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Home , East Gwillimbury, Guelph, Vaughan

Celebrating 40 years

Supporting Strong Communities and Care for Older Adults and Caregivers

2020/2021 ANNUAL REPORT Letter from the CEO & Board Chair

Throughout 2020 and into 2021, all parts of for and deliver high quality, person-centered home ’s healthcare system faced its most and community services, providing dignity and choice Our Vision Our Values monumental challenge in decades. Healthcare for aging at home. Older adults live best at home and in their Respect providers and frontline workers tirelessly communities. We are trusted providers and show respect, This year CHATS celebrates its 40th anniversary. fought each successive wave of the COVID-19 responsiveness, and responsibility in all we do. pandemic. Closer to home, PSWs, HSWs, social Thousands of clients and caregivers have passed through our doors over the last four decades. workers, recreation therapists, drivers and other Our Mission Throughout this time, CHATS staff and volunteers have CHATS’ staff went above and beyond the call of CHATS advocates for and delivers high Empathy made extraordinary and impactful differences in the duty to ensure seniors in York Region and South quality, person-centred home and We care for and about the people we serve, lives of countless individuals. community services, providing dignity listening to and understanding their needs. Simcoe were well supported while sheltering in and choice for aging at home. their homes. We sincerely thank our volunteers, Board and

Committee members and staff for their tremendous Quality Rising to the challenge, CHATS took proactive steps commitment and hard work on behalf of CHATS, not We act ethically to deliver service excellence. to keep our clients and caregivers safe, and socially only in the face of COVID-19, but throughout the past engaged. We implemented a variety of infection, 40 years. Carrying on the legacy of that small group prevention and control measures to enable us to of people who first met around a kitchen table in Collaboration serve our most vulnerable community members in 1980 and identified a need to provide support to the We partner across the health and social care their homes. We changed the way in which programs elders in their communities in order to enable them to system to promote the health, safety and were delivered to ensure that our clientele stayed live in their own homes, CHATS continues to be at the independence of the people we serve. connected to their families, friends and CHATS. We forefront, advocating for older adults and making it provided virtual programing options where relevant, possible for them to age at home—where they want to and added new, enhanced services to our regular Equity be. It is inspiring to think about what’s to come from We reflect diversity, inclusion, and equity in basket of offerings. From virtual social and wellness CHATS-Community & Home Assistance to Seniors over everything we do. programs, modified Adult Day Programs, and food the next 40 years. security supports, to providing culturally specific meals, food hampers and essential household items Innovation to low-income seniors to name a few, CHATS quickly We anticipate and respond to our responded to the crisis around us to maintain the environment, innovating to improve outcomes continuity of care our clients have come to expect. for the people we serve.

Despite the uncertainty of the post-COVID future, and in the midst of the tumultuous time around us, CHATS’ Board of Directors and Committee members valiantly undertook the development of a new and bold strategic plan, firmly defining our vision that older adults live best at home and in their communities. The accomplishments of this past year are firmly rooted in Christina Bisanz Mary Bayliss the new mission developed by the Board—to advocate Chief Executive Officer Board Chair

2 3 CHATS–Community & Home Assistance to Seniors 2020/2021 Annual Report Board of Directors I don’t think of anytime when I [will] leave my association with CHATS because I am so addicted. Joining CHATS was the best thing that has Board of Directors Governance Fund Development happened to me after coming to . I wish • Mary Bayliss Chair Committee & Communications CHATS many happy returns of the day. I would like • Colleen Jones Vice-Chair • Colleen Jones Chair Advisory Committee to salute the dedicated management team, staff • Perry Chen-See Treasurer • Claudio DiGirolamo • Cathy Wilkinson-Fox and volunteers of CHATS who have given their best • John Buie • Rudi Genovese • David Robinson to CHATS over the last 40 years. • Claudio DiGirolamo • Steve Jackson • Debora Kelly • Terri Drover • Avi Parmar • Geoffrey Dawe Yash Kapur • Lori Freitas • David Robinson • Ian Bryan Past Chair of the Board, Volunteer • Javed Khan • Leah Taylor Roy • Javed Khan • Avi Parmar • Angela Vegh • Mark Kolb • David Robinson • Michael Wosnick • Michael Wosnick • Sharon King-Todd • Ian Hilley Past Chair Quality Committee • Wayne Brakeboer • Terri Drover Chair • Yash Kapur Finance & Audit • Lori Freitas • Marie Hewitt Committee • Javed Khan • Perry Chen-See Chair • Katie Williams Yash Kapur • John Buie • Michael Wosnick • Judy Cameron • Adrian Costea • Tim Flemming

Bruce & Eileen Millar Leadership Team I was a volunteer driver for CHATS from February 1999 to December 2015 when my wife Eileen’s dementia • Christina Bisanz Chief Executive Officer • Hillary Richardson Community Programs Manager required my driving her to many doctors and hospital • Nancy Kula VP Strategic Initiatives • Jannette Lopez-Brady Human Resources Manager appointments. She entered CHATS Day Program in • Janet Williams Director of Human Resources • Kalsang Phuntsok Client Services & Operations Manager April of 2016 for two days per week, increasing to • Jeff Hogan Director of Finance and Administration • Kelley McCluskey Fund Development, four days per week in 2017. This [program] allowed • Melanie Rowe Director of Client Care and Services Marketing & Communications Lead me to have a much-needed break. The PSWs were • Rhonda Flanagan Director of Development, • Ramanan Thanabalan Business Systems Analyst exceptional and very kind to her. I [also] attended the Marketing & Communications • Saskia Sanchez-Ferrer Executive Assistant • Carol Page Assisted Living Manager • Sony Manpreet-Singh Day Program Manager monthly CHATS Caregiver Support Group. • Cindy Dryfhout Finance Manager • Suzanne Whitehurst Transportation Manager • Gaynor McCredie HAMP Manager Bruce Millar Volunteer, Client, Caregiver & Donor

4 5 CHATS–Community & Home Assistance to Seniors 2020/2021 Annual Report Operational Plan Achievements

Partnership with the City Technology Adaptation to Provide Increased food security supports Arirang @ Home of Virtual Adult Day Services and amid the COVID-19 Pandemic This novel and responsive program supported frail After a successful pilot in 2020, the City of Vaughan Wellness Programs From the onset of the pandemic, CHATS partnered and cognitively impaired older adults from the Korean community who reside at home with their has contracted with CHATS for a second snow This initiative was a collaboration between CHATS with a number of community agencies to provide informal caregivers by adapting the in-person Adult clearing season. This project has allowed us to further and Human Endeavour. Through an investment urgent food security supports. Culturally specific Day Program to an “@home” model. Because the explore the proof of concept for both snow clearing in technology and technical support, CHATS was meals, Meals on Wheels, food hampers and essential majority of the participants speak Korean and have services and the need for the Home Adaption and able to redesign in-person adult day programs and household items were distributed to low-income a limited ability to communicate in English, this Maintenance (HAMP) program to expand into the community wellness programs through meaningful seniors, and persons with serious mental health and special adaption was designed to address the unique Vaughan area. and effective virtual connectivity to interactive addictions challenges. barriers to service experienced by these clients during programs. Funding supported the provision of During this time CHATS delivered over 5600 meals, the pandemic. Expanding Social Engagement devices, simplified interface on the devices, data packages, technology support, remote monitoring, 1350 food hampers and made over 65 referrals for The need for physical isolation throughout the coaching and training. participants to receive additional programs and CHATS Infection Prevention and pandemic profoundly affected many seniors who services. Control Dynamic Duo were already experiencing social isolation. In order A total of 33 tablets were set up with a simplified to ensure older adults had an opportunity to stay client interface. Human Endeavour provided remote Persons served through this program expressed Client Care Supervisors Ryan Ebuna and Karen socially engaged through the provincial shutdowns coaching and technology support to CHATS’ clients. gratitude not only for the food, but also for being Webster, who also serve as CHATS’ Infection and restrictions, CHATS led a collaborative project Throughout the project, 47 clients accessed the recognized during this difficult time. By supporting Prevention and Control (IPAC) nurses, worked with seven partner organizations, engaging a total opportunity to participate in virtual programming their food security needs, CHATS was also able to tirelessly on the frontlines through the pandemic. of 514 isolated seniors. With the receipt of one-time with over 1,200 program interactions. identify and address their need for social connection Their mission was to ensure the health and protection Central-LHIN funding CHATS provided 52 tablets to and support, enabling CHATS to build a trusting of CHATS clients, volunteers and staff through the isolated seniors, allowing them to attend both group relationship with new clients in the community. pandemic. and/or one-on-one virtual programs. Programs I would like to thank all your drivers, volunteers and included touring places around the world; gentle Not only were they dedicated to staying on top of office staff for arranging transportation for my brother CHATS’ Adult Day Program: exercises; socials; brain teasers & trivia and karaoke. to Sunnybrook Hospital for 33 radiation treatments. the latest health and safety protocols, from personal CHATS drivers have been courteous and dependable Virtual Activity Kits protective equipment to isolation requirements In addition to the tablets, 463 activity kits were at all times. You have given my brother a new lease on Over the course of the pandemic, CHATS Adult to workplace protections. They also worked as a distributed to isolated seniors throughout York Region life. I can’t think of a better organization available to all Day Programs created virtual activities to engage cohesive team to provide reassurance and guidance and South Simcoe. Kits included entertaining games, those in need. Thank you so much again. and support isolated clients. Staff connected with on emerging issues and challenges during a difficult activity books, recipes, coloured pencils, colouring clients virtually for both group and individualized and uncertain time. pages, masks, emergency medical information kits Caregiver programming, ensuring that while they could not and handy jar openers. Responses from clients were Transportation Client physically attend the programs, they remained Karen and Ryan were recognized for their invaluable extremely positive, indicating that the program met a connected to their friends and staff. work by the United Way of Greater who critical need for seniors during the pandemic. joined with York Region and the Region of Peel to Clients were provided with therapeutic care packages celebrate inspiring community workers who stepped containing a variety of activities and supplies for them up to meet emergency needs in York and Peel. to complete at their leisure and to join in with live group programming.

6 7 CHATS–Community & Home Assistance to Seniors 2020/2021 Annual Report Operational Plan Achievements

Southlake@Home Volunteer Recognition CHATS Celebrates a Successful CHATS Develops a New Through its involvement in the Southlake Community CHATS volunteers responded to the growing needs of Accreditation with CARF Strategic Plan Ontario Health Team (OHT), CHATS was able to our older adult population during the past pandemic As part of our commitment to excellence in service In early 2021 CHATS undertook the develop of a purchase a dedicated wheelchair vehicle to support year. Even with all of the restrictions in place, our delivery, CHATS participated in another successful new three-year strategic plan, an accomplishment Southlake OHT patients/clients to attend follow-up volunteers helped achieve the following: Accreditation process with CARF (the Commission on to be proud of given the challenges faced during clinic appointments, primary care, and other medical Accreditation of Rehabilitation Facilities) in April 2021. this time – i.e. the uncertainty of the pandemic’s or therapy related appointments. Clients who have • A total of 216 volunteers stepped up and provided aftermath; and ongoing health extra service at a time when many of our older just been discharged from hospital often require local Unlike past surveys, due to the pandemic, CHATS system transformation in our sector. volunteers were advised to stay home. wheelchair transportation for a short period, that is was visited “virtually” by a skilled survey team, who more direct, and timely. • 68 new volunteers joined our ranks since the adapted their approach to complete our Digitally Recognizing that CHATS’ future success lies in our pandemic was declared on March 11, 2020. Enabled Site Survey seamlessly and on schedule. ability to anticipate trends and proactively generate CHATS Transportation Services • CHATS volunteers worked 6,000 hours in total; creative solutions, our new plan includes input from the equivalent of approximately 4 full-time staff The surveyors interviewed staff, clients, board clients, caregivers, staff, funders government and Continue Amid the COVID-19 members; and this is the financial equivalent of members, community partners and funders about community stakeholders. Visit www.chats.on.ca to Pandemic $114,000.00. our services and programming. These interviews download a copy of the strategic plan and learn CHATS was able to maintain our transportation were accompanied with a thorough examination of more about the next chapter for CHATS. service throughout the pandemic, making We also congratulate the following long-time our policies and procedures to ensure compliance volunteers for their valuable service: Meals on Wheels with CARF standards. appropriate adjustments including providing staff CHATS Fundraising Amid with Personal Protective Equipment (PPE) and team Jim & June Rattray for their 25 years; Wai Yeung, plexiglass barriers in the vehicles, to keep clients safe Doug Kilpatrick, Robert Tabone, Clara Tersigni and CHATS is pleased to report that we were awarded COVID-19 Pandemic during essential drives. Anita Wong for 20 years, respectively. 3-year accreditation, the highest level of certification. During the great uncertainty of the past year we’ve CARF commended CHATS for being well respected in been comforted, encouraged, and humbled by We could not do it without them! the community, with the highest level of satisfaction the outpouring of generosity and support from our among the people it serves, families and other community. stakeholders. In addition to being recognized as a leader in the provision of community supports Remarkable people, organizations, community for seniors, CHATS also commended for its efforts groups, small businesses and corporations have all in strategy, cultural competency, accessilibity, risk stepped up to support our clients, caregivers and management and performance measurement. front-line health care workers with donations of Karen Webster & Ryan Ebuna meals, personal protective equipment, hand-sewn – CHATS IPAC Nurses masks, monetary gifts, and more.

To us, YOU are our heroes and we Thank You for helping us meet the challenges of this moment, so we can continue to provide the highest order of care for older adults with inclusion, integrity, compassion, accountability, respect, and excellence.

8 9 CHATS–Community & Home Assistance to Seniors 2020/2021 Annual Report • Debbie Schaefer Staff Years of Service Donors • Ethan Dong • Ferrostaal Metals Canada Inc. 5 Years • Jennifer Rankin 10 Years 15 Years Partner • Gerhard & Gisela Schoenhoff • Jessica Wall • Grace Anglican Church • Amtul Quddos • Angela Dube • Sara Hooshiyarfard $50,000 + • Juliana Oladokun • Ground Floor Industries Inc. • Angela Endicott • Cara Chandler • Jenny Rose Rodriguez • Lorna West • Herbert Chiu • Anne Lagunju • Karen Webster • Brenda Mills • Nilu Govindarajah • Holy Trinity Anglican Church • Carla Castro • Sajida Mirza • Evelyn Chavez • Build Recruitment Incorporated (Endowment Fund) • Omorinla Adebayo Patron • Carmelina Parmigiano • Elena Savransky • Jenny Rodriguez • Christina Bisanz • Home Instead Senior Care • Pam Murray $10,000 - $49,999.99 • Cindy Taylor • Dorothy Chan • Michelle Lawrence • Ciot Inc. Foundation of Canada • Parisa Moghaddas • Applied Systems Technologies Inc. • Daniel Ho • Dunio Gure • Darlene Winfield • Hunter Engineering Company • Priya Pakiyanathan • Astellas Pharma Canada Ltd. • Devi Nandlall • Alana Cuffie 20 Years • Dax Sukhraj • IODE Bertha Cane Chapter • Somayeh Parssa • Bruce Millar • Erica Kerr • Nancy Altamirano • Julie Edmunds-Mcglade • Delmanor Elgin Mills • IODE West Gwillimbury Chapter • Tracy Machado (In memory of Eileen Millar) • Faiza Deria • Andrea Nelson • Edwin Sherk • Jack Vanderploeg • Tyler Prout • Galt Family Foundation • Farida Abdul • Raheleh Rahy 25 Years • Egan Family Foundation • Jane Tromanhauser • Vincent Park • GJ Garden of Life Foundation • Grace Popoola • Beant Sandhu • Eric & Jane Stangl • Janice Ryan & • Warren Wong • Julie Carnovale Trustees • Gregy Biolley • Garry Fast • Jayrene Thomson • Jeanne Alderton • Magna International Inc. • Jeanette Selor • Hillley Bland Family • John Buie • Taramattie Williams • Mika Charitable Foundation • Keith Scott • John H. Lamb • Ontario Trillium Fund • Marianneville Developments Ltd. • Judy Huang (RBC Volunteering • The Dunin Foundation • Masters Insurance Ltd. Rewards) • Tim Hortons Bradford - • Katherine McKee Volunteers Years of Service (Smile Cookie Campaign) • Ltd. • Nobleton Lions Club • Knowledge Probe Inc. (Mark Kolb) • Olive Barr • Leslie Kishi • Songhee Kim • Donna Dougan • Elizabeth Northey Builder 5 Years • Rachel Stevens • Maria Bernardo • Hye Jin Cho • Jane (Vol) D’souza • Karey Anne Dawe $5,000 - $9,999.99 • Natalia Ocuni • Roy Russell Memorial Fund • Mary C. Watson • Richard Soderberg • Alida Re • Jane Deguerre • City of Vaughan • Nahid Abbas • Terri Drover • Mary Lou Gignac • Stuart Novak • Nancy Dewolde • Doris Campbell • MFS Investment Management • Youn Eun Kyoung • Tilda Zanette • Michael Wosnick • Stephen Dies • George ( Mathai) Joseph • Angela Caggiano Canada Ltd. • Heather King • Township of King • Michelle Haick • Tommy Deonauth • Yash Kapur • Anna-maria Reiff • RBC Dominion Securities • Margaret Wolecki • Myer Godfrey • Pamela Thompson • Alexander Savransky • Brian Armstrong • Util-Assist Inc. • Ronald Hamilton Family • Norm Li AG & I Inc. • Maha Zibdawi • Adlin Mcfarlane • Fred Stoneman • Vaughan Chrysler • Donald Noble • Philip Dehne • Dora Tam • Jan Douglas • Liliana Pol Bodetto $500 - $999.99 • Chung Carrie • R & A Stairs Ltd. • Mary Charbonneau • Graham Sparrow Member • Anthony Nichols • Rita Molino • Robert Hall • Pooja Naik • Rhonda Geoghegan • Atrium Mortgage Investment • Masoumeh Karimi 20 Years $1,000 - $4,999.99 • Safa Safapour • Julia Mackay • Renata Morassut Corporation Razakani • Robert Tabone • 100 Men Who Give a Damn • Samira Kanji • Bernadette Benjamin • Perry Chen-See • Rihaneh Pourmandi • S.Wai Yeung Newmarket-Aurora Chapter • Joanne & Jon Witt • Bernice Fife • Terri Drover • Sandra Young 15 Years • Clara Tersigni • Allan Saunders • Soraya Mohamed • Carrie Chung • Nicole Niedra-Biordi • Alan Steinberg • Debra Hayward • Doug Kilpatrick • Arthur Uttley • Sue Morrison • Central Glass & Mirror • Avijeet Parmar • Ruth Burkholder • Anita Wong • Audax Architecture Inc. • Suzanne Whitehurst • Central United Church • Jack Vanderploeg 10 Years • Pauline Alston • Jim Rattray • Aurora Seniors Association • Unifor Local 27C • Charles Jaque • Colin Simpkin • Mimi O’leary • Malek Fattah • June Rattray • Bazil Developments Inc. • Wayne Brakeboer • City of Richmond Hill • Young Soon Shin • Brian Leonard • Nahid Masserrat • Bev Shugg Barbeito • Yash & Prem Kapur • Claudio Digirolamo • Deborah Todoschuk • Rita Rossi • BShew Consulting Inc.

10 11 CHATS–Community & Home Assistance to Seniors 2020/2021 Annual Report Community Partners

• 360 Kids • Centre for Men and • Seniors 55+ Task • LOFT Community Services • Activate Aurora Families, York Region Force • Lumacare • Addiction Services of York Region • Canadian Red Cross • Elder Abuse Prevention Ontario • Mackenzie Health • Alliston Food Bank • Carefirst Seniors and Community • Electronic Recycling Association • Magna International Services Association • Alzheimer Society of • The Elden of Bradford • March of Dimes • Caregiving Matters • Alzheimer Society of York Region • Evergreen Hospice • Markham Stouffville Hospital • Catholic Community Services of York • Apetito • Freedom Support Services • Matthews House Hospice Region • Arirang Age Friendly Community • Friuli Benevolent Corporation • Memories Plus Group • CAYR Community Connections Centre • Georgina Food Pantry • Metroland Media • • Aurora Cares Community Action • Georgina Hospice • Milal Church • Royal Canadian Legion Branch 521 • United Way Greater Toronto Team • Central Local Health Integration • Glynnwood Retirement Home • Neighbourhood Network (Bradford) • University of -Humber Network • Aurora Food Pantry (Thornhill) Newmarket Food Pantry • Ryerson University • Vaughan Community Health Centre • Charity Village • Aurora Historical Society • Grace Anglican Church- Markham • Newmarket Toyota • • Vaughan Food Bank • Circle of Care Sinai Health System • Aurora Horticultural Society • Highland Chevrolet Buick GMC • Nobleton Lions Club • Schomberg Lions Club • VHA Home Health Care • City of Markham • Aurora Presbyterian Church Cadillac • Seniors Centre • Silver Lakes Golf and Conference • Volunteer Markham • City of Richmond Hill • Aurora Public Library • Holland Gardens Retirement Centre • North York General Hospital • VON • City of Vaughan Residence • Aurora Seniors Association • Simcoe Muskoka District Health Unit • Library • Waterstreet Non-Profit Homes Inc. • Club Aurora Fitness • Community Centre • Aurora Toyota • Snapd Richmond Hill • Ontario Community Support • Workforce Planning Board • Community Support Services • Human Endeavour • Bernard Betel Association • Social Services Network • Yee Hong Centre Network • Human Services Planning Board of • Better Living Health & Community • Ontario Health (Central Region) • Southlake Regional Health Centre • Comfort Keepers York Region • Yellow Brick House Services • Parkview Village Retirement • St. Andrew’s College • Contact South Simcoe • Hesperus • • Blue Door Community • St. Andrews Presbyterian Markham • COSTI • Hospice Vaughan • York Region Catholic School Board • BookJane • PEACYR – Prevention of Elder Abuse • St. Andrews United Church • Crescent Village – Ja’Fari Islamic • Humanity First • York Region Community Information • Bradford West Gwillimbury Fire and Committee of York Region Markham and Volunteer Centre Housing • Canadian Mental Health Association Emergency Services • Peter and Paul’s Event Catering • Staff Relief • Danube Seniors Leisure Centre York Region • York Region Conservation Authority • Bradford West Gwillimbury Public • Pfaff Automotive Partners • Stevenson Memorial Hospital • York Region District School Board Library • East Gwillimbury Health and Active • Lake Simcoe Region Conservation • Prevention of Senior Abuse Network, • Thornhill Seniors Centre Living Plaza Authority • York Region Food Network Simcoe County • Tim Horton’s Bradford • York Region Housing • Prophetic Non-Profit Homes of York • Toronto and Region Conservation Region • York Region Public Health Thank you, Christina and friends, at CHATS. Authority • Probus Club of Richmond Hill • Mobility • Town of Aurora • Philips Lifeline • York Support Services Network • Town of Bradford West Gwillimbury You and CHATS have been at the core of my work for (YSSN) • Region of York • Town of East Gwillimbury • the community. CHATS’ support and long partnership • Rexall Health Centre • Town of Georgina • York Works has been a significant part of our success. Thank you • Richmond Hill Hospice • Town of New Tecumseth for your trust in me, I am grateful for everything that • Richmond Hill Public Libraries • Town of Newmarket you have done to support me and Human Endeavour. • Richmond Hill United Church • Town of Whitchurch-Stouffville • Routes Connecting Communities Inc. • Township of King Noor Din • Royal Canadian Legion Branch 375 • Unionville Presbyterian Church Human Endeavour – Community Partner (Richmond Hill) • Unionville Community Centre for • Royal Canadian Legion Branch 459 Seniors- Unionville Home Society (Stouffville) • Spark Ontario

12 13 CHATS–Community & Home Assistance to Seniors 2020/2021 Annual Report Service Statistics Program & Financials Services Highlights

Clients Living Arrangement Clients Participation by Revenue Municipality $17,579,004 43% Alone Government Funding Vaughan West Gwillimbury Clients Served – $1,863,794 30% Spouse 423 Adult Day Program 1340 286 Service recipient fees 22% Family $630,185 Richmond Hill Stouffville Clients Served – Grants 404 Assisted Living 4% Friend 1267 235 $363,094 Donations Hours of Caregiver 2% Partner Markham East Gwillimbury 35,542 Relief Provided $133,031 1080 223 Amortization of deferred capital contributions Clients Served – Caregiver TOTAL REVENUE Top Languages Served 189 Newmarket New Tecumseth Support (Registered/Non- $32,785 $20,601,893 Registered) 749 184 Interests and other 69% English Clients Served – Home 307 Adaptation & Maintenance Georgina Other 8.4% Iranian 643 148 Home Adaptation & Expenses 6.8% Italian 3,621 Maintenance Hours of Aurora King Service Provided Salaries & wages $13,289,653 Russian 5.6% Clients Served – 404 142 Program & other operating costs 1316 Home at Last $2,067,044 1.7% Toronto Employee benefits $1,522,953 1.7% Gujarati Hours of Homemaking Equipment maintenance $1,146,839 307 13,863 Services Provided Building and grounds $1,043,295 1.6% Korean 1195 Clients Served – Lunch Out/ Contracted out services $1,010,208 Seniors Wellness Programs Supplies $161,970

Number of Clients by Age Group Amortization of capital assets $39,716 Meals Delivered – 59,303 Meals on Wheels 0 3,000,000 6,000,000 9,000,000 12,000,000 2015 1739 1506 4,133 Hours of Personal Care GRAND TOTAL Support Provided $20,381,678 689 553 Transportation 265 224 46,614 Drives Provided 17 Please visit, www.chats.on.ca for complete 0 - 21 22 - 54 55 - 64 65 - 74 75 - 84 85 - 94 95+ Unknown 1523 Visiting Clients Served audited financial statements

14 15 CHATS–Community & Home Assistance to Seniors 2020/2021 Annual Report Celebrating 40 years

CHATS Locations Head Office, Aurora 240 Edward Street, Suite 1 Aurora, Ontario L4G 3S9 Richmond Hill 10132 Tel 905-713-6596 Toll Free 1-877-452-4287 Bradford [email protected] 448 Holland St. West