Veterans Sector Study Report 2015
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VETERANS SECTOR STUDY REPORT 2015 for the VICTORIAN VETERANS COUNCIL December 2015 grosvenor management consulting canberra sydney melbourne grosvenor.com.au Table of contents 1 Glossary ................................................................................................................. 8 2 Executive summary .............................................................................................. 10 2.1 Context factors summary ......................................................................... 10 2.2 Awareness and Accessibility factors summary ......................................... 11 2.3 Demand factors summary ........................................................................ 12 2.4 Supply factors summary ........................................................................... 13 2.5 Capacity and Capability factors summary ................................................ 14 3 Introduction ......................................................................................................... 15 3.1 Background to this review ........................................................................ 15 3.2 Scope of the review .................................................................................. 15 3.3 Approach to the review ............................................................................ 17 3.4 Acknowledgements .................................................................................. 17 4 Structure of this report ........................................................................................ 19 5 Context – the current state of the VVC’s role ..................................................... 20 5.1 The Victorian Veterans Council ................................................................ 20 5.2 Recent achievements against objectives ................................................. 21 5.3 Community perceptions of the VVC ......................................................... 21 5.4 Comparison to other jurisdictions ............................................................ 23 5.5 VVC legislation .......................................................................................... 24 5.6 Conclusions and recommendations ......................................................... 25 6 Awareness and accessibility factors – Veteran engagement and communication 27 6.1 Challenges in awareness and accessibility of available veteran services 27 Victorian Veterans Council – Veterans’ sector study grosvenor management consulting 2 6.2 Engaging and communicating with veterans ........................................... 34 6.3 Conclusions and recommendations ......................................................... 40 7 Demand factors – Veterans and the service provision in the veteran sector ..... 42 7.1 A changing veteran profile ....................................................................... 42 7.2 Veteran service needs .............................................................................. 48 7.3 Conclusions and recommendations ......................................................... 68 8 Supply factors – Veteran sector services provision ............................................. 69 8.1 Service gaps reported through the consultations .................................... 69 8.2 Summary of veteran-specific service provision........................................ 72 8.3 Federal government services ................................................................... 72 8.4 Victorian state government services ........................................................ 75 8.5 Local government services ....................................................................... 76 8.6 ESOs and other service providers’ services .............................................. 77 8.7 Likely impact of the National Disability Insurance Scheme ..................... 79 8.8 Conclusions and recommendations ......................................................... 80 9 Capacity and capability factors – Limitations experienced by ESOs ................... 81 9.1 Emerging ESOs have developed rapidly yet require support to become fully established and service the younger veteran cohort ............................................. 81 9.2 Traditional ESOs’ capacity and capability has declined and continues to decline 83 9.3 Conclusions and recommendations ......................................................... 96 10 Recommendations – Future state of the Victorian veterans sector ................... 98 11 Attachments ...................................................................................................... 105 11.1 Attachment A – Project methodology ................................................ 105 11.2 Attachment B – Summary of consultations ........................................ 107 11.3 Attachment C – Service provision assessment ................................... 108 Victorian Veterans Council – Veterans’ sector study grosvenor management consulting 3 12 Endnotes ............................................................................................................ 116 Victorian Veterans Council – Veterans’ sector study grosvenor management consulting 4 Table of figures Figure 1 Report structure and framework ..................................................................... 19 Figure 2 Figure showing steps for veterans to access their required services .............. 27 Figure 3 Survey response to communication preferences ............................................. 35 Figure 4 Summary of communication and engagement methods ................................. 38 Figure 5 Reductions/growth in veterans by cohort 2000-2014 (DVA 2014) .................. 43 Figure 6 Victorian veterans by age (DVA 2014) .............................................................. 43 Figure 7 Actual and forest DVA clients 2002 to 2029 (LHS Australia; RHS Victoria) ...... 44 Figure 8 Geographical distribution of veterans by postcode ......................................... 45 Figure 9 Geographical distribution of veterans by age .................................................. 46 Figure 10 Interrelationships between veterans’ needs ................................................. 49 Figure 11 Most important needs .................................................................................... 50 Figure 12 Top mental health conditions (DVA 2013, Veteran Mental Health Strategy) 52 Figure 13 Indicators of loneliness and social isolation ................................................... 58 Figure 14 Public transport use among veterans (DVA 2015) ......................................... 63 Figure 15 Drives licence by age cohort ........................................................................... 63 Figure 16 Conditions for care (DVA 2006) ...................................................................... 66 Figure 17 Co-morbidity of disorder (ADF 2010) ............................................................. 67 Figure 19 Service usage reported by members of the veteran community .................. 69 Figure 20 Service gaps reported by members of the veteran community .................... 70 Figure 21 Priority services reported by the veteran community ................................... 71 Figure 18 Summary of veteran-specific service gaps across the sector ......................... 72 Figure 22 Inter-relationships between membership, funding and volunteers .............. 83 Figure 23 Actual RSL membership numbers .................................................................. 84 Victorian Veterans Council – Veterans’ sector study grosvenor management consulting 5 Figure 24 Forecast RSL membership numbers ............................................................... 85 Figure 25 Actual RSL membership numbers by state ..................................................... 85 Figure 26 Examples of different membership types ...................................................... 86 Figure 27 Key benefits and challenges associated with volunteering ........................... 90 Figure 28 Overview of ESO establishment dates ........................................................... 92 Victorian Veterans Council – Veterans’ sector study grosvenor management consulting 6 Table of tables Table 1 Summary of the requirements of the review and where in this report they are addressed ....................................................................................................................... 16 Table 2 Summary of VVC objectives and functions ........................................................ 20 Table 3 VVC Objectives and performance 2013-14........................................................ 21 Table 4 State jurisdictional summary of veteran councils ............................................. 23 Table 5 Sections of the Veterans Act 2005 (Vic) that were identified as requiring review through the consultations .............................................................................................. 24 Table 6 Top 10 DVA client cohorts by LGA ..................................................................... 45 Table 7 Top 5 areas for younger veterans by LGA ......................................................... 47 Table 8 High level summary of key differences in traditional and new ESO service focus ........................................................................................................................................ 82 Table 9 Volunteer rates for adults by age group (2010)