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Making Nursing Remarkable

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Making Nursing Remarkable Making nursing remarkable January 2018 through February 2020 nursing annual report Table of contents Novant Health 2019 Nursing by the numbers 3 Transformational leadership 5 Structural empowerment 10 Exemplary professional practice 30 New knowledge, innovations and improvements 44 Moving forward 56 2 • January 2018 through February 2020 nursing annual report Novant Health 2019 Nursing by the numbers General Growth and development 1,638 1,566 15 689 8 Nursing team members Clinical nurses with a Medical Total Medical centers took advantage of Bachelor of Science in centers locations included in Magnet tuition reimbursement Nursing degree or higher designations 1,618 85 Nursing Annual Validation Student Nurse Apprentice sessions completed Program (SNAP) participants Nursing team members 1,689 CNAs 414 20 Nurse residents with Upward Mobility RN 1,078 93% retention rate in 2018 Scholarship recipients 5,752 NHMG Acute care 508 733 Total clinical ladder recipients in 2019 Other (RNs and LPNs outside 324 of NHMG and acute) Greater Charlotte 288 5.54 million* 579,279* Greater Winston-Salem Encounters ER visits 117 Northern Virginia 4 143,533* 20,173* Eastern Surgeries Babies born 134,844* Inpatients cared for *Unaudited numbers subject to change. Making nursing remarkable • 3 Nursing research Awards and recognition 12 • The American Nurses Credentialing • Earned 276 specialty National presentations Center’s Magnet Recognition Program accreditations and certifications recognized the nursing programs in • Honored 9 Great 100 Nurses the greater Winston-Salem market of North Carolina 16 and greater Charlotte markets for Publications excellence and quality in nursing care. • Recognized 81 DAISY Award recipients • in the world to receive • Received 34 Joint Commission 133rd system disease-specific accreditations accreditation with distinction for nurse 2 residency program National awards Nursing services 994 team members attended nursing services forums Based on your feedback, we: Expanded the Upward Mobility Restructured nursing annual RN Scholarship Program to validation education offerings include team members in any in specialty curriculums to job category and more locations. make it easier for nursing team members to manage Created the Nursing Career and complete requirements. Pathways program to offer direction for nurses who want Implemented a comprehensive to transition into leadership, workplace violence initiative education or advanced practice. including training, signage, whistles and panic buttons. Held a virtual nursing forum over Zoom to hear the voices Delivered a leadership of our nursing team members curriculum to develop and who work the night shift. grow assistant nurse managers. © Novant Health, Inc. 2020 6/20 • NH559227a 4 • January 2018 through February 2020 nursing annual report Transformational leadership A commitment to what matters most A message from Denise Mihal, executive vice president and chief nursing and clinical operations officer As we enter a new year and decade, we find ourselves looking We have accomplished so much for our patients over the past two years, ahead to set goals and strategies that will further advance and these are just a few of our successes: nursing and our professional practice. I do, however, want to • We achieved Magnet status in greater Winston-Salem market for the take a moment to celebrate all we have accomplished in the fourth time and greater Charlotte market for the third time. past two years. Our team has remained committed to moving the nursing practice forward while focusing on what matters • Our nurse residency program achieved accreditation with distinction from Denise Mihal, MBA, most — delivering safe, quality care for our patients. the American Nurses Credentialing Center (ANCC) as a Practice Transition BSN, RN Accreditation Program. With this recognition, Novant Health’s nurse residency Together, we have accomplished a lot. We have worked diligently to minimize the program becomes the 133rd system in the world to receive this honor and the risk of our patients acquiring a healthcare-associated infection (HAI) while receiving second in North Carolina. care. As a result, our system has seen a reduction in HAIs as a whole. • We partnered with Viz.ai to bring in award-winning software that utilizes artificial intelligence to analyze images for suspected large vessel occlusion (LVO) strokes. Patient satisfaction continues to be a top priority for nursing, and over the past This technology has led to getting care for our patients faster and has saved two years, we have continued to improve patient experiences and outcomes. billions of brain cells. Through care imperatives, always events and leader rounding, we had more opportunities than ever to delight our patients. We also standardized whiteboards Thank you for the hard work, time and attention that you’ve shown our patients across Novant Health to more effectively communicate and manage the plan of care and their loved ones over the past two years. I look forward to seeing what for our patients. we accomplish with your continued commitment and dedication to the remarkable patient experience. We know that patient satisfaction and the success of our organization depend on a healthy work environment for our nurses. We have incorporated nurses’ feedback to create a culture that promotes respect, trust and collaboration. With joy and gratitude, Additionally, we launched career pathways to help provide guidance to nurses looking to grow their careers. Through the nurse residency program, Student Nurse Apprentice Program (SNAP) and Upward Mobility RN Scholarship, we continue Denise Mihal, MBA, BSN, RN to offer opportunities to nurses new to the profession. Making nursing remarkable • 5 A remarkable senior nursing leadership team Jill Ward, Katrina King, Nikki Nissen, Kelli Sadler, MSN, RN, CCRN MBA, BSN, RN, NE-BC MSN, RN MHA, BSN, RN Novant Health Novant Health Huntersville Novant Health Novant Health Brunswick Medical Center Medical Group Presbyterian Medical Center Novant Health Forsyth Medical Center Medical Center (interim) Michele Gobble, MSN, David Beasley, MHA, Carol Smith, Cora Greene, RN, NEA-BC, OCN BSN, RN, CCRN, NE-BC MSN, RN MSN, RN, RNC-OB Novant Health Charlotte Novant Health Novant Health Novant Health Rowan Orthopedic Hospital Kernersville Medical Park Hospital Medical Center Medical Center Heather King, Tracy Forster, Tammy Brooks, Nancy Pearson, MSN, RN MHA, BSN, RN MHA, BSN, RN MSN, RN, NE-BC Novant Health Novant Health Novant Health Novant Health Clemmons Matthews Mint Hill Medical Center Thomasville Medical Center Medical Center Medical Center Clinical Operations Executive Team Denise Mihal, MBA, Paula Bird, DNP, RN, Daria Kring, PhD, RN, BSN, RN, executive vice vice president of NE-BC, senior director, president and chief behavioral health clinical education nursing and clinical services, Novant Health operations officer, Neurosciences & Novant Health Psychiatry Institute Leslie Barrett, MBA, Kathy Haddix-Hill, Michael Vaccaro, MHA, BSN, CRNA, MSN, RN, vice president MBA, MHA, BSN, RN, president and chief of trauma and emergency senior vice president of operating officer, services, Novant Health nursing, Novant Health Novant Health Medical Park Hospital 6 • January 2018 through February 2020 nursing annual report Great 100 Nurses in North Carolina The North Carolina Great 100 is a once-in-a-lifetime award given annually to 100 nurses across the state who are nominated by their peers for excellence in practice and commitment to the nursing profession. The honorees exemplify our values of teamwork, diversity and inclusion, compassion, personal excellence and courage. We commend their unwavering commitment to delivering high-quality care and are so proud of their accomplishments. 2018 2019 Lauren Betson, BSN, RN, CMSRN Pedro Medina Jr., BSN, RN Robin Atkinson, RN, OCN Dana Whitaker, BSN, RN, CNRN Novant Health corporate Novant Health Presbyterian Medical Center Novant Health Forsyth Medical Center Novant Health corporate Julie Guentner, BSN, RN, CPN Darla Miller, RN-BC Julie Barfield, MSN, RN, RNC-MNN Novant Health Presbyterian Medical Center Novant Health Forsyth Medical Center Novant Health corporate Cynthia Hopkins-Hausman, RN Leslie Robbins, MSN, RN, NE-BC Novant Health Presbyterian Medical Center Novant Health Forsyth Medical Center Making nursing remarkable • 7 Novant Health nursing achieves Magnet recognition again The American Nurses Credentialing Center’s (ANCC) Magnet Recognition Leading the way in nursing excellence Program distinguishes health care organizations that meet rigorous standards In October 2019, 14 actively engaged nurses for nursing excellence. This credential is the highest national honor and leaders from across the organization for professional nursing practice. were invited to represent Novant Health at the 2019 ANCC National Magnet Conference Novant Health Forsyth Medical Center in Orlando, Florida. Novant Health’s presence In April 2019, Novant Health Forsyth Medical Center (NHFMC) including Novant at the conference included a poster Health Clemmons Medical Center (NHCMC), Novant Health Kernersville Medical presentation from NHFMC and a podium Center (NHKMC) and Novant Health Medical Park Hospital (NHMPH) received presentation from clinical education. Magnet recognition, once again demonstrating proof of continued nursing excellence. This marks the fourth designation for NHFMC, which was first recognized in As of March 1, 2020, only 497 U.S. healthcare organizations out
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