WWW.PETROLWORLD.COM Issue 42 2020 CORONAVIRUS – A PERSONAL VIEW P97 Networks: Consumer Behaviour During COVID-19 Puma Energy Africa – COVID-19 Mitigation Efforts ICS Scotland Report AIUT Poland INFORMING AND SERVING THE FUEL INDUSTRY GLOBALLY Introducing the Tokheim QuantiumTM 510M fuel dispenser. Designed by architects. Built by you. More options. More features. You choose. www.tokheim.com ©2019 Dover Fueling Solutions. All rights reserved. DOVER, the DOVER D Design, DOVER FUELING SOLUTIONS, and other trademarks referenced herein are trademarks of Delaware Capital Formation. Inc./Dover Corporation, Dover Fueling Solutions UK, Ltd. and their af liated entities. Introducing the Tokheim QuantiumTM 510M fuel dispenser. Designed by architects. Built by you. More options. More features. You choose. www.tokheim.com ©2019 Dover Fueling Solutions. All rights reserved. DOVER, the DOVER D Design, DOVER FUELING SOLUTIONS, and other trademarks referenced herein are trademarks of Delaware Capital Formation. Inc./Dover Corporation, Dover Fueling Solutions UK, Ltd. and their af liated entities. 2 + CONTENTS 06 THE CORONAVIRUS (COVID-19) PANDEMIC SECTION 1: FEATURES — A PERSONAL VIEW 04 WORLD VIEW Key stories from around the world 06 THE CORONAVIRUS (COVID-19) PANDEMIC — A PERSONAL VIEW 09 THE CORONAVIRUS (COVID-19) PANDEMIC — HISTORY 10 PUMA ENERGY AFRICA – COVID-19 MITIGATION EFFORTS 13 P97 NETWORKS: CONSUMER BEHAVIOUR DURING COVID-19 16 OPW 18 AIUT 19 ISTOBAL SECTION 2: NEWS OIL COMPANY AND RETAIL BRAND NEWS 21 ASIA 23 MIDDLE EAST 25 AFRICA 27 EUROPE 29 FEATURE ICS SCOTLAND 30 NORTH AMERICA 32 LATIN AMERICA 34 ALTERNATIVE FUELS NEWS SECTION 3: PRODUCTS & SUPPLIERS 10 PUMA ENERGY AFRICA – COVID-19 36 PRODUCT AND SUPPLIER NEWS MITIGATION EFFORTS SECTION 4: WORLD OF CONVENIENCE AT THE SERVICE STATION 41 WORLD OF CONVENIENCE AT THE SERVICE STATION 36 PRODUCT AND 42 CONVENIENCE NEWS FROM AROUND THE WORLD SUPPLIER NEWS SECTION 5: INDUSTRY INFORMATION 47 PEOPLE ON THE MOVE 50 THE NEXT ISSUE FUELWORLD Magazine online WWW.PETROLWORLD.NET 41 WORLD OF CONVENIENCE AT THE SERVICE STATION FUELWORLD Issue 42 2020 3 + CONTACTS + EDITOR'S LETTER International Editor David Egan Contributors Ewa Boba Anna Hickey Samantha Griffith Brad Jones Christopher Laing Eghosa Mabhena Keith Moyne Amparo Tordera Samantha Wait Special greetings to all! Darren Wight Depending on where you are in the world, the current Art Director pandemic is affecting everyone in different ways. It is Anja Coyne reported that Wuhan is returning slowly to normal daily life while in North America and Europe, the daily death rate Advertising Enquiries remains high. [email protected] It has been a very difficult issue to produce on a number [email protected] of fronts. This was supposed to be the Uniti Expo preview. We also delayed the schedule for this purpose. So let me Accounts Enquiries summarise the revised content in this issue. [email protected] Coronvirus feature written by myself is a personal view on Subscriptions page 6. Puma Energy Africa (page 10) has contributed their [email protected] efforts in Africa to support local communities while P97 Networks have highlighted the application of technology in Press Release / Editorial the pandemic. With all events postponed or cancelled, OPW [email protected] showed us initiative with the introduction of their virtual or [email protected] online expo (page 16). We also highlight why Istobal has been very busy on page 19 and how a relatively new product from AIUT will impact the international market place. Our geographical news index and content starts on page 21 while Alternative Fuels news and index features on page 34. Our regular Product & Supplier news can be viewed from Published quarterly (four times a year) both the PetrolWorld page 356 Magazine and the C-STORE executive Magazine, including their Supplements, are circulated to all key purchasing decision makers within the fuel value chain from Logistics Our World of Convenience at the Service Station section is (distribution), through retail marketing to C-Store/G-Store on page 40 and crucially our revised FuelWorld schedule across the globe. Additionally the vast majority of key personnel within companies supplying to these retail brands appears from page 50. Please note that PW Media has used are recipients. the current unique times that we live in as a time of review All material © 2019. No part of these publications or any other and reorganize some of our information services. PetrolWorld material may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the The industry is playing a crucial and essential role in prior written consent of the Publisher. Opinions and comments expressed herein are not necessarily those of the Publisher. All the current pandemic affecting every part of the world. rates are correct at time of going to print but are subject to change. Humanity is uniquely united in the fight to protect life. Whilst every effort has been made to ensure that all information contained in these publications is factual and correct at time of So think positive and “Stay Safe”! going to press, PetrolWorld cannot be held responsible for any inadvertent errors or omissions contained herein. David Egan International Editor Published by: FuelWorld Next Issue: FuelWorld Issue 43 2020 PETROLWORLD REPRESENTATIVE OFFICE Editorial Deadline: PW MEDIA Suite 33-01. 33rd Floor 31st July 2020 International Ltd Menara Keck Seng 38 Brook Meadow 203 Jin Bukit Bintang Avoca 55100 Kuala Lumpur Co Wicklow Advert Deadline: Ireland Tel +60 3 2116 9613 21st August 2020 Issue 42 2020 FUELWORLD 4 Section 1 Feature > World View WORLD VIEW Snapshot stories from around the world Engen Supports Mauritian NGO To ensure that food kit distribution continues to reach homeless and distressed families, Engen has partnered with the M-Kids Organization Youth Council, to donate free fuel. The association has till date assisted 300 families and delivered 1,500 food packs. “Plans are also underway to provide fuel to aid FoodWise, which consolidates donations received from numerous food distribution channels and redistributes the food to 80 NGOs working in the field,” stated Managing Director of Engen in Mauritius, Jean Pierre Payet. “This week Engen donated Rs12,000 worth of fuel and we plan to continue our show of support and commitment over the coming weeks,” said Payet. At all fuel service stations and convenience stores, Engen has also prioritized hygiene measure as well as the provision of safety materials, including sanitizers, gloves and masks to all of dedicated Engen fuel service station and Quickshop staff. “We’re also working with our partners to source food kits for Seeking to reach vulnerable communities during national our staff,” said Payet.“ We are grateful to our government lockdown, Engen, as a company that cares deeply about the and humbled by the work of the many NGO’s, businesses and communities in which it operates, is supporting Mauritian individuals who have all pulled together in an effort to combat NGO efforts. this outbreak.” 07042020 Most Market Events Postponed or Cancelled A key feature of the current coronavirus as it moved from China to Europe, was how it affected business travel and events. While some organisers were slower than others, most events were postponed to the 3rd or 4th quarter of 2020. In the case of the key European Expo Uniti event, this has been postponed to February 2021. For such a large event, this was the correct decision. I believe most 3rd quarter events will not be held. Even after the coronavirus has flattened out, there will be the unknown factor of a second wave. Also most travellers will be initially hesitant to travel and place safety first. This will likely lead to a busy 4th quarter. PW events made the decision at the end of February to move their PW Summit Singapore event from June to November 10th – 11th November 2020. This will be reviewed again in June to ensure event safety, quality and success. See also our feature article on the Coronavirus page 6. 042020 FUELWORLD Issue 42 2020 Feature > World View Section 1 5 Shell & Dover Fueling Solutions Introduce Self-Checkout Kiosk Dover Fueling Solutions has partnered with Shell to co-develop Visitors to the DFS Self-Checkout Kiosk sites now have the and roll out Self-Checkout Kiosk across a number of Shell option to take charge of their fuel and convenience purchasing fueling service stations in the Netherlands in order to reduce experience, giving Shell staff greater flexibility in managing queues and improve the purchasing experience for its customers. their roles, the ability to pay more attention to their guests and the capability to serve them in a more personal way. Giving Equipped with the DFS Self-Checkout Kiosk, visitors to Shell visitors the choice between being helped at the checkout sites are now able to scan for their own fuel, as well as in-store counter or scan and checkout themselves has already gone a products, and make their purchases in a single, harmonised long way in reducing queues and improving efficiencies across transaction. After a series of successful tests, Shell plans the Shell network. to extend the solution to its deli by Shell stations (sites with bakery service) in the coming weeks in order to promote an all- Experienced hostess Lynn works at Shell Boulevard in Zeist, inclusive experience, with the vision of rolling out the solution to the Netherlands, and has been heavily involved in the project its motorway service stations later in the year. from the beginning. "Fewer and fewer people who visit Shell bakery service stations just want to pay for their refueling The development of the DFS Self-Checkout Kiosk is derived alone,” Lynn explained. “A long queue is a frustration for many from close cooperation between various teams across the guests, especially when they don't have a lot of time.