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Ticket Holders' Guide

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Ticket Holders' Guide TICKET HOLDERS’ GUIDE THE CHAMPIONSHIPS, WIMBLEDON MONDAY 29TH JUNE — SUNDAY 12TH JULY 2015 WIMBLEDON.COM W15 CH 103 v5 ticket holders guide.indd 1 03/03/2015 16:47 1 A GUIDE TO THE CHAMPIONSHIPS YOUR TICKETS CONTENTS The Championships 2015 will see the finest Please note tickets are for the court specified YOUR TICKETS ............................................ 2 players from over 60 countries compete in on the date shown and entitle the holder to TICKET CONDITIONS . 2 the five main Championships’ events . In the entrance to that court and not to viewing CANCELLATION OF PLAY .. 2 second week these players are joined by Junior, a particular match or round of matches. ACCESSIBILITY . 3 Veteran and Wheelchair competitors, playing in Matches may be moved from one court BABES IN ARMS AND CHILDREN UNDER 5 YEARS . 3 their own events on The Championships’ lawns . to another . CHILDREN . 3 This guide is aimed at assisting you with your TICKET WARNING CONTACTING THE AELTC . 3 plans for visiting The Championships . Our The AELTC cannot guarantee that tickets BARCLAYS ATP WORLD TOUR FINALS .. 3 priority is the safety and comfort of all those purchased other than from itself or authorised attending The Championships, and we would PUBLIC BALLOT FOR THE 2016 CHAMPIONSHIPS . .. 3 agents will be valid or will gain entry . therefore ask you to pay particular attention to Customers who buy tickets from other sources VISITING THE CHAMPIONSHIPS ............................. 4 the Visiting The Championships, Security and do so at their own risk . BEFORE YOU LEAVE HOME . .. 4 Conditions of Entry to the Grounds sections . AROUND THE GROUNDS . 4 Do NOT buy tickets from touts or other We have also included a map of the Grounds unauthorised agents: they will not gain you AROUND THE COURTS . 4 highlighting the location of courts and entry to the Grounds. GOING HOME . 4 facilities . Information points are also shown, which are there to provide further guidance Tickets with the word ‘Debenture’ printed TRAVELLING TO THE CHAMPIONSHIPS ...................... 6 and advice once you arrive . on them in place of the price may be legally SOUTHFIELDS . 6 transferred or sold on . All other tickets are WEBSITE/SOCIAL MEDIA ARRIVING BY PUBLIC TRANSPORT . 6 strictly non-transferable and must neither be ARRIVING BY CAR . 6 For the latest news, live scores, statistics, sold nor advertised for sale whether on the results, schedules, interviews, photos internet, in newspapers or elsewhere . Any such LOCATION MAP . 7 and videos from The Championships visit tickets advertised for sale will be void . PARKING . 8 wimbledon.com on any desktop, mobile CAR PARK ENTRANCES & OPENING TIMES . 8 or tablet, or download the official apps for MAP OF CENTRAL WIMBLEDON . 10 iPhone, Android and iPad . Follow @wimbledon SECURITY RESTRICTIONS on Twitter, and subscribe to Wimbledon on MAP OF GROUNDS .........................................12 In the interest of security, AELTC reserves the Facebook, Instagram, Google+ and YouTube EATING AND DRINKING AT THE CHAMPIONSHIPS ............14 right to search bags, vehicles and the person for exclusive behind-the-scenes insights . as a condition of entry to the Grounds . RESTAURANTS . 14 Please do not post pictures of your tickets on SELF-SERVICE RESTAURANTS . 14 social networking sites . People may use the Access to the Grounds is likely to be quicker CAFÉS & BARS . 14 details of your tickets and offer them for sale for those who have not brought bags . ‘GRAB & GO’ . 14 online to defraud/attempt to defraud third One bag only per person will be allowed MAP OF FOOD OUTLETS .. 15 parties into buying them . This may result in and this bag must measure no more than ticket holders encountering difficulties when GENERAL INFORMATION .................................16 16” x 12” x 12” (40cm x 30cm x 30cm) . Further, visiting The Championships . GROUNDS OPENING & MATCHES . .. 16 no hard-sided items (e .g . picnic hampers, PLEASE NOTE coolboxes, briefcases, thermos flasks and MOBILITY IMPAIRED VISITORS . 16 camping chairs) of any size will be allowed EMERGENCY . 16 • Neither St John Ambulance nor AELTC into the Grounds. provides wheelchairs for visitors EVACUATION . 16 Please see Security section (Page 20) for full • If you require a larger print version of this A—Z AT A GLANCE .......................................17 details of items that are not allowed into the leaflet please contact the Ticket Office on SECURITY ...............................................20 Grounds . 020 8971 2473 . PROHIBITED ITEMS . 20 CONDITIONS OF ENTRY TO THE GROUNDS ..................21 The information in this brochure is correct at the time of printing — March 2015 W15 CH 103 v5 ticket holders guide.indd 2-1 03/03/2015 16:47 2 YOUR TICKETS YOUR TICKETS 3 YOUR TICKETS We hope you enjoy your day at CANCELLATION OF PLAY ACCESSIBILITY BARCLAYS ATP WORLD TOUR FINALS The Championships. Please pay special Details of the Raincheck policy introduced in 2001 We endeavour to provide a high standard of The Barclays ATP World Tour Finals run from attention to the ticket conditions below, are as follows and apply to all 13 scheduled days of accessible facilities for visitors and spectators 15th to 22nd November 2015 . To register your as restrictions are strictly enforced. The Championships, including the final Sunday: with a disability . If you have any comments or interest in purchasing tickets for the season Please do not post pictures of your tickets on i If there is less than one hour’s play because of suggestions for further improvement please climax see BarclaysATPWorldTourFinals.com . social networking sites . People may use the rain on the court for which tickets have been write to the Chief Executive at the following The AELTC Ticket Office will not be handling bought, the original purchasers of the tickets for details of your tickets and offer them for sale address: tickets for this event . that court on that day will be refunded with the AELTC, Church Road, London online to defraud/attempt to defraud third SW19 5AE . amount which they paid for those tickets – the PUBLIC BALLOT FOR THE 2016 parties into buying them . This may result in maximum refund payable will be the face value BABES IN ARMS AND CHILDREN CHAMPIONSHIPS ticket holders encountering difficulties when of the tickets for the day concerned . UNDER 5 YEARS visiting Wimbledon . ii Purchasers of Grounds Passes at the turnstiles The Championships 2016 will take place from • We recommend that babes in arms 27th June to 10th July. TICKET CONDITIONS (except those purchased after 5pm) will be eligible for a full refund if, due to rain, the average and pushchairs are not brought to Demand for Wimbledon tickets always exceeds Your attention is drawn to the following extract from amount of play on those courts accessible with The Championships as the Grounds are supply; therefore the AELTC operates a public the AELTC’s ‘Conditions of Sale’: a Grounds Pass and for which play was originally large and crowded scheduled is less than one hour . ballot for the sale, in advance, of a number 1 Tickets shall not be resold or transferred (save as mentioned in (2) below) and shall not be iii If there is more than one hour’s play, but less than • A ticket is not required for those under 5 of Centre, No .1, No .2 and No .3 Court tickets . Tickets are also sold through The Lawn Tennis purchased or obtained from or through any two hours’ play, refunds will be limited to half the • Babes in arms and children under 5 are not person, commercial agent, company or otherwise amount paid . Association to British Tennis Membership, than directly by the applicant from the AELTC or allowed into the Show Courts (Centre, No.1, iv The Referee’s decision on how much play has schools and foreign tennis associations . Despite its authorised agent . Any tickets advertised for No.2 & No.3 Courts and Courts 12 & 18) taken place will be final . increasing pressure to the contrary, it is our sale will be void . • A limited number of baby changing facilities policy to retain a significant number of tickets v Only the original purchasers are eligible for 2 If more than one ticket is issued to an applicant refunds under this policy . Refunds will be paid are available but there are no facilities for for the general public including an allocation of those tickets may be used only by the applicant out automatically for tickets bought in advance, mothers to ‘express’ milk . tickets for sale on the day . and the person intending to accompany that but tickets bought at the turnstiles (prior to 5pm applicant to and at The Championships . The only) should be returned without delay to: The CHILDREN To obtain an application form, please send provision of such ticket by an applicant to such Ticket Office, AELTC, “Raincheck”, PO Box 98, a stamped, self-addressed envelope from person without payment shall not contravene (1) • Children under the age of 16 must London SW19 5AE . 1st September 2015 to 15th December 2015 above . attend with an adult and be supervised vi In view of the numbers that could be involved, to: AELTC, PO Box 98, London SW19 5AE . 3 Tickets are issued subject to Conditions of Entry appropriately please do not call at the AELTC’s Ticket Office or Overseas applicants please check established by the AELTC from time to time and telephone the AELTC . • Children over 5 and under 12 are allowed into wimbledon.com from September 2015 the AELTC shall be entitled to refuse admission all courts for full details . to any ticket holder in reasonable circumstances vii Tickets purchased at the Ticket Resale kiosk provided they are accompanied by an adult at all times, they have their own and shall give written reasons if requested . A are not covered by this policy as the monies are Wheelchair users: please specify that you copy of the full Conditions of Entry currently in passed to charity .
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