J.D. Power and Associates 2009 Vehicle Dependability Study (VDS)

Total Page:16

File Type:pdf, Size:1020Kb

J.D. Power and Associates 2009 Vehicle Dependability Study (VDS) J.D. Power and Associates 2009 Vehicle Dependability Study SM (VDS) 2009 Nameplate Ranking Problems per 100 Vehicles 0 100 200 300 400 Buick 122 Jaguar 122 Lexus 126 Toyota 129 Mercury 134 Infiniti 142 Acura 146 Lincoln 147 Cadillac 148 Honda 148 Porsche 150 Audi 159 Ford 159 Hyundai 161 Subaru 162 Chrysler 165 BMW 166 Industry Average 170 GMC 174 Mercedes-Benz 184 Chevrolet 185 Mitsubishi 185 Volvo 186 Nissan 199 Dodge 202 MINI 205 Saturn 211 Kia 218 Jeep 220 Pontiac 220 HUMMER 221 Scion 222 SAAB 226 Mazda 227 Isuzu 234 Land Rover 238 Volkswagen 260 Suzuki 263 Source: J.D. Power and Associates 2009 Vehicle Dependability Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2009 Vehicle Dependability Study SM as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. J.D. Power and Associates 2009 Vehicle Dependability Study SM (VDS) Top Three Models per Segment Car Segments Sub-Compact Car Compact Premium Sporty Car Highest Ranked: Scion xA Highest Ranked: Nissan 350Z Suzuki Aerio Mercedes-Benz SLK-Class Chevrolet Aveo Acura RSX Compact Car Entry Premium Vehicle Highest Ranked: Toyota Prius Highest Ranked: Lincoln Zephyr Toyota Matrix Cadillac CTS Pontiac Vibe Infiniti G-Series Compact Sporty Car Midsize Premium Car Highest Ranked: Mazda MX-5 Miata Highest Ranked: Acura RL (tie) Subaru Impreza Lexus ES 330 (tie) Pontiac Solstice Convertible Infiniti M-Series Midsize Sporty Car Large Premium Car Highest Ranked: Toyota Solara Highest Ranked: Lexus LS 430 Chevrolet Monte Carlo Lincoln Town Car Ford Mustang Cadillac DTS Midsize Car Premium Sporty Car Highest Ranked: Buick LaCrosse Highest Ranked: Lexus SC 430 Toyota Camry Porsche 911 Mercury Milan Chevrolet Corvette Large Car Highest Ranked: Mercury Grand Marquis Buick Lucerne Mercury Montego For more detailed findings on vehicle quality and dependability performance, visit www.jdpower.com Source: J.D. Power and Associates 2009 Vehicle Dependability Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2009 Vehicle Dependability Study SM as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. J.D. Power and Associates 2009 Vehicle Dependability Study SM (VDS) Top Three Models per Segment Truck / Multi-Activity Vehicle (MAV) Segments Compact MAV Midsize Pickup Highest Ranked: Honda Element Highest Ranked: Ford Ranger Honda CR-V Honda Ridgeline Mitsubishi Outlander Toyota Tacoma Midsize MAV Van Highest Ranked: Toyota Highlander Highest Ranked: Dodge Caravan Toyota 4Runner Ford Freestar Buick Rainier Toyota Sienna Large MAV Midsize Premium MAV Highest Ranked: Toyota Sequoia Highest Ranked: Lexus GX 470 Chevrolet Tahoe Acura MDX Ford Expedition Lexus RX 330/RX400h Large Pickup Large Premium MAV Highest Ranked: Toyota Tundra Highest Ranked: Lincoln Mark LT Ford F-150 LD Land Rover Range Rover Sport GMC Sierra LD Lincoln Navigator For more detailed findings on vehicle quality and dependability performance, visit www.jdpower.com Source: J.D. Power and Associates 2009 Vehicle Dependability Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2009 Vehicle Dependability Study SM as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates..
Recommended publications
  • North America Sales History and Forecast
    North America sales history and forecast 1998 1999 2000 2001 2002 2003 2004 2005 2006 U.S. car 131,559 153,658 162,703 172,505 166,848 170,794 172,594 195,026 211,172 Canada car 7,701 8,922 9,182 9,900 10,903 10,895 10,872 13,956 13,423 Mexico car 1,944 2,442 3,995 5,219 4,573 4,990 6,468 7,680 8,189 North America car 141,204 165,022 175,880 187,624 182,324 186,679 189,934 216,662 232,784 U.S. truck – 1,312 26,720 40,622 34,021 37,789 68,611 66,613 67,151 Canada. truck – 89 1,840 2,802 3,072 2,857 5,102 5,142 4,909 Mexico truck 115 233 213 897 982 989 928 890 983 North America truck 115 1,634 28,773 44,321 38,075 41,635 74,641 72,645 73,043 BMW 141,319 166,656 204,653 231,945 220,399 228,314 264,575 289,307 305,827 U.S. car 739,217 – – – – – – – – Canada car 86,148 – – – – – – – – Mexico car 47,176 – – – – – – – – North America car 872,541 – – – – – – – – U.S. truck 1,770,794 – – – – – – – – Canada truck 183,048 – – – – – – – – Mexico truck 45,123 – – – – – – – – North America truck 1,998,965 – – – – – – – – CHRYSLER CORP. 2,871,506 – – – – – – – – U.S. car – 889,506 894,219 863,043 739,430 744,526 751,850 775,084 796,545 Canada car – 92,064 89,163 76,691 83,291 80,243 79,625 84,883 88,430 Mexico car 52,058 65,957 86,948 78,504 86,942 87,746 91,957 97,751 North America car – 1,033,628 1,049,339 1,026,682 901,225 911,711 919,221 951,924 982,726 U.S.
    [Show full text]
  • 2011 Cadillac STS Warranty Guide
    Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (1,1) IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner's Name: Street Address: City & State: Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use: Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (2,1) Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2010 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors LLC. Part No. 25966010 A First Printing Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (3,1) 2011 Cadillac Limited Warranty and Owner Assistance Information Important Message to Cadillac Escalade Hybrid Vehicle Operation and Care . 18 Owners... .......................1 Warranty . 14 Maintenance and Warranty GM's Commitment . 1 What is Covered . 15 Service Records . 18 Owner Assistance .
    [Show full text]
  • Recall Bulletin Date: July 2010
    File In Section: Product Recalls Bulletin No.: 10153A Recall Bulletin Date: July 2010 PRODUCT SAFETY RECALL SUBJECT: Heated Windshield Washer Module Short Circuit – Permanently Disable and Remove Module MODELS: 2006-2009 Buick Lucerne 2008-2009 Buick Enclave 2006-2009 Cadillac DTS 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT 2008-2009 Cadillac CTS 2007-2009 Chevrolet Avalanche, Silverado, Suburban, Tahoe 2009 Chevrolet Traverse 2007-2009 GMC Acadia, Sierra, Yukon, Yukon XL 2006-2009 HUMMER H2 2007-2009 Saturn OUTLOOK Equipped with Heated Washer Fluid System (RPO XA7/CHW) The population in this safety recall has been expanded. The breakpoints for the GMC Acadia and Saturn OUTLOOK have been revised to reflect these additional vehicles. A Question and Answer (Q&A) section has also been added to this bulletin to clarify the customer compensation process. When issuing a check, dealers are to record the vehicle identification number (VIN) on the customer check. Please discard all copies of bulletin 10153, issued June 2010. CONDITION General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2006-2009 model year Buick Lucerne; Cadillac DTS; HUMMER H2; 2008-2009 model year Buick Enclave; Cadillac CTS; 2007-2009 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Acadia, Sierra, Yukon, Yukon XL; Saturn OUTLOOK; and 2009 model year Chevrolet Traverse vehicles equipped with a heated washer fluid system (RPO XA7/CHW). A recall was implemented on some vehicles in 2008 to add a fuse to the HWFS control circuit harness to address the potential consequences of a printed circuit board electrical short.
    [Show full text]
  • '18-'13 Af5220 Ca11450 A46297 49073 Ma10004
    stockcode application CHAMP FRAM PERFORMAX PUROLATOR WIX MA10003 NISSAN ALTIMA 2.5L '18-'13 AF5220 CA11450 A46297 49073 MA10004 ACURA RDX '13-'18 AF5218 CA11413 A36276 49211 MA10005 HONDA ACCORD '17-'13 2.4L, ACURA TLX 2.4 '19-15 AF5222 CA11476 PA-600 A26282 49750 MA10006 HONDA ACCORD '17-'13 3.5L, ACURA TLX 3.5L '19-15 AF5223 CA11477 PA-601 A26283 49760 MA10007 HYUNDAI SANTA FE SPORT '19-'13 AF5224 CA11500 A36320 49670 MA10014 PRIUS, PRIUS C '19-'12 AF5216 CA11426 WA10000 MA10015 CHEVROLET MALIBU, IMPALA '19-'13 2.5L AF3174 CA11251 PA-603 A46279 WA10254 MA10016 CADILLAC XTS '17-'13; CHEVROLET IMPALA '19-'18 AF3176 WA10039 MA10017 DODGE DART '15-'13 AF5219 CA11431 A26281 A26281 WA10008 MA10018 INFINITI M35h '12, Q70 '18-14 MA10019 HONDA CR-V '14-'12 AF5210 CA11258 A36274 49630 MA10025 NISSAN VERSA 1.6L '19-'12 AF5207 CA11215 PA-598 A16202 49038 MA10175 VW JETTA 2.0L NAT. ASP. (CBPA) '17-'11 AF3611 CA9800 49013 MA10178 LAND ROVER LR4, RANGE ROVER 5.0L '18-'10 CA11062 49593 MA10181 CHEVROLET MALIBU 2.0L TURBO '15-'13 (BUICK REGAL) AF3174 CA11251 A46279 WA10253 MA10182 VOLKSWAGEN JETTA HYBRID '17-13, AUDI A3 1.4L '18 AF3619 A93619 WA10072 MA10183 AUDI RS5 '13 MA10184 LAND ROVER LR2, RANGE ROVER EVOQUE '17-'13 AF3615 CA11485 WA10007 MA10187 CHEVROLET SPARK '13 AF5221 CA11469 A26277 49264 CADILLAC ATS '18-'13 (2L, 2.5L, 3.6L) CHEVROLET CAMARO MA10188 '19-'16 AF3178 CA11494 A58153 49830 MA10190 BMW 2-,3-,4-SERIES 2.0L TURBO GAS '18-'12 CA11305 A93618 WA10005 MA10215 BUICK ENCORE '18-'13; CHEVROLET TRAX '19 AF3184 CA11501 A26319 WA10255 MA10216
    [Show full text]
  • 2002 LEXUS SC 430 Following the Disappointing Results Obtained with the Previous Generation of the SC, Lexus Is Back with a Hard
    2002 LEXUS SC 430 Following the disappointing results obtained with the previous generation of the SC, Lexus is back with a hardtop convertible, the SC 430. The rigid aluminium roof folds down into the trunk. With the top up, the SC looks just like a coupe. Inside Despite the car’s low stance, it’s easy to enter and exit the front. The seats are extremely comfortable, with good side and lower-back support. The driving position is excellent, but the front of your leg can rub on the emergency brake pedal when you use the footrest. It’s also easy to step on the emergency brake pedal on the way in,. The rear seat is so unusable and hard to reach that you can’t help wondering why Lexus even bothered. The seatbacks are much too upright, and there’s no semblance of comfort even with the front seats moved up to free a bit of legroom The designers would have been better off simply converting the space into a storage area. Rumour has it, however, that the rear seats are there for insurance purposes, a four-seater, even a make-believe one, being cheaper to insure than a two-seater. The trunk will no doubt give new meaning to the notion of “travelling light”. Cargo capacity is almost non-existent. The only place where there’s room for one or maybe two suitcases is behind the front seats. Convenience and safety The cabin is very well finished in top-quality materials. However, we could hear creaking sounds, both with the top up and down.
    [Show full text]
  • 2007 Cadillac DTS Owner Manual M
    2007 Cadillac DTS Owner Manual M Seats and Restraint Systems ....................... 7 Universal Home Remote System .......... 139 Front Seats .............................................. 9 Storage Areas ...................................... 150 Rear Seats ............................................. 16 Sunroof ................................................ 152 Safety Belts ............................................ 18 Instrument Panel ....................................... 153 Child Restraints ...................................... 40 Instrument Panel Overview ................... 156 Airbag System ........................................ 66 Climate Controls ................................... 204 Restraint System Check ......................... 84 Warning Lights, Gages, and Features and Controls ................................ 87 Indicators .......................................... 215 Keys ....................................................... 89 Driver Information Center (DIC) ............ 233 Doors and Locks .................................... 98 Audio System(s) ................................... 261 Windows ............................................... 104 Driving Your Vehicle ................................. 295 Theft-Deterrent Systems ....................... 108 Your Driving, the Road, and Starting and Operating Your Vehicle ....... 113 Your Vehicle ..................................... 296 Mirrors .................................................. 128 Towing ................................................. 334
    [Show full text]
  • Lexus SC430 Cover
    2004 Lexus Owner’s Manual Supplement SC 430 ● Owner Amenities ● Warranty Information ● Maintenance Information 00505-L2004-SC 07/03 W ELCOME TO THE L EXUS F AMILY From everyone in the Lexus organization, thank you Thank you again for choosing Lexus, and please for purchasing one of our vehicles. Your Lexus is the accept our best wishes for years of safe and pleasurable culmination of more than 50 years of research and driving. For the latest information about our vehicles development by Toyota Motor Corporation, and is and our company, please visit our Web site at designed to deliver uncompromising luxury and www.lexus.com. To access your dealership’s Web site, performance. log on to www.lexusdealer.com. We are committed to This booklet has been developed to help you obtain providing you with an ownership experience that is the highest level of satisfaction from your Lexus. second to none, and we look forward to serving you in Please take some time to review it carefully. In the years ahead. Welcome to the Lexus family! addition to important information about warranty coverages and maintenance requirements, you’ll find details on a host of amenities available exclusively to Lexus owners. Yukitoshi Funo President and Chief Executive Officer Toyota Motor Sales, U.S.A., Inc. 1 T ABLE OF C ONTENTS OWNER AMENITIES Complimentary Services First Two Maintenance Services . 4 Loaner Vehicle. 4 Travel Protection. 4 Roadside Assistance . 5 Other Benefits and Assistance Quality Control . 7 Vehicle Service History . 7 Vehicle Service Agreements . 7 Additional Keys. 8 Body Repairs . 8 WARRANTY INFORMATION Introduction If You Need Assistance .
    [Show full text]
  • Results for Round 5
    Round 5 Results Castle Airport, 5/5/2007 89 entries Indexed Ranking # Driver Car Hometown Sponsor Index 1st 2nd 3rd 4th 5th Time OA Ind Modified 1 Barry Spencer 11 Europa Fremont La Mexicana EM/0.879 43.724 53.326 49.872 49.89(1 49.743 58.991 3 8 2 Bob Weisickle 88 Austin Healy 100-8 Granite Bay Auburn Tire EM/0.879 43.914 53.506 50.454 50.398 51.198(1 49.959 4 10 B Prepared - Index: 0.866 1 Tom Smiley 37 CORVETTE Granite Bay 44.241 55.13 62.43(1 53.778(1 52.457(1 51.087 9 13 2 Rory Marin 2 Corvette Oakley Maier Racing, Hi-Tech Trans 44.546 56.485 51.623 51.439 63.985(2 51.544 13 17 3 Speedy Knudsen 70 Corvette Napa Jensen's Ornamental, L'J's and Sign Max of Napa 44.693 55.702 53.356 52.843 51.608 51.709 14 21 4 Jim Neighbor 20 Corvette Walnut Creek Prudential Calif Realty 48.977 56.688 56.556(1 65.057(2 60.144 DNR 48 60 C Prepared - Index: 0.864 1 Guy Ankeny 52 Camaro Simi Valley Ankeny Racing Ent. 42.712 DNF 52.104 DNF 50.429 49.435 1 1 2 Mike Maier 36 G T 350 Livermore Maier Racing & K N Filters 43.27 68.425(2 50.369 50.605 50.916 50.081 5 3 3 Joel Villarreal 139 CAMARO San Lorenzo Maier Racing, K & N Filters and La Mexicana 43.313 50.131 50.809 50.908(1 50.168 DNR 6 4 4 Jesus Villarreal 139 Camaro Z28 San Lorenzo K&N Filters, Maier Racing,La Mexicana 43.978 52.273 51.016 50.9 51.566(1 52.368(2 8 12 5 Frank Stagnaro 136 GT 350 Petaluma Maier Racing 44.37 52.177 52.471 51.828 51.354 52.882 12 14 6 Mike DeJesus 66 Mustang Hayward 44.974 54.108(1 52.053 52.117(1 52.231(1 52.21(1 16 22 7 Garrett Ankeny 152 Camaro Simi Valley Ankeny Racing Ent.
    [Show full text]
  • 2007 Cadillac DTS Owner Manual M
    2007 Cadillac DTS Owner Manual M Seats and Restraint Systems ....................... 7 Universal Home Remote System .......... 139 Front Seats .............................................. 9 Storage Areas ...................................... 150 Rear Seats ............................................. 16 Sunroof ................................................ 152 Safety Belts ............................................ 18 Instrument Panel ....................................... 153 Child Restraints ...................................... 40 Instrument Panel Overview ................... 156 Airbag System ........................................ 66 Climate Controls ................................... 204 Restraint System Check ......................... 84 Warning Lights, Gages, and Features and Controls ................................ 87 Indicators .......................................... 215 Keys ....................................................... 89 Driver Information Center (DIC) ............ 233 Doors and Locks .................................... 98 Audio System(s) ................................... 261 Windows ............................................... 104 Driving Your Vehicle ................................. 295 Theft-Deterrent Systems ....................... 108 Your Driving, the Road, and Starting and Operating Your Vehicle ....... 113 Your Vehicle ..................................... 296 Mirrors .................................................. 128 Towing ................................................. 334
    [Show full text]
  • Energy & Climate Change
    2 0 0 7 T OYO TA N A ER energy & climate change Toyota strives to improve fuel economy through fuel-efficient engine and vehicle design, but also considers additional methods to enhance fuel efficiency. Toyota recommends SAE 0W-20 viscosity grade engine oil for an increasing number of models as one way to improve fuel efficiency. “Toyota recognizes that climate change is occurring and … is committed to continued action Accent to address climate change and Photo promote greater energy diversity …” – Toyota Testimony Before the U.S. House Subcommittee on Energy and Air Quality EEnernerGG Y Y && CC L LIIMAMAtete CCHHAANNGGEE > TOYO T A ’ S A PP R OA ch T O E ner G Y A N D C L I MA te C H A N G E > Vehic L E F U E L E fficienc Y > Vehic L E F U E L S Di V er S it Y > A DVA nce D Vehic L E T echn OLOG ie S > A DVA nce D T R A N SPO rt A ti O N S OLU ti O N S > E ner G Y A N D Greenh OUS E G AS E S in O U R O P er A ti O nS TOYOTA IS COMMitteD to continued action to address to provide energy from renewable sources. Fuel providers will climate change and promote energy diversity. Action on both need to make new fuels available and provide the necessary issues must, by definition, be broad in scope and involve a distribution infrastructure.
    [Show full text]
  • Injury, Collision, & Theft Losses
    Injury, Collision, &Theft Losses By make and model, 2000-02 models September 2003 HIGHWAY LOSS DATA INSTITUTE 1005 North Glebe Road, Arlington, VA 22201 703/247-1600 Fax 703/247-1595 www.highwaysafety.org The Highway Loss Data Institute is a nonprofit public service organization. COMPARISON WITH DEATH RATES It is closely associated with and funded through the Insurance Institute for Highway Safety, which is wholly supported by auto insurers. HLDI gathers, Collisions that result in serious and fatal occupant injuries are relatively processes, and publishes data on the ways losses vary among different rare, so they have only a small influence on the insurance injury results kinds of vehicles. reported in this publication. The results shown here are dominated by the relatively frequent low to moderate severity collisions and associated injuries. A separate report (go to highwaysafety.org/sr_ddr/sr3507.htm), GUIDE TO THIS REPORT published periodically by the Insurance Institute for Highway Safety, is based on fatal crashes. It summarizes driver deaths per million registered vehicle The table inside summarizes the recent insurance injury, collision, and years by make and model. Vehicles with high death rates often have high theft losses of passenger cars, pickup trucks, and utility vehicles. Results frequencies of insurance claims for occupant injuries. For example, small two- are based on the loss experience of 2000-02 models from their first sales and four-door cars typically have high death rates and higher-than-average through May 2003. For vehicles that were newly introduced or redesigned insurance injury claims experience. during these years, the results shown in this publication are based only on the most recent model years for which the vehicle designs were However, there are exceptions.
    [Show full text]
  • High-Theft” Motor Vehicles Pursuant to M.G.L
    COMMONWEALTH OF MASSACHUSETTS Office of Consumer Affairs and Business Regulation DIVISION OF INSURANCE One South Station • Boston, MA 02110-2208 (617) 521-7794 • http://www.mass.gov/doi DEVAL L. PATRICK GREGORY BIALECKI GOVERNOR SECRETARY OF HOUSING AND ECONOMIC DEVELOPMENT TIMOTHY P. MURRAY LIEUTENANT GOVERNOR BARBARA ANTHONY UNDERSECRETARY OF CONSUMER AFFAIRS AND BUSINESS REGULATION NONNIE S. BURNES COMMISSIONER OF INSURANCE Property & Casualty Insurance Filing Guidance Notice 2009 - B TO: Insurance Companies Soliciting, Negotiating, Selling or Servicing Commercial or Private Passenger Automobile Insurance Policies in Massachusetts FROM: Kevin P. Beagan, Deputy Commissioner and Director of the State Rating Bureau DATE: June 11, 2009 RE: Designation of “High-Theft” Motor Vehicles Pursuant to M.G.L. c. 175, § 113H Effective August 1, 2009 ______________________________________________________________________________ This Filing Guidance Notice notifies all insurance companies soliciting, negotiating, selling or servicing private passenger motor vehicle insurance policies regarding in Massachusetts that the Commissioner of Insurance, pursuant to her authority under M.G.L. c. 175, § 113H, has additionally designated certain 2010 model year motor vehicles as “high-theft vehicles”. The list of all such designated vehicles for model years 2010 and prior, which is effective August 1, 2009, is attached to this Guidance. Any questions regarding this Filing Guidance Notice should be directed to Kevin P. Beagan, Deputy Commissioner and Director
    [Show full text]