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Chapter 1. Access to Justice and Legal Needs Surveys │ 23 CHAPTER 1. ACCESS TO JUSTICE AND LEGAL NEEDS SURVEYS │ 23 Chapter 1. Access to Justice and Legal Needs Surveys This Chapter establishes a methodological and conceptual framework for the conduct of legal needs surveys, and offers illustrative taxonomies of legal problems, sources of help and dispute resolution processes, with multiple levels of detail. This chapter also addresses how surveys can be used to measure legal needs LEGAL NEEDS SURVEYS AND ACCESS TO JUSTICE © OECD AND OPEN SOCIETY FOUNDATIONS 2019 24 │ CHAPTER 1. ACCESS TO JUSTICE AND LEGAL NEEDS SURVEYS Defining access to justice and legal needs Although the definition is contested (Schetzer et al., 2002, p. 5),1 access to justice is broadly concerned with the ability of people to obtain just resolution of justiciable problems and enforce their rights, in compliance with human rights standards (United Nations Development Programme, 2005, p. 5);2 if necessary, through impartial formal or informal institutions of justice and with appropriate legal support.3 In its “descriptive aspect”, access to justice “denotes the general subject of the extent to which citizens are able to gain access to the legal services necessary to protect and vindicate their legal rights” (Cornford, 2016, p. 28). In functional terms, this does not mean that use of legal services is necessary to ensure access to justice, only that appropriate services are available for those who are unable to achieve otherwise appropriate solutions to justiciable problems. The concept of access to justice is thus closely linked to the constituent concept of legal need. In broad terms, legal need arises whenever a deficit of legal capability4 necessitates legal support to enable a justiciable issue to be appropriately dealt with. A legal need is unmet if a justiciable issue is inappropriately dealt with as a consequence of effective legal support not having been available when necessary to make good a deficit of legal capability. If a legal need is unmet, there is no access to justice. Beyond this, legal need is an “elusive” concept, difficult to “pin down” (Engel, 1998, p. 124);5 largely due to the nature of the concept’s constituent components. Views differ on the constitution of legal capability, the arbiters of necessity (whether those facing problems, experts, or others), the forms of support necessitated (whether, for example, capability building, informational, relieving, etc.) and the appropriateness of how justiciable problems are dealt with (which can attach to decision making, processes or outcomes, and again in relation to which there are multiple potential arbiters). Understanding the dimensions of access to justice and legal needs Understanding access to justice and legal needs requires a multidimensional approach to research and data management within the justice system. Access to justice extends beyond formal process to informal dispute resolution and, ultimately, to social justice and the distribution of welfare, resources and opportunity. The above definition of access to justice incorporates at least seven distinct dimensions: The substance of law The availability of formal or informal institutions to secure justice The quality of formal or informal institutions of justice The availability of legal assistance The quality of legal assistance The quality of outcomes Legal capability Understanding progress towards each of these dimensions requires a range of tools and techniques. Chapter 4. discusses sources of data in more detail and this Guide provides an in-depth exploration of a specific tool: legal needs surveys. LEGAL NEEDS SURVEYS AND ACCESS TO JUSTICE © OECD AND OPEN SOCIETY FOUNDATIONS 2019 CHAPTER 1. ACCESS TO JUSTICE AND LEGAL NEEDS SURVEYS │ 25 What are legal needs surveys? Legal needs surveys investigate the experience of justiciable problems from the perspective of those who face them, rather than the professions and institutions that may play a role in their resolution. Thus, legal needs surveys can identify and explore the full range of responses to problems and, within this, the full range of sources of help and institutions available. Problems may be personal, organisational or shared (within households, communities, etc.); and while most legal needs surveys have focused on personal experience, some have focused on the experience of businesses or defined social units (such as households). Legal needs surveys are distinct from crime victimisation or offending surveys, as their focus is on civil legal issues (family, commercial, administrative, etc.);6 although many stand-alone legal needs surveys also enquire into the experience of matters relating to criminal law (beyond those that are counterparts of civil law). Legal needs surveys are distinct from other forms of access to justice assessment survey7 in their comprehensive approach to identifying a range of justiciable problems, and their primary focus on experience, rather than perceptions and attitudes.8 Legal needs surveys have a long history; the first were conducted in the 1930s.9 The use of such surveys has increased in recent decades, and they are now relatively commonplace across the globe.10 Over the past 25 years, more than 55 large-scale (i.e. 1,000 respondents or more) stand-alone national legal needs surveys of individuals have been conducted in more than 30 separate jurisdictions.11 Legal needs modules have also been incorporated into seven large-scale government run national surveys,12 along with the World Justice Project’s General Population Poll, which is routinely implemented in over 100 countries (Adams et al., 2017; Adams et al., 2018). As shown in Table 1.1, in addition to the General Population Poll, in the 25 years to 31 December 2017 national legal needs surveys have been conducted in Argentina, Australia, Bangladesh, Brazil (module), Bulgaria, Canada, Colombia, England and Wales, Georgia, Hong Kong, India, Japan, Jordan, Kenya, Kyrgyzstan, Lebanon, Macedonia, Mali, Mexico (module), Moldova, Mongolia, Nepal, the Netherlands, New Zealand, Northern Ireland, Poland, Scotland, Sierra Leone, Slovakia, Taiwan, Tajikistan, Tunisia, Uganda, Ukraine, the United Arab Emirates and the United States. Extensive sub-national surveys have also been carried out, for example, in China,13 Ecuador,14 Russia,15 Indonesia16 and Yemen,17 along with smaller surveys in countries including Azerbaijan, Rwanda and Egypt.18 LEGAL NEEDS SURVEYS AND ACCESS TO JUSTICE © OECD AND OPEN SOCIETY FOUNDATIONS 2019 26 │ CHAPTER 1. ACCESS TO JUSTICE AND LEGAL NEEDS SURVEYS Table 1.1. National legal needs surveys conducted in the last 25 years (to 31 December 2017) Country Study Date Size Mode Funder Scope Low/mid- United States Comprehensive Legal Needs Study 1993 3 087 Mixed Legal Profession income General England & Wales Paths to Justice 1997 4 125 Face-to-face Research grant population General New Zealand Legal Advice & Assistance Survey 1997 5 431 Face-to-face Legal aid agency population General Scotland Paths to Justice Scotland 1998 2 684 Face-to-face Research grant population English & Welsh Civil & Social Justice General England & Wales 2001 5 611 Face-to-face Legal aid agency Survey population General Netherlands Paths to Justice in the Netherlands 2003 3 516 Online Government population Canada National Survey of Civil Justice Problems 2004 4 501 Telephone Government Low-income English & Welsh Civil & Social Justice General England & Wales 2004 5 015 Face-to-face Legal aid agency Survey population General Slovakia Legal Needs in Slovakia 2004 1 085 Face-to-face World Bank population National Survey of Everyday Life & the 12 General Japan 2005 Face-to-face Research grant Law 408 population General Northern Ireland Northern Ireland Legal Needs Survey 2005 3 361 Face-to-face Government population General Canada National Survey of Civil Justice Problems 2006 6 665 Telephone Government population English & Welsh Civil & Social Justice 10 General England & Wales 2006-9 Face-to-face Legal aid agency Survey 537 population Demand & Supply of Legal & Related 10 General Hong Kong 2006 Mixed Government Services 385 population General Japan Access to Legal Advice: National Survey 2006 5 330 Face-to-face Research grant population Unmet Legal Needs & Access to General New Zealand 2006 7 200 Telephone Legal aid agency Services population Access to Justice & Legal Needs in Open Society General Bulgaria 2007 2 730 Face-to-face Bulgaria Foundations population General Japan Everyday Life & Law 2007 5 500 Online Research grant population 20 General Australia Legal Australia-Wide Survey 2008 Telephone Legal aid agency 716 population General Canada National Survey of Civil Justice Problems 2008 7 002 Telephone Government population Survey of citizens’ experiences of crimes General Bangladesh 2009 9 753 Face-to-face World Bank/DfID and civil wrongs population General Netherlands Paths to Justice in the Netherlands 2009 5 166 Online Government population English & Welsh Civil & Social Justice General England & Wales 2010 3 806 Face-to-face Legal aid agency Panel Survey population Legal Capacity of the Ukrainian Open Society General Ukraine 2010 2 463 Face-to-face Population Foundations population General Jordan Legal Aid Survey 2011 8 968 Face-to-face World Bank population Open Society General Moldova Met and Unmet Legal Needs in Moldova 2011 2 489 Face-to-face Foundations population General Taiwan Legal Dispute Settlement Behaviour 2011 5 601 Face-to-face Research sector population World General Colombia National Legal Needs Survey 2012 3 321
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