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Barclaycard Business Essentials Important Information for You and Your Business

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Barclaycard Business Essentials Important Information for You and Your Business C M Y K PMS ??? PMS ??? PMS ??? PMS ??? Non-printing Colours Variable COLOUR JOB LOCATION: PRINERGY 3 Barclaycard business essentials Important information for you and your business BCD114808BKB52 BCD114808BKB52.indd 1 12/01/2016 19:09 C M Y K PMS ??? PMS ??? PMS ??? PMS ??? Non-printing Colours COLOUR COLOUR JOB LOCATION: PRINERGY 3 Welcome to Barclaycard business essentials In this issue we’re updating you on the important changes to the settlement platform and the way you process pre-authorisation transactions on a day-to-day basis. You can also discover how MasterCard is revising its codes to simplify the way they report chargebacks and the introduction of their new 2 series Bank Identification Numbers (BINs) – plus much more. So please take some time to read each article, as some of the updates may require you to take action. We hope you find this issue useful in keeping your business compliant and in the loop today. Kind regards Sharon Manikon Commercial Director Icon key Action required Important information BCD114808BKB53 BCD114808BKB53.indd 1 12/01/2016 19:08 Prepare for the new MasterCard 2 series Bank Identification Numbers (BINs) C M Y K PMS ??? The background: PMS ??? What’s a Bank Identification Number (BIN)? PMS ??? A BIN is a unique six-digit number used to identify a card issuer. It’s part of the PMS ??? payment card number, which is normally 16 digits long. Non-printing Colours What’s changing? COLOUR From October 2016, MasterCard will start issuing debit and credit cards with COLOUR JOB LOCATION: BINs starting with a two. And to make sure your business is ready for this, we’ve PRINERGY 3 explained more about what this means and what you’ll need to do here. If you use one of Barclaycard’s products you don’t need to do a thing – we’ll make sure your terminals and ecommerce solution are updated automatically. Take action If your terminals or ecommerce products aren’t provided by Barclaycard simply speak to your supplier. Here’s a quick rundown of what they’ll need to do: • your terminal supplier will need to update your terminals to process the new MasterCard ‘2 series’ BINs • any service providers you have should update your e-commerce websites to support MasterCard ‘2 series’ payments BCD114808BKB55 BCD114808BKB55.indd 1 21/01/2016 11:26 An update on our new billing and settlement platform C M Y K PMS ??? In the last issue of business essentials we told you all about the investments we’re PMS ??? making in our payment acceptance technology and how this will help improve the services we offer you. PMS ??? PMS ??? If you missed it, you can read it online at barclaycard.co.uk/essentials Non-printing Colours COLOUR Coming soon COLOUR JOB LOCATION: We’re moving to a new PRINERGY 3 billing and settlement platform in the first half of this year and will let you know the exact date soon. For now, here’s a reminder of some of the good stuff you can look forward to: • payment acceptance for the Diners/Discover® Global Network, including Diners Club International, Discover Card, BC Global Card, DinaCard and RuPay • a new statement design – so your statements are easier to read and understand at a glance • improvements to our Online Services portal and helpdesk service • better online and international Direct Debit capabilities BCD144808BKB56 BCD114808BKB56.indd 1 13/01/2016 12:15 C M Y K PMS ??? Here’s what you need to know PMS ??? When we move to the new platform there will be a number of small changes you need PMS ??? to be aware of. Most of these will be for your information only, but you may need to PMS ??? make small adjustments for a few of them – especially if you use a system to reconcile Non-printing your payments. We may also need to make minor changes to the way that some of our Colours customers are set up. COLOUR COLOUR If there are any specific changes that affect your service, we’ll be in touch in the next JOB LOCATION: coupleWhat of monthsyou need to confirm to do what happens next. PRINERGY 3 Make sure you’re ready by reading about the changes and our frequently asked questions at barclaycard.co.uk/essentials Please also keep an eye out for any letters about specific changes to your service. BCD114808BKB57 BCD114808BKB57.indd 1 12/01/2016 19:05 Changes to how chargebacks are reported C M Y K PMS ??? The background: PMS ??? MasterCard announced it was simplifying how chargebacks are reported by combining PMS ??? a number of reason codes into one single code. PMS ??? Non-printing Colours Code 53 Code 34 COLOUR Code 53 has been shortened to From 15 April 2016, any disputes COLOUR Cardholder Dispute and will be used that come under the reason codes JOB LOCATION: for the following issues: below will be charged under reason PRINERGY 3 34 – which will be renamed ‘Point of 41 Cancelled Recurring and Digital Interaction Error’: Goods Transactions 53 Cardholder Dispute – Defective 31 Transaction Amount Differs Merchandise/Not as Described 34 Duplicate Processing 55 Goods or Services Not Provided 42 Late Presentment 59 Addendum and No Show 46 Correct Transaction Currency 60 Credit Not Processed Code Not Provided Take action If you use the codes in analysis or any internal processes then you may need to make changes. Eventually the existing chargeback reason codes will not be used, but we’re still waiting to hear from MasterCard for an exact date. Once we know, we’ll be in touch straight away. Important because: This doesn’t have an impact on disputed card payments for your business, but we want to make sure you’re completely up to date with the changes for future reference. If a cardholder disputes a transaction with you, the process will remain the same. We’ll still tell you what we need to know if you want to challenge it. And you’ll still have up to 14 days to send any information we need to pass back to the card issuer. To find out more about chargebacks, or for advice on how to prevent disputes – please visit barclaycard.co.uk/business/retrievals BCD114808BKB58 BCD114808BKB58.indd 1 12/01/2016 19:04 New update to pre-authorisation transactions C M Y K PMS ??? Pre-authorisation transaction ID numbers PMS ??? When you process a pre-authorisation transaction, the card issuer will return a PMS ??? unique transaction ID that will be printed at the bottom of your copy of the receipt. PMS ??? This can be up to 19 characters long made up of both letters and numeric digits. Non-printing You’ll need this number when you process the completion transaction. Colours COLOUR Take action <Merchant Name> COLOUR As a Barclaycard merchant, you don’t need <Address Line 1> JOB LOCATION: to do anything. From 1 March 2016, your <Address Line 2> PRINERGY 3 terminal will update automatically on your <Advert Line 1> monthly maintenance call. After your terminal <Advert Line 2> has been updated you’ll notice some changes as M1234567890 TIDI16900123 detailed below: AID : A0DD00031010 VISA 1. When you process a pre-authorisation, a unique transaction ID will be returned VISA **** **** **** 0007 2. If you need to process another EXP 04/08 pre-authorisation to secure additional funds, ICC a new transaction ID will be returned PAN.SEC 00 <Advert Line 3> 3. When you process a completion transaction, you’ll need to enter the last transaction ID <Advert Line 4> when prompted PRE-AUTHORISATION Important because: CARDHOLDER COPY It’s a card scheme mandated requirement. PLEASE KEEP THIS RECEIPT FOR YOUR RECORDS So although you don’t have to make any updates to the terminal software yourself, it’s important AMOUNT £200.00 you know exactly what this change means for your business. Verified by PIN THANK YOU If you’d like to find out more about the update to PLEASE CALL AGAIN pre-authorisation transactions – please contact 16:00 26/01/06 your Account Development Manager if you have AUTH CODE: 123456 one, or call us on 0844 811 6666* and we’ll be TXN ID: 123456789012 happy to help. 34567890 RECEIPT 0001 Receipt showing pre-authorisation number BCD114808BKB59 BCD114808BKB59.indd 1 12/01/2016 19:03 Protect your business from fraud today C M Y K PMS ??? The background: PMS ??? To help protect your business from fraud we’ve put together some top tips to keep PMS ??? your payment terminals and transactions safe. PMS ??? Non-printing Important because: Colours If you don’t take extra precautions, you’re potentially opening your business up for COLOUR criminals to carry out fraudulent activity – which could have an effect on the future COLOUR of your business and your employees. JOB LOCATION: PRINERGY 3 Take action • Keep your terminals secure – make sure staff are aware of maintaining control of terminals at all times and don’t leave the terminal unattended when customers are entering their PINs • Keep terminals out of sight – store them in areas that can only be accessed by staff members, for example under or behind the counter. Avoid unplugging or disconnecting terminals – they need to stay connected so that your software can be updated correctly • Limit the number of people who can complete refunds – reduce the chance of fraud by only giving more senior or selected members of your team the ability to complete refunds • Run a full report each day – if you notice any suspicious activity, let us and your Head Office know straight away • Report it – if an incident occurs, report it to the police immediately.
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