Children’s Services
Early Help Guide for Lead Professionals Overview of Early Help Providers September 2015
Better Together For Children
Early Help Contact details:
Earlyhelpleadprofessional@walsall.gov.uk 01922 650763
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Introduction
There are times when children and their families need some extra help and in Walsall we’ve committed to working together to provide support as soon as possible so children get the help they need, when they need it, in a way that works best for them and their families: our pledge to them is to offer ‘Early help, early on’.
This guide aims to give Lead Lead Professionals support with navigating the child/young person and their family through the range of services available to them. These services can be referred to as single agency interventions or can be contacted to ‘pull on’ as part of the Early Help Assessment plan.
The guide is organised in themes following categories which are aligned with the priorities identified as part of our Early Help Strategy:
- Generic Family Support service - Supporting children with School ready - Supporting children and young people in attainment and achievement - Mitigating the impacts of poverty for families - Tackling Domestic Abuse - supporting family Mental health - Reducing young people’s risky behaviour
Each category lists a range of services in Walsall as well as useful links to resources and guidance that will help you in providing preventative and single agency targeted intervention within your own organisation.
This guide is regularly updated, so we recommend professionals to access use through the website www.mywalsall.org/professional rather than keeping a printed copy
If you have any comments or additions for this guidance, please contact Isabel Vanderheeren, Strategic Lead Early Help Tel: 01922 650434 or Email: [email protected] Or Please email [email protected] or telephone 01922 650645
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ORGANISTATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL PROCESS GENERIC SERVICES
Family Support
Children’s Centres are currently located in the The centres offer a wide range of services to families in Children Centre Service Manager community. their area, including : Tahra Hussain Children’s centres provide services for every child Sessional childcare aged 0-19, and their families, in Walsall. All their Teenage parent groups Family Support Leads services are suitable for children with special needs or Healthy lifestyles Natasha Gayle: Walsall North Children Centres disabilities and extra support is available when you Venues for Parenting Classes ( Based at Blakenall CC, 01922 476698) want it. Training including : Deb Guy: Walsall Central and East Children Literacy and numeracy Centres In-house computer courses (Based at Birchills CC, 01922 646574) Cooking Sioux Beddow: Walsall West Children Centres (Based at Darlaston CC, 0121 526 5537) Family Support, including: Confidential advice on housing, debt, welfare Children Centre Universal Services rights Parenting advice/interventions Universal Services Coordinator Sarah Barker One to one and group parenting interventions ( Based at Pelsell Children’s Centre) Help for families whose first language is not 01922 653780 English
Confidential support to access other services, School Ready Advisor’s such as Domestic Abuse, substance misuse Shelley Bradbury
Lynn Dunford Contact the centres directly for information on the
services they can provide Palfrey Children Centre
Children Centre Programme Manger Mick Davies Tel : 01922 642382 Email: [email protected] 3 Version 5.3.1 overview Isabel Vanderheeren September 2015 Children’s Services
HELPFUL LINKS Parenting Programmes Parenting programmes are proven to be effective at For referrals please call http://webwalsall.com/childrens- helping all parents to increase positive relationships, Tel : 01922 653383 services/parent/parenting promote children’s development and manage behaviour in constructive caring ways. –see also Family Information Service (FIS), Walsall Early help consent form www.mywalsall.org/fis 270314.docx
Classification Key Open to all parents in Walsall running in many areas at Bookings managed by FIS different times and different days.
Universal Limited Some areas/parents can b eoffered the programme Some bookings managed by FIS some by dependent upon area/access. Facilitators as and when the groups are running.
Targetted Parents must meet some specific criteria to be offered Offers to parents of engagement is managed by programme facilitators/service directly.
Specialist Referral only Referral only to parenting team, parents must meet specific criteria.
Research Paper: Overview of current research by Centre for Child and Link: Assessing Parental Capacity to Change when Family Research, Loughborough University, June 2014 https://www.gov.uk/government/uploads/ children are on the Edge of Care system/uploads/attachment_data/file/330 332/RR369_Assessing_parental_capacity_to Programme Age Range Aims / Classification / _change_Final.pdf Comments Teen Triple P Group 10yrs – 16years To support parents in increasing desirable behaviour, reducing misbehaviours and dealing with risky and emotional behaviours over a 8 week programme. Programmes consists of x5 attendance sessions of 2 hours and x3 telephone call sessions Universal Provision ran by some secondary schools, YSS.
Teen Triple P Primary Care 10yrs-16yrs To support parents on a one to one basis with a tailored approach to changing teenagers behaviour. Between 4- 6 tailored one
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to one sessions Targeted provision ran by Intensive Family Support Team, WPH Counselling, YSS, T3
Bardardos Cygnet 7yrs – 16 yrs (review of age range July 2015 to move to 5yrs-16yrs) To support parents of children and young people with Autism and offer specific strategies proven to work with children / young people with ASD. 6 week 3 hour group programme. Targeted– for parents of children with Autism/Aspersers/ASD only. Usually runs as primary age Cygnet, and secondary age group by a range of services including Educational Psychology, Speech and Language Team
Understanding Me 0-5years To support parents of young children with Autism. A 10 week 2 hour a week group programme. Targeted–for parents of young children with ASD/Autism open to specialist health visiting team.
Strengthening Families Strengthening Communities (SFSC) 3yrs – 11 yrs approx To support parents with behaviour management whilst building supportive community networks, delivered through culturally respectful framework. 13 week group running x 3 hours per week. Universal Provision ran by some schools, and Children Centres.
Understanding Your Child (UYC) 0-11 yrs approx To support parents to become sensitive, reflective parents focusing on the emotional health and relationships of parents and their children. Focus on development of young children, emotional development and building good relationships. 10 week group running at 2hours a week. Solihull Approach Model training a pre-requisite for UYC facilitators training. Universal Provision Ran by some schools, children centres.
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Walsall Way of Parenting using the Solihull Approach 0- 18yrs A brief intervention model that can be used by practitioners as part of their everyday work with families. Aim to provide practitioners a way of working with families that supports containment of anxieties of parents, children and workers, reciprocity between parents, children and workers and tailored behaviour management solutions. No formal structured offer to parents. Training undertaken by Social Workers, Schools, Children Centres, childcare staff and others. The approach is then used as part of their everyday work with families.
Triple P Group 2-10yrs To support parents in increasing desirable behaviour of children, reducing misbehaviour and planning ahead. Universal – Limited offer Ran by School Health Services x 1 group per term
Family Links 0-12yrs To support emotional health and well being, relationship skills, positive communication and behaviour management strategies. 10 week group at 2 hours a week Universal – limited offer 1x Church 1x School
Family Links Islamic 0-18yrs To support parents to bring together Islamic religious teaching with the Family Links Parenting principles. 10 week group at 2 hours a week. Universal – Limited offer – for parents of Aisha Mosque
Families and Schools Together (FAST) 4-7yrs School based parenting programme focused on supporting family relationships and child well-being, strengthening parent- child bond and increasing children’s success in school. 8 week group ran after school for 3 hours a week. Universal – Limited offer
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X2 Walsall primary schools
Mellow 0-5years To support parents involved in child protection, with substance abuse, mental health or parents whom are care leavers. 14 week full day intensive group programme with parents and children. Specialist Offer - ran by specialist parenting practitioners in parenting team.
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL PROCESS
Health
Walsall NHS Walk-In Centre Obesity Management Clinic These clinics are available without any referral 19-20 Digbeth, Market Square, Walsall WS1 1QZ Phlebotomy Tel : 01922 605730 Smoking cessation clinic Walsall School Nursing Service The service is based at Harden Health Centre but can be We accept referrals from parents and carers of Harden Health Centre, Harden Road, Walsall delivered in a variety of settings such as the clinics, children & young people who are aged 5-19 years WS3 1ET schools and community settings. Where appropriate Referrals can be made directly to the Tel : 01922 423349 home visits can be arranged. department via the standard Children's Referral Email: [email protected] Form and are accepted from: Schools See Appendix E for named school nurses contact Any professional details Bereavement Support
The Lullaby Trust When a baby dies suddenly and Telephone the help line Bereavement support unexpectedly, the death is a terrible shock Monday – Friday 10.00am – 5.00pm 0808 802 6868 and can be one of the most distressing Weekends and public holiday 6.00pm – [email protected] events that can ever happen. The Lullaby 10.00pm Trust offer confidential support to anyone Calls are answered by trained befrienders, all with personal experience of bereavement affected by the sudden and unexpected death of a baby or young toddler. This is available immediately or at any later time. This support is for families, friends, carers and professionals.
They have different ways of support through this difficult time; provide a range of services and can provide details of other organisations which might be helpful.
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Walsall Bereavement Support Service Walsall Bereavement Support Service offers support to Globe House, 3 Bradford Place Walsall, West residents of all ages who live in the Walsall Borough, Call the helpline for an appointment or just Midlands, WS1 1PL irrespective of their relationship to the deceased someone to talk to. Adult helpline : 01922 724841 person, the cause of death or the time that has elapsed Adult Helpline: 01922 724841 Child & Family Helpline : 01922 645035 since the death. Child and Family Helpline: 01922 645035 Their service is offered by means of telephone, http://www.wbss.org.uk/ individual support or group sessions and in some cases a combination of all three.
The Swing WBSS has also developed a local children and young Call 01922 645035 Walsall Bereavement Support Service people's bereavement service called THE SWING. Globe House, 3 Bradford Place, Walsall, West Bereavement support workers are either qualified http://www.wbss.org.uk/ Midlands counsellors or trainee counsellors working towards WS1 1PL qualification and they all offer their services and skills Email : [email protected] voluntarily.
Cruse Bereavement Care Cruse Bereavement Care offers support after the death Telephone 0844 477 9400 or email Tel : 0844 477 9400 of someone close. They offer someone to talk to, face- Email : [email protected] to-face and group support from trained bereavement http://www.cruse.org.uk/ support volunteers across the uk. They also offer: -information, publications and support for children -advice for employers on how to respond when an employee is bereaved and what can be done to ensure that the impact on both the individual and the organisation is minimised. Child Bereavement UK Child Bereavement UK supports families and educates Support and information Clare Charity Centre, Wycombe Road, professionals when a baby or child dies or is dying, or 0800 02 888 40 Saunderton, Buckinghamshire, HP14 4BF when a child is facing bereavement. They also train Tel : 01494 568900 professionals, helping them to better understand the Training for professionals : needs of grieving families. email: [email protected]
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HELPFUL LINKS : Parenting programmes are proven to be effective at For referrals please call Parenting Programmes helping all parents to increase positive relationships, Tel : 01922 653383 http://webwalsall.com/childrens- promote children’s development and manage services/parent/parenting behaviour in constructive caring wats. Walsall Early Help Consent Form 270314.docx see also Family Information Service FIS www.mywalsall.org/fis
Research paper : Overview of current research by Centre for Child and Link : Assessing Parental Capacity to Change when children Family Research, Loughborough University, June 2014 https://www.gov.uk/government/uploads/ are on the Edge of Care system/upl;oads/attachment data/file/330332/RR369 Assessing parental capacity to change Final.pdf
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL SUPPORTING CHILDREN WITH SCHOOL READY
Family Information Service (FIS) Walsall Families Information Service (FIS) is a FREE, See www.mywalsall.org/fis Walsall FIS Central Children’s Library, Lichfield impartial service that gives advice and up-to-date Street, Walsall, WS1 1TR information on a variety of things that affect families in Tel : 01922 653383 Walsall. Email: [email protected] They aim to help mums, dads, grandparents, uncles, Times: aunties and carers by giving them the right information Tues – Fri 10am to 6pm and advice that will empower them to make the right Saturday 9am to 5pm decisions for their families. They also offer help and Closed for lunch approx 1.30pm to 2.00pm advice to professionals who are working with families across the borough. Time 2 Start Funded childcare for 2 year old children – parents who [email protected] Walsall FIS Central Children’s Library, Lichfield get any of the following support payments may qualify Applications forms are available from Walsall Street, Walsall, WS1 1TR for 15 hours of funded early education and childcare for FIS on 01922 653383 or online at Tel : 01922 653383 2 year olds: www.mywalsall.org/fis Email: [email protected] Income Support Income-based Job Seekers Allowance Income-related Employment & Support Allowance Child Tax Credit with an annual income of less than £16,190 Support under Part V1 of the Immigration & Asylum Act 1999 The Guaranteed Element of State Pension Credit Walsall Youth Support – Young Carers Project This service is for Young Carers aged 8 to 18 years. Email: HYPERLINK Myplace Centre The service provides the following: "mailto:[email protected]" Walstead Road West One to one support and group support for young [email protected] or HYPERLINK Walsall WS5 4PE carers "mailto:[email protected]" Workshops and accreditation [email protected] Tel: 01922 655419 Youth and play sessions Professional, self referral and referrals Day trips and residential breaks through adult social care. Families must be Signposting and advocacy with young carers and their in agreement to the referral and a referral family members. form must be completed. Raising the voice of young carers in the Borough. 11 Version 5.3.1 overview Isabel Vanderheeren September 2015 Children’s Services
Free Early Years Education for 3 & 4 Year Olds Every child aged 3 & 4 years is entitled to 570 hours of See http://www.mywalsall.org/fis/free- See Walsall FIS or Walsall Early Years Free free Early Years Education each year from the term after early-years-places-for-3-and-4-year-olds/ for Education Links. they turn age 3. This is regardless of family situation or details Other enquiries to Ross Capp income Education Development Centre, Pelsall Lane, Provision is through a range of providers – schools, For providers: Rushall, WS4 1NG nurseries, etc. Parents can choose their provider and do http://www.mywalsall.org/fis/free-early- Tel:01922 686521 not have to pay for any additional services, such as lunch, years-entitlement-resources/ Email: [email protected] or additional hours. Parents need to know that providers Please refer parents to the guidance issued must clearly show the ‘free hours’ on invoices. by the Council.
Walsall Early Years Team Provides support and information for prospective or A contact form is available on their website. Education Development Centre, Pelsall Lane, Rushall, existing childcare provider on a range of topics including www.mywalsall.org/fis WS4 1NG free early years education, quality assurance, training and Tel : 01922 6563383 qualifications, business planning and sustainability. Email: [email protected] HELPFUL LINKS
https://www.pre-school.org.uk/sectornews Training, quality improvement and family learning Email: [email protected] programmes, produce specialist publications, offer information and advice to early years professionals and parents and campaign to positively influence childcare policy and practice. Walsall’s Local Offer sets out information on what is Email: [email protected] http://www.mywalsall.org/walsall-send-local- available for children and young people from birth to 25 offer/ years in one place. It covers Universal, Targeted and Tel: 01922 653383 Specialist Provision.
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL SUPPORTING CHILDREN AND YOUNG PEOPLE IN ATTAINMENT AND ACHIEVEMENT Walsall Young Carers Project A young carer is someone under 18 who helps look after Referrals can be made by : Walsall Carers Centre, The Crossing at St Paula’s, somebody who cannot manage otherwise because of age, Children’s services Darwall Street, Walsall WS1 1DA illness or disability. This may mean doing the Social Care & Inclusion Tel : 01922 610810 housework, shopping or jobs for people of the same age. Self referrals are also accepted Email : Email: [email protected] It could also mean lifting or washing. Being a Young Carer often means having to put caring before their own needs: Walsall Young Carers Project provides support and activities to give them a chance to be a young person Consultation & Inclusion Support Service The Consultation and Inclusion Support Service (CISS) is Contact the following for assistance : (CISS) made up Advisory Teachers of a number of teams which work together to support Telephone: 01922 686375 The Early Years SEN Team pupils with Fax: Educational Psychologists special educational needs and provide advice and 01922 686376 The Special Support Team support to schools
Mental Health and Behaviour in Schools Useful publication with factsheets, advice and guidance, See:https://www.gov.uk/government/uploa Departmental advice for staff and resource links on how to promote positive mental ds/system/uploads/attachment_data/file/32 June 2014 health and recognise and support a full range of mental 6551/Mental_Health_and_Behaviour_- DfE publication health issues in school age children _Information_and_Tools_for_Schools_final_we bsite__2__25-06-14.pdf
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BACE Behaviour, Attendance and Complementary Education Please contact the following for assistance: Behaviour, Attendance & Complementary (BACE) Attendance Services Education provides support and advice to pupils, schools and Telephone: 01922 686370 parents on Contact times: 8.30 am to 4.30 pm Monday to matters of behaviour, attendance and exclusions Friday including the Behaviour Support and Reintegration education of young people in public care. Telephone: 01922 686370 BACE provides support for schools alongside their Contact times: 8.30 am to 4.30 pm Monday to policies Friday and strategies, regarding the management of pupils with Child Protection Issues social, Telephone: 01922 686233 emotional, behavioural and attendance difficulties. Contact times: 8.30 am to 4.30 pm Monday to The Service also provides support for excluded pupils Friday and helps with Exclusions and Pupil Placements planning their transition into an appropriate educational Telephone: 01922 686233 placement Contact times: 9.00 am to 5.00 pm Monday to Thursday 9.00 am to 4.30 pm Friday Home Tuition Telephone: 01922 686370 Contact times: 8.30 am to 4.30 pm Monday to Friday Speech & Language Therapy Service The Speech and Language Therapy Services comprises of Contact : Speech and Language Therapists, Nursery Nurses and Telephone 01922 605400 Bilingual Co-workers. Referral form: Generic Children Services All have specialist training and experience in working Health Form to be completed. Referral form with children with speech and language difficulties. can be obtained via the SAL telephone The Service provides support to children 0 to 19 years in number. clinics, schools, some voluntary/private settings and families’ homes. Please see Appendix F for the Children’s Referral and Registration form.
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Walsall Parent Partnership (PPS) Walsall Parent Partnership Service provides specialist Telephone: 01922 650330 (answerphone support, advice and information to parents/carers of also available) children with special educational needs. The aim is to Fax: 01922 634093 give parents/carers the confidence and information they Email: [email protected] need to express their views and take an active part in Website www.walsall.gov.uk/education their child’s education
SEND Walsall’s Local Offer sets out information on what is Email: [email protected] (Special Educational Needs and Disabilities) available for children and young people from birth to 25 http://www.mywalsall.org/walsall-send-local- years in one place. It covers Universal, Targeted and offer/ Specialist Provision. It includes services for children, young people and their families. It makes it clear what they can expect from a range of local agencies - including Tel: 01922 653383 their statutory entitlements and what is available in early year’s settings, schools (including Academies and Free Schools) and colleges. It covers health and social care services including how to access them. You can use the links at the bottom of the page to see what is available.
HELPFUL LINKS https://www.gov.uk/government/.../sen Code of Practice Publications for 0 – 5 year olds SEND d-code-of-practice-0-to-25
https://www.gov.uk/children-with-
special-educational.../extra-SEN-help Children with special Educational Needs (SEN) Education health care planning pathway Education Health Care Plan (EHCP) https://www.gov.uk/children-with- special-educational-needs/extra-SEN - help
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL MITIGATING THE IMPACTS OF POVERTY FOR FAMILIES
Housing in Walsall
Housing Standards and Improvement Team Walsall has a range of housing options accessible either Housingstandardsandimprovement@walsa Tel: 01922 652171 directly by the individual or through the Council’s Housing ll.gov.uk Services. Help and support to maintain tenancies and create stable homes for children can be provided either by the Council’s own services or by Registered Providers (previously Social Landlords). There is also a range of private landlords.
The Council’s Housing Standards and Improvement Team provide help, advice, advocacy and an inspection service overseeing the rented sector.
Housing for 16 to 25 year olds (excluding care Housing for 16 to 25 year olds (excluding care leavers): Contact the Council’s Housing and Advice leavers): The team will work with young person to provide the right Support Team outcome that best meets their needs. This includes working Tel: Advice and Support 01922 653405 with the family to help a return home where this is the best Email: [email protected] option, or placing in supported accommodation or supported lodgings. From October 2014, Walsall Council introduced its own support workers for young people in supported accommodation. They work towards creating sustainable tenancies giving young people a more stable setting to build their adult lives and maintain EET.
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Registered Providers Social housing located across the borough. Some Click on links below for all contact details and organisations have properties only in single areas of the up to date information: borough whilst others, such as Whg and Caldmore Accord are more widely spread. Whg is the largest Accord Housing Association Registered provider in Walsall with around 19,000 Beechdale Community Housing properties across the borough. Association Bromford Housing Group Each organisation has their own tenant support schemes, Caldmore Area Housing Association including money advice, Domestic Abuse, fuel poverty Hanover Housing Association schemes, and employment support. Harden Housing Association
Heantun Housing Association Further help and advice is available from the Money, Housing 21 Home, Job Team or the Council’s Housing Services. Jephson Housing Association Mercian Housing Association Midland Heart Housing Association Nehemiah Housing Association Sanctuary Housing Association Walsall Housing Group WATMOS Housing Co-operative
Benefits Service Walsall Council is responsible for dealing with: Further advice can be obtained from : Benefits Services, Walsall Council, Civic Centre, Darwall Street, Walsall, WS1 1 XU Council tax reduction (including second adult [email protected] Tel : 0300 555 2855 reduction) Email: [email protected] Housing benefit Direct customer contact: Free school meals Call: 0300 555 2855 Walsall crisis support scheme – awards (PDF TextBox: 01922 654000 110KB) Email: [email protected]
Third party enquiries will need consent for claims information
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL Department for Work & Pensions The Department for work and Pensions (DWP) are Tel helpline to contact the local jobcentre, to Tel helpline : 0845 604 3719 responsible for welfare, pensions and child maintenance cancel or change appointments : www.gov.uk policy. As the UK’s biggest public service department it Tel: 0345 604 3719 administers the State Pension and a range of working www.gov.uk See: https://www.gov.uk/contact-jobcentre-plus age, disability and ill health benefits to over 22 million claimants and customers. claim Jobseeker’s Allowance online. Job Centres in Walsall Tel : 0845 6060 234 Jobcentres are part of Jobcentreplus and provide help, New Benefit Claims: advice and guidance on benefit claims and are where Telephone: 0800 055 6688 Find your nearest Jobcentre Plus. Jobseekers Allowance (JSA) and other benefit claimants Textphone: 0800 023 4888 go to sign on and see their advisers. Welsh language: 0800 012 1888 Monday to Friday, 8am to 6pm Calculators –Use one of the following:
entitled to – for information on income- related benefits, tax credits, contribution- based benefits, Council Tax Reduction, Carer’s Allowance, Universal Credit and how your benefits will be affected if you start work
Turn2us – for information on income-related benefits, Universal Credit and tax credits Child Support Agency Helpline To help separated parents with maintenance payments. Child Maintenance Options National Helpline, PO Box 55, Brierley Hill, DY5 See Child Maintenance Options (CMO) for free advice Telephone: 0800 0835 130 1YL http://www.cmoptions.org/ Textphone: 0800 988 9888 Tel : new applications 0845 609 0062 Monday to Friday, 8am to 8pm Please note charges were introduced in 2014 for Saturdays, 9am to 4pm using the Child Maintenance Service: Find out about call charges 30th June- application and enforcement charges 11th August – use of the Collect and Pay Service They’ll talk with you about arrangement https://www.gov.uk/child-maintenance/overview options. If you decide to use the Child Maintenance Service, they’ll give you a reference number and explain how to apply.
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL Tax Credits May be paid as Child Tax Credits or Working Tax Credits, Contact Tax Credit direct for further HMRC or a combination of both and is means tested based on information Tel : 0845 302 1444 household make up and income. Tel : 0845 302 1444
All Tax Credit Claims are dealt with by HMRC but claimants can get help with understanding their entitlement, making a claim or dealing with enquiries or problems through any of the recognised welfare advice services in Walsall or their Jobcentre Adviser Child Benefit Paid to parents with children and is now taxable if Most activities can be completed online: HM Revenue and Customs – Child Benefit Office earning over £50,000pa. PO Box 1, Newcastle Upon Tyne,NE88 1AA Download CH2: Tel: 0300 200 310 To claim, complete form CH2 https://www.gov.uk/government/publicatio Textphone: 0300 200 313 and return will the original copy of the child/ren’s birth ns/child-benefit-claim-form-ch2 certificate(s) to: Website: https://www.gov.uk/child- Child Benefit Office (GB) Other changes: benefit/overview Washington https://www.gov.uk/government/organisati Newcastle upon Tyne ons/hm-revenue-customs/contact/child- NE88 1ZD benefit
The website has easy to follow links including all forms and how to obtain a replacement Birth Certificate.
Walsall Citizens Advice Bureau Walsall CAB is a member of the national association of Telephone 139 – 144 Lichfield Street, Walsall WS1 1SE Citizens Advice Bureaux and provides free, independent, Visit the town centre bureau Tel : 01922 700600 confidential and impartial advice to everyone on their Attending one of our Outreach Email: [email protected] rights and responsibilities. They aim to:- Venues Sending an email To provide the advice people need for the problems they face.
To improve the policies and practices that affect people’s lives.
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL AGE Uk Can offer help on benefits, healthy living and a person’s Tel: 0800 169 6565 or visit their website Tel : 0800 169 6565 care journey. 1. www.ageuk.org.uk/ Independent Living Centre (ILC) The service provides advice, support, information and For more information, look at the 9 Wisemore signposting details to help people improve and/or Independent Living Centre leaflet (PDF Walsall maintain their quality of life, including various health 343KB WS2 8EZTelephone 01922 650790 conditions, holidays for disabled people, welfare Textphone 0845 111 2910 benefits, housing, Motobility, complex issues such as Daily drop-in service (half days). These are Email: [email protected] Occupational Therapy and equipment. for anyone who is a Walsall resident and is Deaf, Deaf, blind and/or has sensory support issues Baron Davenports Charity Who: Birmingham based charity providing grants to Requests are considered every 6 to 8 weeks. Portman House, 5/7 Temple Row West, Birmingham three categories of people living within a 60 mile radius Payment is made either directly to the B2 5NY of Birmingham City Centre: retailer, e.g. Argos or can be to the requesting Tel: 0121 236 8004 Almshouses, hospices and residential houses body. Payments do not go directly to the Website: http://www.barondavenportscharity.org for older people benefactor. Email: [email protected] Charitable organisations for the benefit of In all cases, receipts are required either children/young people from the requesting body or the retailer Individual widows, spinsters, divorced ladies where payment is made direct to them. aged 60 plus with a maximum weekly income Failure to supply receipts is likely to result of £174 and savings of less than £10,000. in the charity withdrawing support as they Single mothers and fatherless children. need to evidence their spending. What: For single mothers or fatherless children; a How: single grant payment for the item requested, For single mothers and fatherless e.g. white goods, holiday, etc. Single fathers are children – individual letter from not eligible due to the terms set out within the Children’s Services’ (or other) trust deeds. professional. Charitable organisations established to benefit Charitable Organisations – individual children aged up to age 25; single grant to help letter from the charity, see website with a special project e.g. equipment, running for details costs, and ‘almost anything’. Older ladies – application form Older ladies; twice yearly grant payments downloaded from the website
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL Short Term Breaks What and When How From April 2013 the Discretionary Social Fund was Claims are made directly through the local replaced by a Payment on Account Provision Jobcentre Plus Office. To qualify for a STBA, introduced through changes set out in the Welfare the claimant must be eligible for, and have Reform Act 2012 claimed, any contributory or means tested This means that ‘interim payments’ and Crisis Loans benefit, see list below. formerly paid when benefit claims were delayed or -income support (IS) there was an urgent need, ceased to exist and were -jobseeker’s allowance (JSA) replaced by Short Term Benefit Advances (STBAs). -employment and support allowance (ESA) (Reg19 SS(PAB) Regs) and incapacity benefit These payments are ‘Payment on Account’ meaning -universal credit (UC) (please refer to UC they have to be repaid by the benefit claimant through guidance and terminology) deductions from their claim and future benefit -pension credit (PC) and state retirement payments. pension Who -maternity allowance STBA can be claimed at the start of a claim before the -bereavement and widow’s payments first payment is received, or where there is a ‘change in -carer’s allowance circumstances that significantly increases the amount -industrial injury benefits of benefit to which the claimant is entitled’. A STBA cannot be paid where the claimant is appealing against a disallowance of the There is no right of appeal to a disallowance but benefit claimed. claimants can seek a Judicial Review. Claimants must prove they are ‘in financial need’ as defined by DWP regulations: ‘serious risk of damage to the health or safety of the claimant or any member of their family’. ‘‘Family’ means (your partner or any children for whom you or your partner are responsible’ St Basils Homelessness charity St Basil’s is now delivering it’s Head Office Contact : Dolphin House Office Fair Chance: Rewriting Futures programme in Walsall St Basils Centre, Dolphin Close and are seeking referrals of young people who are Heath Mill Lane, Walsall homeless or at risk of becoming homeless. The Deritend, WS3 1NH programme aims to assist the young people into Birmingham accommodation and training or employment. Workers B9 4AX will also coach the young people in basic life skills. To Tel : 0121 772 2483 be eligible for the programme the YP needs to be: Open Monday – Friday 9.00am – 5.00pm Aged between 18 and 24. Email [email protected] Homeless or at risk of becoming homeless (e.g. 21 Version 5.3.1 overview Isabel Vanderheeren September 2015 Children’s Services
has been served with notice of eviction) Not in education, employment or training (NEET). Single Not eligible for any other form of support St Basil’s will also accept young people who are about to be released from prison. To refer the YP all you have to do is fill in the attached form. See appendix G) If you are unsure if the YP fits the criteria don’t worry, fill in the referral and let St Basil’s decide if they can offer support.
Crisis Support Local Crisis Support replaced Crisis Loans from DWP in To claim: Walsall Crisis Support Scheme – Walsall Council April 2013. Each local authority is able to establish their Tel: 0300 555 2836 http://cms.walsall.gov.uk/walsall_crisis_support_sche own criteria for help and some areas may not have a Email: [email protected] me_web_site-2.pdf scheme at all. Walsall Crisis Support provides crisis support to people in To find details of schemes in other areas: emergency circumstances. Each case is individually http://www.cpag.org.uk/lwas assessed, help is in goods or services, not cash. Applications can be supported by professionals working with families/ individuals. Vulnerable families are given priority although this scheme has limited funds.
All applicants will be expected to engage in holistic support to help prevent future crisis.
Walsall Weather – see also Appendix B Information for over 60’s, low income families and people Council Housing Standards 01922 658373 http://walsallweather.co.uk/keeping-healthy living with disability produced by Walsall Council. The Walsall Benefits Team 0300 555 2855 or document gives advice on the free flu jabs, the correct twitter@phwalsall temperature for your home to keep warm and save money and financial support.
Walsave Credit Union Promotes financial inclusion, accepts benefit payments, Visit branch, telephone or email. Email: [email protected] bill paying. Walsave work with other organisations to Main Branch: Lichfield Street, Walsall WS1 1UZ build resilience. See www.walsave.com/content Tel: 01922 653310 Services: 22 Version 5.3.1 overview Isabel Vanderheeren September 2015 Children’s Services
Mon, Tues, Thurs, Fri 9am to 5pm Wed 9am to 12 Saving Accounts noon Loans Budget Accounts Bloxwich Branch: 181 High Street Bloxwich WS3 Childcare Provision 3LH Junior Savers Mon to Fri 9am to 5pm Sat 9am to 12 noon Illegal Money Lending Team National organisation based in Birmingham working to To report a Loan Shark: Tel: 0300 555 222 England Illegal Money Lending Team identify and prosecute Loan Sharks, engages with local Facebook: Hosted by Birmingham Council communities, will speak to teams and run campaigns in WWW.facebook.com/stoploansharksproject PO Box 12971 local areas. Historically have been able to offer small Twitter: @loansharknews Birmingham amounts of funding. B33 0TD Local contact for professionals wanting to See their website for a range of useful resources for arrange team briefings or other events: children and families, including educational material Chris Connor for children: Email: http://www.pfeg.org/resources/details/stop-loan- [email protected] sharks-lessons-safer-lending-and-borrowing
HELPFUL LINKS http://www.pfeg.org/system/files/files/resource Primary school age resource for teaching children From ILM/Loan Sharks site above s/pfeg%20Drip%20Drip%20Drip%20primary% about water bills 20resource.pdf?nid=2102437 Links to Children’s educational packs on ‘Keeping your www.refugee-action.org.uk Money Safe’ http://www.birmingham.gov.uk/stoploansharks Cold Weather Plan published in November 2015 by Asylum support – Gov.uk http://www.metoffice.gov.uk/weather/uk/guide/wa Walsall Council http://www.gov.uk/asylum- rnings.html Supporting refugees. A refugee in the UK – a person is support/overview officially a refugee when they have their claim for Support Asylum Seekers and Refugees asylum accepted by the Government. NASS – Immigration Law www.shwan.co.uk/31.html Asylum seeker – a person who has left their country and formally applied for asylum in another country but their application has not yet been considered.
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL TACKLING DOMESTIC ABUSE Crisis Point Crisis Point is a registered charity and company Crisis Point can provide specialist Blakenall Village Centre, Second Floor, 79 Thames offering psychotherapy, counselling and support to consultancy days for you and your team or Road, Walsall, WS3 1LZ victims of sexual crime, this service is also available to provide bespoke training packages to assist Tel : 01922 722777 the families or supporters of these people. you and your team on how to help and assist victims of sexual crime.
Private General Therapeutic Counselling for staff members of your organisation where your HR policy/s direct the need for such professional care. This counselling is of a general nature and not limited to experiences of sexual crime.
West Midlands Police, Walsall Safeguarding Children Board, Walsall NHS, Walsall Metropolitan Borough Council and Wolverhampton Sexual Violence Forum are amongst organisations to have received training/presentations/consultations from Crisis Point. Think U Know CEOP's Thinkuknow programme provides a range of CEOP provides training and education Child Exploitation & Online Protection Centre, 33 free educational resources - films, lesson plans, resources for practitioners to use with Vauxhall Bridge Road, London, WS12 2WG presentations, practitioner guidance, games and children and young people to increase their Tel : 08700 000 3344 posters - to professionals working with children and understanding of online safety. There are two young people. Through the use of educational materials ways to access CEOP’s resources: you can help to empower and protect young people Registration on the Thinkuknow from the harm of sexual abuse and exploitation, both website – this provides access to a online and off. range of education resources for 5- 16 year olds To access these resources you will need to register on Attendance on CEOP training the site
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL Walsall Safeguarding Children’s Board Bringing together organisations who work with More information can be accessed on the The Hollies, 10 Lichfield Road Walsall, WS4 2DH children, young people and their families to safeguard Safeguarding Board WebsiteEmail Tel : 01922 659520 children and young people in Walsall. [email protected] Email : Email: [email protected] Walsall Domestic Violence Forum They provide an initial point of contact, and support Stepping Stone 0800 389 5790 Walsall Domestic Violence Forum, Sneyd Hall Road, services such as : SAYA 0800 389 6990 Bloxwich, Walsall, WS3 2NP IDVA- Independent Domestic Violence Advisors- SAYE 07796672053 Tel : 01922 406767 Work 1-1 with high risk victims only Stepping Stones Support Group which is a 24hr help line. The support workers are there to listen and provide information to enable the victim to make informed choices. SAYA – offer support, information and advice to women who are experiencing or have experienced domestic abuse SAFE : S.A.F.E works with male perpetrators of Domestic Abuse who wish to change their abusive behaviour. The aim is to help make partners and children safer through working with the perpetrator while supporting the woman
Domestic Abuse help from other services Childrens Centres: confidential advice, support and Direct through organisation signposting. Registered Providers: most have DA support workers or IDVAs providing confidential specialist help, advice and support and ‘safe house’ Schools and colleges: refer to Pastoral Support, Student Welfare and Safeguarding
Walsall Council HR – currently developing a support policy for employees who are victims or perpetrators.
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HELPFUL LINKS Women's Aid is the national charity working to end Tel : 0800 2000 247 http://www.mywalsall.org/parents/index.php?vi domestic violence against women and children. They ew=directory&did=761 co-ordinate and support an England-wide network of EMAIL: [email protected]* over 300 local domestic violence organisations, Please note we cannot respond to emails providing over 500 local refuges, outreach services and by telephone as safety may be advice centres. Our work is built on over 30 years of compromised. If you wish to speak to campaigning and developing new responses to somebody please call the number above. domestic violence.
http://www.caada.org.uk/ Co-ordinated Action Against Domestic Abuse (CAADA) General enquiries: [email protected] is a national charity supporting a multi-agency and risk-led response to domestic abuse.
They provide practical help to support professionals and organisations working with domestic abuse victims.
http://thisisabuse.direct.gov.uk/ Useful information website on ‘what is abuse’ and how to recognise the signs https://www.gov.uk/government/uploads/system/ uploads/attachment_data/file/276921/ThisIsAbuse Useful discussion and campaign document aimed at DG.pdf preventing teenagers aged 13 to 18 from becoming victims or perpetrators of Domestic Abuse
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SUPPORTING FAMILY MENTAL HEALTH ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL KOOTH Kooth.com is an online counselling service that No referral process – all young people in Tel : 0845 330 7090 provides vulnerable young people across Walsall, Walsall can use this service www.kooth.com between the ages of 11 and 25, with advice and support for emotional or mental health problems. Kooth.com offers users a free, confidential, safe and anonymous way to access help. – The Kooth.com free service includes:
drop in chats with counsellors
booked 1:1 chats with a counsellor
themed message forums a secure email service a variety of self help feature an on line magazine a secure email service a variety of self help feature an on line magazine
Counselling service for children and adults. Counselling through play for children. 1-1 counselling adults
CAMHS A multi agency and multi disciplinary service Referrals to the Specialist CAMHS Team are Child and Adolescent Mental Health Service specialising in the assessment and treatment of made by Primary Mental Health Service, GP's, Canalside Abbotts Street Bloxwich moderate to severe mental health difficulties that Paediatricians, Social Workers and Youth WS3 3AZ children and young people experience. Justice. Tel: 01922 607400 The Service Aims to: Provide specialist assessment and treatments in accordance with best practice and NICE recommendations. 27 Version 5.3.1 overview Isabel Vanderheeren September 2015 Children’s Services
To provide appropriate information for young people and their families and for other agencies in accordance with confidentiality and consent to share protocols. Consultation and liaison and training for universal and targeted services including professional carers. Assessments and treatments in centres that are equipped, family friendly, non-stigmatising and culturally competent.
HELPFUL LINKS Self-harm is a person’s way of expressing deep distress Freephone: 0300 555 0535 when they can’t put into words or even thoughts what E-mail: [email protected] http://www.dwmh.nhs.uk/understanding- they are feeling. Whilst self-harm is not a mental Online: Feedback Form mental-health/self-harm/ illness, a person with a mental illness is more likely to self-harm than other people. It’s not to do with attention-seeking, although it is a cry for help; the http://www.dwmh.nhs.uk/find-a-service/ adrenalin rush created by some forms of self-harm actually brings the person some temporary relief from their inner anguish. Call (for general enquiries about http://www.youngminds.org.uk/ YoungMinds is the UK’s leading charity committed to YoungMinds): 020 7089 5050 improving the emotional wellbeing and mental health Email: of children and young people. If you are an adult worried about a child: [email protected] or general enquiries: ymenquiries@youngmind s.org.uk or use the form at the bottom of this page. We'll try to get
back to you within 48 hours. Write: Suite 11, Baden Place, Crosby
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Row, London, SE1 1YW
XCMS Provides Counselling, Mediation, Advocacy and a For more information please call us on Xpressions Counselling & Mediation Services Ltd Family Contact 01922 234 914 | 07869 560905 Millennium House, Lower Hall Lane, Walsall, Centre for children, young people and adults. WS1 1RL To provide a safe friendly, professional and impartial Tel : 01922 234914 service to all individuals To rebuild relationships, raise awareness and seek to empower To improve outcomes for young children and their families To provide a confidential environment To develop professional relationships and working boundaries with families, local authorities and professional bodies alike To work within policies and procedures of the accredited bodies. Counselling Play therapy Xpressive Arts Mediation (Conflict & Family) Family contact Centre – Supported and Supervised Various Workshops Training Health & Fitness (Evolution Personal Training Studio)
Intolerance (food and non food) testing
WPH is a charitable organisation. They offer a WPH Counselling & Education Service specialist service relative to pregnancy (WPH Email : wphcounselling.org The Haven, Pregnancy help) and a general counselling service and Upper Forster Street, education service (WPH Counselling & Education Walsall, WS4 2AB Service). [email protected] Tel : 01922 649000 Fax : 01922 649 322
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL REDUCING YOUNG PEOPLE’S RISKY BEHAVIOUR Substance Misuse
The Beacon The Beacon- Walsall Integrated Adult and Young 10-18 year olds- referral over the phone and 57 Bradford Street Persons Recovery Service appointments will be booked. Walsall WS1 3QD A Borough wide service to support the recovery of 18 plus- Self referral either by walking into the Tel: 01922 669840 adults and young people who misuse drugs or Beacon or via the phone Email : [email protected] Opening Hours: alcohol. Monday-Friday 8.00am-6pm with late nights until 8pm Tuesday Our one-stop-shop enables people to make positive and Thursday. changes to their lives and supported families and
carers affected by other people's substance misuse.
The Beacon" Walsall's drugs and Alcohol Recovery Service works with 10-18 year olds with our dedicated young persons team and the over 18's within our adults team. We also provide support for friends, families and carers of those affected by substance related issues.
Services we offer: Health Care Services Needle exchange Talking Therapies Support and Treatment Advice/Guidance & Support Medically-assisted recovery Assessment & goal setting
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HELPFUL LINKS For parents who are engaging in a drug or alcohol NSPCC PUP (Parents Under Pressure) programme and are the main carer of a child under 5.The This is a 20 week programme available in http://www.nspcc.org.uk/fighting-for- programme is a supportive service which helps parents to Coventry, Bristol and Ipswich. childhood/our-services/services-for-children-and- build a safe caring relationship with their baby or young Independent evaluation report due 2016. families/parents-under-pressure/ child. Workers will work closely with parents to make sure they are getting the help and support that’s right for them and their family. The service will build on parents strengths, encourage parents to feel calm and in control and learn practical parenting ideas. Parents will meet with their worker once a week, usually at home so they are able to get to know their worker really well and build a good relationship to get the support they need.
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL Sexual Health
British Pregnancy Advisory Service bpas supports reproductive choice and health by Referrals are not necessary. Visit their Tel : 08457 304030 advocating and providing high quality, affordable website for all the relevant information. Email: [email protected] services to prevent unwanted pregnancies with www.bpas.org contraception or end them by abortion. We also offer a range of other reproductive health services. bpas is Britain's largest single abortion provider caring for over 65,000 women each year. It also provides pregnancy testing, counselling, STI screening, contraception, and vasectomy through our 36 consultation centres and 19 clinics located throughout the UK. bpas also provides specialist contact centre services to the NHS such as Central Booking Services which speeds up access to abortion treatment across a range of NHS and agency providers Brook Brook provides sexual health services and education Appointments are not usually necessary as Tel : 0800 802 1234 across the UK for young people under 25, plus a range of they work on a ‘drop in’ basis. training programmes for professionals using engaging Call 0800 802 1234 for the nearest centre booklets, leaflets, posters and teaching materials. WPH Counselling and Education Service WPH is a charitable organisation funded primarily by Appointments can be arranged either The Haven, 55 Upper Forster Street, Walsall, WS4 Walsall NHS Clinical Commissioning Group. They offer a through direct referral from statutory 2AB specialist service relative to pregnancy (Walsall organisations or by telephone contact or Tel : 01922 649000 Pregnancy Help) and a general counselling service and alternatively an initial discussion on their out educational service (WPH Counselling and Education of hours helpline. Services). They have a ground floor counselling facility Telephone: 01922 649000 for disabled clients with external ramp access for Fax: 01922 649322Email: wheelchair users and, within an adjoining building, there [email protected] are disable toilet facilities [email protected]
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ORGANISATION AND CONTACT DETAILS SERVICE / ACTIVITY SUMMARY REFERRAL Family Nurse Partnership Programme Young women who meet the criteria are The Family Nurse Partnership (FNP) is evidence based Harden Health Centre invited to join the scheme by their midwives innovative programme of specialist support for first time Harden Road, Walsall, WS3 1ET before the 28th week of pregnancy. Self- mother’s under 20 years of age. 2-5% of babies born Tel : 01922 426252 referrals and referrals from other agencies each year will have poor outcomes and incur high costs that meet the criteria are also accepted. and children born to teenage mothers are more likely to have poorer outcomes. FNP is a preventative programme that utilises a psycho- educational approach, which focuses on adaptive change, it benefits children and families who have the poorest outcomes, i.e. mothers with low psychological resources, i.e. low educational achievement, limited family support and poor mental health.
The programmes goals are to improve the outcome of pregnancy by helping women improve their pre-natal health by making healthy lifestyle choices, and , to improve children’s subsequent health and development by enabling parents to provide competent care for their children,. And to improve women’s life course by planning subsequent pregnancies, and obtaining economic self-sufficiency School Nursing Service The School Nursing Service delivers the Healthy Child They accept self referrals from parent and Harden Health Centre, Harden Road, Programme (5-19) for children and young people who carers of children and young people who are Walsall, WS3 1ET are aged between five and nineteen years old. aged five to nineteen years of age. Young Tel : 01922 423349 We work in partnership with children, young people and people can also access the service for their families to ensure that children’s health needs are confidential advice. supported within their school and community. We Referrals can be made directly to the support children once they start in full time school aged department via the standard Children's four years old. Referral Form and are accepted from schools School Nurses are Registered Nurses who have graduate and any professional. level public health qualifications in the health needs of Email children and young people. They work in teams :[email protected] supported by community staff nurses, nursery nurses, clinical support workers, immunisation nurses and administrative staff.
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They offer health reviews to school aged children at key transition times (for example year 7), and when a child or young person is referred to Walsall School Nursing Service. They deliver the school immunisation programme and the National Child Measurement Programme. They can offer support, advice and signposting for a range of health issues including emotional health and behavior, growing up, puberty & sexual health, smoking & alcohol, medical needs, healthy eating and lifestyles.They e deliver group sessions to teach children and young people skills to improve their confidence and self esteem. They also support the local Parenting Strategy by delivering Parenting Programmes.They work closely with other health professionals including health visitors, GPs and Community Paediatricians. We also work with professionals from other
CSE
Barnardo’s If you identify a child where you are concerned they could An outline of the work of the advocates is Tanners Lane be a victim of trafficking, international or internal, then available here : Barkingside they should refer as normal to Children’s Services by http:/www.barnados.org.uk/cta.htm Ilford contact MAST on 01922 658170. Children’s Services will Essex then refer either to the advocacy scheme or the You should refer to the scheme through IG6 1QGTelephone: 0208 550 8822 @comparator’ group (as required for the evaluation). contacting our single point of contact : Fax: 0208 551 6870 Support from the advocate will not replace work to be MAST on 01922 658170 undertaken by Children’s Services if the child is assessed as requiring Children’s Services intervention, but will be in addition.
Walsall Street Teams Advice & support for women working in prostitution and ‘at The referral form can be found on their website Bradford Street Centre, 51 Bradford Street, Walsall, risk’ young people under the age of 18 years under downloads WS1 3QD Tel : 01922 621208
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HELPFUL LINKS Office of the Children’s Commissioner’s Inquiry into Child Sexual Exploitation in Gangs and Groups Link: ‘If only someone had listened ‘ Final Report http://www.childrenscommissioner.gov.uk/ Final report November 2013 content/publications/content_743 Report November 2013 Sue Berelowitz, Jenny Clifton, Carlene Firimin MBE, Dr Sandra Gulyurtlu and Gareth
CEOP Report June 2013: Threat Assessment of CSE See weblink and Abuse http://ceop.police.uk/Documents/ceopdocs/ CEOP_TACSEA2013_240613%20FINAL.pdf
NSPCC Share Aware – Parent’s Guide to helping keep children safe online http://www.nspcc.org.uk/globalassets/docu Resources for keeping safe on line ments/advice-and-info/share-aware.pdf
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Reducing Young People Risky Behaviour . Youth Support Services A team of experienced and trained youth workers Further information on individual clubs and Contact address: provide a range of activities to support young people’s activities in the different areas can be found Blakenall Village Centre, Thames Road, Blakenall, personal and social development through targeted at Walsall WS3 1LZ support www.mywalsall.org/positive Tel : 01922 714966 Email: [email protected] The team have a great focus on reducing risky behaviour in young people in particular Anti-Social Behaviour. HELPFUL LINKS Prospects have worked in Walsall for many years http://www.prospects.co.uk providing careers and support services to young people aged 13–19. We currently provide targeted information, advice and guidance (IAG) to young people in these age groups as part of Walsall Council’s integrated young people’s support services (IYPSS), working very closely with the council. Prospects' operations manager is part of the Council’s IYPSS internal management team in an innovative integrated arrangement. Our operations manager plays a key role in many children's and young people's groups particularly concerned with NEET reduction and participation in learning
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52854 03/14 APPENDIX B
Staying healthy and protecting your home from the extreme cold weather
Help for vulnerable with boilers – Foundations Independent Living Trust The Council has secured a small amount of funding from the Foundations Independent Living Trust to assist with boiler replacements. The funding is to assist the most vulnerable residents of Walsall who suffer with severe illness’s relating to cold and damp living conditions and are in receipt of certain means tested benefits. Note the funding that is offered from F. I. L. T will only cover 50% of the cost of works. Customers will be advised of further payment assistance at the telephone interview stage. Contact the Energy Efficiency Team on 01922 658 373 for more information.
Keeping Safe and Warm Look after yourself by having hot meals, plenty of fluids and being active regularly throughout the day. Layer your clothing and wear shoes with good grip. You can contact Walsall Lifestyle Link on 01922 444 044 for more advice. Keep warm by setting your heating to the right temperature (18-21°C or 65 - 75°F) Get your heating and cooking appliances checked out – carbon monoxide is a killer contact Gas Safe on 0800 408 5500 to find a local Gas Safe engineer for an inspection. Get your flu jab if you are aged 65 or over, pregnant, have certain medical conditions, love in a residential or nursing home, or are the main carer for an older or disabled person. For more information contact your doctor or phone NHS111. If you are worried about paying your energy or winter bills contact the National Independent Energy Saving Advice service on 0300 123 1234.
Energy Company Obligation (ECO) Walsall Council has nominated two contractors to work with residents of private homes to try to help as many people as possible with home insulation and or heating works. ECO is not council money, it is from energy companies and the decision to help individual households rests with the contractor and will be based on assessment of your home / boiler and confirmation of your benefits. If they are able to help the agreement to undertake the works is a private one between the householder and that contractor. Contact the Energy Efficiency team on 01922 658 373
Avoiding frozen water pipes Stopping pipes from freezing The following is a guide to limit the potential of frozen pipes and what to do in preparation.
Lag exposed pipes with insulation Install loft and cavity wall insulation (special attention should be taken over pipes in loft spaces) Stop any dripping taps and valves, the water could freeze in the waste or overflow pipe and cause a blockage Keep the property warm, and if you are going away consider leaving the heating on low and ask a friend or relative to inspect periodically Try to stop any draughts Know where to turn the water off Keep the phone number of a reliable plumber and electrician to hand
Early Help Referral Form v4.1 37
Get suitable insurance cover and now what the policy requires you to do and what it will cover
If you get a frozen pipe or suspect a frozen pipe If you turn a tap on and only a trickle of water comes out, you may a frozen pipe. Try to locate if safe to do so the suspected area of the frozen pipe. Likely places include;
Pipes running against outside walls where your water supply enters your home through the foundation and Pipes in loft spaces.
If you find a frozen pipe try to gently and slowly thaw it out. There are a number of ways including;
Keeping the tap open (with a bucket or similar underneath to collect any water i.e. so you don’t cause a flood etc.) As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt more ice in the pipe. Apply heat gently to the section of pipe using for example a hot water bottle, wrapping pipes with warm towels or towels soaked in hot water (you may need to keep replacing the towels to keep them warm. Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you cannot thaw the pipe, call a plumber. Be prepared for the pipe to leak after you have thawed it out (buckets, bowls, towels etc) as it may have either hairline cracks or have expanded and damaged a joint. Check all other taps in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
If in doubt always contact a plumber.
Why pay more for your gas and electric than you need to. The Energy Efficiency team will again be promoting Walsall’s Big Switch. The phone lines for registration will open on the 3rd December 2014. The Auction will take place on the 3rd February 2015. Residents can call 01922 652 500 to register their details that include KWH consumption for both gas and electric, name of current supplier and their tariff name. Residents can also register on line by visiting www.walsall.gov.uk/bigswitch.
Team
01922 658373
Professionals can contact SCOTT SOUTHALL – Walsall Healthy Homes Officer direct for further advice on the number above
Early Help Referral Form v4.1 38
Appendix E
NAMED SCHOOL NURSES FOR WALSALL SCHOOLS
School Nurse Name Secondary Primary
Claire Arnold Joseph Leckie Whitehall Infants Whitehall Jnr Palfrey Infants Palfrey Jnr Hilary Lodge Farm Lee Bromwich Willenhall E Act Abbey Jubilee Acd New Inv Inf New Inv Jnr Sarah Burt Mirus Academy Mirus Primary Blakenall Heath Bloxwich C of E Busil Jones Christ Church Rivers Pri Mayfields Reeta Chaudhry Brownhills Brownhills West Watling Street Millfield Elmore Green Sharon Edge West Walsall E Act Alumwell Inf Alum Well Jnr Delves Inf Delves Jnr Diane Evans Queen Mary's Boys Charles Coddy St James Ryders Hayes Angela Green Streetly New Leaf Blackwood Lindens Butts Palfrey Girls Debbie Hughes Walsall Academy Pelsall Village St Michales CofE Little Bloxwich St Patricks RC Rachel Keen Grace Academy Kings Hill Old Church Country Birdge Moorcroft Wood Woodlands Beacon Hydesville Abu Bakr Laraine Marston St Francis Assisi St Francis Primary St Mary Angels RC Greenfields Girls/Primary Abu Bakr Boys David Matthews UTC Edgar Stammars Sunshine Manor Reedswood Rushall JMI Cladmore Tryphine Molineux Queen Mary Girls Leamore Goldsmith St Mary's Mount Studio Dru Parkes Barr Beacon Meadow View Pheasey Park Holy Trinity St Annes RC Alison Payne Alridge Leighswood Cooper & Jordan Whetstone Fields Park Hall Inf Park Hall Jnr Judy Pocok Pool Hayes Comp Pool Hayes Fibersley Pinfold Salisbury Jane Lane Jean Rollings Shire Oak St Johns CofE Walsall Wood Castlefort Radleys St Bernadettes Lower Farm Teresa Stokes Shelfield Barcroft Rough Hay St Josephs St Thomas Cant Amanda Street Blue Coat Blue Coat Inf Blue Coat Jnr Chuckery Croft Birchills St Peters Emanuel Sallyann Sutton Shepwell Centre Elmwood Phoenix Trevor Woolnough St Thomas Moore St Giles King Charles Bentley West Rosedale Short Heath Castle
Walsall School Nurses can be contacted via the Single Point of Access at Harden Health Centre, Walsall, WS3 1ET
or telephone: 01922 423349 or email: [email protected]
Appendix F
Appendix G
Referral Form – Fair Chance
Please indicate the Young Person meets ALL of the following Eligibility Criteria
Aged 18-24 (or if a care leaver, aged 21-24)
Homeless (as defined in homelessness legislation)
Not in Education, Employment or Training (as defined by ONS)
Unable to be accommodated with other service provision
Which ONE of the following categories does the Young Person fall into? (Please indicate)
Not in priority need under homelessness legislation
Homeless Priority Need – But intentionally Homeless
Other – please state:
______
Young Person’s Details
Name Gender D.O.B NI Number Ethnic Origin Interpreter Yes Required No Last/Current Address Is the YP: Sofa Surfing Street Homeless With Family/friends Contact Number In custody
Have he/she Reason:
accessed supported accommodation previously? Where: When:
Does the YP have any disabilities?
Other Agency Agency working Name of worker Contact number Involved: with YP Alcohol/Drug Team Domestic Violence Health Housing Mental Health Social Care Adults Probation/YOS Other (please specify)
Current Status Homeless today Homeless within 7 days Homeless within 28 days Please give any additional information that you feel is relevant: IE: any lone working concerns, bail conditions etc.
By signing this form I confirm that this individual meets the Fair Chance Fund eligibility criteria. Name of Agency and Worker referring Signature of Referring Officer Contact Details of Referring Officer Signature of Team Manager Is the Young Person aware of the Yes referral No
St Basils Use Only
Date referral received Date of initial assessment Outcome of initial assessment Date Referring agency informed of outcome Date passed to Manager for allocation
End of Intervention Record Form
Please complete and return to the address below
Child/young person’s name
Name Lead Professional
Date EHA started
Date EH plan closed
Reason for closure (please tick one of the following) 1)STEP DOWN FROM EH TO SINGLE AGENCY SUPPORT 2) NEEDS FULLY MET, NOW SUPPORTED THROUGH UNIVERSAL SERVICES 3)PARENTS OR CHILD DISENGAGED 4)STEPPED UP TO SOCIAL CARE 5)MOVED OUT OF AREA 6)OTHER EXCEPTIONAL REASON Please state:
Name......
Signed......
Date......
Walsall Children’s Services
Early Help Team, Room A8, EDC
Pelsall Lane
Walsall WS4 1NG