot Mindfulness Training Program for staff, focusing on case-carrying social workers with significantly higher levels of secondary trauma and tailored curriculum for child welfare staff. Weekly training includes improving bodily/ cognitive/emotional awareness, developing healthy compassion for self and others, engaging in mindful behaviors and choices, and all with the foundation of simple meditation techniques to become more aware of experiences in the present moment. Mindfulness classes counted toward training hours and their time was protected to ensure a continued culture of learning within our regions. Data to Action – CalFresh Outreach...... Big Sur Moderator: Leo O’Farrell, CalFresh Program Director, San Francisco Human Services Agency Aynalem Adugna, Chief, Federal Data Reporting & Analysis Bureau, California Department of Social Services Diana Jensen, San Francisco Marin Food Bank Akhtar Khan, Chief, Research Services Branch, California Department of Social Services Arthur Lomboy, Data Development Manager, Monterey County Department of Social Services Carlos Portillo, Human Services Administrator, Los Angeles County Department of Public Social Services This session features a three-part discussion on taking data to action in CalFresh. Part one of the discussion features a presentation from the San Francisco Marin Food Bank on a toolkit they’ve built using data from the CalFresh data dashboard to help set local goals for strengthening outcomes. Part two features Monterey County and the California Department of Social Services discussing the analytics of geocoding CalFresh enrollment and bringing mapping tools to life in a mid-sized county. Part three will feature Los Angeles County’s work to bring geocoded data to action by informing local outreach strategies.

12:10 p.m. – 12:20 p.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

12:20 p.m. – 1:10 p.m. Lunch...... Monterey Ballroom

1:00 p.m. – 5:00 p.m. Platinum Sponsors One-On-One Client Meetings Northwoods...... Windjammer II Unisys...... Windjammer III Accenture...... Windjammer IV 1:10 p.m. – 1:30 p.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree Regency Foyer Refreshments sponsored by CGI Mark Thomas Foyer Refreshments sponsored by IBM

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 11 Agenda

Day Two: Thursday, October 15, 2015(cont.) 12

3:20 p.m. 1:30 p.m. 3:00 p.m. – – – 4:50 p.m. 3:00 p.m. 3:20 p.m. CWDA 2015 CONFERENCE•

Moderator: LindaHaugan,AssistantExecutiveOfficer, Mark ThomasFoyerRefreshmentssponsoredbyIBM Regency FoyerRefreshmentssponsoredbyHP General SessionThree Improve CustomerExperience Using BehavioralInterventionsto Breakout SessionFour Break • • • • generations, Lancaster’s practicalandentertaininginsightswillhelpyou: managing upward,oraleaderstrugglingtoconnectwithallthe experienced GenXerjugglingmultiplegenerations,askilledMillennial you’re aseasonedveteranleadingthoseyoungerthanyouare,an expert ongenerations,workplaceissues,andsocialtrends.Whether and tobeunderstoodengagedatwork.Lynne Lancasterisan generation wantstomakeacontribution,doworktheycareabout, rewritten, andrulesarealloverthemap.Moreimportantly, every generations vyingforaplaceattheconferencetablerolesarebeing ones followedorders.Howthingshavechanged!Now, withfour It usedtobethatolderworkershadalltheanswersandyounger Lynne Lancaster,Co-Founder, Bridgeworks What aDifference aGenerationMakes! rates withoutincreasingoperatingcosts. CalFresh participationratesandreducingWelfare-to-Work sanction can helpcountiesimproveservicedeliveryoutcomessuch asincreasing can beusedtobetterservelocalpopulations.Utilizingthis approach findings andshareconcreteexamplesofhowbehavioral economics outreach andprograms.Thegoalofthissessionistopresent project applying evidencefrombehavioraleconomicstoimprovesocialservices burdens ofpoverty. Policymakersandadministratorsareincreasingly quo bias,andplanningfallacy, whichareexacerbatedbythecognitive barriers thatallindividualsface,includinglimitedattention,status The fieldofbehavioraleconomicshasidentifiedcommonpsychological Jacob Solomon,CodeforAmerica Nate Higgins,Fellow, BehavioralandSocialScienceTeam, Nadine Dechausay, ResearchAssociate,MDRC Moderator: MarkWoo , Consultant San BernardinoCountyHumanServicesAgency White HouseOfficeofScienceand Technology Lead moreeffectively bylearninghowtoengageeachgeneration. Recognize andquantifygenerationalgaps Spot thelatestgenerationaltrendshittingyourworkplace Understand whothegenerationsare . Navigating a Journey ofChange andHope Navigating aJourney . Regency Foyer, MarkThomasFoyer&OakTree . Regency GrandBallroom Regency Main Agenda

Capacity Building and Continuing the Fight to End Commercial Sexual Exploitation of Children. . . . . Regency I, II, III Moderator: Ronna L. Bright, Statewide PACT Project Director, Child and Family Policy Institute of California Tasha Dunham, Child Welfare Division Chief, San Joaquin County Human Services Agency Anne-Michelle Ellis, Coalition Against Sexual Exploitation Coordinator, San Bernardino County Children’s Network Elizabeth Gaedtke, Child Welfare Division Chief, San Joaquin County Human Services Agency John Greco, Deputy Director, Children’s Services, San Joaquin County Human Services Agency Helen Parrott, Deputy Director and Coalition Against Sexual Exploitation Liaison, San Bernardino County Human Services Agency Kate Walker, Staff Attorney Mental Health/Juvenile Justice, National Center for Youth Law This session will discuss current trends and capacity-building efforts statewide, and two counties’ efforts in response to fight the commercial sexual exploitation of children. The California’s Child Welfare Council Commercial Sexual Exploitation of Children Action Team will provide an overview of statewide efforts. San Bernardino and San Joaquin county child welfare agencies will lead an in-depth discussion, highlighting their successes, challenges, and future plans to build capacity within their agencies and with stakeholders. San Bernardino County has an established history in their collaborative efforts, while San Joaquin County is just beginning their process. Wherever your county is in the fight to better serve children who have been traumatized by sex trafficking, you won’t want to miss this information-sharing and discussion session. So We’ve Implemented ACA: Now What? ...... Regency IV, V, VI Moderator: Cathy Senderling-McDonald, Deputy Executive Director, CWDA René Mollow, Deputy Director, Health Care Benefits and Eligibility, California Department of Health Care Services Sarah Muller, Vice President of External Affairs, California Association of Public Hospitals and Health Systems Katie Ravel, Program Policy, Evaluation and Research Director, Covered California Anthony Wright, Executive Director, Health Access Two years into the Affordable Care Act and millions of enrollments later, where exactly is California’s population on the spectrum of healthcare? The panel of experts in this workshop will provide insight on key topics and issues of healthcare access and services in California. Ever wonder where California is with network adequacy, whole person care, waivers, and other key access to care topics? Join us for this exciting workshop to learn more about California’s successes and challenges in these fundamental areas that impact millions of Californians.

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 13 Agenda

Day Two: Thursday, October 15, 2015(cont.) 14 Day Three: Friday, October 16, 2015

7:30 a.m. 7:30 a.m. 8:30 a.m. – – 10:00 a.m. 8:30 a.m. CWDA 2015 CONFERENCE•

Kerry Shearer, SocialMedia&CommunicationsConsultant overhead costsareallocatedtoprograms. employee, howvacationtimeaffects yourleveloffundingandhow to yourprogramdonotalwaysrepresentthesalaryofactual allocation ofcoststovariousfundingsources,whysalarycharged Department ofSocialServicesclaiming,howtimestudiesdrivethe Circular” andStatewideCostAllocationPlanaffects California This sessionwillprovideahigh-leveloverviewonhowthe“Super Robert Manchia,ChiefFinancialOfficer, Terrie Concellos,DeputyDirector, SantaBarbaraCounty Mark ThomasFoyerRefreshmentssponsoredbyDiona Regency FoyerRefreshmentssponsoredbyTime StudyBuddy Fiscal Essentials102 and encourage youtotakethenextstepin youroutreach! social mediatips andaccessoriesforlivedemos thatwillenergize,inspire, connection withthepeople you serve.Shearerwillbringhistoolboxof is critical(andhowtomakeit easy!),andhowsocialmediacanbuild cover howcreatecompelling content,explainwhypostingconsistency the currentstateofsocialmedia andhowyoucanuseiteffectively. He’ll this dynamic,interactivesession, KerryShearerwillhelpyouunderstand and live-streamingisskyrocketing in2015.Howtomakesenseofitall?In media platforms.PeopleturntoFacebook,Twitter andYouTube fornews, devices thandesktopcomputers,andvideouseisexploding acrosssocial way wecommunicate!Morepeoplegettheirinformation frommobile Social mediaisnolongeranadd-ontothewaywecommunicate: itISthe through Content,ConsistencyandConnection Mastering SocialMediaBasicsforEffective Outreach Breakout SessionFive Sponsor ExhibitsOpen Breakfast Community Leadership:AgingTogether community leadershipinitiativesandprograms. Alameda, Marin,SantaClara,andSonomacountieswillpresentontheir and buildingcommunity-widecommitmenttotheirsharedagenda. stronger supportsanddedicatingnewresourcesforagingservices their communitiesinchampioninginitiativesfocusedonestablishing community-based socialservices.Countiesareprovidingleadershipto priorities includinghousing,transportation,healthyaging,and governments, andthebroadercommunityinidentifying health servicesagenciesareengagingdecisionmakers,business,local the needsofgrowingagingpopulation?Countyhumanand How canweraisecommunityawarenessandproactivelyaddress James Ramoni,AgingandAdultServicesDepartmentDirector, Lee Pullen,ProgramManager, MarinCountyHealth&HumanServices Randy Morris,AssistantAgencyDirector, AlamedaCounty Shireen McSpadden,DeputyDirector, SanFranciscoDepartmentof Moderator: DianeKaljian,AdultandAgingServices,SonomaCounty San MateoCountyHumanServicesAgency Department ofSocialServices Santa ClaraCountySocialServicesAgency Social ServicesAgency Aging andAdultServices Human ServicesDepartment . Navigating a Journey ofChange andHope Navigating aJourney . . . Regency Foyer, MarkThomasFoyer&OakTree Regency Foyer, MarkThomasFoyer&OakTree . . Regency Main Cypress Big Sur Agenda

Child Welfare Continuum of Care Reform...... Regency IV, V, VI Moderator: Diana Boyer, Senior Policy Analyst, CWDA Sylvia DePorto, Deputy Director, San Francisco County Human Services Agency Karen Gunderson, Chief, Child and Youth Permanency Branch, California Department of Social Services Jessie Wood, Continuum of Care Liaison, California Department of Social Services In September 2012, the California Department of Social Services in partnership with CWDA launched the Continuum of Care Reform (CCR) effort, a focused and monumental effort to improve outcomes of children and families served through the foster care system. The effort culminated into a set of recommendations to revise the state’s current rate setting system, services and programs. This workshop will provide an overview of CCR, identify implementation goals and challenges, and link to existing efforts including the California Child Welfare Core Practice Model and Resource Family Recruitment and Retention efforts. The workshop will also share relevant lessons learned from other efforts, including San Francisco County’s Residentially Based Services Pilot Program and the Resource Family Approval process. Systems Approaches to Accessing Quality Early Care for High Risk Populations...... Big Sur Moderator: Anne Edwards, Director, Sacramento County Department of Human Assistance Michele Rutherford, Deputy Director, San Francisco Office of Early Care & Education Alyson Lee-Suzuki, Chief Program Officer, Wu Yee Children’s Services Research supports the social and financial benefits of ensuring quality early education for young children, particularly those most at-risk. San Francisco will provide an overview of the city/county’s Quality Circle – a system strategy taken to connect families and children to quality child care experiences. The presentation will highlight over a decade of quality assessment and quality improvement efforts, as well as more recent efforts, including the development of a Family Child Care Quality Network to enroll infants and toddlers from homeless families and child welfare cases. The workshop will emphasize: 1) components of the Quality Circle, 2) the community partner process for developing the system, and 3) exigent issues related to CalWORKs vouchered child care.

10:00 a.m. – 10:15 a.m. Break ...... Regency Foyer, Mark Thomas Foyer & Oak Tree

10:15 a.m. – 12:00 p.m. Closing General Session ...... Regency Grand Ballroom Moderator: Trent Rhorer, Executive Director, San Francisco Human Services Agency State-County Partnership & Collaboration – Looking Ahead to 2016 Jennifer Kent, Director, California Department of Health Care Services Will Lightbourne, Director, California Department of Social Services Why are We Doing this Job Anyhow? Naomi Haines Griffith, Child Welfare Consultant, Family Systems Specialist, President, Red Clay & Vinegar, LLP With more seriously impaired families, constantly shrinking resources, and increasing pressure to meet higher standards, it is necessary to examine our work and ourselves with a different perspective, indeed different eyes. This presentation will focus on the value of our work, why we chose it, as well as a recommitment to service. Using humor and practicality, this keynote will encourage the group to reconnect to the passion that brought them to the job, seeing themselves in a vital, exciting, and enjoyable vocation.

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 15 Keynote Presenters Day One: Wednesday, October14, 2015 Day One: Wednesday, October14, 2015 16 care andagriculturalviability. HehasonesonwhoisagraduateofCalPolySanLuisObispo. efforts onthe issuesofaffordable housing,transportation,communitysafety, economicdevelopment,health District Three.ReflectingthemostpressingneedsofThirdDistrict,SupervisorSalinashasconcentratedhis Salinas onceagaintooktheoathofofficetobecomeaMontereyCountySupervisor, thistimerepresenting Association, theLeagueofCaliforniaCities,andAmericanPlanningAssociation.OnJanuary9,2007, was named“LegislatoroftheYear” bynumerousorganizations,includingSkillsUSA-VICA,CaliforniaTransit safety, transportation,localgovernment,andeducation.Forhisleadershipontheseotherissues, he State Assemblyincludedlegislationaddressingissuesinaffordable housing,agriculture,healthcare,public on December4,2000,whereheservedforsixyearsbeforetermlimitstookeffect. Hisimpressiverecordinthe Supervisor SimónSalinas on Children andFamilies,

Policy Director, Center Brookings Institution Board ofSupervisors Chair,District Three Monterey County Richard Reeves CWDA 2015 CONFERENCE• was swornintorepresentthe28thDistrictCaliforniaStateAssembly County BoardofSupervisorsinmorethan100years.SupervisorSalinas Board andwasthefirstMexican-AmericantoserveonMonterey reelected in1997.Duringhissecondterm,hewaselectedChairofthe County BoardofSupervisorsin1993,representingDistrictOne,andwas as MayorPro-Tem. SupervisorSalinaswasfirstelectedtotheMonterey Council. DuringhistenurewiththeCityofSalinas,Supervisorserved was electedasthefirstMexican-AmericantoserveonSalinasCity Supervisor SalinasbeganhispublicservicecareerinJune1989whenhe as aprofessoratHartnellCommunityCollegefrom1989through1993. state’s educationalsystem.Hefollowedhiselementaryclassroomyears grade inCalifornia’s classrooms,givinghimhands-onexperienceinthe Doctorate fromSantaClaraLawSchool.SupervisorSalinashastaught6th San JoseStateUniversityandin1984graduatedwithaJurisprudence Studies. SalinaswentontoearnaBilingualTeaching Credentialfrom he receivedaBachelorofArtsinPoliticalScienceandLatinAmerican High SchoolandthenattendedClaremontMcKennaCollegewhere 12 childrenofmigrantfarmworkers.HegraduatedfromWatsonville Supervisor SimónSalinas Richard V. Reeves Awards. Paper” 2014rankinginthe University ofPennsylvania’s annualThinkTank ty. Withco-author IsabelV. Sawhill,hewasrecipientofthe“BestPolicy degree fromOxfordUniversity andadoctoratefromWarwick Universi- a formerEuropeanBusiness SpeakeroftheYear. Heearnedabachelor’s researcher attheInstituteofPsychiatry, UniversityofLondon. Heisalso Reform, researchfellowattheInstituteforPublicPolicy Research,and the Work Foundation;principalpolicyadvisortotheMinisterforWelfare tor ofDemos,theLondon-basedpoliticalthink-tank;director offuturesat Street JournalandTheNewYork Times. Hispreviousrolesinclude direc- contributor toTheAtlantic,NationalAffairs, DemocracyJournal,theWall (2014), TheGlassFloor(2013),andParentingGap(2014). Heisalsoa Opportunity, andtheAmericanDream(2014), CharacterandOpportunity Reeves’ publicationsforBrookingsincludeSavingHoratio Alger:Equality, Brookings, hewasdirectorofstrategytotheUK’s DeputyPrimeMinister. focuses onsocialmobility, inequality, andfamilychange.Priortojoining Social MobilityMemosblogwiththeBrookingsInstitution.Hisresearch rector oftheCenteronChildrenandFamilies,editor-in-chief ofthe Navigating a Journey ofChange andHope Navigating aJourney is aseniorfellowinEconomicStudies,policydi- wasborninSlayton,Texas –oneof Keynote Presenters

Day Two: Thursday, October 15, 2015

Derek Clark is an inspiring motivational speaker and the author of Never Limit Your Life and the critically acclaimed I Will Never Give Up book series. As the founder of several successful corporations, Clark knows that attitude, vision, leadership, teamwork and a fresh perspective play critical roles in the success of any organization. Clark knows first-hand the power of attitude in coping with adversity and overcoming hardship. At five years of age, his mother and stepfather (his biological father was in prison) turned him over to the California foster care system, where he would spend the next 13 years of his life, contending with rejection, humiliation, emotional distress and overwhelming anxiety. Yet through it all, Clark never gave up, and went from victim to victor by defying the ar- tificial limitations imposed on him. He literally took a disadvantage in life and turned it into an advantage. His remarkable story is one of resilience Derek Clark and redemption, from his personal to professional life. His life mission has Author, Never Limit Your become helping others find the mental strength to recognize and take advantage of opportunities. His keynotes are based on true-life trials and Life I Will Never Give and triumphs, and have inspired thousands of listeners to have the mental Up book series strength to overcome adversity and fear. His purpose is to cultivate drive, focus, and the courage to take action. Clark is an inspiring motivation- al speaker/trainer, an internet sensation as the Rapping Dad in the viral video hit, a featured expert on CNN Headline News, The Ricki Lake Show and The Steve Harvey TV Show. Google ranks him #1 for “stories about never giving up” out of 25 million results. As a speaker, author and singer/songwriter, Clark has spoken and performed his music from Australia to Canada including a President of the United States.

Lynne Lancaster is a sought-after expert on workplace and social trends, and sees herself as a “cultural translator”. She not only makes the world of today’s generations come alive but shares with audiences what they can do to bridge the gaps at work—and have fun doing it. Known for her energy and humor as well as her insights into generational dynamics, Lancaster is co-founder of the consultancy BridgeWorks. She is co-author of the best- sellers When Generations Collide (HarperCollins), and The M-Factor: How the Millennial Generation is Rocking the Workplace (HarperBusiness). Lancaster has been a guest commentator on CNN, CNBC and National Public Radio, and has appeared in numerous publications including Fast Company, Nation’s Business, The Los Angeles Times, Public Management, The New York Times, TIME, The Wall Street Journal, and The Washington Post. Her clients include many of America’s top companies (Cisco, Coca-Cola, Disney, Lynne Lancaster General Mills, and Wells Fargo to name a few) as well as many public sector Co-Founder, BridgeWorks organizations. Lancaster is a Phi Beta Kappa, summa cum laude graduate of University of Minnesota.

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 17 Keynote Presenters Emotional MaltreatmentofChildren. Vinegar: Looking atFamilythroughtheeyesofaSouthernChildandco-authorTheUnkindestCut- Day Three: Friday, October16, 2015 18 Family SystemsSpecialist, Child Welfare Consultant,

Naomi HainesGriffith President, RedClay& Vinegar CWDA 2015 CONFERENCE• both personallyandprofessionally.” SheistheauthorofRedClayand inspirational andheart-warmingstoriesthatmotivateheraudiences and 30yearsofexperienceworkingwithchildrenfamiliesinto has beennotedthat:“Naomiweaveshercommonsensepragmatism Child AbuseAmerica.SheisthePresidentofRedClay&Vinegar, LLP. It Trust FundandhasworkedasaconsultanttotrainerforPrevent Resources. GriffithisaformerboardmemberfortheAlabamaChildren’s has alsoservedontheStateBoardofAlabamaDepartmentHuman PACT, apioneerchildabusepreventionagencyshehelpedtofound.She and AlabamachildwelfaresystemsbecameExecutiveDirectorof Work fromtheUniversityofAlabama.SheworkedinNorthCarolina George PeabodyCollegeofVanderbilt University, andaMasterofSocial Science fromtheUniversityofNorthAlabama,aMasterArts having grownupinAlabamaandMississippi.SheholdsaBachelorof prevention, andfamilyviolencesystems.GriffithisatrueSoutherner, in business,education,juvenilejustice,mentalhealth,childabuse uses humorandherownexperiencestochallengeinspireaudiences and Canada.Awell-knownstorytellerfamilysystemsspecialist,she welfare issues,speakingatconferencesthroughouttheUnitedStates Naomi HainesGriffith Navigating a Journey ofChange andHope Navigating aJourney isanationalspeakerandconsultantonchild Presenter Bios

Aynalem Adugna is the California assistance, including rapid re-housing and Benefit Services and in the Department Department of Social Services’ Chief of for persons who are homeless, homeless of Children and Families. She is deeply the Federal Data Reporting and Analysis prevention for persons at imminent risk of committed to working with the community Bureau. He holds doctorate in demography losing their housing, and – most recently – to improve county services and performance. and has extensive university teaching the CalWORKS Housing Support program. For the past several years, she has co-chaired and research experience. He is the lead In 2007, Barbour worked with services the local safety net committee with Second researcher on a project exploring CalFresh providers in three counties to create Harvest, chaired the local Youth Council access at county and below-county levels. the Central Sierra Continuum of Care, a Committee with Work2Future, served as He has made extensive use of geocoding to 60-member cross-program and cross-agency an active member on the Work2Future assign geographical references to recipient planning group that works to prevent executive board while also facilitating the addresses to investigate community- and end homelessness. Central Sierra CoC monthly social services CalWORKs advisory level participation in the context of local performs an annual survey of homeless meetings. Boland holds a master’s degree socioeconomic environments. Adugna persons, those residing in shelters and living in Counseling from Santa Clara University has also developed indirect methods for on the streets. and a Bachelor of Arts in Sociology with an estimating the number of individuals barred John Bauters is policy director at Housing emphasis in Social Welfare from California from receiving CalFresh benefits due to their California, a policy advocacy leader on State University, Hayward. citizenship status. This has allowed a more homelessness and affordable home Natalie Bolin is a manager with Tulare accurate measurement of access to CalFresh. development issues in the Capitol. Bauters County Child Welfare Services, overseeing The improved methodology – also known as comes from a background of nearly ten continuing services that includes Family the Program Reach Index, PRI – is being used years as a legal aid attorney providing Maintenance, Family Reunification, Group to make CalFresh participation maps that direct representation to people experiencing Home Unit, AB12 and the Independent reflect the true eligible population and true homelessness. In his current role, he has Living Program. She is a field instructor with participation rates. These maps are being worked to broaden the integration of California State University, Fresno Social Work used to better target outreach to areas of homeless and housing assistance programs Department. The past two years, Bolin has highest need. with social and human services programs. been instrumental in establishing trauma- Enrique Arreola is Deputy Director for San His work includes helping shape and informed screening and assessment in Tulare Benito County Health and Human Services develop housing opportunities for families County with the help and guidance from Agency. Arreola is charged with leading in the CalWORKs Housing Support Program, the California Screening, Assessment and the Community Services and Workforce removing educational barriers for homeless Treatment Initiative within the Chadwick Development Department. Under this children and youth and partnering closely Center for Children and Families at Rady Department, he serves as the Executive with leaders in the criminal justice reform Children’s Hospital-San Diego. Bolin is also an Director for the Workforce Development community to make housing, employment adjunct faculty member with Fresno Pacific Board and the Community Action Agency of and mental health treatment key services University in the Social Work Department and San Benito County. Over the last five years, made available to formerly incarcerated teaches through the College of the Sequoias. the Community Action Agency has been individuals. He is the former Director of She is trained in Trauma Focused Cognitive implementing the Volunteer Income Tax Housing Law at Cabrini Green Legal Aid in Behavior Therapy and Eye Movement Assistance (VITA) Program at multiple sites Chicago, IL. Desensitization & Reprocessing, and has a to low-income residents through several Monica L. Bentley has been a Fiscal small private practice as a trauma therapist. partnerships including the IRS, the San Benito Manager for the Riverside County Diana Boyer is a Senior Policy Analyst County Food Bank, apartment complexes Department of Public Social Services for for CWDA. She joined CWDA in 2005, and and other businesses and organizations. 12 years. In this position she has managed specializes in the program areas of In-Home Arreola was successful in securing funding the following functions: department Supportive Services, Adult Protective Services, for the operation of the program last year, budgets, administrative and assistance Child Welfare, and Foster Care. Prior to which greatly benefited the program with claims, revenue accounting, services and joining CWDA, she served as a program the purchase of equipment and for the administrative contract payments, and planner/specialist for Sacramento County recruitment of committed and consistent tax asset tracking. In her previous six years Department of Health and Human Services, preparer volunteers. with the department, she served as a senior and as legislative analyst and director of Geovanna Asturias is a Social Services administrative analyst and an accountant governmental relations for Santa Clara Supervisor for Children’s Services with the preparing the County Expense Claim and County Social Services Agency. Boyer earned Riverside County Department of Public Social developing program reporting and analysis. her bachelor’s degree from the University of Services. She is a bilingual (English and She also worked for five years in the private California, Davis, and a master’s degree in Spanish) front-end, investigative services sector doing accounting for manufacturing Public Administration from the University of supervisor. She has served families and the companies. Bentley has her Bachelor of Southern California. county for more than 13 years. She currently Science degree in Business Administration Ronna Bright is the statewide Preventing oversees a staff of six, who on average each with a concentration in Accounting and a and Addressing Child Trafficking Project carry 14 referrals a month. master’s degree in Public Administration, Director, working for Child and Family Margaret (Beetle) Barbour is the both obtained from California State Police Institute of California. In this role, she director of Housing Resources for the University, San Bernardino. She is also a provides technical assistance to California’s Amador Tuolumne Community Action member of the CWDA Fiscal Committee and child welfare system as they build capacity Agency. She leads a four-county effort to Financial and Data Systems Sub-committee. and systemic change to address child develop and implement services and housing Denise Boland is the Director of the trafficking. She holds a master’s degree for homeless in the central Sierra foothill Department of Employment and Benefit in Social Work and a bachelor’s degree in counties of Amador, Calaveras, Mariposa and Services for Santa Clara County. She has Criminology, both from California State Tuolumne. Housing staff at the Community worked for Santa Clara County Social University, Fresno. Bright is the former Action Agency run emergency shelters in Services Agency for more than 30 years, Program Manager of Fresno EOC’s Central Sonora, Tuolumne County, and in Jackson, focusing on developing, implementing and Valley Against Human Trafficking and Amador County. Barbour’s energetic housing improving employment related programs Central Valley Freedom Coalition where staff also provides multiple types of rental both within the Department of Employment she led and implemented capacity building

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 19 and collaboration of anti-trafficking efforts Auxie Connell Zuniga is a field to diagnose behavioral bottlenecks to across the Central San Joaquin Valley. investigator with Adult Protective Services. program performance, design solutions that Bright currently serves on the advisory Prior to her current employment she worked incorporate behavioral insights, and test these board of the Central Valley Justice Coalition as a crisis counselor and victim advocate for solutions using quick and iterative RCTs. She and the advisory board of Mollie’s House. people with intellectual and developmental is leading the implementation study of the She previously served on Fresno Police disabilities for 18 years. Connell Zuniga Social Innovation Fund’s Family Rewards Department’s Human Trafficking Taskforce, provided support in navigating the criminal Program, a conditional cash transfer program California Attorney General Kamala justice system and sought justice for the that offers cash incentives to low-income Harris’ Human Trafficking Workgroup, and most vulnerable individuals. She holds a families who make investments in their California’s Blue Ribbon Commission on master’s degree in Counseling Psychology human capital. She holds a law degree and Domestic Violence and Child Welfare. and has practiced counseling in private master’s degrees in Criminology and Applied Roylyn Burton has been with the Orange practice. One of her strengths is the Psychology from the University of Toronto. County Social Services Agency’s Children responsibility she takes when helping and Amy DeLisio is the Deputy Director at the and Family Services for 16 years serving as a protecting others. She is an altruistic person Public Health Institute Center for Wellness community program specialist. Her primary as she committed herself to eight years of and Nutrition with more than 10 years of focus is to raise awareness in Orange County volunteer work as a crisis interventionist experience working in nutrition education, for the need of foster and adoptive homes, for the San Diego Police Department. She is social marketing, and obesity prevention primarily through the Faith in Motion program. bilingual in Spanish and English. programs serving vulnerable populations. She has led the program since its inception in Brent Crandal is a clinical psychologist and DeLisio oversees a broad range of initiatives 2006 and has garnered the involvement and research investigator at the Chadwick Center and major focus areas of the Center support of more than 50 faith and community for Children and Families at Rady Children’s include healthy retail initiatives, worksite

Presenter Bios organizations. In addition, Burton has lent Hospital-San Diego. As a clinician, he has wellness interventions, policy, system and technical support in assisting neighboring offered or supervised evidence-based mental environmental change strategies and counties and other states in implementing health treatments for children, youth, and partnership engagement and development. their own Faith in Motion program. She families in outpatient, inpatient, pediatric, DeLisio has worked with retailers across graduated from California State University, military, and community settings. He also California to reach consumers in underserved Fullerton with a bachelor’s degree in co-authored Modular CBT for Children and communities using a variety of strategies, Communications and is currently working Adolescents with Depression: A Clinician’s such as retail marketing and merchandising, on a master’s degree in Public Relations at Guide to Individualized Treatment. As a food demonstrations and sampling, store California Baptist University. research investigator, he helped develop tours, healthy check-out lanes, and increased Albert Cendejas is Assistant Director of a measurement approach for evaluating availability and visibility of fruits and Community Initiatives with the Community treatment outcomes in family therapy, vegetables at corner stores. DeLisio is a Services Employment Training in Visalia. He has created strategies to promote family Registered Dietitian with a master’s degree is bilingual in English and Spanish, and holds engagement in services, and more recently has in Public Health from the University of a Bachelor of Science degree in Business been researching ways to screen and assess Southern California. Administration, Finance from California State mental health needs for children and youth Sylvia Deporto is the Deputy Director of University, Fresno. As a young farmworker impacted by trauma. Through the California the Family and Children’s Services Division growing up in the small rural town of Parlier Screening, Assessment and Treatment Initiative, of the Human Services Agency for the City in Fresno County, he has committed his Dr. Crandal is working with California state and County of San Francisco. Prior to this career to assisting low-income people by and county leadership to develop policies and position, she was the assistant director addressing their financial needs. He has practices that enhance well-being for children for the Children’s Services Division for the provided oversight and coordination for the and youth in California’s Child Welfare and Riverside County Department of Public Social VITA program in previous years as a site Behavioral Health systems. Services; she spent 21 years in Riverside coordinator for the Visalia location, volunteer Angelica De La Torre currently works County serving in the capacity of social recruitment, and has also functioned as a with VOICES Sonoma in Santa Rosa and is worker, supervisor, trainer, manager and quality reviewer, intake/greeter, and electronic passionate about advocating for systems director. Deporto received her bachelor’s remittance originator. He has completed improvement and enhancing the supportive degree in Psychology from the University of training in the EITC Platform Quality Review environment in Sonoma County for Extended California, Riverside and a master’s degree in and is a certified TaxWise site coordinator. Foster Care. She works both as an AB12 Counseling from California State University, Terrie Concellos is the Deputy Director Subject Matter Expert with the VOICES San Bernardino. She has more than 27 years of Administration for the Santa Barbara AB12 Cohort and as a Youth Advocate Intern of experience in the field of social work, County Social Services Department. She has focusing on health and wellness with a goal including child protective services, services a master’s degree in Business Administration, of bringing awareness to holistic methods of to elderly, blind and disabled adults, and a Bachelor’s of Science degree in Accounting, self-care and healing to current and former services to developmentally delayed children. and has more than 20 years of experience foster youth throughout Sonoma County. Jim Deming is Senior Social Services in social services financing. In her current Nadine Dechausay is a Research Supervisor for the Orange County Social role, Concellos has oversight of Finance, Associate in MDRC’s Low-Wage Workers and Service Agency, supervising Resource Information Technology Systems, Facility Communities Policy Area. She specializes Family Recruitment and Training. With 28 and Disaster Response Administration, in the applications of behavioral science to years of county experience, Deming has Staff Development, Human Resources, and social programs, rapid cycle evaluation, data- worked in a variety of programs including, Compliance. She has taught social services driven technical assistance, implementation the Orangewood Children & Family Center, financing at both UC Davis and for the research, and project management. She is with group homes, Families & Communities Leaders in Action program. She has worked Project Manager and site lead for pilots in Together, human resources and foster care on a number of state and county workgroups the Behavioral Interventions to Advance licensing. In 2005, Deming led his team in to support new program initiatives and the Self-Sufficiency and Behavioral Interventions the development and launch of a strategic development of allocations. She is a member for Child Support Services projects. She has new recruitment initiative, “Faith in Motion,” of the CWDA’s Fiscal Committee and Financial worked with state and local child support, building a bridge with the faith community Analysis and Data Systems Sub-committee. childcare, and self-sufficiency programs to raise awareness of the needs of

20 CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope Presenter Bios

dependent children and their caregivers, as career in Orange County, where he worked community by fostering partnerships with well as recruit new resource families. Since for a city matching low-income youth with external partners to leverage resources and its inception, Faith in Motion has further government-subsidized jobs. When he efficiently deliver needed services. galvanized county partnerships, expanding experienced the power a job could have Samantha Ferrero is a Community to include support, training and basic needs in turning a young person’s life around, Services Aide for the Tehama County for children and resource families. Faith he was hooked into public service and has Community Action Agency, working with in Motion has firmly established itself as a continued working in government for more people in poverty to help them on their path best practice, recognized by the California 35 years. He joined Sonoma County in 1997 to self sufficiency. A mother of two young Department of Social Services in a 2013 to oversee the implementation of federal boys, ages 6 and 3, and in the CalWORKs audit, while providing technical assistance to welfare reform, and subsequently assumed program, Ferrero completed the Work other counties and states. responsibility for the Workforce Investment Force Academy program, Tehama County’s Aisa Diaz is a Social Service Planner with Board and SonomaWORKS. Both programs version of job club. Ferraro obtained her the Riverside County Department of Public received national and state recognition high school GED and began work toward an Social Services, Children’s Services Division. under his leadership. He was promoted to associate’s degree. She was placed at the Her role is to assist with the evaluation of assistant director and has directed budget Tehama County Community Action Agency division programs and services in relation to development, human resources, contracts as part of volunteer work in the CalWORKs service delivery, program development and and purchasing, information technology, work experience program. Ferrero obtained sustainment, fiscal and budgetary matters, staff development, fair hearings, and fraud many skills including certification to the and evidence-based outcome measures. investigations. Dunn holds a bachelor’s basic level in the VITA tax preparation Previously, she worked for the Southern degree in Developmental Psychology from the program that then led to an offer for a California Tribal Chairman’s Association in San University of California, Santa Barbara, and subsidized employment position with the Diego and Santa Barbara counties. She holds is a graduate of the University of California, agency. Her subsidized position as a special a master’s degree in Business Administration. Davis Executive Development Program. projects coordinator included duties such as Renda Dionne is Turtle Mountain Ann Edwards is Director of Sacramento organizing community events, coordinating Chippewa. She completed training at UCLA’s County’s Department of Human Assistance. volunteers for multiple programs, and Mindfulness Awareness Research Center She previously worked in Solano County guiding customers to needed resources. and is a certified Mindfulness Trainer/ as the director of the health and social Upon completion for her subsidized term, Facilitator. Other mindfulness trainings services department. Before her time in Ferrero interviewed and was hired into a full include the Inner Kids program and the “.b Solano County, she served in a variety of time position as an employee of the Tehama Program.” She works closely with Riverside positions within Sacramento County from County Community Action Agency. County Department of Public Social Services mental health program coordinator in 1998 Libby Gaedtke is Child Welfare Division and provides Mindfulness Training for to the director of health and human services Chief with the San Joaquin County Human social workers. Additionally, she teaches in 2009. She is a licensed mental health Services Agency. She has worked in various Mindfulness classes on topics including clinician, with a bachelor’s degree in Social programs throughout Child Welfare for stress relief, Mindfulness and Decolonization Work and a master’s degree in Counselor more than 35 years. As a Child Welfare for American Indian parents, Mindful Education from California State University, Division Chief, Gaedtke is responsible for the Parenting, Mindfulness and Compassion, and Sacramento. She is the co-chair of CWDA’s investigations units in the county as well Mindfulness youth programs. She holds a Child Care Committee. as the Family Maintenance program, which doctorate in Clinical Psychology. Anne-Michelle Ellis is Coordinator will take a lead role in working with families Tasha Dunham is Child Welfare Division with the San Bernardino County Coalition who have children involved in or are at high Chief with the San Joaquin County Human Against Sexual Exploitation. Ellis was hired risk of becoming involved in commercial Services Agency. She is a social worker by in December 2010 as the first coordinator sex trafficking. She is also a member of San education and profession with practical for the Coalition, which had been active for Joaquin County’s Human Trafficking task force, experience in child welfare as both a social nearly two years at the time. She previously whose membership includes representatives worker and supervisor in San Joaquin worked for Operation SafeHouse, a shelter from governmental and non-governmental County. She was recently promoted to for runaway and homeless teenagers in agencies throughout the county. Child Welfare Division Chief overseeing the Riverside, as a childcare worker, grant writer, LaShaunda Gaines has been with the System Improvement Plan implementation, fundraiser and education and employment Adult Protective Services Program in San the Extended Foster Care (non-minor coordinator and case manager. She also Diego County for 14 years. She worked dependent), Independent Living Program, worked for Third Level Crisis Intervention in the field for 13 years and is currently a Continuous Quality Improvement/Federal Center in Traverse City, Michigan as a crisis Supervisor within the agency. She is a strong Case Review and other Child Welfare hotline counselor and community resource and experienced advocate for the elderly Programs. Dunham is also charged with the manager. She was awarded a Bachelor of and dependent adults. She has a passion for development and implementation of the Arts degree in Religious Studies from the protecting others while balancing a person’s Commercial Sexual Exploitation of Children University of California, Riverside in 2003. right of self-determination. She has worked program within San Joaquin County, which Rebecca Espino has worked for the with the military providing crisis intervention includes coordinating with stakeholders and Tuolumne County Human Services Agency in response to victims of domestic violence. developing policies and procedures. She is for more than 25 years, initially starting Cathi Grams is the Director and Public committed to the work that San Joaquin out as a volunteer. She is a Program Guardian/Public Administrator for the Butte County is doing to implement elements of Manager, overseeing the areas of Eligibility, County Department of Employment and the California Child Welfare Core Practice Employment Services, In-Home Supportive Social Services. She earned a bachelor’s Model that will provide a theoretical Services, Licensing, Independent Living degree from Chico State University in Social framework to support Child Welfare practice Program, and THP-Plus. She has a bachelor’s Welfare and a master’s degree in Public and allow for social work professionals to be degree in Business Administration from Administration. She has spent the past 35 more effective in their roles. California State University, Stanislaus. She years of her career in the field of human Jerry Dunn began serving as the Director serves on the Workforce Investment and services serving the children and families of the Sonoma County Human Services School Attendance Review Boards. One of Butte County. Grams serves on CWDA’s Department in December 2011. He began his of Espino’s top priorities is serving the Executive Committee and is a co-chair of the Fiscal Committee.

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 21 John Greco is Deputy Director of the Administration from Cal Poly Pomona. She Employment and Social Services. She obtained Children’s Services Bureau with the San serves on CWDA’s Executive Committee as her undergraduate degree in Psychology from Joaquin County Human Services Agency. the Secretary/Treasurer. Simpson University in Redding, California, and He began his social work career in 1974 Andrea L. Hazen is a Research Scientist holds a master’s degree in Public Health and in Merced County as a child protective at Rady Children’s Hospital in San Diego. master’s degree of Social Work from Tulane services social worker. After a detour of Her current work focuses on mental health University in New Orleans. 20 years in the private sector, he returned and trauma screening, assessment and Diana Jensen joined the SF-Marin Food to child protective services work in San treatment for children and families involved Bank’s Policy and Advocacy team in August Joaquin County in 2000. In 2009 he became with child welfare services. She is the 2014. She brings 15 years of experience a child welfare division chief overseeing principal investigator for the evaluation on working in food security and other social the functions of Permanent Placement, federal grants awarded to the Chadwick service program areas, including a previous Residential Treatment, Adoptions, County Center for Children and Families from the stint at the San Francisco Food Bank from Foster Licensing, Guardianship, Independent Administration for Children and Families 2000 to 2003, as well as eight years as a Living, and Relative Assessment. Greco has and the Substance Abuse and Mental planning analyst at the San Francisco Human served as Deputy Director for Children’s Health Services Administration. Dr. Hazen Services Agency. Jensen holds a master’s Services in San Joaquin County since January has published on maltreatment experiences degree in Public Policy from UC Berkeley’s 2, 2011. He has a passion for promoting and mental health service use of children Goldman School. Her current work focuses emerging practices within, and increasing involved with public service systems and on on systems analysis and data visualization the scope of social service delivery provided intimate partner violence experienced by to inform advocacy on state and local policy by, his agency. families involved with child welfare services. issues related to CalFresh. Karen Gunderson is leading the Nate Higgins is an Economist with the Lisa Jones is Deputy Director of the

Presenter Bios Continuum of Care Reform team for the Resource and Rural Economics Division, Housing Authority of the County of San California Department of Social Services. Economic Research Service, United States Bernardino. She has more than 13 years of She has worked principally in the field Department of Agriculture. In September experience in the affordable housing industry of child welfare in California since 1976, 2013, he became the first government with a focus on homeless populations and including direct service in congregate care representative to join the White House programs. Her housing career began at the with probation youth, county child welfare Office of Science and Technology’s Social Citizen’s Advice Bureau, a national non-profit services and state adoption services. During and Behavioral Sciences Team. Higgins based in England. For the past 5 years at the her 25 years with California Department completed his doctorate in Agricultural and Housing Authority, she oversees the Housing of Social Services, her work in policy and Resource Economics at the University of Services Department, including voucher program development has spanned child Maryland. Higgins uses experimental and subsidized Moving to Work programs, welfare, focusing on mainly on permanency computational economics to study problems Special Population Homeless programs and and foster care. Gunderson has had key in market design, especially problems related the agencies Program Integrity division. responsibility for various implementation to the design of USDA agri-environmental Jones is also Acting Executive Director of efforts including the After 18 (AB 12) programs. He has published articles on the the Authority’s affiliate non-profit, KEYS, program the Residentially-Based Services design of auctions, behavioral economics, which was formed to fill a service gap within Reform pilot, the Resource Family Approval and commodities prices, and consulted in the the county of providing rapid rehousing process and a federal grant to reduce design of auctions for spectrum and airport services to individuals/families experiencing disparity in foster care. Currently, she is landing slots. His research has appeared homelessness. Jones’ priorities are to develop launching the department’s implementation in outlets such as the American Journal of and implement programs that increase of the Continuum of Care Reform and Agricultural Economics, the Canadian Journal affordable housing options and accessibility Assembly Bill 403. of Agricultural Economics, the European and develop innovative local programs that Monah Hanson is Regional Manager Journal of Agricultural Economics, and serve those in highest need. She holds a with the Riverside County Department of Environmental Science and Technology. bachelor’s degree in Public Administration Public Social Services Children’s Services Nick Honey has been the Director of the and a master’s degree in Business Division. She has been with Riverside County Sonoma County Family, Youth and Children’s Administration from the University of East Children’s Services since 2000. She started Division since 2007. He has a master’s degree Anglia, England. as a social worker. Hanson’s region was the in Social Work from San Francisco State Diane Kaljian is Director of the Sonoma first to pilot Mindfulness training for social University and qualified as a social worker County Human Services Department Adult workers and child welfare staff. She currently in England at the University of Bradford in and Aging Division. The division includes oversees an operational region in Southwest 1985. He has been working in Child Welfare In-Home Supportive Services, Adult Protective Riverside County with 50 social workers, nine in Sonoma County since 1996, and also Services, Multipurpose Senior Services Supervisors, and 15 support staff. She holds a has experience working with children and Program, Linkages, Veterans Services, Public master’s degree in Social Work. families in different capacities since 1981 Authority, and Public Administrator, Guardian, Linda Haugan is the Assistant Executive including eight years in residential treatment Conservator and the Area Agency on Aging. Officer of Human Services for San Bernardino with children and teens. Honey has worked in Kaljian has a bachelor’s degree in Social Work County. Her responsibilities include partnership with VOICES for many years and with a Gerontology minor from California overseeing Transitional Assistance, Children is inspired by the leadership provided by the State University, Fresno, and a master’s and Family Services, Department of Aging, youth of Sonoma County. degree in Social Work with an Aging Services Child Support, Preschool Services, Public Erin Horgan is a Senior Policy Analyst with emphasis from San Diego State University. Health, Behavioral Health and Veteran’s CWDA, where she focuses on self sufficiency, She is a licensed clinical social worker. Affairs. Haugan has more than 34 years of including California’s CalFresh, CalWORKs, Jennifer Kent was appointed by Governor experiences in human services, and began and state subsidized child care programs. Brown as Director of the California her career as an eligibility worker. Since Prior to joining CWDA in 2012, Horgan Department of Health Care Services on then, she’s held various positions within the was a research manager in behavioral and January 26, 2015. Kent oversees a staff of agency. She received a bachelor’s degree in environmental epidemiology at the UC Davis 3,700 individuals at the department, which Community Development from Penn State School of Medicine, and began her career as a is responsible for the operation of Medi- University, and a master’s degree in Business social worker for Yolo County’s Department of Cal, the state’s Medicaid program. The

22 CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope Presenter Bios

department manages the spending of more Will Lightbourne has been Director of Faith in Motion collaborative since 2010. than $90 billion annually in public funds that the California Department of Social Services She presents Faith in Motion throughout support the health of more than 12.5 million since 2011. Having served as the director Riverside County to community partners, Californians. Kent had served as executive of three county social services agencies as well as to newly hired staff within the director of Local Health Plans of California as well as being a member of numerous children’s division. Mahoney co-facilitates since September 2013. Prior to that, she was commissions, councils, boards and nonprofits, the Faith in Motion program in Riverside principal with Health Management Associates over the past four decades, he has been County with Michael McConnell from Adult Inc., from 2011 through 2013, where she deeply involved in a wide range of social Services Division. She also works closely with advised clients on issues of health care welfare issues in California. Faith in Motion collaboratives in surrounding reform. Her previous California government Yali Lincroft has spent more than 25 counties. service included leadership roles in legislative, years working on children’s policy issues. Robert Manchia is the Chief Financial intergovernmental, financial and health Her early career focused on early childhood Officer for the San Mateo County Human policy areas with the Office of the Governor, issues, working for the California Child Services Agency. He started his career with the Health and Human Services Agency, and Care Resource and Referral Network and the agency in November 1996, overseeing at the Department of Health Care Services. the San Francisco Department of Children, the Vocational Rehabilitation Services Akhtar Khan is Chief of the Research Youth, and Family. She was a national child Division where he expanded the existing Services Branch with the California welfare policy consultant for the Annie E. business model to further assist clients Department of Social Services. He holds a Casey Foundation and First Focus. Lincroft in securing employment. In 2004, he doctorate in Agricultural Economics and has helped develop federal and state child was selected as the budget and revenue more than 20 years of experience in socio- welfare legislation and has written several enhancement manger and in August 2012, economic research. As the Research Services publications to aid policymakers and social he assumed the role of deputy director Branch Chief, he directs analysts in social workers. She is the founding member and of finance. Blending his private and welfare research, data collection, federal co-chair of the Center on Immigrants and public sector experience with his intimate reporting and performance evaluation Child Welfare housed at the University of knowledge of both program and finance of social welfare programs and advises Houston. Along with the Stuart Foundation, arenas, he has developed methods of administrators and external stakeholders the Walter S. Johnson Foundation is a lead braiding and leveraging funds to maximize on complex statistical protocols related funder for the California College Pathways revenue for the agency. He has experience to research, federal program performance Initiative. In 2013, she was awarded the leading collaborative efforts with the Board indices and federal sanction methodologies. White House Champion for Change award of Supervisors, other government agencies Before joining the department, Khan was and the San Francisco Commission on the and staff organizations. He is the chair of the a research section chief in the California Status of Women award for her advocacy CWDA Financial Analysis and Data Systems Department of Health Care Services, where on behalf of immigrant families in the child Sub-committee and is a Certified County he led research and audits to detect and welfare system. Senior Executive through the California State deter fraud, abuse and waste in health care Arthur B. Lomboy is the Data Association of Counties, where he also serves programs. Khan’s state employment includes Development Manager at Monterey County as an instructor. research on wage mobility, farm labor needs Department of Social and Employment Chris Mathias leads the Bay Area Academy, assessment and development of labor Services. He helped start and develop a Regional Training Academy that supports demand-supply indicators at the Employment data analytics/reporting for the county the professional development of Bay Area Development Department and the design in 2002, specializing in child welfare social services, specifically in child welfare. and development of statistical projects for analytics, business intelligence and program She is the former director of the Title IV-E the California Department of Education. development. Lomboy served as director Stipend Program at the California Social Alyson Lee-Suzuki has devoted her of information systems for Central Coast Work Education Center, a consortium of career to serving families for the past Community Health Care until September 22 schools of social work, county welfare 18 years. Since 2005, she has been with 2002. He has 25 years of experience in directors, mental health directors, National Wu Yee Children’s Services, a nonprofit information systems, including database Association of Social Workers and the organization serving San Francisco families development, business intelligence, California Department of Social Services. with comprehensive family support services. networking, and programming. Previously, she worked with children in out- As the Chief Programs Officer, Lee-Suzuki Tawny Macedo is a CalFresh Nutrition of-home care starting in 1986 first providing develops and leads programs that serve Education Manager at the California direct care, case management, family more than 3,000 low-income families Department of Social Services and oversees engagement, case planning and wraparound annually. Programs include: the Joy Lok the development and implementation for services. Her work focuses on the strategic Family Resource Center, Single Stop, Food California’s SNAP-Ed State Plan. Previously, use of partnerships and the development, Program, Child Care Resource & Referral, she was a CalFresh Policy Analyst with implementation and evaluation of the Subsidies, Provider Services, and Early Head the Department and subject matter expert workforce development strategies and Start and Head Start programs. Before on Semi-Annual Reporting. She earned a approaches to improve child welfare and joining Wu Yee, Lee-Suzuki was the executive Bachelor of Arts degree from the University social services. She also provides technical director of the Chinatown Community of the Pacific and a master’s degree in Public assistance to developing nations in the Children’s Center, child care director of the Health from the University of California, areas of social work education, training and YMCA, program director of the Chinese- Davis. professional development. American Planning Council and assistant Susan Mahoney is Regional Manager Michael McConnell is a Regional Manager development director of Hamilton-Madison with Riverside County’s Adult Services House. She is a former board member of the with the Children’s Services Division of the Riverside County Department of Public Social Division in the Department of Public Social San Francisco and Marin YWCA, and Pets are Services. He started as a social worker in the Wonderful Support. She holds a bachelor’s Services. She began working for the division in 1995 as an emergency response worker. Children’s Services Division of the department degree in Psychology and an Early Childhood in 1994 and became a manager in 2005. He Director’s permit. In 2003, Lee-Suzuki was She was promoted to supervisor in 2003, then to assistant regional manager in 2005. currently manages a community engagement the recipient of the Governor’s Scholarship program and call center operations for the for Women for Public Service. In addition to Mahoney’s current position, she has actively facilitated Riverside County’s Adult Services Division. In his community

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 23 Presenter Bios Francisco, Classof2006. She isanalumnaofLeadershipSan degree fromtheUniversityofSanFrancisco. from theCollegeof Wooster andamaster’s received abachelor’s degreeinPsychology of directorsinSanFrancisco. McSpadden Public Conservators aswell as localboards Public Administrators, PublicGuardiansand board oftheCalifornia Association of disabilities. Shehasservedontheexecutive services toolderadultsandwith than 25yearsofexperienceproviding of Aging and Adult Services. Shehasmore Director oftheSanFrancisco Department Shireen McSpadden hours operations. for In-HomeSupportiveServices, andafter- includes anabusehotline, aninformationline call centerhemanagesfor Adult Services empowers seniorsanddisabledadults. The program thatinformsthecommunityand life. Hemanagesaneducationalandtraining partners togiveclientsabetterqualityof collaborates withcommunityandfaith-based elder abuseandtodisabledadults. He interagency teamstoaddressandprevent engagement role, McConnellbringstogether 24 René Mollow Frank Mecca of significantpolicy impact. consults withthedirectorconcerning issues consistent withlegislativeintentand Legislature indeterminingprogram direction assists thedepartmentdirectorand State and federalrequirements. Additionally, she administration inaccordancewithstate and activitiestoensureuniformprogram Mollow directsandcoordinatesprograms Services andtheOfficeof Family Planning. Primary andRuralHealth, Medi-CalDental Benefits, Eligibility, PharmacyBenefits, is comprisedoffivedivisionsandoneoffice: delivery systemsunderMedi-Cal. Herarea and evaluation ofhealthcareservicesand development, promotion, implementation, Eligibility. Sheisresponsiblefortheplanning, Deputy DirectorforHealthCareBenefitsand California’s versionofMedicaid. Sheisthe 1995, workingprimarilywithMedi-Cal, Department ofHealthCareServicessince Pennsylvania. Franklin andMarshallCollegeinLancaster, degree inGovernmentandEconomicsfrom Texas, Austin. Heearnedhisundergraduate School ofPublic Affairs attheUniversityof welfare policyfromtheLyndon B. Johnson Public Affairs withaconcentration insocial Adoptions. Heholdsamaster’s degreein Child Welfare Services, Foster Careand most childwelfareprograms, including where hehadoversightresponsibilityfor for theCaliforniaLegislative Analyst’s Office, Mecca servedasafiscalandpolicyanalyst human services. PriortojoiningCWDA, policy organizationinthefieldofpublic establish CWDA asaleadingadvocacyand than 20years, duringwhichhehashelped CWDA. Hehasservedinthatroleformore

isExecutiveDirectorof hasbeenwiththeCalifornia istheDeputy CWDA 2015 CONFERENCE• the UniversityofCalifornia, SantaCruz. bachelor’s degreeinGlobalEconomicsfrom in Applied Economics andFinance, and income families. Shehasamaster’s degree local healthcoverageprogramsforlow- where shehelpeddevelopandimplement USA, anon-profitorganizationinSanJose, development at Working Partnerships director ofhealthcarepolicyandcommunity joining theassociation, Mullerwas the at thestateandfederallevel. Priorto building relationshipswithkey stakeholders policy workandlegislativeplatform, and includes helpingadvance theorganization’s communications andadvocacyworkthat health caresafetynet. Mullerleadsthe which servesasthecoreofstate’s California’s 21publichealthcaresystems, The non-profittradeassociationrepresents and HealthSystemssinceJanuary 2011. California Association of Public Hospitals Director ofGovernment Affairs forthe External Affairs andhasserved asthe Randy Morris Carlos Morales Sarah Muller in theMethStrike Force. Diego Domestic Violence Councilaswell County, aparticipatingmemberoftheSan Adult DeathReview Team inSanDiego the CoordinatorforElderandDependent enforcement andhealthcareproviders. Heis to othersocialserviceorganizations, law and thecharacteristicsofdependentadults reporting, elderabuse, domesticviolence he providesregulartrainingsonmandated a backgroundineducation, andasaresult approach. Heisastrongcommunicatorwith of vulnerableadultsusingatraumainformed for advocatingthesafetyandwellbeing with diversecommunities. Hehasapassion career, Moraleshashadthechancetowork program formorethan15years. Duringhis San DiegoCounty. Hehasbeenwiththe Supervisor for Adult ProtectiveServicesin plan forseniors. developing acomprehensiveandintegrated and communitypartnerswiththegoalof Health Care Agency andotherkey public The planningprocessintegratesthepublic expanded seniorplanningeffortin2014. County embarked uponasignificantly Senior planningresponsibilities, Alameda on Aging department’s AreaAgency the of part onAging.office, As andAreaAgency and Conservator programs, Veteran’s Service well asthePublic Administrator, Guardian and Adult ProtectiveServicesprograms, as administers theIn-HomeSupportiveServices to theMedi-Calprogram, hisdepartment promoted tohiscurrentposition. Inaddition Welfare Departmentuntil2011whenhewas child welfareworker. Heworked intheChild the Agency since1994, wherehestartedasa Social Services Agency. Hehasworked for Services Departmentofthe Alameda County Director ofthe Adult, Aging, &Medi-Cal Navigating a Journey ofChange andHope Navigating aJourney isthe Vice Presidentof is the AssistantAgency is isthe Assignment Andersen SchoolofManagementatUCLA. public sectors. Hehasadoctoratefromthe management inboththeprivate and extensively incustomerexperience CalWIN/WCDS. Previouslyhehasworked and customerexperienceconsultantto experience. Heisalsothestrategicplanning satisfaction andimprovedcustomer their culturetoachievehighercustomer program toassistcountiesinchanging Weber inimplementingaCWDA sponsored working withhumanservicesconsultantJo customer experiencemanagement. He is technology change, strategicplanningand consultant specializinginorganizationaland development andcustomerexperience nutrition andreducehungerinoursociety. on-line andmobileapplications)toimprove (service centers, nutritioneducationwebsites, using technologyandotherinnovations since 1992. Heisparticularlyinterestedin services since1981, andwithSanFrancisco Services Agency. Hehasworked inhuman Director fortheSanFrancisco Human as anintake eligibilityworker inMarch2000. He beganhiscareerwithLos Angeles County partners tocarryoutmanyoutreach efforts. alongside eligibilitystaffandcommunity the lasttwoyears, andhehasbeenworking Month CampaigninLos Angeles Countyfor for theplanningofCalFresh Awareness Outreach Program. Hehasbeenresponsible key playersintheDepartment’s CalFresh Public SocialServices. Heisalsooneofthe the Los Angeles CountyDepartmentof Administrator oftheCalFresh Programfor Linda Patterson Leo O’Farrell Kouji Nakata Lee Pullen Carlos Portillo Irvine. of Arts degreefromUniversityofCalifornia, Riverside counties. ShereceivedherBachelor offices, andaneligibilityworker inPlacerand managed alleligibilityprogramsandtwo County Welfare Departmentwhereshe programs, programmanagerinthePlacer performance inthewelfareandfoodstamp Department ofSocialServicestoimprove corrective actionfunctionattheCalifornia Program. Sheservedasmanagerofthe very successfulstatePaternity Opportunity areas, includingimplementationofthe responsibility fordataandvarious policy of ChildSupportServiceswhereshehad and federallegislationfortheDepartment Agency departments, andmanagerofstate all CaliforniaHealthandHumanServices Branch Chief, legislativecoordinatorfor she heldthefollowingpositions: CalFresh Services formorethan25years. Inthepast, Services andDepartmentofChildSupport for theCaliforniaDepartmentofSocial Director forPlacerCounty. Sheworked of Sciencedegree in ClinicalPsychology the Area Agency on Aging. LeehasaMaster the Directorof Aging and Adult Servicesand joinedMarinCountyin2013as is theCalFresh Program is anorganizational isaHumanServices istheHumanServices Presenter Bios

from San Francisco State University and has collaboration with the department’s Care committee and was a long-time San worked in the non-profit and public sectors executive team and the Housing Authority of Francisco First 5 Commissioner. In 2012-13, of aging for more than 17 years. He has held the County of San Bernardino, he provided Rutherford was named the San Francisco a number of mental health, social work, direction and guidance to the successful Human Services Agency Manager of the managerial, and executive management implementation of the Housing Support Year, honored by the San Francisco Providers positions during the course of his career. Program. Ramos completed his college Association, the San Francisco Family Child He previously served as director of aging education at California State University, San Care Providers Association, San Francisco and adult services for Santa Clara County. Bernardino and holds a bachelor’s degree in Parent Voices and the San Francisco Board of Pullen has been a leader in community- Business Administration. Supervisors. wide planning and policy development; has Maria Razo is Deputy Executive Director Cathy Senderling-McDonald is the sponsored state legislation aimed at elder of the Housing Authority of the County of Deputy Executive Director for CWDA. In abuse protections; and has collaborated with San Bernardino (HACSB). She has more that role, she works with the Association’s non-profits, municipalities and healthcare than 19 years of experience working in the executive director and the welfare directors organizations to develop connected systems affordable housing industry. Her affordable in all 58 of California’s counties to promote of long term services and supports. His housing career began at the Housing legislative, budget and policy changes that expertise lies in building and strengthening Authority and Redevelopment Agency of improve human services programs and aging services networks. the County of Riverside. The most recent 10 the delivery of those services. Senderling- Adriana Ramirez is a Staff Development years of her career have been with HACSB McDonald joined CWDA in August 2000 as Coordinator for the San Diego County Health where she oversees the finance, purchasing the Association’s legislative advocate and and Human Services Agency. In this role she and information technology departments later became senior legislative advocate works as the eligibility training manager and along with the agency’s various Housing until her promotion to deputy executive oversees the hiring process for all eligibility Services and Moving to Work programs. director in July 2010. Prior to joining CWDA, workers. Ramirez has 16 years of experience Under her direction, HACSB has successfully she served as the California Senate Budget working in the field of social services at the implemented 12 innovative housing Committee consultant for social services county level, covering all public assistance programs. Razo holds a bachelor’s degree in programs and a fiscal and policy analyst for programs in administrative and management Business Administration from the University the California Legislative Analyst’s Office. She functions. As the eligibility training manager, of California, Riverside and a master’s degree has a bachelor’s degree in Journalism from she continues to look for ways to improve in Public Administration from the California the University of Missouri at Columbia, and the eligibility worker training experience State University, San Bernardino. a master’s degree from the Heinz School of while focusing on customer service delivery. Trent Rhorer has served as Executive Public Policy and Management in Pittsburgh, Her goal is to provide support and empower Director of the Human Services Agency of San Pennsylvania. line staff in providing essential services that Francisco since 2000, when he was appointed Crystal Shackleford has been with Riverside help our customers live healthy, safe and by former Mayor Willie Brown. Prior to this County Department of Public Social Services, thriving lives. appointment, Rhorer served as the executive Children’s Services Division for more than 18 James Ramoni is the Director of Aging and director’s chief of staff and was the chief years. She began her career in child welfare Adult Services for the Santa Clara County policy analyst for the department, where he as a social work graduate student intern, and Social Services Agency. Ramoni’s entire has worked since 1996. For four years, Rhorer has held a variety of positions from children’s professional career has been with the Santa served as former Mayor Gavin Newsom’s social service worker to supervisor to staff Clara County Social Services Agency, dating point person on homelessness as well as development officer. She is an Assistant back to 1990 as an entry level social worker chair of the Mayor’s Interagency Homeless Regional Manager over a variety of programs in child welfare. Throughout the 1990s, he Cabinet. Prior to joining the Human Services and services, including Medically Fragile devoted his work to children and families Agency, Rhorer led community and program Services, Professional Intern Units, Interstate in crisis and supervised social work staff in planning for San Francisco’s non-profit Compact for the Placement of Children, innovative programs including the agency’s Community Action Agency and also worked as Forensic Interviewing team, and the Youth multicultural family resource centers and led a consultant to public housing agencies. He and Parent Partner programs. the department in the family conferencing has a bachelor’s degree in Political Science Amanda Sharp is Director of the Tehama initiative providing families a voice in child from University of California, Los Angeles, and County Department of Social Services and welfare decision making. In 1999, Ramoni a master’s degree in Public Policy from the Community Action Agency. Recently selected moved to the newly created department Kennedy School of Government at Harvard as Director after five years with the Agency, of Aging and Adult Services serving as the University. Rhorer serves on CWDA’s Executive she earned her master’s degree in Business manager of the Senior Nutrition Program Committee as the association’s Vice President. Administration from Chico State University as well as the In-Home Supportive Services Michele Rutherford is the Deputy Director in 2011. During the last five years, Tehama Program. He was appointed Director of the of San Francisco’s newly formed Office County Department of Social Services built a Department of Aging and Adult Services in of Early Care and Education. She holds a successful Earned Income Tax Credit outreach 2013. Bachelor of Arts from Olivet College and a and Volunteer Income Tax Assistance Gilbert Ramos is the Assistant Director Master of Social Work in Policy, Planning, (VITA) program through public outreach, of the San Bernardino County Transitional and Administration. She has worked in multi-agency collaboration and innovative Assistance Department. He began his career human services for more than 35 years. leverage of the CalWORKs Work Experience with the county as an eligibility worker in She began her work in child welfare, and in and Subsidized Employment programs to 1992. He has held various positions within the advent of welfare reform, planned and provide workers at tax prep sites who serve the agency, including supervisor, district implemented a robust portfolio of child care low income tax payers with free tax filing manager, program specialist, assistant to the subsidy programs and Early Care Education services. Efforts in this low cost project director and deputy director until becoming workforce supports, and implemented San resulted in nearly $1.7 million in economic Assistant Director in 2013. Ramos provides Francisco’s first Early Care Education quality impact to the county. direction, oversight and administration of assessment process. Rutherford has been Kerry Shearer has a diverse the Eligibility and Welfare to Work workforce active in local, state, federal policy related communications background as a providing the public assistance programs to Early Care Education for more than broadcaster, public information officer, video for eligible residents of the county. Through 17 years. She Co-Chairs the CWDA Child producer/editor, crisis communicator, social

CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 25 media and live-streaming specialist. Shearer’s Deployed Engineer at Palantir Technologies, appointment when President Barack Obama broadcast experience includes news reporting and supported health care policy research at appointed him as Vice Chair of the National for KFBK NewsRadio 1530 in Sacramento the RAND Corporation. Council on Disability. At the state level, and on-camera TV hosting for KVIE-6. He Cynthia (Cindy) Sottana is the he was appointed by former Governor has served as communications specialist for Countywide Clerical Operations Manager for Gray Davis to the Governor’s Blue Ribbon Sacramento’s electrical utility, SMUD, the Solano County Health and Social Services Task Force on Veterans’ Homes and by County of Sacramento, and the Sacramento Employment and Eligibility Division. She former Governor Arnold Schwarzenegger Metropolitan Air Quality Management is responsible for both front line and back as a delegate to the 2005 White House District, responding to thousands of media office operations supporting five sites Conference on Aging. Torres-Gil was born inquiries. At Sacramento County Public throughout Solano County. She is a staunch and raised in Salinas, California, the son of Health, he implemented cutting-edge social advocate for compassionate and efficient migrant farm workers. He attended Hartnell media strategies to communicate during client service, and has led several county Community College, earned a bachelor’s the H1N1 flu pandemic. That included Skype initiatives to improve lobby management degree with honors in Political Science from for live TV interviews, fast-turn videos, live and document processing workflows. She San Jose State University, and a master’s webcasts, Twitter/Facebook/YouTube, and has been with Solano County for seven years, degree in Social Work and doctorate in creation of a compact web TV studio for and the employment and eligibility division’s Social Policy, Planning and Research from the live and recorded video. Today, Shearer clerical operations manager for the past four Heller Graduate School in Social Policy and energetically provides communications, and a half years. She is a dedicated public Management at Brandeis University. traditional and social media, and crisis servant with a passion for helping people. Amber Twitchell has been working response training, as well as web video In her spare time she loves to work with in the youth development field for more production, to local, state and federal different non-profit organizations, including than 15 years. She serves as the Director agencies, associations and businesses.

Presenter Bios the American Cancer Society and Remember of VOICES, a youth-developed, youth-led Lisa Shiner is Assistant Director with the a Vet, to help provide an awareness and a community center that provides services to Riverside County Department of Public better quality of life for those in need. former and current foster youth, homeless Social Services. She is responsible for the Victoria Tolbert is the Division Director youth and other disconnected youth in our administration of the county’s In-Home for Alameda County’s Department of community. Her staff consists of 11 youth Supportive Services, Adult Protective Adult, Aging and MediCal Services and the between the ages of 16 – 22 all of whom Services, IHSS Public Authority, and Homeless Director of the Area Agency on Aging. She have direct experience in various systems Programs. She earned her bachelor’s degree is responsible for the general oversight of care. Twitchell views her primary role as in Social Work and went on to earn her of In-Home Supportive Services, Veterans the support to these youth as they learn master’s degree of Social Work in 1991 Services and the Area Agency on Aging. She how to manage, administer and report on from Temple University. She also earned an started her career as a program specialist the various programs and services offered Advanced Management Certificate from and also served as the assistant director. through VOICES. She is a champion of University of Riverside and Certificate in She was responsible for the planning and intergenerational learning and works to Gerontology from Boston University. Shiner’s administration of Older Americans Act, and ensure all youth have an authentic and rich work experience includes: psychiatric social Older Californians Act funds directed to the experience while leaning essential work and work; medical social work; social work Planning Service Area as well as Veterans leadership skills. A formerly homeless youth staff development; university social work services. Prior to public service, Tolbert herself, she holds a special place in her heart education; and, administration over multiple provided counseling support to substance for young people actively trying to improve social services programs. She has received abusing families, including intensive services their current situations. recognition from Riverside County for her for young children of substance abusers. She Dennis Tyler-StClair is a former foster significant contributions to the development also worked extensively with children with youth, and recently aged out of AB12 and implementation of collaborative service disabilities and their families. Extended Foster. He currently works with programs targeted at addressing the social, Fernando M. Torres-Gil is a Professor of VOICES Sonoma in Santa Rosa. Tyler-StClair behavioral, and health needs of a wide range is an active member in the VOICES AB12 of clients. Social Welfare and Public Policy at UCLA, Director of the UCLA Center for Policy Cohort, a youth-led research project that Susan Shippelhoute is an Administrative Research on Aging and an Adjunct Professor collaborates with county workers and Analyst Associate with Butte County of Gerontology at USC. He also has served as program directors to help enhance Extended Department of Employment and Social Acting Dean and Associate Dean at the UCLA Foster Care in Sonoma County and statewide. Services. She provides support to eligibility School of Public Affairs, and most recently He entered the system in 2010 and aged staff and programs and has been with Chair of the Social Welfare Department. out in September 2015. He achieved an Butte County for 15 years. She started as He has written six books and more than Optician’s license after taking classes at the an eligibility worker before becoming an l00 publications, including The New Aging: local junior college and continues to work employment and eligibility supervisor, and Politics and Change in America (1992) in this field while actively participating in has been in her current position for two and Aging, Health and Longevity in the community activities aimed at supporting years. She has provided excellent customer Mexican-Origin Population (2012). He earned foster youth throughout the county. service to clients in several programs his first presidential appointment in 1978 Beth Vangsness graduated from University including CalWORKs, CalFresh, and Medi- when President Jimmy Carter appointed of California, San Diego and California State Cal. It is now her focus to learn new ways him to the Federal Council on Aging. He was University, Fullerton with a master’s degree of improving customer service and sharing selected as a White House Fellow and served in Counseling. She has been a community knowledge with her peers. under Joseph Califano, then Secretary of the volunteer for more than 20 years. She Jacob Solomon is building technology U.S. Department of Health, Education, and currently mentors an amazing young lady to make CalFresh more accessible at Code Welfare (HEW), and continued as a Special who is a former emancipated youth. She is for America. In 2013, he was a Code for Assistant to the subsequent Secretary of a member of Immanuel Lutheran Church America fellow with the San Francisco HEW, Patricia Harris. He was appointed by in Riverside where she is currently the Human Services Agency, where he focused President Bill Clinton as the first-ever U.S. Director of Christian Outreach. She has been on reducing churn in the CalFresh program. Assistant Secretary on Aging in the U.S. a member of the Riverside County Faith in Previously, he studied Economics at Department of Health and Human Services. Motion collaborative for five years and credits Occidental College, worked as a Forward In 2010, he received his third presidential her involvement there as a catalyst to a very

26 CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope Presenter Bios

vibrant foster care ministry in her church. Jo Weber, a retired Sonoma County Anthony Wright has served as Executive She was a volunteer staff member at Today’s Human Services director, currently provides Director for Health Access California, the Urban Renewal Network (TURN) for six years. consulting services to California’s 58 County statewide health care consumer advocacy She and her husband have three young adult Human Services Departments through CWDA coalition since 2002, leading state and children and are brand new empty nesters. and the Child and Family Policy Institute of national efforts to win consumer protections, Kate Walker Brown is an attorney at California. Weber’s more than 35 years in expand coverage, fight budget cuts to our the National Center for Youth Law (NCYL) social services includes experience at the safety-net, and advance comprehensive in Oakland, California. Her legal career has state and local levels, covering all human health reforms. Wright organized California’s been devoted to examining the commercial services programs and administrative coalition efforts to help pass the Affordable sexual exploitation of children (CSEC) in functions. For the past two and a half years, Care Act and state laws to implement and the U.S. and its intersection with the child she has worked with CWDA and the Child improve it, and campaigns to pass first- welfare system. She currently serves as and Family Policy Institute to support county in-the-nation laws to ensure timely access Project Director for the statewide CSEC efforts in improving the customer experience to care, and stop hospital overcharging of Action Team charged with improving the for the people who come to us for help. Her the uninsured. Widely quoted in state and services and support for exploited and passion is finding ways to support and lift national media, Wright has also worked for at-risk children receive in the state. She has our staff and our customers, improving their New Jersey Citizen Action, the Center for worked with several counties to develop and health and enhancing their lives. Media Education, The Nation magazine, and implement interagency protocols to more Mark Woo is currently a private consultant. in Vice President Gore’s office in the White effectively serve CSEC, including Los Angeles’ In his most recent position, he was an House. Born and raised in the Bronx, Wright Law Enforcement First Responder Protocol Assistant Manager for Quality Management graduated from Amherst College magna for CSEC. Walker Brown was the primary with the Napa County Health and Human cum laude in both English and Sociology. He author of the report Ending the Commercial Services Agency and was part of the lives in Davis with his wife Jessica, his son Sexual Exploitation of Children: A Call for Bay Area Social Services Consortium’s Jefferson, and their bearded dragon Spike. Multi-System Collaboration in California. (BASSC) Research, Planning and Evaluation Susan von Zabern is Director of the She received her undergraduate degree in workgroup that seeks to build program Riverside County Department of Public Social Public Policy with a focus in Psychology from knowledge and expertise amongst the Services. She was hired by the Riverside Pomona College and her law degree from Bay Area counties. This BASSC workgroup County in 1991 and joined the Department of University of Iowa College of Law. initiated an effort to integrate the concepts Public Social Services in 1999. She has held Vivian Wan is the associate director for of behavioral economics into the design and several positions in the Department through Abode Services, one of the largest and operation of public assistance programs. the years, and was appointed as Director most effective housing and homeless Previously he worked at the Alameda County in September 2007. She has a bachelor’s service providers in the San Francisco Bay Social Services Agency and at public health degree in Political Science and Administrative Area. In her role, she promotes affordable and low-income housing government Studies from the University of California, housing for the most at risk in our agencies. He has a bachelor’s degree from Riverside, as well as a master’s degree in community – individuals and families who the University of Chicago and a master’s Leadership and Organizational Studies from are homelessness, most of whom have degree in Public Administration from the California Baptist University. She serves significant disabilities. She oversees more University of Illinois at Chicago. on the CWDA Executive Committee as the than 40 programs, helps build new supportive Jessie Wood is the Continuum of Executive Officer and previously served as housing developments, and administers Care Reform Liaison with the California president of the association more than $12 million in subsidies each Department of Social Services. She earned Barry L. Zimmerman is Director of the year, all of which keeps more than 2,100 both her bachelor’s and master’s degree in Ventura County Human Services Agency, people in homes each night. Wan holds Social Work from Humboldt State University. which employs approximately 1,400 people a master’s degree in Social Welfare from She has worked in Juvenile Probation and provides a wide range of social services University of California, Berkeley in the area Services, Medical Rehabilitation Services, to more than 180,000 residents. Zimmerman of Management and Planning. Before coming and Child Welfare Services. She served as has held numerous leadership positions with to Abode Services in 2006, she worked a court and ongoing services supervisor in the county for the past 18 years, including extensively in the areas of homelessness, child welfare, and has specialized training in in the County Executive Office, Human foster care, community development, and forensic child interviewing and foster youth Resources Division and Human Services is a former Peace Corps Volunteer. She has education policy and implementation. Prior Agency. He also has experience working with devoted her career to assisting people with to joining the CCR team, she had served the federal government as well as the private multiple barriers succeed in their housing, the children, families, and the community of sector in areas of defense and the hazardous health, and economic goals. Humboldt County the past 11 years. waste industries. He is President of CWDA, Juliet Webb is the Director of Human Kelly Woodard is Director of the Madera and previously led various CWDA committees Services for Tulare County Health and Human County Department of Social Services. She and leadership posts, including chair of the IT Services Agency. Prior to this appointment, was born and raised in the California Central Committee and Vice President at Large. she served as Tulare County’s Deputy Director San Joaquin Valley. She received a bachelor’s and Division Manager for Child Welfare degree in Criminology and a master’s degree Services for six years. During Webb’s tenure, in Social Work. Her professional experiences Tulare County Child Welfare Services has include public guardian/public administrator/ partnered on several occasions with the conservator for Madera County; social worker Chadwick Center for Children and Families at in Child Welfare; administrative analyst Rady Children’s Hospital for the purpose of working with emerging refugee populations; exploring, expanding and sustaining trauma- administrator over Child Welfare; and various informed, evidence-based practices in Tulare roles in CalWORKs, Cal Learn, and Adult County. Webb holds a bachelor’s degree in Protective Services programs. She teaches Communication and will receive her master’s at California State University, Fresno in the in Public Administration from Arkansas State health and social work department. Woodard University in December. She is the co-chair of is an active member of CWDA, serving this the CWDA Adult Services Committee. year as Vice President of Services.

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For over 50 years Deloitte has HP is the nation’s largest Technology hasn’t always been helped agencies and departments provider of Medicaid and a welcome partner in Health within the state, local and Medicare process management and Human Services programs. federal government implement services, administering $140 Siloed systems, disparate data and and manage complex systems, billion in benefits a year. It serves cumbersome workflows impacted including multiple health and as the fiscal agent or principal productivity and left little time human service programs that IT provider for Medicaid in 19 for program innovation. Today, promote the health, safety and states. HP’s healthcare experience organizations are finding that well-being of citizens. spans payer, government and life technologies can create a catalyst Our dedicated public sector science communities. for innovation in HHS programs. consultants understand the HP create new possibilities for Many of these organizations are business of government and technology to have a meaningful turning to IBM. help our clients deliver proven impact on people, businesses, IBM’s technologies enable results to program recipients government and society. With the robust master data management, and taxpayers through improved broadest technology portfolio case management, and business operations, accessibility, spanning printing, personal collaboration between agencies and responsiveness. systems, software, services and to help you create a unified view Deloitte is a source of best IT infrastructure, HP delivers of the client across programs. This practices in strategy, financial solutions for customer’s most can help coordinate delivery of management, enterprise risk complex Challenges in every services, reduce costs and increase management, technology region of the world. More program integrity. integration, and human capital. information about HP (NYSE: California human services We bring innovative solutions HPQ) is available at www.hp.com. professionals make life and death to solve challenges, improve decisions about children and outcomes and control costs. families every day. Caseworkers often juggle caseloads of 20, 30, or more at any time. Agencies might serve tens, hundreds or thousands of individuals. To solve the issues facing California caseworkers and clients, IBM offers solutions that meet your needs today and in the future creating a catalyst for innovation of child welfare and other programs. IBM has a proven commitment to California since 1914. With over 400 employees serving public sector clients, we have successfully delivered some of the largest solutions in the State.

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Diona’s foundersandkey Diona partnerswithcompanies Diona’s familyofmobility Diona providesinnovativemobility For moreinformationpleasevisitus Every quarterwelistentocounty Our designgoalsincludemakingit The Time StudyBuddy™isaweb- CWDA 2015 CONFERENCE• top-to-bottom lineresults. clients’ businessstrategiestoachieve within budget,aligningourteamswith delivering 95%ofprojectsontimeand an industry-leadingtrackrecordof professionals in40countries,CGIhas and managedservices.With68,000 consulting, systemsintegration delivering high-qualitybusiness and businessprocessservicesprovider most importantrecognitionwereceive. the approvalofcaseworkerstobe requirements. Thatiswhyweconsider to fullyunderstandtheirneedsand approach tolisteningourclients systems everyday. We takeanactive on CGI-implementedchildwelfare and up-to-datelistofavailableservices. accountability forstaff andproviders reporting accuracy, enhanced allocation ofresources,improved accelerated servicedelivery, better less onpaperwork,quickerintakes, time spentwithchildrenandfamilies— delivery andresults,including:more support, informandimproveservices clients buildinnovativesystemsthat welfare, wearecommittedtohelping serve thepublic’s needs.Inchild and integratingoperationstobetter vision andtechnologyformodernizing systems. CGIprovidestheexperience, across multiplestakeholdersand environment andcoordinatingefforts to aconstantlychangingregulatory the well-beingofcitizens,adapting agencies aretaskedwithprotecting Founded in1976,CGIisaglobalIT More than35,000usersdepend Health andhumanservices Navigating a Journey ofChange andHope Navigating aJourney com. 736-2191 oronlineatwww.westint. we couldhelpyou.Contactusat(866) imagine. We wouldlovetoseehow about anytypeofbusinessyoucan manufacturing, healthcareandjust in transportation,banking,retail, 500 businessestosmaller well assmallermunicipalities.Fortune with largebranchesofgovernmentas your businessapplications.We work offers andmakingthemworkwith taking theleadingproductsKofax are leadersinsystemsintegration, professional servicesandsupportteam document managementservices.Our business processmanagementand in takingcontrolofcontentchaoswith uniquely qualifiedtobeyourpartner Orange CountyandPhoenixweare and officesinSacramento,Oakland, With over30yearsofexperience a proudKofaxPlatinumPartner. com. information, pleasevisitwww.kofax. differentiate andgrow. Formore experience, reduceoperatingcosts, software toimprovethecustomer customers globallyrelyonKofax engagement. Morethan20,000 accelerated forbettercustomer can beautomated,streamlinedand benefits, accountspayableandmore mortgage applications,citizen accounts, claims,patientadmissions, platform. Commonprocesseslikenew development anddeployment into aunifiedprocessautomation e-signature andanalyticscapabilities management, dataintegration,mobile, award-winning capture,process product, KofaxTotalAgility®, combines customer expectations.Ourflagship processes tokeeppacewithrising automate information-intensive It doesthisbyhelpingorganizations First Mile™ofcustomerengagement. software tosimplifyandtransformthe Western IntegratedSystemsis Kofax® isaleadingproviderof Notes

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CWDA 2015 CONFERENCE • Navigating a Journey of Change and Hope 31 Sponsor Exhibits/Facility Map 32 Oak TreeOak Terrace

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13 14 15 16 17 18 19 20 Navigating a Journey ofChange andHope Navigating aJourney BREAKOUT SESSION I I Spyglass II I BREAKOUT SESSION BREAKOUT SESSION Cypress Big Sur II II Unisys Time StudyBuddy SolutionsWest Social Solutions SAS Public ConsultingGroup PHI OpenSpan Northwoods Microsoft Maximus Kofax/Western Integrated InTelegy IBM HP First Data Equifax Diona Deloitte CGI Case Commons Accenture SPONSOR EXHIBIT III III Windjammer IV III IV II I I TABLE 21 &22 24 &25 17 &18 28 &29 26 &27 6 &23 12 19 14 20 15 16 13 10 11 9 7 5 4 8 3 1 0 7 .13 Sponsor Exhibits/Facility Map

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