Scope Annual Report 2011-2012 We give people We give each with a disability person scope scope to live their lives as equal citizens.

Barwon-South Grampians Region North & West Region Western Region 209 Otway Street South 177 Glenroy Road Cnr Shannon Avenue Ballarat Vic 3350 Glenroy Vic 3046 & Balcombe Road Phone: (03) 5331 3599 Phone: (03) 8311 4000 Newtown Vic 3220 Scope Central Office Phone: (03) 5221 5444 Hume Region Southern Region 830 Whitehorse Road 66 Smythe Street Cnr Station Street Box Hill Victoria 3128 Eastern Region Benalla Vic 3672 & Nepean Hwy PO Box 608 7 Allen Street Phone: (03) 5762 7121 Aspendale Vic 3195 Box Hill Victoria 3128 Glen Waverley Vic 3150 Phone: (03) 9587 8225 Phone: (03) 9843 3000 Phone: (03) 9801 6222 Loddon Mallee Region Facsimile: (03) 9843 2030 31-45 Bennett Street Email: [email protected] Gippsland Region Bendigo Vic 3550 Scope (Vic) Ltd 12 George Street Phone: (03) 5442 2000 ABN 63 004 280 871 Warragul Vic 3820 Phone: (03) 5623 1033 www.scopevic.org.au

Scope’s 2011-12 Annual Report is printed on Pacesetter Laser, an environmental stock. Pacesetter Laser is FSC (Forest Stewardship Council for managed Timber Forest used for paper production) Mix Certified. The Mill operate under ISO 14001 environmental systems and practices. Pulp used in the manufacture of Pacesetter Laser is Elemental Chlorine Free (ECF). Annual Report 2011-2012 Annual Report objectives Acronyms

Scope’s 2011 - 2012 Annual Report demonstrates AAC Augmentative and Alternative Communication ISP Individual Support Package Scope’s identity and values for all of our stakeholders. ABN Australian Business Numbers IT Information Technology Our stakeholders include people we support, their families and carers, staff, volunteers, Scope members, government, AGM Annual General Meeting JDRF Juvenile Diabetes Research Foundation corporate and community organisations and donors. AM Member of the Order of Australia KIS Kindergarten Inclusion Services The Annual Report summarises the progress towards our AO Officer of the Order of Australia KPI Key Performance Indicator objectives against our Strategic Plan (p.9). The Annual Report also reflects our commitment to the Scope Approach. BA Bachelor of Arts MC Master of Ceremony BAS Building Advisory Service MLC Member of the Legislative Council Scope’s vision statement Scope’s mission BSc Bachelor of Science MSA Managed Service Agreement CEO Chief Executive Officer NDIS National Disability Insurance Scheme Scope will inspire and lead change to deliver best practice. We will: is to enable each CFO Chief Financial Officer OAM Medal of the Order of Australia › support and listen to each person and their family. person we support CPA Certified Practising Accountant OH&S Occupational Health and Safety › provide leadership to influence strategy and policy. to live as an DHS Department of Human Services SAIF Supported Accommodation Innovation Fund › deliver person driven, flexible and responsive services empowered and ECIS Early Childhood Intervention Services SBE Scope Business Enterprises to build a sustainable future. equal citizen. FIA Fundraising Institute of Australia SEDA Sports Education and Development Australia › build on our foundation for success through our expertise GM General Manager SYA Scope Young Ambassadors in service delivery, workforce development, quality improvement and research. ISAAC International Society for Augmentative and TAFE Technical and Further Education Alternative Communication We will deliver better outcomes.

Index

About Scope 1 Reporting against our Strategic Plan 9 Acronyms Inside back cover Scope’s history 2 Contents Annual Report objectives Inside front cover Scope’s mission Inside front cover Scope’s history 2 Scope’s voice inspires action 36 Board in profile 30 Scope’s services 3 Scope’s services 3 Scope enables and supports the self-determination of people with a disability. CEO Report 5 Scope’s vision Inside front cover President Report 4 Communities include people with a disability 16 Scope’s voice inspires action 36 CEO Report 5 We are sustainable 42 Financial Report 6 We are committed to providing long-term Contents Inside front cover Short and long-term outlook for Scope 8 certainty of services to people with a disability. Short and long-term outlook for Scope 8 Corporate Governance Statement 32 Statement of cash flows 57 Reporting against our Strategic Plan 9 Fundraising 48 Directors’ Declaration 89 Statement of changes in equity 56 Directors’ Report and Financials 52 Directors’ Report and Financials 52 Statement of comprehensive income 54 People choose Scope 10 Statement of comprehensive income 54 We enable each individual and their family Financial Report 6 Statement of financial position 55 to make their own choices and have control Statement of financial position 55 in their lives. Statement of changes in equity 56 Fundraising 48 Support Scope 96 Statement of cash flows 57 Independent auditor’s report 90 Thank you 92 Communities include people with a disability 16 Notes to the financial statements 58 Notes to the financial statements 58 The Scope Approach 1 Scope works with each individual we support Directors’ Declaration 89 to be equal citizens in their community of choice. Organisational chart 28 We are sustainable 42 Independent auditor’s report 90 People choose Scope 10 We perform to a high standard 22 We perform to a high standard 22 Thank you 92 Scope’s strong workforce ensures that we Support Scope 96 President Report 4 are making a positive difference in the lives Acronyms and index Inside back cover of the people we support.

Organisational chart 28 Back cover Board in profile 30 Top: Memphis Jackson-Boyle playing on the beach with his Hippocampe wheelchair. Corporate Governance Statement 32 Bottom left: Lilliana and Ruby Francis, who receives Better Start funding through Scope. Bottom right: Greg Muir on an art tour with Brian McKinnon at The Ian Potter Centre: NGV looking at Harry Tjutjuna’s Spiderman 2009. About Scope

› Scope provides 7,106 services to people we support. › Scope provides services from 97 sites & employs 1,795 people, including supported employees. › Scope works with 1,260 community organisations to improve inclusiveness for people with a disability. › Scope’s total operating revenue is $82.5 million in 2011 - 2012. › Scope has a membership base of 6,558.

ABN 63 004 280 871

Front cover: Lavourne Service in an accessible hot air balloon flying over Melbourne. “This is my long-term dream coming true with the support of Scope. I want to tell other people with a disability to do whatever they want to do, because it is possible for dreams to come true,” said Lavourne.

The Scope Approach: our values in action One of the fundamental differences between Scope and other disability services providers is the Scope Approach. The Scope Approach is the values that are held by the organisation and all employees, and underpins the way that we operate. The Scope Approach was introduced in 2007 and is widely accepted and understood by all staff.

See the Do it Do it Do it person together right better

› We listen to understand. › We lead in line with › We use systems and › We seek creative the Scope Approach. processes in our work. solutions. › We see the potential. › We work together to › We deliver quality › We review and › We recognise how achieve shared goals. outcomes safely and continually improve. you do things and what on time. you achieve. › We build sustainable and › We understand ethical partnerships. › We understand risks what is working › We take personal and opportunities. and what is not. responsibility. › We support each other. › We are a financially › We seek and › We build excellent › We communicate early sustainable organisation. respond to feedback. relationships with our and honestly. clients and customers. › We own the consequences › We build capacity › We share responsibility of our actions. in all that we do. › We understand the for safety. balance between risks › We take pride in the › We are a leader and rights. delivery of our mission. in safety.

About Scope Scope Annual Report 2011 - 2012 1 Top left: Cole Birrell-Jarvis using his Hart Walker to play the didgeridoo with Ron Murray. Right: Linda Mac Hugh from Scope Balwyn Road perfecting her coffee making skills at Glen Park Cafe. Bottom left: Mark Wimmler from Scope Manifold Heights Lifestyle Options with a greyhound at the Great Chase event.

Scope’s history › Sites open in 70s Warragul, Keilor, Bayswater, Knox and an additional site in › Sites open in Glen Waverley Glen Waverley. 50s and Bendigo. › First supported › Miss Australia Quest becomes employment service official supporter of people with opens in Moorabbin. cerebral palsy.

› Spastic Children’s Society of Victoria founded 40s by a small number of people to support children with cerebral palsy in Victoria. › Sites open in 60s Geelong and Malvern. › First site opens in the Toorak Mansion Marathon, provided by the state. The building was the headquarters for 30 years.

2 Scope Annual Report 2011 - 2012 Scope’s history Scope’s services for people with a disability

Accommodation Therapy and Community inclusion Scope provides long-term supported psychology support Scope provides services and activities accommodation for adults with Scope provides therapy, psychology to facilitate the inclusion of people with a disability. and related services to children and a disability into the community. Scope adults with a disability, their families has particular expertise in working with Lifestyle Options and and community organisations. The people with high support needs to be team includes therapists (occupational successfully involved in pursuits of their individual support therapists, physiotherapists, choice. Scope also provides information and advice to community organisations Scope provides support for people with psychologists and speech pathologists), and businesses through Scope’s a disability to pursue their interests education professionals and Communication Resource Centre, the and engage with their communities of specialists in community inclusion. Building Advisory Service and Scope’s choice. This support includes leisure, Community Inclusion team. recreational and developmental Individual Support activities. Scope also provides individual support for people with a disability in Package facilitation Scope Business their home and community. Scope provides Individual Support Enterprises Package (ISP) facilitation. Scope works Respite with the individual to develop a funding Scope Business Enterprises supports and support plan for their ISP funding. people with a disability to find and Scope provides community and facility This service is available in Scope’s maintain open employment, as well based respite for both children and Eastern and Hume Regions. as providing supported employment adults with a disability. Respite provides options. Scope’s supported an opportunity for families and carers to employment is offered through recharge their batteries while providing Public education our Australian Disability Enterprise manufacturing sites, Scope High Point a positive experience for the person Scope’s Public Education team works Industries, Scope Knox Combined with a disability. with communities, organisations Industries, Scope South East Industries and schools to raise awareness and and Scope Shannon Park Industries. understanding about disability.

› Scope opens regional office 10s in the Grampians Region. › Disability employment service, Work Focus, 90s becomes Employment Futures. › Scope becomes an approved provider for services funded by › We seek to provide opportunities for people Helping Children with Autism Initiative with a disability to access the community from and Better Start for Children with their home and day service. a Disability Initiative.

› Specialist therapy services work with schools › Scope completed the redevelopment to create inclusive environments for students of Scope Shannon Park and with a disability. Scope South East Industries.

› Spastic Children’s Society of Victoria 00s › Spastic Society of Victoria becomes 80s becomes Spastic Society of Victoria. Scope and we introduce our new logo.

› Psychology services are introduced. › Scope introduces our mantra, ‘See the Person, Not the Disability’. › Supported employment is offered at High Point Industries and › Scope increases the number of people South East Industries. who receive our therapy services by more than 100% from 2000-2009.

Scope’s services Scope Annual Report 2011 - 2012 3 Monash Mayor Stefanie Perri, Jennifer Fitzgerald, Andrew Williams and Louis Lachal at the opening of Scope South East Industries.

President Report Louis Lachal

I was elected as We are still uncertain about how a Scope’s financial results future with the NDIS will look, and Scope President in how it will affect the disability sector. Scope recorded a surplus of $0.43 February 2012. I lead The NDIS launch sites, commencing million in 2011 - 12. As further in 2013, will give Scope an indication discussed in our financial report (p.6), an organisation that of how the NDIS will work, and this surplus was a result of profits how people with a disability will be gained from investment returns is prepared for the supported under the scheme. We and realised gains on asset sales. changes the disability know that the introduction of the NDIS These results have shown a notable sector will face in will revolutionise the way that people improvement on prior years, as with a disability are supported, which a result of improved operational the future. in turn means that disability providers efficiency, management and also have to change the way that we workforce engagement. provide services. This year, the Board Changes to Scope’s and Executive team have reflected The financial results highlight Board and CEO on the way that Scope provides our challenges that we face as an services, and we are prepared to organisation to ensure our future In 2011 - 12, we farewelled Scope adapt our organisation to fit with sustainability. Moving forward, our President Alasdair Norton following his the rapidly changing environment. aim is to maintain our strong balance resignation in February 2012. This year sheet and operating activities that also saw the resignation of Treasurer do not incur year on year losses. David Colliver. On behalf of Scope, Increased focus on Scope will need to continue focussing I would like to thank both Alasdair Occupational Health on revenue generation and cost and David for their commitment and reduction as a priority for 2012 - 13. passion during their time on the Board. and Safety (OH&S) At the 2011 AGM, two Directors were Creating and maintaining a safe work elected to the Board: Robert Bowen environment across the organisation was re-elected and Dylan Alcott OAM has been a focus for the Board over joined the Board. Scope also farewelled the last two years. It is essential for CEO Diana Heggie after 25 years of our staff to come to work each day Louis Lachal dedication to the organisation. I would and stay safe while in the workplace, like to welcome Jennifer Fitzgerald as and to reduce the increasing costs of President the new CEO. workplace injury. In 2010 - 11, our OH&S strategy was Scope is prepared repositioned, and this year we received for changes in the clear indicators across the organisation that this was a success. We saw a disability sector strong increase in our OH&S incident A highlight for Scope and the disability reporting and a decrease in the number sector this year was the bipartisan of claims going to WorkCover (p.26). support shown by our government for the National Disability Insurance Scheme (NDIS). Scope played a key role in demonstrating the importance of the NDIS in 2011 - 12 through our continual support of the national campaign (p.37).

4 Scope Annual Report 2011 - 2012 President Report Jennifer Fitzgerald and Lyn Rowe, Victorian Pride of Australia Medal for Courage recipient and Scope Community Educator.

CEO Report Jennifer Fitzgerald

It is a privilege to have vision reinforce their understanding of which demonstrates the high quality Scope. Our new mission and vision and person-centred services that been appointed (inner cover) reflect Scope today and Scope provides. the organisation’s aims and priorities as CEO of Scope in We have remained actively involved going forward. January 2012. I have in undertaking research to influence both our organisation and the disability a long relationship with Growth in services sector. A focus for research this year has been around enabling a better Scope and am excited Scope experienced a growth in life for people with a disability (p. 47). for the opportunities our services this year. We saw As an organisation, we take the results an expansion in our supported from research projects on board, that lay ahead for us accommodation services through the and are always willing to change the as an organisation. merger with Ashcare and opening of way we deliver our services, to best Scope Lincoln Road (p.13). support people with a disability in the ever-changing environment. Scope’s plan We also saw a growth in our supported employment options with the We listened to the people we support for the future completed redevelopment of Scope and their thoughts about the current South East Industries (p.43). This year, Scope’s Executive team has supported accommodation model. invested significant resources for the Based on the feedback that one or development of Scope’s new three Sustainable workforce two bedroom apartment living is year Strategic Plan. It will integrate the preferred, Scope is now involved in National Disability Strategy, the draft Scope is about excellence, and our the Cairo Project, a high rise residential Victorian State Disability Plan and the strong workforce ensures that we tower of over 220 apartments located policy context at both a Federal and continue to provide quality services to in Southbank (p.40). State level to provide the vision and the the sector. Our staff embody the Scope pathway for our future. Approach; they See the Person, Do it Together, Do it Right and Do it Better. The year ahead The draft Victorian State Disability Plan Our staff frequently deliver above our Scope’s short and long-term outlook 2013 - 16 shows the government’s expectations, and do so with pride and is discussed on page 8. shift towards a greater focus on the care. Our staff receive the training and human rights of people with a disability. support to deliver services that will Scope sees a future where the person Scope welcomes this shift and the make a positive difference in the lives with a disability is empowered and opportunities it provides people with of people we support. We have strong enabled to such an extent that they are a disability and their families. We look leadership and development programs fully embedded in their community. forward to continue working with embedded in our organisation that They would no longer be seen through people we support in ensuring they provide staff with the opportunity to the lens of their disability; a future have the resources they need to have perform to the highest standard every where the person is truly seen. their voices heard. day (p. 24). As part of the strategic planning process, we identified a need to Scope is a leader update Scope’s mission and vision. We recognised that Scope, and the in the sector Jennifer Fitzgerald disability sector has evolved since Scope is committed to ensuring people CEO our previous mission and vision were with a disability have choice, control established. We worked with all of and certainty around the services they our stakeholders, including people we receive. This year, Scope achieved support, families, staff and government certification under the Standards for to ensure that the updated mission and Disability Services in Victoria (p. 24),

CEO Report Scope Annual Report 2011 - 2012 5 Financial Report 2011 - 2012

Current and future These non-operating activities packaging contracts. This significant contributed a total of $1.89 million for improvement reflects Scope South generations of people the year and have enabled Scope to East Industries’ move to redeveloped with a disability record a surplus for the financial year premises in Oakleigh during December of $0.43 million. 2011 (p. 43). depend on Scope, other service providers Service funding Expenses and government to Scope strives for financial breakeven Total expenses from operating activities on service delivery. However, were $83.72 million, up by $4.54 develop sustainable Scope operates in an environment million or 5.73% from 2010 - 11. This organisations and that the Australian Government is lower than the increase in revenue Productivity Commission described of 8.35% previously noted, and viable service delivery as “underfunded with long waiting reflects improvements in cost control models. lists.”1 Scope’s financial sustainability is and operational efficiency throughout dependent upon alignment of funding Scope, given the increasing costs of to the current cost of service delivery. compliance and higher WorkCover Scope’s aim is to maintain our premiums. Employee expenses were strong balance sheet, and operate $64.76 million and represent 77.35% services that do not incur year on year Revenue of total operating expenses (2010 - 11 losses. Our results this year show Total revenue from operating activities expenses were $59.89 million and a notable improvement on previous and other revenue increased by 75.62% respectively). years through improved operational $6.36 million to $82.47 million, an efficiency, management and workforce 8.35% increase from 2010 - 11. The Balance sheet engagement. However, they confirm primary growth driver was supported a significant deficit from operating accommodation, due to Scope’s Scope retained a strong financial activities, only achieving a surplus merger with Ashcare and the opening position, with equity increasing by through investment returns and of Scope Lincoln Road (p.13). The $1.74 million to $33.44 million through realised gains on asset sales. State and Federal Government funding investment income and asset sales, contribution to our services is by far the offsetting the operating deficit. Financial performance most significant source of income for Supporting the balance sheet in this Scope, representing 79.5% or $65.53 way is not a desired or sustainable for 2011-12 million of our total operating revenue practice over the longer term. (2010 - 11 was 81.5% and $62.04 The financial results for 2011 - 12 Cash, cash equivalents and investments million respectively). highlight the challenges we face to are $27.50 million and have declined ensure our operations are sustainable. Contributions income increased to by $3.28 million from 2010 - 11. We reported an operating deficit $6.29 million from $5.33 million last This year, the shift in investments of $1.25 million, before investment year, mainly due to a $0.42 million from bank bills into term deposits income and gains on asset sales. increase in bequests and trusts. continued, increasing by $3.96 million, As in 2010 - 11, Scope’s bottom-line Donations were also up by $0.31 to gain higher returns. Most of Scope’s surplus was dependent on investment million or 14.1% from 2010 - 11. Sales current cash reserves are committed income of $1.54 million and gains revenue in Scope Business Enterprises to specific future activities, including from asset sales of $0.35 million increased by 47.0% to $2.93 million, capital improvements and projects, (2010 - 11 figures were $1.44 million driven by growth in commercial food to strengthen our sustainability. and $3.30 million respectively).

1 Productivity Commission 2011, Disability Care and Support, Report no. 54, Canberra.

2011-12 2011-12 revenue by source revenue by category 73% State Government 34% Shared Supported $82.5 million 6% Federal Government $82.5 million Accommodation 9% Rendering of services 20% Day Service 8% Contributions 19% Therapy & Psychology 3% Sales of goods 9% Scope Business Enterprises 1% Other 7% Respite 1% Projects 3% Other 7% Fundraising

6 Scope Annual Report 2011 - 2012 Financial Report The book value of property, plant and Targeted investments will be made Five year trend graphs equipment is $25.02 million at 30 June in research, finalising our GoldCare 2012, compared to $17.60 million last implementation, service property $’000s year. This represents our significant improvements and positioning for investment and specific fundraising change expected under the NDIS. 0 40,000 60,000 80,000 efforts to redevelop Scope South East Industries, Scope Shannon Park and Operating efficiency Total income Scope James Street. Additionally the 2012 82,469 merger with Ashcare resulted in their There will be continued focus on service assets, including a freehold supported alignment to funding in 2012 - 13, building 2 011 76,112 accommodation facility in Warranwood, on operating and transport efficiency 2010 69,721 being included in fixed assets at improvements made in 2011 - 12. 2009 66,347 market value. The continuing deployment of systems, 2008 63,659 including GoldCare and information Financial outlook analysis, will support the delivery of Total employee expenses improved client-focussed support more for 2012 - 13 efficiently, and at lower operating costs. 2012 64,762 2 011 59,894 The Victorian State Budget Business support services costs will 2012 - 13 confirmed indexation of 2% be maintained in 2012 - 13, ensuring 2010 54,152 per annum over three years, derived they become a lower percentage of 2009 50,515 from an allocation of 2.5% applied to total costs and revenue. This will be 2008 46,470 salaries set at 80% of funding, with achieved through the use of improved no indexation on non-salary costs. systems and stringent management To ensure financial sustainability, of overhead costs. Total assets Scope has budgeted to break-even on 2012 55,260 operating activities and will undertake Growth the following actions to achieve this 2 011 54,463 demanding goal. The full year effect of operating 2010 52,029 Ashcare services, combined with 2009 48,504 Returns fee-for-service growth, will ensure 2008 45,741 continued revenue development. Investment returns are budgeted to be maintained in 2012 - 13. This is Growth within Scope Business Equity due to the majority of investment Enterprises is centred around growth 2012 33,438 rates being locked in at the start of the in commercial contracts in packaging 2 011 financial year, along with disciplined and logistics industries, while 31,696 maintenance of Scope’s investment maintaining our provision of supported 2010 29,858 policy to maximise returns on our asset employment and transitioning 2009 29, 486 portfolio within the defined risk profile. workers to open employment. 2008 28,277 Our continued focus on safety and Fundraising returns are budgeted to reduction of workplace injuries will also grow, through engagement with the reduce the cost of injuries, thereby community, donors and Trusts and leading to improved WorkCover Foundations. premium rates.

$’000s 2011-12 -4,000 -2,000 0 2,000 expenditure by type 77% Employee expenses Surplus (deficit) from operating activities $83.7 million 5% Other 4% Maintenance & vehicles 2012 -1,250 3% Client costs 2 011 -3,069 3% Communications 2010 -2,284 3% Depreciation, amortisation 2009 & impairment -117 2% Consultancy & professional fees 2008 1,075 2% Fundraising 1% Occupancy Financial Report Scope Annual Report 2011 - 2012 7 Short and long-term outlook for Scope

The development sector is facing. It will ensure each Scope will respond to these changes person we support is enabled to live and ensure we continue to employ of Scope’s new an empowered and equal citizen. dedicated and passionate staff. three year Strategic We will maintain the provision of a safe working environment for our Plan is currently National Disability staff through our redeveloped OH&S being finalised. Insurance Scheme strategy. This will remain a priority throughout the organisation. Once established, The National Disability Insurance Scope’s Strategic Scheme (NDIS) is being established in 2013 through five launch sites Leadership Plan will drive Scope’s across Australia. This introduction will Working as a leader in the disability achievements going demonstrate exactly what changes the disability sector will face as a result, sector is a priority for Scope. We forward. Following is an and how disability service providers will work with government to inform overview of what the need to respond. Scope is preparing public policy to ensure sustainability for the direct role that we will play in of the sector and organisations. short and long-term the Barwon Region launch site, having We will undertake research and future looks like provided services there since 1968. deliver innovative solutions in our We have well-established services services, including transport and for Scope. in the area and will work with accommodation. Critical for Scope is government and the local community building and maintaining relationships The strategic planning process has to ensure we achieve the best with all levels of government. been an investment in improving outcomes for people with a disability our ability to make organisation-wide and their families under the NDIS. decisions, through the development Sustainability of analysis tools and decision Internally, we will re-examine our To deliver on our mission, it is essential making frameworks. It has been policies, procedures and structures to maintain the sustainability of our an organisational learning process to ensure we are best positioned to services. Going forward, we need to involving a range of staff members empower and enable individuals make commercial decisions that will at all levels; ensuring that staff have under the NDIS. position us to be more viable long-term. common views and understanding We will work to improve our impact about the future of Scope. Workforce and increase the reach of our service. The first outcome from the strategic Our workforce faces a number of Scope will create new and innovative planning process was the establishment changes over the next 12 months as models of service delivery within our of Scope’s new vision and mission a result of industry changes. There current services, while looking for new (inner cover). The vision and mission are currently discussions across the opportunities that will enable each will guide Scope for the future. It sector regarding Standardised Awards person we support to be empowered positions Scope and prepares us for the and the Pay Equity Case for workers and equal citizens. transformational change the disability in social and community services.

Jocelyn Blows working at Scope Frank Ferraro on the Spirit of Tasmania with Scope Regent Street. South East Industries.

8 Scope Annual Report 2011 - 2012 Short and long-term outlook for Scope Reporting against our Strategic Plan

Objectives Key outcomes › We empower each person › Scope grew supported accommodation services. to make their own choices. › Scope’s Southern Region received › Services reflect the choices recurrent funding to deliver community and needs of individuals. People based respite services.

choose Scope › Scope had a slower than expected uptake Pg 10 – 15 of services funded by the Better Start for Children with a Disability Initiative.

Objectives Key outcomes › We work with each person › Scope’s Communication Resource Centre so they are included in their launched the Communication Access Symbol. communities of choice. › Scope worked with 1,260 community › We support organisations organisations to create more welcoming Communities and community groups to and inclusive communities for people be more inclusive. include people with a disability. with a disability › We work to achieve broad social change so that society › Scope’s Public Education team increased the Pg 16 – 21 is more inclusive. number of people who received education by 17%.

Objectives Key outcomes › Scope employees are talented, › Scope received certification under the engaged and committed to the Standards Disability Services in Victoria. Scope Approach. › Scope achieved a client satisfaction › We focus on quality and risk rating of 83%. We perform to management in our approach a high standard to decision-making. › We saw a 51% increase in our Pg 22 – 35 › Our key business systems OH&S incident reports. and processes are improved.

Objectives Key outcomes › Our reputation enables the › Scope stepped up our campaign for the organisation to influence key National Disability Insurance Scheme (NDIS). stakeholders. › Scope was successful in its submission to › Scope represents the interests be the service provider for the Cairo Project. Our voice of people with a disability and inspires action their families. › Scope saw a decrease in our membership Pg 36 – 41 database to 6,558.

Objectives Key outcomes › We recognise and respond to change. › Scope opened the redeveloped Scope South East Industries and Scope Shannon Park. › Scope is financially secure. › Scope engages donors to make › We continued to provide flexible transport We are it one of their charities of choice. solutions. › Research is integral to Scope’s future. sustainable › Scope’s green team faced challenges this › We maximise the value of our Pg 42 – 47 year in implementing an organisation wide physical assets. green approach. › Scope services are market oriented, competitive and sustainable.

Reporting against our Strategic Plan Scope Annual Report 2011 - 2012 9 Scope to do what I want in life

Ibby Ibrahim accesses Scope St Albans Lifestyle Options. Ibby’s favourite activity is art, where he combines his Australian upbringing with his Sudanese heritage through his paintings.

10 Scope Annual Report 2011 - 2012 People choose Scope People choose Scope ›  We empower each At Scope we See the Person, Not the person to make their Disability. We enable each individual and own choices. their family to make their own choices ›  Services reflect the choices and needs and have control in their lives. Our services of individuals. respond to the changing environment to ensure we remain a leading disability service provider.

Achievements

Scope’s Southern Region Scope grew supported Scope began providing received recurrent funding accommodation services services funded by the to deliver community based through the merger with Better Start for Children with respite services from the Ashcare and the opening a Disability Initiative. Victorian Government. of Scope Lincoln Road.

Delivering person Scope Lifestyle Options provide an ideal “At my 40th birthday, I was able to and supportive environment for people walk in and have a dance with all of centred services with a disability to achieve their goals. my guests with the aid of a walking hoist. My mum cried when she saw At the core of all Scope’s services Donna Corlett, who accesses Scope me walking, she was so excited.” is a person-centred approach. This Ringwood Lifestyle Options is Donna also had the chance to show off ensures that we meet the individual working towards her goal of walking her walking skills at Scope Ringwood needs, interests and goals of each independently. “When I was younger Lifestyle Options, at a themed ‘Oscars person we support. Staff work with they told me I would never walk. Awards’ day. “This was an exciting people we support to develop a When I was about 16 years old I day, I walked down the red carpet support plan that covers numerous decided I wanted to prove them all in my pretty pink and black dress,” aspects of a person’s life. This includes wrong, and that has remained my goal,” said Donna. recreation and leisure interests, says Donna. For the last four years, health and emotional wellbeing. Donna has been supported by Scope The support plan outlines the steps, to attend her gym and practise her timeframes and actions required walking on a weekly basis, in addition to achieve the individual’s goals. to doing other exercises to help develop and strengthen her muscles.

People choose Scope Scope Annual Report 2011 - 2012 11 People choose Scope (cont.)

Scope Business Scope Employment Futures also Scope Australian provides support to businesses that Enterprises employ people with a disability. We Disability Enterprises Scope Business Enterprises (SBE) provide disability awareness training Scope ADEs provide jobs for enables people with a disability to have through Scope’s Public Education individuals who require more access to meaningful employment. team, and support for workplace support in enabling them to work. As equal citizens, it is essential for modifications if they are required. The support at an ADE is typically people with a disability to have the In 2011 - 12, Scope Employment higher than the support provided opportunity to work. SBE understands Futures placed candidates with in traditional open employment that with support, people with 29 mainstream employers in a situations. Scope has four ADE a disability can be effective and variety of sectors, including Coles, sites across Victoria. In 2011 - 12, productive in their workplace. NAB and Jim’s Mowing. we employed 250 people with a disability at our sites. This is a slight Contract service unit decrease from the 270 people we Scope Employment employed in 2010 - 11 due to Futures SBE this year created a contract expected fluctuations in employment service unit to service the Telstra levels, e.g., transitioning to open Scope Employment Futures cleaning and grounds maintenance employment and retirement. supports job seekers with every contract. We now deliver this service step of the employment process. to 182 telephone exchanges in Every supported employee has This includes initial consultations, Barwon, Ballarat and the Eastern and a development plan that targets finding appropriate job vacancies, Southern Regions of Melbourne. the achievement of specific work putting together resumés and requirements, skill enhancement, running work preparation workshops. Scope directly employs three teams and social engagement and In 2011 - 12, Scope Employment including eight people with a disability behaviour related skills. This year, Futures supported 498 people to to directly deliver on this contract. We 53 supported employees and 12 find and maintain open employment. have also established subcontracts non-supported employees undertook This is a decrease from the 581 with six other ADEs (Australian accredited training in Certificate III people we supported in 2010 - 11. Disability Enterprises). These in Food Processing. subcontracts enable smaller ADEs to A challenge for Scope Employment take advantage of the Telstra contract A highlight for Scope ADEs this year Futures this year has been sourcing and provide employment opportunities was the opening of the redeveloped job candidates. We are currently that they otherwise would not have Scope South East Industries in very dependent on candidates being been in a position to offer. April 2012 (p.43). sourced through Centrelink. This year we have worked on promoting our In 2012 - 13, we will continue to services through visiting schools; expand our cleaning and grounds we also worked with TAFE and maintenance services to other other colleges to enable people commercial organisations. to study and work simultaneously.

Mark Dudley working at Scope Sarah Pregara participating in Scope’s Readiness for School program with South East Industries. Deanne Masters.

12 Scope Annual Report 2011 - 2012 People choose Scope Growth in accommodation services In December 2011, Scope merged operations with Ashcare. Ashcare was a provider of four supported accommodation sites in the Eastern Region of Melbourne. Scope is now delivering the services previously provided by Ashcare. The merger provided Scope with an opportunity to work with Ashcare to ensure the successful transition of services to continue providing high quality services to people with a disability. Scope saw a further growth in accommodation services in the Eastern Region with the opening of Scope Lincoln Road in October 2011. This purpose built home has a different layout to a typical Zoe Tokolaki having fun at the Scope Southern Region respite program. supported accommodation house. Scope Lincoln Road has five studio units with some communal areas. Recurrent respite tender success It was established to cater to the Scope’s Southern Region was successful in its application for recurrent needs of people with dual funding from the Victorian Government to deliver our respite services. disabilities, in particular individuals We were selected by the Victorian Government as one of 30 service with mental health issues and providers to deliver innovative respite support and school holiday respite behaviours of concern. support. This new initiative is part of the Victorian Coalition Government’s $21 million plan to improve disability respite and carer support services across the State. Scope was selected due to the strong emphasis our respite programs place on facilitating inclusion in our local communities. The recurrent funding provides the certainty that Scope Southern Region will continue to provide high quality respite services. Scope provides a variety of facility and community based respite services right across Victoria, not just in the Scope Southern Region. Other highlights for the year were the successful activities run as part of Scope‘s Grampians Region holiday programs. The holiday programs aim to provide a positive experience for adults and children, while providing a break for families and carers. Activities enjoyed included chocolate making at Daylesford, the Australian Open, the Otway Fly, day at the beach, Funfields Water Park in Whittlesea, and an Australia Day party.

Donna Corlett from Scope Ringwood Lifestyle Options walking.

People choose Scope Scope Annual Report 2011 - 2012 13 People choose Scope (cont.)

Goal oriented inclusive environment for all of their The Readiness for School program students. We work with education is an example of Scope’s therapy therapy services support staff and teachers so they groups. Sarah Pregara completed Like all of Scope’s services, Scope’s understand how to support the student the Readiness for School Program therapy services are person-centred. to achieve their potential. We provide in January 2012, ahead of her first We work with the individuals to professional development sessions year at school. Janine, Sarah’s mum, establish their goals; whether these to teachers to enable them to better experienced a number of benefits for are to communicate more effectively, support all of their students that may Sarah. “The program supported Sarah be able to access their community, have additional needs. to overcome her anxiety about starting school. She has grown and matured or complete day to day tasks Scope commenced as a registered through attending Scope’s Readiness independently. Achieving these provider of services to families eligible for School program. I had been very goals involves a partnership with for the Better Start for Children with a nervous about Sarah starting school, the individual and people who Disability Initiative (Better Start). Scope but the support and preparation from support them. provides a range of therapy services Scope has made me and Sarah through Better Start, in both individual 2011 - 12 saw us continue our more comfortable.” contract with the Catholic Education and group environments. We have Commission of Victoria. We also work experienced a slower than anticipated with government and independent uptake as families have more time schools across Victoria. Scope to decide how they want to use the supports the school on all levels, funding. Many families are looking for not just through one-on-one support immediate support, while others are with the student. Our aim in schools planning to use this support as part of is to support them to create a more the transition to school.

Client numbers Lifestyle Options and employment services Scope provides support for people with a disability to access Scope provides their community and employment of choice. 7,106 services to people we support 0 200 400 600 to enable them to Lifestyle Options and individual support live as empowered 2 011-12 609 and equal citizens. 2 010 -11 597 2009-10 650 2008-09 630 2007-08 600

Open employment 2 011-12 498 2 010 -11 581 2009-10 612 2008-09 593 2007-08 449

Supported employment 2 011-12 250 2 010 -11 270 2009-10 260 2008-09 259 2007-08 268

14 Scope Annual Report 2011 - 2012 People choose Scope Individual Support commenced in 2010, Scope has The year ahead placed a larger focus on developing Package (ISP) our involvement in 2011 - 12. As awareness grows, more families facilitation Individuals in the Hume Region can and children with a disability will choose Scope to support them in access Better Start services provided Scope’s ISP facilitation team works the development of their ISP plan. by Scope. We will continue developing with people with a disability who have innovative programs to ensure we been allocated an ISP. Scope provides meet the needs of families throughout individualised support and assistance the Victorian community. for individuals to plan, implement, review and document their ISP that See the Person Scope is expanding Lifestyle Options has been allocated to them by the services in Hoppers Crossing, Glenroy Department of Human Services (DHS). and Ballarat. We are establishing new services in growth corridors Scope’s ISP facilitators work closely Scope supported where population growth is expected. with the individual and their supports These services will be marketed (family and friends), to help them towards young adults who have make important decisions about the recently finished secondary school. services and supports they need to 2,601 meet their goals, and live the life that school aged children These new services will cater they choose. Scope provides this specifically to the needs service for individuals who live in the through therapy and of young adults with intellectual Eastern Region. disabilities and Autism Spectrum psychology services. Disorders. Scope’s Hume Region is part of a Regional Panel of ISP facilitation providers. This pilot program

Therapy & psychology services Respite and accommodation services Scope provides therapy, psychology and related Scope provides community based respite, facility based respite services to children and adults with a disability. and supported accommodation for people with a disability.

0 1000 2000 3000 0 100 200 300 400

Early childhood (0-6 years) Community based respite 2 011-12 1,491 2 011-12 161 2 010 -11 1,372 2 010 -11 178 2009-10 1,245 2009-10 301 2008-09 877 2008-09 333 2007-08 814 2007-08 268

School years (7-18 years) Facility based respite 2 011-12 2,601 2 011-12 330 2 010 -11 2,574 2 010 -11 327 2009-10 2,902 2009-10 368 2008-09 2,977 2008-09 426 2007-08 3,108 2007-08 398

Adult years (19-64+ years) Supported accommodation 2 011-12 874 2 011-12 292 2 010 -11 878 2 010 -11 259 2009-10 1,146 2009-10 273 2008-09 924 2008-09 241 2007-08 1,008 2007-08 249

People choose Scope Scope Annual Report 2011 - 2012 15 Scope to attend my local kindergarten

Henry Holmes is supported by Scope’s Kindergarten Inclusion Support Package. Henry is fully included and enjoys joining in all activities alongside the other children.

16 Scope Annual Report 2011 - 2012 Communities include people with a disability Communities include people › We work with each with a disability person so they are included in their Scope works with each individual we communities of choice. › We support organisations support so they are empowered and and community groups equal citizens in their communities of to be more inclusive. › We work to achieve choice. We also provide education and broad social change support to ensure that communities so that society is more inclusive. actively include people with a disability.

Achievements

Scope’s Communication Scope’s Public Education Scope worked with 1,260 Resource Centre launched team increased the number community organisations the Communication of people who receive to facilitate inclusion Access Symbol. education by 17%. for people with a disability.

Supporting In 2011 - 12, we directly supported KIS received an additional 12 packages 27 kindergarten environments. There this year. This has enabled us to kindergartens were 38 children supported through purchase specialised equipment, Scope’s Hume Region provides KIS and 26 additional assistants run training to up-skill kindergarten the Kindergarten Inclusion Support secured into ongoing positions to teams and to maintain a no wait Package (KIS) that enables children provide this additional support. period for support. with a disability to fully access and Highlights for KIS this year included participate in government funded supporting two children with a kindergartens. KIS is based on the significant disability and complex care philosophy of inclusion, and provides needs to fully access and participate flexible, individually tailored support within their chosen kindergarten for children within their chosen environments, and having no children kindergarten environments. Scope waiting for support. provides additional assistants as part of KIS. They are available as requested to work as part of the local kindergarten teams to provide extra support to assist in the inclusion of all children.

Communities include people with a disability Scope Annual Report 2011 - 2012 17 Communities include people with a disability (cont.)

Communication Community inclusion Scope’s Community Inclusion team works with the community to build Access Symbol Meaningful involvement in your its capacity to be welcoming and This year, Scope’s Communication community of choice is essential for inclusive for all individuals. Resource Centre, in partnership both health and well-being. Scope’s Community Inclusion team works We have a strong emphasis on with the Communication Access creating partnerships. This is Network (CAN), led the development within the community to establish new opportunities for people with a evidenced by our well-developed links of the symbol to represent with Local Government, Metro and communication access. Scope’s disability. This allows people with a disability, who otherwise might not Rural Access, Access All Abilities, vision for the symbol is to ensure community recreation and sporting the community is communication have had access to their community, to form meaningful social ties and providers, businesses and other friendly. As one in 500 Victorians disability organisations. have complex communication needs, develop new skills and interests. it is important for communities to In 2011 - 12, Scope’s Community be both welcoming and inclusive Inclusion team supported 615 people for people with a communication with a disability to participate in difficulty. Over five years in the leisure and recreation activities. making, the Communication Access This is an increase from 468 individuals See the Person Symbol is awarded to businesses and supported in 2010 - 11. Activities ran services that are assessed as being this year included modified cricket, communication accessible. the Telescope writing competition Scope supported Scope’s Communication Resource and ice-skating. Centre has employed five people with Long-term sustainability is a goal for complex communication needs to all of the opportunities developed by educate, train and assess services and Scope’s Community Inclusion team. 615 places for communication accessibility. This year saw a decreased focus people to participate The Communication Access Symbol on applying for grants to fund the highlights to the community the activities, and an increased emphasis in leisure and importance of being communication on individuals paying to take part in recreation activities. accessible. Communication access activities. This ensures that the is a right not a privilege. funding for the activities is adequate and sustainable.

The Communication Access Symbol. Cam West playing Balloon Football, a sport coordinated by Scope’s Community Inclusion team.

18 Scope Annual Report 2011 - 2012 Communities include people with a disability Building accessible communities Scope’s Building Advisory Service (BAS) supports government, community and commercial organisations to ensure buildings and facilities are accessible for everyone in the community. The BAS provides support for new and existing infrastructure, including auditing of buildings and building plans. We also provide information and advice on building design and facilities where best practice environments are desired, to help organisations go Neville Condie and Peter Abby working together at the Geelong East Men’s Shed. beyond the minimum requirements of the National Construction Code (Building Code of Australia), in relation to disability access. Community Changes made to the Shed included One of the highlights for BAS this year partnerships installing durable flooring that is was an environmental accessibility wheelchair accessible, an accessible audit completed at St Vincent’s In 2011 - 12, Scope worked with bathroom with manual hoist and Hospital. The audit was completed 1,260 community organisations hi-lo bed, and Easy English signage. at seven of the main buildings on to enable people with a disability We also worked with them to the Fitzroy site to identify areas of to access more welcoming and develop a community based activity non-compliance for improvement. inclusive communities. program that is inclusive for people BAS then developed a list of with a disability. Scope’s Barwon-South Western priorities to guide decisions about Region has developed a fantastic People supported by Scope now building and maintenance works for partnership with the Geelong access the Geelong East Men’s St Vincent’s Hospital. East Men’s Shed to create a Shed through Lifestyle Options The BAS also provided support for truly inclusive environment for once a week. They get involved in the design of Scope South East everyone in the community. all the activities on offer, ranging Industries and Scope James Street. from woodwork, using tools, The Geelong East Men’s Shed was painting and gardening to playing very keen to learn about disability, chess and sharing jokes over and how to best support people morning tea. Many of the men with a disability to be equal citizens supported by Scope have become in the Men’s Shed community. individual members of the Shed, The Geelong East Men’s Shed and access the facility and services worked in partnership with Scope on many other occasions during to improve outcomes for people the week. with a disability in all areas of access and inclusion. Scope supported Geelong East Men’s Shed to ensure that final construction drawings of the building meet legislative accessibility requirements.

Eddie Szumowski and Frank Heffernan performing at a community event held by Scope’s Community Inclusion team.

Communities include people with a disability Scope Annual Report 2011 - 2012 19 Communities include people with a disability (cont.)

Educating our Community and Scope Young community corporate program Ambassadors program Scope’s Public Education team works Creating an inclusive workplace SYA is an innovative youth with communities, organisations where difference is not just accepted development and applied learning and schools to raise awareness but is celebrated has far reaching program facilitated in primary and and understanding about disability. benefits for organisations. Scope’s secondary schools. The program Scope’s Public Education team Public Education program uses real develops the abilities of young people comprises the Scope Young stories tailored to each organisation to actively promote the values of Ambassadors program (SYA) and the to ensure that the learning is diversity, respect and acceptance of Community and Corporate program. meaningful and relevant. others within their community. The SYA program is mapped to curriculum, Scope has 11 community educators; During 2011 - 12, the Community and and the students complete either a five of the community educators are Corporate program saw increased bronze or silver certificate as part of people with a disability. demand from organisations. This their involvement in the program. year we delivered sessions to 1,230 individuals across 15 organisations, In 2011 - 12, the SYA program was compared to 165 individuals across delivered to 80 Victorian schools, Do it Better four organisations in 2010 - 11. reaching 2,600 students. There was Organisations in 2011 - 12 included a decrease in the number of students Mission Australia Employment who completed the SYA program Solutions, St Vincent’s Hospital (3,100 students in 2010 - 11), due We delivered Melbourne, the Department of to the VCAL funding cuts faced by education Justice, Melbourne Remand Centre, Victorian schools this year. SYA this Gymnastics Victoria, Royal Botanic year formed a relationship with Sports programs to Gardens Cranbourne and Education Development Australia Australian Taxi Industry Training. (SEDA), with 10 of their groups completing the bronze certificate. Securing Mission Australia 3,830 Employment Solutions as a customer was a highlight for 2011 - 12. Two individuals. Community Educators delivered an Employer Disability Engagement program at nine of Mission Australia’s sites across Western Australia, South Australia and Victoria.

Students from Haileybury College taking Jaebin Saunders and Charlie Spendlove delivering an education session. part in a SYA session.

20 Scope Annual Report 2011 - 2012 Communities include people with a disability We received fantastic feedback The year ahead Scope’s Communication Resource about the benefits of the program. Centre will continue to raise awareness “It was wonderful seeing students, Scope’s Public Education team will about communication access and the who initially were out of their comfort further develop our resources and benefits it has for all members of the zone develop confidence and skills services that we offer. This will allow community. The more businesses that allowed them to break down us to continue delivering engaging and community groups that learn the barriers that are so often aligned and effective presentations that about communication access, the with people with a disability,” said enable people to See the Person, more likely it is that people who one of the SEDA teachers. Not the Disability. We are also looking have a communication difficulty at developing our SYA program to will feel welcome and part of their The secondary students who incorporate it into a certificate based local community. participate in the SYA program program, allowing a wider range of also have the opportunity to visit schools to participate. a Scope operated Australian Disability Enterprise. There, the Scope’s Community Inclusion team students are able to experience will continue to establish new See the Person working alongside the Scope opportunities to meet the interests supported employees. This provides of people with a disability. Working a safe and welcoming environment to embed the activities in the local for the students and supported community will remain as a focus to employees to meet and interact. ensure the longevity of the activities that are set up. 80 Scope will continue to provide support schools participated to organisations and community groups in the Scope Young to be more inclusive and welcoming for people with a disability, through Ambassadors program. providing education and information.

Oliver Burke and Georgia Douglas from Students Danielle Forbes and Brooke Thomas at Scope South East Industries Our Lady’s Primary School meeting Carmen working with supported employees Stephen Manning and Paul Green. DeBono, Scope Community Educator.

Communities include people with a disability Scope Annual Report 2011 - 2012 21 Scope to make a positive change

Amanda Handley empowered people supported in Barwon to create a floristry business, Boxes n Bunches. This opportunity enabled people to develop their skills and self confidence.

22 Scope Annual Report 2011 - 2012 We perform to a high standard We perform to a high standard ›  Scope employees Scope’s strong workforce ensures that are talented, engaged we are making a positive difference and committed to the Scope Approach. in the lives of the people we support. › We focus on quality Scope staff embody the Scope and risk management in our approach to Approach; they See the Person, Do it decision making. Together, Do it Right and Do it Better. ›  Our key business systems and processes are improved.

Achievements

Scope was awarded certification Scope achieved a client Scope saw an increase in under the Standards for Disability satisfaction rating of 83%. OH&S incident reporting Services in Victoria. by 51%.

Scope awards

> Scope received 10 nominations across the eight categories in the Victorian Disability Awards, with Scope’s Boxes n Bunches team being awarded the Support Worker Award (Team).

> Scope’s 2010 - 11 Annual Report won a Silver Award and the Communications Award for the Not-for-Profit Sector in the Australasian Reporting Awards.

> Scope Shannon Park Industries was nominated for the Geelong Advertiser Business Excellence Awards 2012.

> Scope Business Enterprises received the 2012 Monash Disability Award.

> Scope was presented with Disability Sport and Recreations’ ‘Best Disability Sport and Recreation Initiative’ Award in partnership with Gymnastics Victoria.

We perform to a high standard Scope Annual Report 2011 - 2012 23 We perform to a high standard (cont.)

Training and leadership Support services Scope receives development for staff satisfaction survey certification under the Scope’s commitment to the To ensure that all of our staff are Standards for Disability development of our staff has working together and supporting Services in Victoria continued this year. In 2011-12 there each other, Scope established a were more than 4,700 attendances support services satisfaction survey. After a three-year process, Scope of staff at learning and development The first survey was distributed in achieved certification under the activities, an increase from the February 2012, to gain feedback to Standards for Disability Services in 3,200 attendances in 2010 - 11. allow Scope’s support services to Victoria. We underwent independent continually improve the services monitoring to confirm that Scope met In order to manage the balance they deliver to the organisation. the relevant performance measures in between staff having time to complete respect to the standards. BSI Group their day-to-day work and complete Staff were asked to answer undertook the audit. They visited development activities, we ensure questions about each area of our Scope sites across Victoria and spoke that the development work completed support services: People & Culture; with people we support, families adds value to the work that we do. Marketing, Communications & and staff as part of the process. Fundraising; Finance; Strategic As our services are now more focused Change & Information; Governance, Scope received some fantastic around accessing the local community, and Risk & Quality. The results feedback from the auditors, including we have increased the relevant training from the survey indicated that how person-centred we are as an for our staff to ensure they work safely 72.1% of respondents think that the organisation. Feedback from and effectively in the community. support services meet their needs. interviews with people we support This is beyond the core of compliance A number of areas were highlighted included: “Scope takes me for who training, and puts our staff in a better for improvement: that support I am on the inside, not the outside. position to deliver high quality services. services need to respond to requests This makes me stronger.” We have re-defined our mandatory in a timely manner; that support training requirements to ensure there services need to spend more time is a clearer focus on meeting the in the regions and business areas; needs of the people we support, and and that there is confusion about the core functional requirements of the roles of some support services. support work. We now have a greater focus on training to support specific health and communication needs, and Occupational Health and Safety (OH&S) requirements including first aid and manual handling.

Sandra Bilandzic and Julian Fear making Celia Lawrence, Sarah Butterworth, and Michelle Lucas at the Leadership graduation greeting cards at Scope Thames with their Diploma in Management. Promenade Lifestyle Options.

24 Scope Annual Report 2011 - 2012 We perform to a high standard Client satisfaction This year Scope achieved a client satisfaction rating of 83%, which was comparable with last year’s 84% rating. The strong result reflects our consistency in meeting the needs and expectations of the people we support. We derived our client satisfaction rating from surveys in Early Childhood Intervention Services (ECIS), Supported Accommodation and Lifestyle Options. People supported through Lifestyle Options and Supported Accommodation value the relationships with staff and others at their service. It was clear that people in Supported Accommodation would like more involvement in choosing Volunteer Steph Truscott supporting Benn Clarke with his bike ride at Scope Golden their housemates. North Lifestyle Options (photo supplied by Brian Semmens). Results from the ECIS survey indicated that a focus on the family and child is Volunteer contributions the most important. The vital role that In 2011-12, Scope had the support of 281 volunteers across our therapists can play in a child’s life was Lifestyle Options, Supported Accommodation and Australian Disability evident from the responses. Families Enterprise sites. want therapists to always be informed about the disability of the child they are Volunteers complete a similar induction process to permanent staff and supporting. receive on-going training, support, debriefing and insurance cover. Steph Truscott began volunteering at Scope Golden North Lifestyle Options A total of 542 people we support and in March 2012. As a volunteer, Steph supports the individuals at Scope their families participated in this year’s Golden North Lifestyle Options to access their community and participate survey, an increase of 7% over the in activities they enjoy. “I volunteer on Fridays and we go out to the 505 participants in 2010 - 11. We will Longlea club rooms where the people Scope support take part in a range be seeking to increase participation of activities, like riding bikes, or going on walks. Every day is different, even further in next year’s survey. This depending on what the group wants to do.” will include surveys of school age and respite services, as well as a separate survey of parents and carers.

Linda Dennerley and Adam Barry at the EJ Jennifer Fitzgerald with Craig Hargreaves at Scope Don Tatnell Lifestyle Options. Whitten Legends Game.

We perform to a high standard Scope Annual Report 2011 - 2012 25 We perform to a high standard (cont.)

Committed Maintaining a safe The year ahead to continuous work environment We will continue to distribute improvement 2011-12 was the second year of the support services survey on a Scope’s repositioned OH&S strategy. six monthly basis, and strive for This year the Improve@Scope email continuous improvement to ensure address was established, to enable We saw clear indicators that the that support services meets the anyone across the organisation to repositioning has been a success. needs of the organisation. We will communicate suggestions or issues We have seen OH&S incident continue to work together and develop of how we can do things better. reporting increase by 51%, to a total two-way communication across all The emails that come through are of 635 incident reports for 2011-12. services. We will also look into ways distributed to the managers who This is important, as we need to know for office based staff to spend more have authority over the relevant area. where people are being injured or time with people we support. Improve@Scope facilitates open experiencing near misses, and where hazards are in the organisation. We will maintain our focus on training communication between all internal and development programs for our stakeholders in our organisation, which 2011-12 was the first full year of staff, with a particular emphasis on ensures that we can continually evolve InjuryNET, which enables Scope staff leadership and safety. This will ensure and improve to meet everybody’s to be supported through four free Scope’s dedicated staff continue to needs and expectations. doctor or physiotherapist visits to provide high quality services for people address any injuries sustained at work. with a disability and their families. This has assisted in a reduction in the number of claims going through to Scope will keep working towards WorkCover. providing a best practice and safe Do it Better work environment. We will continue Scope is still experiencing too many to encourage the reporting of all workplace injuries. To address this, near misses and incidents, so that More than we now have local OH&S teams problem areas, risks and hazards established in each region and a focus can be identified and addressed 40 on local management of issues. more effectively. staff participated in Certificate IV in Disability.

Mark Hansen from Knox Lifestyle Options Melissa Sims, Debbie Otto Award winner with Jacinta McNamara following OH&S procedures. at Scope Don Tatnell Lifestyle Options.

26 Scope Annual Report 2011 - 2012 We perform to a high standard Achievements of our staff OH&S worksafe incidents and claims Thomas Banks, Communication Access Educator A five-year overview of Scope’s reported OH&S incidents for Scope’s Communication Resource Centre won and claims. the ISAAC (International Society for Alternative and Augmentative Communication) 2012 travel scholarship. Incidents Claims This scholarship is designed to support AAC users to attend the 2012 conference, held in Pittsburgh, Service related Pennsylvania 2 011-12 66 0 Hilary Johnson, Co-manager of Scope’s Communication 2 010 -11 54 3 Resource Centre submitted her doctoral thesis on the 2009-10 40 5 social interactions that underpin positive relationships 2008-09 33 4 of people with a severe intellectual disability and limited 2007-08 51 9 symbolic communication skills. Lyn Rowe, Scope Community Educator received Manual handling the Victorian Pride of Australia Medal for Courage. 2 011-12 182 16 Melissa Sims, Coordinator of Scope Don Tatnell Lifestyle 2 010 -11 114 26 Options and Scope Home and Community Group was 2009-10 70 38 awarded the Debbie Otto Award at Scope’s 63rd AGM, 2008-09 76 28 recognising her contribution to the organisation. 2007-08 79 32 More than 40 staff participated in Certificate IV Motor vehicle related in Disability. 2 011-12 31 0 The Potential Leaders and Essential Leaders Programs 2 010 -11 48 1 were completed by 24 staff members, who received 2009-10 53 2 their Diploma in Management. 2008-09 33 0 65 staff undertook Certificate III in Food Processing. 2007-08 39 0

Slips, trips and falls 2 011-12 81 2 2 010 -11 73 5 2009-10 33 2 2008-09 45 8 2007-08 72 2

Impact against an object 2 011-12 68 3 2 010 -11 54 2 2009-10 30 3 2008-09 33 5 Total staff 2007-08 52 6 1,795 Stress and anxiety 2 011-12 37 4 2 010 -11 13 3 2009-10 14 9 2008-09 4 4 2007-08 3 3

Other categories Staff distribution 2 011-12 170 1 2 010 -11 64 0 1,338 Client services 2009-10 26 2 348 Scope Business Enterprises 2008-09 63 6 (including supported employees) 2007-08 87 4 109 Business support services

We perform to a high standard Scope Annual Report 2011 - 2012 27 We perform to a high standard (cont.)

Organisational Board of Directors chart

Jennifer Fitzgerald Chief Executive Officer Jennifer’s value driven approach has led her to work in the disability, health, aged care and community sectors for over 30 years. Jennifer is a qualified Physiotherapist and has a Masters in Business Administration. Jennifer is a member of the Australian Council of Health Service Executives, Australian Institute of Management and Australian Physiotherapy Association.

Tom Baxter Ian Morgan Bryce Craggs General Manager, Scope Chief Financial Officer General Manager, Strategic Business Enterprises Ian is a Chartered Accountant Change & Information Tom’s qualifications include with a BSc (Hons.) in Bryce’s qualifications include a BA and Graduate Diploma Physics and has 18 years a Masters in Organisation in Business Administration. international experience in Dynamics, Graduate He has experience in CEO and CFO roles. Diplomas in Leadership & financial services and Organisational Behaviour manufacturing and ebusiness & sectors. Communication.

Packaging & Assembly Corporate Finance Assets

Accounting Property Services Open Employment Financial Systems Transport Systems Accounts Payable Purchasing Government Relations Supported Reporting & Strategic Employment Contract Management Change Projects

Contract Cleaning & Business Development Planning & Projects Grounds Maintenance Relationship Management Strategic Advocacy Planning Reporting Project Office Information & Systems ICT Strategy Strategic Analysis Information & Systems Knowledge Management Business Analysis Budgeting Research

Research Co-ordination Research Support

28 Scope Annual Report 2011 - 2012 Organisational chart John Fay Kylie Payne Joanna Robert Moore General Manager, General Manager, Marketing, Williamson Group Manager, Communications & Client Services Group Manager, Governance, Risk & Quality Fundraising John has qualifications People & Culture Robert’s qualifications Kylie’s qualifications include as a Division 1, 3 and 4 Joanna’s qualification is a BA include a BA (Hons) and a Bachelor degree in Nurse (Ireland) and a BA in (Hons) and she has over 20 Graduate Diploma in Accounting and Law Business Administration. years experience in Human Business Management and a Graduate Resources roles. (Organisational Systems). Diploma in Direct Marketing.

Scope’s Communication Marketing Learning and Governance Resource Centre Development

Fundraising Internal Audit Lifestyle OH&S Options Public Education Legal, Regulatory Industrial Relations & Compliance Inclusion & Community Development Public Relations Payroll Quality Management Individualised Support Partnerships, Events and Sponsorships Recruitment Risk Management Respite Internal Remuneration Communications Supported Accommodation Volunteers Membership Therapy & Psychology

Organisational chart Scope Annual Report 2011 - 2012 29 We perform to a high standard (cont.)

Board in profile

Louis Lachal Christian Astourian David Lloyd Jones Appointed to the Board in 2009. Elected to the Board in 2003. Appointed to the Board in 2011. Louis is Board President, and an Christian is Deputy Vice President David is Treasurer, and member of the ex officio member of all Board and a member of the People and Finance and Fundraising Committees. Committees. Louis was previously Governance Committee. Christian He holds a Bachelor of Business Managing Director of the Amcor works full time as a co-ordinator for from Swinburne University and is a Australasia Group. He has held Diversity and Disability, which is a qualified CPA. David has an extensive many senior management roles, self advocacy program for people background in managing small to both commercial and operational, with a disability from a non English medium sized businesses. He is within Australia and overseas. speaking background, run from the currently a Director of a number of Migrant Resource Centre North West private companies in the food, industrial in St Albans. He fluently speaks four equipment and engineering industries. Mark Burrowes languages. He sits on the Disability Elected to the Board in 2009. Mark is Advisory Committee for the Melbourne Dylan Alcott OAM Vice President, Chair of the Strategic City Council and the State Government Alliance Committee and member of the Disability Service Board with the Elected to the Board in 2011. Dylan is Finance, and People and Governance Disability Service Commissioner. He a motivational speaker and is currently Committees. Mark is the parent of a is a Board member for Arts Access studying Commerce at the University young man with cerebral palsy, and his Victoria, and at Federal level he is the of Melbourne. Dylan Alcott is a son accesses Scope services along Chairperson of the Disability Advisory member of the Australian “Rollers” with other disability services. Mark Committee for the Federation of wheelchair basketball team. Dylan is a former member of several Ethnics Community Councils of won a gold medal at the 2008 Summer not-for-profit Boards, including the Australia. Paralympics in Beijing as part of the Reach Foundation, The Starlight Australia men’s national wheelchair Children’s Foundation, Belmore basketball team, as well as receiving Road School and Managing Director a Medal of the Order of Australia for of Medibank Private. He has a 30 service to sport as a Gold Medallist at year career in corporate management the Beijing 2008 Paralympic Games. and his most recent position is GM Home Timber and Hardware, part of Woolworths Home Improvement Division.

Louis Mark Christian David Dylan Lachal Burrowes Astourian Lloyd Jones Alcott OAM

30 Scope Annual Report 2011 - 2012 Board in profile Robert Bowen Karen Cleave Janet Torode Elected to the Board in 2008, having Appointed to the Board in 2009. Elected to the Board in 2007. Janet is a previously served as a Director for two Karen is Chair of the Risk and Audit member of the People and Governance years from 2005. Robert is Chair of the Committee and member of the and Strategic Alliance Committees. Fundraising Committee. His brother Strategic Alliance Committee. Karen As the parent of a daughter with a John is supported by Scope and lives has had a career with the Victorian disability, Janet has been an advocate in Scope supported accommodation Government since the mid 1980s, for people with a disability for more in the Southern Region. Robert is a joining from the Commonwealth that 20 years and is actively involved Director of a national building company. Public Service. Karen has worked on regional disability committees. He is experienced in construction, in Community Services and Health, She is a paediatric dietician who procurement and operations Treasury, Education and the Premier’s works as a senior clinician in an Early management and has a history with Department. Her roles have covered Childhood Intervention Service for successful fundraising activities for program policy development and the Department of Education and charitable organisations. delivery such as Disability Services Early Childhood Development. and Primary Care. Wendy Brooks Rod O’Loan Appointed to the Board in 2011. Wendy is a member of the Fundraising Elected to the Board in 2007. Rod is Committee. Wendy holds a Bachelor a member of the Finance and People of Music and Bachelor of Laws (Hons) and Governance Committees. Rod has and her career has spanned marketing, also taken a particular interest in Scope general management and philanthropy Business Enterprise activities. With in the not-for-profit and tertiary a degree in Economics, Rod has an education sectors. Wendy is a Lawyer extensive background in management with Moores Legal and Philanthropy and logistics and, prior to his retirement, Consultant to The Trust Company. held senior management positions Her interest in charity law reform in both the government and non- and human rights informs Wendy’s government sectors. involvement as Director of a number of Boards and member of the Ministerial Disability Advisory Council. Acquiring a neuro-muscular condition in 2000 has given Wendy’s family an insight into living with a disability.

Robert Wendy Karen Rod Janet Bowen Brooks Cleave O’Loan Torode

Board in profile Scope Annual Report 2011 - 2012 31 We perform to a high standard (cont.)

Corporate Governance Statement

As at 30 June 2012 Code of Conduct Finance Committee This statement outlines the The Board has adopted a Code of The role of the Finance Committee is current Corporate Governance Conduct, incorporating a detailed to put in place a structure of review Practices within Scope. Conflict of Interests Policy. and authorisation designed to ensure The Company Secretary maintains the truthful and factual presentation of Scope (Vic) Ltd is a public company a record of Board member’s the company’s financial position. This limited by guarantee with a interests and the Conflict of should include, but is not limited to: membership base of 6,558 members. Interests Policy is noted at the The operations of the company > Review and consideration of the commencement of Board meetings. are governed by a Constitution financial statements. approved by the members and by > Ensuring the independence and the Corporate Governance Policy. Evaluation of Board competence of the company’s performance external auditors. The Board The Board holds a critique at the The Finance Committee is chaired The Board is responsible for the conclusion of each meeting to by the Treasurer, David Lloyd Jones overall governance of the organisation, discuss and assess its performance. (and was formerly chaired by David including its strategic direction, Formal Board evaluations are Colliver). The following Directors sit as establishing goals for management held on a triennial basis. Committee members: Louis Lachal, and monitoring the achievement of Wendy Brooks, Mark Burrowes and goals. The Board is composed of Board Committees Rod O’Loan. Alasdair Norton and 10 members, five of whom were David Colliver ceased as members elected by members and five The Board has five standing of the Committee during the year. appointed by the Board. Committees: the Finance Committee; the Risk and Audit Committee; the The Company Secretary attends all Risk and Audit People and Governance Committee; Board meetings and is responsible the Strategic Alliance Committee; Committee for the agenda and minutes of the and the Fundraising Committee. The Board and Committee meetings. The role of the Risk and Audit Fundraising Committee is currently Committee is to review and advise The Chief Executive Officer and senior inactive; however, the Committee the Board on Scope’s policies on members of the Executive attend all members continue to provide advice risk oversight and satisfy itself that Committee meetings. The attendance to management about fundraising management has developed and of the Chief Executive Officer and matters. All Committees have formal implemented a sound system of risk senior members of the Executive at the terms of reference that are reviewed management and internal control People and Governance Committee on an annual basis. The Committees (through oversight of internal audit is at the discretion of the Board. report to the Board at the Board processes). The committee also Senior management, operational meeting immediately following each reviews the annual external auditor’s staff and representatives of other respective Committee meeting. letter to ensure internal and risk organisations are invited to Board No Committee has any delegated issues are addressed. meetings when required for powers from the Board and can discussions on relevant agenda items. only make recommendations to the The Risk and Audit Committee Board for approval. is chaired by Karen Cleave and in In addition to the Board meetings, the addition comprises Louis Lachal and Board attended the Annual General Independent Committee members independent member Philip Oswald. Meeting held on 9th November 2011 may be appointed to Board Advisory Alasdair Norton and David Colliver and a Strategic Planning meeting Committees in accordance with the ceased as members of the held on 26th April 2012. Board policy on the appointment of Committee during the year. independent members. They are The number of meetings and also governed by their own Code attendance of Board members of Conduct. at Board meetings is detailed on page 34. The purpose of each Committee is set out in the Corporate Governance Policy.

32 Scope Annual Report 2011 - 2012 Corporate Governance Statement People and Strategic Alliance Internal Audit Governance Committee The Board has approved a three year internal audit program delivered by an Committee The role of the Strategic Alliance independent consulting firm including The role of the People and Committee is to strengthen Scope’s Board, financial, operations, systems, Governance Committee includes, relationships and develop partnerships processes and controls. but is not limited to the: with other organisations in order to achieve positive outcomes for people Investment Appraisal > Role of a nomination committee with a disability. This means: to oversee the selection and The Board, through the Finance appointment practices of the > Understanding the needs and Committee, regularly appraises and company. priorities of people with a disability. reviews the investment policy for the organisation. Additionally, the > Role of a remuneration committee > Anticipating and being responsive to organisation has clear guidelines for to ensure appropriate remuneration changes in the external environment. capital expenditure. These include policies are in place. > Ensuring that Scope remains measurement against corporate > Oversight of Scope’s governance sustainable and relevant to future objectives, annual budgets, business practices. generations. case procedures and levels of delegated authority. The Committee is composed only The Committee is chaired by Mark of Board members and is chaired Burrowes and also comprises Louis Corporate Policies and Compliance by the President, Louis Lachal (and Lachal, Karen Cleave and Janet Torode. formerly chaired by Alasdair Norton). Alasdair Norton ceased as a member The Board undertakes regular and The sitting members are Mark of the Committee during the year. annual reviews of the policies, levels Burrowes, Christian Astourian, of authority for approval and the Rod O’Loan and Janet Torode. Internal Control implementation of an organisational Alasdair Norton ceased as a member compliance schedule. of the Committee during the year. The Board acknowledges that it is responsible for the overall internal Risk Management control framework of the organisation. Fundraising Committee To assist in the discharge of this The organisation has implemented responsibility the Board has a strategic and operational risk The Fundraising Committee is framework. This includes the use currently inactive. The role of the approved the following internal control framework: of software that integrates risk Committee was to review, assess management with strategic and and make recommendations on Strategic and Business Planning business planning. The Board, through fundraising policies and procedures the Risk and Audit Committee, that enhance corporate and individual The performance of the organisation in receives reports on the status of risks performance as documented in the delivery of the corporate objectives recorded on the Scope risk register. Scope’s Strategic Plan. The Committee is monitored by the Board through considered issues and made detailed monthly, quarterly and annual recommendations regarding matters reporting processes. Insurance referred by the Board that related Scope continues the successful to any aspect of fundraising. Financial Reporting management of its claims profile The Committee comprised Chair, The organisation undertakes a across its insurance portfolio. Robert Bowen, Louis Lachal and comprehensive budgeting process Wendy Brooks and independent with approval of annual budgets by members Liliana Sanelli and Jo the Board in June. Monthly actual Burrows. David Lloyd Jones and results are reported against budget and Alasdair Norton ceased as members revised forecasts for the year of the Committee during the year. are prepared regularly. Louis Lachal President

Corporate Governance Statement Scope Annual Report 2011 - 2012 33 We perform to a high standard (cont.)

Corporate Governance Statement Attendance at Board and advisory committee meetings

The Board Director A B Louis Lachal – PRESIDENT FROM FEB 11 9 8 Mark Burrowes * – VICE PRESIDENT 9 6 Christian Astourian – DEPUTY VICE PRESIDENT 9 7 David Lloyd Jones – TREASURER FROM NOV 11 9 8 Dylan Alcott (ELECTED NOV 11) 5 3 Robert Bowen 9 6 Wendy Brooks 9 6 Karen Cleave ** 9 4 Rod O’Loan 9 8 Janet Torode 9 8 Alasdair Norton – PRESIDENT UNTIL FEB 12 (CEASED FEB 12) 6 6 David Colliver – TREASURER UNTIL OCT 11 (CEASED OCT 11) 3 1

A Number of meetings held during the time the Director held office B Number of meetings attended * Mark Burrowes granted leave of absence for Oct 11 Board meeting. ** Karen Cleave granted leave of absence for Apr 12 and May 12 Board meetings.

Finance Committee Director A B David Lloyd Jones – CHAIR FROM NOV 11 9 9 Louis Lachal – PRESIDENT – EX OFFICIO FROM FEB 12 9 9 Wendy Brooks – FROM FEB 12 5 2 Mark Burrowes * 9 6 Rod O’Loan 9 9 Alasdair Norton – PRESIDENT – EX OFFICIO UNTIL FEB 12 (CEASED FEB 12) 5 5 David Colliver – CHAIR UNTIL OCT 11 (CEASED OCT 11) 3 2

A Number of meetings held during the time the Director held office B Number of meetings attended * Mark Burrowes granted leave of absence for Oct 11 and Nov 11 Finance Committee meetings.

Risk and Audit Committee Director A B Karen Cleave * – CHAIR 4 3 Louis Lachal – PRESIDENT – EX OFFICIO FROM FEB 12 2 1 Philip Oswald – INDEPENDENT MEMBER 4 4 Alasdair Norton – PRESIDENT – EX OFFICIO UNTIL FEB 12 2 2 David Colliver (CEASED OCT 11) 1 0

A Number of meetings held during the time the Director held office B Number of meetings attended * Karen Cleave granted leave of absence for May 12 Risk and Audit Committee meeting.

34 Scope Annual Report 2011 - 2012 Corporate Governance Statement People and Governance Committee Director A B Louis Lachal – PRESIDENT/CHAIR FROM FEB 12 1 1 Christian Astourian 4 3 Mark Burrowes * 4 2 Rod O’Loan 4 3 Janet Torode 4 4 Alasdair Norton – PRESIDENT/CHAIR UNTIL FEB 12 3 3

A Number of meetings held during the time the Director held office B Number of meetings attended * Mark Burrowes granted leave of absence for Oct 11 People and Governance Committee meeting.

Strategic Alliance Committee Director A B Mark Burrowes – CHAIR 2 2 Louis Lachal – PRESIDENT – EX OFFICIO FROM FEB 12 2 1 Karen Cleave * 2 1 Janet Torode ** 2 1 Alasdair Norton – PRESIDENT – EX OFFICIO UNTIL FEB 12 1 1

A Number of meetings held during the time the Director held office B Number of meetings attended * Karen Cleave granted leave of absence for May 12 Strategic Alliance Committee meeting. ** Janet Torode granted leave of absence for Sep 11 Strategic Alliance Committee meeting.

Fundraising Committee Director A B Robert Bowen – CHAIR 1 1 Wendy Brooks 1 0 Louis Lachal 1 0 David Lloyd Jones 1 1 Jo Burrows – INDEPENDENT MEMBER FROM SEP 11 1 0 Liliana Sanelli – INDEPENDENT MEMBER 1 1 Alasdair Norton – PRESIDENT – EX OFFICIO UNTIL FEB 12 1 1

A Number of meetings held during the time the Director held office B Number of meetings attended

Corporate Governance Statement Scope Annual Report 2011 - 2012 35 Scope to have my voice heard

Sarah Masters and Jackie Wilson are supported by Scope in Gippsland to have their say. This year, Jackie joined her community at the Make it Real Rally.

36 Scope Annual Report 2011 - 2012 Scope’s voice inspires action Scope’s voice inspires action ›  Our reputation enables Scope is a leader in the disability sector, the organisation ensuring that we represent the interests to influence key stakeholders. and values of people with a disability ›  Scope represents and their families. This year Scope has the interests of people with a disability and championed the introduction of the their families. National Disability Insurance Scheme and encouraged the community to support the inclusion of people with a disability.

Achievements

We stepped up our Scope successfully submitted Scope CEO is a Director of campaign for the an application for the Cerebral Palsy Australia and National Disability Cairo Project, which will Ability First Australia and a Insurance Scheme (NDIS). provide new supported member of the National Disability accommodation options. Services State Committee.

Scope remains a “The DisabiliTEA was an excellent announcements made at the Rally. opportunity to share with everyone In Sydney, Prime Minister of Australia, key campaigner for the importance of the NDIS for the the Honourable Julia Gillard announced the NDIS people we support. We had a big the NDIS would be launched in turnout and it was a great morning,” five sites across the country next 2011-12 saw Scope continue to lead said Wendy Jensen, Coordinator at year, supporting more than 20,000 the disability sector in campaigning Scope Lilydale Lifestyle Options. Australians with a disability. for the introduction of the NDIS. In April 2012, Scope rallied with In August 2011, Scope participated 15,000 Australians as part of the in DisabiliTEA, the largest disability Make it Real Rally. The Make it event in Australia’s history, with more Real Rally was held in capital cities than 900 DisabiliTEAs taking place across Australia, with the Victorian throughout Australia. Scope held eight Rally held at Federation Square in DisabiliTEAs to share the importance Melbourne. People who Scope of the NDIS with local communities. support came together to show Scope Lilydale Lifestyle Options their support for the NDIS. Scope hosted a DisabiliTEA with more than was pleased with the government 40 people attending.

Scope’s voice inspires action Scope Annual Report 2011 - 2012 37 Scope’s voice inspires action (cont.)

Scope members Scope celebrates See the Person Members make a strong contribution national events to the work of Scope and are a vital link Scope joined Australia in celebrating that helps us to make our community National Cerebral Palsy Awareness Scope has more inclusive, accessible and Week, held between 31st July and welcoming for people with a disability. 6th August 2011. Scope partnered Scope has 6,558 members: 146 Life with Cerebral Palsy Australia in hosting Members, 250 Full Members and a wheelchair soccer demonstration 6,558 6,162 Associate Members. We saw a at Federation Square. The event decrease in our membership database showcased the skills and talents of members. this year of 337 members. This is people that live with a disability, and due to a range of reasons, including put celebrity athletes through their members not updating their current paces in a wheelchair obstacle course. contact details, members who felt that To close the week, Scope held a they were no longer able to contribute Masterclass in Baking at Box Hill to Scope’s governance and members Institute, in their Bakers Delight Centre that did not renew for 2011 - 12. of Excellence, for six children who live Scope held its 63rd Annual General with cerebral palsy. The Masterclass in Meeting (AGM) on Wednesday, Baking was hosted by John Hughes, 9th November 2011. Channel Seven 2011 Masterchef contestant, who journalist Amy Parkes was our MC lives with cerebral palsy. John was an for the day, with Carmen DeBono, inspirational teacher, bringing to life the a Scope supported employee being message that people with a disability our guest speaker. More than 360 can achieve their dreams. The six people came together for the AGM, children, along with their siblings and including Scope members, staff, parents all loved the experience and all families and people we support. left inspired by what they can achieve. Margaret Ross AM was presented with Scope Life Membership, recognising her commitment to Scope, through her involvement in funding the development of Scope James Street respite facility.

James Murnane and Scott Finerty at the Amy Parkes and Carmen DeBono at Scope’s AGM. Scope Lilydale Lifestyle Options DisabiliTEA.

38 Scope Annual Report 2011 - 2012 Scope’s voice inspires action We support individuals to have their voices heard Scope supports groups and individuals to participate in rallies and events that are important to them. Scope ICON Lifestyle Options is one group that has been actively involved in rallies throughout the year. In April 2012, four people we support and staff travelled from Bendigo to attend the All Aboard Rally at Parliament House. The Rally launched All Aboard’s campaign, which is fighting for Jye Yates, Daniel Reid, Tamati Poingdestre, Kim Barlow and Sophie Wade trains, trams and buses that on the steps of Parliament House for the All Aboard Rally. everyone can get on, stations and stops that are accessible, safe The group came from Bendigo This means that I might have to and comfortable, and information for the event as the fight for wait another half an hour for the that everyone can find and use. accessible public transport is next bus. Everyone should be able The All Aboard campaign is raising very important to them. to get around, it shouldn’t matter if you have a wheelchair or not, concerns about the level of access, “I attended the Rally because you shouldn’t have to wait,” and is calling on the government I catch the bus and the system said Tamati Poingdestre from and transport authorities to address needs to get better. Sometimes Scope ICON Lifestyle Options. the accessibility issues related to I have problems because not all the Victorian transport system. buses are wheelchair accessible.

John Hughes with Will Inglis at the Scope Masterclass in Baking. Craig Hargreaves showing his support at the Make it Real Rally.

Scope’s voice inspires action Scope Annual Report 2011 - 2012 39 Scope’s voice inspires action (cont.)

Influencing Scope’s involvement in the project Engagement with follows on from our discussions the supported with the government in 2010 - 11 political leaders accommodation about shifting the current supported Scope continued to engage with model accommodation funding model political leaders this year and to towards multi-unit, multi-storey give them an insight into the Scope, in partnership with affordable developments. services that Scope provides. housing provider Haven, and the Scope was successful in its Mackie Development Group, In August 2011, representatives submission to be the service provider submitted an application for the from Scope, along with families and for the Cairo Project. We will be Cairo Project, which will dramatically children that Scope support, came responsible for the provision of support shift the supported accommodation together with the Honourable Jenny to the six supported accommodation funding model. In April 2012, Macklin, Minister for Families, Housing, places currently funded by the State the Commonwealth Government Community Services and Indigenous Government. Scope is also likely to be announced that the Cairo Project Affairs, to celebrate the achievement the service provider for the additional would receive $4.1 million under of 1,000 registrations across Australia four ISP clients who will occupy the the Supported Accommodation for the Better Start for Children with a remaining SAIF-funded apartments. Innovation Fund (SAIF). Disability Initiative. Town Planning has been granted for The Cairo development will be a the project and design is currently in In September 2011, Scope was joined high-rise residential tower of more progress. The Cairo development aims by the Honourable Wendy Lovell than 220 apartments located in to be operational by the end of 2014. MLC, Minister for Children and Early Southbank. Cairo is based on the Childhood and Development, for the concept of a vertical village, and launch of Scope’s One Day at a Time establishes a new, fully-integrated resource. The resource is designed for community shared by people living children accessing Early Year’s services, in supported accommodation, and for parents to use collaboratively affordable housing, and private with Early Childhood workers. residential apartments.

Perspectives drawing of the completed Cairo Building. The Honourable Jenny Macklin, Minister for Families, Housing, Community Services and Indigenous Affairs with Jessica Thomas at the Better Start celebration. 40 Scope Annual Report 2011 - 2012 Scope’s voice inspires action In November 2011, the Honourable Scope contributes as a The year ahead Bill Shorten, Minister for Employment and Workplace Relations paid a special member organisation To strengthen our membership visit to Scope St Albans Lifestyle Scope’s involvement as a member in database, Scope is relaunching the Options for an afternoon tea and tour disability sector organisations ensures Membership Benefits Program. The of the site. It was a great opportunity that we have a voice in important new Scope Membership Benefits to encourage awareness of Scope’s sector issues. Scope is a member Program will offer members savings services. of Cerebral Palsy Australia, Ability at more than 2,000 restaurants, hotels and leisure activities across Australia. Other political leaders that we engaged First Australia, National Disability with throughout the year included Services, Association for Children with The NDIS will result in additional Monash Mayor Stefanie Perri officially a Disability and The Early Childhood funding and support for people with a opening Scope South East Industries, Intervention Association. Scope works disability. However, it will not cover all Councillor Jackie Watts from the closely with these organisations to the supports needed for people with City of Melbourne endorsing the share research and information. We a disability and their families. We will launch of the Communication Access also work together with Government to not have a clear understanding about Symbol and Councillor Jennifer Kanis inform public policy to ensure that it is this funding gap until the launch sites speaking at Scope’s Telescope writing responsive to the needs of people with commence in 2013. disability and their service providers. competition awards ceremony. We will continue our involvement Jennifer Fitzgerald, Scope’s CEO is in the Cairo Project to ensure a Director of Cerebral Palsy Australia the building will provide the best and Ability First Australia. She is also opportunity for people with a disability Do it Together on the Victorian State Committee of to be integrated into their community. National Disability Services.

Scope was successful in its submission to be the service provider for the Cairo Project.

Kath Schroeter talking with the Honourable Scope member Greg Axtens asking a question of the Board at Scope’s AGM. Bill Shorten, Minister for Employment and Workplace Relations on his visit to Scope St Albans Lifestyle Options. Scope’s voice inspires action Scope Annual Report 2011 - 2012 41 Fatima Jong has worked at Scope Scope to have South East Industries for 11 years. She a job I love loves learning new skills and the independence her job creates.

42 Scope Annual Report 2011 - 2012 We are sustainable We are sustainable › We recognise and Sustainability for Scope incorporates respond to change. financial sustainability, workforce › Scope is financially secure. sustainability, environmental sustainability, › Scope engages donors to make it one of their operational efficiency and ensuring our charities of choice. › Research is integral services remain relevant to the people to Scope’s future. we support. We are committed to › We maximise the value of our physical assets. providing certainty of services for › Scope services are market people with a disability. oriented, competitive and sustainable.

Achievements

Scope opened the We continued to implement Scope completed the redeveloped Scope our transport strategy to provide transition of its IT infrastructure South East Industries. flexible transport solutions. to a private cloud based environment.

Scope South The $2.5 million redevelopment The redeveloped site ensures the provides supported employees with sustainability of the business going East Industries the certainty that their employment forward. We have the potential to redevelopment is sustainable. It will allow the increase the volume of business workforce to increase by 50%, through Scope South East Industries, Scope increased employment dramatically improving the employment and the introduction of automation, opportunities for people with a opportunities for people with a disability as part of our overall service disability with the opening of Scope in the area. The redeveloped site is delivery. This demonstrates Scope’s South East Industries in April 2012. now a state-of-the-art food packaging commitment to looking to technology After 25 years in Clayton, Scope South plant with five clean rooms for food to improve opportunities and East Industries has been redeveloped packaging, significantly expanded sustainability. and expanded at a new site in warehouse storage facilities, and a Oakleigh. Scope recognised that our much more accessible environment. largest disability enterprise was located These facilities provide the opportunity in ageing facilities that lacked flexibility for all employees to develop their skills in terms of both employment and and enjoy a greater variety of jobs. customer opportunities.

We are sustainable Scope Annual Report 2011 - 2012 43 We are sustainable (cont.)

Developing facilities Rollout of transport Scope has continued to lobby for improved access to transport for for the future strategy people with a disability with the In April 2012, Scope began operating Scope has continued to deliver on Victorian Taxi Directorate, Victorian services at the redeveloped Scope the transport strategy for 2011 - 14. Council of Social Service, the Victorian Shannon Park. This $4.3 million The aim of the transport strategy is to Community Transport Association redevelopment has produced a new increase the efficiency of our transport and the Taxi Industry Inquiry. Scope facility that houses a state-of-the-art usage through reducing the size of our representatives and people we support hydrotherapy pool, an accessible transport fleet, to move to taxis and regularly attend meetings with the garden and five purpose-built activity other forms of transportation, and to Victorian Taxi Directorate to discuss rooms. Lifestyle Options and therapy work with other organisations. issues and solutions that people services are both based at the site, we support have with the current We have reduced our fleet from as well as providing a base for people taxi system. This ensures that our 53 vehicles to 47 vehicles. We are to access their community. Scope transport is sustainable, and meets no longer using vehicles that require Shannon Park has been warmly the needs and expectations of the special licenses, meaning that all welcomed by the Geelong community, people we support. staff members can now use them. as it provides a community hub for local organisations in need of We have continued to work with accessible rooms, training facilities other disability service providers, and activity bases. to achieve greater efficiency in transport arrangements. Our goal is Do it Right This year saw the commencement of to establish taxi routes to transport construction for Scope James Street, individuals who live in a similar area, a respite facility in Scope’s Eastern regardless of what disability service Region. Scope James Street will begin We worked with they access. These plans are still delivering services in early 2012 - 13. underway in the Eastern and Loddon the Victorian Taxi It will provide much needed respite Mallee Regions. services to more than 60 families in Directorate to the Eastern Region. improve taxi services. To ensure that all of Scope’s facilities maintain their condition and functionality and meet the needs of the people we support, we conduct annual audits of all sites. These audits identify aspects of sites that need to be addressed to ensure they are suitable for the people we support, including replacement of floor covering, painting and fixing equipment within the site.

Kurt Cabanilla from Scope St Albans Artist’s perspective of Scope James Street. Lifestyle Options using a taxi to access the gym.

44 Scope Annual Report 2011 - 2012 We are sustainable Environmental sustainability This year, Scope’s Central Office green team has worked to increase awareness across the organisation about the importance of minimising our impact on the environment. The green team has implemented some changes at a grass roots level to reduce Scope’s impact on the environment. One example of this is in Scope’s Southern Region and Central Office where different recycling David Williams with taxi driver Vikram Sharma. bins have been placed at the site to correctly sort waste into paper, food, Benefits of taxis Because I have to catch them so plastics and rubbish. This change is for Scope often, I have my own regular taxi a simple and cost-effective way to driver. During the week, my driver increase awareness amongst staff Scope’s increased dependence is Vikram. He is a dependable about the importance of considering on taxis does not just result in driver who is never late. Vikram the environment and reducing our sustainability benefits. They also is also very friendly and always environmental footprint. have a positive impact for the up for a chat. We talk about our people we support. David Williams families and what we have been The green team has faced a from Scope Knox Lifestyle Options doing in our lives. number of challenges this year in implementing a green approach across shares his experience with using I am very glad that I have such more taxis this year. the organisation. Whilst there have a reliable taxi driver, otherwise been local initiatives, the biggest “I catch taxis almost every day, I would become quite nervous challenge has been embedding an so it is very important to me that and distressed. You really need environmentally friendly approach I have a reliable driver. Every to be able to feel comfortable across the organisation. This issue weekday morning I catch a taxi with the person who is driving will be addressed next year through to Scope Knox Lifestyle Options. you everywhere. the implementation of environmental On the weekends I use taxis to Taxis allow me to have a lot Key Performance Indicators (KPI). catch up with my friends and more freedom and independence visit my mum. in my life.”

Darren Wilton, Frank Costa and Mark Robinson at Scope Shannon Park. The new recycling bins in place at Scope’s Southern Region and Central Office.

We are sustainable Scope Annual Report 2011 - 2012 45 We are sustainable (cont.)

Further GoldCare majority of the hard copy files being The year ahead transferred to an electronic format, development which ensures that all information We will continue to deploy GoldCare In 2011 - 12, Scope continued to in terms of client records, service modules across the organisation, implement GoldCare modules across plans and therapy notes are easily including the full rollout of Client the organisation. GoldCare is the accessible by authorised staff. Notes and Documents, and the Client Management system that The pilot in Scope’s North and deployment of electronic timesheets, enables staff to record and share client West Region was successful, so which automatically applies the Award information more consistently and this functionality will be rolled out rules and conditions. When fully securely. GoldCare interfaces with across the organisation in 2012 - 13. deployed, GoldCare will standardise Scope’s finance and payroll systems, and align business processes to support integrated planning, delivery provides accurate and meaningful Improvement in reports and analysis, and has and reporting, improving efficiencies improved resource management IT infrastructure in those areas. GoldCare will also for direct care staff. improve the quality of client data, This year, as part of a new Managed which will assist in identifying funding Scope rolled out GC Web, which Service Agreement (MSA) Scope needs and the development of strong, allows therapy and psychology completed the transition of its IT factual business cases that will support staff to access GoldCare remotely. infrastructure to a private cloud based the sustainability of Scope. This enables therapists to enter environment. All of our servers have relevant information about people been replaced with new servers at In 2012 - 13, environmental KPIs will be they are supporting while with them, data centres in Port Melbourne and implemented for all senior managers if appropriate. The Staff Manager Burnley. The shift to the MSA and across the organisation. These KPIs module was also successfully the cloud environment has resulted will cover areas such as paper usage deployed across all regions, and in the replacement of ageing servers and energy usage and will make staff supports managers in the scheduling and infrastructure, without which a accountable for their impact on the of staff shifts. This module assists major capital outlay would have environment. This will ensure that in identifying vacancies and provides been required. reducing our impact on the environment will remain a focus going forward. improved functionality in filling those The agreement also includes a new vacancies. managed data network with improved A pilot of Client Notes and Documents bandwidths available to all sites, was conducted in Scope’s North and resulting in staff being able to work West Region. This enables users to more productively on computers view, edit and share electronic client across the regions. records. This pilot resulted in the

Ricardo Silva from Scope’s ICT team Staff learning about the new GoldCare modules. supporting the transition of computers to the new servers.

46 Scope Annual Report 2011 - 2012 We are sustainable Scope’s commitment The Bridging Project: Focuses Dysphagia Benchmarking Project: on developing the capacity of A three-year joint project between to research communities to be more inclusive of Scope, Yooralla and Able Australia, Scope’s research team sets us apart people with disability who also have to address the gap in dysphagia from other organisations as we are mental health issues. The project has management (eating and swallowing dedicated to finding new ways to developed counselling practitioner impairment) for people with a disability. create a better life for people with a resources, including publications in the The project will develop, implement disability. We continued to develop areas of counselling, grief and loss, and and promote benchmarks of best partnerships in 2011 - 12 to ensure that accessible mental health fact sheets. practice for dysphagia services for our research is effective, and remains adults across the disability sector in focused on practical outcomes for Listening to those rarely heard, Victoria, and develop a training and people with a disability. Our research supported decision-making: resource package to support this. partners and supporters for 2011 - 12 Developing and testing ways for are listed on page 95. Victorians with a profound learning Grief and Bereavement in People disability to gain greater control of their with a Disability: This project aims to The benefits of Scope’s research are lives by driving their own decisions develop and evaluate the effectiveness multi-faceted. Our research projects through best practice in supported of a specific group intervention and findings influence not only Scope’s decision-making. program for grief experienced by practice and services, but also the people with an intellectual disability wider disability sector. This enables Inclusion of people with a disability and complex communication needs. us to deliver on the outcomes that are in counselling and decision-making expected by the people we support. using a graduated, multi-level The 1-in-4 poll: A national survey of Scope recognises research as an communication system: Developing people with a disability, collaborating integral component of our sustainable and piloting a communication system with Deakin University, with the first future. Participating and learning that can be used by counsellors when poll focussed on social inclusion. It from research provides people with working with people with complex aims to increase understanding of a disability the certainty that we will communication needs. the views and needs of people with a continue to meet their needs in an disability and increase their capacity to ever changing environment. The Outcomes Project: A influence social and political processes. Following is an overview of the multi-faceted project identifying ongoing research projects that ways to measure the outcomes Scope is undertaking. experienced by people with a disability, their families and carers, and the communities with which they engage. Do it Better Tools developed by this project include the Impacts and Outcomes Scale, the Family Coping and Capacity Scale, Scope is involved in and the Measurement of Outcomes in Services and Supports tool. Optimising leisure participation: 23 In partnership with Murdoch Children’s Research Institute, La Trobe University research projects and the Royal Children’s Hospital, of national and developing and testing a multi-strategy intervention aimed at promoting the international participation of young people with a significance. physical disability.

We are sustainable Scope Annual Report 2011 - 2012 47 Scope to have the support I need

Michall Hudson is supported by Scope through physiotherapy at school, occupational therapy at home and speech pathology. Michall now uses an Ipad to support his communication.

48 Scope Annual Report 2011 - 2012 Fundraising Fundraising The generosity of our community this year has allowed Scope to continue delivering high quality services for people with a disability. We would not have been able to achieve our outcomes this year without the support from individuals, community groups, organisations and Trusts and Foundations that were committed to Scope.

Achievements

Scope raised $5.1 million Scope launched Scope reached the through fundraising efforts. Scope See Me September, fundraising target for a month-long campaign the Scope @ Shannon to raise awareness and Park Appeal. funds for Scope.

Scope fundraises Capital campaigns Bequests ethically A focus for Scope’s fundraising efforts This year we have continued to build this year was capital campaigns, raising relationships with our donors and Scope (Vic) Ltd is endorsed as a total of $1.061 million. This year, encouraged them to consider leaving a a deductible gift recipient under Scope raised money for the Scope gift to Scope in their Will. We received Subdivision 30-BA of the Income @ Shannon Park Appeal and Scope just over $1 million from bequests Tax Assessment Act 1997. James Street, a new respite facility and endowments this year. These Scope is committed to upholding in the Eastern Region. We received donations allow people to support the highest standards of professional invaluable support from the community, Scope for years to come, while not fundraising practice. Scope is a together with Trusts and Foundations impacting on their current lifestyle. member of the Fundraising Institute for the capital campaigns, allowing of Australia (FIA), and as such the fundraising targets for both these undertakes fundraising activities in projects to be reached. The statutory accordance with their Principles and accounting figures include an Standards of Fundraising Practice. additional $1.19 million revenue Scope’s membership with FIA fundraised from a prior year, and signifies to our donors and recognised this financial year with stakeholders our commitment the commencement of the project. to ethical fundraising practices.

Fundraising Scope Annual Report 2011 - 2012 49 Fundraising (cont.)

Direct marketing We engaged with our supporters with six mail appeals throughout the year. Each appeal highlighted a service within Scope that needed financial support from the community. The appeals all profiled someone whom Scope supports and their family, to communicate to our supporters the impact of their generosity. Our appeals focused on a range of themes, including respite, life-changing equipment, and independence for people with a disability. Our direct response campaign raised $1.133 million. We held four raffles, with 559,557 Natalie Palancian in her new wheelchair with school friend Hannah. tickets sold throughout the community, raising $1.232 million. Life changing for Natalie is to recommend and organise a powered wheelchair. donations Natalie was finding her walker very Organisations Scope’s 2012 Tax Appeal hard at school, especially over long supporting Scope raised much needed funds to distances. She would get really purchase specialised equipment tired. Scope took care of everything Scope relies on the generosity of for people with a disability, for us,” said Josie, Natalie’s mum. corporate and community organisations like Natalie Palancian. in achieving our mission of enabling Getting a wheelchair was a each person we support. A number of Natalie is seven years old and life changing event for Natalie. organisations show support to Scope lives with cerebral palsy. Scope “Natalie learnt to use it so quickly, through our capital campaigns, events has supported Natalie through and it’s given her freedom and and projects. Early Childhood Intervention independence, something we all Services, therapy and recently want for our children.” One of our corporate supporters is supported her in obtaining her Westfield. Scope was the charity We thank our donors for their customised wheelchair. partner of choice for both Westfield continued support in making these Doncaster and Westfield Plenty Valley “Without a doubt the most life changing events happen. during 2011 - 12. Both centres provided important thing Scope has done essential support to Scope during the year through the Westfield Giveability Days, fundraising for local projects, and supporting Scope events.

Aiden and Ryan Havekott enjoying Jye Yates, the face of our New Year Appeal. Everyone enjoying the Scope Family Fun Day. the Westfield Giveability Day.

50 Scope Annual Report 2011 - 2012 Fundraising Successful events The final event for the year was the The year ahead Scope See Me Corporate Breakfast, We revised our event program to held in May 2012. The morning We will continue to look for innovative engage a broader range of community challenged individuals and businesses ways to engage with the community members with Scope. Our event to See the Person, Not the Stereotype. and corporate organisations to ensure program raised $0.545 million. We had a fantastic panel of successful that Scope can sustainably meet the needs of people we support. We launched our events for 2011 - 12 individuals present. The panel consisted with the inaugural Scope See Me of Susan Alberti AO (Chairman of Next year, Scope is embarking on a September campaign. The month Juvenile Diabetes Research Foundation new capital campaign to raise money long campaign is aimed at encouraging (JDRF), National President of JDRF, for a respite facility in Whittlesea. the community to See the Person, Managing Director of Dansu Group Scope will be approaching the Not the Disability. Throughout the and Director of Gold Age); Frank Costa community, along with Trusts and month, a number of events were OAM (Chairman of the Costa Group Foundations to raise money for held, including the Scope Young and former President of the Geelong this much needed development. Ambassadors Conference, Scope Football Club); Andrew Daddo (Media We will build on our inaugural Scope See Me September Schools Week, personality); and Radek Sali (CEO of See Me September event to continue Walk with Me, and the Scope Swisse Vitamins). The morning was raising awareness in the community See Me September Ball. hosted by Dylan Alcott OAM. about the work that Scope does and We held another successful Golf the need that Scope has for financial Challenge in October 2011. More Trusts and Foundations support. than 70 golfers come together to Grants from Trusts and Foundations Scope will work towards expanding support the Scope Equipment Fund, this year enabled Scope to support a our donor base to engage a younger which provides support for people range of projects, including GoKids, demographic. This will ensure the with a disability to access aids and Scope Equipment Fund, Scope sustainability of our fundraising, and equipment that they need. Shannon Park, Research, Scope’s broaden the awareness of Scope The Scope Family Fun Day in March Communication Resource Centre throughout the community. 2012 saw more than 500 people come and Scope’s Public Education team. together at the Collingwood Children’s In 2011 - 12, Scope received Farm. This event engaged a younger $0.217 million from successful demographic, targeting families with grant applications, we also received young children. The day also provided $0.674 million towards our capital a fantastic opportunity for families who campaigns. A focus for next year Scope support to meet and interact. will be improving the success rate of our applications to ensure we can raise more money for Scope.

Students enjoying the Scope Young Ambassadors Conference. Radek Sali, Andrew Daddo, Louis Lachal, Susan Alberti AO, Jennifer Fitzgerald, Dylan Alcott OAM and Frank Costa OAM at the Scope See Me Corporate Breakfast. Fundraising Scope Annual Report 2011 - 2012 51 Directors’ Report and Financials

The Directors present their report, together with the Objectives financial report for Scope (Vic) Ltd. (“Scope”) for the year ended 30 June 2012 and the auditor’s report thereon. Scope’s objectives, short and longer term, are guided by our organisational mission which is to enable each person we Principal Activities support to live as an empowered and equal citizen. Specific objectives are identified and acted upon through The principal activities of Scope during the course of the Scope’s business planning framework. Longer term strategic financial year were the provision of services to people objectives are articulated though our Strategic Plan, the with a disability. development of Scope’s new three year Strategic Plan is There were no significant changes in the nature of the currently being finalised. A top level overview of what the activities of Scope during the year. new Strategic Plan will focus on is as follows; preparing for future delivery of client outcomes under the National Review and result of operations Disability Insurance Scheme, sustainability, workforce development, and leadership within the disability sector. Scope had a deficit from operating activities for the year of $1.250 million (2011: $3.069 million deficit). This was offset Once finalised, strategies to achieve these objectives will by a net gain on sale of property, plant and equipment of be outlined in the body of the Strategic Plan and operational $353,000 (2011: $3.299 million) and net finance income of actions will be documented within departmental business $1.331 million (2011: $1.421 million), resulting in an overall plans. surplus before tax for the year of $434,000 (2011: surplus For the past year our focus has been on sector advocacy, before tax of $1.651 million). analysis in respect of service funding and operating The total operating revenue of Scope was $82.020 million, costs, a new Client Relationship Management system an increase of $6.272 million as compared to the 2010 - 2011 implementation, improved OH&S, improved financial financial year. The increase in revenue was due mainly to performance and the development of an updated Strategic increased funding from the Victorian State Government Plan. This work will continue in the year ahead where Scope during the year. will be seeking to adapt its business plans to the changing disability sector environment including the possibility of Significant changes in the strategic alliances with other disability groups. Progress against our Strategic Plan is reported quarterly state of affairs including a range of key performance indicators. These On 2nd December 2011, a Charity Merger Deed was indicators broadly relate to client outcomes / satisfaction, signed between Ashcare Inc and Scope (Vic) Ltd, whereby financial results, fundraising and workforce engagement. Ashcare has gifted its business assets and operations to Scope as outlined in note 6 to the financial statements. Dividends In the opinion of the Directors, there were no other significant Scope’s constitution specifically prohibits the declaration or changes in the state of affairs of Scope that occurred during payment of dividends. the financial year under review, not otherwise disclosed in this report or the financial statements. Events subsequent to Likely developments reporting date Scope will continue to provide services to people with a Other than those issues disclosed in these financial disability but is dependent upon the Victorian and Federal statements, there has not arisen in the interval between Governments to continue the funding of these operations. the end of the financial year and the date of this report any item, transaction or event of a material and unusual nature that are likely, in the opinion of the directors of Scope, to significantly affect the operations of Scope, the results of those operations, or the state of affairs of Scope, in future financial years.

52 Scope Annual Report 2011 - 2012 Directors’ Report and Financials Indemnifications and insurance of Lead auditor’s independence officers and auditors declaration The lead auditor’s independence declaration is set out Indemnification on page 53 and forms part of the directors’ report for the Scope has agreed to indemnify the officers of Scope against financial year ended 30 June 2012. all liabilities to another person (other than Scope or a related entity) that may arise from their positions as officers of Rounding off Scope. Scope has not indemnified or made any relevant agreement for indemnifying against a liability of any person The Company is of a kind referred to in ASIC Class Order who is or has been an auditor of the company. 98/100 dated 10 July 1998 and in accordance with that Class Order, amounts in the financial report and directors’ Insurance premiums report have been rounded off to the nearest thousand dollars, unless otherwise stated. During the year, insurance cover was provided in respect of directors’ and officers’ liability under the State Government’s This report is made in accordance with a resolution of insurance policy for State Government of Victoria funded the Board of Directors. Community Service Organisations. A premium was not Dated at Melbourne this 18th day of September 2012. incurred by Scope to give effect to this cover. Environmental regulation Scope’s operations are not subject to any significant environmental regulations under both Commonwealth and Louis Lachal State legislation. However the Directors believe that Scope President has adequate systems in place for the management of its environmental requirements and are not aware of any breach of those environmental requirements as they apply to Scope. The full impact of carbon tax legislation is yet to be determined as at the date of this report.

Directors’ Report and Financials Scope Annual Report 2011 - 2012 53 Directors’ Report and Financials

Scope (Vic) Ltd Statement of comprehensive income for the year ended 30 June 2012

Note 2012 2011 $’000s $’000s Grants 7 65,527 62,038 Contributions 7 6,290 5,327 Revenue from rendering of services 7 7,209 6,373 Revenue from sale of goods 7 2,925 1,984 Other revenue 7 69 26 Total revenue from operating activities 82,020 75,748

Other income 8 449 364 Employee expenses (64,762) (59,894) Depreciation and amortisation expense (2,109) (2,293) Raw materials and consumables used (92) (138) Client costs (2,603) (2,852) Communication expenses (2,420) (2,387) Vehicle costs and allowances (2,251) (2,149) Other expenses 9 (9,482) (9,468) Deficit from operating activities (1,250) (3,069)

Net gain on sale of property, plant and equipment 353 3,299

Finance income 21(f) 1,542 1,443 Finance costs 21(f) (211) (22) Net finance income 21(f) 1,331 1,421 Surplus for the year before tax 434 1,651 Income tax expense 3(n) – – Surplus for the year 434 1,651

Other comprehensive (expense)/income Net change in fair value of available-for-sale financial assets 21(f) (152) 166 Net change in fair value of available-for-sale financial assets 21(f) 86 21 reclassified to profit or loss Other comprehensive income/(expense)for the year (66) 187 Total comprehensive income for the year 368 1,838

The notes on pages 58 to 88 are an integral part of these financial statements.

54 Scope Annual Report 2011 - 2012 Statement of comprehensive income Scope (Vic) Ltd Statement of financial postion as at 30 June 2012

Note 2012 2011 $’000s $’000s Assets Cash and cash equivalents 11 11,785 19,639 Trade and other receivables 12 1,812 4,897 Investments 13 9,938 3,964 Total current assets 23,535 28,500

Investments 13 5,776 7,177 Property, plant and equipment 14 25,021 17,602 Intangible assets 15 785 1,034 Investment property 16 143 150 Total non-current assets 31,725 25,963 Total assets 55,260 54,463

Liabilities Trade and other payables 17 2,684 3,071 Employee benefits 18 12,124 11,596 Other liabilities 19 4,566 5,925 Total current liabilities 19,374 20,592

Non-current liabilities Employee benefits 18 2,332 2,034 Provisions 23 116 141 Total non-current liabilities 2,448 2,175 Total liabilities 21,822 22,767

Net assets 33,438 31,696

Equity Retained earnings 31,949 31,515 Fair value reserve 24 115 181 Other equity reserves 6/24 1,374 – Total equity 33,438 31,696

The notes on pages 58 to 88 are an integral part of these financial statements.

Statement of financial position Scope Annual Report 2011 - 2012 55 Directors’ Report and Financials

Scope (Vic) Ltd Statement of changes in equity for the year ended 30 June 2012

Fair Other value Retained equity Total reserve earnings reserves equity Note $’000s $’000s $’000s $’000s Balance at 1 July 2010 (6) 29,864 – 29,858 Total comprehensive income for the year

Surplus for the year – 1,651 – 1,651

Other comprehensive income Change in fair value of available–for–sale equity securities 166 – – 166 Change in fair value of available–for–sale equity securities reclassified to profit and loss 21 – – 21 Total other comprehensive income 187 – – 187 Total comprehensive income for the year 187 1,651 – 1,838

Transactions with owners of the Company, recognised directly in equity – – – –

Balance at 30 June 2011 181 31,515 – 31,696

Balance at 1 July 2011 181 31,515 – 31,696 Total comprehensive income for the year

Surplus for the year – 434 – 434

Other comprehensive income Change in fair value of available-for-sale equity securities (152) – – (152) Change in fair value of available-for-sale equity securities reclassified to profit and loss 86 – – 86 Total other comprehensive income (66) – – (66) Total comprehensive income for the year (66) 434 – 368

Transactions with owners of the Company, recognised directly in equity Reserve established on gift of Ashcare Inc. assets 6 – – 1,374 1,374 Balance at 30 June 2012 115 31,949 1,374 33,438

The notes on pages 58 to 88 are an integral part of these financial statements.

56 Scope Annual Report 2011 - 2012 Statement of changes in equity Scope (Vic) Ltd Statement of cash flows for the year ended 30 June 2012

Note 2012 2011 $’000s $’000s Cash flows from operating activities Cash receipts from clients, donors and funding entities 88,408 80,718 Cash payments to suppliers and employees (88,499) (81,369)

Net cash from / (used in) operating activities 26(b) (91) (651)

Cash flows from investing activities

Proceeds from sale of investments 399 6,381 Interest income 1,196 1,190 Dividends income 346 181 Proceeds from sale of property, plant and equipment 3,694 500 Payments for property, plant and equipment (8,239) (2,201) Payments for investments (5,249) – Proceeds from acquisition of Ashcare Inc. 6 90 –

Net cash from investing activities (7,763) 6,051

Net cash from financing activities – –

Net increase in cash held (7,854) 5,400

Cash and cash equivalents at the beginning of the financial year 19,639 14,239

Cash and cash equivalents at the end of the financial year 26(a) 11,785 19,639

The notes on pages 58 to 88 are an integral part of these financial statements.

Statement of cash flows Scope Annual Report 2011 - 2012 57 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

1. Reporting entity Revisions to accounting estimates are recognised in the period in which the estimates are revised and in any Scope (Vic) Ltd (‘the Company’) is a company domiciled future periods affected. in Australia. The address of the Company’s registered Information about critical judgements in applying office is 830 Whitehorse Road, Box Hill, Victoria 3128. accounting policies that have the most significant The Company principally is involved in providing services effect on the amounts recognised in the financial to people with a disability. statements is included in the following notes: 2. Basis of preparation › note 18 – employee benefits. (a) Statement of compliance (e) Changes in accounting policies The financial statements are general purpose financial (i) Presentation of transactions recognised statements which have been prepared in accordance in other comprehensive income with Australian Accounting Standards (AASBs) adopted From 1 July 2011 the Company has applied amendments to by the Australian Accounting Standards Board (AASB) AASB 101 Presentation of Financial Statements outlined in and the Corporations Act 2001. AASB 2010-4 Further amendments to Australian Accounting The financial statements were authorised for issue by Standards arising from the Annual Improvements Project. the Board of Directors on 18 September 2012. The change in accounting policy only relates to disclosures and had no impact on the net income. (b) Basis of measurement The financial statements have been prepared on 3. Significant accounting policies the historical cost basis except for the following: The accounting policies set out below have been applied › financial instruments at fair value through profit consistently to all periods presented in these financial or loss are measured at fair value statements. Certain comparative amounts have been reclassified to conform with current year’s presentation. › available-for-sale financial assets are measured at fair value. (a) Basis of consolidation The methods used to measure fair values are discussed further in note 4. (i) Business combinations Business combinations are accounted for using the (c) Functional and presentation currency acquisition method as at the acquisition date, which is These financial statements are presented in Australian the date on which control is transferred to the Company. dollars, which is the Company’s functional currency. Control is the power to govern the financial and The Company is of a kind referred to in ASIC Class operating policies of an entity so as to obtain benefits Order 98/100 dated 10 July 1998 and in accordance from its activities. In assessing control, the Company with that Class Order, all financial information presented takes into consideration potential voting rights that in Australian dollars has been rounded to the nearest currently are exercisable. thousand unless otherwise stated. The Company measures goodwill at the acquisition date as: (d) Use of estimates and judgements › the fair value of the consideration transferred; plus The preparation of financial statements in conformity › the recognised amount of any non-controlling interests with AASBs requires management to make judgements, in the acquiree; plus estimates and assumptions that affect the application › if the business combination is achieved in stages, the fair of accounting policies and reported amounts of assets, value of the existing equity interest in the acquiree; less liabilities, income and expenses. Actual results may differ from these estimates. Estimates and underlying › the net recognised amount (generally fair value) of the assumptions are reviewed on an ongoing basis. identifiable assets acquired and liabilities assumed.

58 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

(a) Basis of consolidation (continued) profit or loss) are recognised initially on the trade date at which the Company becomes a party to the contractual (i) Business combinations (continued) provisions of the instrument. When the excess is negative, a bargain purchase The Company derecognises a financial asset when the gain is recognised immediately in profit or loss. contractual rights to the cash flows from the asset expire, The consideration transferred does not include amounts or it transfers the rights to receive the contractual cash related to the settlement of pre-existing relationships. flows on the financial asset in a transaction in which Such amounts are generally recognised in profit or loss. substantially all the risks and rewards of ownership of the financial asset are transferred. Any interest in transferred Transaction costs other than those associated with the financial assets that is created or retained by the Company issue of debt or equity securities, that the Company is recognised as a separate asset or liability. incurs in connection with a business combination are expensed as incurred. Financial assets and liabilities are offset and the net amount presented in the statement of financial position Any contingent consideration payable is recognised when, and only when, the Company has a legal right at fair value at the acquisition date. If the contingent to offset the amounts and intends either to settle on a consideration is classified as equity, it is not remeasured net basis or to realise the asset and settle the liability and settlement is accounted for within equity. Otherwise, simultaneously. subsequent changes to the fair value of the contingent consideration are recognised in profit or loss. The Company has the following non-derivative financial assets: held-to-maturity financial assets, receivables and (ii) Business combinations achieved for nil available-for-sale financial assets. consideration Held-to-maturity financial assets In a business combination achieved by contract alone for nil consideration, the Company determines the fair If the Company has the positive intent and ability to value of the net assets acquired and recognises the hold debt securities to maturity, then such financial amount as part of other equity reserves (refer to note 6). assets are classified as held-to-maturity. Held-to-maturity financial assets are recognised initially at fair value plus (iii) Acquisitions of non-controlling interests any directly attributable transaction costs. Subsequent Acquisitions of non-controlling interests are accounted to initial recognition held-to-maturity financial assets are for as transactions with owners in their capacity as measured at amortised cost using the effective interest owners and therefore no goodwill is recognised as a method, less any impairment losses (see note 3(g)(i)). result. The adjustments to non-controlling interests Held-to-maturity financial assets comprise term arising from transactions that do not involve the loss deposits and bank bills maturing in more than 90 days. of control are based on a proportionate amount of the net assets of the subsidiary. Receivables Receivables are financial assets with fixed or (b) Financial instruments determinable payments that are not quoted in an active (i) Share capital market. Such assets are recognised initially at fair value plus any directly attributable transaction costs. Scope has no issued capital and is limited by guarantee. Subsequent to initial recognition receivables are If the Company is eventually wound up, each member measured at amortised cost using the effective interest would have a liability of an amount not exceeding $100. method, less any impairment losses (see note 3(g)(i)). (ii) Non-derivative financial assets Receivables comprise trade and other receivables.

The Company initially recognises receivables and deposits Cash and cash equivalents on the date that they are originated. All other financial assets (including assets designated at fair value through Cash and cash equivalents comprise cash balances and call deposits with original maturities of three months or less.

Notes to the financial statements Scope Annual Report 2011 - 2012 59 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

3. Significant accounting policies (c) Property, plant and equipment (continued) (i) Recognition and measurement Items of property, plant and equipment are measured (b) Financial instruments (continued) at cost less accumulated depreciation and accumulated (ii) Non-derivative financial assets (continued) impairment losses. Cost includes expenditure that is directly attributable to the acquisition of the asset. Available-for-sale financial assets Purchased software that is integral to the functionality Available-for-sale financial assets are non-derivative of the related equipment is capitalised as part of that financial assets that are designated as available-for-sale equipment. and that are not classified in any of the previous categories When parts of an item of property, plant and equipment of financial assets. The Company’s investments in equity have different useful lives, they are accounted for as securities are classified as available-for-sale financial separate items (major components) of property, plant and assets. Available for sale financial assets are recognised equipment. initially at fair value plus any directly attributable Any gain or loss on disposal of an item of property, plant transactions costs. Subsequent to initial recognition, they and equipment (calculated as the difference between the are measured at fair value and changes therein, other net proceeds from disposal and the carrying amount of than impairment losses (see note 3(g)(i)), are recognised the item) in profit or loss. When revalued assets are sold, in other comprehensive income and presented in the any related amount included in the revaluation reserve is fair value reserve in equity. When an investment is transferred to retained earnings. derecognised, the cumulative gain or loss in equity is transferred to profit or loss. (ii) Subsequent costs (iii) Non-derivative financial liabilities Subsequent expenditure is capitalised only when it is probable that the future economic benefits associated Financial liabilities (including liabilities designated at fair with the expenditure will flow to the Company. Ongoing value through profit or loss) are recognised initially on the repairs and maintenance is expensed as incurred. trade date, which is the date that the Company becomes a party to the contractual provisions of the instrument. (iii) Depreciation The Company derecognises a financial liability when Items of property, plant and equipment are depreciated its contractual obligations are discharged or cancelled on a straight-line basis in profit or loss over the estimated or expire. Financial assets and liabilities are offset and useful lives of each component. Leased assets are the net amount presented in the statement of financial depreciated over the shorter of the lease term and position when, and only when, the Company has a legal their useful lives unless it is reasonably certain that the right to offset the amounts and intends either to settle on Company will obtain ownership by the end of the lease a net basis or to realise the asset and settle the liability term. Land is not depreciated. simultaneously. The estimated useful lives for the current and The Company has the following non-derivative financial comparative years of significant items of property, liabilities: Trade and other payables. plant and equipment are as follows: Such financial liabilities are recognised initially at fair › Buildings and improvements 10-40 years value plus any directly attributable transaction costs. Subsequent to initial recognition, these financial › Plant and equipment 3-10 years liabilities are measured at amortised cost using the › Motor vehicles 5-10 years effective interest rate method. Depreciation methods, useful lives and residual values are reviewed at each reporting date and adjusted if appropriate.

60 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

(d) Intangible assets Investment properties are measured at cost and depreciated as noted below. (i) Owned assets Where parts of an investment property have different Scope’s intangible assets consist of internally developed useful lives, they are accounted for as separate items software and property rights of a housing facility (refer to of property. note 15) which have finite useful lives. Intangible assets are measured at cost less accumulated amortisation (i) Subsequent costs (see below) and accumulated impairment losses (see Scope recognises in the carrying amount of an item of accounting policy (g)). investment property the cost of improving or replacing (ii) Subsequent expenditure part of such an item when that cost is incurred, if it is probable that the future economic benefits embodied Subsequent expenditure is capitalised only when it within the item will flow to Scope and the cost of the increases the future economic benefits embodied item can be measured reliably. Costs that do not meet in the specific asset to which it relates. All other the criteria for capitalisation are expensed as incurred. expenditure is recognised in profit or loss as incurred. (ii) Depreciation (iii) Amortisation With the exception of freehold land, all items of Amortisation is based on the cost of an asset less its investment property have limited useful lives and are residual value. depreciated using the straight-line method over their Intangible assets are amortised on a straight-line basis estimated useful lives. Assets are depreciated from in profit or loss over their estimated useful lives from the date of acquisition. the date that they are available for use. The estimated The residual value, the useful life and the depreciation useful lives for the current and comparative periods are method applied to an asset are reassessed at least as follows: annually. The estimated useful life used for the buildings › Internally developed software 5 years component of Scope’s investment property is 40 years for the current and comparative years. › Property rights 30 years Amortisation methods, useful lives and residual values are (f) Investments reviewed at each reporting date and adjusted if appropriate. Scope holds a number of financial instruments with the intention of maintaining these investments for longer than (e) Investment property 12 months. These investments are classified as being Investment property is property held either to earn available-for-sale and are stated at fair value, with any rental income or for capital appreciation or for both, resultant gain or loss being recognised directly in equity, but not for sale in the ordinary course of business, except for impairment losses when recognised in profit use in the production or supply of goods or services and loss. When these investments are derecognised, the or for administrative purposes. Scope has one such cumulative gain or loss previously recognised directly in property which is classified and disclosed separately. equity is recognised in profit or loss. This property was acquired as part of a larger property The fair value of financial instruments available-for-sale acquisition the rest of which is used for office space is determined as follows: and service provision and classified as property, plant and equipment. › Unlisted shares – an estimate based on the most recently available audited accounts for the investee Properties which are primarily held for service provision company. are classified under property, plant and equipment. On occasion such properties may be in whole or in part › Unlisted units – their quoted bid price at the balance let out to third parties, however where such letting is sheet date. either short term in nature or incidental to the ongoing › Investment in a managed equity fund – portfolio use of the property for service provision, these properties valuation as at the balance sheet date. are not classified as investment properties.

Notes to the financial statements Scope Annual Report 2011 - 2012 61 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

3. Significant accounting policies economic and credit conditions are such that the actual losses are likely to be greater or less than suggested by (continued) historical trends. (f) Investments (continued) An impairment loss in respect of a financial asset measured at amortised cost is calculated as the Financial instruments classified as available-for-sale difference between its carrying amount and the present investments are recognised / derecognised on the date value of the estimated future cash flows discounted Scope commits to purchase / sell the investments in at the asset’s original effective interest rate. Losses accordance with note 3(b)(ii). are recognised in profit or loss and reflected in an allowance account against receivables or held-to-maturity (g) Impairment investment securities. Interest on the impaired asset (i) Financial assets (including receivables) continues to be recognised. When a subsequent event (e.g. repayment by a debtor) causes the amount of A financial asset not carried at fair value through profit impairment loss to decrease, the decrease in impairment or loss is assessed at each reporting date to determine loss is reversed through profit or loss. whether there is objective evidence that it is impaired. A financial asset is impaired if objective evidence Available-for-sale financial assets indicates that a loss event has occurred after the initial Impairment losses on available-for-sale financial assets recognition of the asset, and that the loss event had are recognised by reclassifying the losses accumulated a negative effect on the estimated future cash flows in the fair value reserve in equity, to profit or loss. The of that asset that can be estimated reliably. cumulative loss that is reclassified from equity to profit Objective evidence that financial assets (including or loss is the difference between the acquisition cost, equity securities) are impaired can include default or net of any principal repayment and amortisation, and the delinquency by a debtor, restructuring of an amount due current fair value, less any impairment loss previously to the Company on terms that the Company would not recognised in profit or loss. Changes in cumulative consider otherwise, indications that a debtor or issuer impairment losses attributable to application of the will enter bankruptcy, economic conditions that correlate effective interest method are reflected as a component with defaults or the disappearance of an active market of interest income. If, in a subsequent period, the fair for a security. In addition, for an investment in an equity value of an impaired available-for-sale debt security security, a significant or prolonged decline in its fair value increases and the increase can be related objectively below cost is objective evidence of impairment. to an event occurring after the impairment loss was The Company considers evidence of impairment for recognised in profit or loss, then the impairment loss receivables and held-to-maturity investment securities at is reversed, with the amount of the reversal recognised both a specific asset and collective level. All individually in profit or loss. However, any subsequent recovery in the significant receivables and held-to-maturity investment fair value of an impaired available-for–sale equity security is securities are assessed for specific impairment. All recognised in other comprehensive income. individually significant receivables and held-to-maturity (ii) Non-financial assets investment securities found not to be specifically impaired are then collectively assessed for any impairment that has The carrying amounts of the Company’s non-financial been incurred but not yet identified. Receivables and held- assets, other than investment property, are reviewed at to-maturity investment securities that are not individually each reporting date to determine whether there is any significant are collectively assessed for impairment indication of impairment. If any such indication exists by grouping together receivables and held-to-maturity then the asset’s recoverable amount is estimated. An investment securities with similar risk characteristics. impairment loss is recognised if the carrying amount of an asset exceeds its estimated recoverable amount. In assessing collective impairment the Company uses historical trends of the probability of default, timing of The recoverable amount of an asset is the greater of recoveries and the amount of loss incurred, adjusted its depreciated replacement cost and its fair value less for management’s judgement as to whether current costs to sell. Depreciated replacement cost is defined as the current replacement cost of an asset less, where

62 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

(g) Impairment (continued) return for their service in the current and prior periods; that benefit is discounted to determine its present value. (ii) Non-financial assets (continued) Any unrecognised past service costs and the fair value applicable, accumulated depreciation calculated on the of any plan assets are deducted. The discount rate is the basis of such cost to reflect the already consumed or yield at the reporting date government bonds that have expired future economic benefits of the asset. The current maturity dates approximating the terms of the Company’s replacement cost of an asset is its cost measured by obligations and that are denominated in the same reference to the lowest cost at which the gross future currency in which the benefits are expected to be paid. economic benefits of that asset could currently be The calculation is performed annually by a qualified actuary obtained in the normal course of business. For the purpose using the projected unit credit method. When the calculation of impairment testing, assets that cannot be tested results in a benefit to the Company, the recognised asset is individually are grouped together into the smallest group limited to the total of any unrecognised past service costs of assets that generates cash inflows from continuing use and the present value of economic benefits available in the that are largely independent of the cash inflows of other form of any future refunds from the plan or reductions in assets or groups of assets (the “cash-generating unit”). future contributions to the plan. In order to calculate the Impairment losses are recognised in profit or loss. present value of economic benefits, consideration is given Impairment losses recognised in respect of cash-generating to any minimum funding requirements that apply to any units are allocated to reduce the carrying amounts of the plan in the Company. An economic benefit is available to assets in the unit (group of units) on a pro rata basis. the Company if it is realisable during the life of the plan, or on settlement of the plan liabilities. When the benefits of An impairment loss is reversed only to the extent a plan are improved, the portion of the increased benefit that the asset’s carrying amount does not exceed the related to past service by employees is recognised in profit carrying amount that would have been determined, or loss on a straight-line basis over the average period until net of depreciation or amortisation, if no impairment the benefits become vested. To the extent that the benefits loss had been recognised. vest immediately, the expense is recognised immediately (h) Employee benefits in profit or loss. (i) Defined contribution plans (iii) Other long-term employee benefits A defined contribution plan is a post-employment benefit The Company’s net obligation in respect of long-term plan under which an entity pays fixed contributions into employee benefits other than defined benefit plans is a separate entity and will have no legal or constructive the amount of future benefit that employees have obligation to pay further amounts. Obligations for earned in return for their service in the current and prior contributions to defined contribution pension plans are periods; that benefit is discounted to determine its recognised as an employee benefit expense in profit or present value, and the fair value of any related assets is loss in the periods during which services are rendered by deducted. The discount rate is the yield at the reporting employees. Prepaid contributions are recognised as an date on government bonds that have maturity dates asset to the extent that a cash refund or a reduction in approximating the terms of the Company’s obligations. future payments is available. Contributions to a defined (iv) Short-term employee benefits contribution plan that are due more than 12 months after the end of the period in which the employees render the Short-term employee benefit obligations are measured on service are discounted to their present value. an undiscounted basis and are expensed as the related service is provided. A liability is recognised for the amount (ii) Defined benefit plans expected to be paid under short-term cash bonus if the A defined benefit plan is a post-employment benefit plan Company has a present legal or constructive obligation to other than a defined contribution plan. The Company’s pay this amount as a result of past service provided by the net obligation in respect of defined benefit pension plans employee and the obligation can be estimated reliably. is calculated separately for each plan by estimating the amount of future benefit that employees have earned in

Notes to the financial statements Scope Annual Report 2011 - 2012 63 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

3. Significant accounting policies Company will comply with the conditions associated (continued) with the grant and are then recognised in profit or loss. Grants that compensate the Company for expenses incurred (i) Provisions are recognised in profit or loss on a systematic basis in the same periods in which the expenses are recognised. Where A provision is recognised if, as a result of a past event, the terms of that agreement stipulate that any unexpended the Company has a present legal or constructive obligation funds may be required to be returned to the funding body, that can be estimated reliably, and it is probable that an the unexpended funds are carried forward as “Funds outflow of economic benefits will be required to settle received in advance”, a liability (refer to note 19). the obligation. Provisions are determined by discounting the expected future cash flows at a pre-tax rate that (iii) Contributions reflects current market assessments of the time value of Contributions consist of donations, bequests and trust money and the risks specific to the liability. The unwinding funds and they are immediately recognised on receipt as of the discount is recognised as finance cost. revenue where there is no obligation to refund the monies. (i) Provision for make-good Contributions that are tied to a specific purpose are initially recognised as “Funds received in advance”, a liability, and The provision for make-good in respect of leased properties are recognised as income only when the funds have been is recognised upon installation of leasehold assets that utilised in accordance with their purpose or conditions. are recognised as part of the cost of leasehold properties. The provision is based on the Company’s estimated cost (iv) Services to restore the lease to the condition at the inception of the Revenue from services rendered is recognised in profit lease in accordance with the lease agreement. or loss in proportion to the stage of completion of the (j) Revenue transaction at the reporting date. The stage of completion is assessed by reference to surveys of work performed. (i) Goods sold (v) Rental income Revenue from the sale of goods in the course of ordinary activities is measured at the fair value of the consideration Rental income from operating leases and investment received or receivable, net of returns, trade discounts and property is recognised in profit or loss on a straight-line volume rebates. Revenue is recognised when persuasive basis over the term of each lease. evidence exists, usually in the form of an executed sales agreement, that the significant risks and rewards (k) Finance income and finance costs of ownership have been transferred to the customer, Finance income comprises interest income on funds recovery of the consideration is probable, the associated invested (including available-for-sale financial assets), costs and possible return of the goods can be estimated dividend income and gains on the disposal of available- reliably, there is no continuing management involvement for-sale financial assets. Interest income is recognised with the goods, and the amount of revenue can be as it accrues in profit or loss, using the effective interest measured reliably. If it is probable that discounts will be method. Dividend income is recognised in profit or granted and the amount can be measured reliably, then loss on the date that the Company’s right to receive the discount is recognised as a reduction of revenue as payment is established, which in the case of quoted the sales are recognised. For sale of Company products, securities is the ex-dividend date. transfer of risks and rewards usually takes place when the Finance costs comprise impairment losses recognised goods are received at customer warehouse. on financial assets (other than trade receivables). (ii) Government grants (l) Leases Grant revenue consists of revenue received directly and indirectly from the Victorian State and Federal (i) Lease payments Governments. Government grants are recognised Payments made under operating leases are recognised initially as deferred income at fair value when there is in profit or loss on a straight-line basis over the term of reasonable assurance that they will be received and the the lease.

64 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

(l) Leases (continued) (n) Income tax (ii) Determining whether an arrangement contains Scope is endorsed as an income tax exempt charitable a lease entity under Subdivision 50-B of the Income Tax Assessment Act 1997. No income tax is payable by At inception of an arrangement, the Company determines Scope as Section 23 of the Income Tax Assessment whether such an arrangement is or contains a lease. Act exempts charitable institutions from income tax. A specific asset is the subject of a lease if fulfilment of the arrangement is dependent on the use of that specified (o) New standards and interpretations asset. An arrangement conveys the right to use the asset not yet adopted if the arrangement conveys to the Company the right to control the use of the underlying asset. At inception or A number of new standards, amendments to standards upon reassessment of the arrangement, the Company and interpretations are effective for annual periods separates payments and other consideration required by beginning after 1 July 2011, and have not been applied such an arrangement into those for the lease and those in preparing these financial statements. None of these for other elements on the basis of their relative fair values. is expected to have a significant effect on the financial If the Company concludes for a finance lease that it is statements of the Company, except for AASB 9 Financial impracticable to separate the payments reliably, an asset Instruments, which becomes mandatory for the and a liability are recognised at an amount equal to the fair Company’s 2016 financial statements and could change value of the underlying asset. Subsequently the liability is the classification and measurement of financial assets. reduced as payments are made and an imputed finance The Company does not plan to adopt this standard early charge on the liability is recognised using the Company’s and the extent of the impact has not been determined. incremental borrowing rate. 4. Determination of fair values (m) Goods and services tax A number of the Company’s accounting policies and Revenue, expenses and assets are recognised net of the disclosures require the determination of fair value, amount of goods and services tax (GST), except where for both financial and non-financial assets and liabilities. the amount of GST incurred is not recoverable from the Fair values have been determined for measurement taxation authority. In these circumstances, the GST is and / or disclosure purposes based on the following recognised as part of the cost of acquisition of the asset measures. When applicable, further information about or as part of the expense. Receivables and payables are the assumptions made in determining fair values is stated with the amount of GST included. The net amount disclosed in the notes specific to that asset or liability. of GST recoverable from, or payable to, the ATO is included as a current asset or liability in the balance sheet. (i) Property, plant and equipment Cash flows are included in the statement of cash flows The fair value of property, plant and equipment on a gross basis. The GST components of cash flows recognised as a result of a business combination is arising from investing and financing activities which are the estimated amount for which a property could be recoverable from, or payable to, the ATO are classified as exchanged on the date of acquisition between a willing operating cash flows. buyer and a willing seller in an arm’s length transaction after proper marketing wherein the parties had each acted knowledgeably. The fair value of items of plant, equipment, fixtures and fittings is based on the market approach and cost approaches using quoted market prices for similar items when available and replacement cost when appropriate. Depreciated replacement cost estimates reflect adjustments for physical deterioration as well as functional and economic obsolescence.

Notes to the financial statements Scope Annual Report 2011 - 2012 65 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

4. Determination of fair values 5. Financial risk management (continued) The Company has exposure to the following risks from the use of financial instruments: (ii) Investment property › market risk An external, independent valuation company, having appropriate recognised professional qualifications and › credit risk recent experience in the location and category of property › liquidity risk being valued, values the Company’s investment property every three years. The fair value is based on market › operational risk. value, being the estimated amount for which the property This note presents information about the Company’s could be exchanged on the date of the valuation between exposure to each of the above risks, the Company’s a willing buyer and a willing seller in an arm’s length objectives, policies and processes for measuring and transaction after proper marketing wherein the parties managing risk, and the Company’s management of had each acted knowledgeably. capital. Further quantitative disclosures are included In the absence of current prices in an active market, throughout these financial statements. the valuation is prepared by considering the estimated rental value of the property. A market yield is applied to Risk management framework the estimated rental value to arrive at the gross property The Board of Directors has overall responsibility for valuation. When actual rents differ materially from the the establishment and oversight of the Company’s risk estimated rental value, adjustments are made to reflect management framework. The Board has established actual rents. a Risk and Audit Committee which approves risk management policies and oversees the implementation Valuations reflect, where appropriate, the type of tenants of Scope’s risk management framework. The Board actually in occupation or responsible for meeting lease has also established a Finance Committee which commitments or likely to be in occupation after letting approves policies as they relate to investments and vacant accommodation, the allocation of maintenance and the management of capital. These committees report insurance responsibilities between the Company and the regularly to the Board on their activities. lessee, and the remaining economic life of the property. When rent reviews or lease renewals are pending with The Risk and Audit Committee has established a risk anticipated reversionary increases, it is assumed that all management framework which management have notices, and when appropriate counter-notices, have been used for the identification, prioritisation and mitigation served validly and within the appropriate time. of risks. This work is ongoing and is monitored by the Risk and Audit Committee through management (iii) Equity and debt securities reporting and internal audit. Policies and processes The fair value of equity and debt securities is determined are regularly reviewed alongside training requirements. by reference to their quoted closing bid price at the This is relevant at the current time with significant reporting date. The fair value of held-to-maturity investment being made in new systems and technologies. investments is determined for disclosure purposes only. A formal framework for the delegation of authority is also in place and sets clear levels of authority for (iv) Trade and other receivables management and the Board in respect of investments, The fair value of trade and other receivables is estimated expenditures and the entering of contractual as the present value of future cash flows, discounted commitments. This framework is monitored through at the market rate of interest. Where this fair value is established internal controls and review procedures. determined for disclosure purposes the market rate of interest is that at reporting date. Where this fair value is determined when acquired in a business combination, the market rate of interest is that at the date of acquisition.

66 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

Market risk Liquidity risk Market risk is the risk that changes in market prices, Liquidity risk, the risk that Scope might not meet its such as interest rates and equity prices will affect the financial obligations as they fall due, is managed by close Company’s income or the value of its holdings of financial monitoring of Scope’s immediate liabilities and longer instruments. The objective of market risk management term commitments. Scope’s liabilities consist of trade is to manage and control market risk exposures within payables all of which mature within 12 months and will acceptable parameters, while optimising the return. be settled at their carrying values. The funds necessary to meet current liabilities, known commitments and Currency risk projected capital outlays are maintained in cash or cash The Company is not exposed to currency risk as all of equivalent forms of investment. As a contingency, these Scope’s transactions are denominated in Australian dollars. cash or cash equivalent funds also include provision for up to 6 weeks worth of salary costs. Interest rate risk At the reporting date of 30 June 2012, Scope’s exposure Operational risk to interest rate risk is low as interest earning investments Operational risk is the risk of direct or indirect loss consist almost exclusively of term deposits and bank bills arising from a wide variety of causes associated with that are subject to fixed rates of interest. Refer to note 21 the Company’s processes, personnel, technology and for further details. infrastructure, and from external factors other than market, credit and liquidity risks such as those arising Credit risk from legal and regulatory requirements and generally Credit risk is the risk of financial loss to the Company if accepted standards of corporate behaviour. Operational a customer or counterparty to a financial instrument fails risks arise from all of the Company’s operations. to meet its contractual obligations, and arises principally The Company’s objective is to manage operational risk from the Company’s receivables from customers and so as to balance the avoidance of financial losses and investment securities. damage to the Company’s reputation with overall cost effectiveness and to avoid control procedures that Trade and other receivables restrict initiative and creativity. Management has a credit policy in place and the exposure The primary responsibility for the development and to credit risk is monitored on an ongoing basis. Scope implementation of controls to address operational risk is does not require collateral in respect of financial assets. assigned to senior management within each business unit. At the balance sheet date there were no significant concentrations of credit risk and trade receivables This responsibility is supported by the development consisted of debts owed by a variety of companies, of overall Company standards for the management of Government agencies, schools, other organisations and operational risk in the following areas: individuals. These debtors are based in Australia and › requirements for appropriate segregation of duties, most have been transacting with Scope for a number of including the independent authorisation of transactions years and historically losses have been low in value and infrequent. › requirements for the reconciliation and monitoring of transactions Investments › compliance with regulatory and other legal requirements Investments are made within established credit rating › documentation of controls and procedures limits for short and long term deposits, bank bills and listed securities in accordance with the Company’s › requirements for the periodic assessment of investment policies. External investment advisors have operational risks faced, and the adequacy of controls been retained by the Company to provide expert opinion and procedures to address the risks identified on investment alternatives and to monitor specific › requirements for the reporting of operational losses investment pools of funds. and proposed remedial action

Notes to the financial statements Scope Annual Report 2011 - 2012 67 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

5. Financial risk management Ashcare’s services contributed revenue of $1.72 million and a deficit of $0.013 million to Scope’s results. If the (continued) acquisition had occurred on 1st July 2011, management estimates that revenue would have been $2.86 million and Operational risk (continued) the surplus for the year would have been $0.384 million. › development of contingency plans › training and professional development Consideration transferred No consideration was paid by Scope to Ashcare Inc for › ethical and business standards the specific assets and liabilities recognised in accordance › risk mitigation, including insurance with the Charity Merger Deed dated 2nd December 2011, where this is effective. and as a result the corresponding fair value of the net assets acquired has been recognised as part of other Compliance with Company standards is supported by a equity reserves at 30 June 2012. programme of periodic internal audit reviews undertaken. The results of internal audit reviews are discussed with the management of the business unit to which they Fair value of identifiable assets acquired relate, with summaries submitted to the Risk and Audit and liabilities recognised Committee and senior management of the Company. 2012 Capital management in thousands of dollars Note $’000s The Board of Director’s policy is to maintain a strong capital base so as to maintain member, donor and Cash and cash equivalents 90 market confidence and to sustain future development of the organisation. Land and buildings 1,250 Plant and equipment 21 6. Business combination – Motor vehicle 3 Acquisition of Ashcare Inc Trade receivables 80 Scope entered into a Charity Merger Deed with Prepayments 79 Ashcare Inc, a provider of residential and support services for people with severe and multiple disabilities, Employee benefits (149) effective 5th December 2011. Under this agreement Total net identifiable assets 1,374 Ashcare’s operations and some assets and liabilities Consideration paid – transferred to Scope, subject to the approval by the Victorian Department of Human Services and other Recognised in other equity reserves 1,374 government bodies. Until such time as all approvals were given, part of the Charity Merger Deed included an agreement for Scope to carry out the management Cash in-flow from Ashcare Inc. 90 of the services on Ashcare’s behalf. Approval from the relevant government bodies was not received until If new information obtained within one year from the 30th June 2012. Taking control of Ashcare’s services acquisition date about facts and circumstances that will enable Scope to continue to grow support services, existed at the acquisition date identifies adjustments increasing its strength in supported accommodation to the above amount for provisions, or any additional and related services. Scope also expects to reduce provisions that existed at the acquisition date, then the costs through economies of scale. acquisition accounting will be revised. The trade receivables disclosed above, comprise gross contractual amounts due of $111 thousand, of which $31.6 thousand was expected to be uncollectible at the acquisition date.

68 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

7. Revenue 2012 2011 $’000s $’000s Grants State Government – operating 58,252 54,944 State Government – non-operating 2,280 2,127 Federal Government 4,923 4,773 Community funding 72 194 65,527 62,038

Contributions Fundraising 1,360 1,129 Donations 2,513 2,199 Bequests and trusts 2,417 1,999 6,290 5,327

Revenue from rendering of services 7,209 6,373

Revenue from sale of goods 2,925 1,984

Other revenue 69 26

Revenue 82,020 75,748

8. Other income

Rental income 449 364

Notes to the financial statements Scope Annual Report 2011 - 2012 69 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

9. Other expenses 2012 2011 $’000s $’000s

Fundraising costs 1,506 1,233 Occupancy costs 1,281 1,204 Consulting and professional fees 1,509 1,284 Postage and stationery 900 773 Repairs and maintenance 892 1,531 Advertising and promotion 454 380 Training and recruitment 689 746 Health and safety 86 97 Equipment 230 386 Operating lease rental expense 827 740 Function costs 121 167 Subscriptions / memberships / registrations 144 105 Publications 102 160 Insurance premiums 104 91 Travel & accommodation 102 75 Sundry expenses 526 474 Impairment loss on trade receivables 9 22 9,482 9,468

70 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

10. Auditors’ remuneration 2012 2011 $ $ KPMG – auditors of Scope (Vic) Ltd Audit and review of financial statements 51,500 50,000

Other assurance services-acquittal audit 11,535 11,200 Compilation of financial statements 12,400 – Other assurance services 20,750 – 44,685 11,200

11. Cash and cash equivalents

$’000s $’000s Cash on hand and at bank 1,560 2,392 Bank short term deposits 10,225 17,247 11,785 19,639

The Company’s exposure to interest rate risk and a sensitivity analysis for financial assets and liabilities are disclosed in note 21.

Notes to the financial statements Scope Annual Report 2011 - 2012 71 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

12. Trade and other receivables 2012 2011 $’000s $’000s

Trade receivables 1,414 1,231 Interest receivable 177 156 Other receivables 29 3,061 Prepayments 78 309 Accrued income 114 140 1,812 4,897

Interest-bearing trade receivables are shown net of a provision for impairment losses of $28,000 (2011: $32,000). The Company’s exposure to credit risks and impairment losses related to trade and other receivables are disclosed in note 21.

13. Other investments

Current investments Held-to-maturity investments 9,938 3,964 Total current investments 9,938 3,964

Non-current investments Held-to-maturity investments – 1,000

Available-for-sale financial assets Listed equity securities 3,764 3,943 Unlisted investments in managed funds 2,012 2,234 Total available-for-sale financial assets 5,776 6,177

Total non-current investments 5,776 7,177

Interest-bearing available-for-sale financial assets, with a carrying amount of $84,000 forming part of the listed equity securities at 30 June 2012 (2011: $219,000) have a stated interest rate of 3.0% (2011: 4.0%). Held-to-maturity investments have interest rates of 4.7% to 7.0% (2011: 5.9% to 7.0%) and mature in three months to 1 year. (2011: mature in three months to 2 years). Listed equity securities comprise mainly investments held with JB Were and unlisted investments in managed funds are held with Myer Family Company. The Company’s exposure to credit, currency and interest rate risks related to other investments is disclosed in note 21.

72 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

14. Property, plant and equipment

Land and Plant and Motor Assets under $’000s Note buildings equipment vehicles construction Total

Cost or deemed cost Balance at 1 July 2010 25,883 7,867 6,033 555 40,338 Additions 532 176 843 650 2,201 Disposals (595) (18) (1,323) – (1,936) Balance at 30 June 2011 25,820 8,025 5,553 1,205 40,603

Balance at 1 July 2011 25,820 8,025 5,553 1,205 40,603 Additions 2,595 599 553 4,492 8,239 Additions–Ashcare 6 1,250 21 3 – 1,274 Disposals (122) (77) (1,297) – (1,496) Balance at 30 June 2012 29,543 8,568 4,812 5,697 48,620

Assets under construction mainly comprise capital expenditure in respect of land and building development projects of Shannon Park redevelopment amounting to $4,044m which completed in July 2012 and the redevelopment of the James Street property amounting to $1.217m which completed in August 2012.

Depreciation and impairment losses

Balance at 1 July 2010 13,573 5,585 3,446 – 22,604 Depreciation for the year 753 588 691 – 2,032 Disposals (543) (19) (1,073) – (1,635) Balance at 30 June 2011 13,783 6,154 3,064 – 23,001

Balance at 1 July 2011 13,783 6,154 3,064 – 23,001 Depreciation for the year 781 468 604 – 1,853 Disposals (70) (39) (1,146) – (1,255) Balance at 30 June 2012 14,494 6,583 2,522 – 23,599

Carrying amounts at 1 July 2010 12,310 2,282 2,587 555 17,734 at 30 June 2011 12,037 1,871 2,489 1,205 17,602

at 1 July 2011 12,037 1,871 2,489 1,205 17,602 at 30 June 2012 15,049 1,985 2,290 5,697 25,021

Notes to the financial statements Scope Annual Report 2011 - 2012 73 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

15. Intangible assets

Software Property development $’000s rights costs Total

Cost Balance at 1 July 2010 450 1,490 1,940 Balance at 30 June 2011 450 1,490 1,940

Balance at 1 July 2011 450 1,490 1,940 Balance at 30 June 2012 450 1,490 1,940

Amortisation and impairment losses Balance at 1 July 2010 – 651 651 Amortisation for the year 22 233 255 Balance at 30 June 2011 22 884 906

Balance at 1 July 2011 22 884 906 Amortisation for the year 15 234 249 Balance at 30 June 2012 37 1,118 1,155

Carrying amounts at 1 July 2010 450 839 1,289 at 30 June 2011 428 606 1,034 at 1 July 2011 428 606 1,034 at 30 June 2012 413 372 785

During the 2010 financial year, Scope has contributed $450,157 towards the cost of construction of a housing facility for people with a disability under the AHA Agency Equity Agreement with Supported Housing Limited. As per the agreement, Scope does not have ownership of the land or building but the exclusive right to provide residential support services at the facility. An intangible asset has been recognised at cost and amortised over the estimated useful life and lease period of the building which has been estimated by the Directors as 30 years.

74 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

16. Investment property 2012 2011 $’000s $’000s

Balance at 1 July 150 156 Depreciation (7) (6) Balance at 30 June 143 150

Investment property is comprised of one commercial property that is leased to third parties. The current lease runs for four years to 31 October 2013. The lessee does not have an option to extend the lease. Rental is subject to an annual increase based on movements in the Consumer Price Index. The fair value of Scope’s investment property is estimated at $355,000. This property valuation is based on the most recent assessment by the local city council, effective date 1 January 2012.

17. Trade and other payables

Trade payables 1,107 1,260 Non-trade payables and accrued expenses 1,577 1,811 2,684 3,071 The Company’s exposure to liquidity risk related to trade and other payables is disclosed in note 21.

18. Employee benefits

Current Accrued salaries and superannuation 2,931 2,334 Liability for annual leave 3,883 3,913 Liability for long service leave 5,310 5,349 12,124 11,596 Non current Liability for long service leave 2,332 2,034

Notes to the financial statements Scope Annual Report 2011 - 2012 75 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

18. Employee benefits (continued)

Defined benefit superannuation plan Scope contributes to a defined contribution superannuation scheme and a defined benefit superannuation scheme. In the case of the defined contribution scheme, being the Health Super Contributory Scheme, Scope has a legally enforceable obligation to contribute to the scheme. In the case of the defined benefit scheme, some of Scope’s employees will receive defined benefit post-employment benefits from Health Super. Health Super is a defined benefit multi-employer plan. Sufficient information is not available to account for Health Super as a defined benefit plan as each employer is exposed to actuarial risks associated with current and former employees of other entities. As a result there is no consistent and reliable basis for allocating the obligation, assets and cost to individual entities. Therefore Scope has adopted defined contribution accounting for these employees. The Health Super defined benefit scheme plan position is calculated based on the difference between assets, valued at the fair market value, and liabilities. Liabilities are determined to be the greater of the actuarial present value of all future expected benefit payments accrued by members at the valuation date (“present value of accrued benefits”), and the benefit that has vested to members at the valuation date (“vested benefits”). Health Super have calculated that the notional net deficiency attributable to Scope’s staff is $14 thousand as at 30 June 2012 (2011: $47 thousand notional net asset). Where there is a surplus/deficit the Fund’s Actuary may recommend a decrease/increase in employer contributions in the future. During the 30 June 2012 financial year the contributions made by Scope to the Scheme were in accordance with advice from the Scheme actuary. Contribution rates for future years will be reassessed mid-year. Details of total contributions made to superannuation schemes during the year and total contributions payable to superannuation schemes are as follows:

2012 2011 $’000s $’000s

Expenditure on superannuation Defined contribution scheme 4,752 4,432 Defined benefit scheme 30 32 4,782 4,464

Superannuation payable at year end (included as part of employee benefits) Defined contribution scheme 327 343 327 343

76 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

19. Other current liabilities 2012 2011 $’000s $’000s

Funds received in advance 4,566 5,925

Funds received in advance represent payments for both operational and capital expenditure, with the balance at 30 June 2012 split with $3,172,833 allocated for operational use and $1,392,924 allocated for capital purposes.

20. Capital and other commitments

(a) Property, plant and equipment within 1 year 851 6,031

This commitment relates primarily to the redevelopment and planned maintenance of property portfolio and investment in a new customer relationship management system. These expenditures will be funded through current cash and short term investment reserves.

(b) Operating leases Leases as lessee Non-cancellable operating lease expense commitments are payable as follows: Less than one year 610 663 Between one and five years 1,218 1,230 More than five years 35 224 1,863 2,117

Service fee Non-cancellable annual contribution expense commitments are payable as follows: Less than one year 12 12 Between one and five years 48 48 More than five years 259 271 319 331

Notes to the financial statements Scope Annual Report 2011 - 2012 77 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

20. Capital and other commitments (continued)

Property Scope leases a number of properties for office space and as service provision centres. Lease terms vary from short term arrangements of several years to longer term contracts of up to 20 years. Such leases generally provide Scope with a right of renewal at which time terms are renegotiated. Lease payments typically comprise a base amount plus an incremental contingent rental which is based on movements in the Consumer Price Index. Part of one leased property is sub-let to other organisations. These sub-leases are expected to provide rental income of $5,300 for the coming year. During the financial year ended 30 June 2012, $827,000 was recognised as an expense in the income statement in respect of operating leases (2011: $860,000).

Equipment Scope leases equipment under non-cancellable operating leases expiring from one to five years. Such leases generally provide Scope with a right of renewal at which time all terms are renegotiated. Lease payments typically comprise a base amount plus an incremental contingent rental for the impact of inflation.

Leases as lessor Scope leases out investment property under operating leases (see note 16). Scope also leases out other properties as part of its service provision. The future minimum lease payments under non-cancellable leases are as follows: 2012 2011 $’000s $’000s Less than one year 20 19 Between one and five years 7 26 27 45

During the financial year ended 30 June 2012, $449,000 was recognised as rental income in the income statement (2011: $364,000). Most of this rental income relates to client accommodation fees and other service related rental of facilities. Rental income for the year includes $19,000 in respect of Scope’s investment property (2011: $19,000).

(c) Government equity Government capital grants are utilised for the purchase of non-current assets. Upon the disposal of these non-current assets the government may be entitled to an equity share of the proceeds.

78 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

21. Financial risk management and financial instruments

(a) Currency risk The Company is not exposed to currency risk as all of Scope’s transactions are denominated in Australian dollars.

(b) Liquidity risk The following are the contractual maturities of financial liabilities:

Carrying Contractual 6 months $’000s amount cash flows or less 30 June 2012 Non-derivative financial liabilities Trade and other payables 2,684 (2,684) (2,684)

30 June 2011 Non-derivative financial liabilities Trade and other payables 3,071 (3,071) (3,071)

(c) Interest rate risk Profile At the reporting date the interest rate profile of Scope’s interest earning financial instruments was: $’000s Carrying amount 2012 2011 Fixed rate instruments Financial assets 19,992 22,339 19,992 22,339

Variable rate instruments Financial assets 1,732 2,264 1,732 2,264

The Company does not account for any fixed rate financial assets at fair value through profit or loss. Therefore a change in interest rates at the reporting date would not affect profit or loss.

Notes to the financial statements Scope Annual Report 2011 - 2012 79 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

21. Financial risk management and financial instruments (continued)

(c) Interest rate risk (continued) Cash flow sensitivity analysis for variable rate instruments A change of 100 basis points in interest rates at the reporting date would have increased (decreased) profit and loss by the amounts shown below. The analysis is performed on the same basis for 2011.

Effect in $’000s Profit or loss 100bp 100bp increase decrease 30 June 2012 Variable rate instruments 17 (17) Cash flow sensitivity 17 (17)

30 June 2011 Variable rate instruments 23 (23) Cash flow sensitivity 23 (23)

(d) Credit risk exposure Trade Receivables Management has a credit policy in place and the exposure to credit risk is monitored on an ongoing basis. Scope does not require collateral in respect of financial assets. At the balance sheet date there were no significant concentrations of credit risk and trade receivables consisted of debts owed by a variety of companies, Government agencies, schools, other organisations and individuals. These debtors are based in Australia and most have been transacting with Scope for a number of years and historically losses have been low in value and infrequent. At 30 June 2012, trade receivables were $1,414,000 (2011: $1,231,000) net of provisions for impairment losses of $28,000 (2011: $32,000). During the year, debts valued at $9,000 were written off and at the reporting date a further $28,000 of debts were judged to be impaired. An aged analysis of trade receivables past due or impaired as at 30 June 2012 is provided below:

Not past 0 - 30 days 30 - 60 days 60 - 90 days > 90 days $’000s due date past due past due past due past due Total Gross Trade Receivables 2012 1,023 315 45 31 28 1,442 Impairment provision – – – (1) (27) (28) Total 1,023 315 45 30 1 1,414

Gross Trade Receivables 2011 923 235 44 25 36 1,263 Impairment provision – – – (3) (29) (32) Total 923 235 44 22 7 1,231

80 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

21. Financial risk management and financial instruments (continued)

(d) Credit risk exposure (continued) Trade Receivables The factors considered in evaluating impairment of trade receivables include the known financial circumstances of debtor companies, organisations and individual clients as well as their historical payments record. The maximum exposure to credit risk is represented by the carrying amount of each financial asset in the balance sheet, refer note 21(e) below.

(e) Fair values of financial assets and liabilities The fair values together with the carrying amounts shown in the statement of financial position are as follows:

Carrying Fair Carrying Fair amount value amount value $’000s Note 2012 2012 2011 2011 Cash and cash equivalents 11 11,785 11,785 19,639 19,639 Trade and other receivables 12 1,812 1,812 4,897 4,897 Held-to-maturity investments 13 9,938 9,938 4,964 4,964 Available-for-sale financial assets 13 5,776 5,776 6,177 6,177 Trade and other payables 17 (2,684) (2,684) (3,071) (3,071) 26,627 26,627 32,606 32,606 Securities Fair value is based on quoted market prices at the balance sheet date without any deduction for transaction costs. Trade and other receivables / payables For receivables/payables with a remaining life less than one year, the notional amount is deemed to reflect the fair value. All other receivables/payables are discounted to determine the fair value.

Notes to the financial statements Scope Annual Report 2011 - 2012 81 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

21. Financial risk management and financial instruments (continued)

(f) Finance income and costs 2012 2011 Recognised in profit or loss $’000s $’000s Interest income on held-to-maturity investments 1,152 1,200 Interest income on deposits 44 64 Dividend income on available-for-sale financial assets 346 179 Finance income 1,542 1,443

Net loss on disposal of available-for-sale financial assets (125) (1) Impairment loss on available-for-sale financial assets (86) (21) Finance expense (211) (22)

Net finance income recognised in surplus for the year 1,331 1,421

The above finance income and finance costs include the following in respect of assets (liabilities) not at fair value through profit or loss: Total interest income on financial assets 1,196 1,264

Recognised in other comprehensive income Net change in fair value of available-for-sale financial assets (152) 166 Net change in fair value of available-for-sale financial assets reclassified to profit or loss 86 21 Net finance (expense)/ income recognised in other comprehensive income (66) 187

82 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

21. Financial risk management and financial instruments (continued)

(g) Fair value hierarchy The table below analyses financial instruments carried at fair value, by valuation method. The different levels have been defined as follows: Level 1: quoted prices (unadjusted) in active markets for identical assets or liabilities Level 2: inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (i.e. as prices) or indirectly (i.e. derived from prices) Level 3: inputs for the asset or liability that are not based on observable market data (unobservable inputs).

$’000s Level 1 Level 2 Level 3 Total

30 June 2012 Available-for-sale financial assets Listed equity securities 3,764 – – 3,764 Unlisted investments in managed funds – 2,012 – 2,012 Total available-for-sale financial assets 3,764 2,012 – 5,776

Held-to-maturity investments 9,938 – – 9,938

13,702 2,012 – 15,714

$’000s Level 1 Level 2 Level 3 Total

30 June 2011 Available-for-sale financial assets Listed equity securities 3,943 – – 3,943 Unlisted investments in managed funds – 2,234 – 2,234 Total available-for-sale financial assets 3,943 2,234 – 6,177

Held-to-maturity investments 4,964 – – 4,964

8,907 2,234 – 11,141

Notes to the financial statements Scope Annual Report 2011 - 2012 83 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

22. Centre Associations and Auxiliaries

A deficit of $11,000 (2011: surplus of $25,000) has been included in the surplus for the year. This represents funds raised by Centre Associations and Auxiliaries net of cash donations and purchases for Scope.

23. Provisions 2012 2011 $’000s $’000s Provision for make-good of leased properties 116 141

Scope leases a number of properties for which an estimate has been made of the value of repairs required on expiry of the leases.

24. Equity

Share capital Scope has no issued capital and is limited by guarantee. At 30 June 2012 there were 250 members (2011: 330) each with a liability in the eventual winding up of Scope of an amount not exceeding $100. Fair value reserve The fair value reserve includes the cumulative net change in the fair value of available-for-sale investments until the investment is derecognised, net of impairment losses. At 30 June 2012, impairment losses of $86,000 (2011: $21,000) were recognised through profit or loss. Other equity reserve The other equity reserves represents the difference between the fair value of net assets assumed at acquisition date on 5 December 2011 and the nil consideration paid to Ashcare (refer to note 6).

84 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

25. Related party disclosures

The following were key management personnel of Scope at any time during the reporting period and unless otherwise indicated were key management personnel for the entire period: Non-executive directors Mr A A J Norton until February 2012 (President) Mr L Lachal (President) Mr M Burrowes (Vice President) Mr C N Astourian (Deputy Vice President) Mr D B Colliver until October 2011 (Treasurer) Mr D Lloyd Jones (Treasurer) Ms J E Torode Mr R Bowen Ms K P Cleave Ms W Brooks Mr R F O’Loan Mr D M Alcott since November 2011

Company Secretary Mr R Moore

Executives Ms D J Heggie until September 2011 (Chief Executive Officer) Mr L Lachal since September 2011 until January 2012 (Chief Executive Officer) Ms J M Fitzgerald since January 2012 (Chief Executive Officer) Mr B Craggs (GM Strategic Change & Information) Mr J Fay (GM Client Services) Ms J Williamson (Group Manager People & Culture) Mr T Baxter (GM Scope Business Enterprises) Mr I Rabone (Chief Financial Officer) until September 2011 Mr I Morgan (Chief Financial Officer) since November 2011 Ms K Payne (GM Marketing, Communications & Fundraising)

Remuneration of Directors Directors provide their services on a voluntary basis. Directors may be reimbursed for expenses as claimed.

Notes to the financial statements Scope Annual Report 2011 - 2012 85 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

25. Related party disclosures (continued) Key management personnel The key management personnel compensation included in ‘employee expenses’ in the statement of comprehensive income are as follows: 2012 2011 $ $ Short-term employee benefits 1,178,346 1,071,130 Other long term benefits 27,704 50,462 Post-employment benefits 100,357 85,976 Termination benefits 189,847 – 1,496,254 1,207,568

Remuneration policy for key management personnel Executives and senior management are remunerated based on annually assessed competitive market rates. Remuneration includes salary, an opportunity to receive an incentive payment based on clearly defined performance indicators. Remuneration reviews take into account elements such as performance, position within the market range and relativity to peers. Apart from the details disclosed in this note, no director, company secretary or executive has entered into a material contract with Scope since the end of the previous financial year and there were no material contracts involving directors’ interests existing at year end. Other related parties consist of Scope’s members. During the financial year all transactions between Scope and other related parties were in the ordinary course of business and on normal arm’s length commercial terms and conditions.

26. Notes to the Statement of Cash Flows

(a) Reconciliation of cash flows from operating activities For the purposes of the Statement of Cash Flows, cash and cash equivalents includes cash on hand and at bank and short term deposits at call. Cash and cash equivalents as at the end of the financial year as shown in the Statement of Cash Flows is reconciled to the related items in the Statement of financial position as follows:

2012 2011 Note $’000s $’000s

Cash and cash equivalents 11 11,785 19,639

86 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

26. Notes to the Statement of Cash Flows (continued)

2012 2011 (b) Reconciliation of cash flows from operating activities (continued) $’000s $’000s

Surplus for the year 434 1,651

Adjustments for: (Gain) on sale of property, plant and equipment (353) (3,299) Loss/(gain) on sale of available-for-sale financial assets 125 1 Interest income (1,196) (1,190) Dividends income (346) (181) Amount receivable for sale of Shannon Park – investing activity (3,100) 3,100

Add/(less) non-cash items Depreciation/amortisation 2,109 2,293 Impairment of equity investments 86 21 Net cash provided by operating activities before change in assets and liabilities (2,241) 2,396

Change in assets and liabilities during the financial year: (Increase)/decrease in trade receivables (103) (289) (Increase)/decrease in other receivables 3,347 (3,354) Increase/(decrease) in trade and other payables (387) 483 Increase/(decrease) in employee benefits 677 1,542 Increase/(decrease) in other provisions (25) (9) Increase/(decrease) in funds received in advance (1,359) (1,420) Net cash provided by operating activities (91) (651)

The Company’s exposure to interest rate risk and a sensitivity analysis for financial assets and liabilities are disclosed in note 21.

Notes to the financial statements Scope Annual Report 2011 - 2012 87 Directors’ Report and Financials

Scope (Vic) Ltd Notes to the financial statements for the year ended 30 June 2012

27. Economic dependency Scope receives a significant proportion (2012: 79.8%, 2011: 81.2%) of its operating revenue from the Victorian State Government and the Federal Government, and is therefore dependent on that income to sustain operations.

28. Contingencies The directors are of the opinion that provisions are not required in respect of these matters, as it is not probable that a future sacrifice of economic benefits will be required or the amount is not capable of reliable measurements.

Contingent liabilities not considered remote Day Service Award Claim In July 2006, a shift allowance was granted in principle to Scope’s Day Service staff by the Industrial Relations Commission. The resultant annual increase in payroll costs are estimated at $815,000 for the current year based on budget and retrospectively amounting to $955,000 for the year ended June 2012, $816,000 for the year ended June 2011, $693,000 for the year ended June 2010, $571,000 for the year ended June 2009, $477,000 for the year ended June 2008 and $350,000 for the year ended June 2007. As the cost is a recurring additional cost, Scope is not in a position to fund this allowance in the absence of additional and ongoing Victorian State Government funding. The matter remains before the Commission and is subject to ongoing negotiations between Scope, the Health Services Union and the Victorian State Government. The directors are of the opinion that a provision is not required to be recognised in respect of this matter as the recommendation made by the Industrial Relations Commission does not have legal enforceability and it is therefore not probable that a future sacrifice of economic benefit will be required to be made.

29. Events subsequent to reporting date Apart from those events already disclosed in these financial statements, no other events have arisen subsequent to the reporting date which would impact the reported results for the period or related disclosures.

88 Scope Annual Report 2011 - 2012 Notes to the financial statements Scope (Vic) Ltd Directors’ Declaration

In the opinion of the Directors of Scope (Vic) Ltd: (a) the financial statements and notes, set out on pages 54 to 88, are in accordance with the Corporations Act 2001, including: (i) giving a true and fair view of the Company’s financial position as at 30 June 2012 and of its performance for the year ended on that date; and (ii) complying with Australian Accounting and the Corporations Regulations 2001; and (b) there are reasonable grounds to believe that the Company will be able to pay its debts as and when they become due and payable.

Signed in accordance with a resolution of the Board of Directors.

Dated at Melbourne this 18th day of September 2012.

Louis Lachal President

Directors’ Declaration Scope Annual Report 2011 - 2012 89 90 Scope Annual Report 2011 - 2012 Independent Auditors Report Independent Auditors Report Scope Annual Report 2011 - 2012 91 Thank you

Scope @ Shannon Park Trusts and Foundations Estates Appeal Committee AXA Australia Financial Services Barro, Marcell Andrew Balaam Bell Charitable Fund Beattie, Marjorie Lawrence Austin Paterson Costa Family Foundation Beggs, Edith J Barry Fagg Dawn Wade Trust Bett, LW & LI Camilo D’Alessandro Dimmick Family Charitable Trust Bevan, Edgar Thomas Frank Costa OAM Estate of Elisabeth Mae Hughes Carpenter, Irene Helene Bender OAM Geelong Commandery of the Order of Drummond, James Munro St John of Jerusalem Mark Kennedy Fischer, Elise Harry Geelong Community Foundation Ross Illingworth Franke, Edwin Erich Give Where You Live Grant Major Gifts Grosvenor Foundation Horton, NJ & Grace Dr Vera Bowen Helen Macpherson Smith Trust James, David Robert Ms Jo Burrows Ian Potter Foundation Jones, Benjamin Paul Mr Greg Shalit & Ms Miriam Jack Hogan Foundation Meakin, John Charitable Trust Faine Lord Mayor’s Charitable Foundation Miller, Doreen Avis Mr Michael & Mrs Janet Kiernan Magistrate’s Court of Victoria Sach, Clarence & Edith Mr Gordon Moffat Percy Baxter Charitable Trust Sharp, Alice Martha (Vic) Mr Alasdair Norton Peter and Lyndy White Foundation Singer, Josephine Miss M O’Sullevan Pierce Armstrong Foundation Pty Ltd Sisely, Harry Rolf Mrs Margaret Ross AM Portland House Foundation Tilson, Violet Alice Mrs Maria Schoormans Primary Club of Australia Griffiths, Glen W Mrs Val Squires Radiomarathon Trust The Betts Family Forever Friends Club The Danks Trust The Forever Friends Club recognises The Estate of the GW Griffiths the generosity of people for including a Foundation gift to Scope in their Will. Members of the Forever Friends Club are given the The Shane Warne Foundation opportunity to visit Scope’s sites and The Stuart Leslie Foundation attend special informal functions. Trust Company Corporate Supporters Walter and Eliza Hall Trust 3AW 693 William Angliss (Vic) Charitable Fund Advantage Salary Packaging Winifred and John Webster Charitable Trust Apple Telemarketing Awesome Playgrounds Box Hill Institute of TAFE Box Stallion Wines Brocka Bushrangers Channel 7

92 Scope Annual Report 2011 - 2012 Thank you City Of Melbourne Legal and audit Members of Board City Of Whittlesea services Advisory Committees Coles Freehills Jo Burrows Computershare Justitia Liliana Sanelli EJ Whitten Foundation Moores Legal Philip Oswald Grant Thornton Protiviti Holloway Diamonds Community JB Were Government Development Partners Leura Park Estate Wines Scope has a long history of ABLE Australia partnerships with the State and Federal Australian Communication Exchange Lions Clubs of Australia Governments to provide innovative Magic 1278 services for people with a disability. AFL Victoria We take this opportunity to thank AGOSCI MC Herd Pty Ltd all our Government supporters, Mix101.1 particularly the Department of Human Amaroo Neighbourhood House Services, the Department of Education AMAZE (Autism Victoria) Momentum Energy Pty Ltd and Early Childhood Development, Moreland City Council the Federal Department of Families, Ambient Orchestra Housing, Community Services and AMES NAB Indigenous Affairs and the Department Perfect Events of Education, Employment and Arts Access Workplace Relations. Perpetual Trustees Australian Paralympic Committee Porter Davis Homes Creative Agencies Avalon Centre Present Company Included and Talent Banyule City Council Barwon Health Randstad Our special thanks to Leo Burnett ad Reece agency for their long-term pro bono Bass Coast Council creative services to Scope. Rotary Clubs of Australia Baw Baw Shire Table of Plenty Auxiliaries and Centre Bayside Council The CEO Circle Associations Belgrave South Community House Belgravia Leisure Unlimited Water We would like to thank Scope centre Victoria Carpets associations, auxiliaries, mothers’ Belmont Community Centre clubs and other committees for their Victory Curtains and Blinds outstanding and ongoing contributions Belmont Library Westfield Doncaster to Scope. Bendigo Bank Bendigo Health Group Westfield Head Office Credits Westfield Plenty Valley Bendigo Transport Connections Design – Paoli Smith Whitbread Insurance Brokers Blind Sports Victoria Printing – Bulman Partners Wightons Lawyers Pty Ltd Brimbank City Council Photography – Paoli Smith Bunnings Text – Scope Marketing, Buroondarah Metro Access Communications and Fundraising team CDDHV Central Bayside Community Health

Thank you Scope Annual Report 2011 - 2012 93 Thank you

CFA Kuimuir Community House Robinson Reserve Neighbourhood House City of Greater Bendigo Latrobe City Sailability Victoria City of Greater Dandenong LaTrobe University Scribes City of Greater Geelong Leisure and Disability Network Senior Masters Office City of Melbourne Leisure Linkup Social Inclusion Week City of Monash Leisure Networks South Barwon Community Centre Cloverdale Community Centre Leisurelink South Gippsland Shire Coburg Leisure Centre Liberator Spectronics Communication Rights Australia Lions Clubs International State Library Victoria Cooinda Hill Lyndale Secondary College Stonnington Council Cricket Australia MacKillop Family Services Sunraysia Community Health Croydon Football Soccer Maidstone Community Centre Sunshine Leisure Centre Croydon Leasiure and Aquatic Center Maribyrnong Council Surf Coast Shire Department of Justice Marriott Support Services Sussex Street Neighbourhood House Disabled Surfers Association Mecwa Care Swinburne TAFE EACH Community Health Medibank IceHouse TADVIC Eastern Recreation and Leisure Melba Services Target Rifle Geelong Melba Support Eastern Sailing Steering Working Group The Avenue Community House Melbourne University Easy Fish Inc The Temple Society Merri Community Health Football Federation Victoria Travellers aid Migrant Resource Centre Friends of ABI Travelling Armchair - Grit Media Milparinka Geelong East Men’s Shed United Brains Mirboo North Lions Club Gippsport University of Newcastle Mordialloc Neighbourhood House Glen Eira Council VALID Moreland City Council Glen Eira Football Club Vic Beach Nazerath College Grinter Community Garden Vic Health Nillumbik Community Health Gymnastics Victoria Vic Net SLV Oakleigh Centre Harvey Norman Vic Sport Obsessed With Fitness Hume City Council Vicnet Office of Senior Practitioner Interchange Outer East Victoria Police Ovens & King International Society of Augmentative Victorian Electoral Commission Paralympics Victoria & Alternative Communication (ISAAC) Victorian Taxi Directorate Peter Macallum Cancer Institute ISIS Primary Care Vision Australia Pinarc Kingston Council VLine Port Phillip Council Knox City Council Warragul Community Centre Prostate Cancer Foundation of Australia Knox Football Club Warragul Lions Club RAWCUS Knox Leisure Works Western Bulldogs Fresh Program Red Cross

94 Scope Annual Report 2011 - 2012 Thank you Wheelchair Sports Research Partners Whitehorse Business Group and Supporters Whitehorse Football Club Able Australia Writers Victoria ANZ Trustees Yarra Valley Fly Fishing Association Barbara Haynes Yachting Victoria Centre for Development Disability YMCA Health Victoria Yooralla City of Whittlesea Youth Disability Advocacy Service Deakin University (YDAS) Department of Human Services Youth Justice Helen Macpherson Smith Trust La Trobe University Scope Human Marian and EH Flack Trust Research Ethics Committee Monash University Nazareth College Diana Heggie - ceased as member during the year Office of the Senior Practitioner Ian Upjohn RMIT Jennifer Fitzgerald Scope Community Group Karen Dodd The Grosvenor Foundation Kordula Dunscombe Westfield Plenty Valley Lou Di Lorenzo Whittlesea Disability Network Michael Bink Yooralla Philomena Horsley Rodney Joffe Sam Hay

Thank you Scope Annual Report 2011 - 2012 95 Support Scope

There are many ways Donate today Volunteer Your generosity helps Scope to meet Scope volunteers are dedicated to you can support us the demand for services for people supporting people with a disability so we can continue with a disability. You can set up monthly to live the lives they choose. The contributions to Scope, allowing you demographic of individuals who to provide scope to support Scope’s services now volunteer with Scope is varied, from and in the future. Donate securely corporate volunteers, to students for people with a online at www.scopevic.org.au who want to gain skills in the disability or contact our fundraising team sector, to retirees who are looking disability. on 1800 815 768. A donation of to put their experience and newfound $2 or more is tax deductible. free time to good use. If you are interested in volunteering for Scope Leave a bequest call 03 9843 3000. Calendar of events Leaving a gift to Scope in your Will, no Become a Scope Golf Challenge matter how large or small, contributes Monday, 29th October 2012 significantly to our ongoing work. Your Scope member Scope’s AGM gift enables us to support people with Become a member of Scope to Wednesday, 7th November 2012 a disability to live the lives they choose. receive regular updates about Scope A gift in your Will is a tangible and and the disability sector, through Scope Corporate Business lasting gift and very special way of our e-newsletter Inside Scope and Breakfast securing the future work of Scope. quarterly magazine Horizon. Visit Monday, 3rd December 2012 Speak with your solicitor or Scope’s www.scopevic.org.au or contact our Scope Family Fun Day fundraising team on 1800 815 768 membership team on 03 9843 2074. Saturday, 23rd March 2013 to arrange this. For further information about Scope events call 9843 2061 or email [email protected].

Jessica Rollinson enjoying the Sailability Braydon Boggitt meeting the animals at the Scope Family Fun Day. Program at Albert Park Lake.

96 Scope Annual Report 2011 - 2012 Support Scope Annual Report objectives Acronyms

Scope’s 2011 - 2012 Annual Report demonstrates AAC Augmentative and Alternative Communication ISP Individual Support Package Scope’s identity and values for all of our stakeholders. ABN Australian Business Numbers IT Information Technology Our stakeholders include people we support, their families and carers, staff, volunteers, Scope members, government, AGM Annual General Meeting JDRF Juvenile Diabetes Research Foundation corporate and community organisations and donors. AM Member of the Order of Australia KIS Kindergarten Inclusion Services The Annual Report summarises the progress towards our AO Officer of the Order of Australia KPI Key Performance Indicator objectives against our Strategic Plan (p.9). The Annual Report also reflects our commitment to the Scope Approach. BA Bachelor of Arts MC Master of Ceremony BAS Building Advisory Service MLC Member of the Legislative Council Scope’s vision statement Scope’s mission BSc Bachelor of Science MSA Managed Service Agreement CEO Chief Executive Officer NDIS National Disability Insurance Scheme Scope will inspire and lead change to deliver best practice. We will: is to enable each CFO Chief Financial Officer OAM Medal of the Order of Australia › support and listen to each person and their family. person we support CPA Certified Practising Accountant OH&S Occupational Health and Safety › provide leadership to influence strategy and policy. to live as an DHS Department of Human Services SAIF Supported Accommodation Innovation Fund › deliver person driven, flexible and responsive services empowered and ECIS Early Childhood Intervention Services SBE Scope Business Enterprises to build a sustainable future. equal citizen. FIA Fundraising Institute of Australia SEDA Sports Education and Development Australia › build on our foundation for success through our expertise GM General Manager SYA Scope Young Ambassadors in service delivery, workforce development, quality improvement and research. ISAAC International Society for Augmentative and TAFE Technical and Further Education Alternative Communication We will deliver better outcomes.

Index

About Scope 1 Reporting against our Strategic Plan 9 Acronyms Inside back cover Scope’s history 2 Contents Annual Report objectives Inside front cover Scope’s mission Inside front cover Scope’s history 2 Scope’s voice inspires action 36 Board in profile 30 Scope’s services 3 Scope’s services 3 Scope enables and supports the self-determination of people with a disability. CEO Report 5 Scope’s vision Inside front cover President Report 4 Communities include people with a disability 16 Scope’s voice inspires action 36 CEO Report 5 We are sustainable 42 Financial Report 6 We are committed to providing long-term Contents Inside front cover Short and long-term outlook for Scope 8 certainty of services to people with a disability. Short and long-term outlook for Scope 8 Corporate Governance Statement 32 Statement of cash flows 57 Reporting against our Strategic Plan 9 Fundraising 48 Directors’ Declaration 89 Statement of changes in equity 56 Directors’ Report and Financials 52 Directors’ Report and Financials 52 Statement of comprehensive income 54 People choose Scope 10 Statement of comprehensive income 54 We enable each individual and their family Financial Report 6 Statement of financial position 55 to make their own choices and have control Statement of financial position 55 in their lives. Statement of changes in equity 56 Fundraising 48 Support Scope 96 Statement of cash flows 57 Independent auditor’s report 90 Thank you 92 Communities include people with a disability 16 Notes to the financial statements 58 Notes to the financial statements 58 The Scope Approach 1 Scope works with each individual we support Directors’ Declaration 89 to be equal citizens in their community of choice. Organisational chart 28 We are sustainable 42 Independent auditor’s report 90 People choose Scope 10 We perform to a high standard 22 We perform to a high standard 22 Thank you 92 Scope’s strong workforce ensures that we Support Scope 96 President Report 4 are making a positive difference in the lives Acronyms and index Inside back cover of the people we support.

Organisational chart 28 Back cover Board in profile 30 Top: Memphis Jackson-Boyle playing on the beach with his Hippocampe wheelchair. Corporate Governance Statement 32 Bottom left: Lilliana and Ruby Francis, who receives Better Start funding through Scope. Bottom right: Greg Muir on an art tour with Brian McKinnon at The Ian Potter Centre: NGV looking at Harry Tjutjuna’s Spiderman 2009. Scope Annual Report 2011-2012 We give people We give each with a disability person scope scope to live their lives as equal citizens.

Barwon-South Grampians Region North & West Region Western Region 209 Otway Street South 177 Glenroy Road Cnr Shannon Avenue Ballarat Vic 3350 Glenroy Vic 3046 & Balcombe Road Phone: (03) 5331 3599 Phone: (03) 8311 4000 Newtown Vic 3220 Scope Central Office Phone: (03) 5221 5444 Hume Region Southern Region 830 Whitehorse Road 66 Smythe Street Cnr Station Street Box Hill Victoria 3128 Eastern Region Benalla Vic 3672 & Nepean Hwy PO Box 608 7 Allen Street Phone: (03) 5762 7121 Aspendale Vic 3195 Box Hill Victoria 3128 Glen Waverley Vic 3150 Phone: (03) 9587 8225 Phone: (03) 9843 3000 Phone: (03) 9801 6222 Loddon Mallee Region Facsimile: (03) 9843 2030 31-45 Bennett Street Email: [email protected] Gippsland Region Bendigo Vic 3550 Scope (Vic) Ltd 12 George Street Phone: (03) 5442 2000 ABN 63 004 280 871 Warragul Vic 3820 Phone: (03) 5623 1033 www.scopevic.org.au

Scope’s 2011-12 Annual Report is printed on Pacesetter Laser, an environmental stock. Pacesetter Laser is FSC (Forest Stewardship Council for managed Timber Forest used for paper production) Mix Certified. The Mill operate under ISO 14001 environmental systems and practices. Pulp used in the manufacture of Pacesetter Laser is Elemental Chlorine Free (ECF). Annual Report 2011-2012