IS Governance Services

Total Page:16

File Type:pdf, Size:1020Kb

IS Governance Services IT ADVisORY IS Governance Services ADVISORY As market pressures force companies to improve the performance of their information systems (IS), Sarbanes-Oxley and other legislation such as the new Hong Kong Corporate Governance requirements are mandating more effective IS risk management. Good IS governance can help balance the opposing forces of performance versus risk. However, according to a global KPMG survey, many organisations either do not possess any form of IS governance or it is out of alignment with business goals and strategies. KPMG services strategy and goals and corporate According to a 2004 global KPMG KPMG can help align clients’ IS and culture; and we seek to understand the survey: business objectives so they can derive IS strategy, including the company’s • In a recent survey, 83 percent of enhanced value from their information view of IS, the current state of IS, and respondents believe there is room systems while maintaining control future IS plans. for improvement in the company’s over this critical function. Through our 2 Assessing IS governance activities IT governance structure. IS Governance Assessment (ISGA), • More than 50 percent said they In this step, we can perform one of the we can assist clients in managing believe there are risks in not following three reviews: regulatory risk by balancing appropriate aligning IT with the company’s controls with performance goals. • KPMG review, a blend of leading overall business goals. practices, including control An IS governance framework • Only 59 percent said their objectives for information and related organisations take corporate There is no quick fix for good IS technology (CoBiT), IT Infrastructure governance seriously. governance and one size does not fit all. Library (ITIL), BS15000, and ISO Many factors come into play, including Source: KPMG Global Survey: Creating Stakeholder 27001 as well as KPMG proprietary Value in the Information Age, 2004 legislation, regulations, corporate criteria. structure, corporate culture, and the importance of IS to the organisation. ISGA provides a framework for IS Oversight Agreement on understanding both external and Committee objectives internal factors and implementing improvements. Our four-step approach Communication Accountability is described on this and the next page. Improving IS governance 1 Understanding IS governance Policies, procedures IS strategy context and strategy and standards We examine external factors such as Risk Performance Project industry regulations, market forces, and management management management competition; we also look at internal considerations such as business Source: KPMG Survey 2004 © 2008 KPMG, a Hong Kong partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative.All rights reserved. www.kpmg.com.cn www.kpmg.com.hk • CoBiT review, a generally applicable Why KPMG? KPMG Risk Advisory Services and accepted standard for good IT KPMG has the people, knowledge, Risk Advisory Services assists clients security and control practices. and experience to help you fulfil IS to focus on fundamental business • ITIL review, a set of leading practices governance objectives and standards issues that help increase revenue, control costs, and identify and for IT processes, promoting a quality set by regulators and the marketplace: approach to achieving business manage risks, including the risks • A wealth of experienced resources effectiveness and efficiency in the inherent in the technology systems across our network of member firms used to support business objectives. use of information systems. • Our extensive experience in Risk Advisory Services provides 3 Mapping process maturity regulatory environments, including clients with information to empower Sarbanes-Oxley, the Basel Accords, them to meet their strategic and IS governance depends on a collection financial goals. of processes that are in various stages U.S. and International GAAP, and of effectiveness or maturity. We will International Financial Reporting Contact us work with an organisation to develop Standards (IFRS) Beijing a process maturity model for each IS • A sound business approach to Danny Le governance process to help determine technology issues Partner where process weaknesses exist. • Vendor independence. [email protected] 4 Recommending process +86 (10) 8508 7091 improvements What is IS Governance? Shanghai We propose recommendations to help • An integral part of corporate Ning Wright you bridge identified process maturity governance Partner gaps. We deliver a remediation plan [email protected] • The responsibility of board identifying tasks, dependencies, and +86 (21) 2212 3602 members and executives timelines. • A mechanism to deliver value, Guangzhou and Shenzhen Henry Lo Benefits manage performance, and mitigate Senior Manager • Helps align technology with business risk IT Advisory goals • A method to assign accountability [email protected] • Provides a framework for measuring for decisions and performance +86 (755) 2547 1209 and managing IS performance • Dynamic in alignment with Hong Kong • Helps mitigate risks associated with business goals IS • Policies, procedures, management Thomas Wilson • Facilitates compliance with external Partner committees, performance IT Advisory legislation and regulations, e.g., metrics, and related management [email protected] Sarbanes-Oxley section 404 and techniques working in unison +852 2143 8648 Hong Kong Corporate Governance toward common business goals. provisions Source: KPMG Global Survey: Creating Stakeholder The information contained herein is of a general nature and is not intended to address the • Helps ensure valuable technology Value in the Information Age, 2004 circumstances of any particular individual or entity. Although we endeavour to provide accurate and solutions are delivered on time and timely information, there can be no guarantee that such information is accurate as of the date it is on budget received or that it will continue to be accurate in the • Facilitates effective communication future. No one should act upon such information without appropriate professional advice after a between IS and the business thorough examination of the particular situation. © 2008 KPMG, a Hong Kong partnership • Enhances internal and external and a member firm of the KPMG network of independent member firms affiliated with KPMG customer satisfaction with IS. International, a Swiss cooperative. All rights reserved. Printed in Hong Kong. KPMG and the KPMG logo are registered trademarks of KPMG International, a Swiss cooperative. Publication date: April 2008.
Recommended publications
  • Can E-Government Help?
    Improving Governance and Services: Can e-Government Help? RFI Smith, Monash University, Australia Julian Teicher, Monash University, Australia Abstract: E-government can help improve governance and service delivery by refocusing consideration of the purposes and tools of government. However, E-government initiatives pose challenging questions of management, especially about coordination in government and the design of services for citizens. Progress towards implementing e-government raises critical questions about preferred styles of governance and about how governments relate to citizens. At present, interactions between citizens, the institutions of government and information and communications technology raise more agendas than governments can handle. However, trying to find ways through these agendas is to confront questions of wide interest to citizens. At the very least, e-government helps improve governance and services by asking questions. ince the late 1990s the prospect of using Information and Communication Such questions lead directly to a familiar S Technologies (ICTs) to improve effectiveness, dilemma: fairness and accountability in government has attracted widespread enthusiasm. However early hopes that e- How to capture the benefits of coordinated initiatives would bypass intractable questions of action and shared approaches while government organization and transform citizen maintaining individual agency responsibility experience of the delivery of public services have given and accountability for operations and results. way to more modest claims. (OECD 2003: 15) At the same time, thinking about how to use ICTs most effectively in government has generated Many governments have gone to great lengths widening questions about what governments should try to craft pluralist or decentralised strategies for to do and how they should do it.
    [Show full text]
  • Understanding Corporate Governance Laws & Regulations
    I N S I D E T H E M I N D S Understanding Corporate Governance Laws & Regulations Leading Lawyers on Corporate Compliance, Advising Boards of Directors, and Sarbanes-Oxley Requirements BOOK IDEA SUBMISSIONS If you are a C-Level executive or senior lawyer interested in submitting a book idea or manuscript to the Aspatore editorial board, please email [email protected]. Aspatore is especially looking for highly specific book ideas that would have a direct financial impact on behalf of a reader. Completed books can range from 20 to 2,000 pages – the topic and “need to read” aspect of the material are most important, not the length. Include your book idea, biography, and any additional pertinent information. ARTICLE SUBMISSIONS If you are a C-Level executive or senior lawyer interested in submitting an article idea (or content from an article previously written but never formally published), please email [email protected]. Aspatore is especially looking for highly specific articles that would be part of our Executive Reports series. Completed reports can range from 2 to 20 pages and are distributed as coil-bound reports to bookstores nationwide. Include your article idea, biography, and any additional information. GIVE A VIDEO LEADERSHIP SEMINAR If you are interested in giving a Video Leadership SeminarTM, please email the ReedLogic Speaker Board at [email protected] (a partner of Aspatore Books). If selected, ReedLogic would work with you to identify the topic, create interview questions and coordinate the filming of the interview. ReedLogic studios then professionally produce the video and turn it into a Video Leadership SeminarTM on your area of expertise.
    [Show full text]
  • What Is Good Governance?
    United Nations Economic and Social Commission for Asia and the Pacific What is Good Governance? Introduction institutes, religious leaders, finance institutions political parties, the military etc. The situation in urban areas is much more Recently the terms "governance" and "good complex. Figure 1 provides the governance" are being increasingly used in interconnections between actors involved in development literature. Bad governance is urban governance. At the national level, in being increasingly regarded as one of the addition to the above actors, media, root causes of all evil within our societies. lobbyists, international donors, multi-national Major donors and international financial corporations, etc. may play a role in decision- institutions are increasingly basing their aid making or in influencing the decision-making and loans on the condition that reforms that process. ensure "good governance" are undertaken. All actors other than government and the This article tries to explain, as simply as military are grouped together as part of the possible, what "governance" and "good "civil society." In some countries in addition to governance" means. the civil society, organized crime syndicates also influence decision-making, particularly in Governance urban areas and at the national level. Similarly formal government structures are The concept of "governance" is not new. It is one means by which decisions are arrived at as old as human civilization. Simply put and implemented. At the national level, "governance" means: the process of informal decision-making structures, such as decision-making and the process by "kitchen cabinets" or informal advisors may which decisions are implemented (or not exist. In urban areas, organized crime implemented).
    [Show full text]
  • Self-Organization and Self-Governance Is Not One That Appears If We Look at the Level of Individual Components of a System
    Philosophy of the Social Sciences XX(X) 1 –25 Self-Organization and © The Author(s) 2010 Reprints and permission: http://www. Self-Governance sagepub.com/journalsPermissions.nav DOI: 10.1177/0048393110363435 http://pos.sagepub.com J. T. Ismael1,2 Abstract The intuitive difference between a system that choreographs the motion of its parts in the service of goals of its own formulation and a system composed of a collection of parts doing their own thing without coordination has been shaken by now familiar examples of self-organization. There is a broad and growing presumption in parts of philosophy and across the sciences that the appearance of centralized information-processing and control in the service of system- wide goals is mere appearance, i.e., an explanatory heuristic we have evolved to predict behavior, but one that will eventually get swept away in the advancing tide of self-organization. I argue that there is a distinction of central importance here, and that no adequate science of complex systems can dispense with it. Keywords self-organization, self-governance, selves, dynamics, intentional systems theory, Dennett The Advancing Tide of Self-organization When we see behavior that looks coordinated and directed at an end, we tend to assume that there is a guide, that is, a central intelligence collecting infor- mation, formulating goals, and choreographing the movements of its parts. So, for example, armies are led by central command, cars are guided by drivers, countries are run by governments. But the intuitive difference between a system that choreographs the motion of its parts in the service of goals of its own Received 4 March 2009 1University of Sydney, Centre for Time, Sydney, Australia 2University of Arizona, Tucson, USA Corresponding Author: J.
    [Show full text]
  • Voluntarism and Civil Society: Ethiopia in Comparative
    www.ssoar.info Voluntarism and civil society: Ethiopia in comparative perspective Hyden, Goran; Hailemariam, Mahlet Veröffentlichungsversion / Published Version Zeitschriftenartikel / journal article Zur Verfügung gestellt in Kooperation mit / provided in cooperation with: GIGA German Institute of Global and Area Studies Empfohlene Zitierung / Suggested Citation: Hyden, G., & Hailemariam, M. (2003). Voluntarism and civil society: Ethiopia in comparative perspective. Afrika Spectrum, 38(2), 215-234. https://nbn-resolving.org/urn:nbn:de:0168-ssoar-107841 Nutzungsbedingungen: Terms of use: Dieser Text wird unter einer CC BY-NC-ND Lizenz This document is made available under a CC BY-NC-ND Licence (Namensnennung-Nicht-kommerziell-Keine Bearbeitung) zur (Attribution-Non Comercial-NoDerivatives). For more Information Verfügung gestellt. Nähere Auskünfte zu den CC-Lizenzen finden see: Sie hier: https://creativecommons.org/licenses/by-nc-nd/4.0 https://creativecommons.org/licenses/by-nc-nd/4.0/deed.de afrika spectrum 38 (2003) 2: 215-234 Goran Hyden Mahlet Hailemariam Voluntarism and civil society Ethiopia in Comparative Perspective1 Abstract This article examines the challenges to building a civil society based on strong voluntary associa- tions in Ethiopia, a country like most others in sub-Saharan Africa where neither the social struc- tures nor the institutional setting is congenial to the growth and sustenance of a civic tradition. Drawing on the practical experience of Oxfam-Canada’s work with voluntary associations in Ethiopia, this article
    [Show full text]
  • Governance Indicators Can Make Sense: Under-Five Mortality Rates Are an Example Faculty Research Working Paper Series
    Governance Indicators Can Make Sense: Under-five Mortality Rates are an Example Faculty Research Working Paper Series Matt Andrews Harvard Kennedy School Roger Hay Jerrett Myers Institute for Government April 2010 RWP10-015 The views expressed in the HKS Faculty Research Working Paper Series are those of the author(s) and do not necessarily reflect those of the John F. Kennedy School of Government or of Harvard University. Faculty Research Working Papers have not undergone formal review and approval. Such papers are included in this series to elicit feedback and to encourage debate on important public policy challenges. Copyright belongs to the author(s). Papers may be downloaded for personal use only. www.hks.harvard.edu GOVERNANCE INDICATORS CAN MAKE SENSE1 Under-five mortality rates are an example Matt Andrews,2 Roger Hay3 and Jerrett Myers4 ABSTRACT Governance indicators have come under fire in recent years, especially the World Governance Indicators (WGIs). Critics present these indicators as a-theoretical and biased. Critics of the critics counter that no better alternatives exist. We suggest otherwise, arguing that more appropriate ‘governance’ indicators will (i) have theoretical grounding, (ii) focus on specific fields of engagement, (iii) emphasize outcomes, and (iv) control for key contextual differences in comparing countries. Such measures can help indicate where countries seem to have governance problems, allowing second stage analyses of what these problems are. We present under national five mortality rates adjusted for country income groups as an example of such measure, presenting data for contextually controlled outcomes in this specific field to show where governance seems better and worse.
    [Show full text]
  • Governance to Good Governance Through E-Governance: a Critical Review of Concept, Model, Initiatives & Challenges in India
    International Journal of Management, IT & Engineering Vol. 8 Issue 10, October 2018, ISSN: 2249-0558 Impact Factor: 7.119 Journal Homepage: http://www.ijmra.us, Email: [email protected] Double-Blind Peer Reviewed Refereed Open Access International Journal - Included in the International Serial Directories Indexed & Listed at: Ulrich's Periodicals Directory ©, U.S.A., Open J-Gage as well as in Cabell‘s Directories of Publishing Opportunities, U.S.A Governance to Good Governance through e-Governance: A critical review of Concept, Model, Initiatives & Challenges in India Dr. Madhu Bala * Mr. Deepak Verma ** ABSTRACT This paper being critical review and viewpoint is an effort to study whether E-governance can make a significant contribution to the achievement of successful and sustainable deployment of Good Governance in India. This paper attempts to define the meaning of e-governance in national and international perspective. Furthermore it tries to demystify about major challenges in implementation of e-governance in India. It also suggests some inferences to triumph the success of e-governance especially in context of India. It starts with a definition of e-governance, and then presents a general e-governance model and several case studies (initiatives) and examples. The study focuses on extensive study of secondary data collected from government websites, various national and international journals and articles, publications, conference papers, government reports, newspapers, magazines which focused on various aspects of governance. E-governance has been recognized as a vital force for transformational improvement in quality, efficiency and effectiveness of governance. Indian government is making many efforts to provide services to its citizens through e-Governance.
    [Show full text]
  • Global Governance and the Construction of World Citizenship: a Contemporary Perspective
    GLOBAL GOVERNANCE AND THE CONSTRUCTION OF WORLD CITIZENSHIP: A CONTEMPORARY PERSPECTIVE By, Dr. R. Shashi Kumar Reader Department of Economics Bangalore University Bangalore—560 056 Karnataka State India CONTENTS PART I GLOBAL GOVERNANCE 1.1. INTRODUCTION 1.2. PAPER DESIGN 1.3. GLOBAL GOVERNANCE: 1.3.1. Meaning PART II GLOBAL GOVERNANCE AND WORLD CITIZENSHIP 2.1. THE NEW GLOBAL AGENDA 2.1.1. Governance and Knowledge Management 2.1.2. Regionalism 2.1.3. Informal Multi-lateralism 2.1.4. State and Governance: The Question of Sovereignty 2.2. THE UN AND FUTURE OF GLOBAL GOVERNANCE 2.3. GLOBAL CITIZENSHIP: A NEW PARADIGM OF RIGHTS, RESPONSIBILITIES AND AUTHORITY PART III A UNIFIED CIVIL SOCIETY 3.1. GLOBAL GOVERNANCE AND CIVIL SOCIETY 3.2. PROBLEMS OF GLOBAL GOVERNANCE 3.3. MEASURES TO IMPROVE GLOBAL GOVERNANCE 3.4. CONCLUSION REFERENCE GLOBAL GOVERNANCE AND THE CONSTRUCTION OF WORLD CITIZENSHIP: A CONTEMPORARY PERSPECTIVE Key Words: Globalization, Integration, International Organizations, Knowledge Management. “Civil society has a certain view of government. Government has a certain view of civil society. Unless you actually start working together, you don’t really realize your relative strengths.” -Kofi Annan PART I GLOBAL GOVERNANCE 1.1. INTRODUCTION The international community today faces enormous challenges in dealing with economic governance--challenges related to the growing interdependence of economies and civil society, the continued impoverishment of much of the world and the unused human potential that entails, and the increased realization of the threats to the environment and thus to planetary survival. While the world has become much more highly integrated economically, the mechanisms for managing the system in a stable, sustainable way have lagged behind.
    [Show full text]
  • Some Thoughts on Corporate Governance By: Douglas Foshee
    Some Thoughts On Corporate Governance By: Douglas Foshee I am particularly pleased to discuss corporate governance because I have a vested interest in the battle being fought for control of corporate America. This fight is being waged between institutional investors and shareholder activists on the one hand, and management and corporate boards on the other. The issues at stake include options re-pricing, staggered boards, and the efficacy of poison pills. Furthermore, a blue- ribbon committee headed by the chairman of the New York Stock Exchange has just issued a report on improving the effectiveness of corporate audit committees. Some think that this audit committee initiative is an appropriate response to the recent high-profile problems in companies such as Cendant and Sunbeam. Others think that the result will be that no one in his or her right mind will serve on an audit committee, and that the only true beneficiaries of the proposed improvements will be the plaintiffs' bar and the carriers of directors' and officers' insurance. I think we will look back on this time as one of the periods of significant change in corporate governance in the history of the corporation. We are now at the inflection point of that change. We are just beginning to see the pendulum swing away from management and toward large institutional shareholders. In 1998, TIAA-CREF took the step-unprecedented for a public fund-of ousting the entire board and management at Furr's. The following year, CalPERs agreed to back two dissident director candidates at Maxxam. These directors' primary vocation prior to being nominated to this board was politics, not business.
    [Show full text]
  • Corporate Governance Principles
    Corporate Governance Principles The following principles have been approved and adopted by the Board of Directors (the “Board”) of Xylem Inc. (the “Company”). These principles, together with the Company’s Articles of Incorporation, By-laws and Code of Conduct and Charters of the Board Committees, provide the framework of governance for the Company. The Board reviews these principles regularly and will amend them as it considers necessary and appropriate. I. Role of the Board of Directors A. The Board is elected by the Company’s shareholders to oversee how the Company’s employees and management conduct its business under the direction of the Chief Executive Officer and to assure that the interests of the shareholders in the long-term health, success and financial strength of the Company are being served. The core responsibility of the Board is to exercise its business judgment to act in what the Board reasonably believes are the best interests of the Company and its shareholders to build long-term sustainable value. The Board may consider, among other pertinent factors, the effect of its actions on the Company’s employees, customers, suppliers and communities in which the Company operates and the Board recognizes that the long-term interests of shareholders are advanced by responsibly addressing the concerns of these other stakeholders. The Board serves as the ultimate decision-making body of the Company, except for those matters reserved to or shared with the shareholders. B. In addition to its general oversight of management, the Board
    [Show full text]
  • Global Governance As Multi-Level Governance
    CHAPTER Sl GLOBAL GOVERNANCE AS MULTI-LEVEL GOVERNANCE MICHAEL ZURN* 1. INTRODUCTION GLOBAL governance refers to the entirety of regulations put forward with reference to solv- ing specific denationalized and deregionalized problems or providing transnational com- mon goods. The entirety of regulations includes the substantial norms, rules, and programs, the processes by which norms, rules, and programs are adapted, monitored, and enforced, as well as the structures in which they operate. The term governance thus encompasses structures, processes, and policy content, which the common distinction between policy, polity, and politics may help to disentangle. Governance activities are justified with reference to the common good, but they do not necessarily serve it. Global governance points to those sets of regulations that address denationalized problems, that is, problems which reach beyond national borders. While government refers to one public actor, governance describes an activity independent of the numbers and kinds of actors carrying it out. This concept of global governance has two important implications. To begin with, by distinguishing governance structure from contents and actors, it becomes obvious that governance beyond the nation -state is possible, despite the absence of a central author- ity or a "world state" equipped with a legitimate monopoly of the use of force (Rosenau 1992). In the absence of a world state or at least an empire with a global reach, global governance cannot take on the form of governance by government. Governance with (many) governments such as we see it in intergovernmental institutions, or governance without government as in the case of transnational institutions are, however, conceiva- ble alternatives that are extensively used on the level beyond the nation-state.
    [Show full text]
  • City of Georgetown City Council Governance Policy
    CITY OF GEORGETOWN CITY COUNCIL GOVERNANCE POLICY INTRODUCTION The Georgetown City Council, including Councilmembers and the Mayor, is the governing body for the City of Georgetown. Therefore, it must bear the initial responsibility for the integrity of governance. The Council is responsible for its own development (both as a body and as individuals), its own discipline, and its own performance. By adopting this policy the Council acknowledges its responsibility to each other, to the professional Staff, and to the public. This policy will be reviewed annually. GOVERNANCE GUIDELINES The City Council will govern the City in a manner associated with a commitment to the preservation of the values and integrity of representative local government and democracy, and a dedication to the promotion of efficient and effective governing. The following statements will serve as a guide and acknowledge the commitment being made in this service to the community. The City Council shall: • be responsive to the needs of the citizens and the Georgetown Community by providing pro-active visionary and strategic leadership and focusing on the future rather than the past; • recognize its responsibility to the future generations by developing goals that address the interrelatedness of the social, cultural, and natural characteristics of the community; • communicate and serve with respect, dignity and courtesy in relations with Staff, all Councilmembers, members of the boards, commissions, committees, and the public; • endeavor to keep the community informed on
    [Show full text]