Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (1,1) IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner's Name: Street Address: City & State: Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use: Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (2,1) Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2010 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors LLC. Part No. 25966010 A First Printing Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (3,1) 2011 Cadillac Limited Warranty and Owner Assistance Information Important Message to Cadillac Escalade Hybrid Vehicle Operation and Care . 18 Owners... .......................1 Warranty . 14 Maintenance and Warranty GM's Commitment . 1 What is Covered . 15 Service Records . 18 Owner Assistance . 1 What is Not Covered . 15 Chemical Paint Spotting . 18 GM Participation in an Things to Know About the New Warranty Coverage – Alternative Dispute Vehicle Limited Warranty . 16 Extensions . 18 Resolution Program . 1 Warranty Repairs – Touring Owner Service – Warranty Service – United Component Exchanges . 16 Foreign Countries . 19 States and Canada . 1 Warranty Repairs – Recycled Warranty Service – Foreign Warranty Coverage at a Materials . 16 Countries . 19 Glance .........................2 Tire Service . 16 Original Equipment New Vehicle Limited 6.6L DURAMAX® Diesel Alterations . 20 Warranty . 2 Engine Components . 16 Recreation Vehicle and Emission Control System Aftermarket Engine Special Body or Equipment Warranty . 2 Performance Enhancement Alterations . 20 Products and Modifications . 17 Pre-Delivery Service . 20 New Vehicle Limited Warranty . .4 Production Changes . 21 What Is Covered . 4 After-Manufacture “Rustproofing” . 17 Noise Emissions Warranty Cadillac DTS Protection for Light Duty Trucks Series . 10 Paint, Trim, and Appearance Items . 18 Over 10,000 LBS Gross What Is Not Covered . 10 Vehicle Weight Rating (GVWR) Only . 21 Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (4,1) 2011 Cadillac Limited Warranty and Owner Assistance Information Emission Control Systems Warranty Information for Warranty ......................22 California Only . 37 What Is Covered . 22 Special Coverage Adjustment How to Determine the Programs Beyond the Applicable Emissions Warranty Period . 38 Control System Warranty . 22 Federal Emission Control Customer Assistance System Warranty . 22 Offices ........................39 California Emission Control Customer Assistance for Text System Warranty . 24 Telephone (TTY) Users . 40 Emission Warranty Online Owner Center . 41 Parts List .....................28 Cadillac Owner Replacement Parts . 32 Center (U.S.) — Maintenance and Repairs . 32 www.cadillacownercenter.com . 41 Claims Procedure . 33 My GM Canada (Canada) — Customer Satisfaction www.gm.ca . 41 Procedure ....................34 Roadside Assistance State Warranty Program ......................42 Enforcement Laws . 36 Courtesy Transportation Program ......................43 Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (1,1) Important Message to Owners... 1 GM's Commitment after the limited warranty period Warranty Service – United has expired when the problem GM is committed to assuring States and Canada results from a defect in material satisfaction with your new vehicle. or workmanship. These instances The selling dealer has invested Your dealer also wants you to be will be reviewed on a case-by-case in the proper tools, training and completely satisfied and invites you basis. If the issue has not been parts inventory to ensure that any to return for all your service needs, resolved to your satisfaction, necessary warranty repairs can both during and after the warranty follow the Customer Satisfaction be made to your GM vehicle. period. Procedure on page 34. GM requests that the vehicle be returned to the selling dealer for Owner Assistance We thank you for choosing GM. all warranty repairs. If a situation The dealer is best equipped to GM Participation in an or event occurs where you are provide all your vehicle's service significantly inconvenienced, an Alternative Dispute Resolution authorized GM dealer can make needs. Should you ever encounter Program a problem that is not resolved the warranty repairs. However, in during or after the limited warranty See Customer Satisfaction the event the dealer is not able to period, talk to a member of dealer Procedure on page 34 for perform the repair due to the special management. Under certain information on the voluntary, tool and training requirements, circumstances, GM and/or GM non-binding Alternative Dispute contact the Customer Assistance dealers may provide assistance Resolution Program in which GM Offices on page 39. If you are participates. unable to return to the selling dealer, contact a GM dealer in the United States or Canada for warranty service. Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (2,1) 2 Warranty Coverage at a Glance The warranty coverages are Sheet Metal Federal summarized below. Corrosion coverage is for the . Gasoline Engines first 4 years or 50,000 miles, New Vehicle Limited Warranty ‐ Defects and performance whichever comes first. Bumper-to-Bumper for cars and light duty truck (Includes Tires) . Rust-through coverage is for the emission control systems are first 6 years, unlimited mileage. covered for the first 2 years . Coverage is for the first 4 years ® or 24,000 miles, whichever or 50,000 miles, whichever 6.6L DURAMAX Diesel Engine comes first. From the first comes first. (If Equipped) 2 years or 24,000 miles to . Powertrain Coverage is for 5 years or 4 years or 50,000 miles 100,000 miles, whichever defects in material or . Coverage is for the first 5 years comes first. workmanship continue to or 100,000 miles, whichever be covered under the New comes first. Emission Control System Vehicle Limited Warranty Warranty Bumper-to-Bumper coverage For light duty trucks, see “How to explained previously. Specified Determine the Applicable Emissions major components are Control System Warranty” under covered for the first 8 years Emission Control Systems Warranty or 80,000 miles, whichever on page 22 for more information. comes first. ‐ Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (3,1) Warranty Coverage at a Glance 3 . 6.6L DURAMAX® Diesel . 6.6L DURAMAX® Diesel Engines are covered for the Engines first 5 years or 50,000 miles, ‐ Defects and performance for whichever comes first. the emission control systems California are covered for the first 5 years or 50,000 miles, . Gasoline Engines whichever comes first. Defects and performance ‐ ‐ Specified components for the for cars and trucks with light emission control system are duty or medium duty emission covered for the first 7 years control systems are covered or 70,000 miles, whichever for the first 3 years or comes first. 50,000 miles, whichever comes first. Important: Some California emission vehicles may have special ‐ Specified components for cars coverages longer than those listed or light duty trucks equipped here. See “California Emission with light duty or medium duty Control System Warranty” under truck emission control systems Emission Control Systems Warranty are covered for the first on page 22. 7 years or 70,000 miles, whichever comes first. Noise Emissions . Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle. Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (4,1) 4 New Vehicle Limited Warranty GM will provide for repairs to the Obtaining Repairs Powertrain Coverage vehicle during the warranty period in To obtain warranty repairs, take the The powertrain is covered for accordance with the following terms, vehicle to a Cadillac dealer facility 5 years or 100,000 miles, whichever conditions, and limitations. within the warranty period and comes first, except for other What Is Covered request the needed repairs. coverages listed here under “What A reasonable time must be allowed is Covered” and those items listed Warranty Applies for the dealer to perform necessary under “What is Not Covered” later in This warranty is for GM vehicles repairs. this section. registered in the United States and Warranty Period Engine Coverage includes: All normally operated in the United internally lubricated parts, engine oil States or Canada, and is provided