Annual Report of the French Language Services Commissioner of Ontario OFFICE OF THE OMBUDSMAN OF ONTARIO 2019-2020 ONTA RIO ONTARIO’S WATCHDOG Office of the Ombudsman of Ontario WHO WE ARE: An independent,ONT impartial Office ofA the RIOOntario Legislature that resolves and investigates public complaints about provincial government bodies, as well as French language services, child protection services, municipalities, universities C HIENand school DE boards. GARDE DE L’ONTARIO The Ombudsman recommends solutions to individual and systemic administrative problems. The French Language Services Commissioner makes recommendations to improve the delivery of French language services. OUR VALUES: Fair treatment Accountable administration Independence, impartiality Results: Achieving real change OUR MISSION: We strive to be an agent of positive change by enhancing fairness, accountability and transparency in the public sector, and promoting respect for French language service rights as well as the rights of children and youth. OUR VISION: A public sector that serves citizens in a way that is fair, accountable, transparent and respectful of their rights. French Language Services Unit Complaint Line: 1 866 246-5262 483 Bay Street Telephone: 416-847-1515 10th floor, South Tower TTY (teletypewriter): 1-866-411-4211 Toronto, ON M5G 2C9 Fax: 416-586-3485 Email:
[email protected] Web site: www.ombudsman.on.ca ISSN 1916-9183 2 2019-2020 | ANNUAL REPORT OF THE FRENCH LANGUAGE SERVICES COMMISSIONER OF ONTARIO | OFFICE OF THE OMBUDSMAN OF ONTARIO ONTA RIO ONTARIO’S WATCHDOG December 2020 Hon. Ted Arnott, Speaker Legislative Assembly Province of Ontario Queen’s Park Dear Mr. Speaker, Pursuant to section 12.5 of the French Language Services Act, French Language Services Commissioner Kelly Burke and I are pleased to submit the first Annual Report on the activities of my Office under that Act, so that you may table it before the Legislative Assembly.