02 POST CORONA MUTATION & CHANGE MANIFESTO BY CEM KINAY EXPERIENCE DESIGN

Dilek Uyar 1 , V5-05.05.2020

Codes of the New Mutation and Change POST CORONA Design: DESIGN 1. United Nations Sustainable Development Goals MANIFESTO 2. Trade Off 2020 NEW MUTATION 3. Turkish Care & CHANGE 4. Turkish Hospitality

All Rights Cem Kinay Experience Design 2020 2 INTRODUCTION "Design is functionality." Steve Jobs

Post Corona, a new age of hospitality will be on the rise with a careful design. The design of the environment, the design of the natural environment, the design of the social distance, new safety and hygiene design, the design of digitally supported services, the design of memories and the design of the new communication… All of them aim to give unique new experiences to the guests... Our aim will be to eliminate the fears and worries in their minds and to make them very happy in their journey. Design is the act of creating a product or service to improve the human experience related to a particular problem. It is a conscious action carried out for a specific purpose. All Rights Cem Kinay Experience Design 2020 3 “ Design is not to create something The purpose of the design is to just to make it look nice. improve the human experience Design is a solution. and to answer questions in the The design is the strongest asset that mind of a person. If the design has a hotel and country brand can have. a significant effect on the guest, They are the main products and the feeling and experience that it services that make a lasting impression will create will be unforgettable. in the minds of the guests. The priority of the best design is human.

All Rights Cem Kinay Experience Design 2020 4 ” POST CORONA MANIFESTO:

Travel is a long-term Mega Trend. To design this mega trend as 1. UNITED NATIONS People all over the world SUSTAINABLE should be the appreciate the added value of mega goal of our country from SUSTAINABLE travelling for them. This is a valid now on. To this end, the DEVELOPMENT fact for all cultures, geographies, keystones of the post corona new religions, genders, and generation conceptual design of GOALS generations. and the world should be "United Nations Sustainable Development Goals for 2030".

5 Sustainable Development Goals came to the agenda in the United Nations Sustainable Development Conference that was held in Rio de Janeiro in 2012. The aim is to create a cluster of universal goals that address the urgent, environmental, political and economic problems that our world is facing. The 2030 Agenda for Sustainable Development, adopted by all United Nations Member States in 2015, provides a shared blueprint for peace and prosperity for people and the planet, now and into the future. At its heart are the 17 Sustainable Development Goals (SDGs), which are an urgent call for action by all countries - developed and developing - in a global partnership. They recognize that ending poverty and other deprivations must go hand-in-hand with strategies that improve health and education, reduce inequality, and spur economic growth – all while tackling climate change and working to preserve our oceans and forests. 6 UNITED NATIONS SUSTAINABLE DEVELOPMENT GOALS

1. No Poverty 9. Industry, Innovation and Infrastructure 2. Zero Hunger 10. Reduced Inequality 3. Good Health and Well-being 11. Sustainable Cities and Communities 4. Quality Education 12. Responsible Consumption and Production 5. Gender Equality 13. Climate Action 6. Clean Water and Sanitation 14. Life Below Water 7. Affordable and Clean Energy 15. Life on Land 8. Decent Work and Economic Growth 16. Peace and Justice Strong Institutions

All Rights Cem Kinay 17. Partnerships to achieve the Goal Experience Design 2020 7 Tourism should be SUSTAINABLE; today, “ tomorrow and far tomorrow! Each of these global goals is a universal call to eliminate poverty, protect our world and ensure that all people live in peace and prosperity.

It was one more time seen that the Development Goals provides us with a joint plan and agenda for us to analyse some of the severe challenges facing our world, such as poverty, outbreaks, climate changes and conflicts.

All Rights Cem Kinay Experience Design 2020 8 ” By nature, there can be no travel Post Corona will bring an without a human being. For that absolute solution to the reason, we have to design the following three very important In order for us to ensure tourism to be SUSTAINABLE and issues in terms of tourism with these, these are required: we should apply it with discipline this new design manifesto: and superior diligence. 1- “Creating new correct · Health & Safety flows” for airport, transfer (NEW HYGIENE) and hotel accommodations · Social Distance in terms of social distancing. · Happiness 2-Finding new solutions for For these, two separate the lobby, restaurants, gyms, certificates should be issued: swimming pools, beach and spa regarding social · Health & Safety Certificate: distancing. “Turkish Care” · Happiness Certificate: “Turkish Hospitality” All Rights Cem Kinay Experience Design 2020 9 In the next middle or maybe long 3. The waiting areas/halls previously 2. TRADE OFF term, accommodation and its used in the airports for each take-off complementary sectors will be should be doubled and social CONCEPT 2020 performing to a certain extent distance markings should be applied rather than full capacity for a certain in the waiting halls. period of time. In other words, they 4. In airport-hotel transfers, social will return to their economic lives distance should be marked on the with a certain capacity, instead of bus seats, one of two seats should be staying closed. The things to do for left blank. this process called "Trade-Off" will 5. Hotel capacities should be adapted prove to reinstate the confidences to the social distance rule. of travellers as long as these things Considering that the economy and are performed in compliance with travel movements will shrink, all the rules. capacity should be planned by 1. Bellows should not be used in 40-60%. airports; the transfers to the 6. The number of personnel in the terminal building should be hotel should be doubled compared performed by buses, maintaining to the normal operating year, social distance. especially in the kitchen, service and 2. It should be mandatory to wear housekeeping departments! masks at airports and in the All Rights Cem Kinay Experience Design aircrafts. 2020 10 In addition to the globally known Design is holistic! 3. TURKISH CARE Turkish hospitality concept, a Turkish Care concept is A good design not only appeals introduced. Turkish care is also a to the eye, it goes deeper, design in itself. If this design is touches the soul, and makes the applied in all hotels as a guest feel much more satisfied. standard, Turkey will become the world's most important travel hub.

11 · Public toilets should be checked and TURKISH CARE · The possibility of opening doors digitally without a key should be cleaned every 15 minutes. implemented. (Example: WeBee) · There should be a permanent Lobby: housekeeper on duty in the lobby. · The tables to be seated in · Need for masks should be met restaurants for guests during the continuously. “ The new generation lobby holiday should be determined · Doctors and nurses should be should be used for multiple during check-in. The guests would continuously present at hotels with purposes. If there is an outdoor more than 50 room capacity. The use the same table during all space, it should be put into use doctor's room should be close to the holiday. (Example: WeBee) after putting tables, chairs and lobby and easily accessible. · The poolside and beach lounges to coffee tables. If not, an external · Mobile disinfection stations should be be used during the holiday should placed. space should be designed if be determined during check-in. · Luggage should be taken to the possible. luggage room by the hotel staff and (Example: WeBee) Same lounges during · The number of furniture taken to the rooms after disinfection. the holiday should be reduced. · The carpets in the lobby should be

· Guest Experience App should removed. · Social distance should be minimum be used for reception and guest 1.5 meters for the armchairs, chairs and relations. (Example: WeBee) coffee tables! · Digital solutions that make mobile check-in restaurant, spa, sunbed and table reservations for should be used. (Example: WeBee)

All Rights Cem Kinay Experience Design 12 2020 ” In Food and Beverage areas: · Meals in open buffets should · There should be a chef on · Open kitchen should be built be presented with a transparent duty at each station. in the main restaurant. coverage system. · Mostly “MEDITERRANEAN” · Meals should be prepared and cuisine and diet should be · In places where there is no served instantly by the cooks applied. open kitchen, work in the and/or service staff. · VEGAN and AYURVEDIC kitchen should be broadcast (A-la-minute/A-la-carte) menus should be highlighted. LIVE by putting screens on · Minimum social distance · Only fresh and natural various places of the main between buffets and stations materials should be used. restaurant. should be set as 4-5 meters.

· Open buffets should be revised -1.5 meters waiting sign should be applied in front of the buffets with the station system and and stations. separated into many stations.

13 · There should be maximum number “FROM FIELD TO of tables outdoors, if necessary; tables should be placed in green areas. TABLE” CONCEPT · Each table would have QR facility with digital menus and touchless should be applied. payments. · Tables and chairs should be disinfected after each use. · For station waste, intermediate · Only glass-bottled drinks should be stations in restaurant areas should be used, and the bottles should be removed and waste should be taken served unopened. directly to a waste collection area in · The minimum social distance for the kitchen. · HACCP rules should be permanently tables and chairs should be 1.5 applied. meters. · Disinfection stations should be · Carpets should be removed. placed at appropriate intervals. · The tables should be numbered, · Instead of saltshakers, pepper tables should be reserved for guests shakers etc., disposable packages and the guests should be asked to should be used on the tables, use the same table during all the solutions should be developed holiday. accordingly. Beret, gloves and mask All Rights Cem Kinay should be made mandatory for the Experience Design kitchen and service crew. 2020 14

“ BEACH DESIGN · Sunbeds should be designed with at least 1.5 meters of intervals according to social distance rules. · Sunbeds should be disinfected after each use. · 2 to 4 sunbeds should be reserved per room, and guests should use the same sunbeds during their stay.

CORONAVIRUS INFECTION IS NOT POSSIBLE IN THE SEA! PLEASE KEEP THE SOCIAL DISTANCING IN THE SEA TOO!

All Rights Cem Kinay Experience Design 2020 15 ” POOL RULES

“ · Sunbeds should be designed with at least 1.5 meters of intervals according to social distance rules. · Sunbeds should be disinfected after each use. · 2 to 4 sunbeds should be reserved per room, and guests should use the same sunbeds during their stay. · It should not be allowed to enter the pool after 7.00 p.m. and such spaces should be disinfected and these places should be left until morning. · Guests should take shower before and after entering the swimming pool. · Pool measurements should be doubled. · Disinfection rules should be doubled.

CORONAVIRUS INFECTION IS NOT POSSIBLE IN THE POOLS! PLEASE All Rights Cem Kinay KEEP SOCIAL DISTANCING Experience Design 2020 16 ” Rooms: Housekeeping Services: Places where Deep Cleaning is Room capacities should be Required: planned at an occupancy of Main rules: “ 40-60% in line with the trade-offs. 10 TOP-CONTACT POINTS The number of furniture in the 1. Every employee should think (Via Hilton Hotels)

rooms should be reduced. and act like a housekeeper. So, Only double-room family rooms • Lightings, sockets, plugs every employee should pay • Door handles, cabinet handles, should be used as family rooms. attention for cleaning and drawer handles The use of extra beds should not be hygiene standards both • Toilets, showers, bathtubs, implemented in 2020. instantly and continuously like a fittings

housekeeper. This concept • Air condition control panel • Phone, clocks, Tv Remote should be a new and Controls etc. permanent standard. • All sheets, towels and pillows • Shampoo, soap, shower gel etc. 2. When talking about cleaning, • Table and coffee table surfaces we are talking • Iron, ironing board “DEEP CLEANING” • Plates, glasses, coffee machine

All Rights Cem Kinay Experience Design 2020 17 ” All Rights Cem Kinay (via Hilton Hotels) Experience Design 2020 18 *EOC- Evolution of Cotton: It is a 100% · Common and outdoor areas, · Materials in the rooms such as cotton, sustainable, ecological, especially frequently contacted environment-friendly, internationally pens, papers, guides etc. should be surfaces such as door handles patented 100% domestic technology. removed. and handrails should be cleaned EOC has been produced as a result of · Housekeeping team should wear every 30 minutes. gloves, berets and masks. an 8-year R&D study, using · Elevators and stair railings · The rooms should be ventilated for nanocomposite materials made up of a minimum of 3 hours every day. our country's precious minerals. should be cleaned every three · Rooms should not be used for 12 hours. It is a new technological product that hours after check-out and should be · Social distance marks should be completely disinfected for new makes electromagnetic shielding in the tests made in international placed in the elevators. guests. · All textile products should be laboratories with anti-bacterial, washed at minimum 75 degrees. antifungal, neutron holding capacity, · Common and outdoors areas that absorbs Radon gas, absorbing should be cleaned every 30 minutes. water less than 1 second, protecting · Elevators and stair railings should from UV rays with UPF 50 +, having be cleaned every three hours. anti allergic properties with a PH level · Antiviral disinfectants developed of 5.5. EOC, which can be washed at by well-known companies should be 40 °C, can be dried at high heat and used. can be ironed. At the same time, tests · Textile products produced with have good results at the Hohenstein EOC* technology should be used. institute in Germany.

All Rights Cem Kinay For Information: www.evteks.com.tr Experience Design [email protected] 19 2020 Tel: 0258-3718815 ENTERTAINMENT SPA & SPORTS · 50% occupancy should be applied when using massage, · New playlists should be made sauna, etc. with the motto of “Music heals the soul”. · 1.5-meter social distance marks · Live DJ performances at certain should be placed and applied in intervals sauna, pool, etc. · Virtual Parties · Toilets and showers should be · Silent Parties (with headphones) disinfected regularly every 15 · Virtual Fitness minutes and after each use. · Solo sports such as surfing, single · All places should be ventilated training, archery, water skiing for 1 hour every three hours should be planned. during the day. · The tools in the fitness room · Massage stations should be should be placed according to moved to outdoor and outer social distance rules. spaces as much as possible. (3 meters around here due to the · The spa team should be obliged nature of the sport) to wear beret, mask and gloves. · Outdoors cinema (maintaining social distance) · Outdoor party All Rights Cem Kinay (maintaining social distance) Experience Design

2020 20 Hotel Team ·Ecolab Hand Washing GENERAL RULES · The entire team must comply Technique, Hand Scrub with the Hygiene Rules, and Technique, Correct Glove regular PCRP tests must be carried AIR CONDITIONS HAVE TO BE Wearing Rules should be out on the teams. CONTROLLED PERMANENTLY. obeyed. All hotels should supply and ECOLAB RECOMMENDATIONS WASTE SHOULD BE implement the Post-Covid 19 · It is necessary to reduce the risk of Handbook prepared by Ecolab. COLLECTED FROM THE contamination. All teams should participate in HOTELS BY MUNICIPALITIES For this: Ecolab Free Online Training. FOR TWO TIMES A DAY. · Cleaning and disinfection should be done. RECYCLE RULES SHOULD · We should stay home while sick. IMPLEMENTED IN ALL AREAS! · Close contact should be avoided (Social Distancing). Ecolab.com

ZERO WASTE APPLICATION · Hands should be regularly You can download the Ecolab SHOULD BE INTRODUCED! washed with soap. Pre-Opening Handbook from · Mouth and nose should be closed while sneezing and coughing. www.drcemkinay.com - Cem Kinay Reports section:

https://www.drcemkinay.com/en/c PLASTİK KULLANILMAMALI! em-kinay-reports/

For Healthy Life Technologies, definitely visit https://demogrup.com/

21 Companies https://www.tga.gov.tr/belgelendirmeye- yetkili-firmalar/ Authorized To Verify

Criteria for Corporations and Companies to be Authorized for Accreditation:

Institutions that have been authorized to inspect accommodation facilities and food & beverage facilities based on international standards and criteria and issue Healthy Tourism Certificate have been determined after conferring with NGOs such as TUROB, TUROFED and TURYID. The qualifications and competencies of these institutions have also been approved by Turkish Accreditation Agency. The List Of Authorized Accreditation Institutions – Initial Phase

RoyalCert Belgelendirme ve Gözetim Hizmetleri A.Ş.

TÜV SÜD Teknik Güvenlik ve Kalite Denetim Tic. Ltd. Şti.

Llyod’s Register Gözetim Ltd. Şti.

Türk Standardları Enstitüsü Sistem Belgelendirme Grup Başkanlığı

BV Inspektorate Uluslararası Gözetim Servisleri A.Ş.

Isa Denetim Belgelendirme ve Eğitim A.Ş. 22 · The Turkish nation has always · Guests are greeted with a Sofi 4. TURKISH hosted its guests in the best way salute, not a handshake.

HOSPITALITY possible. It allocates the best places for him, makes the best food, thinks of its smallest needs. It does not consider his guests as other than his own family; it is always ready to do the best for them. · You can be a host anywhere in the world but we have unique hospitality . · Welcoming the guest with a · Greeting means heart, peace, healthiness and well-being. Slippers are magic smiling face… Shortly offered to guests inside houses, before the arrival of the guests, although now in some house’s slippers the bustle reaches top level. are replaced by shoe covers. · A tea, coffee or cold drink is served Everyone is excited for the immediately. newcomer. · Of course, a small cake, a pie and so on Respect and love are at the is also available on the table. Any objection to the offers is not accepted. If All Rights Cem Kinay highest level. Experience Design you only eat the cake, the pastry will be 2020 offended. 23

· For the sake of guests’ · Some water is poured after · This is what Turkish comfort, the pillows on the the guest saying, “You came Hospitality is like. Turkish seats are swelled, sugar and like water, go like water”. hospitality with its smell, chocolate are offered. · Hands are shaken, eyes fill taste, sound and touch. · A hospitable person wants to with tears, hospitality We Promise You! serve a complete set of touches the heart of the We will do the best cleaning. delicate, regardless of which guest. That's inevitable for us. We will the best dishes. We meal of the day it is, and even Love floods, passes from take care of your health. tries to find bird milk. The generation to generation. We welcome you! pastries are prepared, stuffed We have prepared your dolma is cooked and baklava is “Happiness Certificate”! made. · Guest towels are embroidered, cotton and the most beautiful ones, that every Turkish woman is proud of. · Plenty of cologne is served. · The guest is always accompanied till the door, and greetings are said again. 24 41 POST-CORONA TRENDS Some trends in recent years will gain a new meaning and “ become stronger in post corona period. 1- Nature / Green Holiday 16- Airbnb 29- Ancient City Discovered, 2- Natural 17- Solo travel Patara, Myra, Assos, Troja, 3- Isolated places 18- Digital Nomads Sagalassos 19- Exploring Turkey 30- Guide service 4- Health 20- Micro Holiday 31- Butler service 5- Locality 21- Detox Holiday 32- Open Buffet to be revised 6- Digitalization 22- Resorts spread along broad and replaced by the Bazaar 7- Social Distancing areas, mega hotels with Concept (Show Cooking / A La 8- Trade-off trade-offs and their villa Minute Stations) 9- Turkish Care sections 33- Open Kitchen 10- Turkish Hospitality 23- Branded hotels 34- Mediterranean Cuisine 24- Exploring National Parks 35- Ayurvedic, Vegan menus 11- Boutique and Family Hotels 25- Black Sea Highlands, 36- Home Made Foods 12- Boat Holiday Maçahel, Şavşat, Çamlıhemşin 37- Fresh vegetables and fruits 13- Camping/Glamping 26- Assos, Bozcaada (From field to table) 14- Train Journey 27- Lycian Way 38- Farming in Hotels 15- Villas and Houses for Rent 28- Cappadocia, Mardin, Baksı 39- Semi-Mixed Breakfast Museum 40- Zero Waste All Rights Cem Kinay 41- Staying Home

Experience Design 25 2020 ” COMMUNICATION 2- It should diversify its communication about the Following topics and people to be sea-sand-sun and increase it to 360 included in the communication: Design is the new marketing. It is the degrees communication with product itself, not the ads or slogans. following themes. INTELLECTUAL Design is Patagonia's supply chain, Purple Carrot ethics and customer Communication should be COMMUNICATION: service at Union Square Cafe. It is the made through stories and · Ancient cities, Göbeklitepe, Patara design, not advertising, that makes legends. (2020 Patara Year), Hattusas, Assos, Apple the most valuable luxury brand Troy, Ephesus and legends related with (and most valuable company) in the Example: these. world.” Museums - Seth Godin ·Every human will feel pretty Mustafa Kemal Atatürk Revolutions 1- Turkey should determine a new strategy good in Turkey Legends of Istanbul for communication: Designs of Mimar Sinan, Balyan Family, It should put the new designs, especially Architect Kemaleddin Bey, Fazıl Say the ones on Security / Health / New compositions, Osman Hamdi Bey’s Hygiene and Social Distancing as first ·Having a holiday in Turkey, priority and establish a strong Experiencing the richness of works communication that creates awareness of Turkey is a Universal Right. Philosophers born in Anatolia, Thales, · Turkish Care Diogenes… Communication of Corona Free Healers and physicians in Anatolia such destinations and cities. ·Turkey Opens All as Galen Communication of Certificates Nobel Prize winner Turks: Orhan Civilizations Library to the Communication of hospitals. Pamuk, Prof.Dr. Aziz Sancar World ... Social Distance Communication Underwater wrecks in Kekova, Alanya · Turkish Hospitality and Çanakkale.

26 COMMUNICATION GASTRONOMY

· Mediterranean Cuisine and Diet,

“ Ayurvedic Diet, Planet Diet Specialists: Dilara Koçak https://www.dilarakocak.com.tr/ Prof.Dr. Mustafa Özdoğan www.drozdogan.com Dr.Buğra Öktem http://www.drbugraoktem.com/tr · Chefs: Chats with Nusret Gökçe, Murat Bozok, Aydın Demir, Arda Türkmen, Sahrap Soysal, Mehmet Yalçınkaya, Ömür Akkor, Yunus Emre Akkor, Rafet İnce, Sinem Çapraz, Murat Deniz Temel, İsmet Saz, Erdem Dirbali, Bayram Özerk, Sedat Aslan, Mehmet Gürs, Osman Sezener, Şemsa Denizsel, Mehmet Akdağ and Süreyya Üzmez and videos with recipes.

All Rights Cem Kinay Experience Design 2020 27 ” COMMUNICATION PHOTOS · Photographers: CINEMA Such as İzzet Keribar, Dilek Uyar, Merve Çevik, Cuma Çevik,Nuri · Movie Directors: Çorbacıoğlu, Faruk Akbaş, Erdal Nuri Bilge Ceylan, Fatih Akın, Kınacı, Ahmet Erdem, Mustafa Ferzan Özpetek, Yüksel Aksu, Ezel Seven, Leyla Emektar, , Seyit Akay, Çağan Irmak, Semih Konyalı, Orhan Durgut Kaplanoğlu Cinema and TV series actors: Cem TRAVEL Yılmaz, Yılmaz Erdoğan, Kıvanç Tatlıtuğ, Tuba Büyüküstün, Beren · Guides: Saat, Burak Özçivit, Fahriye Evcen, Saffet Emre Tonguç, Şerif Yenen, Halit Ergenç, Bergüzar Korel, Sedat Bornovalı, Neşe Aksoy, Serenay Sarıkaya, Kenan Hakan Eğinlioğlu, Zeki Apalı, İmirzalıoğlu, Berat Efe Parlar, Serhan Güngör Demet Evgar, Birce Akalay, Bulut Aras İyinemli, Hazal Kaya, Çağatay BOOKS Ulusoy, Sinem Kobal, Ata Demirer · Authors:

Buket Uzuner, Uğur Dündar,

Ahmet Ümit, İskender Pala,

Orhan Pamuk, İlber Ortaylı, Ayşe All Rights Cem Kinay Kulin, Zülfü Livaneli, Gülse Birsel Experience Design 2020 28 COMMUNICATION

MUSIC Tarkan, Sezen Aksu, Sıla, Hadise, Murat Boz, “ Aleyna Tilki, DJ Suat Ateşdağlı, DJ Salih, Sertap Erener, Kenan Doğulu, Nil Karaibrahimgil, Mazhar Alanson SPORTS · Spor Adamları: Fatih Terim, Ergin Ataman, Mesut Özil, Arda Turan BUSINESS · Business People: Güler Sabancı, Tuncay Özilhan, Rahmi Koç, Ahmet Zorlu, Hüsnü Özyeğin ·CEOS: Hakan Ateş, Temel Kotil, Sani Şener, Derya Matraş, Ümit Önal, Canan Özsoy, Pınar Abay, Serra Akçaoğlu

Turks in the World: Daron Acemoğlu, Canan Dağdeviren, Mehmet Öz, Muhtar Kent, Hikmet Ersek, Hamdi Ulukaya

All Rights Cem Kinay

Experience Design 2020 29 ” COMMUNICATION STRONG USE OF SOCIAL MEDIA Prof. Hüsamettin Koçar, Dr.Buğra It should be used not only for Öktem, Arda Sayıner, Michael VIDEO STORIES SHOULD BE information, but also for mutual Misick, Roula Jouny, Monica PRIORITIZED. communication. Content should Venegas, Hakan Özakbaş, Münir · Hotels should constantly be developed according to the Karaloğlu, “ character of each environment and Nuri Çorbacıoğlu, Erdil Yaşaroğlu, communicate using team continued without interruption. Sarp Ataman, Ahmet Pandır, videos. INSTA TALKS LIVE Begüm Yaşaroğlu, Osman Ayık, · For example, chefs can prepare Every day between 26.03.2020 and Haluk Erkmen, Prof. Mustafa a dinner recipe. May 08, a conversation was made Özdoğan,Vedat Ozan, Halil with a guest, especially for post Korkmaz, Dilek Uyar, Doc. Mustafa · Videos of housekeepers taken corona post via Instagram Aydın, Naci Cansun, Prof.Dr. while cleaning the room, @cemkinay. Mustafa Ünal, Prof. Ozan Bahar, restaurant or lobby are shared Very valuable people who are Vahap Munyar, Ersin Pamuksüzer on social media. experts in their fields attended ve Melisa Beleli Ertuğrul Günay, these conversations. Sururi Çorabatır, Fettah Tamince, · Hotels should share the Participants in the chats we started Armin Zerunyan, Erkan Yağcı, İdil images and videos of the lobby, with WeBee so far: Kesten, Kaan Kavaloğlu, Yeliz Gül restaurant, pool and beach Fatoş Karahasan, Ergin Ataman, Ege, Enver Yücel, Mete Vardar, Kaya arrangements they have Ömer Şengüler, Ebru Cinek, Demirer, Ertuğrul Özkök, Ahmet Prof.Dr. Havva Işık, Tolga Atalay, Güneştekin,Ömer Tosun, Serkan prepared according to social Levent Erden, Yelda Cumalıoğlu, Vanlı, Deniz Toprak, Mete Nisari, distance rules with their guests. Prof.Nevzat Çelik, Pelin Özkan, Ufuk Yasemin Suyabatmaz, Selçuk Altın, Tarhan, Dilara Karabay, Pınar Kartal Osman Nuri Yıldız, Şemsettin Timer, Elif Dağdeviren, Prof.Deniz Bozkurt, Emin Bulut , All Rights Cem Kinay Ülke Arıboğan, Gonca Karakaş, Ebu Barbaros Tapan, Ece Tombul, Experience Design Burak Toparlı, Necati Özkan participated. 2020 30

” COMMUNICATION In the coming days

Burak Yeter, Gürkan Boztepe, Mikail Köroğlu, İzzet Keribar, Sinan Özer,Serdar Bilgili, Hediye Güral, Necdet Alkandemir, Müberra Eresin, Prof.Dr. Uğur Batı, Özgül Yavuz Özkan, Nadir Alpaslan, Ahmet Misbah Demircan, İclal Aydın, Prof.Dr. Sinan Canan,Gülsen Kırbaş, Murat Özyeğin will be our guests.

We offer our endless thanks to all of them.

Our aim with these interviews is to share the views of experts in their fields for the tourism sector and to be useful in their preparation and planning in the short, medium and long term in the post corona period.

You can follow our Insta Talks Live program on our page

https://www.drcemkinay.com/instatalkslive/

You can watch videos of our interviews on our Youtube channel

https://bit.ly/364OI54

All Rights Cem Kinay Experience Design 2020 31 COMMUNICATION

Designs by the famous Italian designer Piero Lissoni for the Wallpaper Magazine with the theme of "Social Distance"

32 DIGITAL EXPERIENCES

GUEST EXPERIENCE APPLICATIONS (FOR EXAMPLE WEBEE) SHOULD BE STRONGLY AND URGENTLY RECOMMENDED.

33 DIGITAL EXPERIENCES

34 DIGITAL EXPERIENCES

35 DIGITAL EXPERIENCES

36 MASK DESIGNS

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40 #NeverGiveUp #DoNotWorry #SummerWillComeAgain

Dr.Cem Kinay [email protected]

@cemkinay

@cemkinay

This booklet is only a recommendation. Republic of Turkey- Ministry of Culture and Tourism, Republic of Turkey-. The Ministry of Health are explaining the rules that must be applied in detail. These have to be followed and implemented absolutely. https://www.tga.gov.tr/

V2-29.05.2020, İstanbul, Antalya, Vienna, Miami, Dubai, GRAPHX AGENCY THANKS