Ticket Holders' Guide

Home , Morden Park, Serve (tennis)

W15 CH 103v5 ticket holders guide.indd 1 WIMBLEDON.COM MONDAY 29 THE CHAMPIONSHIPS,WIMBLEDON TICKET HOLDERS’GUIDE TH JUNE—SUNDAY 12 TH JULY 2015 03/03/2015 16:47 1 A GUIDE TO THE CHAMPIONSHIPS YOUR TICKETS CONTENTS

The Championships 2015 will see the finest Please note tickets are for the court specified YOUR TICKETS ...... 2 players from over 60 countries compete in on the date shown and entitle the holder to TICKET CONDITIONS ...... 2 the five main Championships’ events . In the entrance to that court and not to viewing CANCELLATION OF PLAY ...... 2 second week these players are joined by Junior, a particular match or round of matches. ACCESSIBILITY ...... 3 Veteran and Wheelchair competitors, playing in Matches may be moved from one court BABES IN ARMS AND CHILDREN UNDER 5 YEARS ...... 3 their own events on The Championships’ lawns . to another . CHILDREN ...... 3 This guide is aimed at assisting you with your TICKET WARNING CONTACTING THE AELTC ...... 3 plans for visiting The Championships . Our The AELTC cannot guarantee that tickets BARCLAYS ATP WORLD TOUR FINALS ...... 3 priority is the safety and comfort of all those purchased other than from itself or authorised attending The Championships, and we would PUBLIC BALLOT FOR THE 2016 CHAMPIONSHIPS ...... 3 agents will be valid or will gain entry . therefore ask you to pay particular attention to Customers who buy tickets from other sources VISITING THE CHAMPIONSHIPS ...... 4 the Visiting The Championships, Security and do so at their own risk . BEFORE YOU LEAVE HOME ...... 4 Conditions of Entry to the Grounds sections . AROUND THE GROUNDS ...... 4 Do NOT buy tickets from touts or other We have also included a map of the Grounds unauthorised agents: they will not gain you AROUND THE COURTS ...... 4 highlighting the location of courts and entry to the Grounds. GOING HOME ...... 4 facilities . Information points are also shown, which are there to provide further guidance Tickets with the word ‘Debenture’ printed TRAVELLING TO THE CHAMPIONSHIPS ...... 6 and advice once you arrive . on them in place of the price may be legally SOUTHFIELDS ...... 6 transferred or sold on . All other tickets are WEBSITE/SOCIAL MEDIA ARRIVING BY PUBLIC TRANSPORT ...... 6 strictly non-transferable and must neither be ARRIVING BY CAR ...... 6 For the latest news, live scores, statistics, sold nor advertised for sale whether on the results, schedules, interviews, photos internet, in newspapers or elsewhere . Any such LOCATION MAP ...... 7 and videos from The Championships visit tickets advertised for sale will be void . PARKING ...... 8 wimbledon.com on any desktop, mobile CAR PARK ENTRANCES & OPENING TIMES ...... 8 or tablet, or download the official apps for MAP OF CENTRAL WIMBLEDON...... 10 iPhone, Android and iPad . Follow @wimbledon SECURITY RESTRICTIONS on Twitter, and subscribe to Wimbledon on MAP OF GROUNDS...... 12 In the interest of security, AELTC reserves the Facebook, Instagram, Google+ and YouTube EATING AND DRINKING AT THE CHAMPIONSHIPS ...... 14 right to search bags, vehicles and the person for exclusive behind-the-scenes insights . as a condition of entry to the Grounds . RESTAURANTS ...... 14 Please do not post pictures of your tickets on SELF-SERVICE RESTAURANTS ...... 14 social networking sites . People may use the Access to the Grounds is likely to be quicker CAFÉS & BARS ...... 14 details of your tickets and offer them for sale for those who have not brought bags . ‘GRAB & GO’ ...... 14 online to defraud/attempt to defraud third One bag only per person will be allowed MAP OF FOOD OUTLETS...... 15 parties into buying them . This may result in and this bag must measure no more than ticket holders encountering difficulties when GENERAL INFORMATION ...... 16 16” x 12” x 12” (40cm x 30cm x 30cm) . Further, visiting The Championships . GROUNDS OPENING & MATCHES ...... 16 no hard-sided items (e .g . picnic hampers, PLEASE NOTE coolboxes, briefcases, thermos flasks and MOBILITY IMPAIRED VISITORS ...... 16 camping chairs) of any size will be allowed EMERGENCY ...... 16 • Neither St John Ambulance nor AELTC into the Grounds. provides wheelchairs for visitors EVACUATION ...... 16 Please see Security section (Page 20) for full • If you require a larger print version of this A—Z AT A GLANCE ...... 17 details of items that are not allowed into the leaflet please contact the Ticket Office on SECURITY ...... 20 Grounds . 020 8971 2473 . PROHIBITED ITEMS...... 20 CONDITIONS OF ENTRY TO THE GROUNDS...... 21

The information in this brochure is correct at the time of printing — March 2015

W15 CH 103 v5 ticket holders guide.indd 2-1 03/03/2015 16:47 2 YOUR TICKETS YOUR TICKETS 3

YOUR TICKETS

We hope you enjoy your day at CANCELLATION OF PLAY ACCESSIBILITY BARCLAYS ATP WORLD TOUR FINALS The Championships. Please pay special Details of the Raincheck policy introduced in 2001 We endeavour to provide a high standard of The Barclays ATP World Tour Finals run from attention to the ticket conditions below, are as follows and apply to all 13 scheduled days of accessible facilities for visitors and spectators 15th to 22nd November 2015 . To register your as restrictions are strictly enforced. The Championships, including the final Sunday: with a disability . If you have any comments or interest in purchasing tickets for the season Please do not post pictures of your tickets on i If there is less than one hour’s play because of suggestions for further improvement please climax see BarclaysATPWorldTourFinals.com . social networking sites . People may use the rain on the court for which tickets have been write to the Chief Executive at the following The AELTC Ticket Office will not be handling bought, the original purchasers of the tickets for details of your tickets and offer them for sale address: tickets for this event . that court on that day will be refunded with the AELTC, Church Road, London online to defraud/attempt to defraud third SW19 5AE . amount which they paid for those tickets – the PUBLIC BALLOT FOR THE 2016 parties into buying them . This may result in maximum refund payable will be the face value BABES IN ARMS AND CHILDREN CHAMPIONSHIPS ticket holders encountering difficulties when of the tickets for the day concerned . UNDER 5 YEARS visiting Wimbledon . ii Purchasers of Grounds Passes at the turnstiles The Championships 2016 will take place from • We recommend that babes in arms 27th June to 10th July. TICKET CONDITIONS (except those purchased after 5pm) will be eligible for a full refund if, due to rain, the average and pushchairs are not brought to Demand for Wimbledon tickets always exceeds Your attention is drawn to the following extract from amount of play on those courts accessible with The Championships as the Grounds are supply; therefore the AELTC operates a public the AELTC’s ‘Conditions of Sale’: a Grounds Pass and for which play was originally large and crowded scheduled is less than one hour . ballot for the sale, in advance, of a number 1 Tickets shall not be resold or transferred (save as mentioned in (2) below) and shall not be iii If there is more than one hour’s play, but less than • A ticket is not required for those under 5 of Centre, No .1, No .2 and No .3 Court tickets . Tickets are also sold through The Lawn Tennis purchased or obtained from or through any two hours’ play, refunds will be limited to half the • Babes in arms and children under 5 are not person, commercial agent, company or otherwise amount paid . Association to British Tennis Membership, than directly by the applicant from the AELTC or allowed into the Show Courts (Centre, No.1, iv The Referee’s decision on how much play has schools and foreign tennis associations . Despite its authorised agent . Any tickets advertised for No.2 & No.3 Courts and Courts 12 & 18) taken place will be final . increasing pressure to the contrary, it is our sale will be void . • A limited number of baby changing facilities policy to retain a significant number of tickets v Only the original purchasers are eligible for 2 If more than one ticket is issued to an applicant refunds under this policy . Refunds will be paid are available but there are no facilities for for the general public including an allocation of those tickets may be used only by the applicant out automatically for tickets bought in advance, mothers to ‘express’ milk . tickets for sale on the day . and the person intending to accompany that but tickets bought at the turnstiles (prior to 5pm applicant to and at The Championships . The only) should be returned without delay to: The CHILDREN To obtain an application form, please send provision of such ticket by an applicant to such Ticket Office, AELTC, “Raincheck”, PO Box 98, a stamped, self-addressed envelope from person without payment shall not contravene (1) • Children under the age of 16 must London SW19 5AE . 1st September 2015 to 15th December 2015 above . attend with an adult and be supervised vi In view of the numbers that could be involved, to: AELTC, PO Box 98, London SW19 5AE . 3 Tickets are issued subject to Conditions of Entry appropriately please do not call at the AELTC’s Ticket Office or Overseas applicants please check established by the AELTC from time to time and telephone the AELTC . • Children over 5 and under 12 are allowed into wimbledon.com from September 2015 the AELTC shall be entitled to refuse admission all courts for full details . to any ticket holder in reasonable circumstances vii Tickets purchased at the Ticket Resale kiosk provided they are accompanied by an adult at all times, they have their own and shall give written reasons if requested . A are not covered by this policy as the monies are Wheelchair users: please specify that you copy of the full Conditions of Entry currently in passed to charity . seat and do not disturb other spectators . force is available on the official website of The require a Wheelchair Ballot application form . Championships and is also available on application . viii Separate terms and conditions apply a) to CONTACTING THE AELTC Debenture Holders as notified by The All England Requests for forms postmarked after 4 Any ticket obtained in breach of these Conditions Lawn Tennis Ground plc and b) to any extra days General (non-ticket) Enquiries: 15th December 2015 and applications which shall be void and all rights conferred or evidenced of play . 020 8944 1066 are not accompanied by a stamped, self- by such ticket shall be nullified . Any person addressed envelope will not be processed . seeking to use a ticket obtained in breach of these IMPORTANT NOTE: Ticket Office (not ‘box office’): Conditions in order to gain or provide entry to or Refunds are calculated as defined above and using 020 8971 2473 Only one application per household is the Referee’s record of how much play has taken remain at The Championships will be a trespasser permitted . and will be ejected and liable to legal action . place on any given day . It is this official figure which Museum Enquiries: determines whether or not customers are entitled 020 8946 6131 5 Tickets remain the property of the AELTC at to refunds, rather than the amount of play which an all times . individual spectator may have seen . The Wimbledon Shop: In the event of any curtailment or cancellation of 020 8879 5250 play, due to any cause (other than negligence of the AELTC) other than rain, it is regretted that no refund Via wimbledon.com of money can be made.

W15 CH 103 v5 ticket holders guide.indd 2-3 03/03/2015 16:47 4 VISITING THE CHAMPIONSHIPS VISITING THE CHAMPIONSHIPS 5

VISITING THE CHAMPIONSHIPS

We hope that everyone who visits The • Take care when negotiating stairways inside Championships will have a memorable and outside the stadia . In common with most experience . Here are some hints and tips for other sports and entertainment venues, making the most of your day out: there are no supporting rails in tiered sections of the stands . BEFORE YOU LEAVE HOME AROUND THE COURTS • Come prepared for all weather conditions, • Switch off mobile phones, tablets and other whether hot or cold, wet or dry communications devices in the stands and • Wear appropriate footwear (flip flops and around the courts, and keep any camera high heels are not recommended) flashes suppressed • If you need to bring a bag select one that • In common with many other major sports and measures no more than 16” x 12” x 12” entertainment events, The Championships (40cm x 30cm x 30cm) and has as few will not allow ‘selfie sticks’ into the Grounds compartments as possible . Wheeled bags • Enter or leave a stand only at a change of are strongly discouraged ends and never during a tie-break • Please avoid packing any of the ‘Prohibited • Do not make a noise during a rally Items’ illustrated on page 20 – they will not be allowed into the Grounds • Never applaud a net cord or double fault • Allow good time to reach the All England • Smoking, which includes e-cigarettes, is Club – local roads and transport networks forbidden within the stands of any court and will be congested and security measures are in all areas covered by legislation in place prior to entering the Grounds • Smoking is permitted in open areas with the • If you face challenges/difficulties in exception of within queues and the Aorangi negotiating distances or hilly ground, it Terrace (including the Orchard) may be easier for you to bring a wheelchair • Drinks can only be consumed from plastic or (please note that neither the AELTC nor St cardboard cups John Ambulance provides these for visitors) • Babes in arms and children under 5 are not • Visitors with special dietary requirements are permitted in any Show Court . advised that they should bring with them what they need to eat and drink throughout the day . GOING HOME However, a selection of gluten-free products • Do remember to hand in or offer your Show is available in the Aorangi Food Court, the Court tickets for scanning as you leave the Conservatory Kitchen, and Café Pergola Grounds – these will be resold for charity • If you intend to bring alcohol, do not bring • If travelling by public transport then: bottles of spirits and please note the strict limits set out within the Conditions of Entry —— For Wimbledon and the south, please exit on page 21 . via Gates 13 or 12 for taxis, bus shuttle to Wimbledon Station, Park & Ride, and the AROUND THE GROUNDS Central London bus service • Do not buy tickets from touts or any other —— For Southfields and the north, please unauthorised source – they will not gain you leave via Gates 4 or 5 for taxis, or entry . Tickets are checked at all entry gates Gate 1 for a 12 minute walk to Southfields • Do not leave items unattended at any time underground • Allow good time to reach your seat or • Please leave in plenty of time if you have destination within the Grounds – do not rush onward connections. through crowded areas

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TRAVELLING TO THE CHAMPIONSHIPS

We would strongly recommend that you plan London via St Pancras, Euston, Baker LOCATION MAP your journey in advance, taking into account Street, Marble Arch and Victoria . There is an that roads and public transport servicing The Accessibility Shuttle to and from Southfields . Championships will be heavily congested, and A4 LUTON, THE NORTH HATFIELD HERTFORD HARLOW, CAMBRIDGE For more information on these and other local 1 extra time may be needed to complete your 8 3 bus services please see 7 journey. 1 2 LONDON STANSTED go-ahead-london.com/wimbledon . 6a/21 SOUTHFIELDS 22 A1M

TAXIS CHELMSFOR 20 6 21a As last year, there will be no Southfields Taxi services operate from the taxi ranks at 24 M25 25 26 27/6 bus shuttle service in 2015 . This supports Southfields and Wimbledon Stations . A shuttle 19 5 23/1 ENFIELD M11 our aim of reducing traffic congestion service also operates from the taxi rank in A1 18 WATFORD M1 along Wimbledon Park Road to create a Church Road (Gate 4) for Southfields and 0 5 A12 D 4 A1 more pleasant arrival experience at The the north, and Somerset Road (Gate 13) for , BIRMINGHA M 17 A406 SOUTHEND-ON-SEA Championships . Wimbledon and the south, as well as services M25 HARROW 28 FORD 2 to all other destinations . 4 A1 An Accessibility Shuttle will remain available 2 , OX A1 A127 from Southfields for those who might ARRIVING BY CAR 16/1a WEMBLEY 0 A12 ROMFORD 29 A1 experience difficulty in walking to the Grounds . M40 1 A40 A406 The All England Club is situated in a densely A406 CENTRAL UXBRIDGE A13 M25 Walking times are approximately as follows: populated suburb of London and local A40 roads can be heavily congested during The • 5 minutes to the entrance of Wimbledon WE ST 15/4b Championships, therefore please allow plenty River 30 THE Park where The Queue is located 5 4 3 M4 2 1 A13 of time to complete your journey and gain T 31 4a LON DON ham • 15 minutes to the Grounds (Gate 1) . access to car parks . 14 LONDON es Dartford OUGH, A2 1a Crossing SL HEATHROW A205 A2 ARRIVING BY PUBLIC TRANSPORT On-street parking is not permitted in any of 13 A3 0 DARTFORD 1b (TOLL) the roads around the All England Club during STAINES UPON A316 ALL ENGLAND LAWN 2 JOURNEY PLANNER A2 The Championships . Offending vehicles will be THAMES 1 TENNIS CLUB WIMBLEDON N KINGSTON The Transport for London website offers a am removed . TO h es comprehensive journey planner for travelling M3 r T UPON 3/1 e A232 around London by train, tube, tram and bus at BLUE BADGE DROP OFF/PICK UP 12/2 Riv THAMES 11 M25

journeyplanner.tfl.gov.uk . There is a Blue Badge drop off point available SUTTON CROYDON MAID

A3 M20 CHANNEL opposite Gate 13 on Somerset Road . For A 4 43 EPSOM 21 LONDON UNDERGROUND ST 7 those pre-booking taxis for departure from 1 A2 ONE,

Southfields on the District Line, see OKE , SOUTHAMP A2 10 A2 2 the Grounds the pick up point is situated in A23 M25 2 TUNNEL 3 tfl.gov.uk or call TFL on 0343 222 1234 . 9 M26 DO Marryat Road . 9 5 SING ST SOUTH WEST TRAINS A3 7 SEVENOAKS VER, ROUTES TO THE CHAMPIONSHIPS BA 7/8 M25 Wimbledon via South West Trains from A2 Please follow the signposted routes . One-way 8 6 A21 4 Waterloo, see nationalrail.co.uk or D systems operate in the Wimbledon area . REIGATE M23 LONDON GATWICK southwesttrains.co.uk . National Rail enquiries AA Recommended Route 08457 484950 . SAT NAVS Contains Ordnance Survey data

The AELTC lies between SW19 5AG and GUILDFOR © AA Media Limited 2015 DORKING CRAWLEY, BRIGHTON © Crown Copyright and Database right 2015 HASTINGS A05313 TRAMLINK SW19 5AF . Do not use the postcode SW19 5AE Services run to Wimbledon from Croydon to locate the AELTC via Sat Nav . and the suburbs . For more information see tfl.gov.uk . AA ROADWATCH Call 09068 884322 or 84 322 from a mobile BUSES for the latest reports . There are dedicated bus services running to and from Wimbledon station direct to The Championships, and to and from Central

W15 CH 103 v5 ticket holders guide.indd 6-7 03/03/2015 16:47 8 TRAVELLING TO THE CHAMPIONSHIPS TRAVELLING TO THE CHAMPIONSHIPS 9

PARKING PARK & RIDE A Park & Ride scheme is available (6:30am- PRE-PAID PUBLIC PARKING 11pm) at Morden Park, accessed from the A3 Limited spaces are available in Car Park 6, at Tolworth and via the A240 and A24 . The entrances in Home Park Road or Church Road charge for the public is £15 per car and £20 at a charge of £25 (for bookings visit for minibuses (for bookings visit theaa.com/wimbledon) . theaa.com/wimbledon) . UNRESERVED PUBLIC PARKING The last public bus from the AELTC to the Park Pay on the day parking is available, subject & Ride leaves from the terminal off Somerset to space, in Car Parks 6 (entrances in Home Road at 10pm (10:40pm when there is late play Park Road or Church Road) and 10 (entrance on Centre Court) . in Wimbledon Park Road) at a charge of CYCLING £30 . These open daily at 6am and 6:30am Parking for bicycles is free in Car Park 8 on respectively . Church Road . Any bicycle locked to railings DISABILITY PARKING around the Grounds or the perimeter will Subject to availability, pre-paid ‘Disabled’ car be removed . parking is available for Blue Badge holders MOTORCYCLES at a charge of £25 in Car Parks 6 and 8 (for Parking for motorcycles is available in Car bookings visit theaa.com/wimbledon) . Park 4 at a charge of £10 . This can be pre- booked through theaa.com/wimbledon or purchased on the day . MINIBUSES Parking is available in Car Park 4 at a charge of £30 on the day or £25 if booked in advance (for bookings visit theaa.com/wimbledon) . For general enquiries or to speak to The AA about bookings please contact The AA reservation team on 01256 492110 or email: [email protected].

CAR PARK ENTRANCES & OPENING TIMES Car Park 3 entrance in Somerset Road 8am Car Park 4 entrance in Somerset 8amRoad (includes motorcycle parking) Car Park 5 entrance in Church 6:30amRoad Car Park 6 entrances in Church 6amRoad and Home Park Road Car Park 8 entrance in Church 8amRoad (includes free bicycle parking) Car Park 10 entrance in Wimbledon 6:30amPark Road (unreserved)

W15 CH 103 v5 ticket holders guide.indd 8-9 03/03/2015 16:47 10 TRAVELLING TO THE CHAMPIONSHIPS MAP OF CENTRAL WIMBLEDON TRAVELLING TO THE CHAMPIONSHIPS 11

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W15 CH 103 v5 ticket holders guide.indd 10-11 03/03/2015 16:47 12 MAP OF GROUNDS MAP OF GROUNDS MAP OF GROUNDS 13 10 B A TO CAR PARK TO THE QUEUE TO SOUTHFIELDS 8 CONSERVATORY KITCHEN FOOD VILLAGE FANZONE PRACTICE COURT VIEWING LOWER LEVEL: PHARMACY NEWSAGENT

FIRST AID FIRST INFORMATION LEFT LUGGAGE MUSEUM MARQUEES PRIVATE ROUTES FOR RECOMMENDED USERS WHEELCHAIR REFRESHMENTS STEPS STAND TAXI TELEPHONE THE WIMBLEDON SHOP TOILETS USED TENNIS BALL KIOSK CHURCH ROAD CHURCH CAR PARK A 5 6 1 1 CAR PARK CAR PARK D D MUSEUM (VIA WIMBLEDON SHOP) MEETING TREE LAST 8 CLUB CAFÉ PERGOLA THE BASELINE THE BAKERY COURT BUFFET PRIVATE MARQUEES TAXIS TO SOUTHFIELDS (NORTH) WINGFIELD RESTAURANT LONG BAR & LAWN BUFFET TEA LAWN TICKET COLLECTION OFFICE ACCREDITATION OFFICE HSBC BANK AELTC OFFICES MATCH STATISTICS OFFICIAL BANKING PARTNER NON-TICKET HOLDERS’ ENTRANCE (VIA THE QUEUE) 3 4 5 COURTS PRACTICE COMPETITORS’ 6 7

E T FRED PERRY STATUE S I I U N S

N SEATING UNRESERVED IN THE QUEUE THOSE FOR TOILETS HOLDERS’ ENTRANCE NON-TICKET VIA THE TURNSTILES TICKET HOLDERS’ ENTRANCES AND CONTRACTORS’ PRIVATE ENTRANCES DEBENTURE ENTRANCE DEBENTURE FACILITIES ATM BANDSTAND WHEELCHAIR DESIGNATED TERRACE VIEWING – AORANGI DRINKING FOUNTAIN

P D E I

T 17 H

LIFT

S H

R ROAD CHURCH

No.1

KEY

T 7

11 B I

AORANGI PAVILION AORANGI

R D COURT M

E B

LEVEL 5 M 16

S L 6 .T . E 10 PO .A IT NSORS’ SU No.2 8,9 5 9 15 SOUTH CONCOURSE COURT CENTRE NORTH CONCOURSE 8 4 LIFT 12

19 14 19 WALK MARY’S ST

ST MARY’S GATE ST MARY’S WALK WALK MARY’S ST S O M E R S E T R O A D TO WIMBLEDON AND VILLAGE 18 11 11a 18 No.3 E 12

D 16 13 15 17 14 D R 1

4 T 3

E 20 S R

E 100 M

O CAR PARK S CAR PARK MARRYAT ROAD CAR PARK 50 NEWSTEAD WAY ACCESS TO AORANGI FOOD COURT AORANGI CAFÉ WIMBLEDON LARGE SCREEN TV AORANGI TERRACE TICKET RESALE ROSE ARBOUR THE AA BROADCAST CENTRE PRESS CENTRE COMPETITORS’ COMPLEX MEMBERS’ ENCLOSURE LOST PROPERTY TAXIS TO WIMBLEDON (SOUTH) PLAY TENNIS PARK & RIDE VICTORIA, MARBLE ARCH & ST PANCRAS TO WIMBLEDON COMMON YARDS AS OF 13TH FEBRUARY 2015

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EATING AND DRINKING AT THE CHAMPIONSHIPS

COMPETITORS’ PRACTICE RESTAURANTS ‘GRAB & GO’ COURTS A WINGFIELD RESTAURANT E LAWN BUFFET

Table service luncheon and afternoon tea . Serving baguettes, salads, warm Cornish CHURCH ROAD E For luncheon, booking is advised – pasties and light refreshments . 18 19 ST MARY’S fmccatering.co.uk and click on ‘Reserve a GATE H TEA LAWN AORANGI PAVILION table for The Championships’ or fax O AORANGI Strawberries & cream, pizzas, the sausage TERRACE 020 8944 2253 . TISH TENN grill and fast service drinks . RI IS L AORANGI B RSHIP BE SU

S M IT P E FOOD COURT E

B THE BASELINE GRILL O M 1 1

ST MARY’S N I FOOD VILLAGE

I FOOD VILLAGE S L

O .

Serving a delicious hot and cold menu WALK T LEVEL 1 R No.1 M COURT 18 . A Hot food take-aways including hot wok S ’ .

including burgers, seafood, salads and drinks . REFRESHMENTS S COURT D CONSERVATORY U stir-fry, fish & chips, tex mex and burgers . I T E KITCHEN

SELF-SERVICE RESTAURANTS The Pantry, serving sandwiches, salads, N AORANGI LEVEL 2 18 19 D pastries, cookies, muffins, hot and CAFÉ C CAFÉ PERGOLA 17 cold beverages . J CANYON COFFEE S O Service-assisted lunch and afternoon tea, M 20 E R Ice Cream Parlour S E 14 15 16 17 carvery, light refreshments and bar . T

The Village Bar R D NORTH CONCOURSE 3 D CONSERVATORY KITCHEN NEWSTEAD WAY 16 J CANYON COFFEE FRED PERRY A WINGFIELD Self-service hot and cold lunches, deli LIFT D 4 D Light refreshments, ice cream, hot and cold STATUE RESTAURANT sandwiches, afternoon tea, light refreshments 15 LEVEL 5 beverages . E LONG BAR &

and bar . ST MARY’S WALK LAWN BUFFET K THE BAKERY CENTRE CAFÉS & BARS COURT LIFT Freshly baked baguettes and pastries, light 14 H TEA LAWN AND B THE BASELINE CAFÉ BAR refreshments and bar . CHAMPAGNE BAR Speciality coffees, teas, gourmet salads 13 SOUTH CONCOURSE L AORANGI FOOD COURT 5 and bar drinks . Self-service hot and cold food, sizzling salads, 4 5 6 7 No.3 C CAFÉ PERGOLA E THE LONG BAR stone-baked pizzas, sandwiches, strawberries Quick serve beverages . & cream, coffee bar, light refreshments and bar . 8 9 10 11 B THE BASELINE

ST MARY’S WALK 6 F COURT BUFFET M COURT 18 REFRESHMENTS Sandwiches, salads, light refreshments and bar . Ice cream and light refreshments . 12 7 12 G PLAY TENNIS N AORANGI CAFÉ G PLAY D No.2 TENNIS Sandwiches and light refreshments . Southern-fried chicken, sandwiches, light F COURT BUFFET refreshments and bar . MARRYAT ROAD H CHAMPAGNE BAR CHURCH ROAD K THE BAKERY Table service Champagne, seafood, O AORANGI TERRACE 11a sandwiches and sushi . Bar, ice cream and light refreshments .

Visitors with special dietary requirements are 11 8,9

advised that they should bring with them what D A O R T E S R E M O S they need to eat and drink throughout the day. However, a selection of gluten-free products is available in the Aorangi Food Court, the Conservatory Kitchen, and Café Pergola.

TO WIMBLEDON YARDS 50 100 AND VILLAGE

AS OF 23RD FEBRUARY 2015

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GENERAL INFORMATION A—Z AT A GLANCE

GROUNDS OPENING & MATCHES • There is limited unreserved space for AA OFFICE • Children over 5 and under 12 are allowed into wheelchair users on No . 3 Court on the west In Car Park 4, off Somerset Road inside all courts provided they are accompanied The Grounds are open from 10:30am daily. side via Gangway 10 . Reserved spaces for Gate 20 . by an adult at all times, they have their own • On Courts 2–19 play is provisionally wheelchair users (ticket holders only) are seat and do not disturb other spectators . APP scheduled to start at 11:30am for main draw also accessible from this Gangway Dedicated iphone, ipad and android apps CUSHIONS matches on at least the first eight days and • For safety reasons NO other seating on are available free of charge which give news, Souvenir cushions are available from The at 11am for Junior matches on the middle these courts may be occupied by wheelchair live scores, statistics, results, schedules, Wimbledon Shops . Saturday and during the second week users . interviews, photos and videos, plus an DRINKING WATER • On Centre Court play will start at 1pm interactive map of the Grounds . To download, EMERGENCY See map on pages 12 & 13 for the location of except on the final two days when play search for ‘Wimbledon’ in the iTunes and drinking water fountains . will start at 2pm If you discover an accident, fire or suspect Google Play stores . package etc, then: FIRST AID POSTS • Play on No .1 Court will start at 1pm on all AUTOGRAPHS St John Ambulance runs four First Aid posts 13 days • Contact a member of staff or steward/guard Signing sessions with players at the FanZone (see map on pages 12 & 13) . immediately, or: near the Aorangi Pavilion . • For the daily Order of Play please check the INFORMATION DESKS Official Programme or wimbledon.com • Call ext . 2666 direct from a red emergency BABES IN ARMS AND CHILDREN UNDER A wide variety of information is available from telephone or 020 8971 2666 from an 5 YEARS • Non-ticket holders cannot be admitted after six points around the Grounds (see map on external line • We recommend that babes in arms 8pm, therefore please allow time for security pages 12 & 13) . and pushchairs are not brought to checks • Give your name, the nature of the incident The Championships as the Grounds are LEFT LUGGAGE and the location . • The AELTC reserves the right to change large and crowded Please refer to Conditions of Entry . There are the programme without notice where it is The relevant emergency service(s) will be no left luggage facilities inside the Grounds . • A ticket is not required for those under 5 necessary to do so despatched immediately . Left luggage facilities are provided at a • Babes in arms and children under 5 are not number of locations outside the Grounds . • NOTE: Tickets are for the court specified EVACUATION allowed into the Show Courts (Centre, No.1, Camping equipment, tents, chairs, oversize on the date shown and entitle the holder to If you are asked to evacuate a court or the No.2 & No.3 Courts and Courts 12 & 18) bags, picnic hampers, thermos flasks and other entrance to that court and not to viewing Grounds, please leave by the nearest suitable prohibited items must be left in one of these a particular match or round of matches . • A limited number of baby changing facilities exit or as directed by uniformed stewarding facilities . Matches may be moved from one court to are available but there are no facilities for staff, taking all your personal belongings another . mothers to ‘express’ milk . All bags will be searched before acceptance with you. into the left luggage facilities . MOBILITY IMPAIRED VISITORS BANK (HSBC) Please note that, in order to ensure the • Located just to the north of Gate 3 LIVE @ WIMBLEDON Please also see the The Championships’ ‘Easy effectiveness of any emergency evacuation, On air, daily, throughout The Championships Access Guide’ . the AELTC regrets that spectators using • Opening hours 10:30am–8pm providing information, local traffic and weather wheelchairs are only permitted access to PARKING • ATMs are located in the Bank, the North news, broadcasting live on 87 .7FM to a 4–5 designated areas within the stands. Subject to availability, reserved car parking, on Concourse and outside Gate 1 (see map on mile radius from Wimbledon . a level grass surface, may be available for Blue pages 12 & 13) . Two further channels broadcast match Badge holders . BICYCLES commentaries from Centre Court (96 .3FM) WHEELCHAIR USERS — Public bicycle racks are available free, at the and No .1 Court (97 .8FM) . CENTRE, No.1, No.2 & No.3 COURTS owner’s risk, in Car Park 8 . Live @ Wimbledon TV is available via • There are a limited number of reserved Bicycles left in other areas will be removed by wimbledon.com, the apps and on YouTube . spaces for wheelchair users on Centre, No .1, the Police . Portable radios with headphones are available No .2 and No .3 Courts CHILDREN to purchase at programme booths throughout • Children under the age of 16 must the Grounds . attend with an adult and be supervised appropriately

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LOST PROPERTY PHOTOGRAPHY SPEED OF SERVICE The Championships . An Accessibility Shuttle Situated under No .3 Court, near Gate 13 . Photographs (or film) taken inside the Grounds Try your service, compared with the will operate for those eligible at Southfields Call 020 8971 2251 or see wimbledon.com may only be used for private, not commercial, professionals, at the Play Tennis marquee Station . For more information see for details . purposes and the AELTC shall own all south of Court 12 (proceeds to charity) . go-ahead-london.com/wimbledon intellectual property rights . MUSEUM TELEPHONES, PUBLIC TAXIS Taxi services operate from the taxi ranks Located at Gate 4, Wimbledon Lawn Tennis PICNIC HAMPERS Located inside the Grounds: at Southfields and Wimbledon Stations . Museum is open daily throughout the year See Security page 20 . • In Centre Court North Tunnel On departure from the Grounds: (10am–5pm, 5:30pm in summer) and during PLAY TENNIS • Heading North: for Southfields or Central The Championships, for ticket holders only, • By Gate 13 (Lost Property office) Interactive game, set and match fun for London use the taxi rank in Church Road from 9:30am–8pm . children south of Court 12 . • No .1 Court stadium (Level 1), near Gate 3 (outside Gate 4) Admission: Adults — £13 .00 POLICE • Outside the Grounds near Gate 9 and in • Heading South: for Wimbledon and Concessions — £11 .00 A Metropolitan Police office is located in the Marryat Road . destinations to the south, a rank is situated in Children under 16 — £8 .00 North Hall of Centre Court . Somerset Road (outside Gate 13) TELEVISION SCREEN NEWSAGENT PROGRAMMES Located at foot of Aorangi Terrace . • Taxi sharing is encouraged during peak times . Located in No .1 Court (Level 1) near Gate 3 . In 2015, for the first time, you can purchase TICKET RESALE WEATHER/SUN ORDER OF PLAY & RESULTS your official programme in advance . You will Subject to availability, returned Show Court Come prepared for extreme weather The full draw of the main Championships receive a digital copy compatible with your tickets can be purchased daily not before 3pm, conditions, taking appropriate measures when events, the daily Order of Play and up-to-date mobile or tablet for your day at Wimbledon, from the kiosk north of Court 18 near the top of in the sun or rain . results are displayed in the Gate 3 piazza and and afterwards receive the physical copy in St Mary’s Walk . outside the Debenture Holders’ facilities at the the post at your home address . Details of Even on warm days, it may be cooler in the north side of Centre Court . how to take up this offer can be found on Centre Court tickets are priced at £10, with covered and/or shaded areas of the stands in wimbledon.com from 1 May . other Show Court tickets available for £5 . All Centre and No .1 Courts and an extra layer of Smartphone users can download the proceeds go to charity . clothing may be required . Wimbledon App for daily Order of Play details . Final programmes are available from PPL Sport & Leisure, Bradford House, 39A East Visitors who are unable to visit the Ticket WEBSITE/APPS/SOCIAL MEDIA Scoreboards showing point by point scores Street, Epsom, Surrey KT17 1BL . Resale kiosk due to its location should speak to For the latest news, live scores, statistics, for matches on Centre and No .1 Courts are Tel: 0808 100 7377. any Honorary Steward . results, schedules, interviews, photos located on the Clubhouse and outside the No .1 and videos from The Championships visit Court stadium . REFRESHMENTS TOILETS wimbledon.com and download our apps for See pages 14 & 15 . See map on pages 12 & 13 for facilities . Full match information displays are available iPhone, Android and iPad . Follow @wimbledon on the South Concourse opposite Court 4 and SELFIE STICKS TRANSPORT on Twitter for the very latest updates, and near Gate 5 . In common with many other major sports and The TFL website offers a comprehensive subscribe to Wimbledon on Facebook, entertainment events and cultural attractions, journey planner at journeyplanner.tfl.gov.uk. Instagram, Google+, Pinterest and YouTube Television monitors showing up-to-date The Championships will not allow ‘selfie sticks’ for exclusive behind-the-scenes insights . scores, results and other public information are LONDON UNDERGROUND Southfields on the into the Grounds . situated around the Grounds . District Line, see tfl.gov.uk or call TFL on WHEELCHAIRS SHOPPING 0343 222 1234 . A special map/information leaflet is available PARK & RIDE The Wimbledon Shops, in the Centre and at all gates with recommended routes shown See Park & Ride on page 8 for details . SOUTH WEST TRAINS Wimbledon via No .1 Court stadia, between Gates 3 & 4 and in on the map . South West Trains from Waterloo, see PASS-OUTS kiosks around the Grounds, stock all official nationalrail.co.uk or southwesttrains.co.uk. There are a limited number of reserved spaces Wristbands for pass-out and re-entry to the Wimbledon merchandise and a wide range of National Rail enquiries 08457 484950 . for wheelchair users on Centre, No .1, No .2 and Grounds are available at Gates 5 and 13 only . gifts and souvenirs . No .3 Courts . TRAMLINK Services run to Wimbledon from PHARMACY SHOW COURTS Croydon and suburbs . For more information For safety reasons NO other seating on these Located in No .1 Court (Level 1) near Gate 3 . Centre Court, No .1 Court, No .2 Court, No .3 see tfl.gov.uk courts may be occupied by wheelchair users. Court and Courts 12 & 18 are defined as the ‘Show Courts’ . BUSES Wimbledon station has a connecting Neither St John Ambulance nor AELTC Go-Ahead London shuttle bus service direct to provides wheelchairs for visitors.

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SECURITY CONDITIONS OF ENTRY TO THE GROUNDS

Our desire to protect the safety and security Any items discovered after entry through THE CHAMPIONSHIPS, WIMBLEDON 2015 climbing onto any building, wall or other structure/ equipment and the use of wheeled footwear is forbidden of all our visitors means that comprehensive the gates will be confiscated and cannot be Entry to the Grounds of the All England Lawn Tennis and may result in ejection from the Grounds. security measures will be in place for The collected on exit. Club requires a valid ticket, authorised voucher or pass Championships, including extensive searches issued by or on behalf of The All England Lawn Tennis COURTS LEFT LUGGAGE Club (Championships) Limited (“AELTC”), which must (of bags, vehicles and the person) on entry to Unauthorised persons are not permitted on the courts at Left luggage facilities outside the Grounds are be retained at all times and implies acceptance of the the Grounds and the Show Courts . ANY time. marked on the map on pages 12 & 13 . There are following conditions which have been established for PHOTOGRAPHY AND FILMING Please note all the restrictions on bag sizes no left luggage facilities inside the Grounds . the safety and enjoyment of all our visitors and may be (opposite) and prohibited items (below) which amended from time to time: The use of photographic equipment must not A charge of £1 will be made for deposited inconvenience any other person in the Grounds. Still will be enforced . SAFETY AND SECURITY items, apart from camping equipment, which photographs, film, videotape or other audio-visual The AELTC reserves the right to limit items which may be The speed of entry to the Grounds is will cost £5 . Proceeds are donated towards material recorded within the Grounds may not be sold, brought into the Grounds and to search bags, vehicles used or published commercially in any way whatsoever decreased dramatically when multi-pocketed improving facilities in Wimbledon Park . and the person before granting entry to the Grounds and bags/backpacks are presented . unless authorised by the AELTC and may be confiscated other specific facilities within the Grounds. by the AELTC if such usage is suspected. AELTC shall Any prohibited items inadvertently brought PROHIBITED ITEMS own all intellectual property rights in materials taken or to The Championships can be deposited at The following items are prohibited from the Grounds: recorded in the Grounds. left luggage facilities outside the Grounds. • Any bag exceeding 40cm x 30cm x 30cm (16” x 12” MOBILE TELEPHONES, TABLETS, x 12”); COMMUNICATIONS DEVICES AND RADIOS PROHIBITED ITEMS • Hard-sided containers/items – such as picnic The use of mobile telephones, computers or other hampers/cool boxes, flasks and camping chairs; electronic devices, communication devices, audio-visual The following items are prohibited from the Grounds: • Any item which may be interpreted as a potential equipment or radios must not inconvenience fellow weapon and/or compromise public safety, spectators or any other person in the Grounds or be used including sharp or pointed objects (e.g. knives, to capture or transmit data for the purposes of assisting large corkscrews), ‘personal protection’ sprays and betting or gambling or any commercial purpose; in fireworks/flares; particular they must be SWITCHED OFF in and around • Large flags (over 2’ x 2’), banners, rattles, klaxons or the courts in play. Personal headphones must be used oversized hats; when listening to radios inside the Grounds. Betting is • Any objects or clothing bearing political statements prohibited in the Grounds at all times. or commercial identification intended for ‘ambush TICKETS SELFIE marketing’. STICKS Championships tickets may not be bought, sold or Visitors in possession of prohibited items may be refused distributed without lawful authority. entry or ejected from the Grounds. FILMING AND BROADCASTING AT THE ALCOHOL AND REFRESHMENTS CHAMPIONSHIPS Alcohol may be brought into the Grounds but is limited During the Wimbledon fortnight, various filming, to the equivalent of one bottle of wine or Champagne photography and broadcasting takes place. By your (750ml) or two cans of beer (500ml) or two cans of presence at The Championships, you grant your premixed aperitifs per person. Bottles of spirits or permission for your likeness and voice to be included fortified wines will not be allowed into the Grounds. The in pictures and/or on film and their exploitation and consumption of alcohol is permitted only in public bars advertising without compensation or credit. and other authorised areas. Glass drinking vessels may THE AELTC RESERVES THE RIGHT FOR ITS not be used on the Show Courts; all drinks taken onto the AUTHORISED EMPLOYEES, AGENTS, CONTRACTORS Show Courts must be covered to avoid spillage. Hot and/ AND POLICE OFFICERS TO REMOVE FROM THE or strong smelling food may not be taken onto the Show GROUNDS ANY PERSON WHO CONTRAVENES THE Courts. The AELTC reserves the right to refuse entry to the ABOVE ‘CONDITIONS OF ENTRY’ AND ANY PERSON stands of any court to anyone carrying alcohol and to ask WHOSE PRESENCE AND/OR BEHAVIOUR IN THE anyone drinking alcohol in the stands to leave. CAMPING LENSES OVER GROUNDS COULD REASONABLY BE CONSTRUED AS BEHAVIOUR SEATS 300MM DANGEROUS, A NUISANCE OR ANNOYANCE TO ANY The use of any annoying or dangerous behaviour, foul OTHER PERSON IN THE GROUNDS. or abusive language or obscene gestures, the removal AS OF SEPTEMBER 2014 of shirts or any clothing likely to cause offence and the As of March 2015

W15 CH 103 v5 ticket holders guide.indd 20-21 03/03/2015 16:47 22 FOLLOW US:

#wimbledon plus.google.com/+wimbledon

wimbledon.com instagram.com/wimbledon

@wimbledon youtube.com/wimbledon

fb.com/wimbledon pinterest.com/wimbledon

Issued The by All England Lawn Club Tennis (Championships) Limited (“AELTC”)

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