Sustainability Report 2014-2015
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Sustainability Report 2014-2015 CONTENTS Message from the CEO 4 About the Report 5 Richter Group 9 Corporate Governance 12 Our Business Results 22 Quality in Medicine 27 Health and safety 32 Our Human Resources 38 Environmental Responsibility 48 Health and Safety 56 Annexes 62 GRI Content Index 70 3 MessAGE From THE CEO Dear Partner, Dear Employee, Dear Reader, Richter is the only Hungarian pharmaceutical company without a foreign strategic investor that operates in the international markets. While remaining on the path of growth pursued in the last two years, we continue to make every effort to maintain, through our presence and market share, our status as a major player in the Hungarian pharmaceutical industry. Our long-term strategy is focused on sustainable growth based on the supply of up-to- date and effective medicines, and at the same time we are committed to making the knowledge and information necessary for preventing diseases as widely available as possible. The key aspects of our strategy and operation are innovation, effectiveness and compliance, which guarantee sustainable and long-term growth. We are constantly working to ensure that our business strategy reflects our responsi- bility with regard to society and sustainability. These values transcend our financial performance; an increasingly important role is played by factors such as the impact of our activity on the environment and on society, the confidence that doctors and patients have in our products, and the fact that we constantly provide our employees with opportunities for professional advancement. Our social impact extends to all areas in which stakeholders directly influence the operation of our company. Our financial data is consolidated at Group level; we publish these in our annual reports. A solid financial situation, and maintaining trust and credibility in our relationships with investors, are an important aspect of our operation. Other key elements are the research and development work, corporate governance, business ethics, risk management, compliance and transparency that support our long-term business success. Our global, multinational presence makes it important for us to also be competitive at international level. For our company, the most pressing business challenge of recent years has been our transformation into a specialised phar- maceutical company. Besides our women’s health products, we are strengthening our proprietary research port- folio in the field of the central nervous system, and we continue to devote considerable attention to the market for biopharmaceuticals. Richter’s ownership structure has not changed in comparison to previous years: it remains an independent, Hungarian-managed multinational corporation. The Hungarian management makes decisions in line with the corporate strategy approved by the Board of Directors and drawn up with the interests of both Richter and the domestic economy in mind. We have a presence in more than 100 countries around the world and are a leading global player in the women’s health sector. As a transparent, ethical company, our operation is characterised by significant CSR activity. We make committed efforts to ensure that our company, and thus society too, develops in a sustainable manner. During our operations, we aim to strike a balance between responsibility and competitiveness, thus creating value for our stakeholders. The Richter Group will continue to conduct its activity with an emphasis on effectiveness and transparency. Erik Bogsch Chief Executive Officer 4 SUSTAINABILITY REPORT 2014-2015 ABOUT THE Report Our company reports on its economic, environ- nancing entities, consumers, authorities, sector mental and social performance in a Sustainability analysts, local communities, the media, employ- Report once every two years. ees at Richter, non-profit organisations, students Our fifth such report relates to the years 2014- at educational institutions, shareholders and 2015. Prior to this, we issued a report in 2014, in owners. which we reported on the events and develop- In determining the various stakeholders the fol- ments of the years 2012-2013. lowing criteria were taken into account: A major change in the sustainability reporting • who does the company’s operation have an process is the switch from version G3.1 to version impact on? G4 of the GRI reporting guidelines, which focuses • who impacts the company’s operation? on the main stakeholders and key elements of • who are most directly dependent on the operation. The basis of our report is the research company’s operation and results? which was conducted by KPMG Hungary, an inde- We drew up the stakeholder map below, repro- pendent consultancy firm. The research relates to duced with the permission of KPMG Hungary, on all of Richter’s Hungarian stakeholders and the the basis of the non-representative, question- material elements of the firm’s activity in Hunga- naire-based survey and in-depth management ry. The specified material issues relate to all units interviews. within the organisation. Those who participated in the survey were: sup- pliers, employees of healthcare institutions, fi- Stakeholder map To keep satisfied, Key opportunity / threat to monitor High Employees Consumers Students Authori- Media at education- ties Competitor al institu- Sector tions analysts Low priority Continuous involvement and information provision Suppliers Shareholders, Non-profit owners organisation Employees of Company’s impact on stakeholders impact Company’s Local community healthcare insti- tutions Financing entities Low Low High Stakeholders’ impact on company 5 ABOUT THE Report Our focus areas CORPORATE GOVERNANCE Corporate structure Ethics, discrimination Stock market presence Investor relations Authorities Communication in practice QUALITY IN MEDICINE Research and development The health and safety of our consumers Packaging materials Pharmacovigilance Screening programmes and health education Richter for Women OUR HUMAN RESOURCES Support for education and students Our subsidiaries’ activities in support of education Support for our employees Healthy workplace ENVIRONMENTAL RESPONSIBILITY Energy consumption Carbon dioxide emissions Water use Solvent reuse Raw materials use Environmental activity of our foreign manufacturing subsidiaries 6 SUSTAINABILITY REPORT 2014-2015 ABOUT THE Report Material issue GRI Page number Direct impact on external stakeholders Material issues in terms of economic performance Ethical operation G4-15 12.; 16.; 20. shareholders, customers, Compliance G4-56 16-17. partners G4-PR7 20. Transparent operation sustainability management G4-34 12-15. shareholders integrated report Material issues in terms of internal social performance Support for education and students educational institutions G4-SO1 43. local community development of students G4-SO1 43. local community Support for employees healthy workplace G4-LA6 59. professional training G4-LA9 31.; 42-43. Material issues in terms of external social performance Health products modern therapeutic solutions G4-PR1 32-36. customers affordable products customers Health awareness health education G4-SO1 46-47. local community screening programmes G4-SO1 36-37. local community Material issues in terms of environmental performance Lower per-unit materials consumption local community, natural solvent reuse G4-EN2 50.; 62.; 66. environment local community, natural energy efficiency G4- EN3 49.; 62.; 66. environment local community, natural packaging materials 33-34. environment Less pollution G4- 50.; 64-65.; local community, natural water EN22 68-69. environment local community, natural CO2 G4-EN15 49.; 63.; 67. environment local community, natural less hazardous materials 35-36. environment 7 ABOUT THE Report Our Group-level operation extends to all of the Our representative offices, commercial and company’s focus areas, and therefore we are dis- wholesale companies, and many of our interests closing the Group-level information with regard to that support the Richter Group’s activity through the given focus area. the provision of services, are not covered in this We plan to carry out a survey of the stakeholders report. and material aspects of our manufacturing sub- The disclosed information is based on document- sidiaries (GR Romania, GR Polska, GR RUS, Rich- ed measurements, calculations, and the reports ter Themis Medicare) in 2017. Publication of the and records of authorities. integrated report containing the company’s finan- Our report is not audited. cial and corporate social responsibility results – which will also be available in English – will take The sustainability report corresponds to the place after this. “Core” application level defined in the GRI G4 Our Polish, Russian and Romanian subsidiaries Guidelines, and has been checked by an inde- are engaged in the manufacturing of finished pendent external party, Alternate Kft. The pdf products. Our Indian company produces interme- version of our sustainability report – as in previ- diates and active ingredients. We consider our ous years – is downloadable from the website of intermediate and active ingredient manufactur- Gedeon Richter Plc: www.richter.hu. ing operations to have a material impact on the If you have any questions or comments regarding environment, while the environmental impact of the report, please send them to [email protected] finished product manufacturing is negligible. No . manufacturing activity is conducted at our Swiss subsidiary (PregLem). 8 FenntarthatÓSÁGI JELENTÉS 2014-2015