Chief Operating Officer The Bereavement Authority of Ontario

Our client, The Bereavement Authority of Ontario (BAO), is seeking • Participate in department meetings and provide input and direction a Chief Operating Officer (COO) to join a growing team. Reporting to for optimal success of initiatives. the CEO/Registrar, the COO is responsible for conceptualizing how to • Work with human resources to manage departmental tasks such as translate strategy into operational excellence. The COO provides the policy and process creation, training and development, employee life leadership, management, and vision necessary to ensure that the BAO cycle activities, engagement and recognition, etc. has the business strategy, culture, operational controls and reporting Qualifications procedures in place to effectively strengthen the organization and ensure operating efficiency. • Professional degree in business or similar management education • 10+ years in a senior management role with proven operational Candidates will have a strategic mindset coupled with 10+ years of experience; outstanding organizational and leadership abilities senior operations experience as a COO, or other significant operations • Strong regulatory experience and interpretation of legislation depth, in a similar setting. Knowledge of industry or professional • Strong understanding of business functions such as Strategy, regulation is necessary. This position oversees the compliance area of Planning and Implementation, HR, Finance, Regulation, Technology, the BAO and has a key role ensuring the BAO protects consumers and Marketing and Customer Experience supports licensees. Candidates will also bring a passion for employee • Excellent people skills, with an ability to partner with a dynamic engagement, setting goals for performance and growth. leadership team and motivate in a team-oriented, collaborative Executive Responsibilities environment • Build and manage an organizational structure that effectively • Demonstrated resourcefulness in setting priorities and guiding responds to the evolving needs of the BAO, ensuring that all day-to- investment in people and systems day operations are consistently aligned with organizational objectives. • Aptitude in decision-making and problem-solving; strong critical • Oversee the day-to-day operations of the organization. thinking skills • Motivate and lead a high-performance management team (3 direct • Strong stakeholder communication (written/verbal) and influencing reports plus 14 indirect reports), ensuring a success-oriented, skills accountable, agile environment through feedback, constructive • Experience in formulating policy, and developing and implementing criticism, mentoring, and training. new strategies and procedures • Oversee the strategic planning process. Develop, monitor, and • Experience building a talented team to achieve business growth achieve plans to ensure the viability of the organization. • Agile methodology and fundamentals • Design, develop, communicate, and implement effective growth • Proficient computer skills: Microsoft 365 including Word, Excel, strategies and processes. Outlook, PowerPoint, SharePoint, Teams, and various databases/CRM • Assess and manage the principal risks of the organization’s business The BAO protects the public by overseeing the funeral, transfer service, operations. cemetery, and crematorium sectors in the province. The BAO was • Recommend and implement strategies and processes for enhanced established as a delegated administrative authority (DAA) in 2016, business performance through cost reduction, capacity increase, or under the Safety and Consumer Statutes Administration Act, 1996. For quality improvement. Measure the effectiveness of all processes, more information about The BAO, please visit www.thebao.ca. internal and external. • Oversee regulatory compliance and complaints activities. Please apply with résumé and cover letter, in confidence, by March • Prepare and present to the CEO timely, accurate and complete reports 31, 2021. A statement of compensation expectations will be helpful. on the operating condition of the organization. Applications are to be directed to (please do not contact the BAO • Apply technology to automate business processes. directly) – Management Responsibilities The Portage Group Inc. Attention: Jack Shand, FCMC, Executive Partner • Provide day-to-day leadership and management, overseeing daily Email: [email protected] operations and managing compliance with legal and regulatory requirements. Questions may also be directed to the email address. • Promote a culture that reflects the organization’s values, encourages Candidates selected for interview may expect to be contacted by the good performance, and fosters employee engagement. week of April 12, or sooner.

115 George Street, Unit 601, Oakville ON L6J 0A2 • Attn: Jack Shand, FCMC, CAE, Executive Partner Tel: (905) 274-7438 • Email: [email protected]

We thank all applicants for their interest in BAO Those selected for an interview will be contacted. For more information about BAO please visit www.thebao.ca

For more information about The Portage Group Inc., please visit www.portagegroup.com