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Hdhomerun Windows Software HDHomeRun Windows software No tuners found Back to top Check to make sure that the HDHomeRun has a good network connection, as indicated by the network LED on the device being solid green. For first/second generation HDHomeRun devices (HDHR-US, HDHR-T1-US, HDHR-EU), the network LED is the leftmost of the ones in the window. For HDHR3-US, HDHR3-CC, and HDHR4-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is at the bottom of the network port. If the LED is blinking red (HDTC-2US) or solid red (other devices), this indicates that the device does not have a network connection. Try a different network cable and port on your switch/router. If the LED is blinking green, this indicates that the device has a network connection, but has not received an IP address via DHCP. If connected to your main network, check to make sure that your router is powered on and has its DHCP server enabled. If the router has any access control/allowed devices/MAC filtering function, either the HDHomeRun needs to be on the allowed list, or this function should be disabled. If the HDHomeRun is directly connected to the network interface on your computer, the interface should be set to a static IP in the 169.254.x.y range (for example, 169.254.1.9) with a subnet mask of 255.255.0.0 If the network LED is solid green, then the HDHomeRun has an address. If your PC is using a wireless connection, make sure that you are on the primary network and not a guest network (guest networks typically block access to local devices on the network). If you are on the main wireless network, please instead try a wired connection. If the wired connection works but wireless does not, then the most likely cause is your router blocking certain kinds of network traffic. Check the router’s configuration for anything with the word broadcast in it, or anything like wireless partition/isolation/segmentation, and try toggling those options. If you are on a wired connection and it is still not discovered, if you have the PC configured to use a static IP address, check to make sure that the subnet mask entered exactly matches what the router is assigning via DHCP. Any mismatch, no matter how small, can prevent discovery of the device from working. If your PC has any VPN software installed, make sure you are not connected to the VPN, and make sure any firewall the VPN may contain is disabled. HDHomeRun QuickTV - channels not present in list, or channel scan required message Back to top The channel list in QuickTV is based on the channel names entered in HDHomeRun Setup. If a channel does not have a name entered, it will not show in the list. If no channels have names entered, it will report that a channel scan is required. Simply go into HDHomeRun Setup and make sure all the channels that you want to access have names entered, and if you want, numbers. HDHomeRun app - no audio on Windows 7 Back to top The audio decoder included with Windows 7 has limited functionality when used outside of Windows Media Center and Windows Media Player. The HDHomeRun app will utilize decoders from VLC if it is installed on the PC, and that typically provides better results. HDHomeRun app - no video on Windows 8 Back to top Windows 8 does not include an MPEG2 video decoder, which is needed in order to see TV. You either need to add Windows Media Center, which includes Microsoft’s decoder, or else install a separate decoder. The app will use any MPEG2 decoders installed on the system, including those provided by VLC. HDHomeRun app (Win7/8.1) - video freezes on first frame Back to top This is typically caused by one of two programs installed on the PC. Either the ffdshow audio decoder, or DirectVobSub. If ffdshow is installed, go into the Audio decoder configuration program (search for it on the Start menu/screen), click on Mixer on the left side, set Output speakers configuration to 2/0/0 – stereo, then check the box next to Mixer on the left side, and click OK. Restart QuickTV and see if it plays normally. If DirectVobSub is installed, it will show up in the system tray or hidden icons area (in the bottom corner next to the clock) as an icon labeled VobSub or DirectVobSub. Double click on that, locate the Loading option, set to Do not load and click OK. Restart QuickTV and try again. HDHomeRun app (Win7/8.1) - does not find DVR Back to top The HDHomeRun app for Windows 7/8.1 does not support the DVR. On these platforms, use Kodi to access the DVR. See http://my.hdhomerun.com/instructions/kodi/ HDHomeRun app (Win10) - does not find DVR Back to top Please right click on the Start menu icon and select Windows PowerShell (Admin) or Command Prompt (Admin). Run the following command: CheckNetIsolation LoopbackExempt -a -n=”ef712ba7.hdhomerundvr_23nna27hyxhag” You should get a response of “OK.” Open the app and check to see if you can then access the DVR. HDHomeRun Setup - Discovery Error 4001 Back to top This indicates that there is a hardware issue with your device. Please open a trouble ticket so that it can be replaced. HDHomeRun installation program - Service HDHomeRun Service failed to start Back to top During installation of the HDHomeRun software, you may receive an error stating “Service ‘HDHomeRun Service’ (HDHomeRun Service) failed to start. Verify that you have sufficient privileges to start system services.” This error is due to the SSDP Discovery service being disabled. To re-enable the service: 1. Click the Start menu, right click on Computer and choose Manage 2. Expand Services and Applications and click on Services 3. Locate SSDP Discovery in the list, right click on it, and select Properties 4. Set the Startup type to Manual and then click OK Once the service is enabled, run the installation program again. HDHomeRun PRIME - Hardware & Basic Configuration Leftmost LED on HDHomeRun is blinking green Back to top This indicates that the HDHomeRun has a network connection but is not getting an IP address from your router. Check to make sure that the DHCP function is enabled on your router, and that either the allowed devices/access control/MAC filtering function on the router is disabled, or that the HDHomeRun is on the allowed list. Second from left LED on HDHomeRun is blinking green Back to top This indicates that either the CableCARD is not initializing correctly, or is not getting an out of band connection. Check to make sure that signal is present on the cable line you are using. Also check the CableCARD Menu screen on the HDHomeRun PRIME’s web page and make sure that the card information is present, and that the Card Authentication shows “success”. If both of these are true, please do the following: 1. Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box 2. Unplug the power cord from the HDHomeRun, count to ten, and plug it back in 3. After the HDHomeRun finishes initializing, remove the CableCARD 4. On the Tuners tab in HDHomeRun Setup, set one tuner to Digital Cable 5. On the Digital Cable tab, run a channel scan 6. After the scan finishes, reinsert the card and set the tuner back to CableCARD 7. Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked. Channel scan stops immediately with no channels found Back to top First, verify that the second LED from the left on the HDHomeRun is solid green. If not, follow the above steps. If you are using a Motorola CableCARD, go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu, then Network Setup. Look for the VCTID, and VCT or VCT Rcvd entries. If the VCTID is 0, this indicates that the cable provider has not yet initialized the CableCARD. Contact the provider and ask them to perform a “cold init” or “DAC init” on the card. If the VCTID is something other than 0 but VCT/VCT Rcvd is 0, this indicates that the CableCARD has been configured incorrectly by the cable provider and is not receiving a channel lineup as a result. The provider will typically need to change the hub or headend setting associated with the card in their system. In the case of Comcast, this is not something that can be performed by a phone representative. Either the phone representative needs to escalate the issue to the local operations/warehouse/addressability people, or a tech needs to visit, and make a call to those same people and have them correct the setting. If the VCTID is something other than 0 and VCT/VCT Rcvd is also non-zero, then please send us diagnostic information and open a trouble ticket: 1. Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box 2. Unplug the power cord from the HDHomeRun, count to ten, and plug it back in 3.
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