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Resources Management: Communication and Information Communication and Information Technologies Communication and Information Technology Information Technology of 13.424 MIPS. The total number of Resources transactions was 4,471,000,000. The most numerous of these inasmuch as centralised The Agency’s HOST units experienced applications are concerned, were those moderate growth, particularly in tape and corresponding to Office, Customs and Human cartridge units (close to 4%). However, the Resources. number of virtual units of this type of equipment grew by more than 150%. On-line storage (GB) rose 119% over the preceding year. - Processing speed continued to rise (46%) compared to the year before to reach a total TABLE No 84 HARDWARE INSTALLED AS OF 31 DECEMBER 2003 CENTRAL PERIPHERAL TOTAL SERVICES SERVICES Central processing units 456 60 Processing speed (MIPS) 11.393 2.031 13.424 On-line storage (GB) 131.167 6.308 137.475 Tapes/cartridges: real read/write units 100 217 317 Tapes/cartridges: virtual read/write units 320 0 320 TOTAL 142.984 8.612 151.596 Source: Information Technology Department. The process to improve the connection bandwidth reserved for Internet access from capacity of the Agency’s buildings through its workstations was configured at 8 Mbps. Intranet was concluded in 2003. With regard to collaborations with other The Agency also increased its connection government agencies, the infrastructure for capacity via the Internet. More specifically, a connection to the Government’s Intranet was maximum of 100 Mbps were available for put in place. access to the Virtual Office. Furthermore, the 145 Communication and Information Technologies TABLE No 85 TELEPROCESSING LINES 2003 TYPE OF LINE NUMBER OF LINES TOTAL RATE (Kbps) POINT-TO-POINT 24 500 X-25 93 1.495 INTERLAN 755 207.600 INTERNET 3 10.000 TOTAL 875 219.595 Source: Information Technology Department. Computer Applications Internal Tax Management Auditing During 2003 the Agency continued to pursue Support Applications. its objective of fostering relations with taxpayers through the use of new information technologies, especially the Internet. A Virtual 1. Comprehensive Personal Income Office was set up at the Agency’s web page, Tax Management with numerous options to provide taxpayers with the entire range of services offered by In 2003 a draft income tax return for fiscal the Tax Agency. year 2002 was developed and implemented as a pilot test, as foreseen in article 80 of the It also continued with its policy of adapting its Personal Income Tax Act, the implementation applications to the Intranet environment and of which will be mandatory for the 2004 upgrading them to bring them into line with income season (tax return for 2003). legislative changes. Two new information declaration forms have been added to the range of Informative Declarations: - Form 156, for contributions of taxpayers and insureds for the purposes of maternity deductions which are presented through EDITRAN. - Form 184, for declaring income which can now be filed via the Internet. 146 Communication and Information Technologies TABLE No 86 INFORMATIVE RETURNS PROCESSED FORM ITEM RETURNS RECORDS 180 Withholdings on urban property rent 790.218 1.140.725 181 Mortgage loans 413 10.287.370 182 Gifts 6.138 2.190.427 Collective investment institutions (pension 187 486 18.606.790 funds) Withholdings, capitalisation operations and 188 250 1.520.496 insurance 190 Withholdings on personal earnings 1.971.100 50.137.682 192 Treasury bill transactions 90 2.723.787 193 Withholdings on invested capital (explicit) 83.494 28.353.155 194 Withholdings on invested capital (implicit) 183 710.867 196 Withholdings on bank accounts 601 141.525.502 198 Financial instrument transactions 2.228 44.266.744 296 Withholdings on non-resident income 15.846 2.856.903 345 Pension plans and funds 3.055 6.270.581 346 Farm and livestock subsidies 468 2.628.831 347 Transactions with third parties 1.260.989 40.099.247 TOTAL 4.135.559 353.319.107 Source: Information Technology Department. The tax information sent to taxpayers in 2003 marked the pertinent box on their returns. marked a quantitative leap in terms of the Tax return drafts were sent to all taxpayers amount of fiscal information generated. who requested one. Besides the usual channels, this year there was an option for incorporating the data In all, 3,522,914 certificates were sent out. into the PADRE program directly, either via The most innovative feature of the letters sent the Internet with an electronic certificate or out this year is that they were sent in both via the Intranet (by Tax Agency civil servants languages to all taxpayers in the autonomous for taxpayers with appointments). In addition communities of Cataluña, Galicia and to the information provided the year before, in Valencia. Taxpayers also had the option of 2003 the Tax Agency offered information on requesting a certificate in Catalán via VRU or the assessment of urban real property Internet (a total of 2143 people requested (provided by the Directorate General of the this service). Cadastre). In 2003, the Tax Agency sent certificates of earnings and taxes out to all taxpayers who 147 Communication and Information Technologies 2. Advance Payment of Maternity - Approval of Royal Decree 1041/2003 of 1 Deductions (DAMA Project) August regulating certain tax census and other regulations governing the Economic The implementation of this advance payment Activity Tax. programme required the collaboration of - Approval of the HAC/2567/2003 Order of organizations external to the Tax Agency 10 September which approved the new which provide the necessary monthly Census Form 036 for professionals and self- information on the new Form 185. This allows employed. the payments to be made in a controlled - Regulatory changes to the Economic manner without having to bother the recipient Activity Tax. taxpayers (INE, TGSS, INSS, MUFACE, MUGEJU, ISFAS, alternative insurers). 4. - Centralised Refund Management System. Taxpayers were offered a number of different channels for filing their applications: form Procedures were developed to automate the 140; confirmation of the personalized discounts issued to public creditors for invitation letter; in person at a Tax Agency refunds agreed by the Tax Agency and its office; by Internet or by telephone. For the debtors. These public creditors are public first time this year, using a security protocol, entities other than the Tax Agency with the the form could be filed by telephone power to issue attachment orders affecting (incorporating the telephone conversations the refunds acknowledged by the Tax Agency into a database that can be consulted from as being payable to taxpayers. They include our offices). Social Security, the courts, autonomous communities, local governments, etc. 3. Maintenance and Purging of the Census 5. Personnel Management In 2003, diverse applications were developed A System for the Integral Management of and implemented to maintain the census of Notices was developed and implemented to taxpayers as a consequence of the following support new notification attempts, procedural or regulatory changes: notifications through official gazettes, - Enactment of the Resolution of 23 October automatic verification of notices and 2002 of the Directorate Generate of the Tax electronic notices sent to e-mail addresses, Agency which approved Form 030 which can as well as centralised generation of PDF be used by individual taxpayers to notify a images of the notices and correspondence change of address or change of personal or delivered to taxpayers. family circumstances. - Changes to the 2002 Income Tax 6. Fees for the exercise of procedure which made it possible to jurisdictional authority in civil and automatically update tax addresses right on contentious-administrative orders the Rapid Refund Form (104) or Income Tax Form (100) using the Help programmes. (court fees) - Internet connection of CIRCE and the Tax Agency for the assignment of temporary and In 2003, the Tax Agency developed an definitive fiscal identification numbers to new automated procedure for the electronic limited liability companies created through presentation and consultation via the Internet this organization. (Law 7/2003 of 1 April on of form 696 for the self-assessment of fees New Limited Liability Companies). for the exercise of jurisdictional authority in 148 Communication and Information Technologies civil and contentious-administrative orders. as the filing of the new form 840 by Internet. Using this electronic procedure, the Court Integrated Collection System Secretary can immediately send the required data over the Internet to the Tax Agency Several main lines of work were pursued in using the application developed for this the Integrated Collection System in fiscal purpose and available on the website 2003: www.agenciatributaria.es. - Development and implementation of new 7. Accounting Information Module consolidated databases applications with the necessary adaptations of provincial To prepare for the elimination of the Agency’s databases. cash windows at the beginning of 2004, - Creation of new tools for the management significant changes were made in 2003 to the of the collection procedures defined in the collection procedures of the collaborating Standarised Collection Method. entities to enable them to collect the - Consolidation of data in the database. revenues which could formerly only be paid at - Adaptation of all applications affected by an Agency cash window. the elimination of cash windows from agency New channels
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