ProAdvantage® Programs Beechcraft King Air Programs Webinar Michele Pelz, Regional Program Sales Manager Rob Mast, Regional Program Sales Manager Cherie Lima, Manager ProAdvantage Programs / Support Plus Agenda
• Introduction – How to ask a question • Overview – What are ProAdvantage Programs? – Suite of Programs offered – What’s covered? What is NOT covered? • Summary – Why Programs? – How to enroll? – Who to contact for Sales – Process during the contract term – Who to contact for Administration/ Engine Management Teams • Q&A
Webinar Disclosures
• ProAdvantage Programs are contracts between Textron Aviation companies and the customer. • In exchange for defined rights and coverages which include specified exceptions and exclusions, customer agrees to payment obligations and other covenants (such as reporting hours). • This presentation is intended to cover the highlights of the coverages. • Customers should read their contracts to learn and identify their coverage and obligations. • Ask us if you have any questions.
Why ProAdvantage?
• Cost of Operations Solutions • Predictable Monthly Payment • Long Term Price Protection • Maintain OEM Pedigree • Enhance Resale Value & Savings Potential
Suite of Programs Offered
• ProParts® – Coverage for Airframe Systems, Avionics/Electrical equipment and wear items • ProTech® – Coverage for Line Maintenance Labor at Textron Aviation Facilities • ProPropeller − Coverage for Propeller Overhauls • PowerAdvantage / PowerAdvantage+ for Turboprop (Now available!) – Coverage for P&WC PT6 Engines
ProParts
What’s covered? • Airframe System & Avionics Parts – Scheduled and Unscheduled Maintenance – Parts that fail from normal use (wear out) and TBO items – Exchange bottles in lieu of Hydrostatic Testing – Mandatory Service Bulletins & Entertainment Equipment – NEW! Examples: Tires – Wheels – Brakes – Valves – Motors – Actuators – Avionics – O-rings – Light Bulbs – Gauges – Instruments
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. ProParts
What is NOT covered?
• Labor, Freight, Taxes, Duties, Shelf Stock, paint, upholstery, trim/appearance items • Discretionary removals, Improper Maintenance, FOD, Abuse, Corrosion • Engines, Propellers, Fluids, Interior Wear Components, In-flight Consumables, minor engine inspection items • Modifications after delivery or STC items not engineered or installed by Beechcraft • WiFi Systems • Structural Parts that are no longer within Beechcraft Structures Warranty, e.g. Frames, Stringers, Spars, Skins, Shelves • Parts not purchased from Textron Aviation
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. ProTech
*Requires enrollment in ProParts & Work completed at Textron Aviation Service Centers What’s covered? • Line Labor for Scheduled Maintenance – Inspection Document, Minor Engine Inspections & Phase Inspection Tasks – Scheduled R&I’s, Shop Charges, • Line Labor for Unscheduled Maintenance – Troubleshooting, Rigging, Discrepancy & In-Flight Squawks, – Consumable Servicing Labor, Unscheduled Events – MSU/Field Trip travel time & charges (must be AOG visit) – NEW!
The statements above regarding program coverage are a general description of the benefits. A complete . statement of coverage is found only in the program agreements.
ProTech
What is NOT covered?
• Freight, Taxes, Duties, travel or accommodations (non-AOG event) • Discretionary Labor, Improper Maintenance, FOD, Abuse, Corrosion, etc. • Engine Shop Labor, Propeller Overhaul labor, Airframe/Engine Washes, CORBAN Treatments, Desalinization Rinses • Interior upholstery, cabinetry, paint labor (other than minor touch- ups), WiFi system repairs • Labor for Primary and Secondary Structure Items
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. ProPropeller
What’s covered?
• Propellers and related consumables related to the Scheduled Propeller overhaul – Exchange Propeller parts – Labor for removal and replacement
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. ProPropeller
What is NOT covered?
• Freight, Taxes, Duties • Discretionary removals, Unscheduled Squawks, Improper Maintenance, FOD, Abuse, Corrosion • Parts not purchased from Textron Aviation
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. PowerAdvantage for Turboprop
What’s covered? • Engine line replaceable units (eg. FCU, Engine Oil Pump, etc.) • Engine parts required for Scheduled and Unscheduled maintenance • Engine parts for HSI, Overhaul (including P&WC supplied accessories) & Unscheduled Failures • Engine Shop Labor • Rental engines – Overhaul & Unscheduled Engine Removals • Engine Parts P&WC Service Bulletins Categories 1–6
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. PowerAdvantage for Turboprop What is NOT covered? • Engine Line Labor, Troubleshooting Labor, P&WC Mobile Repair Team (MRT) charges • Freight, Taxes & Duties • Discretionary removals, Improper Maintenance, FOD, Abuse, Corrosion, Erosion • Parts associated with Airframe • Life Cycle Fatigue components (LCF)* • Engine Condition Trend Monitoring* • Rental engines at HSI • Engine Washes/Desalinization Rinses • Parts not purchased from Textron Aviation • *Optional coverage for LCF and/or ECTM® Analysis may be added for additional cost The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements.
PowerAdvantage+ for Turboprop
What’s covered? (PowerAdvantage items) • Engine line replaceable units (eg. FCU, Engine Oil Pump, etc.) • Engine parts required for Scheduled and Unscheduled maintenance • Engine parts for HSI, Overhaul (including P&WC supplied accessories) & Unscheduled Failures • Engine Shop Labor • Rental engines – Overhaul & Unscheduled Engine Removals • P&WC Service Bulletins Categories 1 – 6 • “PLUS” Engine line removal, installation & access labor • “PLUS” Engine troubleshooting labor • “PLUS” Freight for engine, engine parts, accessories • “PLUS” Mobile Repair Team for unscheduled AOG
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. PowerAdvantage+ for Turboprop
What is NOT covered? (PowerAdvantage exclusions) • Non-AOG P&WC Mobile Repair Team (MRT) charges, Taxes & Duties • Discretionary removals, Improper Maintenance, FOD, Abuse, Corrosion, Erosion, etc. • Parts associated with Airframe • Life Cycle Fatigue components (LCF)* • Engine Condition Trend Monitoring* • Rental engines at HSI • Engine Washes/Desalinization Rinses • Parts not purchased from Textron Aviation • *Optional coverage for LCF and/or ECTM® Analysis may be added for additional cost
The statements above regarding program coverage are a general description of the benefits. A complete statement of coverage is found only in the program agreements. Why Programs?
Benefits for You
• Budgeting tool • Long term cost control • Maintain OEM Pedigree • Enhanced resale value • Quality Parts Level load your costs • Additional level of support within Textron Aviation • Additional level of support with supplier issues
Enrollment – Next Steps?
How do I initiate coverage?
• Contact ProAdvantage Program Sales Manager • Pre-enrollment inspection at Textron Aviation Service Facility • Enrollment fee based on aircraft and/or engine history/warranty and service bulletin status • Model specific hourly costs • Net30 Account with Textron Aviation
Program Sales Team
How to Report Hours
Reporting Hours
– Set up a user profile on the Beechcraft website to submit the flight hour report by the 5th day following the end of each month.
www.beechcraft.com/customer_support/support_plus/flighthour_report.aspx
Ordering Parts
Phone: 1.800.835.4000 or 1.316.517.5603 E-mail: [email protected] (domestic) or [email protected] (international) On-Line: parts.txtav.com (new e-commerce site)
How to Submit Claims
• Part ordered via parts.txtav.com, file claim through parts.txtav.com • All Parts: Complete a TAPD claim form or parts.txtav.com web claim for Program consideration within 14 days from the aircraft release to service date. Parts must be returned within 14 days of claims being filed. • All Parts priced $500 and above must be returned along with the return authorization paperwork provided through the TAPD claim process on parts.txtav.com website. • Exceptions:
– All serialized parts must be returned (excluding tires)
– All parts with a core deposit must be returned
– All instruments must be returned
– All Reject parts (zero time-out of box failures) must be returned • Any part can be requested to be returned; so we require that you hold all parts for a minimum of 5 days following the claim settlement. After that time, the part may be scrapped locally. • NOTE: Tires worn beyond limits do not need to be returned; however, a claim must be filed for consideration.
Claim Tutorial and Videos
• All claims are submitted under the Warranty section (including ProAdvantage and Support Plus) on the Textron Aviation website. (parts.txtav.com) • If a part is ordered via parts.txtav.com, claims are filed through parts.txtav.com • There are videos on the Warranty Overview webpage that show how to create a claim, process a return, run claim reports, etc. Return Parts/Misc.
Parts purchased through TAPD must be returned to:
• Warranty, Cores and Aftermarket Program parts will be returned to: Textron Aviation Parts Distribution 285 S. Greenwich Rd. Bldg. B89, Docks 1-4 Wichita, KS 67206
• ARG/New Part Returns will be returned to: Textron Aviation Parts Distribution 285 S. Greenwich Rd. Bldg. B89, Docks 13-17 Wichita, KS 67206
Return Part Labels
Program Administration Team
Cherie Lima / Support Plus and Beech/Hawker ProAdvantage 1.316.517.5022 [email protected] or [email protected]
24 Engine Program Management Team
Phil Schmidt Event Manager 316.517.2475
Craig Cuthbertson Event Manager 316.517.5868
Sherry McCaslin Program Administration 316.517.6850
25 Legacy Support Plus agreements
What happens to Support Plus agreements?
• Support Plus agreements currently active will continue until expiration or termination. • All renewal agreements will be under the ProAdvantage suite of programs. • If an aircraft sells while enrolled in Support Plus, the Support Plus agreement is eligible for transfer to the new owner. • The ordering of parts and filing of claims is under the new Textron Aviation website (parts.txtav.com). • The flight hour reporting will continue to be processed through the Beechcraft website. Thank you!