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Promoting Harrogate Business

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Promoting Harrogate Business November 2015 Next Meeting 17.30 7th December at Holiday Inn REVIEW Business Networking Safari ((Members only) DOUBLE GOLD FOR RAIL Meanwhile, the planned improvements to Inside this month: the East Coast services between London CAMPAIGN! and Harrogate formed part of the TRAFFIC AND discussion at the Chamber's November TRANSPORT Harrogate Line Supporters Group – founded by meeting, alongside updates about bus • Latest news on rail, Harrogate Chamber to campaign for travel and road improvements. A large bus and road travel improvements to rail services in the town – has audience posed tough questions to many • Plans to expand won two gold awards at the Railfuture awards. of the speakers. local bus services See pages 2-4 for details. Harrogate Line Supporters Group was the best • Improvements to campaign, and Chamber Chief Executive Brian the flagship 36 Dunsby was named best campaigner. FINAL COUNTDOWN buses TO HARROGATE • Increasing number of trains to London CHRISTMAS MARKET • Strategy for road improvements The fourth annual Harrogate Christmas th th • Bringing 20 Market begins on Thursday 19 century roads into November. Taking place in the heart of the 21 st century Harrogate, it aims to bring more shoppers and visitors into the town centre at a vital • Drawing investment time of year for many of our retail and from government hospitality businesses. and private sector It is run by volunteers, with proceeds being BUSINESS NEWS used to support tourism-related events and • Be part of new organisations in the Harrogate area. This tourism guide book year, Harrogate Christmas Market has • Petition opposing Railfuture President Christian Wolmar presented two Gold been shortlisted for the regional White parking charges Awards to Brian Dunsby at the recent Annual Conference Rose Awards for the first time. At the th • News from Leeds- ceremony on Monday 9 November, the Bradford Airport Brian said: "The judges were most impressed Christmas Market was recognised as a by the 200+ people involved in our Harrogate Finalist, In a category with so many great MEMBERS' Line Supporters Group and the role of the events, it was an honour to be nominated. FORUM Chamber in promoting enhanced rail services • Latest news from for the wider economic benefit – not simply a Chamber members small group of rail enthusiasts trying to reopen • Offers and events a local line closed by Beeching." CHRISTMAS CHAMBER NEWS The nominations for Harrogate highlighted the • Festive offers from work done to increase the frequency of direct The Chief Executive of Harrogate Chamber members services to and from London, and to improve Chamber, Brian Dunsby, has announced • Support Harrogate the quality of services on the local line between he will step down from the role in May Christmas Market! Leeds, Harrogate and York. Both campaigns 2016. See page 5 for more details. have seen significant progress in the last year. PROMOTING HARROGATE BUSINESS Harrogate Chamber of Trade & Commerce, PO Box 8, Harrogate, HG2 8XB Tel: 01423 879208 Fax: 01423 870025 E-mail: [email protected] Website: harrogatechamber.org TRAFFIC & TRANSPORT Virgin Stagecoach are not anti-competition. It is at the heart of what we do when we bid for franchises. We UPDATE 2015 want competition on a fair playing field and that is what we do not think we are getting with track access rights. Our annual Traffic and Transport Update saw Virgin Stagecoach was the only bidder that will discussions about the latest and upcoming improve services for Bradford, Harrogate, developments on the roads and rails. Middlesbrough, Lincoln – we will bring benefits to Neal Smith, Head of Communications customers and communities in all those areas. Virgin Trains East Coast We have also brought in a new beer, Hop on Board, We are Stagecoach 90% owned, 10% by Virgin. We which was named through a competition. It was made launched on 1 st March this year with a PR exercise at Rudgate Brewery in North Yorkshire. when we took a train to Edinburgh and had a press We are keen to hear any ideas of how we can work conference in London. We have a new livery which with the Chamber and local businesses to welcome has mostly been introduced across the trains. We have our new services to Harrogate. train 2,500 staff in what we call the Virgin Way – a different ethos and way of thinking. Stagecoach may Neal Smith, Head of Communications be a big part of the business but the way we project Virgin Trains East Coast ourselves to the world is very much Virgin. Tel: 0116 366 3217 Email: [email protected] We have some promises to keep. Our franchise agreement obligations include new services and a better customer experience. Keith Roebuck, General Manager We have £140m to invest in railways in the eight years Transdev Harrogate and District Travel of the franchise. We have some new destinations for places that the East Coast line has not been before. Although part of a larger transport group, we remain a From 2018 we have the new super express trains local company for local people, with ancestry dating which is fantastic news for us – five new train sets and back to 1906. the biggest change for 30 years on the East Coast Customer led, in everything we do. This requires Mainline. continual improvement of our product, to both retain Passengers will have four-hour journeys from London existing and attract new customers. Six Ps summarise to Edinburgh and two-hour from London to Leeds. our approach (Performance, Professionalism, Passion, There will be a 50% increase in capacity of the train Presentation, Partnership and Pride). Equally fleet and £3.3bn will be reinvested into the railways. important is Public Perception. We are starting a £21m upgrade of the fleet including First impressions are vital. They create a lasting carpets, toilets, and chairs. We are not waiting three impression and must be positive. We recognise the years for the new trains to upgrade – we are doing it power of ‘the brand‘, offering distinct products now to the existing trains. portraying quality, consistency of delivery and helping promote trust in the service. This increases customer We have cut the price of standard anytime tickets, expectation and requires constant improvement to which was a promise and we have delivered it very meet those desires. Several examples demonstrate early in the franchise. Customers and communities are our positive response to customer requests, including really important to us. When we launched the the fitting of CCTV, individual seating, enhanced franchise, we launched a £3m Customers and timetables, WIFI and the acceptance of hot drinks. Communities fund. We are still working out the details These steps, small in themselves, all contribute to the and it will begin in 2017. overall travel experience. Improvements continue, with exciting times ahead! We have brought Prosecco on board. GNER used to have Champagne and we thought we would do It has never been easier to travel. Smartcard something similar. It is all about improving customer technology is proving popular with travel journeys experience. We haven't changed things over night but stored on the card and topped up as required. The we are bringing in more and more new products and very latest Mobile Ticketing has recently been ways of doing things on board. introduced, a customer now able to purchase unlimited We have improved our train punctuality and brought in period travel using their credit or debit card, the actual some new services including a new direct service to ticket being stored on their Smartphone, shown to the Sunderland from December, an extra four services a Driver when boarding. Never has it been so convenient to pay and make use of local travel opportunities. day from Edinburgh to London and the two-hourly Linked to real time, ‘next bus' technology, your phone service from London to Harrogate and back. will even tell you when your next bus will arrive! This is all predicated on getting track access rights on the East Coast Mainline. We are currently competing Always looking for new markets, we have introduced with other groups and we have had some great an hourly Monday to Saturday daytime connection support from Harrogate Chamber for that. If we get between Boroughbridge (Kirby Hill) and Harrogate, creating a new link to St James Retail Park in them, we are looking at much greater frequency. Harrogate Chamber Review Page 2 of 6 November 2015 Knaresborough. The route operates via Flaxby and services so we can save £0.5m but users will hardly therefore ready to tap into future potential. see any difference. Boroughbridge residents have suffered a dwindling Concessionary fares cost us £8bn a year in North transport network linked most recently to the squeeze Yorkshire – the difference between the grant from on Local Authority budgets. We are confident that our central government and the cost of us paying the bus commercial service initiative will succeed and have companies to enable pass holders to travel free. It is been heartened by support shown by the local Town harming the viability of many bus services. Council and Retailers. We have also held successful discussions with North Yorkshire County Council to Broadband and mobile connectivity secure the future of the 142/3 York to Ripon service, advertising Boroughbridge as an important interchange In Harrogate we have very good superfast broadband, but you do not need to go far to find no connectivity at point for Knaresborough and Harrogate. all. In 2019, we expect 95% of the whole county will We never forget the environment and our potential have good or very good broadband connectivity. impact on it. We plan for a greener fleet and have Mobile coverage in Harrogate is also good, but there submitted two bids for Central Government funding (with support from Harrogate Borough Council) to are parts of the county, especially where tourists go improve emissions from existing buses and at the and bring money into the area, which have no connectivity at all.
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