2011/12

Oxfordshire – The Guide Information for older people and their carers

www.oxfordshire.gov.uk/adultsocialcare

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2 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] Welcome

How often do you hear younger people say, “I can’t wait till I retire,” and older people say, “I’ve so much to do now, how did I ever find time to work?” Retirement brings a wealth of time to pursue a hobby, join a club or become a volunteer, see more of the grandchildren, travel, or simply relax in the garden.

Dear reader Your thoughts matter to us

Welcome to this 2011/12 edition of The Guide. I hope The Guide will be a useful publication It gives me great pleasure to present this for you to find out about care and support in booklet about care and support services in Oxfordshire. We’d really like to hear your Oxfordshire to you and hope that it will be of thoughts on The Guide, and will appreciate help to you. hearing from you if you wish to share them with us. Feel free to give us a call on The Guide is part of our commitment to 0845 050 7666. provide trustworthy and high quality information. We have designed it to give you a head start when deciding on the best services and solutions available for you, or of someone you support.

For example, we have included information about recent changes to the way Oxfordshire County Council supports people. This information is intended to be an introduction, and includes details of how and where you can find out more if you wish. John Jackson We are grateful to our advertisers, who have Director of Social & Community Services enabled the publication with their support. Oxfordshire County Council

www.oxfordshire.gov.uk Oxfordshire County Council | 3 Advertisement

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• Dedicated well trained and caring staff

• Enthusiastic Activities Coordinator

• Lounge & Dining room overlooking our secluded gardens

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Rosebank Care Home, High Street, Bampton, OX18 2JR

Telephone: 01993 850308 E-mail: [email protected] Website: www.rosebankcarehome.co.uk

4 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] Contents

PAGE NO

Welcome 3 1. Help in the Home 9 2. Safety 13 3. Managing Your Money 16 The views expressed in this publication are not based on 4. Transport 21 medical or social research but are the opinions or views of 5. Leisure and Learning 24 experienced social and health 6. Adult Learning 27 care professionals. 7. Special Equipment 28 Please note: while we have made every attempt to ensure 8. Fitness and Health 31 that the information contained in this publication is correct, 9. If You Are Ill 33 Oxfordshire County Council 10. Looking After Someone Else 36 cannot be held liable for errors or omissions. Likewise, we Self directed support in Oxfordshire 40 hope this publication will prove Volunteering 43 useful, but the council cannot accept responsibility for any Extra Care Housing 48 consequences proceeding from the use of information Needs Assessment for Care Services 50 contained within it. Unwelcome Visitors 52

We very gratefully acknowledge the Care Homes and Nursing Care 53 support of the firms whose advertisements appear throughout this publication. Care Homes in Oxfordshire 57 As a reciprocal gesture we have pleasure in drawing the attention of our readers to Cherwell 57 their announcements. It is necessary however for it to be made Oxford 59 clear that, whilst every care has been taken in compiling this publication and the South Oxfordshire 61 statements it contains, neither the promoter involved nor the Publisher can Vale of White Horse 65 accept responsibility for any inaccuracies, or for the products or services advertised. West Oxfordshire 69 Designed and published by Providers of Home Support Ten Alps Publishing, Trelawney House, Chestergate, Macclesfield, & Assistance Services 73 Cheshire SK11 6DW. Tel: (01625) 613000. www.tenalpspublishing.com Ref: ROS (August 2011) Notes 77 This publication is also available as an Ebook: www.carehomeguides.com/oxfordshire www.oxfordshire.gov.uk Oxfordshire County Council | 5

Advertisement Te l 0845 050 7666 [email protected] 1. Help in the Home

A well-kept home and garden can be a pride and joy and make a huge difference to how we feel about ourselves – especially if we can’t get out much. Keeping on top of things and ensuring the smooth running of the household can be more difficult when you get older, but there are organisations and services that can help. Find help in this section with home maintenance, shopping, meals, unwanted furniture and junk mail.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

DELIVERED MEALS Delivery of frozen meals. Anyone can buy from • Wiltshire Farm Foods Small freezers and Wiltshire Farm Foods Contact details microwaves are or other delivered Te l 01993 868 810 available for hire. meals companies. Email witney@wiltshirefarmfoods.co.uk For meals subsidised www.wiltshirefarmfoods.com by the county council, people need to meet • Oxfordshire County Council Social and Health Care Team the eligibility criteria. Te l 0845 050 7666 Email socialandhealthcare@ oxfordshire.gov.uk www.oxfordshire.gov.uk

SHOPPING SERVICES Purchase and delivery of Anyone can purchase • Montclair Home Shopping with Care food items. Food will be this service from Te l 01235 511 881 packed into cupboards Montclair. Email and fridge if desired. [email protected] For shopping subsidised The service is provided • Oxfordshire County Council Social by the county council, and Health Care Team through Montclair people need to meet Te l 0845 050 7666 Home Shopping with the eligibility criteria. Email socialandhealthcare@ Care. Drivers are oxfordshire.gov.uk security checked. www.oxfordshire.gov.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 9 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

SUPERMARKET DELIVERY SERVICES

Most major supermarkets Anyone. • www.sainsburys.co.uk offer online shopping and • www.tesco.com delivery services. Most • www.ocado.com • www.co-operative.coop also offer shopping by • www.iceland.co.uk phone. Ask at your local supermarket or check your local telephone directory listings.

SHOPMOBILITY

Wheelchairs and scooters Anyone – you don’t • Banbury Tel 01295 252 722 can be borrowed for need a Blue Badge. (Mon-Sat) shopping and leisure • Bicester Tel 01869 320 132 activities free of charge. (Mon-Sat) • Oxford Tel 01865 248 737 (Mon-Sat) • Witney Tel 01993 864 787 (Mon-Sat) GOOD NEIGHBOUR SCHEMES

Good Neighbour Schemes Anyone over 65 and • Tel 0845 050 7666 or are local groups of living alone within the Email socialandhealthcare@ volunteers who can offer area of a scheme. oxfordshire.gov.uk befriending and help with Priority will be given to small tasks like shopping or those who are picking up prescriptions. housebound.

BULKY ITEM DISPOSAL

Your district council will Anyone. Concessions • Cherwell Tel 01295 227 001 collect and dispose of for older people may • Oxford City Tel 01865 252 900 bulky furniture and be available. • South Oxfordshire Tel 01491 823 416 appliances. • Vale of White Horse Te l 01235 520 202 • West Oxfordshire Tel 01993 861 020 Or visit your council’s website

BUY WITH CONFIDENCE APPROVED TRADERS Oxfordshire County Council Anyone. • Tel 0845 051 0845 Trading Standards has a (press option one or two) Buy With Confidence and you can request a list. Approved Trader Scheme providing reliable local Email traders, including [email protected] gardeners, tree surgeons and landscapers.

10 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

EMMAUS OXFORD

The charity, Emmaus, Furniture available to • Tel 01865 763 698 will collect working all; and at reduced Open 9.30am-12.30pm fridges/freezers and prices to those on Monday to Friday other useable furniture benefits. Email [email protected] from your home. Items www.emmausoxford.org are then refurbished by homeless people and sold on to the public.

FREECYCLE

Web-based service. Anyone with • www.uk.freecycle.org Members give away internet access. unwanted items that would otherwise go to landfill. Several groups exist in Oxfordshire.

TELEPHONE PREFERENCE SERVICE

Free service that prevents Anyone. • Register online or by phone: organisations from cold- Te l 0845 070 0707 calling your phone www.tpsonline.org.uk number with sales and marketing calls.

MAILING PREFERENCE SERVICE

Free service that Anyone. • Register online or by phone: prevents unsolicited Te l 0845 703 4599 marketing material www.mpsonline.org.uk from being sent to you.

OXFORDSHIRE COUNTY COUNCIL MINOR ADAPTATIONS

Minor home adaptations Owner-occupiers. • Oxfordshire County Council Social carried out by Medequip and Health Care Team to the value of £800, such Te l 0845 050 7666 as banister rails, grab rails, Email socialandhealthcare@ half-steps, etc. oxfordshire.gov.uk www.oxfordshire.gov.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 11 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

DISTRICT COUNCIL SMALL REPAIRS AND ADAPTATIONS

Minor repairs and Older people; younger • Cherwell Tel 0844 833 0310 adaptations, such as grab disabled people. • Oxford City Tel 0800 227 676 rails or half-steps, but no • Private tenants Tel 01865 252490 gardening or decorating, • West Oxfordshire Tel 01993 861 000 electricals (except plugs Anchor Small Repairs for South and bulbs etc) or first- Oxfordshire and Vale of White Horse floor work. £15 per hour • Tel 01491 823 888 plus cost of materials • Tel 01491 823 895 but discounts may be Email stayingput.southoxfordshire@ available. anchor.org.uk

DISABLED FACILITIES GRANT

District council, means- Owners and tenants in • Oxfordshire County Council Social tested grant of up to respect of themselves and Health Care Team £30,000 for adaptations or a disabled person Te l 0845 050 7666 to and facilities in your living at the premises. Email socialandhealthcare@ house. oxfordshire.gov.uk www.oxfordshire.gov.uk

VAT

VAT exemption for Chronically sick or • HM Revenue and Customs alterations and disabled. Charities Helpline equipment. Te l 0845 302 0203 www.hmrc.gov.uk, and search for ‘VAT reliefs for disabled people’.

12 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] 2. Safety

Fortunately, the number of older people affected by crime, fire or other sorts of hazards is relatively small. Still, it does no harm to take a few precautions – and most people know now that smoke detectors are real life-savers. One still under-recognised hazard is falling over. But the consequence of falling and breaking an arm, hip or leg can mean loss of independence.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

OXFORDSHIRE FALLS PREVENTION SERVICE Help and advice for older People over 60 who • Tel 01993 209 556 people to help them avoid have had a fall or are falls and to regain nervous about falling. confidence if they have experienced a fall.

MESSAGE IN A BOTTLE Scheme whereby people Anyone, especially • Your GP store a plastic container those living alone or Lions Club County Coordinator for containing brief medical taking medication. Message in a Bottle Oxfordshire history in their fridge. Te l 01993 772 241 Stickers are supplied for Email [email protected] front door to alert emergency staff. SAFEGUARDING ADULTS PROTECTION BOARD

Help if you or any other Anyone. • Oxfordshire County Council Social adult you know is and Health Care Team suffering abuse, neglect, Te l 0845 050 7666 exploitation or Email socialandhealthcare@ mistreatment. oxfordshire.gov.uk www.oxfordshire.gov.uk • If a crime is being committed and immediate help is required, dial 999 and ask for Police. • www.safefromharm.org.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 13 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

SMOKE ALARM CHECK/INSTALLATION Free smoke alarm checks; Anyone. • Community Fire Safety Helpline free installation of new Freephone 08000 325 999 alarms; free fire plan. Email [email protected] www.oxfordshire.gov.uk

SECURING YOUR PROPERTY Your local Crime Anyone, especially • Contact your local Crime Reduction Advisor can vulnerable groups and Reduction Officer check and advise on older people. Te l 0845 850 5505 home security. Assistance www.thamesvalley.police.uk with the cost of improving security is available in Oxford City.

ROGUE TRADERS Consumer advice and Anyone. • Oxfordshire Trading Standards investigation of Te l 0845 051 0845 complaints against traders Email trading.standards@ and/or services. oxfordshire.gov.uk

I feel the capacity to care is the thing which gives life its deepest significance.

“ PABLO CASALS, SPANISH CELLIST AND CONDUCTOR 14 | Oxfordshire County Council www.oxfordshire.gov.uk” Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

BUY WITH CONFIDENCE

Oxfordshire County Anyone. • Tel 0845 0510 845 Council Trading Standards (press option one or two) and has a Buy With we will send you the list Confidence Approved Email trading.standards@ Trader scheme providing oxfordshire.gov.uk details of reliable local traders to carry out work around your home and garden. Traders checked for trustworthiness and compliance with consumer protection laws.

CALLER ID

View callers’ numbers on Check with your • Contact your telephone your telephone before service provider. service provider. you answer.

24/7 ALARM SERVICES If you live alone and are worried about falling, then a 24/7 alarm service may be for you. Alarms come in all shapes and sizes but all have one thing in common, a 24-hour response centre: someone ready to answer your call for help and either offer advice or send assistance. Organisations providing such services include Oxfordshire County Council, Copyright: Tunstall Group Ltd Age UK, housing associations and private sector providers. Shop around to find the service and price that suits you.

www.oxfordshire.gov.uk Oxfordshire County Council | 15 [email protected] Te l 0845 050 7666 3. Managing Your Money

It’s always good to know how you can make your money go further in retirement. In this section we’ve compiled a list of services and their contact details to help you do just that, from getting a rebate on your TV licence to finding out about the Fuel Allowance. Did you know? Banknotes evolved from receipts given by goldsmiths for the deposit of jewels, bullion and coins. The receipts were used both for withdrawing deposits and as evidence of ability to pay.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

WARM FRONT Provides grants for People over 60 • Warm Front energy efficient insulation claiming benefits. Freephone 0800 316 2805 and heating. www.warmfront.co.uk • www.heatproject.co.uk Freephone 0800 093 4050 • www.cocoonyourhome.co.uk Freephone 0800 804 8777

PROMPT PAYMENT DISCOUNT Some energy companies Anyone who pays their • Contact your energy supplier. offer a prompt payment bills promptly. discount for their services.

16 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

ENERGY SAVING TRUST

The Energy Saving Trust Anyone. • Freephone 0800 512 012 helps people to save www.energysavingtrust.org.uk energy and reduce carbon emissions.

UNITED SUSTAINABLE ENERGY AGENCY

USEA is a not for profit Anyone. • Tel Milton Keynes 01908 699920 company providing or Witney 01993 894830 services to the Public Sector, Business, and individuals to help them reduce carbon, adapt to climate change and tackle fuel poverty.

WINTER FUEL PAYMENT

Annual payment from People over 60, exact • Winter Fuel Payment Helpline the Pension Service of amount depends on Te l 0845 915 1515 between £100 and £300 circumstances. Textphone 0845 601 5613 individually (liable to People over 80 may www.direct.gov.uk change on a yearly basis). be entitled to an additional payment.

DISCOUNTED OR FREE TV LICENCE

TV licensing. Free licence for people • Tel 0844 800 6790 over 75, 50% discount www.tvlicensing.co.uk for registered blind or severely sight impaired. LOW COST TELEPHONE SERVICE A cheap telephone Anyone. • Contact your telephone service service that allows all calls provider. in, but only emergency services for dialling out. The secret of being miserable is to have the leisure to bother about whether you are happy or not. The cure is occupation. GEORGE BERNARD SHAW, IRISH PLAYWRIGHT, LITERARY CRITIC AND ESSAYIST “www.oxfordshire.gov.uk Oxfordshire County Council” | 17 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

CHEAPER INTERNATIONAL CALLS

You may get cheaper Anyone. • Check internet search engines or calls through: customer service departments • phone companies specialising in cheaper for details. international rates • Ofcom Enquiry Line • calls using a computer Te l 020 7981 3040 (some Voice over www.ofcom.org.uk Internet Protocol services can be cheaper than landline services) • pre-paid calling cards from shops or the internet, whereby calls are made by dialling an access number and then typing in a unique PIN number. The national information service Consumer Direct can advise on the legality of a scheme, or contact Ofcom. COMMUNITY LEGAL ADVICE

Funded by the Legal People on benefits or • For free specialist legal advice Services Commission and low incomes (means- Te l 0845 345 4345 delivered by independent tested service). advice agencies and solicitors. INDEPENDENT ADVICE

AdviceUK is a support Anyone. • www.adviceuk.org.uk network for free, • Regional representative Dalibor independent advice Warburton Mobile 07904 847 343 centres. • Email [email protected] • www.adviceuk.org.uk/local/south-east

FREE WILLWRITING

Some charities, e.g. Age Anyone. • Contact charities direct to ensure UK, offer a free service that you are eligible. for simpler wills. Although you are not obliged to leave a donation for the charity in your will, a small donation equal to the cost of the willwriting would be appreciated.

18 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

PENSIONS ADVICE

The Pensions Advisory Anyone. • Pensions Advisory Service Service is an independent Te l 0845 601 2923 organisation offering clear www.pensionsadvisoryservice.org.uk and confidential pensions • Age UK Oxfordshire advice. Other Te l 01235 849 400 organisations, such as www.ageuk.org.uk/oxfordshire Age UK, also offer a • Citizens Advice Bureaux service. A list is available www.adviceguide.org.uk from Citizens Advice Bureaux. PENSION TRACING SERVICE

If you think you have an Anyone. • Pension Service old pension but are not Te l 0845 6002 537 sure of the details, the www.direct.gov.uk Pension Tracing Service can help by tracing it for you for free. DEBT MANAGEMENT

If you have debt Citizens Advice: • Citizens Advice Bureaux problems, seek anyone. www.adviceguide.org.uk independent, confidential National Debtline: Oxford 0844 573 0608 advice immediately. anyone. Banbury 0844 848 7922 Community Legal Witney 01993 705 691 Advice: people on Abingdon 01235 521 894 benefits or low • National Debtline incomes. Freephone 0808 808 4000 • Community Legal Advice Te l 0845 345 4345 www.communitylegaladvice.org.uk MONEY MANAGEMENT

Oxfordshire County People with mental • Oxfordshire County Council Social Council offers a money- health issues, including and Health Care Team management service. dementia, without an Te l 0845 050 7666 appropriate person to Email socialandhealthcare@ help them; people with oxfordshire.gov.uk learning disabilities www.oxfordshire.gov.uk without an appropriate person to help them.

www.oxfordshire.gov.uk Oxfordshire County Council | 19 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

PDSA (PEOPLE’S DISPENSARY FOR SICK ANIMALS)

Free veterinary care for Pet owners living within • PDSA pet owners who cannot catchment area of a Te l 0800 917 2509 afford vet fees. PDSA PetAid hospital www.pdsa.org.uk or practice, who are in receipt of Housing or Council Tax Benefit.

CINNAMON TRUST

Care for pets of older Any older person and • Cinnamon Trust people struggling to look also the terminally ill. Te l 01736 757 900 after their pet, either by Email [email protected] fostering the pet or by www.cinnamon.org.uk caring for them at the person’s home.

FREE PASSPORT

A free 10-year passport UK nationals born on • Passport Adviceline from the Identity and or before 2 September Te l 0300 222 0000 Passport Service. 1929. www.ips.gov.uk Application forms available from post offices.

BENEFITS It is believed that people across the UK are Information about benefits. missing out on millions of pounds worth of • The Social Fund benefits and tax credits. Tel 0845 608 8580 • Pensions Service www.adviceguide.org.uk Tel 0800 991 234 Crisis loans, budgeting loans, community www.dwp.gov.uk care grants, funeral payments and winter Advice on all types of benefits as well as help fuel payments. with making and pursuing claims. • Online benefits advisor • Age UK Oxfordshire www.benefits-advisor.direct.gov.uk Tel (01235) 849 400 Answer 12 questions to find out what Benefits advice and help with filling in forms. benefits are available to you. • Carers UK • Benefits Enquiry Line Tel 0808 808 7777 Tel 0800 88 22 00 www.carersuk.org

20 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] 4. Transport

At 16 you can marry, at 18 you can drink, at 21 you get the key of the door – and at 60 you get a free bus pass. While riding on the buses all day long may quickly lose its appeal, free and discounted public transport is certainly a boon. This section details some of the options available.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

BLUE BADGE SCHEME Parking concessions for People with particular • Oxfordshire County Council Social people with severe disabilities or those and Health Care Team mobility problems. who are in receipt of Te l 0845 050 7666 Valid elsewhere in the certain disability-related Email socialandhealthcare@ European Union. benefits. oxfordshire.gov.uk www.oxfordshire.gov.uk BUS PASSES Free, off-peak travel on People over 60 and • Contact your district council, or see local buses anywhere in eligible disabled people. your council’s website for England. Passes are information online. provided by district • Department for Transport: councils. www.dft.gov.uk

ROUTESIXTY Half-price fares on People over 60. • Tel 08717 818 178 most National Express www.nationalexpress.com services.

www.oxfordshire.gov.uk Oxfordshire County Council | 21 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

RAILCARDS

A £26 Senior Railcard People over 60. • www.railcard.co.uk entitles you to 1/3 off People with disabilities. • National Rail Enquiries standard and first-class Te l 0845 748 4950 train journeys. Textphone 0845 60 50 600 An £20 Disabled Persons www.nationalrail.co.uk Railcard entitles you and a person travelling with you to 1/3 off most standard and first-class train journeys.

FREE CAR TAX (VEHICLE EXCISE DUTY EXEMPTION)

Apply for a free disc at You must be claiming • DLA: Disability Living Allowance Unit the Post Office, taking the higher rate Mobility Te l 0845 712 3456 your Vehicle Registration Component of the Textphone 0845 722 44 33 Certificate or Vehicle Disability Living www.oxfordshire.gov.uk Licence Application, as Allowance (DLA), or • WDP: Service Personnel and well as taking your MOT the War Pensioner’s Veterans Agency and insurance details. Mobility Supplement Te l 0800 169 2277 (WDP). Textphone 0800 169 3458

DIAL-A-RIDE

Door-to-door service for People who find it • Contact your local district council for people who cannot access difficult to use public more information ordinary public transport transport due to infirmity. Service provided by your local district council.

22 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

RED CROSS TRANSPORT SCHEME

A car service for People who are unable • Tel 01235 552 673 transport to hospitals or to use public transport. www.redcross.org.uk day centres, and a disabled persons’ vehicle for groups.

DIRECTORY OF COMMUNITY TRANSPORT IN OXFORDSHIRE

A comprehensive guide Anyone can request a • Oxfordshire Rural to alternative forms of directory and advice Community Council transport for those who can be given on Te l 01865 883 488 have difficulties using eligibility for various www.oxonrcc.org.uk public transport and forms of transport. don’t have a car.

Bicycles became popular in the early 1930s when they finally became affordable to working people. But the origins go back to the early 19th century. One early bicycle was the speedy Penny Farthing. The bigger the front wheel, the further you could travel with each turn of the pedals – until you fell off, of course.

www.oxfordshire.gov.uk Oxfordshire County Council | 23 [email protected] Te l 0845 050 7666 5. Leisure and Learning

How often do you hear working people sigh, “If only I could retire, I would do this, that or the other.” And retired people say, “I’m so busy now, I don’t know how I ever found time to work.” For some people retirement is a joy, for others it is less easy; perhaps they have become a carer or they themselves need some level of care. Whatever one’s circumstances, keeping up social and intellectual activities can help people remain fitter and healthier for longer. In this section, we set out ways for people to seek fun, relaxation and fulfilment.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

LIBRARIES Books, books in large Anyone. It is free to Phone 01865 810 210 or go to print, audio books, books join and books are free www.oxfordshire.gov.uk/libraries in other languages, DVDs, to borrow. DVDs, CDs for details of your nearest library and music CDs, language and audiobooks may the services available. You can join courses, magazines and be hired. the library and request and renew newspapers, reading Exemptions from some items online. groups. Free internet use charges available for Contact Oxfordshire Libraries Answers in all libraries. Mobile people who have Direct with all your information library services to over mobility, sight or enquiries 500 communities, Home hearing impairments, Te l 0845 600 3119 or Library Service. find reading a book email libraryanswersdirect@ Ask us for anything – difficult, or are unable oxfordshire.gov.uk whether it’s for personal to leave their homes interest or study, we unaided. If you are can help. unable to leave your home unaided, we may be able to deliver items to your home free of charge.

24 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

OXFORDSHIRE COUNTY COUNCIL CLUBS AND SOCIETIES DATABASE

Oxfordshire County Anyone. • www.oxfordshire.gov.uk – type in Council has an online ‘clubs and societies’ in the search database of more than field or ask at your local library. 2000 clubs and societies around Oxfordshire.

DAY CENTRES

Oxfordshire County Anyone can refer • Oxfordshire County Council Social Council provide day themselves or be and Health Care Team centre facilities and part- referred by a GP or Te l 0845 050 7666 fund many others. Our centres aim to help social worker, but some Email [email protected] people live as services are only www.oxfordshire.gov.uk independently as possible available to assessed • Age UK in their own homes and individuals. Te l 01235 849 400 communities. We provide www.ageuk.org.uk/oxfordshire a wide range of activities, helping people to stay healthy and stimulated. We pay particular attention to cultural and creed needs.

DAY CENTRES – OTHER

As well as Oxfordshire Anyone. However, • Tel 0845 050 7666 for more details County Council day centres some day centre www.oxfordshire.gov.uk there are also centres run services are only by the voluntary sector throughout the county available following an which offer a welcoming assessment. atmosphere, activities as well as food and refreshments.

TELEPHONE BEFRIENDING

Age UK offers a free People aged 60+ who • Age UK telephone befriending are housebound and Te l 01235 849 400 service, using trained isolated but have no www.ageuk.org.uk/oxfordshire volunteers. acute mental health needs.

www.oxfordshire.gov.uk Oxfordshire County Council | 25 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

PENPALS

Many organisations cater Anyone. • Check newspapers, internet search for people looking for engines, overseas friends. penpals.

LOCAL & FAMILY HISTORY A wide range of resources Anyone. • Oxfordshire Studies, to help you trace your Central Library, Oxford family tree or research Te l 01865 815 509 the area in which you live. Email oxfordshire.studies@ oxfordshire.gov.uk Anyone. • Oxfordshire Record Office, Proof of identity will be St Luke’s Church, Cowley required. Te l 01865 398 200 Email [email protected] • See www.oxfordshire.gov.uk

OXFORDSHIRE LANGUAGE SERVICE Oxfordshire Language Anyone. • Tel 01865 323 003 Service provides a Email [email protected] professional and reliable translation service. We translate leaflets, passports, birth certificates, prospectuses and many other documents. There is a charge for the service.

And in the end, it’s not the years in your life that count. It’s the life in your years,

ABRAHAM LINCOLN, 16TH PRESIDENT OF THE UNITED STATES 26 “| Oxfordshire County Council www.oxfordshire.gov.uk” Te l 0845 050 7666 [email protected] 6. Adult Learning

Adult learning classes are a fantastic way of finding a new interest in life – and a great way to make new friends.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

OXFORDSHIRE COUNTY COUNCIL Oxfordshire County Anyone. • Oxfordshire County Council Council offers hundreds Te l 0845 351 0646 of courses at its many www.oxfordshire.gov.uk/ centres across the county. adultlearning

COLLEGES AND UNIVERSITIES Life-long learning Anyone. • Abingdon & Witney College providers. Te l 01235 555 585/01993 703 464 www.abingdon-witney.ac.uk • Oxford & Cherwell Valley College Te l 01865 550 550 www.ocvc.ac.uk • Oxford Brookes University Te l 01865 484 848 www.brookes.ac.uk • Oxford University Department for Continuing Education Rewley House, 1 Wellington Sq, Oxford OX1 2JA Te l 01865 270 360 www.conted.ox.ac.uk • Ruskin College Te l 01865 554 331 www.ruskin.ac.uk • The Open University PO Box 197, Milton Keynes MK7 6BJ Te l 0845 300 6090 Learning co-operatives www.open.ac.uk run by and for older • University of the Third Age people. Old Municipal Building, 19 East Street, Bromley BR1 1QE Te l 020 8466 6139 www.u3a.org.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 27 [email protected] Te l 0845 050 7666 7. Special Equipment

Never before in history has innovation offered promise of so much to so many in so short a time. “ BILL GATES, FOUNDER OF MICROSOFT SERVICE WHO IS ELIGIBLE? CONTACT DETAILS ” TELECARE/TELEMEDICINE SENSORS Sensors provide Anyone can purchase • Telecare Services Association reassurance to both the telecare privately. Te l 01625 520 320 individual and their carers. Eligibility criteria apply www.telecare.org.uk Linked to a 24-hour for county council • Oxfordshire County Council Social response centre they telecare. and Health Care Team detect smoke, whether Te l 0845 050 7666 the front door is open, if Email socialandhealthcare@ someone has fallen, if oxfordshire.gov.uk they have taken their www.oxfordshire.gov.uk medicine and any health deterioration. Purchasable privately but Oxfordshire County Council also offers a service to those eligible.

DISABILITY EQUIPMENT REGISTER Database of specialist Disabled people and • Disability Equipment Register equipment that is either their families. Te l 01454 318 818 for sale or wanted. www.disabilityequipment.org.uk

VAT EXEMPTION ON EQUIPMENT PURCHASE Exemption on equipment Eligible disabled • HM Revenue and Customs National designed or specially people. Advice Service adapted for use by a Te l 0845 010 9000 disabled person. Textphone 0845 000 0200 www.hmrc.gov.uk

28 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

WHEELCHAIR SERVICE Free wheelchairs. People referred by • Wheelchair Service medical/clinical Te l 01865 741 155 professional.

RED CROSS MEDICAL LOANS SERVICE Short loans of Anyone suffering from • Red Cross wheelchairs, commodes, short-term mobility Te l 01235 552 660 bath seats, crutches, problems. www.redcross.org.uk walking frames, walking sticks, etc.

ACTION ON HEARING LOSS Products include listening Anyone. • Action On Hearing Loss devices, telephones, (Formerly the Royal National amplifiers, hearing loops, Institute for the Deaf) textphones. Your Te l 0808 808 0123 telephone provider may Textphone 0808 808 900 also be able to help. www.actiononhearingloss.org.uk

OXFORDSHIRE ASSOCIATION FOR THE BLIND

The Resource Centre Anyone. • Tel 01865 725 595 stocks hundreds of daily www.oxeyes.org.uk living aids for visually imparied people.

OXFORD DISABILITY DIRECTORY

A directory of disability- Disabled people and • Oxfordshire County Council Social related organisations and their families. and Health Care Team benefits. Te l 0845 050 7666 Email socialandhealthcare@ oxfordshire.gov.uk www.oxfordshire.gov.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 29 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

LIBRARIES Large print books, Anyone. • Phone 01865 810 240 for details of audiobooks, subtitled Exemptions from some your nearest library and the Home DVDs, music CDs. charges available for Library Service or go to people who have www.oxfordshire.gov.uk/libraries mobility, sight or hearing You can join the library and request impairments, find reading a book difficult, and renew items online. or are unable to leave • Contact Oxfordshire Libraries their homes unaided. Answers Direct with all your We may be able to information enquiries deliver items to your Te l 0845 600 3119 or home free of charge if email libraryanswersdirect@ you are unable to leave oxfordshire.gov.uk your home unaided. GUIDEPOSTS TRUST INDEPENDENT LIVING CENTRE Guideposts Trust provide All adults resident in • Tel 01993 899 985 direct services in the Oxfordshire. Email [email protected] community for people • www.guidepostsilc.org.uk with or recovering from mental health issues, for people with Alzheimer’s and other forms of dementia, for people with a learning disability and for children with special needs.

30 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] 8. Fitness and Health

By staying as active as possible as you get older, you can benefit from more than just feeling healthier. Keeping fit however doesn’t have to mean going to a gym or working up a sweat. Gentle but regular exercise can be enough to maintain your mobility and independence. Read on to find out about some organisations that can help you find the right level of exercise for you.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

HEALTH WALKS Short but brisk, Anyone – but • Countryside Services, Oxfordshire purposeful walks with particularly intended to County Council starting points across the encourage people who Te l 01865 810 226 county. don’t normally get • Walking the Way to Health General information much exercise. Te l 0300 060 2287 about Health Walks in www.whi.org.uk Oxfordshire.

GREEN GYMS Scheme that inspires Anyone. • BTCV people to improve their Te l 01296 330 033 health and the Email [email protected] environment at the same www.btcv.org.uk/greengym time, by working outside, doing practical environmental activities.

www.oxfordshire.gov.uk Oxfordshire County Council | 31 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

HEALTH PROMOTION ADVICE

Oxfordshire Primary Care Anyone. • www.oxfordshirepct.nhs.uk Trust offers health Click on ‘Your Health’, then promotion advice on a ‘Health Promotion’. wide range of topics.

GO ACTIVE

Go Active (Get Anyone. • www.getoxfordshireactive.org Oxfordshire Active) is a not for profit project that aims to help people do more physical activity. Whatever your age, fitness levels or cost constraints they can help you find a way to get fit and active.

32 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] 9. If You Are Ill

“It's no longer a question of staying healthy. It's a question of finding a sickness you like.”

JACKIE MASON, AMERICAN ACTOR AND COMEDIAN “SERVICE WHO IS ELIGIBLE? CONTACT DETAILS ” NHS DIRECT Nationwide medical Anyone. • Tel 0845 4647 advice line, offering www.nhsdirect.nhs.uk support and assistance 24/7 on all medical issues.

OUT OF HOURS MEDICAL CARE Urgent medical care People with conditions • Tel 0845 345 8995 (Doctor/Dentist) when your normal family that cannot wait until • Tel 01865 234 800 doctor’s surgery is closed. the next working day. (Eye Emergencies) www.oxfordshirepct.nhs.uk

BENEFITS MANAGEMENT WHILE IN HOSPITAL If you are receiving Inpatients remaining in • Contact your local district council, benefits, these may be hospital for long or see your council’s website for reduced if you are in periods. information online. hospital for an extended period. You should inform your district council upon entering and leaving hospital, so your needs can be reassessed.

COUNCIL TAX WHILE IN HOSPITAL Being an inpatient for an Inpatients remaining in • Contact your local district council, extended period can hospital for long or see your council’s website for mean your house is periods. information online. eligible for an Unoccupied Property Exemption from Council Tax.

www.oxfordshire.gov.uk Oxfordshire County Council | 33 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

FINANCIAL MANAGEMENT WHILE IN HOSPITAL

Oxfordshire County Inpatients remaining in • Ask to speak to an in-house hospital Council can make sure hospital for long social worker or care manager. that your bills are paid periods. and your finances are managed whilst you are in hospital.

HOUSE-SITTING SERVICE

Some organisations offer Inpatients remaining • Ask to speak to an in-house hospital free house-sitters during in hospital for long social worker or care manager. your stay in hospital, who periods. will clean and maintain your property.

LEAVING HOSPITAL ADVICE

Oxfordshire County Inpatients about to • Ask to speak to an in-house hospital Council has hospital- leave hospital. care manager. based care managers who can help with planning care on discharge.

HOME FROM HOSPITAL SCHEME

Red Cross scheme Anyone recently • Tel 01865 760 555 or providing free short-term discharged from Te l 077380 24275 care and support to hospital who requires Email [email protected] recently discharged substantial assistance. people who require assistance at home.

34 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

CARE HOMES The Care Quality Anyone. • Oxfordshire County Council Social Commission regulates Funding is available and Health Care Team and inspects care homes from Oxfordshire Te l 0845 050 7666 across the country. County Council for Email socialandhealthcare@ Information and those eligible. oxfordshire.gov.uk inspection reports are Council support in www.oxfordshire.gov.uk available via the Care choosing and arranging • Care Quality Commission Inspection Quality Commission a placement is also Te l 0845 015 0120 or website or phone available. 0191 233 3323 helpline. Email [email protected] There is a full list of care www.cqc.org.uk homes and nursing homes starting on page 57.

The mind that is wise mourns less for what age takes away; than what it leaves behind. “ WILLIAM WORDSWORTH, POET AND POET LAUREATE 1770-1850 www.oxfordshire.gov.uk Oxfordshire County Council” | 35 [email protected] Te l 0845 050 7666 10. Looking After Someone Else

Every day, people across the country become carers for the first time, providing unpaid help by looking after an ill, frail or disabled family member, friend or partner. They are indispensable.But being a carer can be stressful and tiring and involve juggling other responsibilities such as paid employment. This section contains information about services and organisations available to help. If you have access to the Internet check out Carers Oxfordshire at www.oxoncarers.org.uk or Carers UK at www.carersuk.org. Remember, your local library provides free internet access.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

CARERS’ WEBSITES Websites offering advice Anyone. • Carers Oxfordshire and assistance to carers. Te l 0845 050 7666 www.carersoxfordshire.org.uk • Carers UK • Tel 0808 808 7777 www.carersuk.org DEMENTIA WEB Advice and information Anyone. • Tel 0845 120 4048 to people with dementia www.dementiaweb.org.uk and their carers. To contact a Dementia Advisor in your area please e-mail dementia.advisors @oxfordshire.gov.uk or phone: West - Michelle Townsend 07774 335653 Cherwell - Alex Wheeler 07774 335654 City - Richard Swinford 07774 335655 South & Vale - Janet Briggs 07827 979212 ALZHEIMER’S SOCIETY Advice and information to Anyone. • Tel 0118 959 6482 people with Alzheimer’s www.alzheimers.org and their carers.

36 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

OXFORDSHIRE CARERS FORUM

A group of volunteers, Anyone. • Tel 01235 520 440 who promote carers’ interests, support their needs and ensure their views are heard by voluntary, professional and statutory organisations

CARER’S ASSESSMENT

Carers have a right All carers. • If the person you are caring for already to request a carer’s has a Care Manager, ask them for a assessment from carer’s assessment, otherwise contact Oxfordshire County Oxfordshire County Council Social and Council in respect of Health Care Team Tel 0845 050 7666 support in their role Email socialandhealthcare@ as carers. oxfordshire.gov.uk www.oxfordshire.gov.uk

DEPENDENT CHILDREN

If a person has recently Dependent children or • Oxfordshire County Council Social died, leaving behind widowed parents. and Health Care Team dependent children or a Te l 0845 050 7666 widow(er), they may be Email socialandhealthcare@ eligible for a Death oxfordshire.gov.uk Pension Benefit. www.oxfordshire.gov.uk • Department of Work and Pensions Te l 0800 055 6688 www.dwp.gov.uk

HELP IN AN EMERGENCY

The Emergency Carers’ Any adult carer living in Carers Oxfordshire Support Service is a 24- Oxfordshire. Oxfordshire County Council Social and hour emergency support Health Care Team service for adult carers of Tel: 0845 050 7666 adults in Oxfordshire. Email: socialandhealthcare@ oxfordshire.gov.uk www.oxfordshire.gov.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 37 [email protected] Te l 0845 050 7666

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

POWER OF ATTORNEY There are two types of Anyone. • Contact your solicitor, or consult Power of Attorney; Oxfordshire County Council Social Enduring (EPA) and and Health Care Team Lasting (LPA). Although Te l 0845 050 7666 different, both grant legal Email socialandhealthcare@ authority to a named oxfordshire.gov.uk person to act on your www.oxfordshire.gov.uk behalf. • Do it yourself for free: www.dementiaweb.org.uk for advice and forms. HOSPICES There are three hospices Terminally ill people • Sue Ryder Care Centre in Oxfordshire giving referred by GPs or Te l 01491 641 384 specialist palliative care to consultants. • Sir Michael Sobell House those unlikely to recover Te l 01865 225 860 from their conditions. • Katherine House Te l 01295 811 866 www.helpthehospices.org.uk

REGISTRATION OF DEATH A death must normally be Anyone. • Oxfordshire County Council registered at a Register Registration Service Office within five days. Te l 0845 129 5900 Oxfordshire County www.oxfordshire.gov.uk Council’s Registration Service produces a Bereavement Guide offering advice on such things as arranging a funeral and winding up an estate.

FAMILY INFORMATION SERVICE Information and support Anyone involved in • Tel 08452 262636 for anyone looking after looking after children Email children on childcare, and young people [email protected] schools, activities, benefits aged 0-20. www.oxonfis.org.uk and entitlements

38 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

COPING WITH BEREAVEMENT

Dealing with someone’s Anyone suffering with • Cruse Bereavement Care passing can be an bereavement issues. Te l 0844 477 9400 extremely traumatic Email [email protected] experience. or [email protected] Emotional support is www.crusebereavementcare.org.uk available from a range of • Carers Oxfordshire: organisations. North and West Tel 01295 264 545 Cruse Bereavement Care Oxford City Tel 01865 205 192 has branches in the South and Vale Tel 01235 510 212 Oxfordshire area. • The Samaritans Tel 0845 790 9090

RESPITE CARE Looking after another person can be stressful no matter how much you love them. Respite care, whereby carers take a break knowing that the cared-for person is being properly looked after, can help. Carers can take a break in caring when the person they care for either: • goes into short term residential care e.g. care home, hospital or supported hospital • goes into a day centre or similar outside activity • has someone who comes to the house to be with the cared-for person – domiciliary care. Find out more from: • Carers Oxfordshire • Your family doctor Te l 0845 050 7666 • Oxfordshire County Council’s Social and www.carersoxfordshire.org.uk Health Care Team • Dementia Web Te l 0845 050 7666 Te l 0845 120 4048 Email socialandhealthcare@ www.dementiaweb.org.uk oxfordshire.gov.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 39 [email protected] Te l 0845 050 7666 Self directed support in Oxfordshire Self directed support is the new way social council. Once your indicative budget is known, care is made available to people who need you will then be offered the assistance of a assistance with things which many people don't support broker who works for an independent think about twice, such as getting up in the organisation to help with support planning. morning, doing their shopping or leaving home Once you are happy with your plan, your social to go to work or socialise. worker will make the checks and the plan will Self directed support puts what is important to be signed off if all the criteria have been met. you at the centre of all decision making. By HOW WILL I GET MY PERSONAL planning your own support, you will be able to say exactly what is important to you, what you BUDGET? want help with and how, and live your life as It is important to remember that the money in independently as your situation allows. the personal budget is not released until the support plan has been approved and signed off HOW IT WORKS by the council. First, the council will carry out an assessment of your needs, and check your eligibility for There are several ways the personal budget financial assistance for your care. This helps to can be used to pay for services and support: find out if an how the council can help. • A Direct Payment – the council pays all or The next step is for you to make your support part of the money to you directly plan, which sets out how you want your needs • A managed budget – the council or an to be met and how you will be supported. We agreed third party can manage all or part of will tell you how much money may be available the money in your personal budget on for your support: this is called your indicative your behalf budget. As the term suggests, this amount is not final yet and it can be adjusted if necessary. Your social worker will be able to explain the options in more detail. They can help you After you have made your plan, the council will decide which method you prefer and what will check to ensure that it will support you well. work best for you. We will check that your plan is: LAWFUL EFFECTIVE AFFORDABLE SELF DIRECTED SUPPORT IS FOR Once your plan has been approved, your EVERYONE personal budget will be confirmed and The new way of getting care and support is for released so your plan can be put into action. everyone who is eligible for support for the council. Self directed support replaced the HELP ALONG THE WAY previous way of working in October 2010. You will be offered help and advice along the This means everyone who is eligible for social way to make sure you are supported care from the council is offered self directed throughout. Your assessment will be carried support, and assistance which is appropriate to out by a social worker who works for the each individual’s needs.

40 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

IF YOU’D LIKE TO KNOW MORE WHAT IS A SUPPORT BROKER? We have developed a useful planning guide for Support Brokers are people who specialise in people who have had their assessment and are helping others with making a support plan for now making their support plan. Your social their social care needs. They can also help put worker will give you a copy of this guide. the plan in place once it has been approved, If you are an internet user, you can also find a for example, by helping to compare lot of information on Oxfordshire’s website for equipment, prices of services or finding a paid self directed support: carer, to help people live independently. www.takingcontroloxon.org.uk It is not compulsory to use a Support Broker. The website has examples of real support Many people find it very helpful to have plans from Oxfordshire, personal stories of someone assist them to find new, creative people talking about how self directed support ways of meeting their support needs. A made a difference to them, and you can also Support Broker can ‘shop around’ and find the watch videos about personalisation and self best way of achieving the outcomes described directed support. in the support plan. JARGON BUSTER Some Support Brokers specialise in certain Self directed support: the process of areas, for example physical disabilities, older meeting people’s needs through assessment people or people with learning disabilities. and support planning. WHAT IS THE SUPPORT WITH Personalisation: the term used to describe CONFIDENCE SCHEME? how all decisions about someone’s care and Support with Confidence is a scheme from support are based on what the individual themselves prefers. Support is arranged Trading Standards and Oxfordshire County around individual needs and preferences, Council. It approves Support Brokers who rather than based on availability of services have: Assessment: a social worker discusses an • received training individual’s circumstances in detail with them • had Enhanced Criminal Records Checks and to find out their care and support needs reference checks Personal budget: the money available for • signed up to the Code of Conduct care and support The scheme also trains, checks and approves Support planning: describing how a person’s Personal Assistants. needs are going to be met Support broker: Someone who specialises in WHY USE AN APPROVED helping people to make their support plan. SUPPORT BROKER? They often specialise in certain areas, such as Support Brokers who have been trained, helping older people or people with a learning checked and approved by the council have or other disability signed up to a compulsory Code of Conduct. Direct payment: a method of paying the It offers peace of mind to people who use a money in a personal budget to the individual Support Broker to help put their support themselves plan together.

www.oxfordshire.gov.uk Oxfordshire County Council | 41 [email protected] Te l 0845 050 7666

HOW TO FIND AN APPROVED The details you can view include: SUPPORT BROKER • Approval Number Help is at hand to find a Support Broker who • Experience and areas of expertise will meet your needs. • Training undertaken, with dates You can contact your Social Care Worker who • Availability and area covered can make recommendations. You can also view details for each Approved Support The website address is: Broker online. www.takingcontroloxon.org.uk

The Oxfordshire Dementia Information Line 01933 700061 Monday-Friday 9-7 Weekends and Bank Holidays 10-6 www.dementiaweboxfordshire.org.uk Information about local support and resources for anyone affected by dementia

WHAT IS A DEMENTIA ADVISOR? [email protected] or Dementia Advisors are dedicated staff based phone: at GP surgeries providing information, guidance and support to help people live well with dementia. The Dementia Advisor can: • Provide information about dementia and dementia care. • Advise of and direct to national and local services. • Be someone you can talk to whenever you have a question or need more information. For information about dementia and services We hope that by having a named person to in Oxfordshire visit help guide you through all the information and www.dementiaweboxfordshire.org.uk services available you will be able to: HOW DO I ARRANGE TO TALK • Stay at home for longer. TO A DEMENTIA ADVISOR? • Be able to foresee and plan for things Your GP should automatically refer you to before they get to crisis point. your local advisor. However, if you have not • Live a happier and more socially been offered the service then you need to ask involved life. your GP to refer you, or you can telephone the advisor local to your area as shown To contact the Dementia Advisor in your area above.The Dementia Advisor will arrange a please e-mail time to talk and discuss how they can help.

42 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] Volunteering

Spare time on your hands? Use your skills and experience to unlock opportunities for other people and, at the same time, give yourself a real sense of achievement and an opportunity to make new friends.

CASE STUDY 1: CASE STUDY 2: DAY CENTRES THE CHILTERNS SOCIETY Susan had worked for the NHS for over Peter has been volunteering with 40 years before she retired. The Chilterns Society for no fewer than 30 years, cutting back hedges and She said: “After only a week, I nearly had nettles, improving access and opening a nervous breakdown. I just needed up bridleways. something to do.” Peter said: “After completing a particularly Walking into Bicester and passing the large or difficult piece of work, I really get county council’s social care resource a great sense of satisfaction from it.” centre, she decided to use her time by volunteering. Peter had always been interested in the countryside, and previously fundraised for Today, Susan helps to manage the IT suite the Scouts and helped raise money for by teaching computer skills and has never boat-building. Today he continues to help looked back. improve rights of way across the Chilterns She said: “It’s enjoyable, it keeps my brain for horses and walkers alike. active and I’ve made new friends. Plus His advice: “Get involved in whatever I’ve regained my sanity from it!” interests you. If you are already involved Susan’s advice to would-be volunteers: in clubs and societies, people will always “Find a niche in something you enjoy.” be asking you to join others.”

www.oxfordshire.gov.uk Oxfordshire County Council | 43 Planning for Long Term Care Fees? Speak to a specialist who can guide you through the maze of red tape

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Protection and Investment Limited An independent Financial Advisor that understands the needs of elderly people. Authorised and regulated by the Financial Services Authority. Symponia member and accredited member of the Society of Later Life Advisers Te l 0845 050 7666 [email protected]

WHERE TO TRY • OCVA (Oxfordshire Community and Voluntary Action) Te l 01865 251 946 www.oxnet.org.uk • Oxfordshire County Council Te l 01865 792 422 www.oxfordshire.gov.uk FACT FILE • Age UK • Women are significantly more likely Te l 01235 849 400 to volunteer than men. www.ageuk.org.uk/oxfordshire • Volunteers come from all ethnic • Red Cross backgrounds. Te l 0845 054 7111 • People in the South East and the West www.redcross.org.uk Midlands are more likely to volunteer • Retired and Senior Volunteer than people in other regions. Programme (RSVP) • Two-fifths of the population volunteers Te l 020 7643 1385 regularly. www.csv-rsvp.org.uk • Volunteering in the UK in terms of • do-it.org.uk person hours and money raised is Te l 020 7250 5700 worth £38.9 billion. www.do-it.org.uk

Oxfordshire has a number of active Good Neighbour Schemes and more are being set up across the county. These are groups of volunteers who offer help to the more vulnerable in their communities with befriending and small tasks like shopping. If you would like to help local people please get in touch with the Social & Health Care Team on 0845 050 7666 to find out if there is a scheme in your area or how to start a new group.

www.oxfordshire.gov.uk Oxfordshire County Council | 45 Advertisement

46 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

One of the main support services WRVS has updated is Home to and from Hospital. The divide between health and social care has been all too evident to families of older people who have had to make continuous communications to try to ensure that social care support is in place to allow their relatives to return home to a safe and supportive environment. WRVS Therefore, with a tailor-made support service Working together to make Britain a great place in place WRVS are able to offer pre-hospital to grow old befriending, help with nutrition, care for pets In the last two years senior figures at a national and community transport to get to hospital. level have begun to say what older people and Whilst in hospital the service continues with their families have long recognised – that the WRVS volunteer befriending and support on provision of care and support is not fit for the each ward and when ready to return home – changing society that we live in. community transport and ‘super good neighbours’ to help around the house, collect Over the next twenty five years the number of prescriptions and shopping, and mobility people in living in Britain aged over 65 is going support. The service continues to help the to increase by 50% and WRVS is changing to individual in the community with prevention, meet this challenge. A company-wide independence and connectivity through good reorganisation is already underway so that we neighbours, social and lunch clubs, books on will be able to quadruple the number of wheels and community transport. people we help each year. The biggest change will be to how we work. Instead of making 86% of our home support customers say the person’s needs fit our services, the person that they feel less isolated. will be at the heart of everything we do and Our ambition is to make Britain a great place the services we provide will be tailor-made to to grow old – so that wherever that person meet the desired outcomes of each individual lives they can get the support they want. person. We know that many older people want to stay living in their own homes, they If you need help or know an older person want to stay independent but they need who needs help, call us to see what support to do so and this is where WRVS services are in your area 0845 601 4670 can help. or visit wrvs.org.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 47 [email protected] Te l 0845 050 7666 Extra Care Housing

Over the last few years the county council has • 24-hour care services are available seven been working closely with District Councils days a week if you need them and housing associations in order to develop • Most schemes have access to meals, this new service for older and disabled people. domestic support and leisure facilities Extra Care Housing (ECH) offers a unique combination of housing, care and various • Enables you to remain independent support services all in one development. Its for longer aim is to enable more people to live in their • You choose to join in social activities, own homes for as long as possible and for or be private many it will provide an alternative to entering a residential care home. HOW DO PEOPLE APPLY? WHAT IS EXTRA CARE HOUSING? Applications are welcomed from older and disabled people with a housing need (normally • Specialist housing for older people to rent established by applying to the local Housing or purchase Register) and a care or support need. Most • A home for life, in the community, with schemes give priority to people who live flexible care provision nearby or from the wider district council area in which they are located. Housing or care • You are living in your own home – not in a professionals often help people to apply and Care Home schemes encourage applicants to visit and see • You have the privacy and security of your their facilities. own front door Further application details are available at each • Couples and friends can stay together scheme.

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

ISIS COURT, IFFLEY, OXFORD

20 ECH flats, linked to a Older people, usually Belinda Brown. new Care Home, built 65 or older, but Extra Care Manager (Order of St John and managed by OCP, as applications considered Care Trust). part of the Isis Care & from people aged 55 • Tel 01865 202356 Retirement Centre. plus who have care Email [email protected] needs. There is a permanent, full-time care team on site, say and night

48 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

SERVICE WHO IS ELIGIBLE? CONTACT DETAILS

GREATER CARE, GREATER LEYS, OXFORD 156 existing properties, Older people, usually Judy Harvey, Catalyst Communities comprising a ‘core’ of two 65 or older, but Housing Association: sheltered housing blocks applications considered • Tel 01865 748362 surrounded by a ‘cluster’ from people aged 55 Or of separate houses and plus who have care Peter Moore, Oxford Citizens Housing flats, all within easy reach needs. Association of each other. Care staff Freephone: 0800 980 9297 available on-site 24 hours Email [email protected] a day NICHOLSON HOUSE & TURNER ROAD, ABINGDON 18 flats in a block with Older people, usually Liz Hann. communal facilities, plus a 65 or older, but Sovereign-Vale Housing Association further 43 homes in two applications considered • Tel 01235 536001 neighbouring streets. from people aged 55 Care staff available on-site plus who have care 24 hours a day. needs.

ORCHARD MEADOWS, NEITHROP, BANBURY 40 one and two bedroom Older people, usually Monika Ziolkowska. flats. 65 or older, but • Tel 01295 230124 applications considered Email Care staff available on-site from people aged 55 manager.orchardmeadows@ 24 hours a day. plus who have care osjctoxon.co.uk needs. THAME EXTRA CARE HOUSING 40 one and two bedroom Older people, usually Soha Housing flats, opening January 65 or older, but • Tel 01235 515900/08000 14 15 45 2012. Care staff available applications considered on-site 24 hours a day. from people aged 55 Show flat available for plus who have care viewing from October needs. 2011. STANBRIDGE HOUSE, EASINGTON, BANBURY 70 one and two bedroom Older people, usually Contact Housing 21. flats, opening in April 65 or older, but • Tel 0345 606 6363 2012. Care staff available applications considered Email [email protected] on-site 24 hours a day. from people aged 55 Show flat available for plus who have care viewing from October needs. 2011. MORE SCHEMES IN DEVELOPMENT For more information on Extra Care Housing, or any of these schemes, please contact the Social and Health Care Team on 0845 050 7666

www.oxfordshire.gov.uk Oxfordshire County Council | 49 [email protected] Te l 0845 050 7666 Needs Assessment for Care Services

Before we can arrange care services for you, we need to assess your needs. Social workers, housing staff and health professionals will work with you to identify what your needs are and how they might best be met.

AM I ELIGIBLE FOR AN CAN OTHER PEOPLE BE ASSESSMENT? INVOLVED IN MY ASSESSMENT? If you suffer from any of the following, you • You can have a carer, friend, relative or may be eligible for an assessment: advocate to help you put your views • sight difficulties forward. • hearing difficulties • The assessment can also include your GP, • mental health problems district nurse or other health professional • frailty because of old age who knows you well. • learning disabilities • We will arrange for an interpreter if you do not speak English or if you use sign language. • permanent, substantial physical disabilities • problems related to the misuse of drugs WHAT DOES THE and alcohol. PROCESS INVOLVE? WHO CAN REFER YOU FOR Your needs will be assessed. This will involve AN ASSESSMENT? talking with you, your carer, and other people who know you well about different aspects of You can ask for an assessment yourself or your life, which may include your physical you can be referred by: health, your emotional health, how you • a relative, friend or neighbour manage to look after yourself, and your • a social worker or health professional current family and support networks. such as a doctor or health visitor Support may be offered to meet needs that • any other agency. pose a critical or substantial risk to independence, in line with the Government's Fair Access to Care Services guidelines. The Fair Access to Care Services scheme is aimed at making sure all decisions on who receives care and support are made fairly, openly and consistently. Methods of best meeting your needs will be discussed and agreed with you.

50 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

DO I HAVE A SAY IN The main areas of the study focused on: WHAT SERVICES I GET? • the lack of price transparency (the cost of After you are assessed we will advise you care, what services the price includes, how about services that are available. We will often the price is reviewed) discuss with you: • the need for better complaints procedures • the type of help needed • complex or unfair terms that make it • when it is needed difficult to assess the true rights and • who will be providing the assistance obligations of the resident and of the care • how long they will be with you home under the contract • your religious and cultural needs • when the service will be reviewed. • the procedure for termination of a contract • the administering of medication. CARE CHARGES Depending on your financial circumstances, It is advisable to consult a solicitor before you may be expected to pay for or contribute signing any contract to ensure that the terms towards the cost of your care. Following a are fair and you understand your rights and financial assessment, we will give you a clear obligations. The report applies only to those idea of what you can be expected to pay and paying for their own care and can be obtained how the charges are calculated. from the Office of Fair Trading on SUPPORT IF YOU ARE FUNDING 0845 404 0506 or [email protected] (reference OFT 780). YOUR OWN CARE If you are assessed as paying the full cost of OUT OF AREA CARE HOMES your care, the council can still provide you You can choose a care home outside your with advice and support. A social worker or home county. You may want to be closer to care manager can assess your care needs and friends and family or you may want to relocate support you to meet these needs through the to another part of the country. range of services available. If you choose to move into a care home, you can view a list of If your care home place is state-funded, your Oxfordshire’s care homes by going to home county local authority is still responsible www.oxfordshire.gov.uk for your care fees, even if you choose a care home in another region. The home you For more advice regarding support if you are funding your own care contact the choose must be suitable for your assessed Oxfordshire County Council Social and Health needs and comply with the terms and Care Team on 0845 050 7666 or email conditions set by the authority. The fees that [email protected] your local authority will pay may vary. They may offer you the fees you would receive if CARE HOME CONTRACTS FOR you remained within the county or they may SELF-FUNDING RESIDENTS offer you the fees that the local authority An Office of Fair Trading market study on care would pay in your chosen region. You must homes for older people found that a number seek further advice before making your of care home contracts for self-funding decision. If you’re self-funded, obviously you residents were unfair or unclear. have freedom of choice.

www.oxfordshire.gov.uk Oxfordshire County Council | 51 [email protected] Te l 0845 050 7666 Unwelcome Visitors

Everyday we find ourselves bombarded by When someone comes to your door ALWAYS leaflets advertising anything from cleaning follow the routine below: services to pizza offers. Some days it can feel like your phone number is on everybody’s list 1. STOP... for ‘telephone sales’. • Are you expecting anybody? Hopefully the information contained in this section will enable you to feel more confident • Do they have an appointment? in your own home and more able to assert 2. CHAIN... yourself. Below are some tips to help reduce unwanted visitors and calls. • Put the door bar or chain on before you Registration with the Mailing Preference open the door. (Please note: door bar or Service (MPS) will prevent the receipt of chain should stay off at all other time) unwanted personally addressed sales and marketing mailings sent by UK companies. 3. CHECK… MPS will not prevent unaddressed mailings • Always ask for an identity (ID) card and including takeaway menus and you should check it carefully allow up to four months for the service to take effect. • Is it their photograph? Registration with the Telephone Preference • Is the name the same as on the letter if they Service will prevent the receipt of unwanted sales and marketing phone calls made by UK arranged the appointment? companies. You should allow up to 28 days for • Check the company phone number in your the service to take effect. phone book (do not trust the phone To register with the MAILING number on the card) and call to check their Preference Service call ID 0845 703 4599 or go to www.mpsonline.org.uk • Never feel embarrassed to ask them to give you the card – do not take the chain off – To register with the TELEPHONE Preference get them to pass it through. Service call 0845 070 0707 or • Take your time to check it – there is no go to www.tpsonline.org.uk hurry. Most people who come to your door are genuine. As we get older we may worry NEVER let a stranger into your home unless about becoming a victim of crime. However, you are 100% confident they are genuine. research has proven that this is less likely to happen. If you are unsure, ask the caller to call back when there is someone else with you or to UTILITY COMPANIES make an official appointment by letter. Gas, water and electricity companies are all required to have special services for us. For GENUINE CALLERS WILL NOT MIND example you tell them a password that the person calling at your house will have to know Never give your bank details to anyone on (call the company to arrange this). your doorstep.

52 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

Care Homes and Nursing Care

Sometimes living at home is no longer a Unless the care home is registered to provide practical option. Moving into a care home may services “with nursing” then nursing support be the best way forward. If you are referred is not provided. Care homes with nursing for a care home or nursing care, a social provide care from a qualified nurse employed worker or care manager will assess your by the home. needs, provide you with information about homes and help you visit homes you may wish CHECKING STANDARDS IN to consider. If a care home providing nursing is the best solution for you, a specially trained CARE HOMES nurse will assess your nursing needs to You can get free independent reports on the determine what level of nursing care the NHS quality of homes and care services. All care will fund. It is important that you get your homes are regularly inspected by the Care nursing determination done before you go Quality Commission (CQC). CQC can be into a care home. contacted on 0845 015 0120 or 0191 233 WHAT DOES A REGISTERED CARE 3323, by visiting www.cqc.org.uk or emailing HOME PROVIDE? [email protected] A registered care home provides SEARCHING FOR A CARE HOME accommodation, meals and help with personal care tasks such as washing, dressing, IN OXFORDSHIRE bathing, getting in and out of bed, getting If you are looking for a care home in around and eating. Oxfordshire, go to www.oxfordshire.gov.uk

www.oxfordshire.gov.uk Oxfordshire County Council | 53 [email protected] Te l 0845 050 7666

Learning Difficulties are able to give information to enable people or their carers to make the right choices. DEMENTIA A care home should be able to maintain and improve your quality of life. Depending on the degree of the dementia, you should be able to live in a care home that offers quality personal care. It's important to consider homes that provide nursing care in case your condition deteriorates and you require a PHYSICAL DISABILITY higher level of care. Many care homes offer If Oxfordshire County Council arranges a care specialist units with experienced nursing staff home placement for you, you should check a and facilities adapted to the needs of residents number of issues. What choices of home do with dementia. you have and is this restricted by the amount of care you need? Is the provision in accordance MENTAL HEALTH with CQC standards? Does the staff team in If you have mental health needs, a care home the home have good links with the local can help improve the quality of your life – the Physical Disability Care Management Team? structured environment and activities provided can build up your confidence. The care LEARNING DIFFICULTIES providers should assess you carefully to make Adults with learning difficulties who need sure the placement is right for you. A qualified residential care may still be young when they member of the care home staff may visit you enter care homes/nursing care and they will at home, talk to you and look at your have a whole range of different needs. Homes assessments of health and social care need. often specialise and a good home will provide opportunities to learn and maintain skills and To find out more about mental health care in opportunities to take part in enjoyable and your region, organise visits to prospective stimulating activities. Social workers and care homes. Ask the residents about the care community nurses in Community Teams for they receive.

To contact the Dementia Advisor in your area please email [email protected] or phone: West - Michelle Townsend 07774 335653 Cherwell - Alex Wheeler 07774 335654 City - Richard Swinford 07774 335655 South & Vale - Janet Briggs 07827 979212

54 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] Regional Map

www.oxfordshire.gov.uk Oxfordshire County Council | 55 Advertisement

Heathfield House Situated in beautiful surroundings just outside of Oxford. Impressive mansion house set in rural countryside. Established since 1986, Heathfield House Care Home provides a secure, relaxed and homely environment in which the care, well being and comfort of our residents are of prime importance.

Attractive en suite bedrooms Large day areas Secluded, safe gardens and pleasant patio areas Home cooked, wholesome food Permanent or Respite stays Full programme of daily activities 01869 350940 www.heathfield-house.co.uk [email protected]

56 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] Care Homes in Oxfordshire

CHERWELL Glebefields Tel: 01295 738133 Stratford Road, Drayton, Banbury OX15 6EH CARE HOMES Places: 27 WITH NURSING Green Pastures Christian Nursing Home Brooklands 1 Tel: 01295 279963 Tel: 01295 268522 The Hawthorns, Banbury OX16 9FA 14 Dashwood Road, Banbury OX16 5HD Places: 30 Places: 40 Please see our advert on the next page Heathfield House Nursing Home Tel: 01869 350940 Brooklands 2 Bicester Road, Bletchingdon OX5 3DX Tel: 01295 262083 Places: 40 11 Old Parr Road, Banbury OX16 5HT Please see our advert on opposite page Places: 56 Please see our advert on the next page Manor House Nursing Home Tel: 01865 331555 Chacombe Park Beaumont Merton, Nr Bicester OX25 2NF Tel: 01295 712001 Places: 96 Banbury Road, Chacombe Banbury OX17 2JL Southerndown Nursing Home Places: 76 Tel: 01608 644129 Worcester Road, Chipping Norton OX7 5YF Cherwood House Care Home Places: 87 Tel: 01869 245005 Buckingham Road, Caversfield, Wardington House Nursing Home Bicester OX27 8RA Tel: 01295 750622 Places: 103 Wardington, Banbury OX17 1SD Places: 60 Culworth House Care Centre Please see our advert on the next page Tel: 0845 345 5744 Queens Street, Culworth, Banbury OX17 2AT CARE HOMES Places: 35 WITHOUT NURSING Fewcott House Nursing Home Fairholme House Tel: 01869 345501 Fritwell Road, Fewcott, Bicester OX27 7NZ Tel: 01295 266852 Places: 35 Church Street, Bodicote, Banbury OX15 4DW Please see our advert on page 6 Places: 22

www.oxfordshire.gov.uk Oxfordshire County Council | 57 Advertisement

58 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

Glebe House Fairfield Residential Home Tel: 01865 841859 Tel: 01865 558413 8 Mill Street, Kidlington, OX5 2EF Fairfield, 115 Banbury Road, Places: 40 Oxford OX2 6LA Places: 29 Lake House Please see our advert on the next page Tel: 01295 811183 The Green Lake Walk, Adderbury, Banbury OX17 3NG Green Gates Nursing Home Places: 43 Tel: 01865 558815 2 Hernes Road, Summertown, Lincoln House Oxford OX2 7PT Tel: 01295 257471 Places: 40 Lincoln Close, Wood Green, Banbury OX16 0EF Isis Care Centre Places: 44 Tel: 01865 397980 Cornwallis Road, Oxford OX4 3NH St Annes Residential Home Tel: 01869 338295 Places: 80 Clifton, Deddington, Banbury OX15 0PA Places: 22 St Luke’s Hospital Please see our advert on page 7 Tel: 01865 228800 4 Latimer Road, Headington, Stewart House Care Home Oxford OX3 7PF Tel: 01295 259541 Places: 51 85 Bloxham Road, Banbury OX16 9JS Places: 3 The Albany Nursing Home Tel: 01865 744444 The Ridings 7 London Road, Headington, Tel: 01295 276767 Oxford OX3 7SN Calder Close, Daventry Road, Places: 40 Banbury OX16 3WR Places: 40 The Headington Care Home Tel: 01865 760075 OXFORD Roosevelt Drive, Headington, Oxford OX3 7XR CARE HOMES Places: 60 WITH NURSING The Triangle Nursing Home Brookfield Christian Care Home Tel: 01865 779888 Tel: 01865 875596 Little Bury, Oxford OX4 7UY London Road, Wheatley OX33 1YW Places: 66 Places: 28

www.oxfordshire.gov.uk Oxfordshire County Council | 59 Advertisement Fairfield Residential Home Residents enjoy quality home cooking and a high standard of comfort with experienced, caring staff available 24 hours each day. Whilst at Fairfield, residents are encouraged to retain their hobbies. The large well maintained garden is available for enjoyment and participation. Within walking distance of shops and churches and a short bus ride from the city centre, Fairfield is convenient for the many facilities of Oxford.

For further details and a brochure please apply to: The Manager, Fairfield, 115 Banbury Road, Oxford OX2 6LA Telephone: 01865 558413 Fax: 01865 513699 www.fairfieldhome.co.uk

Registered with The Care Quality Commission Investors In People Awarded

60 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

CARE HOMES The Lady Nuffield Home WITHOUT NURSING Tel: 01865 888500 165 Banbury Road, Oxford OX2 7AW Eden House Places: 30 Tel: 01865 776012 Please see our advert on the next page 50 Horspath Road, Cowley OX4 2QT Places: 8 Townsend House Tel: 01865 762232 Eden House III Bayswater Road, Headington, Tel: 01865 439723 Oxford OX3 9NX 38 Horspath Road, Cowley OX4 2QT Places: 45 Places: 3

Jack Howarth House SOUTH OXFORDSHIRE Tel: 01865 251271 Hill Top Road, Oxford OX4 1PH CARE HOMES Places: 9 WITH NURSING

Longlands Abbeycrest Nursing Home Tel: 01865 779224 Tel: 1189724414 Balfour Road, Blackbird Leys, Essex Way, Sonning Common, Oxford OX4 6AJ Reading RG4 9RG Places: 47 Places: 24

Marston Court Cleeve Lodge Tel: 01865 241526 Tel: 01491 873588 Marston Road, Oxford OX3 0DJ 11 Elmhurst Lane, Goring-on-Thames, Places: 39 Reading RG8 9BN Places: 21 St Andrews Residential Care Home Tel: 01865 741752 Hempton Field Nursing Home 184 London Road, Headington, Tel: 01270 882725 Oxford OX3 9EE 36 Lower Icknield Way, Chinnor OX39 4EB Places: 23 Places: 33

St Johns Home Huntercombe Hall Care Home Tel: 01865 247725 Tel: 01491 641792 St Mary’s Road, Oxford OX4 1QE Huntercombe Place, Nuffield, Places: 38 Henley-on-Thames RG9 5SE Please see our advert on pages 46 and 62 Places: 48

www.oxfordshire.gov.uk Oxfordshire County Council | 61 Advertisement

The Lady Nuffield Home is situated in Summertown with easy access to Oxford and with good transport links to nearby towns. A range of local amenities are within walking distance, including shops, restaurants, and doctors’ surgeries. The Home is Victorian in origin with a rear garden providing a tranquil area where residents can sit. The Home provides care for 30 older people. Rooms are comfortable and furnished to a high standard. Communal areas have a warm welcoming feel. The Home encourages its residents to maintain independence, whilst experienced care staff provide assistance with daily living activities discreetly. Social interaction and activities are encouraged through a full and varied activity programme to enable residents to realise their full potential and enhance their quality of life. The Home has an established, highly regarded reputation and was awarded a 3-star “Excellent” rating by the Care Quality Commission. The Lady Nuffield Home, 165 Banbury Road, Oxford OX2 7AW Telephone: 01865 888500 Fax: 01865 553040 Email: [email protected] www.ladynuffieldhome.co.uk

62 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

Lashbrook House CARE HOMES Tel: 01189 401770 WITHOUT NURSING Mill Road, Shiplake, Henley-on-Thames RG9 3LS Chilterns End Places: 46 Tel: 01491 574066 Greys Road, Henley-on-Thames RG9 1QR Rush Court Places: 46 Tel: 01491 837223 Shillingford Road, Wallingford OX10 8LL Eastfield House Places: 50 Tel: 01189 842586 Eastfield Lane, The Close Nursing & Residential Home Whitchurch-on-Thames RG8 7EJ Tel: 01865 407343 Places: 27 Burcot, Abingdon OX14 3DP Places: 76 John Masefield Cheshire Home Tel: 01865 340324 The Meadows Burcot, Abingdon OX14 3DP Tel: 01235 518440 Places: 22 Britwell Road, Didcot OX11 7JN Places: 67 Meadowcroft Tel: 01844 212934 The Old Vicarage Towersey Road, Thame OX9 3NN Tel: 01491 651429 Places: 45 Reading Road, Moulsford, Wallingford OX10 9JB Places: 50 Orchard Lodge Tel: 01189 722582 36 Bakerswille Road, Sonning Common, Watlington and District Care Home Henley-on-Thames RG4 9LS Tel: 01491 613400 Hill Road, Watlington OX49 5AE Places: 11 Places: 60 Sotwell Hill House Westgate House Tel: 01491 836685 Tel: 01491 836332 Brightwell-cum-Sotwell, Miillington Road, Wallingford OX10 8FE Wallingford OX10 0PS Places: 61 Places: 36

Winterbrook Nursing Home The Grange (Goring-on-Thames) Tel: 01491 833922 Tel: 01491 872853 18 Winterbrook, Wallingford OX10 9EF Grange Close, Manor Road, Places: 26 Goring-on-Thames RG8 9DY Please see our advert on pages 2 and 80 Places: 42

www.oxfordshire.gov.uk Oxfordshire County Council | 63 Advertisement

Oxenford House Residential Care for the Elderly

As part of The Abbeyfield Society, we provide a friendly home for our 25 residents in the picturesque village of Cumnor, 4 miles from Oxford City. Oxenford House offers residents: 24 hour care from experienced & well trained staff. Single bedded rooms, some with en-suite. Visiting doctors, physiotherapist, aromatherapist, optician, hairdresser, chiropodist & clergy. Regular activity & entertainment programme, including outings & pastimes. Tel: 01865 865116 Fax: 01865 865923 Email: [email protected] Website: www.oxenfordhouse.co.uk

The Glebe, Cumnor, Oxford OX2 9RL General Manager: Paulene Shaw

64 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

Tower House The Crown Nursing Home Tel: 01189 401197 Tel: 01235 820010 Reading Road, Shiplake, High Street, Harwell, Didcot OX11 0EX Henley-on-Thames RG9 3JN Places: 16 Places: 9 The Grange Nursing Home (S-I-V) Tel: 01367 718836 Church Green, Standford-in-the-Vale, VALE OF WHITE HORSE Faringdon SN7 8HU Places: 49 CARE HOMES WITH NURSING Vale House Tel: 01865 794096 Abingdon Court Care Home The Botley Alzheimer’s Home, West Way, Tel: 01235 535405 Botley OX2 9UD Marcham Road, Abingdon OX14 1AD Places: 20 Places: 64 Please see our advert on the opposite page Wantage – Sanctuary Care Tel: 0845 3370445 Coxwell Hall and Mews Nursing Home Garston Lane, Wantage OX12 7AR Tel: 01367 242985 Places: 50 Fernham Road, Faringdon SN7 7LB Places: 68 CARE HOMES Ferendune Court WITHOUT NURSING Tel: 01367 243834 Ash Close, Faringdon, SN7 8ER Framland Places: 48 Tel: 01235 769876 Naldertown, Wantage OX12 9DL Places: 21 Oaken Holt House Nursing & Residential Home Kirlena House Tel: 01865 865252 Tel: 01865 730510 Eynsham Road, Farmoor OX2 9NL 18 Kennington Road, Oxford OX1 5NZ Places: 80 Places: 12

Oxford Beaumont Leafield Residential Care Home Tel: 01865 730990 Tel: 01235 530423 Bayworth Centre, Bayworth Lane, 32a Springfield Drive, Abingdon OX14 1JF Boars Hill OX1 5DE Places: 24 Places: 49 Please see our advert on page 7

St Katharine’s House Mayott House Tel: 01235 762739 Tel: 01235 521959 Ormond Road, Wantage OX12 8EA Ock Street, Abingdon OX14 5DH Places: 76 Places: 43

www.oxfordshire.gov.uk Oxfordshire County Council | 65 Advertisement

A CARE HOME WITH A DIFFERENCE

A modern purpose built home offering residential and nursing care located in the village of Burcot, Oxfordshire. The Close offers long-term care, short-stay convalescent and respite care in a beautiful location close to the market town of Abingdon and within close proximity to the city of Oxford. It is ideally set in three acres of beautiful landscaped gardens that roll down to the banks of the river Thames.

Our multi-million pound redevelopment now provides some of the best care home accommodation in the country. Extensive investment has transformed The Close into a bright modern home offering three separate wings of purpose-built accommodation coupled with excellent facilities. We are an individual home and not part of a large chain and believe our extensive experience and passion for caring for the elderly offers a unique environment, dedicated to each resident's individual needs.

We pride ourselves on treating every resident individually and matching the care they require to their specific needs - each resident's Care Plan is designed to build on your strengths and we constantly seek to improve on quality of life.

There's always something happening at The Close - whether it's a crossword morning with our Activities Co-ordinator, an outing to the local garden centre or maybe just the hairdresser or chiropodist coming in for their weekly appointments. All our residents are free to join in as much as they want; we believe in personal choice and you are always free to decide what you would like to do.

To enquire about availability or to arrange a visit, please call: Nyms Sithole on 01865 407343 • www.theclosecarehome.co.uk

66 | Oxfordshire County Council www.oxfordshire.gov.uk

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Established providers of elderly residential care in Oxfordshire

Our 25 years of caring experience is about putting you first.

• Comfortable rooms and ensuites • Activities & community events • Occupational therapy • Library, Chiropody, Hairdresser • Short term, long term and respite care • Individual and tailored care

Come and visit our homes and find out more on how we can provide the care you need in a safe and comfortable environment that is affordable. 01865 739223/730510 [email protected] www.auditcare.com

Mon Choisy Kirlena House Elderly Care Home Elderly Care Home

Merryfield House Nursing Home

Dignity - Respect - Choice

Merryfield House is a privately owned Care Home offering a high standard of nursing care to its elderly residents. We are situated in a quiet residential area of Witney. Our caring philosophy is one of warmth and comfort. Care Staff are trained to provide a high standard of care, with fully qualified nursing staff on duty 24 hours a day.

Merryfield House Nursing Home, 33 New Yatt Road, Witney, OX28 1NX Telephone: 01993 775776 • Fax: 01993 7057976 Email: [email protected] • Web: www.peverelcourt.co.uk

68 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

Mon Choisy Cedar Court Tel: 01865 739223 Tel: 01993 703536 128 Kennington Road, Kennington, 60 Moorland Road, Witney OX28 6LG Oxford OX1 5PE Places: 60 Places: 28 Chervil Cottage Old Station House Tel: 01865 300820 Tel: 01235 536226 Brighthampton, Standlake OX29 7QW Old Station Yard, Abingdon OX14 3US Places: 17 Places: 43 Enstone House Oxenford House Tel: 01608 677375 Tel: 01865 865116 Cox’s Lane, Enstone OX7 4LF The Glebe, Cumnor, Oxford OX2 9RL Places: 28 Places: 25 Please see our advert on page 64 Longlands Nursing Home Tel: 01865 881440 Richmond Letcombe Regis Pound Lane, Cassington OX28 1DL Tel: 01235 773970 Places: 35 South Street, Letcombe Regis OX12Ê9JY Places: 51 Meadowview Nursing Home Tel: 01865 300205 Stirlings 48 Rack End, Standlake, Witney OX29 7SB Tel: 01235 762444 Places: 30 Garston Lane, Wantage OX12 7AX Places: 40 Merryfield House Nursing Home Tel: 01993 775776 The Shrublands Centre 33 New Yatt Road, Witney OX28 1NX Tel: 01865 865561 Places: 24 Faringdon Road, Cumnor, Oxford OX2 9QY Please see our advert on the opposite page Places: 5 Middletown Grange WEST OXFORDSHIRE Tel: 01993 700396 Middletown, Hailey, Witney OX29 9UB CARE HOMES Places: 56

WITH NURSING Mill House Nursing Home Beech Haven Tel: 01993 775907 Tel: 01608 642766 32 Bridge Street, Witney OX28 1HY 77 Burford Road, Chipping Norton OX7 5EE Tel: 01993 775907 Places: 23 Places: 43

www.oxfordshire.gov.uk Oxfordshire County Council | 69

Te l 0845 050 7666 [email protected]

Ramping Cat House Nursing Home Freeland House Nursing Home Tel: 01993 822088 Tel: 01993 881258 White Hill, Burford OX18 4EX Wroslyn Road, Freeland, Witney OX29 8AH Places: 76 Places: 15

Tall Trees Jasmine House Tel: 01993 833833 Tel: 01993 702860 7 Pensclose, Witney OX28 6EG Burford Road, Shipton-under-Wychwood, Places: 3 Chipping Norton OX7 6DB Places: 60 Madley Park House Tel: 01993 890720 The Homestead Madley Park, Witney OX28 1AT Tel: 01993 845754 Places: 60 24 Flax Crescent, Shilton Park, Carterton OX18 1NA Newland House Places: 68 Tel: 01993 702525 50 Newland, Witney OX28 3JG The Langston Places: 30 Tel: 01608 658233 Station Road, Kingham OX7 6UP Rosebank Care Home Places: 36 Tel: 01993 850308 High Street, Bampton OX18 2JR The Robert & Doris Watts Home Places: 28 Please see our advert on page 4 Tel: 01993 867786 32 Black Bourton Road, Carterton OX18 3HA Places: 31 Spencer Court Tel: 01993 812725 Union Street, Woodstock, Oxford OX20 1JG Places: 44 CARE HOMES

WITHOUT NURSING The Old Prebendal House Tel: 01993 831888 Doris Watts Home Station Road, Shipton-under-Wychwood, Tel: 01993 844103 Chipping Norton OX7 6BQ 79 Milestone Road, Carterton OX18 3RL Places: 45 Places: 29 Please see our advert on the opposite page

www.oxfordshire.gov.uk Oxfordshire County Council | 71

Te l 0845 050 7666 [email protected] Providers of Home Support & Assistance Services Oxfordshire County Council Approved List Abacus Care Bright Yellow Group Contact: Mrs Yvonne Wood Contact: Mr Rob Floyd Barton Neighbourhood Centre 31 Bloxham Mill, Barford Rd, Bloxham Underhill Circus, Barton, Oxford OX3 9LS Oxon OX15 4FF Tel: 01865 744174 Tel: 01295 722 868

Acquire Care Brooklands Domiciliary Care Contact: Nick Boers Contact: Charles Taylor John Eccles House, Robert Robinson Avenue 11 Old Parr Road, Banbury Oxford Science Park, Oxford OX4 4GP Oxon OX16 5HT Tel: 01865 338050 Tel: 01295 262083

Agincare UK Care UK Contact: Becky Dearlove Contact: Hazel Hall 1st Floor Offices, Wokingham 41 - 49 Wittas House, Two Rivers Berks RG40 1AB Station Lane, Witney Oxon OX28 4BBN Tel: 01189785300 Tel: 7918671800

Allied Healthcare Group Ltd Care with care Contact: Ms Lorna Fox Contact: Mrs Janet Malpus 27 - 31 High St, Kidlington, Oxon OX5 2DH 5 Thames St, Eynsham, Witney Tel: 01865 370707 Oxon OX29 4HF Tel: 01865 882219 Amber Healthcare Personnel Contact: Ms Laura Sansom Careforce Care (Mears) 28 The Quadrant, Abingdon Science Park Contact: Ms Pauline Howey Abingdon, Oxon OX14 3YS Beacon House, 35D Newland Street Tel: 01235 531616 Eynsham, Oxon OX29 4LB Tel: 01865 884345 APT Care Contact: Taz/Naeem Khan Caretree Suite 17, Colin Sanders Innovation Centre Contact: Mrs Linzi Predergast Mewburn Road, Banbury, Oxon OX16 9PA 99 Milton Park, Abingdon, Oxon OX14 4RY Tel: 01582 451745 Tel: 01235 854008

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Carewatch Elite Care Agency Contact: Jackie Grant Contact: Mrs Alison Beckett 14 Ivor Place, London NW1 6HS 1 Sunderland Drive, Bicester, Tel: 020 7723 7656 Oxon OX26 4FJ Tel: 01869 247779 Charterville Care (At Home Ltd) Contact: Ms Debbie Bowl Goldsmith Personnel G16 Spinners Court, 55 West End Contact: Ms Bianca Griffiths Witney, Oxon OX28 1NJ Mercia House, 51 The Green, South Bar St Tel: 01993 775515 Banbury, Oxon OX16 9AB Tel: 01295 201160/01295 201123 Cherwell Care Services Contact: Jackie Wormald 50 Bucknell Road, Bicester Greigcare Oxon OX26 2DG Contact: Ms Jenny Horne Tel: 01869 243839 Warwick House, 159a Warwick Road Banbury, Oxon OX16 2AR Community Voice Tel: 01295 266224 Contact: Paul Rainford 2 Elms Place, Eynsham, Oxon OX29 4BD Guardian Homecare Tel: 0779 106 8064 Contact: Chris Finch 7 The Courtyard, Campus Way, Gillingham Crossroads Oxford Kent ME8 0NZ Contact: Mrs Yvonne Goodwin Tel: 07939 589341 3 Hurst Street, Oxford, Oxon OX4 1EZ Tel: 01865 260280 Heart To Heart Care Contact: Ms Suzanne Denney DANA 7 Ramillies House, Alvescot Road, Carterton Contact: Mrs Caroline Maloney Oxon OX18 3DW 46 Market Square, Witney, Oxon OX28 6AL Tel: 01993 846099 Tel: 01993 708905 Home Choice Care De Vere Care Contact: Ms Julie Green Contact: Ajvinder Sandhu 142-144 Oxford Rd, Cowley, Oxford Forest House, 21a-25 YOrk Road, Ilford Essex IG1 3AD Oxon OX4 2DZ Tel: 020 8220 8084 x 222/224 Tel: 01865 770412

Delight Care Home Helpers Care Contact: Ms Chrissie Vaughan Contact: Mrs Sue Birchenough TBAC Business Centre, 7 Nuffield Way 25 The Nursery, Sutton Courtenay Abingdon, Oxon OX14 1RJ Abingdon, Oxon OX14 4UA Tel: 01235 530655 Tel: 01235 848822

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Kcare Nursing PULSE Healthcare Contact: Lordwick Mushawa Contact: Nicola Harris Kcare Nursing Agency, 155 Oxford Road 68i Milton Park, Abingdon Oxon OX14 4RX Reading, Berks RG1 7UY Tel: 0845 459 7415 Tel: 01189 569922 Radis Community Care Leonard Cheshire Disability Contact: Mrs Dot Cox Contact: Ms Jay Kennedy Suite 15, Third Floor, Elms Court Office 61, Bloxham Mill, Barford Road Botley, Oxon OX2 9LP Bloxham, Oxon OX15 4FF Tel: 01865 250767 Tel: 01295 724520

Response Organisation Nestor (Empathy) Contact: Ms Deborah Jones Contact: Rachel Greenough Crendon House, Drakes Drive A. G. Palmer House, Morrell Crescent, Long Crendon, Bucks HP18 9BB Littlemore, Oxford Oxon OX4 4SU Tel: 01844 202041 Tel: 01865 397943

Network Health Risborough Carers Contact: Jordanne Hayward Contact: Mrs Tina Brownsill Slough Borough Council Ferndale House, 1 Chinnor Road The Town Hall, Slough, Berks SL1 3UX Thame, Oxon OX9 3LN Tel: 01753 875141 Tel: 01844 212271

Oxford Private Care Secure Care (Oxford) Ltd Contact: Mr Mark Collins Contact: Mrs Moira Parry Shrublands, Faringdon Road, Cumnor Sandford Gate, Eastpoint Business Park Oxon OX2 9QY Oxford, Oxon OX4 6LB Tel: 01865 861944 Tel: 01865 910214

PLL Care Services Sevacare UK (Banbury) Contact: Mrs Priscilla Chikoti Contact: Ms Sharon Watson Suite 2, Windrush Court, High Street Witney Oxon OX28 6ET 19a George Street, Banbury Tel: 01993 836463 Oxon OX16 5BH Tel: 01295 278261 Primary Health Care Contact: Mrs Bonny Harrison Sevacare UK (Oxford) Primary House, Wargrave Road Contact: Sharon Watson Henley on Thames, Oxon RG9 2LT 69 St Clements, Oxford, Oxon OX4 1AH Tel: 01491 413021 Tel: 01865 728402

76 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected]

The Care Bureau Two Counties Community Care Ltd Contact: Tracey Hermes Contact: Mrs Claire Ingiosi 33 Birmingham Road, Stratford upon Avon Barn 5, Great Wincey Farm, Brenthall Road Warwickshire CV37 0AA Finchingfield, Essex CM7 4JZ Tel: 01789 520990 Tel: 01371 811133 / 07918 671728

Total Homecare Solutions Contact: Ms Lisa Cameron Suite 14, 3rd Floor, Elms Court Botley, Oxford OX2 9LP Tel: 01865 256040

The Guide – Information for older people with carers Document Group Number: 00005v2 Version 2, Published August 2011

Notes

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78 | Oxfordshire County Council www.oxfordshire.gov.uk Te l 0845 050 7666 [email protected] Notes

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