CORONAVIRUS – a PERSONAL VIEW P97 Networks: Consumer Behaviour During COVID-19 Puma Energy Africa – COVID-19 Mitigation Efforts ICS Scotland Report AIUT Poland

WWW.PETROLWORLD.COM Issue 42 2020

CORONAVIRUS – A PERSONAL VIEW P97 Networks: Consumer Behaviour During COVID-19 Puma Energy Africa – COVID-19 Mitigation Efforts ICS Scotland Report AIUT Poland

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+ CONTENTS 06 THE CORONAVIRUS (COVID-19) PANDEMIC SECTION 1: FEATURES — A PERSONAL VIEW 04 WORLD VIEW Key stories from around the world 06 THE CORONAVIRUS (COVID-19) PANDEMIC — A PERSONAL VIEW 09 THE CORONAVIRUS (COVID-19) PANDEMIC — HISTORY 10 PUMA ENERGY AFRICA – COVID-19 MITIGATION EFFORTS 13 P97 NETWORKS: CONSUMER BEHAVIOUR DURING COVID-19 16 OPW 18 AIUT 19 ISTOBAL

SECTION 2: NEWS

OIL COMPANY AND RETAIL BRAND NEWS 21 ASIA 23 MIDDLE EAST 25 AFRICA 27 EUROPE 29 FEATURE ICS SCOTLAND 30 NORTH AMERICA 32 LATIN AMERICA 34 ALTERNATIVE FUELS NEWS SECTION 3: PRODUCTS & SUPPLIERS 10 PUMA ENERGY AFRICA – COVID-19 36 PRODUCT AND SUPPLIER NEWS MITIGATION EFFORTS SECTION 4: WORLD OF CONVENIENCE AT THE SERVICE STATION 41 WORLD OF CONVENIENCE AT THE SERVICE STATION 36 PRODUCT AND 42 CONVENIENCE NEWS FROM AROUND THE WORLD SUPPLIER NEWS

SECTION 5: INDUSTRY INFORMATION 47 PEOPLE ON THE MOVE 50 THE NEXT ISSUE

FUELWORLD Magazine online WWW.PETROLWORLD.NET

41 WORLD OF CONVENIENCE AT THE SERVICE STATION

FUELWORLD Issue 42 2020 3

+ CONTACTS + EDITOR'S LETTER

International Editor David Egan

Contributors Ewa Boba Anna Hickey Samantha Griffith Brad Jones Christopher Laing Eghosa Mabhena Keith Moyne Amparo Tordera Samantha Wait Special greetings to all! Darren Wight Depending on where you are in the world, the current Art Director pandemic is affecting everyone in different ways. It is Anja Coyne reported that Wuhan is returning slowly to normal daily life while in North America and Europe, the daily death rate Advertising Enquiries remains high. [email protected] It has been a very difficult issue to produce on a number [email protected] of fronts. This was supposed to be the Uniti Expo preview. We also delayed the schedule for this purpose. So let me Accounts Enquiries summarise the revised content in this issue. [email protected] Coronvirus feature written by myself is a personal view on Subscriptions page 6. Puma Energy Africa (page 10) has contributed their [email protected] efforts in Africa to support local communities while P97 Networks have highlighted the application of technology in Press Release / Editorial the pandemic. With all events postponed or cancelled, OPW [email protected] showed us initiative with the introduction of their virtual or [email protected] online expo (page 16). We also highlight why Istobal has been very busy on page 19 and how a relatively new product from AIUT will impact the international market place. Our geographical news index and content starts on page 21 while Alternative Fuels news and index features on page 34. Our regular Product & Supplier news can be viewed from Published quarterly (four times a year) both the PetrolWorld page 356 Magazine and the C-STORE executive Magazine, including their Supplements, are circulated to all key purchasing decision makers within the fuel value chain from Logistics Our World of Convenience at the Service Station section is (distribution), through retail marketing to C-Store/G-Store on page 40 and crucially our revised FuelWorld schedule across the globe. Additionally the vast majority of key personnel within companies supplying to these retail brands appears from page 50. Please note that PW Media has used are recipients. the current unique times that we live in as a time of review

All material © 2019. No part of these publications or any other and reorganize some of our information services. PetrolWorld material may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the The industry is playing a crucial and essential role in prior written consent of the Publisher. Opinions and comments expressed herein are not necessarily those of the Publisher. All the current pandemic affecting every part of the world. rates are correct at time of going to print but are subject to change. Humanity is uniquely united in the fight to protect life. Whilst every effort has been made to ensure that all information contained in these publications is factual and correct at time of So think positive and “Stay Safe”! going to press, PetrolWorld cannot be held responsible for any inadvertent errors or omissions contained herein. David Egan International Editor Published by: FuelWorld

Next Issue: FuelWorld Issue 43 2020 PETROLWORLD REPRESENTATIVE OFFICE Editorial Deadline: PW MEDIA Suite 33-01. 33rd Floor 31st July 2020 International Ltd Menara Keck Seng 38 Brook Meadow 203 Jin Bukit Bintang Avoca 55100 Kuala Lumpur Co Wicklow Advert Deadline: Ireland Tel +60 3 2116 9613 21st August 2020

Issue 42 2020 FUELWORLD 4 Section 1 Feature > World View WORLD VIEW Snapshot stories from around the world

Engen Supports Mauritian NGO

To ensure that food kit distribution continues to reach homeless and distressed families, Engen has partnered with the M-Kids Organization Youth Council, to donate free fuel. The association has till date assisted 300 families and delivered 1,500 food packs. “Plans are also underway to provide fuel to aid FoodWise, which consolidates donations received from numerous food distribution channels and redistributes the food to 80 NGOs working in the field,” stated Managing Director of Engen in Mauritius, Jean Pierre Payet. “This week Engen donated Rs12,000 worth of fuel and we plan to continue our show of support and commitment over the coming weeks,” said Payet. At all fuel service stations and convenience stores, Engen has also prioritized hygiene measure as well as the provision of safety materials, including sanitizers, gloves and masks to all of dedicated Engen fuel service station and Quickshop staff. “We’re also working with our partners to source food kits for Seeking to reach vulnerable communities during national our staff,” said Payet.“ We are grateful to our government lockdown, Engen, as a company that cares deeply about the and humbled by the work of the many NGO’s, businesses and communities in which it operates, is supporting Mauritian individuals who have all pulled together in an effort to combat NGO efforts. this outbreak.” 07042020

Most Market Events Postponed or Cancelled

A key feature of the current coronavirus as it moved from China to Europe, was how it affected business travel and events. While some organisers were slower than others, most events were postponed to the 3rd or 4th quarter of 2020. In the case of the key European Expo Uniti event, this has been postponed to February 2021. For such a large event, this was the correct decision. I believe most 3rd quarter events will not be held. Even after the coronavirus has flattened out, there will be the unknown factor of a second wave. Also most travellers will be initially hesitant to travel and place safety first. This will likely lead to a busy 4th quarter.

PW events made the decision at the end of February to move their PW Summit Singapore event from June to November 10th – 11th November 2020. This will be reviewed again in June to ensure event safety, quality and success. See also our feature article on the Coronavirus page 6. 042020

FUELWORLD Issue 42 2020 Feature > World View Section 1 5

Shell & Dover Fueling Solutions Introduce Self-Checkout Kiosk

Dover Fueling Solutions has partnered with Shell to co-develop Visitors to the DFS Self-Checkout Kiosk sites now have the and roll out Self-Checkout Kiosk across a number of Shell option to take charge of their fuel and convenience purchasing fueling service stations in the Netherlands in order to reduce experience, giving Shell staff greater flexibility in managing queues and improve the purchasing experience for its customers. their roles, the ability to pay more attention to their guests and the capability to serve them in a more personal way. Giving Equipped with the DFS Self-Checkout Kiosk, visitors to Shell visitors the choice between being helped at the checkout sites are now able to scan for their own fuel, as well as in-store counter or scan and checkout themselves has already gone a products, and make their purchases in a single, harmonised long way in reducing queues and improving efficiencies across transaction. After a series of successful tests, Shell plans the Shell network. to extend the solution to its deli by Shell stations (sites with bakery service) in the coming weeks in order to promote an all- Experienced hostess Lynn works at Shell Boulevard in Zeist, inclusive experience, with the vision of rolling out the solution to the Netherlands, and has been heavily involved in the project its motorway service stations later in the year. from the beginning. "Fewer and fewer people who visit Shell bakery service stations just want to pay for their refueling The development of the DFS Self-Checkout Kiosk is derived alone,” Lynn explained. “A long queue is a frustration for many from close cooperation between various teams across the guests, especially when they don't have a lot of time. Self- Shell network and a partnership with DFS. Christel Boevé, scanning is a huge advantage for both the customer and the Shell Marketing Channel and Insights Manager, has been Shell network.” leading the innovative project and has been delighted with the results so far. Kurt Dillen, VP Business Development, DFS, said, “Our new self-checkout solution, developed in an agile way with Shell, "We were able to fully trial the kiosk in just eight short weeks”, is delivering the ultimate enhanced customer experience and Boevé commented. “Following this, priority has been given to will help the station owner to improve throughput and reduce stations with a deli facility, but we are now testing the solution their operational cost.” 170220 at various Shell motorway stations and expect that it will be implemented across our motorway network very soon.” To learn more about DFS, visit www.doverfuelingsolutions.com.

Issue 42 2020 FUELWORLD 6 Section 1 Feature > Coronavirus (COVID-19) – A Personal View

COVER STORY

The Coronavirus (Covid-19) Pandemic – A Personal View by David Egan

The Coronavirus pandemic is the most reality and nature of death rates. The EU dealing with coronavirus. Also their serious and disruptive viral disease later apologised to Italy for not acting or identity card system and the way the since the Spanish Flu in 1918. supporting quick enough at the start. Chinese administration used this to control its fight against the virus. As PetrolWorld organizes an annual event Then quite quickly New York became Wuhan failed to warn the world until in Asia, I was aware of the Coronavirus another epicenter of the disease in the the central Chinese government took early on. Thinking it would be contained USA. I had family in New Jersey so was over. Central administration and to Asia, I was monitoring how it would in regular contact. In the second half resource took strong and immediate affect South East Asia. I waited till of March, I recall comparing statistics steps to address the situation and the end of February before officially from WHO where New York (Pop 8m) bring the virus under control. Since announcing the postponement of our had +5000 Deaths while in Ireland (Pop then, China has been making efforts PW event planned for Singapore. 6.5m) had +5000 cases. There was a to support other countries as well as connection between the death rate and I watched in horror as it spread to Italy share information. not being proactive from the start. and Europe. For a number of days, I could not work out, why Italy? None of the I am writing this article in the first Taiwan (who had links to Wuhan) news media had mentioned the fashion week of April and I have no doubt, the reacted quickly and also attempted to and textile industry connection between pandemic will continue to evolve around warn the world. Interesting to note that Lombardy and Wuhan. Within a few the world over the coming months. the World Health Organisation did not weeks, Europe became the epicenter Neither do we know when it will end. take Taiwan’s warning. Politics has not of the disease. It was heartbreaking to allowed Taiwan become a member of see the pictures of the Italian military China the W.H.O. This is obviously something trucks taking coffins for burial – no family It is ironical to me that the one party that will have to change in the post funerals. It was also underlying the serious state of China was to its advantage in pandemic era.

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www.fuelprime.com 8 Section 1 Feature > Coronavirus (COVID-19) – A Personal View

Importance of Acting Quickly countries, states or communities were where self-service is the norm, it was finding it more difficult to control. Strong up to the consumer to wear gloves The pandemic highlighted the importance leadership was essential and equally of and face masks. Consumers also had of co-operation and information sharing. importance was clear communication to manage social distance as most Smaller countries like Denmark, Ireland, to citizens. You then required full fuel service stations have shops or and New Zealand all had proactive co-operation from “everyone”, which convenience stores. These shops like approach and strategy from the start. requires community spirit at all levels. the supermarkets were playing a key They also took note of how testing was a essential service for local communities. key factor in South Korea and Singapore. Unlike 1918, we had the World Health A key date for Europe was 12th March Organisation in 2020, global connectivity This “essential role” of the service when WHO issued statement announcing and the ability to communicate and station for local communities has the coronavirus a pandemic. It called on share information. Like wildlife ignores created a unique opportunity for fuel countries to take action and “be proactive”. borders, the pandemic had no interest in retailers to enhance their customer Larger industrialised countries with large economics or politics, only humanity. base. When it comes to pandemic populations were more conservative and health, people will remember the role of faced immense economic and logistical Statistics and Testing their local service station and staff who problems. Crucially larger demography were regarded as frontline workers. countries demanded a different strategy A number of countries are currently and approach broken down into regions. considering their exit strategy. Post Pandemic Fuel This includes Austria, Denmark (which Service Station Vaccine has a low death rate) and Czech Republic. The current pandemic is creating a The larger countries of France, Germany crisis of business and survival. It does We still have no cure; so all efforts and Italy are doing the same but by region. not matter whether it is a liberated or are and should be to keep the fatality The risk of a second wave involves careful controlled pricing market; the future rate low and to protect the elderly and strategy to protect. Testing is and will be of the service station goes beyond fuel vulnerable. Having said that there is a crucial to control the spread. truly international co-operation taking sales. In many parts of the world, this place in developing a vaccine. The statistics are a guide but testing is of is still not the case. PW has applied real importance. This will be crucial as the term “The World of Convenience at Some 79 companies and academic countries implement their exit strategy the Service Station”. Fuel retail’s future institutions are involved in vaccine from lockdown. Supplies and testing is about developing revenue streams development, with three of them receiving centers around the world should be in that meet the demands of the local and support from Coalition for Epidemic place when exit strategy takes place. regional communities. Preparedness Innovation(CEPI), including projects by the biotechnology companies Covid-19 & Fuel Post Pandemic in General Moderna, Inovio and the University What I have learned from this pandemic of Queensland. Five hundred clinical Around the world, fuel for transport is a new awareness of how dependent studies worldwide, across all stages of was essential. The role of the fuel we all are. This translates into the development on vaccine and therapeutic industry has proved itself to be resilient importance of co-operation and candidates for COVID-19, are registered and adaptive to the dramatic changes partnership, which has been a feature of with the World Health Organization brought about by the pandemic. the fuel retail business. Clinical Trial Registry, as of March 2020. Fuel suppliers and retailers have In early March 2020, CEPI announced played an essential role in the fight to I have also observed, that a number a US$2 billion funding goal in a protect society. At the same time, fuel of countries successfully fighting the global partnership between public, consumption in many parts of the world pandemic, were led by women. Working private, philanthropic, and civil society dropped by 70% to 80%. at home will have a new impact for future society. Climate change will also organisations to accelerate development At fuel service stations, health and safety feature in a different way. We have had of COVID-19 vaccines. issues were well tackled with local a number of key statements from major fuel organisations giving guidance and The best pandemic plans in any state or oil companies on this subject. community would come up short. Asia, support. There were notable differences which had experienced Sars & Mers, on self service and service only. For now let us look positively to the future and that through co-operation, was better placed with experience to In countries like India and Pakistan partnership and working together in a deal with the new outbreak. It was very where staff control all aspects of the matrix format, will end the pandemic difficult to monitor and analyse what operation of customer refueling at the sooner rather than later. was happening. However, key elements fuel dispenser, it had the advantage of of the way the world reacted as the virus tight control in keeping fuel dispenser It is clear that everyone is trying his or her spread, were for me, basic systems sanitized with staff wearing gloves and best at local, national and international of organization, demography and facemasks. Also in control of social level. It is also clear that the world is going crisis management. Large populated distancing with customers. In Europe, to be different place.

FUELWORLD Issue 42 2020 Feature > Coronavirus (COVID-19) – Brief History of Epidemics Section 1 9

summer of 1957. The total death toll was more than 1.1 million COVER STORY Spanish Flu, worldwide, with 116,000 deaths occurring in the United States. New York, 1920 Spanish Flu 1918 - 1920 An estimated 500 million people from the South Seas to the North Pole fell victim to the Spanish Flu One-fifth of those died, with some indigenous communities pushed to the brink of extinction. The flu's spread and lethality was enhanced by the cramped conditions of soldiers and poor wartime nutrition that many people were experiencing during World War I.

Despite the name Spanish Flu, the disease likely did not start in Spain. Spain was a neutral nation during the war and did not enforce strict censorship of its press, which could therefore freely publish early accounts of the illness. As a result, people falsely believed the illness was specific to Spain, and the name Covid-19 Feature: Brief Spanish Flu stuck. More recent research suggest more than 200 million people died.

History of Epidemics Cocoliztli Epidemic 1545-1548 Ebola Epidemic 2014 – 2016 The infection that caused the cocoliztli epidemic was a form Ebola ravaged West Africa between 2014 and 2016, with 28,600 of viral hemorrhagic fever that killed 15 million inhabitants reported cases and 11,325 deaths. The first case to be reported of Mexico and Central America. Among a population already was in Guinea in December 2013, then the disease quickly weakened by extreme drought, the disease proved to be utterly spread to Liberia and Sierra Leone. The bulk of the cases and catastrophic. "Cocoliztli" is the Aztec word for "pest." deaths occurred in those three countries. A smaller number of cases occurred in Nigeria, Mali, Senegal, the United States A recent study that examined DNA from the skeletons of and Europe, the Centers for Disease Control and Prevention victims found that they were infected with a subspecies of reported. There is no cure for Ebola, although efforts at finding Salmonela known as S. paratyphi C, which causes enteric a vaccine are ongoing. The first known cases of Ebola occurred fever, a category of fever that includes typhoid. Enteric in Sudan and the Democratic Republic of Congo in 1976. fever can cause high fever, dehydration and gastrointestinal problems and is still a major health threat today. Swine Flu Pandemic 2009-2010 The Black Death 1346 – 1353 The 2009 swine flu pandemic was caused by a new strain of H1N1 that originated in Mexico in the spring of 2009 before spreading The Black Death traveled from Asia to Europe, leaving to the rest of the world. In one year, the virus infected as many devastation in its wake. Estimates suggest that it wiped out as 1.4 billion people across the globe and killed between 151,700 over half of Europe's population. It was caused by a strain of and 575,400 people, according to the Centers for Disease the bacterium Yersinia pestis that is likely extinct today and Control and Prevention. was spread by fleas on infected rodents. The bodies of victims were buried in mass graves. SARS 2002 - 2003 Severe Acute Respiratory Syndrome (SARS) is the first major The plague changed the course of Europe's history. With so novel infectious disease to hit the international community in many dead, labor became harder to find, bringing about better the 21st century. It originated in southern China in November pay for workers and the end of Europe's system of serfdom. 2002, reached Hong Kong in February 2003 and spread rapidly Studies suggest that surviving workers had better access to thereafter to 29 countries/regions on five continents. At the meat and higher-quality bread. end of the epidemic, the global cumulative total was 8098 with 774 deaths. Seven Asian countries/regions were among the Other Serious Disease Epidemics top ten on the list. The adverse impact on travel and business around the world, particularly in Asia, had been enormous. Zia Virus epidemic 2015 – Latin America

Asian Flu 1957 - 1958 American Polio Epidemic 1916 The Asian Flu pandemic was another global showing for Flu Pandemic 1889 – 1890 influenza. With its roots in China, the disease claimed more Philadelphia Yellow Fever Epidemic 1793 than 1 million lives. The virus that caused the pandemic was Russian Plague 1770 – 1772 a blend of avian flu viruses. The Centers for Disease Control and Prevention notes that the disease spread rapidly and Plague of Marseille 1720 – 1723 was reported in Singapore in February 1957, Hong Kong in Great Plague of London 1665 – 1666 April 1957, and the coastal cities of the United States in the

Issue 42 2020 FUELWORLD 10 Section 1 Feature > COVID-19 > Puma Energy Africa

COVER STORY

Puma Energy Africa Continues to Energise Communities and Support Customers Through the COVID-19 Crisis by Eghosa Oriaikhi Mabhena, Head of Puma Energy Africa

In the space of a few weeks our economies stretching from the base of the and society have been fundamentally continent in South Africa, all the way to transformed in a way that none of us the Ivory Coast on the Gulf of Guinea. could have imagined. At Puma Energy we Managing these sites, our focus since have been responding in real-time to the the beginning of the pandemic, has multiple challenges that are facing our been to prioritise the health and safety business, the wider industry and general of our employees, their families, our society during this unprecedented crisis. dealers and 3rd party associates as well as our customers who come into In total we have over 847 retail sites in contact with the business and crucially 16 countries across our Africa network, the communities where we operate.

FUELWORLD Issue 42 2020 Feature > COVID-19 > Puma Energy Africa Section 1 11

During these times of extraordinary the first to experience a softening in increasingly resilient business, which challenge, we remain 100% focused demand, diesel for power generation is better placed to address and weather on continuing to deliver the essential and transportation over distances by the market volatility and uncertainty that products that we provide our customers. logistics vehicles in our Africa markets we face in these unprecedented times. Of course, COVID-19 has a huge impact has been relatively unaffected, and so on our business, with significant the demand drop has been less severe In particular, we have taken significant fluctuations in supply and demand for than it might otherwise have been. In steps to reduce spending while fuel products. The pandemic has hit our addition, our business initiatives and maintaining a strong focus on capital operations at different times, first in community outreach efforts, detailed liquidity so that we have the balance Asia before moving into Europe and then below, work to support our business sheet to be able to respond and facilitate into Americas and Africa. segments that are impacted by the the recovery of markets. And we have pandemic – military aviation, road made material progress in building out In response, we have activated business hauliers, and shipping have all seen and expanding our leadership team in continuity plans and put in place response volumes hold up. Africa and across the globe. strategies market by market, each in line with the specific advice of national As a business we continue to work governments. As a business we have Health and safety practices at hard to guarantee supply for strategic taken a significant number of steps our retail sites business customers, ensuring stock to respond to the evolving challenge levels are maintained and that they have Reassuringly we have already begun to presented by COVID-19. access to critical supplies. We are also see tangible results from the positive working to ensure security of supply and initiatives we have introduced at our Commercial initiatives as such our teams are working tirelessly retail sites for both customers and employees. In South Africa we have Our strategic focus on delivering a to enhance the robustness of our supply started an ‘order-and-collect’ service diverse portfolio of products and chain, adapting our operations to the rolling out the offer at 119 Super 7 services and our presence in various changing environment in order to ensure outlets, as well as 300 unbranded stores emerging markets around the globe that they can still serve their local areas. across the wider continent. has already meant that we have seen a varied impact to the crisis. For example, In recent years we have been successful The highest possible standards of hygiene while the aviation sector was initially in making Puma Energy Africa an continue to be stringently followed at

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Issue 42 2020 FUELWORLD 12 Section 1 Feature > COVID-19 > Puma Energy Africa

our sites, with an initiative launched at people affected by the disease opened. Perhaps most notably, the Puma Energy one of our petrol stations in Namibia The Provincial Governor of the region Foundation has decided to allocate displaying WHO guidelines using in- attended the opening, where a Puma its annual Disaster and Emergency store television screens. representative handed over a donation provision of $150,000 this year, to tackle of hygiene products. the social and economic consequences Our corporate customers are of course the pandemic. I am pleased to say that a critical priority for us, so we continue Across the continent our teams continue our first donation of $50,000 will go to to organise regular virtual meetings in to play their part in helping communities the North Star Alliance’s mission, to order to support their businesses as they respond to the crisis. In Botswana our break down barriers to health services manage their demand and monitor stock team has provided emergency service for people continually on the move such levels. During this unprecedented crisis helicopters with fuel and in Angola Puma as truck drivers. These drivers play a we are being extra vigilant with transport, supports a local kindergarten school crucial role in the spread of diseases supply and delivery security processes. run by Puma’s DT Foundation, which given that they are in constant transit is dedicated to social and corporate and so it is especially vital they have These business solutions and digitisation responsibility projects. Meanwhile Puma access to health care. The North Star of parts of the customer experience are Energy Ghana is offering free fuel for a Alliance operates 20 mobile clinics all in support of our ambition to meet month to the Ghana Ambulance Service along main routes in six African our customers’ energy needs. Our local operating in Lockdown Zones in the countries providing prevention and knowledge within our regional footprint country. Our Tanzania business has also care services as well as a referral across Africa means that we can tailor donated fuel to the emergency response management programme for critical the customer experience accordingly. services in country to assist with the COVID-19 cases. fight against COVID-19. Puma has now Energising communities in the completed fuel donation programs in Our local knowledge of our businesses markets we serve Zambia, Ivory Coast and Mozambique. across Africa means that we can identify Puma Energy Africa’s Energising consumer trends and react in a timely Communities programme is also Aside from donation programs, Puma manner. As we learn to adapt to this about giving back to the communities Energy Africa has made a concerted ever-changing and uncertain landscape, we operate in, in order to ensure that effort to be a voice of hope through the we at Puma continue to strive towards local people see the economic benefits crisis in the communities we serve. Our offsetting the impacts of COVID-19 by of our success. At the start of April communication team is now producing putting our customers and employees the first Community Centre in Luanda material to help guide people through first and harnessing our regional to take care of the most vulnerable safety precautions and provide words of expertise, diverse portfolio and collective street children, women and elderly encouragement via social media platforms. team spirit.

FUELWORLD Issue 42 2020 Feature > COVID-19 > P97 Section 1 13

COVER STORY

COVID-19: Changing Consumer Behaviour By Brad Jones Managing Director, Asia-Pacific, P97 Networks

COVID-19 has without a doubt changed emerging which retailers will need to Industries like the convenience and fuel business as usual. It’s spread has forced understand and respond: retailing channel have been investing in every industry to rethink its business digital transformation initiatives with What should we do today to minimise models, product offerings, and even how business disruption? solutions like mobile payment apps, to transact with its customers. Before the mobile kiosks, self-checkout, order pandemic, supermarket chains offered How is COVID-19 effecting consumer ahead, curbside pickup and home delivery psyche and expectations? same day curbside pick-up and delivery initiatives, and a commitment to monitor for orders placed online. Today, as a result Will this shift be the ‘new normal’ and and understand consumer engagement. of crushing consumer demand, those effect long-term buying behaviour? And while some may believe that the same online orders won’t be ready for For all of us living in this global shift in consumer behaviour from pick-up until seven days from now. pandemic – nothing is normal. For COVID-19 is temporary, it’s worth noting It is no surprise that the effects of retailers and their business partners, that other crises have permanently COVID-19 have created a surge in the collective No.1 focus is the safety changed our lives—like airport security mobile commerce. And with these new and well-being of families, customers and baggage screening, after the US developments not going away any time and colleagues. After that, they turn terrorist attacks on September in 2001. soon, three important questions are to the business. If you have a hard time wrapping your

Issue 42 2020 FUELWORLD 14 Section 1 Feature > COVID-19 > P97 head around all of the potential impacts truck drivers with little to no options for merchants will mitigate the risk of of COVID-19, think about this: food while on the road. A leading QSR falling behind. We are likely to see an in North America is allowing drivers to acceleration in the depth and breadth Once consumers have experienced order ahead and prepay, and collect of “contactless” click and collect and the benefits of mobile payments and their order in a designated trucker home delivery services, and retailers touchless commerce as a necessary curbside pick-up area. This new mobile realize the criticality of servicing a need means to obtain food, beverages, fuel, app ordering system is a huge step and desire, forged out of the adversity of personal care, household goods and forward for truckers, showing that this COVID-19. medical items, will they switch back to particular QSR is keeping a pulse on their pre-COVID-19 behaviours? consumer needs, and innovating to help COVID-19 has reminded the convenience those critical truck drivers during the How Are Retailers Responding? store industry about something COVID-19 pandemic. they've known for a long time. In the The Fuel Retail Industry future, investing in brick and mortar Saying Thank You What the Future Holds won't get you as far as investing in digital initiatives that let you connect A fuel retailer in Asia-Pacific is doing No one knows how long the current with consumers. Today there are their part to say thank you to essential crisis will last, but COVID-19 has many convenience stores that aren't workers who need to be out on the changed how consumers want to do getting much use. It's time to invest in road. By downloading their mobile business. Consumers will continue initiatives that create awesome digital app, consumers gain access to mobile to seek digital capabilities and experiences for consumers. If we don't app pay at pump, and take advantage experiences from retailers and brands disrupt our business model, someone of a 10 cents off per litre discount for that have a positive impact on their else will. the entire month of April. Consumers lives. These new digital experiences are already showing a 42% increase in unfamiliar with the app are given clear 1 online shopping, a 13% increase in click https://chainstoreage.com/survey-consumers instructions on how to download it, -shop-differently-during-covid-19-pandemic including adding a payment method. At and collect, a 12% increase in ordered the heart of this campaign is compliance takeout for the first time and 19% 1 with COVID-19 rules, such as social ordering takeout more frequently . So, we must ask: Are these new behaviours distancing and reducing cash handling. About P97 Networks If their consumers just need to fuel, this becoming part of everyday life? And If so, retailer is using digital technologies to how will convenience and fuel retailers P97 Networks, Inc is a keep them as safe as possible, while compete without them? If the answer Software as a Service provider rewarding with a significant discount. is yes, then we must be prepared to do specializing in consumer one thing: change. Change requires a engagement, mobile commerce and touchless commerce. The Convenience Store Industry deep look at the people, processes and technology needed to prepare for the P97 solutions offer more than just enabling consumers Contactless Delivery future. It requires a serious look at what inside the business model needs to be to meet their daily needs, A leading convenience store in North and pride themselves in adjusted or all together scrapped. And America with high adoption of their providing a service to millions finally, it warrants a serious discussion mobile app due to features such pre- of consumers worldwide order, pre-pay and delivery, is seeing regarding what life lessons were taken that work to limit COVID-19 a significant uplift in transactions from the experience that will help drive exposure around the globe. since the threat of COVID-19 surfaced. future events. P97 provides secure, cloud- Now with consumer concerns over based mobile commerce, social distancing, they have added Mobile Commerce (mCommerce): digital payments and marketing solutions for the an additional feature and option a channel that helps curb the fuel and convenience retail of contactless delivery, allowing spread of COVID-19,and a digital industry. P97’s mCommerce consumers to have their products left initiative retailers are working on solutions enhance the ability at their front door by the driver. Similar at rapid speed to accommodate to attract and retain customers to the fuel retailer, they are rewarding by securely connecting millions consumers who choose this option, the shift in consumer behaviour. of individual mobile phones with free delivery for the entire month with merchants using identity, of April. geolocation-based software Even during a pandemic, keeping that creates a unique mobile a pulse on consumer behaviour is consumer experience. The Quick Service Restaurant imperative. Interestingly enough, it's (QSR) Industry during these times when consumers For more information, follow Curbside Pickup for Trucks create new habits. By building upon us on Twitter @p97networks or As more rest stops and restaurants existing digital technologies, innovating, visit www.p97.com. close each day, it leaves millions of and listening to consumers, retail

FUELWORLD Issue 42 2020 IT IS NOT A SIMPLE WEB IT IS A SMARTWEB

We have put together our technological ambition and absolute customer orientation to develop our new smartweb, where you will ﬁnd customized advice and complete information about our products and services. And all this, in the smartest, and most usable and fast way.

Welcome to the Smartwash World.

www.istobal.com 16 Section 1 Feature > COVID-19 > OPW

COVER STORY OPW Retail Fueling Launches New Virtual Trade Show OPWGLOBAL.COM/VIRTUAL-TRADESHOW

This unique digital experience will System for fuel dispensing, this sump running of their day-to-day operations, provide customers with access to a handles high-flow applications for retail which increases several fold if the series of informative videos and product truck stops and hybrid convenience service station includes a convenience- demonstrations in lieu of the trade stores that have included high speed store offering. shows that have been cancelled or diesel lanes in their fuel offering. The postponed. new HiFlo Loop System includes 3” fuel Not many have the time or depth of pipe, 6” access pipe for retractability, 2” knowledge to stay compliant with the The OPW Virtual Trade Show will impact valves and satellite loop sumps complete menu of local, state and officially launched on April 8 and is for fuel dispensing on both sides of a federal regulations. Manufacturers of free to attendees. “Convenience stores high-speed truck lane. fuel-dispensing and storage systems and fuel service stations are essential and equipment, realizing the pressure businesses and our job at OPW is to help Cleaner Fueling Nozzles: OPW 14 Series that fuel-site operators are under to not keep their fueling operations compliant, nozzles set a new standard for both only optimize business performance, but contained and running efficiently, dripless gasoline and diesel capture also stay true to the strict set of rules regardless of what’s going on in the nozzle technologies. The newly added that govern the operation of their sites, world,” said Ed Kammerer, Director of 14BP model in the 14 Series of cleaner, have made huge strides in developing Marketing and Global Product Strategy greener fueling nozzles, combines components that meet specific for OPW Retail Fueling. “Since all of patented, free-draining dripless-spout regulatory demands. the spring shows were cancelled or technology from the 14E (still the postponed, we decided to bring the trade industry’s first and only CARB-Approved On October 13, 2018, the U.S. Environ- shows to our customers by launching Dripless Conventional nozzle) combined mental Protection Agency’s (EPA) a Virtual Trade Show to show them the with technologies from the industry “Revising Underground Storage Tank latest innovations in fueling.” standard OPW 11BP nozzle. Regulations – Revisions to Existing Requirements and New Requirements Following strict CDC (Centers for OPW Product Guide App: The Product for Secondary Containment and Disease Control and Prevention) Guide App pulls data sheets, installation Operator Training; Final Rule (40 CFR recommended social distancing instructions, product videos and more Parts 280 and 281)” was scheduled protocols, the demonstrations were into one easy-to-use mobile interface. to become effective. Concerning the filmed inside a fully furnished OPW Users can also view products in hi-res testing and maintenance of new or trade show booth, arranged by 3D renderings that act as interactive existing underground storage tank (UST) Cincinnati-based exhibit group Exhibit diagrams. Product components and part systems and their components, the Logistics. Each demonstration video numbers appear via clickable call-outs regulation created new standards and sequence features a detailed overview and product blueprints can be expanded strengthened existing ones. of key product attributes, supported by and rotated to isolate parts for detailed OPW created a program “Built For animations and downloadable collateral analysis. 08042020 The Test”, that highlighted the full material. A few of the new products range of OPW products that had been featured include: USA: OPW Helps Fuel Stations Remain Compliant engineered to meet the tenets of 40 CFR Parts 280 and 281, acknowledging HiFlo Dispenser Sump: The newest Fuel service station operators are faced the strain this new regulation could put addition to the prefabricated Loop with numerous demands in the smooth

FUELWORLD Issue 42 2020 Feature > COVID-19 > OPW Section 1 17

on fuel retailers who had to get their have different handling and compliance such as swivels, breakaways, nozzles sites into compliance. The ever-growing requirements, when considering and hoses that are NFPA 30 approved menu of fuels that they have on offer, the rules covering the storage and for use with specific alternative-fuel specifically in the alternative fuel realm dispensing of ethanol and biodiesel. formulations. In addition, all of the is another thing that can put regulatory hanging hardware kit components are stress on retailers. Retailers must be A series of Hanging Hardware Kits has shipped to the fuel site fully assembled aware that the specific ethanol and been produced by OPW Retail Fueling and have been tested for continuity and biodiesel formulations (E10, E15 and to tackle this challenge, which contain performance in changing environmental E85, along with B10, B20 and B100) all third-party approved hanging hardware conditions. 11032020

Issue 42 2020 FUELWORLD 18 Section 1 Feature > COVID-19 > AIUT

companies. The system has been fully COVER STORY implemented at service stations in the Polish market, as well as other sites in Europe and Asia.

Leak Detection Jakub Bularz, Director of FuelPrime at AIUT stated ‘I can say with full responsibility that FuelPrime brings our partners the expected benefits, both in terms of reducing fuel losses and maximising safety procedures. Currently, we are one of the few companies in the world that guarantee such a model of cooperation”

Summary FuelPrime, entirely designed and produced by AIUT, is intended for fuel stock management at petrol stations. It is a system that gives you the full control of the fuel flow from the refinery to the end customer. With this one smart solution you can easily increase business profitability and reduce both fuel losses and operational risk. All that for your convenience.

Company

The Polish company AIUT is one of the leaders on the European market of automation, robotics and dedicated solutions in the area of the Internet of FuelPrime Set to Impact The calculation method developed by Things (IoT). The company International Fuel Service the AIUT team of integrators is the most specializes in building robotic accurate of the three in the world which lines, automation of industrial Station Markets have been awarded the SIR3 (Continual processes and IoT solutions for Reconciliation) certificate so far, which industry. AIUT invests in its own FuelPrime is the unique leak detection technologies and products in the proves the reliability of the solution and tank monitoring product from AIUT, area of Intelligent Cities, Industry for fuel management. Test results headquartered in Poland. 4.0 and Radical Automation. were published on the National Work Currently, the company employs FuelPrime is capable of monitoring Group on Leak Detection Evaluations over 500 engineers who design various products, including traditional (NWGLDE.org) website. and implement technologically fuels (petrol, diesel) or alternative fuels advanced projects all over AIUT FuelPrime is an automatic and (LPG, CNG, LNG). The system is offered the world. The company has currently the most accurate system in the PRaaS (Process Responsibility as branches in Poland, Germany, a Service) model. available on the market for reconciling Romania, USA, India and China, and detecting fuel leaks at fuel service providing local design and service Fuel loss reduction system is at the stations. The solution and calculation support. During nearly 30 years forefront of the world's three solutions methods have been fully developed by of activity, AIUT specialists have for fuel management and leak detection. the research and development team of completed over 3000 projects in 45 It is the world's third intelligent solution AIUT, the European market leader in countries. The company's systems dedicated to the petrochemical industry, automation, robotics and dedicated IoT successfully operate, among which has been awarded the SIR3 solutions for industry. others, in the automotive, energy certificate. The FuelPrime method and fuel industries. employed has been proven to detect The AIUT FuelPrime solution has already Website: www.fuelprime.com the smallest possible amount of fuel proved itself in the field and is currently leakage in real time. used by one of the major global oil

FUELWORLD Issue 42 2020 Feature > ISTOBAL Section 1 19

ISTOBAL: Focus On Digitalization & Innovation In 2020 Digitalization, innovation and new business 78% of the company’s production is Smartwash is the latest concept opportunities are strategies that the exported to more than 75 countries for digitalizing wash facilities. Spanish company ISTOBAL will wager around the world. To consolidate its upon in 2020 to continue growing. In leadership, the group will also try to This pioneer technology is making addition to developing products and gain market share in the countries wash services more profitable services adapted to the new mobility where it is present and will focus part and helping to improve the user scenarios and for all types vehicular, of its efforts on markets with greater experience. Already well-established the company, within its strategic plan, potential like the US, New Zealand, in Spain, the UK, Austria, Netherlands, plans to continue along the path of China, Germany and Poland. Sweden and Turkey, Smartwash by growth in recent years and will boost the ISTOBAL is the only technological Another of ISTOBAL's strategic lines connectivity of washing facilities with solution in the market that allows wash to increase its competitiveness and Smartwash technology. facilities to become 100% connected. efficiency will be the digitalization of As a global provider of innovative vehicle the company and the introduction of By incorporating IoT, the solution allows washing solutions that improve the user new technologies in its production services to be managed digitally in experience and provide value to the plants. An example of this area of real time and on any device thanks to customer, increasing the profitability of work is the new smart webpage the completely connected equipment washing business, ISTOBAL, through recently launched, with a pioneering (rollovers, tunnels, jet wash and vacuum its Quality, Innovation, Aftermarket and focus on its sector and incorporating cleaning areas). All the relevant figures Chemical Product departments, will the latest technological advances. and information about the status of the continue to strengthen its position. 10012020 facility can be extracted and analyzed via

Issue 42 2020 FUELWORLD 20 Section 1 Feature > ISTOBAL

a simple control panel, with the added This compatible technology can be what they consume and keep the rest of bonus of remote machine monitoring integrated into third-party apps via an the credit for the next wash. and management, as well as detailed API interface. It also enables various The licence plate recognition system information about user´s behaviour. facilities to be managed and monitored identifies the different users of the on the same digital platform. Maximum productivity and wash facility, allowing them to start the profitability In terms of facility management, machines with the app from the comfort of Smartwash by ISTOBAL also allows their car. It also incorporates new security ISTOBAL is redefining the vehicle wash technical data about the current status systems, allowing the user to stop the and care sector with this innovative of the machines and consumables to equipment via the app or by pressing the technology, creating intelligent wash be collected at the click of a button, horn for 3 seconds in case of emergency. facilities based on connectivity and while an advanced remote monitoring insights into user habits to deliver services system offers technical assistance from SMARTWASH for Fleets of the highest quality. ISTOBAL so that any issues that arise With Smartwash, the company is can be rectified quickly and effectively. As part of its commitment to digitalization, maximizing the performance of its ISTOBAL has also developed Smartwash facilities while also making businesses A better-quality digital wash for Fleets. the market's first digital more profitable. Reduced wait times experience without the need to platform for automating and monitoring between washes, increased wash leave the car the wash process for any fleet of vehicles. frequency and average billing are This innovative platform manages fleet just a few of the achievements of Smartwash by ISTOBAL transforms wash services, optimizing the wash this technology, which also allows the user experience, offering a better- process by increasing the level of control for tailored promotions to enhance quality wash service that incorporates and delivering speedier results. For customer loyalty. digital technology via a mobile app. example, it allows all kinds of information Available on Android and iOS, the ISTOBAL also puts at the service of to be visualized in real time, such as Smartwash by ISTOBAL App boasts the wash facility manager all kinds of the number of vehicles washed, wash all sorts of interactive features that information so that they can make the frequency, registered vehicles or the make the wash experience faster, more best decisions to increase the profitability relationship between licence plates and convenient, easier and more customized of their business. The technology also wash programs. - without the need to leave the car. provides detailed financial reports about Among other benefits, it also has an the number of wash services used, along The App enables any Smartwash facility automatic vehicle recognition system and with various statistics such as billing by to access customized promotions and assigns the respective frequency and wash services, programs and user types. In allows the user to buy a wash program program without the need for the driver to addition to managing loyalty schemes or (rollover or tunnel) as well as credit for leave the vehicle. This eliminates the risk generating tailored offers and promotions, the wash center and vacuum cleaners. of confusion, preventing the driver from the user can also assess the effectiveness In addition, in the jet wash area, this choosing the wrong kind of wash program. of these campaigns. technology allows users to pay only for 13032020

FUELWORLD Issue 42 2020 WWW.PW-ASIA.COM Oil Company Retail Brand News > Asia: News & Updates Section 2 21

PHILIPPINES ASIA BIR Commences Fuel Marking Program NEWS INDEX: Phoenix Petroleum Starts ‘Tulong para sa Taal’ Campaign AUSTRALIA Shell and PTT Fuel Excise Taxes BP Qantas Deal Gets ACCC Go-Ahead Phoenix Petroleum Will Transfer 72 CO- Caltex Response to Media Speculation DO Sites To Subsidiary Caltex Appoints Matthew Halliday PTT Provides Relief Goods To Taal Interim CEO Evacuees Charter Hall Retail REIT to Increase Shell Opens Shelter Stations 24/7 Stake in BP Portfolio Caltex Philippines 2019 Highlights Couche-Tard Raises Bid for Caltex to Cleanfuel Cainta Opens $5.9 Billion Former IOC & BPCL Chairman Joins Fuel Watch Act To Be Introduced For Reliance To Steer Fuel Retail Venture Phoenix Petroleum’s Operating Income Real-Time Pricing Up 12% in FY2019 Due to Improved Rosneft Targets BPCL with Eye on Fuel Efficiencies New Fuel App – EzySt Launch Retail Network Porsche Announces Partnership with Shell Energy & Inox LNG Distribution SINGAPORE Mobil as Official Fuel Partner Agreement Caltex Jurong Spring Wins BCA Green Mark Platinum United Petroleum Offers $1,000,000 To INDONESIA Bushfire Disaster Appeal Caltex Launches Instagram Filter Game B30 Biodiesel Mandatory Use United Petroleum & Hawthorn FC Commenced PW Event in Singapore Postponed Partnership BP & AKR Target of 350 Sites Update S. KOREA Viva Energy Invests $100m For Geelong Maintenance Pertamina Posts Net Profit Hyundai Signs MoU With U.S. Energy Department Viva Energy Becomes BioEnergy Pertamina Digitalization of Fuel Service Australia Member Station Update SK Networks Sold to Three Companies Pertashop Offers Business Venture For SRI LANKA BANGLADESH Rural Partners Lanka IOC Launches 4th EV Charging Pertamina Collaborates with Petro PT Pertamina Affirms Safe Fuel Supply Products Station Prime Bank & Clean Fuel Sign JAPAN THAILAND Agreement Tsuruga City & Toshiba Energy Launch Bangchak Launches “Hi Diesel S B 10” H2One Station Unit BHUTAN Bangchak Fuel Retail Supplies Hand HPCL Opens Its First Fuel Service MALAYSIA Sanitizer In COVID-19 Fight Station B20 Biodiesel Program Starts In E20 To Be Primary Fuel Langkawi BRUNEI Esso Announces New Chairman and Petron Creating a Cashless Transaction Managing Director Shell Presents Two New Motor Fuel Community Products PTT Sets 2020-2024 Investment PetronasDagangan Payment App Expenditure Plan Brunei Shell Marketing Marks 60 Years Of Service Shell Malaysia Waives Touch ‘N Go Top- Key Commercial Client Backs ‘PTT Up Fee UltraForce Diesel B10’ CAMBODIA Petronas ROVR Widens Refuelling VIETNAM Focus: Sokimex Petroleum Cambodia Coverage Beyond Stations PVOIL Fuel Retail Network Expansion Fossil Fuel, Diesel Prices Continue Seng Group to Introduce New Fuel Decline Brand CHINA B30 Biodiesel To Be Implemented by 2025 FGS With CNPC Zhejiang Offers Fuel Discounts For Medical Staff Dealers Propose Price Floors for Fuel FIVE Petroleum Launches its First Fuel INDIA Station Govt Sets Conditions For BPCL Stake Fuel Service Station Operating Hours Sale Change BPCL Introduces FINO Banking Services Shell Takes Added Measures For DPIIT Launches Paperless Licensing Customer, Station Protection Process For Fuel Service MYANMAR HPCL & EESL EV Charging MoU Ministry of Electricity and Energy IndianOil Commissions 19th Aviation Reports Fuel Service Stations Count Fuel Service Station Indian Oil Ventures With Doorstep Fuel NEPAL Delivery Facilitators 18 Kathmandu Roadside Fuel Service Indian Oil Prepares For BS-VI Fuel Sale Stations Faces Relocation IndianOil Inks MoU with Shriram Fuel Service Stations To Limit Fuel Sales Transport PAKISTAN India State Refiners Reduce Production Euro Oil Launch New Fuel Service Station Panchkula First CNG Station Launch in April PSO Forms Partnership With Uber Pepfuels Ensures Smart Fuel Delivery PSO Appoints Syed Muhammad Taha MD Reliance Outperforms Fossil Fuel, Diesel & CEO Sales

Issue 42 2020 FUELWORLD 22 Section 2 Oil Company Retail Brand News > Asia: News & Updates WWW.PW-ASIA.COM

Couche-Tard Withdraws Bid for Caltex Australia

Canada’s Alimentation Couche-Tard Couche-Tard raised its offer in mid- our proposal at that time,” Brian Hannasch, has decided not to proceed with a February, while privately-owned UK President and Chief Executive Officer of takeover bid for the company due to convenience store retailer EG Group Couche-Tard, said. economic uncertainties posed by the made a rival offer of A$3.9 billion in As a big supplier of jet fuel in Australia, coronavirus pandemic. cash for Caltex’s convenience stores Caltex has been hit particularly hard plus shares in a spin-off company Couche-Tard said it has decided not to by airlines grounding their fleets. made up of its refining and fuel proceed with an A$8.8 billion ($5.6 billion) Caltex, however, said that it was ready to distribution assets. takeover bid for Caltex Australia Ltd due weather market uncertainties owing to economic uncertainties posed by the Couche-Tard said that while it has to cost cutting measures, while lower coronavirus pandemic. Couche-Tard said secured all necessary financing and crude prices were also expected to in a statement it may re-engage with Caltex remains an important part of its reduce its working capital requirements. the Australian convenience store, fuel Asia Pacific expansion strategy, it was not “We remain confident in the strength of service station and refinery company once in a position to make a revised proposal Caltex as an independent business, and there is sufficient clarity on the global at this time. “Our current plan would be should we receive an approach in the outlook. In a separate statement, Caltex to re-engage the process once there is future would be willing to consider said it remained well-positioned as an sufficient clarity as to the global outlook, it on its merits,” Caltex Chairman independent business, but would be willing and the work done to date should mean Steven Gregg said. 20042020 to consider any future approach. that we will be able to quickly formalize

Indian Government Sets Conditions For service station in Kalumpang, Selangor, create new enterprise opportunities by BPCL Stake Sale which also marks the debut of its offering smaller and easier station setups Ultimaxx range of fuels and integrated for new entrepreneurs. 16032020 The expression of interest (EoI) for Woo! Mart convenience store. Bharat Petroleum Corporation Ltd., Thailand: PTT Sets 2020-2024 stipulates $10 billion minimum net Operated by Pahang-based Seng Investment Expenditure Plan worth as one of the eligibility criteria, set Group, which has been in the fuel retail by the government, clearly excluding business for nearly five decades, the PTT Public Company Limited has prepared public sector units having 51% govern‑ new brand marks the company’s first its 2020-2024 capital investment expenditure ment ownership from the bids to buy independent foray into the fuel retail plan valued at 180.814 Billion Baht, under the government’s 52.98% stake in business. The group already represents the sustainable management framework to India’s second biggest oil refiner. BHPetrol, whose fuel service stations balance 3Ps; People, Planet, and Prosperity. are also operated by dealers under the The consortium of investors that will Consequent to the country’s develop- Seng group of companies. bid for taking a stake in the oil refiner ment strategy, changing trends of and marketer cannot have more than Established in 1971, Seng Group consumers’ behavior and technology, four members, and each must have a operated Esso and Mobil stations when and clean energy trend, five-year minimum net worth of $1 billion, stated the brands were present in Malaysia, provisional capital expenditure worth at the department of investment and and the group of companies also 203.583 Billion Baht has been prepared public asset management (Dipam) in provide operating solutions to fuel by PTT to enhance collaboration among the document. It also requires the lead service station operators, including PTT Group, for example, LNG Value member to have 40% of the net worth the construction of new stations. Five Chain, Gas to Power Project, and new proportionately. Petroleum added that it would be able to energy-related businesses. To utilize technology, for example renewable The sale of the profit-making company energy, energy storage, electric vehicle, was approved by the cabinet last year. as well as the projects facilitating the To seek investor interest, Dipam, along national economic growth such as the with the oil ministry, had undertaken smart city project in Eastern Economic road shows in the US, London and Corridor (EEC), innovation will be Dubai. There was “sufficient interest” emphasized by PTT. in the stake sale, said a senior official. The last date for submission of EoI is PTT’s business and capital expenditure May 2. 10032020 plan is in line with the future business expansion. It also responds to its Malaysia: FIVE Petroleum Launches its mission to create energy security and First Fuel Station strengthen the national economy in addition to taking responsibility to Five Petroleum Malaysia has officially local community, society and natural announced the launch of its brand in the resources. 20012020 country with the opening of its first fuel

FUELWORLD Issue 42 2020 Oil Company Retail Brand News > Middle East: News & Updates Section 2 23

MIDDLE EAST NEWS INDEX: BAHRAIN Bahrain Considers Selling Oil Assets Stake Eni signs MoU to strengthen collaboration Energy Sector NOGA Opens Al-Saya Fuel Service Station SAUDIA ARABIA SASCO’s Six New Fuel Service Stations IRAN Open NIORDC To Protect Fuel Service Stations Saudia Arabia Government Adds Two JORDAN Companies To Operate in Fuel Retail Fuel Service Stations Exempted From Aramco Partners With Formula 1 Curfew SASCO’s Qualification Certificate Renewed For 3 Years KUWAIT KNPC Opens First Jaber Al-Ahmad City UAE Fuel Service Station ADNOC Is UAE’s Most Valuable Brand For Second Time LIBYA ADNOC Distribution Net Profit Increase Brega Oil Assures Consumers Steady ADNOC Distribution Plans Record Fuel Supply Investment to Develop Fuel Retail OMAN Network Oman Oil Mou for Special Needs ADNOC Rewards Introduces Points- Equipment to Schools Based System OOMCO To Open First Green Service ADNOC Supports Social Distancing Station CAFU Extends To Oman Oman Oil Marketing Company Signs Edenred Will Acquire Mint’s Payroll Card Long-Term Contract With Port Of Duqm Portfolio Oman Oil New Smart Mobile App ENOC’s Fuel Service Station of the Future Reaches 40% QATAR ENOC & Idemitsu Lubricants Production, WOQOD Launches Al Sailiya -2 Fuel Supply and Service Agreement Service Station ENOC Collaborates With SAP for Young WOQOD Opens Umm Al Seneem Fuel Professional Program Service Station ION EV Charging Station Promotion to Woqod’s 100th Fuel Service Station Encourage Electric Vehicles Launch WOQOD’s Al Nigyan Fuel Station Is Launched Woqod Generates QR. 1,216 million In 2019 Woqod Al Maamoura & Al Mearad-2 Fuel Service Station Launch WOQOD New App Addition Eases Fahes WOQOD Offers Free Sanitizing Service

Issue 42 2020 FUELWORLD 24 Section 2 Oil Company Retail Brand News > Middle East: News & Updates

Bahrain Considers Selling Oil Assets Stake

With Bahrain, the smallest Gulf Arab country seeking to national oil company Saudi Aramco last year, “nothing is not balance its budget, the country is considering the transfer of for sale anymore,” Al Khalifa said. some of its oil and natural gas assets into a proposed state- run fund in which it could sell shares to investors. As crude prices tumbled by more than half since June 2014, Oil minister Mohammed bin Khalifa Al Khalifa said that the Bahrain has struggled, and Saudi Arabia, the United Arab Emirates government is working on the project and may decide to and Kuwait together pledged $10bn in financial support for proceed with it later this year. Decisions on which assets to Bahrain in 2018. A road show is being planned for later this put into the proposed fund and how to value them are still year, inviting international energy companies to sign deals to being discussed, he said.After Saudi Arabia sold a stake in produce at three new offshore gas blocks. 18032020

Iran: NIORDC To Protect Fuel Oman: OOMCO To Open First Green Qatar: Woqod’s 100th Fuel Service Service Stations Service Station Station Launch Iranian fuel stations, especially in high- Oman Oil Marketing Company (OOMCO), Qatar Fuel "WOQOD" has kicked off risk areas of the country, are being in an effort to charge the national New Industrial Area fuel service disinfected on a daily basis to prevent initiatives towards environmentally station, increasing the company’s the spread of coronavirus. responsible future, is set to open the total number of fuel service stations country’s first green service station, NIORDC had earlier announced in a to 100, which is part of its ongoing furnished with a range of unique statement that in order to protect the expansion plans to be able to serve eco-friendly features including solar public health, all fuel service station every area in the country. panels, LED lights, a Vapor Recovery operators are required to do the filling System (VRS) and an electric vehicle (EV) operation for drivers otherwise supply WOQOD's Managing Director & CEO, charger. them with gloves and disinfectants to Saad Rashid Al Muhannadi, expressing refuel their cars themselves. David Kalife, CEO OOMCO, commented pleasure in opening new fixed fuel that this is a major, ambitious service station in New Industrial Area, Following the outbreak of covid-19 project towards leading the fuel said, “WOQOD aspires to expand its in Iran, which spread rapidly among industry into a more sustainable and fuel service station network in the the residents of the capital, the environmentally responsible future. country to meet the rising demand for Fire Department of Tehran made “Through using modern innovations, fuel products and achieve the goal of arrangements with the Municipality we have continuously been supporting providing customers with access to of Tehran to disinfect public and Oman’s national strategy to reduce its best-in-class products and services crowded places. 16032020 carbon dioxide emissions and this is at their convenience and comfort. Source: Tehrant Times the latest in a long list of environmental WOQOD has recently accelerated the preservation practices adopted by us.” process for the construction of new fuel stations to meet the fuel and Kuwait: KNPC Opens First Jaber EV chargers, a convenient mode of energy needs of the country." Al-Ahmad City Fuel Service Station recharging that will ease electric vehicles which need recharging will be Kuwait National Petroleum Company Spread over an area of 14400 square provided by the new station, producing (KNPC) has launched its first fuel service meters, New Industrial Area fuel less greenhouse gases and other station located in Jaber Al-Ahmad service station has 3 lanes with 6 emissions than conventional vehicles, Residential City, which is the newest dispensers for light vehicles, and 2 along with VRS technology, which will among a number of stations scheduled to lanes with 4 dispensers for Heavy convert gaseous emissions to liquid and be opened in the new residential cities in Vehicles, serving New Industrial effectively eliminate the release of fuel the north and south of Kuwait. Area and its neighborhood. Round- fumes. Khalid Ali Al-Kharafi & Brothers Company the-clock services to residents, are for Construction Contracting, have carried The first such venture that prompts offered by the new station, in addition out the construction of the new station, conventional stations to go green and to Sidra convenience store, manual which is one among 8 stations to be built. eco-friendly in the Sultanate, is the car wash, oil change and tire repair, Green Service Station by the OOMCO, for heavy vehicles, besides the sale of CEO Waleed Al-Bader said that these highlighting the country’s long-term conventional fuel and diesel products stations are due to start operations early strategy to transform Oman’s fuel for light vehicles and heavy Vehicles. 2020, besides the opening of another ten industry by sustainably providing top- 17012020 stations being constructed by Combined notch services to all its customers. Group Contracting Company. 22012020 09012020 Qatar: http://www.woqod.com/EN

FUELWORLD Issue 42 2020 Oil Company Retail Brand News > Africa: News & Updates Section 2 25

AFRICA

NEWS INDEX ANGOLA Angola Government to Support Retail Fuel Network Expansion BP Angola Commits $6.1M of funding for Landmine Clearing Charity HALO Trust Sonangol & Total Collaborate On Fuels & Lubs EGYPT First Integrated Natural Gas, Electric KENYA SOUTH AFRICA Charging Station Installed Rubis to Retain Gulf Energy Staff After Engen KlevaKidz Spreads Life-Saving El Mostakbal Agreement For Fuel Acquisition Safety Messages Engen Donates R2m To Disaster Relief Service Stations LIBYA Organization ENOC Misr Commences Lubricants Sharara Oil Activates Phase 1 of Manufacture e-payments Plan UGANDA Vivo Energy Honors Tanker Drivers ETHIOPIA MAURITIUS Zambia TAF Oil Opens Aircraft Fuel Depot Vivo Energy Achieves Triple ISO ZAMTEL Partners with Mount Meru Fuel Certification GHANA Retail Network ‘Efie ne Fie’ Rewards 800 More MOROCCO ZIMBABWE Customers from GOIL Vivo Energy Invests in the Extension of Trafigura Pte Becomes 100% Owners Of IOCL To Technically Support NPA On LPG its Shell Fuel Retail Network Cylinder Recirculation Trafigura Zimbabwe GOIL’s ‘Efie ne Fie’ Promotion Rewards NIGERIA Total Invests $4 Million for Fuel Service 2,500 Customers Asharami Synergy Debuts In Lubricants Stations with Solar Energy GOIL Launches RON 95 Market Zera Announces New Regulations NPA Introduces Fuel Product Marking EternaPlc Has Nnamdi Obiagwu For Zuva Petroleum Accepting Foreign Scheme phase II Executive Director/COO Currency For Fuel NPA’s Digital Command And Control Enyo Retail Teams Up With Cars45 Centre Launched Enyo Welcomes Creative Individuals To Puma Energy Promises Greater Design Future Fuel Station Footprint In Retail Market DPR States Conditions For Station Total Commissions Refurbished Pig License Renewal Farm Fuel Service Station DPR Shelves Manual Processing Of Santol Energy Fuel Retail Network Licenses, Permits Expansion NPA Sign Technical Cooperation Sahara Group Affiliate Launches New Agreement With K-Petro Fuel Service Station NNPC Retail Introduces Six Lubricating Oils Vivo Energy Helps Lorry Parks Fight OVH Energy Marketing Launches Dei-Dei COVID-19 Fuel Station

Issue 42 2020 FUELWORLD 26 Section 2 Oil Company Retail Brand News > Africa: News & Updates

Angola Government to Support Retail Fuel Network Expansion

Angola is in need to expand its fuel retail network, according with the new additions being located mostly in the eastern regions. to a study by the Angolan Regulatory Institute of Petroleum The national oil company Sonangol, dominates the Angolan Products, an entity working under the Angolan Ministry of fuel distribution market which owns 40.1% of the stations, Mineral Resources and Petroleum. Pumangol, with 7.05% and Sonangalp, with 4.7%. Independent smaller operators own the remaining share of the market. The study identified areas where fuel supply was insufficient and Since the country and its people depend chiefly on road the Ministry to draft a development strategy to correct those needs. transportation, rather than railways for their daily lives and Angola has 1,107 operational fuel stations, as of June 2019. The economic activities, fuel service stations are a fundamental government aims to have 1,132 operating fuel stations by 2022, part of Angola’s transport infrastructure. 02032020

Egypt: El Mostakbal Agreement For aviation safety standard. The firefighting trailers and buses will get their trucks Fuel Service Stations facility has a water tanker that can hold washed for free as drivers take a nap 300,000 liter of water. before they continue their long journey, El Mostakbal for Urban Development, "he added. 19032020 master developer of Mostakbal City Ata cost of 100 million birr, five aircraft located in the eastern extension of New fueler trucks have been imported Cairo, and Emarat Misr, have signed an by TAF Oil Ethiopia. “We have built a Zambia: ZAMTEL Partners with Mount agreement to open fuel service stations state-of-the-art facility that can cater Meru Fuel Retail Network in the third phase of Mostakbal City, built to the national carrier as well as other ZAMTEL, to make use of Digital Mobile on a total area of 11,000 feddan (45m sqm). airlines. We are now ready to provide Payment platforms ZamPay and an international standard service to The company’s Chairperson Essam Nasif, Zamtel Kwachahas partnered with Ethiopian Airlines and other airlines,” said the company’s strategy was to leading energy company Mount Meru, said TensaeAklilu founder president of focus on the service projects this which will see all Zamtel mobile TAF Oil Ethiopia. year, especially in the first phase, and money customers paying for fuel using provide all means of comfort and luxury Total Ethiopia, Oil Libya and National Oil Zamtel Kwacha through a short code for the city’s residents, and added, “The Company (NOC) is being joined by TAF *344# and ZamPay a QR code based contract is proactively for our plans and Oil which have been providing aviation platform at all Mount Meru service schedules for the development and the fuel in Ethiopian airports. 04022020 stations across the country. development of the third phase.” Making Mount Meru the third biggest Part of the company’s expansion plan Ghana: Santol Energy Fuel Retail Fuel Marketing Company in the country is inside Egypt, where the company managed Network Expansion its current network of 45 service stations around the nation. Zamtel’s commitment to select several distinctive places The company has launched a fuel to the development of a cashless society and succeeded in operating 16 service service station located close to the is strengthened by its partnership with stations and catering cars in very Apostle Safo Junction in the Central Mount Meru, besides the enhancement central locations formed the contract. Region, as part of the plans by of the mobile wallet experience for Emarat Misr station in Mostakbal City’s management to expand across the consumers across the country. third phase, to be built on 6,016 sqm, is country. Along with the existing ones, planned to be opened in the first quarter the new station will deliver provide Mr. Bhavesh Bhai, Mount Meru Head of of 2021. 18022020 'clean fuel and friendly service' to its Retail, said the partnership is significant Egypt: emaratmisr.com customers under hygienic conditions as it will eliminate cash handling risks with safety protocols against the across its retail chain.“ As Mount Meru coronavirus pandemic. we are excited with this partnership, Ethiopia: TAF Oil Opens Aircraft Fuel as our fuel service stations have faced Santol Energy has decided to play Depot challenges with handling cash due its part in helping curb the spread to high risks associated with cash. TAF Oil Ethiopia, one of the local energy of the global COVID-19 pandemic, by Depositing cash to banks is another companies in the country has launched distributing free hand sanitizers to all area that we have faced as a business an aircraft fuel depot,built at the Addis its customers. Ababa Bole International Airport. and the coming in of Zamtel Kwacha CEO of the Company, Fareed Amin and ZamPaywill eliminate this Work on the three aircraft fuel tankers Yakubu said, “Drivers, passengers and challenge.We want to encourage our each with a storage capacity of two their customers can be assured of customers on all different networks million liter of fuel and a fire fighting good hand-washing practices with soap to download the ZamPay App and installation began two years back under running water. Drivers on a long- also subscribe to Zamtel Kwacha in at an investment cost of 450 million distance journey are to anticipate getting order for them to enjoy this exciting birr, in accordance with international a promo food pack whilst those with long service,” he added. 23032020

FUELWORLD Issue 42 2020 Oil Company Retail Brand News > Europe: News & Updates Section 2 27

SCOTLAND UK EUROPE Only Hydrogen Station Between Aberdeen & Sheffield Launch NEWS INDEX: Penny Petroleum Buys Two Fuel Service Stations AUSTRIA Change in Approach now needed for OMV Fuel Service Station Potential Scotland’s Infrastructure Divestment Process Shell Unveils Self Energizing Features in IRELAND SLOVAKIA Vienna Fuel Service Station DCC Takes Over 22 Tesco Fuel Service Shell, IONITY Install Fast Charging Station Stations AZERBAIJAN Inver Fuels Launch New Xtra Fuel SPAIN SOCAR Opens 44th Fuel Service Station Ireland & Denmark Go Into Lockdown AOP, CLH Partner For Eco Fuels Promotion SOCAR Opens 31st Fuel Service Station Irish Petroleum Industry Association BP Acquired Comill as 2 Group Fuel Retail Network at Madrid BELGIUM Implements Strict Protocols at Fuel Service Stations BP Opens a Self-Sufficient Fuel Service Total Opens its First bioGNV Station in Station in Corralejo Brussels Valero Strengthens Texaco Network in N Ireland Cepsa 7 Redexis First VNG Station Launch UPEI Backs European Climate Law Cepsa Implements Self Service To Curb BOSNIA AND HERZEGOVINA ITALY Covid-19 Spread New ISOMAX - MESIC COM Partnership Q8 Inaugurates the Green Villoresi Fuel Easy Fuel 2020 Fuel Retail Network Update Service Station BULGARIA SWEDEN Petrol Gets Two Fuel Supply Contracts LATIVIA Gasum’s Ninth Fuel Service Station Launch Shell Contributes Fuel For Emergency Circle K Opens New Site With €2m Gasum Liquefied Natural Gas(LNG) & Services Investment Liquefied Biogas(LGB) Fuel Service LITHUANIA Station Launch CROATIA Magnus HeimburgTo Be Preems Top First LNG Fuel Service Station Launch PKN ORLEN Opens New Fuel Service Stations From August 2020 CZECH REPUBLIC MOLDOVA SWITZERLAND Benzina Wins ‘Trader of the Year’ Award Neste To Deliver SAF At Zurich Airport Jan Černý Teams Up With Mogul Rompetrol Opens New Chisinau Fuel BENZINA Racing21 Service Station TURKEY Unipetrol Reports Revenue of CZK 129 NETHERLANDS Demirören Holding Sells Total, M Oil billion in 2019 New DCB Energy Service Station Launch Shell &Turcas Introduces Country’s First LNG Station ENGLAND UK Fieten Oil Fuel Retail Network Expansion Byron Barker Joins Essar’s Retail Team OrangeGas Collaborate For Clean Fuel UKRAINE Certas Energy Breaks Ground On New Tamoil Launches New Unmanned Site SOCAR to Open Fuel Service Station HGV Refuelling Bunker NORTH MACEDONIA Complexes Complex Fuel Retail Scam Identified Makpetrol Posts Rise in 2019 Net Profit GLOBUS-PETROLEUM Is ‘National Harvest Energy To Make Road Tanker Business Rating Leader’ Logistics Operations In-House POLAND PKN ORLEN Sponsors Alfa Romeo WALES UK Reynolds Logistics’s Latest Volvo Trucks Fuel Retail Scam Run Gasrec’s Tanker Deliveries Racing Team Simpson Oils Selects JET PKN ORLEN Posts Record-Related Profits Orlen Produces Disinfectant To Fight FINLAND COVID-19 Gasum Kuopio Fuel Service Station Launch Porvoo Refinery’s Turnaround Delayed ROMANIA By COVID-19 KMG International Develops Premium Neste Picked Most Sustainable Brand Winter Fuel Neste Reacts to Finland Strike Affecting OMV PetromTo Support Shipping Fuel Distribution Industry with Unique Product MOL Group Opens "GROWWW 2020" FRANCE Project for Graduates French Refinery Strike Loses Momentum GNVERT Launches Latest GNLC Station RUSSIA Total Mulls Stopping Fuel Oil Sales To Gazpromneft-Aero Strengthens Aviation Power Markets Refuelling Network Gazpromneft-Aero’s Distribution GERMANY Network Grows ORLEN Synchronizes Its Brand In Germany Gazpromneft-Aero Joins Joint Inspection Heidelberg First Hydrogen Station Group Ltd Launch at Speyerer Strasse 20 Gazprom Completes Second Sakhalin Liqvis With Echo To Increase LNG Fuel CNG Fuel Station Station Network Lukoil To Collaborate With Udmurt Total’s Fuel Stations Go 5G With Vodafone Republic Uniti Expo 2020 Postponed Till February 2021

Issue 42 2020 FUELWORLD 28 Section 2 Oil Company Retail Brand News > Europe: News & Updates

Austria: Shell Unveils Self Energizing Features in Vienna Fuel Service Station

Shell’s latest fuel service station which energizes by itself, Astrid Adamek, Head of Shell's fuel service station business in owing to photovoltaic system, has been unveiled at Vienna's Austria, remarked that they want to help their customers stay Urban Lakeside. mobile and at the same time work with society to achieve the Paris climate goals. “Because: the world needs more energy, Photovoltaic elements are included on three walls of the shop but less CO2. The importance of electromobility will no doubt building of the new fuel station, which in the future, should increase in the passenger car sector. We think this technology supply around 70% of the electrical energy required, for makes sense and want to do our part to pave the way for it,” he instance for cooling, lighting and the operation of the modern said. Nine Shell fuel service stations in Austria already have air-heat pump of the heating system. At Shell, energy-saving electricity charging and e-charging stations are also to be LED lighting has long been a standard. provided for future new buildings. 06012020

Wales UK: Complex Fuel Retail Scam Identified Two fuel service station stores lost significant amounts of stock in a complex scam, prompting North Wales Police to warn fuel service station owners and employees to be cautious. Over the weekend, a fuel service station on London Road, Valley, was targeted and a fuel service station in the Wrexham area is recently believed to also have been a victim. The swindle begins with a fraudster, PKN ORLEN began its strategy and outstanding history as a global supplier of pretending to be an area manager of a process of unifying the image of its fuel fuel performance packages and their highly franchise, is able to convincingly ask retail network for international markets effective formulations bring out the best in employees to send dispenser meter in November 2019. This included the fuels and engines. Inver Xtra will provide printouts to management through a cobranding at all stations in Germany, our customers and the Irish motorist with mobile phone number. Stock details Czech Republic and Slovakia, the logotype even higher quality fuel. 170220 are then enquired and requested of the ORLEN Group joined the local star that the stock be transferred to other and Benzina brands. Distributors, price Petrom Fuels Morocco has set up Base branches. The callers then use local pylons and screens inside the station were in Spain taxi companies to transport the stock. marked with it. The concern is also present Ahmed Bouaida , president and CEO of Ian Roberts, Area support sergeant for in Lithuania, but all stations from the the Petrom fuel service station, which has Anglesey, said that it is clearly a well- beginning operate exclusively under the a network of 250 service stations spread organized scam that targeted a local ORLEN brand. 08042020 throughout the Moroccan territory, will be business. 28012020 the representative of Petrole du Maghreb Ireland: Inver Fuels Launch New Xtra Fuel SA Branch Spain , its first international Germany: ORLEN International Service Inver Xtra launched into the Irish market company branch, whose objective will be Station Rebrand Launch on February 14th Feb, and is now the "import, export, purchase, distillation, available at all Inver service stations. refining, manufacturing and business of This is an important step to fully rebrand Chris O’Callaghan, Inver’s managing all hydrocarbons", as stated in the Official the network on international markets director. “For the past 35 years, Inver has Gazette of the Commercial Registry. and strengthen the company's position been a reliable supplier of unparalleled in Europe. There are already nearly 600 Petrom is the most important subsidiary quality fuels to the Irish market. We are fuel service stations operated by the of the Holsatek Group , managed by the delighted to continue to deliver on our ORLEN-star Group brand in Germany, Bouaida family. Currently, Holsatek is active quality assured fuel promise with Inver Xtra. available in every state. in the transport, real estate, technology, agriculture and fisheries, agribusiness and Ben Lenihan, Inver’s retail director, noted, The ORLEN fuel service station was opened media sectors in Morocco. With head- “Inver’s Xtra launch is very exciting and a in Seeberg-Ost near Berlin, at highway 10. quarters in Casablanca and more than 70 key part of its continued commitment to It operates in the concept of stop cafe and years of history, Petrom highlights on its serving quality assured fuels. As Ireland’s O! Shop. This means that customers can do website that it is a leader in the Moroccan fastest growing service station network, quick and convenient shopping, as well as hydrocarbons market , with a 50% market launching Inver Xtra was the next step take advantage of the rich gastronomic share for the distribution of fuel oil. Finally, in our nationwide expansion. In keeping offer, including hot dishes, e.g. hot dogs, the company is also engaged in the with our quality commitment, we are soup, hot sausages, i.e. popular bockwurst, distribution of butane gas and bottled working with a leading international as well as sandwiches, salads, freshly propane (bottles) throughout Morocco. additives provider. They have a long and squeezed juices and coffee . 17012020

FUELWORLD Issue 42 2020 Feature > ICS Scotland Section 1 29 Urgent Change in Approach now needed

Pictured left to right: Ian Russell, chairman of the Infrastructure for Scotland’s Commission for Scotland (ICS) presenting Michael Matheson, Cabinet Secretary for Transport, Infrastructure and Connectivity with Infrastructure the ICS’s Report. The Infrastructure Commission for factor in supporting the economy and economic potential, support jobs, and Scotland (ICS) has presented Scottish acting as an enabler to deliver effective enable our businesses and communities Government with a 30-year infrastructure public services, future infrastructure to strengthen and grow. strategy with an emphasis on delivering decisions should be based on their ability “We will now take the time necessary an inclusive, net zero carbon economy. to clearly demonstrate their contribution to carefully consider the report before to an inclusive, net zero carbon economy. The first publication of its kind in Scotland, updating Parliament on how we plan to the strategy follows a period of extensive “We do not underestimate the nature incorporate the recommendations into engagement with key stakeholders and and scale of the challenges facing future Scottish Government policy and the next organisations from across Scotland and infrastructure decisions and recognize Infrastructure Investment Plan.” beyond. It sets out eight overarching difficult decisions will need to be made. Established less than a year ago to themes and 23 specific recommendations This will require bold and determined develop Scotland’s infrastructure strategy for Scottish Government to consider. leadership from the Scottish Government. for the next 30 years, the ICS recognized The themes are: “However, this is not just a challenge net zero carbon and an inclusive growth 1. Future infrastructure decisions to be for the public sector. Critically it is a economy as two overarching policies based on delivery of an inclusive net call to everyone who plans, builds, that were priorities on both a national zero carbon economy invests in, owns, operates, regulates and global scale. Therefore, the ICS 2. Increased emphasis on “place-based” and, as importantly, uses Scotland’s placed these priorities at the heart of its infrastructure infrastructure. objectives, marking a sharp shift from 3. Maximize, broaden the use of and the overall policy convention of the last better maintain existing assets “If we can all embrace and build on the 50 years, which has broadly been aimed 4. Accelerate the decarbonisation of recommendations set out in this Report, at maximizing GDP. heat and transport we can go a long way to turning an The next stage of the ICS’ 18-month 5. Develop appropriately devolved infrastructure vision for an inclusive, net programme will see the Commission regulatory and pricing frameworks zero carbon economy into a reality.” provide guidance to Scottish Govern 6. Escalate and expand access to digital ment on how best to consider the and technology services Cabinet Secretary for infrastructure 23 recommendations set out in the 7. Improve and extend public engagement Michael Matheson said: “I’d like to thank strategy. 21012020 to shape decision making the Commission for submitting its report, 8. Explore options for long-term and following a twelve month process. independent infrastructure advice Other News ex Scotland UK “This advice will help shape how we plan 6th April 2020 - Penny Petroleum Buys The global focus on climate change, to invest in Scotland’s infrastructure, Stannington Station together with Scottish Government’s recognising the long-term objectives of 31st March 2020 - CJ Lang Celebrates own ambitious Net Zero Carbon target this Government to deliver an inclusive 100 Years by 2045, have profoundly influenced the and net zero emissions economy. work of the ICS in the development of 6th March 2020 - Hydrogen Station this 30-year strategy. “The value of investing in infrastructure Launch goes beyond the physical homes, schools 27th February 2020 - Penny Petroleum Ian Russell, chair of the ICS, said: “While and hospitals we see in everyday life. If Buys Two Fuel Service Stations infrastructure investment remains a vital done well, it has the capacity to unlock

Issue 42 2020 FUELWORLD 30 Section 2 Oil Company Retail Brand News > North America: News & Updates

Stewart’s Shops Buys Polsniello Fuels TravelCenters of America Opens Kilgore Store TravelCenters of America Expands Footprint in Utah with Opening of TA Express NORTH AMERICA TRAVELCENTERS Of America Executive Appointment NEWS INDEX: Love’s Travel Stops opens in Schuyler, True Blue Car Wash Buys More AEG &Fuelster Tech Partnership Nebraska Rainstorm Car Wash Locations API’S Sommers Highlights American Mansfield Energy Launches Mansfield U.S. Gain Builds New RNG Fueling Energy Leadership at USEA Forum On Demand Station for Moreno Valley USD Automotive Industry Executive Vic Keller Marathon Petroleum Appoints Michael J. Valero Announces Promotions Hennigan As CEO Acquires Autec Car Wash Systems Valero Brings GetUpsideTo 5,000 Plus Booster Fuels Welcomes Washington Majors Management Acquires Locations McPherson Companies’ Retail Fuel State Legislation Valvoline New Franchised Quick-Lube Contracts Offen Petroleum to Acquire Bosselman Center in Jacksonville, Florida Launch Mister Car Wash 2020's First Acquisition Energy & Carriers Veeder-Root Appoints Dave Coombe Motiva Has Amy Plato As Executive VP, BP Unveils BPme Rewards VP Racing Fuels Gets New Distribution General Counsel Casey’s Iowa Store Is 5000th Station to Partners NCB Teams Up with Casey’s Offering Offer E85 VP Racing Fuels Named Official Fuel of Higher Ethanol Blends Chevron App Okays Venmo Payment World Racing League Nouria Energy Buys 22 Fuel Service Chevron Takes Measures to Face Market Washworld Announces New Distributor Stations Conditions WhiteWater Express Acquires Rev Car NWABF Signs SAF Offtake Agreement CLEANCOR Buys LNG & CNG Station Wash, Adding 3 More Locations in Dallas with Key Airline Couche-Tard Buys 17 Franchised Holiday Whitewater Express Acquires Quick N Par Hawaii Assures Fuel Production, Supply Stations Clean Location Parkland Fuel Acquires Kellerstrass Oil CrossAmerica Signs Agreement to Buy World Fuel Services Buys Uvair Parkland Completes Acquisition of Retail, Wholesale Assets Others Kellerstrass Oil Alimentation and CrossAmerica Car Wash Show 2020 Cancelled Due to Papaschase First Nation Opens Unique Partners Close Asset Exchange Coronavirus Fuel Service Station Dominion Energy & Fleet Saver Fuel Service Stations to Adopt Chip Cards Distribution Partnership CDi Acquired By PetroChoice Illinois Considers Revision of Self Serve ExxonMobil Voice-Activated Fuel PetroChoice Presents Gold Program Iowa Firms Donate Ethanol, Glycerin For Purchases Phillips 66 & Renewable Energy Group Making Hand Sanitizer ExxonMobil HQ Appointment Withdraw Washington State Renewable Diesel Project Oregon Temporarily Lifts Fuel Self service ExxonMobil Advises Industry-Wide PEI Cancels P&I, Women Conferences Methane Regulations Frame API’s Chairman Is Greg Garland-Phillips 66 CEO ExxonMobil Weighing Steps to Reduce Capital, Operating Expenses Pilot Flying J Assumes New Name - Pilot Company GasBuddy Announces Fuel Fit Challenge Pinnacle Corporation Celebrates 30 Wendy’s Expands Partnership with Years of Service GasBuddy to Promote Nationwide Launch of Breakfast Program Quarles Petroleum Sells Its Non-Core Asset GetUpside Increases Offers with GasBuddy, Checkout 51 Partnership Shell Recognizes Uconnect Market Payments GO Car Wash Buys Nine Belfonte's Car Wash Locations Shell Martinez California Refinery Sale Closed GP Energy Sells Commercial fuels, Lubricants Assets to Tyree Oil Shell, Dunkin’ Extend Partnership Through Fuel Rewards Program Greenergy To Merge with BG Fuels Shell Outdoor EMV Technology ICWG Acquires 15 Carwash Sites in Texas And Oklahoma Sinclair’s Michael Self Sponsorship Enters 4th Year ICWG Appoints Markus Hockenson - CEO Sinclair Oil Reviewing Sale Offers Island Energy Services/Texaco In Hawai‘I Statement On Kaua‘I Operations SoCalGas to Mark Opening of New Renewable Natural Gas Fueling Station Jones & Frank Rebrands to JF Along Highway 99 Petroleum Group

FUELWORLD Issue 42 2020 Oil Company Retail Brand News > North America: News & Updates Section 2 31

USA: The Car Wash Show 2020 Original Dates Cancelled

After weeks of careful monitoring of the ongoing spread of the the current environment makes it impossible for us to hold a Coronavirus (COVID-19), the Board of Directors of International successful event for our attendees and exhibitors. Carwash Association (ICA) today voted unanimously to cancel “We are extraordinarily disappointed by having to make this The Car Wash Show™ 2020, scheduled to be held April 6-8 at decision,” said Eric Wulf, ICA Chief Executive Officer, “but the the Henry B. Gonzalez Convention Center in San Antonio, Texas. latest guidance from public officials makes it clear that the ICA has been committed to observing the recommendations most responsible decision is to put the safety of our guests first, put forth by public health officials since the beginning of and cancel the event for the original dates. We want to thank this unprecedented situation. The latest guidance, released our exhibitors and show partners for their commitment and yesterday by the White House Coronavirus Task Force, support during these challenging weeks, and we will continue to broadened the recommendations to consider postponing collaborate with them through this situation.” 11032020 meetings and limiting attendance for any American. Therefore, New Dates: 7-9 June 2021, Las Vegas, USA

have said they’re expecting an increase in sales ahead of the deadline. Once the hardware is installed, fuel companies must have the pump software certified. Fuel retailers that don’t upgrade could face costs of as much as $201,000 per store over the next seven years, according to data compiled by Conexxus. The group expects the fuel industry to suffer $451 million of card fraud in 2020 alone. “There’s going to be quite a surprise come October,” Laura Townsend, senior vice president of the Merchant Advisory Group, said in an interview. “Folks that have been trying to transition to EMV will be unable to because of things outside their control. But they will bear a significant increase in losses either come October or shortly thereafter because we know fraudsters will find the weakest link.” In the Conexxus survey, more than half of participants cited a USA: Fuel Service Stations to Adopt Chip Cards lack of available software for not having chip technology fully Fuel service stations around the U.S. are rushing to upgrade deployed, while about 15% pointed to a shortage of hardware. fuel pumps to accept credit and debit cards with chips after The convenience-store industry blames Visa and Mastercard Visa Inc. and Mastercard Inc. rejected a request to delay a for not consulting them when setting deadlines. 14012020 looming deadline to complete the work. Image: bloomberg.com

Beginning in October, station operators that haven’t USA: PEI Cancels P&I, Women Conferences modernized their pumps will face liability for any card fraud that happens at their businesses. The industry is “massively PEI has announced that it has decided, with deep regret, to under-prepared,” said Joshua Smith, chief executive officer of cancel two future conferences – the Purchasing & Inventory Gas Pos, which sells point-of-sale systems. Managers Conference, in San Antonio and the PEI Women Conference in Tennessee, in the wake of mounting concern “There’s not enough technicians to do the installments,” Smith over COVID-19 coronavirus. Registrations and sponsorships said. “There’s not enough inventory. Even if there were enough will be refunded in full. contractors, there’s not enough dispensers available.” The outbreak has been redefined as a pandemic. 30-day Most retailers began to upgrade payment systems in 2015 – the U.S. air travel restrictions from Europe has been declared by first of a series of deadlines set by Visa and Mastercard as the the U. S President, an increasing number of companies are U.S. worked to catch up with nations in Europe and Asia that instituting travel bans and restrictions, and infectious disease had long adopted the more-secure chip cards. For fuel retailers, experts are warning against large congregations of people. the deadline was ultimately pushed back five years as the industry faced costs of more than $3.9 billion to do the work. PEI said that their No. 1 concern is the health and safety of PEI members, speakers, partners, colleagues and vendors. In a 2019 survey by Conexxus, a non-profit that represents “We have spent the past several weeks focused on safety. convenience stores, almost 70% of respondents who own a Our efforts have included a call with the White House and convenience store said they haven’t upgraded any outside continuing dialogue with experts on health, safety and financial pumps to the new so-called EMV technology. protections. COVID-19 is spreading quickly around the world. Few companies manufacture the required pumps. Those that do We sincerely regret any disruptions to your plans. We have – such as Dover Corp. or Fortive Corp.’s Gilbarco Veeder-Root – made this decision reluctantly and after deep consideration,” said PEI. 13032020

Issue 42 2020 FUELWORLD 32 Section 2 Oil Company Retail Brand News > Latin America: News & Updates

LATIN AMERICA

NEWS INDEX: ARGENTINA AXION Energy Sponsors Argentine Cup Shell Targets 15% Market Share in AXION Concordia Station Has Exclusive Mexico Motorcycle Care Shell Endorses the Commitment & AXION Energy’s Premium Fuel Expansion Plan with 200th Launch ‘Quantium’ Launched Valero Energy To Expand Network AXION energy Opens Vicente López Fuel Wasconblue Sets Out Expansion For Service Station 2020 DAPSA Intends to Conclude 2020 with PARAGUAY 150 Fuel Service Stations Petropar 185th Fuel Service Station DAPSA Enters CNG Market Launch Gulf Opens New Santa Fe Fuel Station Lider Oil Targets 20 Fuel Service Trinidad & Tobago Stations For 2020 Covid19 Places NP for Emergency Plans Puma Energy Launches Summer Promo PDC Halts Operations But Fuel Supply Puma Energy Strengthens Honda Petrobras Donates 600 Thousand Tests Unaffected Partnership for Diagnosing COVID-19 PARIA & UNIPET Enter One-Year Supply Shell To Sponsor Road Tourism For Petrobras’ Measures Against COVID-19 Pact Three Seasons COLOMBIA Key Independent YPF Site Launched URUGUAY La Guajira Fuel Stations Shut Over Fuel YPF 2020 Fuel Retail Expansion Plans ISA Makes Remote Work Possible For Subsidy Dispute Pistero Card Eases Fuel Service Station Fuel Stations Terpel Issues US$137mn in Bonds Operations Fuel Services Station Staff Receive Terpel Fuel Retail Network Becomes 200 Fuel Service Stations Use ZENGA Protective Measures Part of Covid -19 Fight For Remote Operations Prosegur Smart Monitoring System Terpel Again Among Most Sustainable Energy Ministry Investigates Illegal Fuel Allows Remote Monitoring Companies Sales Uruguay Institute of Technical Standards Government Analyzes Regulating JAMAICA Completes Vehicles’ Energy Efficiency Labeling Remote Areas Fuel Station Installations Additional Safety Regulations For Fuel Fossil Fuel And Diesel Tax Postponed By Industry OTHERS Govt Heaven's Fesco Fuel Service Station Reflexis Systems’ Latin American Fuel Service Stations Union Campaign Relaunch Business Achieves Growth in 2019 against Coronavirus Launch Fesco Looks To Go Public BRAZIL Paramount To Blend Lubricants For Fesco Biodiesel Volume In Fuel Raised To 12% MEXICO ClubPetro Employs SaaS Model At Fuel Andrés Gutiérrez New President of AMPES Service Stations BP Serves More than 7,00,000 Carrefour Group Acquiring 30 Makro Customers Daily In 3 Years Stores including Fuel Service Stations Court Invalidates use of more Ethanol in Govt to Submit ICMS Fuel Tax Bill To Fuel to Reduce its Cost Congress Deregulation Creates 16% Non Pemex Oil Workers’ Strike Heightens Political Branded Sites Tensions Energex of Mexico Takes First Step into Petrobras’ Strike Threatens Fuel Shortage US Market PagSeguro Forms Partnership with Shell Fullgas Network Reach 200 Fuel Service Petrobras Sets a New Record for Fuel Stations Oil Export Gulf Opens In Rio Bravo Petrobras Signs New Amendment With Mobil Strengthens its Presence with YPFB High-Quality Fuels To more Motorist Petrobras Launches Teaser For Pemex Cancels Fuel Service Stations Sale Colombia Business Sale Marathon & Itzoil Sign Fuel Storage Petrobras on Sale of Refineries Contract In Jalisco

FUELWORLD Issue 42 2020 Oil Company Retail Brand News > Latin America: News & Updates Section 2 33

Argentina: DAPSA Intends to Conclude 2020 with 150 Fuel Service Stations

DAPSA Embroiled Fuel Service Station number 50 and goes Commercial Director, Hugo David "We have a project that for 100 more this year. They will launch a communication is advancing and consolidating, our medium-term objective campaign for customers. “We are back in the market,” is is to work on our flag network and expand it in the next excited by its Commercial Director, Hugo David. few years to 300 Service Stations throughout the country, " said the executive. He added: " Our vision is to be the True to the commitment assumed when it again broke into the most recognized and competitive service company in the fuel market, Argentina Petroleum Distillery (DAPSA) celebrated Downstream segment." 17012020 the embanderamiento of the first 50 Service Stations of the network, a process that aims to culminate at the end of 2020 with Argentina: https://www.dapsa.com/ 150 businesses with the New corporate image.

Colombia: Terpel Fuel Retail Network correspond to Oxxo and 7 Eleven, both The service station located on Calle Becomes Part of Covid -19 Fight with their offices in Nuevo León. Alejandra Triunvirato e / Avda. Dr. Prof. Vittorio Marcos, director of analysis and strategy Curiel of the Barrio Capilla del Monte is Terpel, for more than 50 years, has been at Intercam Casa de Bolsa, observed that the 4th Petropar of the KYM SRL Group, serving Colombians with a clear vison, these companies have been in Mexico for and is operated by independent family which has helped them to be present many years, some for more than 20 years, busienss Arturo Aguiar. It has 3 islands during the critical situation currently but they always operated stations as third with the products Diesel Mbarete, Diesel prevailing, and to be part of the solution. parties. With the energy reform they were Porã, Nafta Aratiri 97, Nafta Oikoite 93, Following the recommendations of able to finally take these operations and and Nafta Kape 88. 15012020 both the National Government and consolidate them in their results. They Paraguay: http://www.petropar.gov.py/ different health agencies, Terpel has are brands that already build trust in taken the following measures: Report consumers. Uruguay Institute of Technical of symptoms to the Health and Safety Hidrosina, Oxxo Gas, BP, G500 and Exxon Standards Completes Vehicles’ Energy area; Reinforcement of health protocols, Mobil are the firms with the largest opening Efficiency Labeling frequent washing and cleaning of hands of stations in the country, since among the in service stations, stores, plants and The project "Energy efficiency - Automotive five they represent 61 percent of private administrative offices; Work travel vehicles categories M1 and N1 - fuel service stations in Mexico, which restriction; Restriction of face-to-face Labeling", through the URSEA page are not Pemex. The lack of fuel storage meetings in administrative offices; has been concluded by the Uruguayan and transportation infrastructure Telework protocol for administrative Institute of Technical Standards (UNIT), development limits competition, as employees; Reinforcement of cleaning opening a window of contributions and Pemex remains the main supplier of schemes in service stations and Altoque public suggestions to it. conventional fuel in Mexico. stores; Disinfection of dataphones and The requirements for the energy efficiency communication elements in service There is still a lot of development that labeling of new category M1 and N1 motor stations and stores altoque; Flexible needs to take place in Mexico to see a real vehicles with internal combustion engines, schedule. competition that can lower fuel prices, pure electric and electric, emission said Alejandro Montufar. “A large part of Terpel expects these measures to standards and autonomy of motor vehicles the projects are still under construction, contribute towards containing the has been established. The objective of the and there are few private ones that are spread of COVID -19 in the country. labeling, as per UNIT, is to indicate the in operation. An example is G500 in 18032020 reference values of performance, carbon Tabasco. There they do not sell Pemex dioxide emission, emission standard and fuel, because their supplier is Glencore, autonomy of motor vehicles (agricultural Mexico Deregulation Creates 16% Non which has a storage terminal. Fuel and railway transport vehicles are Pemex Branded Sites there is very cheap, because there is excluded from the standard). infrastructure for product to arrive, but Four years after international energy in the case of the CDMX, only the Pemex UNIT was established in 2011, within companies were allowed entry into product arrives, because they have the the framework of an agreement with the Mexico’s fuel sector, about 16 percent of pipelines,” he said. 23012020 National Energy Directorate of the Ministry service stations in the country, at present, of Industry, Energy and Mining, a have a different brand than Pemex, as Paraguay: Petropar 185th Fuel Service specialized committee for the purpose per data compiled by El Financiero of the Station Launch of preparing technical standards Energy Regulatory Commission (CRE). The opening of the Petropar Station "KYM related to vehicle energy efficiency Of the 13,282 fuel service stations in SRL" was held in the City of San Lorenzo, labeling. To review the aforementioned Mexico, about 16 percent are already with the presence of President Patricia standard based on progress in this international brands. 17 percent of the Samudio, local authorities, officials and area, UNIT was commissioned by market for non-Pemex service stations special guests. DINAMIGE in 2019. 17032020

Issue 42 2020 FUELWORLD 34 Section 2 Alternative Fuels > News & Updates

ALTERNATIVE FUELS

NEWS INDEX Australia Canberra To Pilot H2 Refueling Station Evie Networks Surge in EV Charging Station Openings in 2020 Canada Canadian Tire Network Gets Further Boost City Of Nelson Gets Fast-Charging EV Ireland USA Station Tesco Collaborates With ESB For Shell Aviation, World Energy Partner To Marineau Mattawin Hotel Gets Fast Countrywide EV Chargers Increase SAF Charging EV Station Gas Networks With Applegreen To Install Chevron Becomes Hydrogen Council Two CNG Stations Member Croatia Clean Energy To Close 2019 with HEP Opens First Ultrafast EV Charging Italy Significant Deals Station Snam Doubles Hydrogen In Natural Gas Delta, NWABF Sign Aviation Fuel Blend England UK Agreement England UK EV Energy Taskforce Report Japan Air Products Equips H2 Bus Fueling Published Tokyo Gas Initiates New H2 Refueling Station In California Govt Funds Hydrogen Projects in North Station Jeff Broin of POET Honored With East American Biofuels Visionary Malaysia Gridserve Readying Dedicated EV Oberon Fuels with SHV Energy to Shell’s FuelSave 95 Is Euro 4M Charging Stations Accelerate rDME Use Compliant Nova Pangaea Signs Partnership Electrify America Invests $2 Million in Contract With JS Group Montenegro Envision Solar Infrastructure Petrol’s 15th Fuel Station Opens With IRFA Partners With ISU BioBus Program Ethiopia Fast EV Charging USDA’s Biofuels Target In Agriculture Air BP Focuses Low Carbon Solutions At Agenda Aviation Africa Netherlands USDA Secretary Rolls Out Robust Higher FinCo Fuel Acquires Stake In GoodNRG Finland Blends Biofuels Infrastructure Total To Install & Operate Charging IKEA Reduces Carbon Footprint With Points Others Neste Fueled Deliveries Shell Outlook states LNG Global Finnair Signs Neste Agreement To Romania Demand Grows Increase SAF Use OMV Petrom Will Install EV Charging In European coalition Seeks Consistency In Neste To Acquire Mahoney 30 Fuel Stations Defining alternative fuels Environmental Spain Hungary Iberdrola, AVIA Increase Sustainability SPAR’s EV Charging Stations & Mobiliti Investment Integrate Endesa To Fix 78 Fast EV Chargers At Gasexpress’ Fuel Service Stations India Tesla Closes Superchargers Amid Indian Oil Partners With Phinergy For EV COVID-19 Metal-Air Batteries EV Motors With BYPL Install EV Charging Switzerland Stations H2 Mobility Switzerland Expands Magenta Power To Launch Street Lamp Thailand Integrated EV Charger Bangchak Fuel Service Stations To Get IndianOil Teams Up With Cummins EV Chargers Technologies

FUELWORLD Issue 42 2020 Alternative Fuels > News & Updates Section 2 35

Canberra To Pilot H2 Refueling Station

A publicly accessible hydrogen vehicle refueling station will be “This is an incredible opportunity to continue our exploration trialed by Canberra making it the first Australian city to do so. of the role hydrogen can play as an energy source of the future,” said ActewAGL CEO John Knox. “We look forward to With the support of renewable energy generator Neoen, the welcoming the ACT Government as the first customer of the clean-energy facility will be built in Fyshwick, by ActewAGL. hydrogen refueling station, and to examining how we might The ACT Government has also stated its intention to add 20 new potentially use hydrogen more broadly as a clean-energy Hyundai hydrogen vehicles, funded by Neoen, to its fleet. choice for the ACT,” he said.

Minister for Climate Change and Sustainability, Shane Rattenbury, Franck Woitiez, Managing Director of Neoen Australia commented that this is a momentous step towards the ACT’s expressed pride to announce their partnership with ActewAGL transition to 100% renewable energy and for the next generation to deliver Australia’s first publicly available hydrogen refueling of zero-emission transport. “The ACT is a proud world leader in station in Canberra. “Neoen has had a long and successful climate action. We’re on track to deliver 100% renewable electricity partnership with the ACT Government and will continue by 2020, and to achieve zero net emissions by 2045. However, to support the Territory’s 100% renewable energy target. tackling climate change means tackling transport pollution, and This project also represents an important part of Neoen’s zero-emission vehicle technology is a key part of this. By 2020 local investment commitment to the Territory as part of our the ACT will be powered by 100% renewable electricity, meaning Hornsdale Wind Farm project. As a long-term investor in our biggest source of greenhouse gas emissions – at over 60% Australia’s renewable energy future, we believe hydrogen – will come from transport. Being at the forefront of a potentially represents an exciting opportunity to decarbonise many other significant new industry for Australia also strengthens our sectors of the economy—not only in Australia, but potentially position as a leader in energy innovation and helps us as we overseas in the future through the export of renewable work towards our ambitious goal of zero net emissions by hydrogen.” 15012020 2045,” said the Minister.

install charging stations at intervals of 100 km along the major highways.” Installation cost and service fee charges will be the responsibility of the PEA, while Bangchak will provide the spaces for charging. To test the system, the installation go EV charging locations is expected to start in the first quarter of 2020 in selected stations, and within the first year, it will expand to 62 stations nationwide. Even though Bangchak has a few charging stations of its own at present, they are not very popular since most EV users prefer to charge at home. As part of the company’s clean energy business development initiative, Bangchak, in 2020 is also planning to install solar rooftops on its fuel service stations and shops managed by Bangchak Retail Company. The project will be financed by BCPG, a subsidiary of BCP. Thailand: Bangchak Fuel Service Somchai Techavanich, Chief of Stations To Get EV Chargers Marketing and VP of Marketing at Solar rooftops will be initially installed Bangchak Corporation had recently, Bangchak Corporation said that PEA at 220 fuel service stations under the stated that the company is planning to is presently surveying the sites of Group’s management, and then expand install EV (electric vehicle) charging Bangchak’s fuel service stations that to the stations managed by dealers stations at its fuel service stations, are suitable for installing EV chargers. and business partners. Reduction in according to an MoU for clean energy “We will be using the “fast charge” electricity cost of each station by around business development signed with the model that requires about 20 minutes 10-15% is expected to be brought about Provincial Electricity Authority of charging time, and are planning to by the solar rooftop. 06012020

Issue 42 2020 FUELWORLD 36 Section 3 Product & Supplier > News & Updates

PRODUCT AND SUPPLIER

NEWS INDEX AGS Innovation In 2020 Scheidt & Bachmann AGS Transactions India: Fastlane To ISTOBAL M’1 Launch Offers Further Scheidt & Bachmann POS Systems &ryd Catch Up With FASTag Power In Automobile Sector pay Integrated ex Works Bumgarner Oil 70% Increase in Sales of ISTOBAL Shell Bumgarner Oil Picks ADD Systems As esens® over the Past 3 Years Shell Ventures Invests in Spiffy On-Demand Software Provider Leighton O’Brien Car Care for Individuals & Fleets Cardtronics Leighton O’Brien Enters Middle East Shine On Carwash Casey’s Signs Multi-Year Agreement Market With Apex Mammoth Holdings Acquired Shine On With Cardtronics Leighton O’Brien Expands Partnership Carwash CEC With GEM’s SloanLED CEC Selects Eurotank For Its Fuel Leighton O’Brien’s Venture with SHM SloanLED Adds Lighting Support for Service Stations’ Maintenance Industries North America and EU-ROW Regions Core-Mark Love’s Sulzer Core-Mark Updates Delivery Technology Love’s Will Install Ingenico Group’s Sulzer Saudi Pump Company New Lane/8000 Smart Terminals Data Oil Service Centre Launch Data Oil Sets Up 150 Tank Telemetry Systems LSI Tanknology LSI Industries Announces Executive Dover Fueling Solutions Tanknology Appoints Jared Beavers Promotions Dover to Acquire Systech International VP of Cathodic Protection & Corrosion Dover Corporation New Appointments NCR Prevention Division Shell & Dover Fueling Solutions NCR Announces Acquisition of Store TanQyou Introduce Self-Checkout Kiosk Virtualization Technology Firm Zynstra TanQyou European Expansion with NCR Corporation Appoints Equifax CEO Ecogreen New Office Ecogreen UST For Underground Storage Mark W. Begor to its Board of Directors Tidal Wave Auto Spa Tanks Launch OKQ8 Tidal Wave Auto Spa Opens Eight OKQ8 Extends Agreement with Larsen & Elaflex New Washes Elaflex Introduces Low Temperature Toubro Western Global Nozzle Types, Accessories OPW Western Global Presents Aviation Series OPW Helps Fuel Stations Remain Compliant Environmental Solutions Group Fuel Tanks KPS Plastic Piping & OPW Onsite Training Environmental Solutions Group Western Global Presents TransCube Cab To Solve Fuel Leak Announces 2020 Training & Product Mobile Refueler Awareness Roadshow Schedule OTI WEX OTI Partners With Puma Energy Hectronic WEX To Acquire eNett& Optal Hectronic’s Payment App Solution for Paytronix WEX and Sinclair Oil Extend Energie 360° Switzerland Daily’s Chooses Paytronix to Transform Collaboration HP its Loyalty Program HP Fastlane Introduces Real-Time Fuel PDI Price Indicator PDI Acquires SwiftIQ Hough Petroleum PDI Partners with P97 to Integrate Hough Petroleum Chooses EdgePetrol’s Loyalty and Mobile Payments Pricing Software TAG Selects PDI Among Top 40 Innovative Technology Cos Husky Corporation Husky Corporation Production Facilities PetroCard Enact Action Plan to Ensure Additional PetroCard Buys Masco Petroleum Employee Safety at Work Petrotec Group Implico Petrotec Group to Open New Plant in Implico & Brainum to outline the Future India of Downstream at oil storage conference Petrosoft in Amsterdam Petrosoft Defines Business Continuity InComm Plans In Covid-19 Crisis InComm Japan Partners with Taiwanese QR PLX and Barcode Payment Processor JKOPAY Durapipe’s PLX Electrical Conduit Is a Invenco Hit in Australia Invenco announces their partnership with CODAB. PriceAdvantage ISTOBAL ADD Systems Announces Interface With ISTOBAL Bets On Digitalization, PriceAdvantage

FUELWORLD Issue 42 2020 Product & Supplier > News & Updates Section 3 37

Dover Makes $7.1b Revenue In 2019

A diversified global manufacturer, Dover, has posted finan‑ Despite an uncertain economic backdrop, Dover, in cial results for the fourth quarter and full year ended general, delivered strong results for the full year 2019. December 31, 2019. Revenue growth was healthy across a majority of the portfolio and the businesses converted it well into Dover, for the quarter ended December 31, 2019, created earnings. Their strong operational execution delivered revenue of $1.8 billion, reflecting a decline of 2%, compared a significant increase in comparable cash flow and was to the fourth quarter of the previous year. There was a growth complemented by value-creating and disciplined capital of 6% in GAAP earnings from continuing operations of allocation, including large capital projects focused $168 million, and GAAP diluted EPS of $1.15 was up 7%. on growth and productivity, several attractive bolt-on Dover generated revenue of $7.1 billion, for the full year ended acquisitions, and opportunistic share repurchases. December 31, 2019, an increase of 2%, compared to the past year. GAAP earnings from continuing operations of $678 million Tobin added, “As we enter 2020, most markets remain increased by 15%, and GAAP diluted EPS of $4.61 was up 19%. constructive. Order backlog is up year-over-year in four out of five segments, we are progressing well on multiple in-flight Dover’s President and Chief Executive Officer, Richard J. Tobin, cost and productivity initiatives, and our M&A pipeline remains stated that Dover delivered solid results in the fourth quarter. active. We are well-positioned to deliver top-line growth, As expected, revenue declined slightly as they faced a difficult margin expansion and solid EPS accretion in 2020, as outlined comparable from the fourth quarter of 2018. Segment EBIT in our September investor meeting. Our strategy remains margin continued to expand year-over-year, consistent with unchanged for 2020: drive value-creation through sustained prior quarters as our margin improvement and operational growth, continued profitability improvement, strong cash flow efficiency programs continue to deliver tangible results. and smart organic and inorganic capital deployment.” “During the fourth quarter, our Fueling Solutions segment grew despite a challenging comparable quarter in 2018, driven Dover expects to generate GAAP EPS in the range of $5.48 by strong global demand, most notably in North America on a to $5.68 (adjusted EPS of $6.20 to $6.40), based on full year pickup in EMV compliance activity,” he said. revenue growth of 2% to 3%, in 2020. 03022020

Customized to the needs and requirements of Energie 360° Hectronic has developed the payment app “CNG-mobility” for Energie 360° which has been available for all Swiss customers for some time. The app “CNG-mobility” can be downloaded free of charge in the App Store and in Google Play Store and is immediately ready to use. All current debit and credit cards or existing Energie 360° customer cards can be defined as means of payment. Risks by wear or even the loss of fuel cards will be excluded in the future, since the payment app as digital fuel card allows for the convenient and cashless payment of the fuelling process by smartphone. The easy operation of the payment app intuitively guides the user through the authorisation process, thus offering real added value. The functional principle of the Hectronic’s Payment App Solution for Energie 360° Switzerland app is easy to explain: Via app the user first selects the desired Even faster fuelling processes for the customers while petrol station and then the respective fuel pump. This can be conveniently monitoring all authorisations and transactions? made via list selection or alternatively via GPS functionality. Next, the user is identified by finger print or conventionally The mobile payment solution from Hectronic is the perfect tool by PIN and authorized for the further steps. Optionally, the for a flying start towards the digital petrol station of tomorrow. mileage can also be recorded with every fuelling process. At The Swiss company Energie 360° AG thought so, too, and unmanned service stations it is possible to resume the trip invested into its own digital fuel card. immediately upon refuelling the vehicle as the payment is Apart from individual energy solutions in the areas of conveniently made by app from the car. The fuel receipts are heating, cooling and electricity for 42 municipalities in the digitally archived by the app, can thus be seen at any time and, Zurich area Energie 360° operates 13 public CNG service e.g., be forwarded by e-mail via the share function. By means stations, two company service stations and a large network of a web-based user-friendly administration tool Energie 360° of electric charging stations. In the last five years almost all can administer the authorisation and allocation of rights quite Energie 360° standalone service stations have been equipped easily for the service station operator. with the Hectronic fuel terminals HecStar and HecFleet. It “Always in search of more customer-friendliness in the digital soon became clear that the digitization of the physical fuel era we are absolutely convinced by the added value of the card would also be implemented together with Hectronic. payment app for our customers. We are already thinking about

Issue 42 2020 FUELWORLD 38 Section 3 Product & Supplier > News & Updates

John Scott, CEO of Invenco, notes “CODAB is a global best in class provider in the fuel retail space and we are grateful and excited to have partnered with them to push the power of Invenco’s iNFX system even further. The partnership between these two companies will provide a new modern way of controlling the systems and practices surrounding fueling stations.” Christian Lester, CEO of CODAB, comments “Invenco is an innovative and well-established, world-class provider of open payment solutions that integrate into any market and customer. We are thankful and excited to have partnered with them to support and push the power of Invenco’s iNFX system combined with the CODAB product portfolio. The partnership between CODAB and Invenco will provide a new modern way of controlling and opening the existing retail systems in the industry.” Niels Bengtsson, Chairman of CODAB, adds “This is an additional cornerstone in the further development of the work related to modernizing the architecture around forecourt control that will add further flexibility for the customer” 04032020

New Istobal Recycling System Saves 6380ltrs Of Water Every Hour ISTOBAL’s new recycling system that helps to improve the quality and safety of recycled water, saves over 6380 liters of water every hour in exterior wash services for buses, increasing the amount of water saved when cleaning large an additional function by means of which we can provide more vehicles of all kinds. useful information about the affiliated service stations for our Compatible with all the automated equipment ISTOBAL provides customers.- René Bär, Product Manager Mobility Energie 360° AG for cleaning the exterior of vehicles in any fleet is the new water Energie 360° can now offer its customers the payment app treatment solution. For waste collection trucks,5670 liters is the “CNG-mobility” as an alternative to the physical fuel card. The average hourly savings, while for buses, it is over 6300 liters, over look and name of the app are also attuned to the requirements 3700 liters for trailers, and over 600 liters for trains. of Energie 360° in order to guarantee a high recognition value ISTOBAL, to celebrate World Water Day, is requesting that for the customers. After an intense and consistently positive water be used responsibly in wash services for industrial and test phase the new digital fuel card “CNG-mobility” has passenger vehicles. convinced as an app variant and will now in a second step be communicated to the customers of Energie 360°. 230320 Depending on the wash machine and its optional features, a water recycling rate of up to 88.8% is attained by the new Invenco announces their partnership with CODAB. Physical Recycler Plus, in addition to reducing the level of contamination in the waste water, eliminating odors, and Invenco & CODAB Partner to Bring Better Forecourt and prevents the risk of legionella in the wash facility. By decreasing Payment Systems to Retail Petroleum the level of turbidity and the amount of surfactants in the For the past two years, the two companies have worked water, it also improves the quality and safety of the recycled together on developing and integrating a series of forecourt water. control plugins for Invenco’s iNFX architecture platform. A waste collection truck of 6 meters in length, it takes 1277 Invenco iNFX is designed to run on Invenco Outdoor Payment liters of water to wash the exterior, 1162 liters for an 18-metre Terminals (OPTs) and other devices, with each payment trailer, 871 liters for an 83-metre train, or 302 liters for a terminal talking directly to the pump, payment host and 14-metre bus. In addition, higher levels of contamination in back office system to complete fueling transactions. The platform uses no additional hardware for forecourt control and no single Electronic Payment Server meaning there is no single point of failure. With over 40 years of experience in the fuel retail industry, CODAB was a clear choice for partnership with Invenco. Headquartered in Malmö, Sweden, CODAB has been a key player in driving advancements in the industry with their forecourt control and outdoor unattended payment solutions. CODAB is currently the primary developer of forecourt control, fuel pump plugins, protocol support and microservices architecture for iNFX. Through this partnership, Invenco aims to expand into new territories in Scandinavia, DACH regions, Eastern Europe and other European Emerging Markets, where CODAB is regionally dominant and a respected leader.

FUELWORLD Issue 42 2020 Product & Supplier > News & Updates Section 3 39

the waste water is generated by commercial vehicles from the Scheidt & Bachmann POS Systems wash process. The Physical Recycler Plus allows more heavily The ryd pay interface will be integrated into Scheidt & Bachmann contaminated waste water to be treated, thanks to the addition POS systems via the SIQMA Connect Cloud. In this way, fuel of chemical and microbiological products, and with its higher service station operators with SIQMA POS systems will have ventilation flow. It also eliminates unwanted substances much easier access to ryd pay. - such as metals from overhead line equipment on trains that solidify with the coagulating agent, or organic matter ryd and Scheidt & Bachmann have agreed on the automatic deposited when cleaning waste collection trucks - by injecting integration of ryd pay into all SIQMA POS systems in Switzerland. microorganisms. For this purpose Scheidt & Bachmann’s innovative SIQMA Connect Cloud will be used, which complies with the international It allows car wash services to be provided in facilities that face IFSF standard 3-60 Mobile Payment to Site Interface Standard. water restrictions following prolonged periods of drought is The pre-installed ryd ready interface makes it easier for fuel another benefit of the recycling system. ISTOBAL, with its dedication towards environmental protection and to developing wash machines that use water responsibly, is a pioneer in the development of sustainable wash solutions for vehicles of all shapes and sizes. 23032020

Petrotec Group to Open New Plant in India Petrotec is investing more than €3 million in a new industrial fuel dispenserunit of fuel dispensers in India, that will create more 400 new jobs in Gandhinagar, Gujarat. Portuguese Petrotec, a specialist in technology and services for fuel distribution and retail, will invest three million euros in a fuel pump production unit in India. The new plant, which is expected to start operating later this year, will allow Petrotec, according to the group's estimates, "to exceed the threshold of 100 million euros in turnover, 30% of which in the Indian market alone". 190220

Issue 42 2020 FUELWORLD 40 Section 3 Product & Supplier > News & Updates service station operators to access mobile payment. This applies to newly delivered POS systems and a large number of existing systems in the field. SIQMA POS systems are market leading in Switzerland. More than one third of the 3,367 fuel service stations in Switzerland are using a Scheidt & Bachmann system. Scheidt & Bachmann systems are distributed and installed by Schenk Systeme AG in Switzerland. Pre-installed interface enables uncomplicated integration of ryd pay "In a dynamic field like fuel retail management, solutions are needed that are as well contemporary as trend-setting," says Stephan Löffler, Head of Product Management & Marketing from Scheidt & Bachmann. "The automatic integration of the ryd pay interfaces via the SIQMA Connect Cloud into the SIQMA POS system of Scheidt & Bachmann facilitates access transportable fuel on-site. We understand the need for quality to mobile payment for fuel service station operators and equipment that performs seamlessly, so we’ve incorporated customers alike." design features that make the TransCube Cab a long-lasting investment,” he said. Tilo Schroiff, Head of Sales at ryd suisse AG adds: "With the increasing digital connection partnerships and comprehensive To protect from rust and corrosion, the mobile refueler new ecosystems are created. These enable a large number of is mounted to a galvanized steel trailer, and for easy new innovative services. Through the connection to the SIQMA transportation to and around jobsites, the trailer comes fully Connect Cloud from Scheidt & Bachmann, the fuel service equipped with backlights and electric brakes. Making them station operators are a big step closer towards offering mobile easy to lift by a crane when detached from the trailer are payment because ryd pay can already be used in more than convenient corner brackets on the fuel tanks. Four-way forklift 1,000 fuel service stations in Switzerland. All that is required is pockets, which makes them convenient to maneuver around integration into the respective company software release." a jobsite also feature the tanks, in addition to being easily stackable — two high when full and three high when empty. SIQMA Connect ryd ready available in Germany, Austria and Switzerland A 110% fuel containment design with a weather-proof secondary containment feature the TransCube Cab tank. A total of 21,000 installed systems and two billion annual The equipment’s design effectively captures and contains customer contacts make Scheidt & Bachmann not only the any potential drops or spills, in the unlikely case that market leader in the DACH region, but also a key partner it’s needed, ensuring not only safe and environmentally for the entire European fuel retail networks. "We have compliant transport, but also helping avoid serious fines ambitious plans with the European rollout of ryd pay," says that can accompany fuel spills. Johannes Martens, CEO of ryd. "Through the cooperation with Scheidt & Bachmann we gain an important partner and The TransCube Cab also includes a large, lockable equipment access to countless petrol stations in important European cabinet. Competitive tanks with externally mounted pumps and markets". 18022020 equipment are vulnerable to weather, theft and vandalism. All equipment and ports are secured by the equipment cabinet on USA: Western Global Presents TransCube Cab Mobile the TransCube Cab, while also capturing any accidental drips Refueler or spills. Knowing their fuel is protected means contractors and jobsite managers can rest easy, with this additional layer TransCube Cab mobile refueler has been launched by of safety and security. Western Global, a leading provider of portable tanks and dispensing equipment for the storage and handling of Durability and easy access to the inner tank is allowed by the fuels, lubricants and other fluids, for increased uptime, refueler’s all-steel construction and access manway, which safety and security on jobsites. also allows for hassle-free routine maintenance that ensures a long life of the tank. 20022020 Mounted to a U.S. DOT-approved galvanized trailer, the TransCube Cab is transportable when full of fuel. To ensure the safest and most environmental storage and transfer of fuel, the tank is double-walled and fully contained. OTHER PRODUCT & SUPPLIER NEWS Unnecessary interruption on jobsites that can be associated with waiting for fuel delivery can be eliminated by the Alexa Aided Encore 700 S Thrills Techies TransCube Cab mobile refueler. On-site fuel with the mobile aeroPS App Facilitates Fuel Terminal Activation, refueler can be opted by customers, to help take control of Bill Payment their fuel supply, since this safe and reliable solution can be used at any location that requires refueling of construction or Humsafar App For Easy Doorstep Diesel Delivery auxiliary equipment. Industrial Truck & Equipment Buys Sunbelt Barry Truan, Western Global president, remarked that downtime Waste Equipment on a jobsite because of fuel delivery is a universal concern, Point Four EPoS Agreement in England UK and the TransCube Cab is their answer to that problem. “Customers are able to take control of their fuel needs by having

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Editor’s Choice CONVENIENCE NEWS Updates & Developments in the Convenience Retail Industry

Argentina Germany Ukraine First Self-Service Terminal System Shell Stations Reduce Waste WOG Makes UAH 40m Investment In Convenience Store Launch India Coffee Machines Australia RIL’s Retail Strategy Moves Forward BRSM-Nafta's Good Market First Store AACS Supports Least-Cost Local Future Group’s 7-Eleven India Plans Launch Payment Routing Delayed Indefinitely (MAR 31) UAE AACS Highlights Liquor Law Imbalance Ireland Majid Al Futtaim Set to Revolutionize AACS Insists C-stores, Fuel Stations Centra To Open 20 New Stores In 2020 Carrefour’s Online Orders Declared Essential Services USA C&I Expo 2020 Rescheduled Japan Costco Rolls Out Perth Fuel Service Lawson Tests Experimental Automated Potential us$26Bn Bids from 7-Eleven & Station Convenience Store TDR Capital for Speedway Domino's Pizza Celebrates 17,000th Family Mart To Cuts Business Hours 7-Eleven Operator Drops $22bn Bid for Store Opening Lawson Trials Automated Settlements Speedway Fuel Service Stations For a C-store EG Group Submits Bid for Caltex 7‑Eleven To Buy 100 Plus 7‑Eleven Australia Convenience Business Malaysia Independent Stores Kaufland To Exit Australia 7-Eleven To Acquire Equity Stake In MSB 7‑Eleven Store Network Milestone OTR Will Open Two C-Stores In Victoria Shell Expands Touch ‘n Go Top-Up Fee Spar Australia Launches Waiver FCTI & Pin4 To Announce Mastercard ‘SupersparStore’ Cash Pick-Up to FCTI ATMs in over 8,000 Netherlands Woolworths Group Makes Executive 7-Eleven Stores BP & Albert Heijn Retail Cooperation Postings Expansion 7-Eleven Contactless Delivery & Brazil Temporary Business Changes Pakistan 'am pm' Innovates C-Store Concept 7-Eleven Installs Plexiglass Sneeze Carrefour Launches Mobile App for Guards at U.S. Stores Canada Convenient Online Shopping Parkland Fuel Extends Association With 7-Eleven, Inc. Completes Acquisition of Philippines Triple O’s Restaurants Independent Oklahoma Stores 7-Eleven 1st 2020 Store Launch Parkland Fuel Signs Asset Agreement To 7-Eleven Stores To Install ATMs ‘Amazon Go Grocery’ Launch Buy 7 Fuel Service Stations AWM Smart Shelf® Showcases AWM Poland China Frictionless™ on Microsoft Azure at Carrefour Makes Intense Expansion Luckin Coffee Inc. Enters Unmanned Retail’s Big Show Żabka Donates PLN 4.5 million Towards Retail Market Covid-19 Fight Enmarket Launches ‘Enjoy Rewards’ Sinopec Begins Vegetables Sales in With Payment Option Beijing Network Qatar Sainsbury’s Opens At Al Meera GIANT Food Stores Renames to The Denmark GIANT Company SPAR Becomes Ikea Collection Point Russia VkusVill Trial Stores For Netherlands & Global Partners Selling 18 Convenience England UK France Stores Co-op Launches Vegan Line ‘GRO’ Hy-Vee to Bring Dollar Fresh Locations Singapore to Six Iowa Communities Harvest Energy New Morrisons Daily 7-Eleven Partner With Pay2Home For Store Launch at Leicester Remittance Transaction Koupon and Catalina Form Partnership Sainsbury’s Rolls Out ‘On The Go’ South Korea LOOP store Trials Cashier-Free Location C-Store Concept Emart To Shut Pierrot Stores Love's Travel Stops 2020 Expansion EG Group acquires KFC Franchise from GS25 AI-based "Automatic Payment" QuickChek Continues To Expand On Herbert Group Future C-Store Launch Long Island CU Teams Up With Naver Deliveroo’s Arranges Food Drop With BP, QuikTrip Launches “on-lot pickup” M&S Partnership Govt Considers C-Store Network For Rutter's Lebanon County Store Launch Co-op UK & Digital Goode Partnership Protective Masks Distribution Expansion with Deployment of Headless Spain Sheetz & StorMagic Partnership Commerce Repsol, El Corte Inglés Target 500 Stores Volta Oil First Garrett’s Family Market Estonia By 2020 Launch Alexela Supports Contactless Purchases EROSKI Franchises Opened In 2019 Walmart First Drive-thru Coronavirus Testing Site Launch France Thailand Smallest Wawa Ready For Launch Carrefour Acquires Dejbox PTT Confirms No Interest In Tesco's Asian business Yesway Forms Partnership With Carrefour Occasion Introduced as Shop- BettermentRS inshop Concept CP Group to Acquire Tesco Thailand & Malaysia Carrefour Employs Measures To Fight Global Pandemic PTTOR Opens 7th Cafe Amazon Store

FUELWORLD Issue 42 2020 World of Convenience at the Service Station > Convenience News Section 4 43

Argentina: First Self-Service Terminal System Convenience Store Launch

The system is very simple to operate and allows the user to choose between consuming the menu inside the store or being wrapped "to go". It also allows customers to be informed quickly about the store's promotions.

The advertising space can be activated and offer a promo to load into the cart. If the item with which it is related is deleted or disabled, it is not displayed. Each category shows its corresponding articles to be selected.

If you select an article that belongs to a group of synonyms (equivalence articles) it offers on screen the possibility of choosing it. If the selected item is part of one or more combos, these will be offered as a list, so that the user can opt for a combo or carry only the original item.

If the article belongs to a combo, when taking it, a modal Axion Energy opened a Service Station in Vicente López, with an will be displayed where combos are offered that can innovative "digital kiosk" or "self-service terminal" system . This be complemented with it. A combo or product alone is type of installation is the first to be implemented in the country. selected. If the modal is closed, the load of the original article is canceled. The company that provided this technological service is Foca Software and reported that the "Debo® Digital Kiosk One of the most interesting options of the Digital Kiosk is the is intended to be used by the direct consumer in the Service use of QR and card as payment methods with the possibility of Station stores, so its use is extremely intuitive." adding cash payment . It is complemented with a Command Terminal to show in the kitchen, where they show all the "Our product is installed in a vertical kiosk that is placed orders already paid. Once the order is ready it is shown in in the station. It works with categories that are shown in "Outgoing Orders", inviting the customer to withdraw what he menus, which are independent of the items that already have bought. 03022020 the items configured," they said. Source: iProup

Australia: AACS Insists C-stores, Fuel to visit larger centers, as well as the front-line worker shortages, and extended Stations Declared Essential Services need for fuel for emergency vehicles, deliveries for critical truck supplies among other reasons, we believe including fuel transports, which could The convenience industry, which plays a there is a case for convenience stores be proactively considered to support the crucial role in local communities across including service stations to be convenience industry as people shy away Australia, is seeking clarity in some declared as essential services,” said from major shopping centers. critical areas. Mr. Rogut. “To this end we’ve written The bushfire crisis in January saw Australasian Association of Convenience to Government to understand how our the closure of fuel service stations Stores (AACS) CEO Jeff Rogut, said that industry can provide greater assistance which had a significant impact on the convenience stores, not only in terms of and support to its initiatives so that if community with people left lining up protecting their own businesses, but also and when circumstances are required to for hours to purchase fuel. serving their communities and customers change, we can adapt accordingly for our in the approaching challenging times, are customers. In the US, the pandemic has seen the currently busy planning for the short and government temporarily suspend laws He added that convenience stores are longer term. for truck drivers that oversee hours-of- local places for people to buy milk, service, effectively waiving the normal At the forefront of convenience bread, food and beverages, and other rest break laws for drivers supplying operators’ minds are staff rostering essential items. They want to continue to critical food and medical supplies. Fuel and potential worker shortages, fuel be able to do this in the most convenient transports don’t apply however. Similar scheduling requirements, inventory way possible, and this means keeping measures can be taken here, with fuel control and other measures. This as many stores trading for longer hours included, without compromising safety. unprecedented time has seen AACS as possible. To help convenience stores open the lines of communication with play their part in the most effective way, “The AACS recognizes and thanks our key Government ministers to both there are some measures which can be industry operators and the front-line offer - and seek – support. taken, with Government support. staff who continue to work serving their customers and communities in these “Given the increased need for supplies This includes the granting of temporary challenging times,” he said. 20032020 at the local level, peoples’ hesitation work visas to counter anticipated

Issue 42 2020 FUELWORLD 44 Section 4 World of Convenience at the Service Station > Convenience News

displayed on the app must be scanned. The customer’s location within the store will be monitored constantly through 28 cameras, while products are identified using both the position of the customer’s extended hand and weight sensors on shelves, according to the convenience store chain. A receipt is sent to the app a few minutes after the customer leaves the store. A biometric authentication device combining palm vein and facial recognition developed by Fujitsu Laboratories Ltd. will be installed at the entry gate March 16. That system will allow customers to shop even without a smartphone. Although human employees will be needed to restock shelves, the elimination of staff for operating checkout registers will help to England UK: EG Group acquires KFC Paula McKenzie, General Manager address the labor shortage, Lawson said. Franchise from Herbert Group at KFC UK & Ireland added, “I’d like 19022020 to personally thank all of the Herbert EG Group, international fuel service Group team for their partnership and Poland: Żabka Donates PLN 4.5 million station and convenience retail operator contribution to our brand over the last 39 Towards Covid-19 Fight has acquired one of the largest KFC years. We’re pleased that EG Group have In its support towards ensuring the safety franchise in the UK & Ireland from The acquired these restaurants – it shows of all Poles, Żabka Polska has decided to Herbert Group. confidence in investing in KFC and contribute PLN 4.5 million for activities comes at an exciting time for our brand, 146 KFC Restaurants and 1 Pizza Hut related to the epidemiological threat. off the back of unprecedented sales Store, as well as a development pipeline growth in 2020 so far. The acquisition In the wake of COVID-19, the company has and a small number of non-trading sites demonstrates EG Group’s ability to be initiated several solutions for franchisees, include the acquisition. More than 1,500 a partner of choice and we’re looking store employees, as well as office workers food-to-go retail concessions across ten forward to supporting them as they and employees of logistics centers to international markets are now operated unlock further investment and growth in increase their security and proactively by the EG Group, which is inclusive of this the years ahead.” 13032020 curb the spread of the virus. There are portfolio. EG Group’s global employee limited operating hours for stores, and count has been increased by a further disinfectants, gloves etc. have been 4,000 plus staff members, thanks to this Japan: Lawson Tests Experimental supplied to franchisees, in addition to acquisition. Automated Convenience Store Plexiglas dividers separating cashiers Zuber Issa, Founder and Co-CEO, EG Lawson Inc. unveiled an experimental from customers. The hygiene regime has Group remarked that securing The checkout-free convenience store that been raised in logistics centers. Herbert Group portfolio is well aligned will allow customers to make purchases Tomasz Suchański, the president of Żabka to their long-term strategic growth using a smartphone app. Polska, said, “We follow the actions of plans and builds on their commitment The “grab and go” shop is part of the the Council of Ministers in the face of the to grow the EG Group’s presence in the major chain’s attempts to address state of epidemic threat with appreciation food-to-go retail convenience segment. Japan’s labor shortage. Advanced and attention. The safety and health of The Herbert Group portfolio is a great technology allows customers to pay all Poles is a priority for us all. We are strategic addition and complements for items just by picking them up and convinced that the necessary condition their expanding operations in the United leave the store without the need to line to successfully deal with the current Kingdom. Furthermore, it now allows up at a cash register. emergency is joint action. We are aware them entry into the Irish market. The experimental store is located in a of the important role currently played by “I would also like to take the opportunity Fujitsu Ltd. office building in Kawasaki. state administration - we appreciate the to personally thank Michael Herbert and It will open exclusively for Fujitsu involvement of healthcare professionals, his executive leadership team for their employees on Feb. 26. ministries and the units they supervise. professional commitment, help and For this reason, as a network, we decided support during the transitionary period. Lawson said it will assess operational to financially support institutions that play We are committed to working closely issues, including logistics and sales a strategic role in solving problems that with the KFC brand team to invest in fluctuations, at the store until the end of concern us all.” the portfolio we are acquiring, and to May before opening a similar store for He added that as a result of the responsi‑ open new restaurants. There is already the general public this summer. bility and commitment in these challenging a strong development pipeline for us to Customers will need to download the app conditions, over 4.5 thousand franchisees, work towards developing,” he added. ahead of time. To enter the shop, a QR code employees of stores and logistics

FUELWORLD Issue 42 2020 World of Convenience at the Service Station > Convenience News Section 4 45

extension of the 'with you' business model, this expansion defines the new generation of EROSKI stores. The pace of franchise openings of previous years has been maintained by EROSKI, producing more than 300 openings in the last six years, exceeding half a thousand franchised supermarkets today. Continuing with the extension of its franchised network, the opening of 60 franchises are in the pipeline for 2020. Driven by new openings and the customer's good response to the 'with you' business model adapted to franchises, sales of the EROSKI franchised network have increased 5% in 2019.

Enrique Martínez, EROSKI Franchise Director, stated that it is very important centers, as well as office employees convenience stores being especially to grow, but even more to have a healthy were able to quickly implement any widespread in cities. There were lines and consolidated network so they are very changes indicated as recommended of people, in Seoul, waiting outside rigorous in the selection of locations and by the Chief Sanitary Inspectorate and pharmacies to buy the masks, with a in the profiles of potential franchisees. other institutions appointed for this. limit of five per person. The idea of The EROSKI franchises are ultra-proximity “Thank you all, that together we can being a temporary outlet for mask was supermarkets of about 150-400 m² continue to provide customers with welcomed by convenience store owners. that integrate the local product of daily purchases,” concluded President Local schools were forced to hand over each geographical area, with a wide Suchański. 19032020 their stocks of the in-demand item, with assortment of fresh products and food the government having no choice that and offer close and reliable attention South Korea: Govt Considers C-Store the mask shortage over the weekend through their franchisees. Network For Protective Masks presented. Schools across the country Distribution were asked to give up 5.8 million masks, Adapting to its franchisees and the popula- The new coronavirus outbreak has by the Ministry of Education. 05032020 tions where they want to establish their prompted the government to consider business are several of EROSKI variants. using convenience stores to sell the A size around 350-500 m² and located in highly in demand protective masks. Spain: EROSKI Franchises Opened In 2019 the center of cities or in towns of more than 1,500 inhabitants is the EROSKI City A continued shortage of masks despite EROSKI has launched a total of 58 format. EROSKI Center is another option government intervention had moved it franchises in 2019, totaling a funding of with a size of 1,000-2,000 m² and located to consider utilizing convenience stores, €8.7m, with the generation of 346 jobs. in areas of high population density in said the Ministry of Food and Drug Safety. Together with the transformation cities or towns with more than 4,000 The government had earlier asked undertaken in its own store network, inhabitants, while the hypermarket format mask producers to distribute their representing a strong boost to the has a size between 3,000-12,000 m². masks to 2,200 of Nonghyup Bank's Hanaro Marts, 1,406 post offices and 24,000 pharmacies across the country for just under 1,000 won per mask. 13 million is the daily production capacity of Korea's local mask manufacturers. As deliveries were delayed for many outlets, a mask shortage continued over the weekend, in spite of these initiatives. "Find all solutions to the mask problem. Government workers need to go out in to the field to see if the masks are really arriving and to solve any problems," said President Moon Jae-in, pushing government officials to quickly solve the delay. A more effective solution to the shortage is expected to be provided by

Issue 42 2020 FUELWORLD 46 Section 4 World of Convenience at the Service Station > Convenience News

Rapid is the most recent innovation Thailand: CP Group to Acquire Tesco Executive of Tesco. “This sale releases in the EROSKI franchise commercial Thailand & Malaysia material value and allows us to further formats, opened in 2017, which is a simplify and focus the business, as Tesco’s businesses in Thailand and convenience self-service, with ample well as to return significant value to Malaysia is being planned to be sold, business hours, from 15 hours each day shareholders. I would like to thank following inbound interest received (8 to 23 hours), 365 days a year and its all of our Tesco Thailand and Tesco and a detailed strategic review, to approximately 150 m2 offers the largest Malaysia colleagues for their dedication, a combination of CP Group entities, commercial offer per square meter. professionalism and service to our namely C.P. Retail Development customers, which has resulted in the “The market response is being excellent. Company Limited, Charoen Pokphand creation of such a strong business. I am It is a convenience store format, adapted Holding Co., Ltd, CP All Public Limited confident that the agreement we have to the different types of locations, Company and C.P. Merchandising Co., reached with CP Group presents an which is gaining many successes Ltd (CP Group). exciting opportunity for their continued taking advantage of the opportunity An enterprise value of $10.6 billion success." 10032020 and market trends,” said the EROSKI (equivalent to £8.2 billion) on a cash and Franchise Director. Ediotrs Note: See PW news items last debt free basis, represents Consideration December "Tesco To Sell Asia Business" Personalized customer service, a strong for the Disposal, suggesting an EV/ commitment to local products, the EBITDA multiple of 12.5x1. Net cash 7-Eleven Operator Drops $22bn Bid for prominence of fresh food and the proceeds of $10.3 billion (equivalent Speedway Fuel Service Stations promotion of healthy eating options stand to £8.0 billion) before tax and other out, among the factors to the success of transaction costs. The Board, following Seven & i Holdings has dropped its the EROSKI franchise growth. These are completion of the Disposal, intends to plan to acquire the Speedway fuel retail the main keys to the success of EROSKI return c.£5.0 billion to shareholders network in the U.S. for about $22 billion. franchises and those offered by the through a special dividend with Seven & i deems US acquisition too cooperative in all the establishments of associated share consolidation. expensive and risky its franchised network. By reducing indebtedness through a Speedway, a division of U.S. petroleum Enrique Martínez added, “We know that £2.5 billion pension contribution, along refiner Marathon Petroleum operates our consumers value the local origin of with other measures, is expected to about 4,000 fuel service stations in the products and health and sustainability eliminate the current funding deficit country that are paired with convenience and therefore we have a great implication and significantly reduce the prospect of stores. in social responsibility and in the local having to make further pension deficit Seven & i, operator of the 7-Eleven development of the areas in which we are contributions in the future, which is convenience store chain, had previously implanted. In addition, we have something anticipated to further de-risk the Tesco hoped to expand its U.S. business very different from the rest, that we are a business. Completion of the Deal is as a pillar of growth due to a lack of cooperative of workers with values shared expected during the second half of 2020 prospects domestically. by all, with a final goal that is customer which is conditional on Tesco shareholder satisfaction.” 21022020 approval and customary regulatory Seven & i made the decision in a board meeting, according to several sources Editors Note: There are 75 Eroski approvals in Thailand and Malaysia. involved in the negotiation between hypermarkets with 40 fuel service "Following inbound interest and a stations. - Eroski Center retail stores Seven & i and Marathon Petroleum. detailed strategic review of all options, number 473 with 2 fuel service stations - The biggest hurdle for the acquisition we are announcing today the proposed Eroski City C-stores number 219. was the price which was deemed too sale of Tesco Thailand and Tesco high by the Japanese company. Malaysia,” said Dave Lewis, Chief There was a risk of incurring a large loss if Speedway's revenue did not go up as expected after the acquisition. Moreover, physical retail outlets could decline in the future as online shopping expands. Seven & i declined to comment. In 2005, U.S.-based Seven-Eleven became a wholly-owned subsidiary of Seven & i. In January 2018, the U.S. unit acquired 1,030 convenience stores from Texas- based Sunoco LP for about $3.1 billion. As of November 2019, it operated about 9,000 stores. Seven-Eleven has the most outlets of all convenience store operators counts in the U.S., followed by Canada's Alimentation Couche-Tard with 8,000 stores, and Speedway. The acquisition was expected to dramatically push up Seven & i's market share. 06032020

FUELWORLD Issue 42 2020 People on the Move > News & Updates Section 5 47

PEOPLE ON THE MOVE

Recent Appointments AMPES Mexico: Andrés Gutiérrez New President of AMPES Autec Car Wash Systems USA: Automotive Industry Executive Vic Keller Acquires Autec Car Wash System Caltex Australia: Caltex Appoints Matthew Halliday Interim CEO Dover USA: Dover Corporation New Appointments Essar Oil Essar Oil UK Appoints Mark Wilson As Chief Executive Officer England UK: Byron Barker Joins Essar’s Retail Team Esso Thailand: Esso Announces New Chairman and Managing Director ExxonMobil USA: ExxonMobil HQ Appointment Franklin Fueling Franklin Fueling Promotion for Fevzi Apaydin ICWG ICWG Appoints Markus Hockenson – CEO LSI Industries LSI Industries Announces Executive Promotions Marathon Petroleum USA: Marathon Petroleum Appoints Michael J. Hennigan As CEO Fevzi Apaydin, Motiva Vice President of Sales, EMEA and India, USA: Motiva Has Amy Plato As Executive VP, General Counsel Franklin Fueling Systems NCR Corporation USA: NCR Corporation Appoints Equifax CEO Mark W. Begor to its Board of Directors Franklin Fueling Promotion for Fevzi Apaydin OMV Franklin Fueling Systems has announced the promotion of Austria: Elena Skvortsova is OMV’s Ex. Board member For Fevzi Apaydin to the position of Vice President of Sales, EMEA Downstream Marketing & Trading and India. Fevzi has over 28 years of combined experience PSO in the petroleum equipment industry. Over the last 14 years, he Pakistan: PSO Appoints Syed Muhammad Taha MD & CEO has held various positions within Franklin Fueling Systems including his most recent role as Sales Director of Middle East, Puma Energy Western Asia, and India. Fevzi holds a Mechanical Engineering Puma Energy Appoints Réne Médori As New Chairman degree from Bosporus University and an MBA in Business Reliance Management from Istanbul University. India: Former IOC & BPCL Chairman Joins Reliance To Steer Fuel Retail Venture Speaking on his new appointment, Fevzi commented, “I am very excited to have the opportunity to support our Shell customers throughout the EMEA and India markets and Shell Announces Director Changes focus our efforts on delivering world class products and Tanknology solutions to meet their business needs.” Tanknology Appoints Jared Beavers VP of Cathodic Protection & Corrosion Prevention Division “Fevzi brings a strong customer-focused perspective to this new position,” said John Adrian, Sr. Vice President of TRAVELCENTERS Of America Sales. “That coupled with his many years of experience in USA: TRAVELCENTERS Of America Executive Appointment our industry make him the right person to direct our growth Valero throughout EMEA and India.” USA: Valero Announces Promotions Fevzi will continue to base his operations out of Istanbul, Veeder-Root Turkey where he lives with his wife Deniz, son Kaan, and USA: Veeder-Root Appoints Dave Coombe – President daughter Selin. 260320

Issue 42 2020 FUELWORLD 48 Section 5 People on the Move > News & Updates

Matt Tormollen Matt James Vice President and General Manager, DFS Solutions Senior Director of Product Marketing, DFS Solutions

Dover Corporation New Appointments in US Tanknology Appoints Jared Beavers VP of Cathodic Protection & Corrosion Prevention Division Dover Fueling Solutions (DFS), has appointed two new senior leaders to its DFS Solutions business, as part of Tanknology Inc. announced that Jared Beavers has been its commitment to support fuel and convenience retailers’ promoted to Vice President of the company's Cathodic digital transformation efforts through cutting-edge DFS Protection and Corrosion Prevention Division. In this solutions. capacity, Beavers will be responsible for the operations of Tanknology's nationwide Cathodic Protection and Newly appointed DFS Vice President and General Manager Corrosion Prevention Group. of DFS Solutions, Matt Tormollen, brings extensive industry experience and technology knowledge. Having more than During his time at Tanknology, Beavers has served 20 years in strategic executive leadership roles, he has held in multiple positions including several management positions leading global research and development for positions, Gulf Coast Regional Manager, Senior Account Avalara and serving as President and CEO of FuelQuest. Manager, Cathodic Protection Operations Manager and Invaluable to DFS in pursuit of its digital transformation Cathodic Protection Division Manager. will be his deep experience in the strategy, execution and A 21-year industry veteran, Beavers holds a NACE Cathodic marketing aspects of SaaS businesses, combined with his Protection Technician certification and STI Cathodic Protection success in forming strategic partnerships. Testers Certification and participates in NACE chapter Matt James has joined as Senior Director of Product Marketing meetings. He holds a Bachelor of Business Administration in for the DFS Solutions business. His recent role was Director Management from Texas State University. of Global Sales and Marketing for Emerson. His experience “I am extremely pleased to have Jared in this role,” said covers leadership roles in sales and marketing, program Tanknology CEO Allen Porter. “He is a very talented and management, business development and key account dedicated individual, whom I know will maintain the same management, and an early career in software development. drive and determination as he tackles the opportunity to “Matt Tormollen and Matt James are welcome additions to grow our Cathodic Protection and Corrosion Prevention our Dover Fueling Solutions team and DFS Solutions, and I am Division.” 13012020 delighted to have their caliber of leadership at the forefront of this critical growth business component for our customers and for DFS,” said DFS President David Crouse. “We look forward to having their energy, creativity and vast expertise FUELWORLD Magazine online on board for this next phase of our company’s tenured WWW.PETROLWORLD.NET history.” 14022020

FUELWORLD Issue 42 2020 BANNER ADVERTS News & Updates Section 5 49

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THE FUELWORLD MAGAZINE FEATURES WILL HAVE A NEW NUMBER Issue 43 - 2020 SYSTEM FOR EACH ISSUE. International Fuel Dispensers THE FIRST ISSUE PUBLISHED Technology – Post Covid IN SEPTEMBER 2009 IS NOW Service Station Brands & Retailers OFFICIALLY ISSUE NO. 1. REGULAR THIS MEANS THAT THIS ISSUE Issue 43 - 2020 IS NUMBER 42 AND THE NEXT World View ISSUE NUMBER 43. News Index by Continent THE FOLLOWING PAGES Product & Supplier News SHOW SOME OF THE MOST World of Convenience at the Service Station RECENT ISSUES. People on the Move

EDITORIAL DEADLINE: 31ST JULY 2020 ADVERTS & SPONSORSHIP DEADLINE: 21ST AUGUST 2020 2004 – 2020 PROMOTING YOUR BUSINESS PetrolWorld offers a unique platform of products. 16 YEARS We also offer rates and packages to suit the size of your company and budget. For Promotional Media Guide, please please PETROLWORLD email [email protected] or Tel KL Office +603 2116 9613 EU Office +353 402 30500 GLOBAL NEWS ONLINE TO VIEW THE PETROLWORLD PUBLICATION ONLINE GO TO WWW.PETROLWORLD.NET WWW.PETROLWORLD.COM FUELWORLD MAGAZINE > THE NEXT ISSUE Section 5 51

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