An E-City Venture & an Essel Group Enterprise
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An E-City Venture & An Essel Group Enterprise Property Management Facility Mall Management Management Service Mall EPMS Management Marketing Project Financial Consultancy Management Leasing EPMS Mall Commercial Corporates Schools BPO IT Essel Group • The Essel Group is one of India's biggest and promising business houses striving to be the leader in every business that it ventures into. • Over the years, the Group has metamorphosed into a conglomerate with an estimated turnover of US$ 20 billion (FY 2010). With worldwide operations, the Group employs more than 20,000 people across various locations. ESSEL GROUP Corporate Structure ESSEL GROUP Genesis EPMS: An Overview 10 Million Sq.Ft. Largest Comprehensive Incorporation Retail Real Estate Managing Assets of Mall Management August 2005 space under aggregate yearly rentals Company of India operations of INR 300+ crores An E-city Venture and An Essel Group Enterprise Vision • To be the focused, financially driven management of a client’s non-core business support and required facility related activities and to provide comprehensive services with a clear focus on maximizing value. Mission • To be one of the largest Retail Asset Management company of India by 2015 • To manage 25 Million sq. ft. of Retail Assets by 2015 • To be one of the most reliable Asset Management Company in India. Objectives • To provide World Class Management Outsourcing for Real Estate Infrastructure • To provide cost effective, productive & quality services • To create the biggest, specialized manpower database • To maximize tenant cash flows and continual occupancy EPMS :INDIA’s Largest Comprehensive Mall Management Company CITY Ahmedabad Spread of EPMS in Bareilly India Bhilwara Chandigarh Chatrapur Chennai Coimbatore Delhi Gurgaon Gwalior Hyderabad PRE OPERATIONS Jaipur Project Design & Research Advisory Kota Retail Leasing Consultancy Lucknow Mumbai POST OPERATIONS Noida Property Management Services Patna Mall Marketing & Branding Sikar Udaipur EPMS- Services Vertical Operations Marketing Management Management Administration Investor Financial Owner Specialized Management Management Mall Management Services Vendor Occupant MIS Management Management Generation • EPMS has transitioned into a Premier PMS company with its USP being comprehensive management of Retail Infrastructure. Property management services Operation & Finance Maintenance Power generation Periodic Energy Billing & distribution Audit MIS HVAC Systems AMC Coordination Maintaining Collection Books of Accounts Inventory Fire Fighting CAM Management Co-ordination systems Calculation Details Property management services Tenant Housekeeping Management Scheduled External Area & Attending Periodic Cleaning of Areas Façade Cleaning Grievances Feedback Floor Polishing Pest Control Helpdesk & Glass Cleaning Replenishment Debris Co-ordination Removal Public Amenities Property management services Waste Security Management Management Waste Sorting In-Out Control Systems Collection moment Records Day\Night Storage Security Watch Managing Public CCTV Monitoring Removal & Private Area Property management services Parking Marketing Management Collection Space Signage's Daily Inflows Of Park Charges Event Managing Celebrity’s Marketing Park Vehicles Endorsements Customer Daily Enhancing Feedback Reports Footfalls Property management services Liasoning Horticulture Relationship Liasoning with Regular Lawn Fertilization with Local Local body Maintenance & Weed Control Authorities Approvals from Flower Bad Local Authorities Care Local Admin Landscape Design Management Watering Renovation & of the Plants Installation Property Management Business Strategy Enablers Set up a robust monitoring system based on • SAP industry best practices Appointment of key managerial staff • Training & Development Appointment of key operations contracts • Industry network & relationships Customer-focused services • Operations & Management Property Management – Financial Strategy Billed directly to the Appoint key management staff asset owner on actual Transparency Billed directly to the Key Operations Contracts asset owner on actual Percentage of lease Value addition Franchisee Fee rental or Rupees per sq ft Properties Under Management No Retail Unit Location Area 1 Fun Republic Mall Lucknow 5.20 Lakh Sq ft 2 Fun Republic Mall Coimbatore 5.50 Lakh Sq ft 3 Fun Republic Mall Mumbai 1.80 Lakh Sq ft 4 Fun Republic Mall Chandigarh 1.10 Lakh Sq ft 5 Fun Republic Mall Udaipur 1.20 Lakh Sq ft 6 TDI Fun Republic Mall Delhi 0.90 Lakh Sq ft 7 Cross River Mall Delhi - NCR 4.50 Lakh Sq ft 8 Triton Mall Jaipur 7.50 Lakh Sq ft. 9 North Square Mall Delhi 1.20 Lakh Sq ft 10 Vasant Square Mall New Delhi 5.50 Lakh Sq ft 11 City Mall Kota 2.50 Lakh Sq ft. 12 DD Mall Gwalior 3.50 Lakh Sq ft 13 R K Cineplex Hyderabad 1.50 Lakh Sq ft 14 Cine Mall Bhilwara 1.10 Lakh Sq ft 15 P & M Mall Patna 2.25 Lakh Sq ft 16 Spectrum Mall Chennai 2.00 Lakh Sq ft 17 Cine mall Sikar 1.00 Lakh Sq ft 18 Amrapali Mall Bareilly 2.20 Lakh Sq ft 19 Anurag City Centre Chatrapur 0.90 Lakh Sq ft Office Complex Location Area 20 Zee Office Noida 3.5 Lakh Sq Ft 21 Suncity Business Tower Gurgaon 2.5 Lakh Sq Ft 22 Dish TV Office Noida 3.5 Lakh Sq Ft School Place Area 23 Suncity World School Gurgaon 2.50 Lakh Sq ft. Key Retail Units Managed by EPMS Triton Mall, Jaipur 7.5 Lakh sft City Mall, Kota 2.5 Lakh sft Fun Republic, Lucknow 5.2 Lakh sft D.D. City Mall,Gwalior 3.5 Lakh Sq.Ft Key Retail Units Managed by EPMS Cross River Mall, Delhi 4.5 Lakh sft Fun Republic, Mumbai 1.8 Lakh sft Vasant Square Mall, Delhi 5.5 Lakh sft Cine Mall Sikar, 1 Lakh sft Fun Republic, Chandigarh 1.1 Lakh sft Cine Mall Bhilwara-1.1 lakh Sq ft Key Retail Units Managed by EPMS R K Cineplex TDI Fun Republic North Square Mall Hyderabad 1.50 Lakh sft Delhi 0.90 lakh sft Delhi 1.2 lakhsft Spectrum Mall, Chennai. P&M Mall Patna, 2.5 lakh sq.ft. Amrapali Mall , Bareilly, 2.2 lakh sq.ft. 2 lakh sq.ft. Commercial Properties Suncity World School, Gurgaon 2.5 Lakh Suncity Business Tower – 2.5 Lakh sq ft sq ft Dish TV , Noida Area : 3.5 Lakh Sq. ft Zee Office, Noida, Delhi – 3.5 Lakh sq ft THE “EPMS” Strength Managing Profit Centers & Not Cost Centers. Presently Managing commercial real estate of more than 10 Million sq.ft. Mandate to manage Upcoming Commercial Properties of Sun City Projects Ltd. PAN INDIA. Mandate Of Leasing for 12 million Sq. Ft commercial Space. Experience of handling infrastructure larger than 0.8 million sq.ft. Successfully executing operations on 3000 KVA Gas power generation plant since August 2005 (Brand-JENBACHER AG , Austria). Operation & Maintenance of 12000 Gross Tonnage of HVAC Chiller Plants. Operation & Maintenance of 45000 Gross KVA of Power back up / DG Sets. Maintaining Gross 1500 KLD (Kilo Ltr./Day) ST Plant from October 2006 100% client retention from the day of commencing operations. Inherent Customer Driven Business Approach. Continuous possible operational cost reduction for clients through inbuilt, proven operation’s models. EPMS Contract Model EPMS Cost to Cost Fixed (Actual) Variable (Actual) Electricity/ DG /Telephone Consumables & Equipments Operations Manpower Cost Management Fee R&M Administrative EPMS Marketing Objectives Increasing FOOTFALLS Supporting Retail SALES Generating MARKETING REVENUES MALL MARKETING MANTRA KEEP TRAFFIC HIGH BENEFITS:- • Increased sales overall. (Retail/ F&B/ Cinema) • High traffic builds a positive image and higher valuations of marketing operations. • Strategic tie-ups with corporate that add value. SALES PROMOTION • Theme based Mall promotion- Target customers only • Theme based movie promotions- target cinema to ultimately add to incremental sales at retail outlets • Exclusive shopping festival – Only if retailers are with you • Exclusive Food festivals • Cross promotion with catchments retailers • The overall marketing policy is to make every event (big or small) innovative, interesting and fun experience be it in thru the décor ,publicity , merchandise, contests , promotions or advertising. • It will automatically lead to incremental sales. WHY EPMS ? Uniform service delivery Multi-skilled flexible workforce to reduce operational cost without compromising on quality of service delivery. Single window clearance for various issues (Internal/External Customers) Adaptation of best Practices of the industry. Improved Efficiency by continuous R&D Association with 100% statutory and legally compliant agencies. Our Experience in managing 23 Properties across the country. Strict adherence to Service Level Agreements (SLA’s) Value addition thru Alliance Partners as per the requirement. Public Relations. Internal Service area Synergies. Smooth transition from project team with well defined & documented procedures. Quality Assurance Reports, Customer Feedback Reports, Monthly Reports, Energy Audits. Site specific operating manuals, Daily Incident Log, Customized Checklists & reporting system Data capturing for MIS, Key Performance Indicators, Cost Viability. 24 x 7 Support from EPMS Corporate Team for various operational issues. Track Record of Essel group. EPMS 5 “P” MANTRA EPMS As a comprehensive Property Management Company catering to all Property Services through single window. •PRICING Competitive •PLACE PAN India •PEOPLE Experienced People from PMS Cos. •PROCESS Inline with 6 sigma •PASSION Clients & Customers Oriented. EPMS Support Formats • Handing / Taking over in presence of senior staff with defined procedures • Quality Assurance Reports (QAR) • Customer Feedback Reports