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Reminiscences on implementation from the war-room – The donation platform for Chief Minister’s Distress Relief Fund i FOREWORD The Chief Ministers Distress Relief Fund (CMDRF) is a unique e-governance application developed by Centre for Development of Imaging Technology (C-DIT) as a part of the Chief Ministers Office (CMO) Suite. This is eventually envisaged as an integrated monitoring and decision support tool for innovative policy interventions. The donation portal was developed a sequel to the CMO suite in the context of the August’18 natural calamity and has contributed substantively to the efforts towards rebuilding Kerala. The effort was unique in that it could bring together several partner banks, partner technology companies, start-ups, and individuals many of whom worked pro-bono. The solution had withstood tough weather and has shown its metal. I am happy that the endeavour has been systematically documented so that the product could be evaluated and further improved. M Sivasankar IAS Director, C-DIT Centre for Development and Imaging Technology (C-DIT) V 7.0 Reminiscences on implementation from the war-room – The donation platform for Chief Minister’s Distress Relief Fund ii Centre for Development and Imaging Technology (C-DIT) V 7.0 Reminiscences on implementation from the war-room – The donation platform for Chief Minister’s Distress Relief Fund iii ACKNOWLEDGEMENT The Finance Department Government of Kerala had entrusted the responsibility of developing a donation portal for the Chief Minister’s Distress Relief Fund on 11 August 2018. The donation portal is the outcome of a systematic effort by C-DIT during the last two months. The portal and documentation could not have been a reality without the work, support, ideas, encouragement and generous contributions of many individuals and organisation. I have to start with mentioning the enormous support extended by Shri. Manoj Joshi IAS, Principal Secretary (Finance) right from the commencement of the project till the completion. The efforts made by him and his colleagues at the Finance Department in streamlining the work helped in timely completion of the portal. I acknowledge my special thanks to Dr Sharmila Mary Joseph IAS, Secretary (Expenditure), Smt P Jayalekshmi, Additional Secretary, CMDRF, Shri Sachith S, Under Secretary, Shri K S Anil Raj, Section Officer, K Shri K Babu, Assistant Section Officer, Finance (Funds) Department, Robert Francis, Under Secretary CMCC, Shri Shyam TK Section Officer, CMPGRC for their sincere help and co-operation in achieving this endeavour. All the functionaries in the CMDRF fund section and the functions in the CMDRF IT cell worked relentlessly over the span of the study. I am appreciative and thankful for the hard work put up by all of them. I am particularly grateful to the functionaries in the office of the Finance Secretary for the support provided by them. I wish to acknowledge the co-operation extended my colleagues at C-DIT during the design, development work and implementation sessions. The work benefitted greatly from the advice and guidance of my fellow team members. The senior fellow team members included Shri N Jayaraj, Shri Biju SB, Ms Jeena K Subash and Shri Shaji A. I am deeply indebted to Shri G Jayaraj Registrar C-DIT for his constant motivation right from the inception of the project. I am grateful to the experts whom I had consulted during the course of the work. The comments and suggestions of Dr. Saji Gopinath, Director, IIITMK, Dr Jayasankar Parad.C, Director ICFOSS, Shri Harshan Vazhakunnam and Ajith Prasad Balakrishnan CM’s IT fellows, Shri Seeram Sambasiva Rao, Director Kerala State IT Mission, Shri Centre for Development and Imaging Technology (C-DIT) V 7.0 Reminiscences on implementation from the war-room – The donation platform for Chief Minister’s Distress Relief Fund iv Santhosh Chandrasekara Kurup CEO ICT Academy Kerala, Dr K.Sabarish Head e- Governance Kerala State IT Mission, Shri Muraleedharan M Head SEMT, KSITM, Shri Arun M Programme Head ICFOSS came in handy in finalising the portal. I take this opportunity to acknowledge my deep sense of gratitude to thanks to Shri M Sivasankar IAS, Secretary to Chief Minister and Director, C-DIT who had been extremely considerate to me when the portal crashed on August 18th for a few hours. The trust and confidence he had in me was a personal support during the crisis. Shri M V Jayarajan, Private Secretary to Chief Minister and Shri Gopakumar M, Additional Private Secretary to Finance Minister were extremely helpful in co-ordination. I would also like to specially thank Shri Manoj Abraham IPS, Inspector General of Police and Nodal Officer Cyberdome for the proactive support provided by the Cyberdome in building up cyber security for the portal. It is my duty to acknowledge the efforts of all the partners including the various banks technology providers, media campaign and marketing, communication providers, agencies involved in security and hosting etc. I take this opportunity to express my sincere appreciation and profound indebtedness to my colleagues in the C-DIT design and Development team. Especially Shri Aneez M, Smt Asha RS, Shri Lijumon R, Shri Aiby Mohandas, Shri Sunil S, Shri Mahesh VR, Shri Shibu M, Shri Arun Nadh, Shri Anu Sivaraj, Ms Sindhu Thankappan, Shri Sreejith AK, Shri Abhikrishnan R, Shri K Manoj Kumar, Shri Sandheep Sudarsanan, Shri Surendran Pillai P, Shri Nandasoonu.M A, and Shri Jayadathan S. I would also put on record my heartful and earnest thankfulness to Dr K M Abraham, Chairman, Kerala Development Innovation Strategic Council (K-DISC) permitting me to undertake the activities and bearing with me for my absence from K-DISC during important review sessions of CMDRF. I greatly appreciate my colleagues Shri Dilsha S, Sujith M and Madhu S in the CMO Straight Forward team for their constant support during the project execution. Dr P.V.Unnikrishnan, Honorary Consultant, C-DIT and Strategy Advisor, K-DISC. Centre for Development and Imaging Technology (C-DIT) V 7.0 Reminiscences on implementation from the war-room – The donation platform for Chief Minister’s Distress Relief Fund v A. CONTENTS A. CONTENTS ...................................................................................... v B. List of Tables ................................................................................ vii C. List of Figures ................................................................................ ix D. Partners........................................................................................ xi E. Team Members ..............................................................................xiii F. Abbreviations .................................................................................xv G. Executive Summary ....................................................................... xvii 1. Introduction .................................................................................... 1 2. Seventy-two features in two months ..................................................... 1 2.1 Illustrative timing of project activities till date .................................................................... 2 2.2 Distribution of project activities by category ......................................................................... 3 3. Product Architecture ........................................................................ 3 3.1 Features of the cyber security information and event management system .................... 7 3.2 Blockchaining transactions ......................................................................................................... 8 3.3 Gateways integrated ................................................................................................................... 9 3.4 Transactions across banks......................................................................................................... 16 4. Customer profiling and social media interactions .................................... 23 5. Managed security services for CMDRF Donation Portal .............................. 32 5.1 Details of Implementation ........................................................................................................ 34 5.2 Summary of monitoring: ........................................................................................................... 34 6. Challenges in implementation ............................................................ 36 7. Conclusion and further steps ............................................................. 40 Annexure 1 : Chief Minister’s Distress Relief Fund Application - towards a new model in Business Process Re-engineering and Analytics ……………………………………………..43 Annexure 2 : Profile for digital marketing generated using Oracle DMP ……………………………. 51 Annexure 3 : WhatsApp BOT …………………………………………………………………………………………………….59 Annexure 4 : Kerala Chief Minister’s Distress Relief Fund Kerala Floods 2018, #StandWithKerala, Social Media Management and Interventions ………………….65 Annexure 5 : Detailed profile of team members …………………………………………………………………..77 Centre for Development and Imaging Technology (C-DIT) V 7.0 Reminiscences on implementation from the war-room – The donation platform for Chief Minister’s Distress Relief Fund vi Centre for Development and Imaging Technology (C-DIT) V 7.0 Reminiscences on implementation from the war-room – The donation platform for Chief Minister’s Distress Relief Fund vii B. LIST OF TABLES Table no Description Page No. Table 1 Details of gateways integrated
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