EMBRACING CHANGE staying relevant in a changing world · Respect · Stewardship · Ethics · Learning · Innovation
OUR MISSION Goodwill Industries – Big Bend, Inc. is a 501(c)3 non-profit with a mission to provide job training, education, and employment to people with disabilities and other barriers to employment, helping them to reach their fullest potential in supporting themselves and their families. Goodwill also provides barrier-free apartment complexes in which people with disabilities can live independently. OUR VISION We envision a world where all individuals with disabilities and other barriers to employment will have the opportunities to enjoy the full benefits of competitive employment. Goodwill will focus on being the leader in providing quality education, training and employment services. The core of Goodwill programs will continue to empower individuals to be productive and independent, based on their abilities and preferences.
OUR VALUES · We believe in the inherent value of work. · We believe that work has more value than charity. · We trust and respect the dignity and creative potential of every person. · We strive for superior quality in our programs and services. Board Officers Chairperson Treasurer Dave Sellars Mary Wellington Tallahassee Moving & Storage Capital City Bank Vice-Chair President of Housing Brent Chumbler Calvin Melton, PhD The First Bank Retired, State of Florida Past Chairperson Scott Clemons The Clemons Company Board of Directors Gary Bliss, DBA Gary Ostrander Florida State University, Panama City Florida State University Christy Brodeur Jay Revell Partner, Ballard Partners Tallahassee Chamber of Commerce Tom Derzypolski Steve Roden BowStern Guy Harvey Enterprises Catie Goodman Stuart Rubenstein Tallahassee Community College Kaleidoscope Design Factory Bruce Harter Ben Wilkinson, Jr State of Florida, Retired Tallahassee Land Group (TLG) Robbie Hughes Courtney Williams Counts Real Estate Attorney at Law Al McCambry Dr. Baker Wright Gulf Coast State College Behavior Management Jared Miller Consultants, Inc. Wakulla County Sheriff’s Office
Leadership Team Fred G. Shelfer, Jr. Stacy Larkin CEO/President Vice President of Mission Services Kim Gay Alan Malnofski Vice President of Communications Vice President of Retail Shannon Harper Operations Vice President of Accounting Fred Watford Lisa Land Vice President of Transportation Vice President of Support Services Tamara Williams Vice President of Human Resources Letter from the CEO & Chairman The theme for this year’s Annual Meeting is “Embracing Change”. A few years ago, the question circulating among Goodwill executives was, “Can Goodwill’s business model survive in this new era of on-line retail sales brought about by Amazon, eBay and others?” This is extraordinary because we felt secure in our retail operations for over 100 years with never a thought about a doubtful future. All we needed to do was more of the same. But today we see that the retail environment has dramatically changed. We are proud to note that over the past two years we have answered that question…at least for Goodwill Industries here in the Big Bend of Florida. Yes! Not only can we survive, but we can prosper. Not by more of the same, but by constant change. In today’s world, customers have an infinite number of buying choices right in the palm of their hands. Today the name of the game is convenience and a positive shopping experience. Goodwill stores must provide both in order to compete. We firmly believe that change is essential, and our team has embraced it at all levels. As a result, while others in the retail landscape are failing, we are growing. What about our “Mission” - the provision of jobs and services? There too, change is necessary if we are to meet the challenges posed by a society now driven by technology at every turn. We must take work to people through on-line exchanges of education, training and assistance. We are doing just that here at Goodwill Industries - Big Bend. Today, Dave and I are extremely proud to say that change has been embraced and the future of Goodwill Industries - Big Bend looks great. At least until the next revolution.
Fred G. Shelfer, Jr. Dave Sellars President & CEO Board Chairman Embracing Change Our Services
At Goodwill, 86 cents of every dollar generated goes to fund many valuable services and programs for our community. We strive to help our community live happy, healthy and self- sustainable lives.
· Career Campus · Disability Services · Employer Services · VIP Passport Program · Financial Literacy · Youth Programs Classes · Veteran Services · Job Placement · Affordable Housing Services · Volunteer · GED Classes Opportunities · Onsite Classes, Career · Partnerships Training and Testing with other social · Re-Entry Employment services, schools and community programs Our Mission Never Changes In 2019, we served a total of 9,585 people in 9 areas:
• Training Services • Contract Services • Placement Services • Subsidies (including vouchers) • AmeriCorps Goodworks • The Prosperity Center • Residential Services • The Learning Pavilion
512 people placed into jobs in 2019. 3,245 people were served through Training Services
722 people were served in Placement Services
We placed 512 people into jobs and helped 374 individuals who we have previously placed into jobs, retain their jobs. At the end of the year, the average starting wage per hour for our participants was $11.08. Embracing Change In 2019 We have been busy making changes in 2019 that have brought about some outstanding results.
We expanded our Goodwill Outlet Store, while focusing on improved selection, enhanced shopping environment, created a more efficient checkout using floor shopping cart scales and added a self- bagging station. This facility is full of activity all of the time!
Retail sales is an ever changing landscape and we are “in it to win it”.
We experienced heightened media exposure and an excellent turnout for our “Groundbreaking” Ceremony held at our Springfield Outlet location on December 12, 2019.
Our team is one of our top priorities and last year we set up an employee recognition program to include:
• Employee of the month • Birthday celebrations • Anniversary pins • Hanger 500- 600- 700 club GIBB hosted the Conference of Executives for Goodwill International in Destin, FL and welcomed 150 Goodwill CEOs to our area for networking, discussions, bonfires and great company!
The VIP Passport Program was created as a program to drive attendance and engagement of career center clients into soft skills training, resume development and interview prep workshops.
Workshops include Career Exploration; Computer Skills for Job Searching; Resume Preparation; Communication Skills for Job Searching; Work Ethics & Professionalism; Time Management; Interview Skills; Conflict Resolution; Interview Ready Resumes; and scheduled mock interviews. Partnership Spotlight Partner of the Year Our Mission Partner of the Year highlights a special partnership that allows Goodwill Industries – Big Bend to continue to change lives through the power of work. Advantage Resourcing became our partner in 2019 and continues to work with us to recruit and hire for manufacturing, industrial and general warehousing positions in North Florida, Georgia and Alabama.
Advantage Resourcing has hosted and participated in hiring events and job fairs at the Goodwill Career Centers in Chipley, Marianna, Quincy and Tallahassee.
To date, they have hired about 150 Individuals throughout these communities and played a huge role in helping rebuild these communities affected by Hurricane Michael with new career opportunities.
Plans are in place to continue hosting job fairs and hiring events each month for Advantage Resourcing at Goodwill Career Centers offering great career opportunities to individuals in our local communities.
Goodwill Industries Big Bend, Inc. appreciates the support given by Advantage Resourcing to help us achieve our mission by providing employment to those in our community. Notable Partners
Goodwill’s notable partners are special organizations that have gone above and beyond, donating their time, talent and/or financial support to the Goodwill mission over the past year.
H Advantage Resourcing H Bay Security H Capital City Bank H Carroll & Company H Copyfax Corp. For National And Community Service H (Americorps) H Lanigan & Associates H Morningstar Merchant Solutions H Regions Bank H Respect of Florida H Shaffield Building Specialties H Volunteer Florida How you can partner with Goodwill change the lives of those in your community through the dignity and power of work:
Donate your Shop at Goodwill gently used retail stores or items service locations
Make a monthly Remember or annual financial Goodwill in your contribution will or trust
Contact us at: 850-576-7145 Donate online at: goodwillbigbend.org/donations As a Business Support Goodwill
Be a sponsor of the Goodwill Golf Tournament
Hire Goodwill-trained temporary or full-time workers
Attend or sponsor a fundraising event
Make a monthly or annual financial contribution
Learn more at: Goodwillbigbend.org Retail awards Without the incredible work of our retail teams, we would not be able to fulfill our mission. Thank you to all of our incredible managers and staff that make Goodwill Industries – Big Bend, Inc. what we are to our community. 2019 Awards Marianna Store MANAGER Lanita Valcke
Largest Retail Dollar Gain $252,000 Largest Percentage Increase Over the Prior Year 28% Increase
Santa Rosa Beach Store MANAGER John Provenzano
Achieving more than $2 Million in Retail Sales Sales of $2,054,000 Graduate of the Year Jonathan Millner
Jonathan is a full-time college student, Career Campus Training Center participant, and recent graduate of the Google IT Professional Certificate Program. Due to medical issues, he was unable to obtain employment. Once we determined that Jonathan was a very quick learner and had advanced computer skills, there was no doubt that he was qualified for the IT program. GIBB was able to help him obtain an entry level position and now he has an interview for a cyber security position and will soon be moving up in his career path.
Achiever of the Year Ira Jones
Ira is one of longest tenured employees of Goodwill Industries – Big Bend, Inc. He started working for GIBB in high school and first trained in upholsteries. After becoming skilled in this trade, he went on to teach others. As Goodwill has changed, Ira has adapted and changed with the times as well. GIBB discontinued re- upholstery and related services, so Ira moved on to Transportation. After working here, he then moved to Maintenance all along just learning new jobs and never complaining. When his supervisor asked him to move to the mowing department he agreed without hesitation. No matter what he is asked to do, he has always jumped in and given 100%. He has served GIBB for 44 years and we are very glad to have him! GIBB Employee of Distinction Award Angela Smitherman Angela Smitherman is so much more than an HR Generalist. She is a great listener, always available for our staff and always exhibits a compassionate and caring attitude. She is a great representative of Goodwill Industries - Big Bend, Inc.
The Learning Pavilion Award Tania Himes Tania Himes is being honored as the 2019 Learning Pavilion Teacher of the Year. Ms. Himes treats each and every child with great dignity and respect. She is dedicated and compassionate and the children love her!
Volunteer of the Year Carvin Jay Carvin Jay Johnson –Jay has been volunteering with the Valparaiso Goodwill Career Campus for three years. He makes a difference just walking through the door to work with our clients. He offers assistance twice a week at GIBB and does what is needed while never missing a beat! Thank you so much for your service, Carvin. How has Goodwill Industries – Big Bend Inc. been embracing change? Here are a just a few scenarios:
[1] Not too long ago we pulled everything by hand, now we use a “tipper”.
[2] Goodwill logos have evolved over time. [3] From Good Cents to Goodwill Outlet Store
Goodwill Outlet Store [4] Donation Centers
Betton Road ADC Bucklake ADC 1943 Thomasville Road 3111 Mahan Drive Tallahassee, FL 32303 Tallahassee, FL 32308
Lake Jackson ADC Crestview ADC 3416 North Monroe Street 3935 S. Ferdon Blvd. Tallahassee, FL 32303 Crestview, FL 32536
Killearn ADC Cairo ADC 3610 W Shamrock 2201 HWY 84 E. Tallahassee, FL 32303 Cairo, GA 39827
Mahan ADC Back Beach ADC 1308 Mahan Drive 22620 P.C. Beach Pkwy Tallahassee, FL 32303 Panama City Beach, FL 32405 Sandestin ADC Old Bainbridge/Tharpe ADC 10896 Hwy 98 Goodwill 1108 W. Tharpe Street Sandestin, FL 32550 Tallahassee, FL 32303 Outlet Store Meridian ADC Goodwill Book Store and 3401 North Meridian Rd Donation Center Tallahassee, FL 32312 1943 Thomasville Rd. & 3111 Mahan Dr. Niceville ADC Tallahassee, FL 32303 100 Redwood Ave Niceville, FL 32578
At Goodwill, our mission related services are supported by donations from the community. We focus on the needs of individual communities and are always exploring new and innovative ways to serve.
Our bookstores and computer/electronics make up Goodwill’s Specialty Stores that carry a range of unique items. These stores carry one-of-a- kind treasures and continue to build excitement in the marketplace. The Bruce Harter Learning Pavilion is supported by Goodwill [5] Industries - Big Bend, Inc. and is a non-profit, inclusive early learning center which offers services such as speech, physical and occupational therapy. This provides opportunity for therapists and teachers to work together to ensure the best possible outcomes for students with special needs. It also gives parents the freedom to go to work and provide for their family knowing that their children are safe and able to thrive in a healthy environment.
Bruce Harter Learning Pavilion
Our Goodwill Outlet stores are full of items from Goodwill retail [6] stores at extremely low prices. After items have been in the Goodwill retails stores for a determined length of time, they are moved to the Goodwill Outlet Stores and offered at an even greater discount.
Goodwill Outlet Store Goodwill Residential Services owns and manages 12 affordable [7] and accessible apartment complexes. These properties were built by GIBB utilizing federal loans and allow persons with a verifiable, developmental, emotional or physical impairment to live independently and pay rent based on their income.
Residential Services
Goodwill is able to further our mission and expand our employment [8] opportunities with more than 60 positions. Goodwill donations can also be dropped off here. Renovations on both the Market Square and Capital Circle locations have enabled car wash wait times to be cut in half.
Super Suds
Goodwill’s Career Campus includes 11 complete courses (256 lessons), [9] leading to 12 nationally recognized certifications, and are accessible via online and mobile platforms.
Career Campus Financial Statement For the Year Ended December 31, 2019
(Unaudited)
2019 Total Revenue Goodwill Store Sales (net) 27,372,740 Salvage Sales 1,476,826 Contract Income (Mission & Contracts) 2,340,108 Other Income* 4,448,577 Total Revenue 35,638,251
Expenses Retail, Maintenance, & Transportation 22,517,462 Salvage 560,767 Contracts 1,942,453 Mission Services 1,838,396 Administration 2,395,733 Total Expenses 29,254,812
Increase/(Decrease) in Net Assets 6,383,439
*Other Income associated with nonrecurring revenue listed below: Debt Reduction (No change in cash) 2,325,327 Cash Increase (Hurricane Claim from 2018) 1,746,470 Contact Us At 850-576-7145 Retail Stores Or Donate Online at goodwillbigbend.org/ Big Bend Locations donations
Apalachee Parkway Destin Store Quincy Store 2309 Appalachee 747 Harbor Blvd. 1503 West Jefferson Parkway Destin, FL 32541 Street Tallahassee, FL 32301 Quincy, FL 32351 Lynn Haven Store Bainbridge Store 1610 Ohio Avenue Springfield / Outlet- 1602 East Shotwell Lynn Haven, FL Opening Soon Street 32444 3221 East Bus. Hwy Bainbridge, GA 39819 98 Panama City, FL Mall Store 323401 Thomas Drive Store 2578 North Monroe 2826 Thomas Drive Street Santa Rosa Beach Panama City Beach, Tallahassee, FL 32303 Store FL 32405 3223 US Hwy 98 West Marianna Store Santa Rosa Beach, FL Twenty-third Street 2800 FL-71 32459 Store Marianna, FL 32446 2520 W. 23rd Street Thomasville Store Panama City, FL PCB Parkway Store 15072 US Hwy 19 32405 13415 Panama City South Beach Parkway Thomasville, GA Bradfordville Store Panama City Beach, 31792 6810 Thomasville FL 32413 Road Valparaiso Store Tallahassee, FL 32312 Pensacola Street 143 West John Sims Store Parkway Capital Circle Store 2551 West Pensacola Valparaiso, FL 32580 2729 Capital Circle Street N.E. Tallahassee, FL 32304 Goodwill Computer Tallahassee, FL 32308 Store Tallahassee Outlet 2734 Capital Circle Chipley Store 300 Mabry Street NE, Tallahassee, FL 1301 Main Street Tallahassee, FL 32304 32308 Chipley, FL 32428 Perry Store Betton Bookstore Crawfordville Store 2050 South Jefferson 1932 Thomasville 2173 Crawfordville Street Road Hwy Perry, FL 32347 Tallahassee, FL 32303 Crawfordville, FL 32327 Port Saint Joe Store Bucklake Bookstore 210 Monument Ave. 3111 Mahan Drive Crestview Store Port St. Joe, FL 32456 Tallahassee, FL 32308 793 N. Ferndon Blvd. Crestview, FL 32539