Our Community, a Walk Through Bellingham, Downham and Whitefoot

OUR COMMUNITY A walk through Bellingham, Downham and Whitefoot

Residents’ Annual Report 2013-14

WELCOME… OTHER LANDLORDS We’re pleased to introduce your Phoenix and hear what’s planned to improve Do make sure to visit our website residents’ annual report for 2013-14. Join us our community even more over the next www.phoenixch.org.uk to read the digital Throughout this report we compare our CONTENTS on a walk through our community. 12 months. version of this report, which includes lots of performance against other medium- additional information and videos. sized housing associations (5,000-10,000 OUR COMMUNITY GATEWAY Page 4 We’ve listened to your feedback from last It’s impossible to include EVERYTHING properties) in London and the south east OUR HOMES Page 8 year’s annual report and worked hard to that goes on within this report, so we’ve Finally, if you care about the future of our and nationally. This information comes make this year’s even better. highlighted the things that we feel are area and the community, we’d love to hear from Housemark, an organisation that OUR COMMUNITY Page 12 Phoenix is all of us. Our homes, our streets, the most important. We’ve examined our from you. Please join us as we work towards gathers performance information from OUR MONEY Page 16 our green spaces, tenants, leaseholders and performance against our agreed standards our vision of a better future for all. lots of other housing associations. OUR FUTURE Page 20 and we’re pleased to be able to say that we staff alike. In this year’s annual report you’ll We hope you enjoy this year’s report and we’d THANK YOU Page 23 pass lots of familiar places and well-loved comply with all of them. There are still areas love to hear your thoughts. landmarks within the Phoenix area, and meet where we need to make improvements and we’ve highlighted these throughout the Best wishes, lots of people along the way. You’ll ﬁnd out Residents Communications Group how Phoenix has performed over the last year report.

Unless otherwise stated, ﬁgures or performance information included in this report relate to the period April 2013 to March 2014.

4 5 OUR COMMUNITY GATEWAY E FOR M LU O Our community gateway model means we’re more than just a housing association. We believe A key priority this year was to involve even A N Associate membership is also available the best results are achieved by combining the skills, experience and energy of our residents more residents so that we can act on your V E At the end of March 2014 to Phoenix staff, and more than 60% of In February, we reached and staff. We strongly encourage residents to become shareholding members and get involved feedback. We want residents to participate Y employees have now joined – demonstrating nearly three times more at every level of the organisation. in decision making from the very highest residents than took part our shared commitment to work together level and to have real inﬂuence on our work in the former local area 2,620 to build a better Phoenix community for Phoenix in numbers in the local community. panels and it cost us residents were shareholding members, everybody.

In early 2013 we asked residents to vote Y half the amount. with the right to stand for our Board and Resident involvement stretches right to the

130 Miles of streets, roads and avenues V

A on whether they would like us to create N vote at the AGM. That’s an increase of 6% top and residents remain the largest group

a new way of getting involved with us. U compared to last year. Meanwhile, 54% on our Board. Among them are Margaret

Flats M 3,207 Residents E

13,003 R

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+ Almost 90% of respondents said ‘yes’. Our O of shareholding members are now Gold McCarthy and Peter Lewis, who were re-

+3,042 Houses +150 Employees three Community Links areas - named Members, an increase of almost 10% elected to the Board at our AGM in 2013. Bellingham Farm, Kestrel and Kingﬁsher in since last year. Board attendance at meetings was 79.4%. +823 Leaseholders +3 Community Links areas a resident vote in early 2014 – are just one Guests took part in rent setting and When Board Members were unable to attend of the many ways for residents to get more It all adds up to: A fantastic Phoenix community! community safety workshops, and set a meeting, they sent on comments and involved in their area. priority issues to tackle in their areas. queries in advance. Almost 300 residents attended our ﬁrst Being a member has given me Our Board is responsible for the overall Community Links gatherings in February It’s been an interesting lots of opportunities, like voting for 2014. This new model has enabled us to running of Phoenix and to make sure that we event. I’ve learned about what things that matter. reach many more people than we did with are working within our rules and regulations.

“Ann Robinson our former local area panels, and delivered Phoenix is doing.

LUE FOR A M “ V O Agnes Techie-Menson much better value for money. N E

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N WHITEFOOT LANE BR1 O

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L R U O E F ” I’m trying to get the best

deal for Phoenix and “ residents. Downham Woodland Walk Margaret McCarthy, Resident Board Member. ”

IN 2013-14 WE... COMPLETED 4,355 EXTERNAL MAJOR WORKS 6 7

To support our efforts to improve our We piloted a new tenant induction scheme In the last 12 months, our residents’ Policy I’m proud to be part of a group services, we began recruitment to a new and hosted three sessions for new residents, Working Group reviewed 14 new policies, that helps Phoenix to improve services. We received Resident Scrutiny Panel in early 2014. The offering them an immediate introduction and our Performance Monitoring Group made It’s rewarding to know this will help panel will monitor Phoenix’s performance to the local community and ways of getting recommendations on how we can offer the “ tenants enjoy their homes to the and report their recommendations directly involved with Phoenix. best customer service. 313 to the Board. fullest. complaints, down from 388 in 2012-13. The results of resident consultations, I’ve learnt a lot of practical Mystery shopper We welcome complaints and feedback HOW WE COMPARE surveys, our mystery shopping panel and as it helps us to improve our services. We had the third fewest of complaints of 9 information and I’m looking forward other feedback all influence our plans, Our community” is vibrant and diverse and 15 residents took part in focus groups landlords in London and 28th fewest of 46 to enjoying my new home! including: “ we want to ensure everyone can get involved. to develop a new complaints policy, housing associations nationally. Samantha Cox • how we let empty properties Our events and spaces are accessible, and we which was approved by our Board in ” • how we handle complaints provide crèches and transport assistance to September 2013. help everyone have their say and shape our PERFORMANCE AREA 13-14 12-13 • how we support residents through recent services. changes to welfare benefits I’ve been a resident for NUMBER OF SHAREHOLDING MEMBERS 2620 2465 • how we meet vulnerable residents’ needs. Please do let us know if you have any four years now and have seen suggestions for how we can improve first-hand the problems that NUMBER OF STAFF ASSOCIATE MEMBERS 91 92 opportunities for residents to get involved. some residents can face. “ % INVOLVED RESIDENTS OF ALL RESIDENTS 5.3% 4.6% I believe residents need to % OF CALLS ANSWERED OF THOSE RECEIVED 90.3% 89.7% work together with staff to make things better and I’m % OF CALLS ANSWERED WITHIN 30 SECONDS 57.3% 58.6% looking forward to making SOUTHEND LANE SE6 improvements as part of the new scrutiny panel.

Komi Noudoukou, Resident Scrutiny Panel” member

181 Grove Park

SPENT £147K CLEARING ILLEGAL FLYTIPPING FUNDED AND CARRIED OUT INTERNAL DECORATIONS FOR 172 VULNERABLE RESIDENTS 8 9 E FOR M LU O A N V E OUR HOMES We reduced the costs Y of the North Downham We introduced a new Gateway Local Team in late 2013. Our gateway local advisors are here to We’ve since been working with our resident balcony works by around £300,000 by support tenants with a wide range of tenancy issues and each cover a particular area. repairs panel and we’ll be using your

feedback to develop a range of new services simplifying the design,

Y and making other

E in the future. V

Our Gateway Local Team introduced new HOW WE COMPARE In July 2013 a group of residents, Board small changes. A

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estate walkabouts and handled 140 reports Members and staff joined together for a Meanwhile, resident satisfaction with It was good to be involved in O

We had the most antisocial behaviour cases U M

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of antisocial behaviour, an increase of 32% reported to us out of ﬁve housing associations ‘Repairs 2015’ innovation day. They agreed caretaking services dropped slightly, the consultation process before O

compared to last year. in London and came 21st out of 28 housing priorities for the new repairs service that from 91% to 90%. We’ll be working hard to the major works started. Everyone improve this area over the next year. Antisocial behaviour was identified as a associations nationally. included: “ involved was very professional and it priority area by residents again in 2013. So • flexible appointments We spent more than £14.5 million on Satisfaction with day-to-day repairs stayed was good to be able to visit some of One key project was to replace tackling antisocial behaviour is a key priority at 94%, the same as last year. Our contract • better diagnosis of repairs major works to improve your homes. In July 2013 we organised a major the completed sites to see what had older balconies in many of our for us. with Willmott Dixon will end in March 2015 • improved materials and workmanship works safari, inviting residents to been achieved. properties in North Downham. and offers an opportunity for us to review our • repairs completed right first time We invested £2m in the project existing repairs and maintenance service. join us on a walkabout in our area Sandra Alexis • more empathy and caring. and to inspect recently completed as part of overall investment works. ” of £6m to improve estates in It was great to be involved in North Downham and delivered Gateway more than 324 new balconies. developing ideas for our new repairs Sandra Alexis Local Team service. Delivering repairs in house will “ Caretaker Tolguay Aziz at work mean a better service for residents and better value for money. Eileen Davies ” RANDLESDOWN ROAD SE6

Forster Memorial Park

MADE 82 HOME VISITS TO RESIDENTS TO PROVIDE ENERGY ADVICE 10 11

Last year we made 32 major and 142 minor We supported the residents to transfer to an We were able to support these residents Our partnership with the Citizens Advice HOW WE COMPARE adaptations in our homes, to support already adapted property that was empty, to maximise their income and to access Bureau led to further backdated or new We are the top performing housing residents living with physical disabilities to and offered an incentive payment of £2,000, additional support services. beneﬁts for residents. We also referred association for gas safety, that’s in London live more independently. as well as assistance with moving and residents affected by the ‘bedroom tax’ to and out of 35 associations nationally. We want everyone to be able to live in a home reconnection costs. the Lewisham Plus Credit Union as another source of support. When we look at the percentage of

that suits their needs. Our tenant incentive By transferring our disabled resident to responsive repairs completed on time, scheme helps us to make best use of our an already adapted property, we were able We supported 40 mutual exchanges - up on Phoenix came 3rd out of 10 in London and LUE FOR VA M O adapted properties and to deliver good value to save around £18,000 while meeting N 25 last year - helping residents and families E

Y 22nd out of 36 nationally.

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for our residents. everyone’s housing needs. M A

L R to downsize or upsize into more suitable U O E F Under this scheme, rather than making A total of 464 tenants were affected by the and affordable homes.

new adaptations to a property, we support ‘bedroom tax’ and their income from housing £116,000 residents to move to an already adapted beneﬁt reduced by £457,000. This meant that From July 2013 to April 2014, our income PERFORMANCE AREA 13-14 12-13 property and offer an incentive of up to each household lost an average of £18.60 in team helped residents obtain £116,000 £3,500. housing beneﬁt each week. % OF HOMES MEETING DECENT HOMES STANDARD 99.96% 99.98% of additional income which might For example, in mid-2013 we received a otherwise have led to increased arrears % SAP (STANDARD ASSESSMENT PERFORMANCE WHICH 67.73% 68.23% request to adapt a property for a disabled or possible eviction. MEASURES HOW ENERGY EFFICIENT A HOME IS) resident. The adaptations would have cost NUMBER OF HOMES RE-LET 226 270 around £20,000. AVERAGE NUMBER OF DAYS TO RE-LET A PROPERTY 27.87 31.35

NUMBER OF EVICTIONS 36 21

Farmstead Road Community Garden Downham Health and Leisure Centre

336 Catford

270 ENQUIRIES FROM MPS AND COUNCILLORS • RECEIVED 808 WEB ENQUIRIES 12 13 OUR COMMUNITY We don’t think our work should be limited to looking after the homes that our We were proud to deliver our new The new building includes a café, a new In March over 80 people attended our residents live in. We want to offer you and your family the best possible life community space for south Lewisham, branch of the Lewisham Plus Credit Union ‘Business Breakfast’ for information and chances, in an area that you are proud of. Thousands of families joined us at our community The Green Man, in November 2013. and the Lewisham Training Kitchen, support to set up their own business.

events last year, and came together to celebrate our Phoenix community. Hundreds of guests attended our grand delivered by Chartwells and Lewisham E F LU OR VA M O N

Already, The Green Man has created Y

opening and more than Council. Along with meeting spaces Y E

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and consultation areas for the Citizens 13 new jobs and apprenticeships. F What a wonderful space! Advice Bureau, The Green Man brings new opportunities for residents in the heart of I love the green roof and all of our area. Sianne and Becky, apprentice chefs the opportunities that The Green 6,500 at The Green Man “ If ever there was a statement Man will bring to our area. Gail Nicholas visited the building during the ﬁrst four of ambition of making a community months. The building was hired out for “better, then The Green Man is ” that statement. In ten or 50 years, people will be talking about how important The Green Man was to 300 their childhood. David Orr, Chief Executive of the National hours in the same period, showing a clear Housing Federation. demand for new community space in our ” area. BROMLEY ROAD SE6

The Green Man 208 Lewisham

SOLD 36 PROPERTIES UNDER THE RIGHT TO BUY SCHEME RECEIVED 4306 PIECES OF CORRESPONDENCE FROM LEASEHOLDERS 14 15

Summer Fun attracted more than 1,300 Phoenix in Bloom, our annual gardening During Black History Month, we welcomed residents in August 2013. We worked competition, celebrates the residents who Nkosinathi Biko, son of the anti-apartheid More than with local partners to deliver a range of brighten up our area with brilliant blooms activist Steve Biko, to Steve Biko Lane, activities across the Phoenix area, including and dazzling displays, and we received 37 Bellingham - one of four UK streets sports and active play, arts and crafts and entries in 2013. named after his father. The event included 6,000 performing arts. presentations to promote empowerment It’s brilliant to see so many and citizenship. people attended the PHOENIX FESTIVAL in May 2013 for a day of family fun. The Thanks for the brilliant events that you gorgeous gardens and I hope the festival also allows us to consult with put on throughout August. My baby and “competition will encourage other thousands of residents on a range of toddler really enjoyed them and the fact residents who are thinking about projects like the changes to beneﬁts and “ they’re local and free is a bonus. giving gardening a go, to pick up upcoming works. We raised £14,000 in Thelma Daniels Laura Igiehon a trowel and get growing! sponsorship for the festival from our Phoenix in Bloom

suppliers and partners, which meant Patrice Newman-Sheaf, resident judge. ” we were able to deliver better value for

LUE FOR VA M money for residents. O ” N

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BECKENHAM HILL ROAD SE6 STEVE BIKO LANE SE6

CLEARED 41 CASES OF OFFENSIVE GRAFFITI SPENT £14.5M ON MAJOR WORKS AND IMPROVEMENTS TO PROPERTIES

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In 2013/14 we achieved This is because we collected rent due in the OUR MONEY a rent collection rate of financial period, along with more than £200,000 of arrears owed to us. Without your rent, we don’t Our Board has a responsibility to ensure TURNOVER have the money to pay for essential services Phoenix’s financial viability. This means Consolidated income and expenditure account The income we receive. for the year ended 31st March 2014 2013-14 in 2012-13 in and maintenance of your home or to make ensuring that we have the money to do OPERATING COSTS 100.4% £ 000 £000 The money we spent on managing homes and running costs improvements to the Phoenix area. what we say we will now, and in the future. Turnover 32,659 34,089 like staff salaries. This does not include money spent on After reviewing our budget for 2014-15 and Operating costs (25,303) (26,650) major works and improvements. Operating Surplus 7,356 7,439 long term business plan, the Board has a SURPLUS ON THE SALE OF FIXED ASSETS Surplus on sale of fixed assets (this includes sales of properties through the Right to Buy scheme) 420 5 HOW WE COMPARE Residents were invited to take part in rent reasonable expectation that Phoenix has Interest receivable and similar income 37 100 This includes sales of properties through the Right to Buy scheme. setting workshops in February 2014. All adequate resources to continue to operate Interest payable and similar charges (2,142) (2,089) Compared to other housing associations, TOTAL RECOGNISED SURPLUS FOR YEAR housing associations adjust their rents in for the foreseeable future. Surplus for the year before taxation 5,671 5,455 The money we make after we take off what we spend. when it came to the percentage of rent Tax on surplus on ordinary activities (1) - line with government guidance to ensure INTEREST PAYABLE collected against rent due, we came 4th Phoenix has undrawn (unused) loan Total recognised surplus for year 5,670 5,455 The interest charge on our loan with Barclays to carry out out of seven in London and 7th out of 15 that rents across the country are fair. facilities of £17m as at 31 March 2014 Major Works and improvements minus any interest we gain Consolidated balance sheet nationally. Last year our Board agreed to increase to use to fund the major works and from our bank accounts. as at 31st March 2014 INTEREST RECEIVABLE Major works income target rents by 5% as allowed in the improvement programme and the from leaseholders Fixed Assets For example, cash in hand at the bank. is below target. Last year the value of government’s rent framework. We’ll use development of new homes. Housing assets 94,964 96,604 HOUSING ASSETS this extra income to fund new homes, Other fixed assets 7,828 4,549 Cost of major works and improvements to our properties. arrears owed to us by leaseholders rose to particularly housing for older and Total fixed assets 102,792 101,153 OTHER FIXED ASSETS £5.7 million – an increase of £400,000. We This includes The Green Man, IT equipment and furniture. recognise that leaseholders are facing often vulnerable people. Current assets 12,738 23,814 Current liabilities (19,758) (22,364) CURRENT ASSETS large bills in a difficult financial climate, The money we have in the bank or is owed to us (including Net current liabilities / assets (7,020) 1,450 and we’ll be working on new payment tenant and leaseholder arrears). Total assets less current liabilities 95,772 102,603 CURRENT LIABILITIES terms and other support for leaseholders

The money we owe to suppliers and other organisations Liabilities due after more than one year 64,667 77,778 over the coming year. LIABILITIES DUE AFTER MORE THAN ONE YEAR Bellingham Pension liabilities 950 871 The money we have borrowed and the amount to be spent on Capital and reserves 30,155 23,954 major works and improvements. 95,772 102,603 PENSION LIABILITIES Our share of the liabilities of the Lewisham Pension Scheme. The ﬁgures in brackets are minus ﬁgures

The ﬁnancial statements were approved by Bellingham Green the Board on 31st July 2014. The audited £127million spent on major works and improvements ﬁnancial statements are available on our to our homes since Phoenix was created in 2007! website www.phoenixch.org.uk and printed copies are available on request.

INVESTED £108K IN STAFF TRAINING WELCOMED THOUSANDS OF VISITORS TO THE GREEN MAN

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HOW WE COMPARE Ensuring value for money for residents is a In July 2013 we established a new subsidiary Residents voted for projects to receive Phoenix charged the 4th lowest rent in major priority. Value for money means getting company to provide staff for our repairs the first round of £100,000 funding at our Lewisham out of 24 social landlords. For one, the most from our money while maximising and maintenance programme managed by Community Chest gathering in November three and four bedroom properties, our rents the social value of our work. In 2013, resident Willmott Dixon. This has already saved us last year. Six large grants and two smaller were the lowest in Lewisham. focus groups helped to shape our new value more than £140,000 on the delivery of repairs grants were awarded to a variety of for money strategy, which has been approved and maintenance of empty properties while projects that would benefit jobseekers, It’s a difficult decision to increase by the Board. they are being prepared for new tenants. younger residents and older people. The rents, but we know that the additional Sometimes comparable costs are higher programmes have already had a positive impact. “money raised will help us to provide a but deliver additional social benefits. For The Board has reviewed our value for better environment and future for all example, The Green Man has higher security money statement and is satisfied that

of our community. and cleaning costs than our previous rented the value for money standard, set by ofﬁces, but delivers lots of additional social our Regulator, is being met. However Jemma Mason, 18, is attending Pat Fordham MBE, Tenant and Chair of the Board LUE FOR VA M monthly support sessions for Phoenix O Gill Griggs took part in ‘Art from beneﬁts for the local community. N the Board has stated, as set out in E

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N the Heart’, a creative workshop carers with Carers Lewisham. O

M our Corporate Plan for 2014-15, that

L R U O E ” We will share details of these F that ran for ten weeks. savings with you in next year’s improvements can be made. Our value I’m a carer for my mum full time. annual report. for money statement is available in full The course has been brilliant, The sessions are a really big help to

on our website or on request. it’s very gentle and there’s a lovely me, they’re very relaxing. Meeting atmosphere. Everyone’s very “people in the same situation has made “chatty and friendly. me feel much less isolated and alone.

There a whole smorgasbord of I really look forward to the sessions things to do and Vicky is very and I’d deﬁnitely recommend the Beckenham Hill £500,000 encouraging. She plants a seed classes to other young carers. The savings that we’ve made as a result of our approach to in your head and lets you get on You get a lot out of it and if you’re value for money have been reinvested in different areas. Most with it. worried about leaving the person signiﬁcantly, we’ve committed £500,000 to our new Community I lose myself in this class and I feel you care for alone, Carers Lewisham Chest which will award funding of £100,000 each year until all the better for it at the end of can make sure there’s someone there Beckenham Place Park 2017 to organisations or projects voted for by residents. each session.” to look after them.” COLLECTED £42K BY HIRING OUT OUR COMMUNITY HALLS OUR COMMUNITY HALLS WERE USED FOR 857 HOURS

20 21 OUR FUTURE We want our current and future residents to live in high quality homes in an area that they A total of We’re set to receive a share of £275,000 We received £20,000 funding to deliver a new can be proud of. We’re working hard to develop more opportunities for our residents and to National Lottery funding, awarded to a pocket park for the whole community on the ensure a bright future for all of our communities. number of Lewisham organisations, to site of a neglected piece of land on the corner 66 deliver a new ICT training programme. This of Bromley Road and Beckenham Hill Road. Together with our partners, we supported I’d been unemployed for two years and was volunteering in a mental residents benefitted from IT training will help more residents to be able to use Residents voted to name the new park ‘Peter 26 apprenticeships for local, young health centre while looking for work when I applied for the apprenticeship. and we delivered basic skills training computers and online services in 2014/15. Pan’s Park’ in a nod to the history of our people in a range of different areas. From It’s been a very rewarding experience and I’ve learnt so for residents that was funded There is a huge shortage of homes in south area. Work to develop the green space and apprenticeships in surveying and electrical “ improve the local area began in mid-2014. externally, saving up to £5,000. engineering, to community regeneration and much. It’s been great to be part of new projects. I’m Lewisham, as in other parts of the capital communications, our apprenticeships give very involved in supporting our new job and IT clubs and across the country. We are now looking to people the skills and experience to find work and help provide admin support to manage the explore opportunities for the development of and develop their career. new homes. We received external funding of different training courses that we run. We’re really stepping up our efforts in this almost £5m to develop new homes for older I’m also gaining lots of skills and knowledge at area and over the next year plan to introduce people. Following extensive consultation college. I’d recommend apprenticeships to anyone - a new Phoenix job club, a bigger range of with neighbouring residents, a planning free, resident training opportunities and application was submitted in the summer you get great experience and earn a qualification, additional services to support residents into of 2014 for the development of an extra care fantastic! work, training or volunteering. scheme next to Hazelhurst Court. Peter Lewis Nickala, Community” Regeneration Apprentice

Grove Park Apprentices volunteer at Apprentice Nickala Lowe community gardens

Dumps Adventure Playground

LOST £127K OF RENT WHEN PROPERTIES WERE NOT OCCUPIED 22 23

Next year we’ll be building on our work Plans to have repairs delivered by a new repairs service, reinvigorating The to ensure even better value for money subsidiary of Phoenix, rather than by an Fellowship Inn in Bellingham and increasing for the whole community. Some of these external repairs contractor, will potentially services and activities delivered from The changes will mean clear cost savings (for save £300,000 from April 2015. Green Man. THANK YOU example, we expect to save £15,000 a year We’ve got a busy few years ahead of us We’re also determined to offer great by centralising our marketing budget). and a lot to look forward to, as we work customer service to all of our residents. We deliver better social value for TO ALL OF THE RESIDENTS, GROUPS, Others will together towards our vision of a better know there is more work to be done here and the whole community , such as the possible Phoenix community. We’re excited to look at your ongoing feedback will be invaluable. PEOPLE AND BUSINESSES THAT HAVE

development of a new training academy that development opportunities for new homes, We can’t do all of this on our own. We can would engage and train 150 local residents delivering new services from some of our WORKED TOGETHER TO SUPPORT OUR LUE FOR only succeed if everyone pulls together to VA M a year. O N

Y community centres, launching our

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L R U O E F We hope you’ll join us and help us make VISION “TO WORK TOGETHER TO BUILD the changes you want to see. A BETTER FUTURE FOR OUR PHOENIX

COMMUNITY” AND TO ALL OF THE RESIDENTS WHO HAVE CONTRIBUTED TO THIS YEAR’S ANNUAL REPORT.

DOWNHAM WAY BR1

Bellingham Leisure and Lifestyle Centre

• COLLECTEDSpent £147k £29.7M clearing IN flytipping RENT GET IN TOUCH

Phoenix Community Housing, The Green Man, 355 Bromley Road, London, SE6 2RP 0800 0285 700 (freephone from your landline) 0844 264 2844 (standard cost from your mobile) [email protected] @phoenixtogether www.phoenixch.org.uk

Phoenix Community Housing Association (Bellingham and Downham) Limited is a Community Beneﬁt Society, number IP30057R. VAT number 162 4926 03. Homes and Communities Agency number L4505. … ALL ADDING UP TO A BETTER PHOENIX COMMUNITY FOR EVERYONE