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Emergency Procedures The Friendship Village Health & Rehab Center has emergency procedures for fire, tornado, power failure, and other various types of emergencies. The staff has been trained in the emergency procedures to make sure the safety of the residents is maintained, even in everyday activity. To help review our procedures, fire and tornado drills are implemented Welcome to Friendship Village’s throughout the year. These drills are designed to assure that the procedures set are adequate to ensure the safety of Health and Rehab Center! our residents. Emergency procedure manuals are available at the nurses stations. Safety Procedures Pictures, Knickknacks, Misc. While it is important to We wish to make your family member’s stay the resident that their here as pleasant, dignified and safe as stay in the Health Center possible. be as comfortable as possible, there are guidelines that need to be followed: In cooperation with the department Pictures can be hung on the wall, directors, administration, and Safety but we ask that the Maintenance Health & Rehab Center Committee, this brochure is designed to Department be contacted to do 1400 North Drake Rd. answer some questions that you may have this. This will insure that Kalamazoo, MI 49006 regarding your loved ones safety. Theses placement and weight will not be policies are in effect immediately. a factor. Phone Knick-knacks, stuffed animals, etc. (269) 381-0515 After reviewing this brochure, please don't are special items to many hesitate to ask any questions you may have. residents, but too many can Fax Please contact the Health and Rehab impede the safety of the residents (269) 488-4827 Center’s Social Worker with any questions and employees. Please be or concerns. courteous of other’s space. Updated 10/02/2015 Furniture Holiday Decorations Electronic Items Each resident’s area has a bed, The holidays are a festive Residents may wish to have nightstand and chair. Because of time in the Health Center. a radio, tape player, razor, the size of the rooms, we ask Parties, treats and decorations etc. While the Health that no other furniture be brought into the are everyday activities. Center will accommodate room. However, the following the need, certain guidelines guidelines need to be followed: must be followed as well: If the resident would like his or her own chair No glass vases All items must re-checked and labeled brought in, then the Health Center’s chair No dried flowers or live Christmas trees. for safety by the Maintenance would be removed. To help maintain a clean No decorations that contain flammable Department. environment, cloth covered chairs may not materials. No extension cords. Power strips may be brought into the room. be used as long as they have a circuit Any electrical item needs to be approved by the breaker. In addition, should the resident’s furniture be maintenance department. The position of the items brought in, it must be of similar size as that cannot cause other hazards provided by Friendship Village. or impede with the residents care. Too much “clutter” in the room can make it Lighting difficult for proper care from their nursing Occasionally, residents would like their own Safety Checks staff. Personal items cannot interfere with floor lamp or table lamp. These must be Safety is an important part of everyday life Housekeeping and Janitorial maintaining a kept to a minimum. In addition, the here at Friendship Village. clean atmosphere for the resident and family. following applies: It is up to various No Halogen light departments to maintain Closets Extension cords, power strips, and any the guidelines set by The room closets are outlet adapter may not be used Friendship Village, local, designed for resident clothes Lamp positioning cannot cause other state, federal and OSHA requirements. and minimal storage. A red hazards or impede the resident’s care. line is marked in all closets The over-the-bed light fixture is not to There are daily and weekly checks of the denoting the maximum be used as a shelf. Any items placed on building and individual rooms. Anything that height for storage due to the these lights will be is noted as “unsafe” will be taken care of in a sprinkler heads. We ask that family members removed. timely matter. help maintain these closets by removing clothes that are not worn, seasonal, etc. Certain issues may require a consultation with the resident’s family. The Health and Rehab Center Resident Handbook Welcome to Friendship Village Health and Rehab Center We hope that your stay here is pleasant. If at any time you have questions, please feel free to ask the staff for assistance. The Health Center is dedicated to EXCELLENCE! Our goal is to rehabilitate and/or maintain each resident at his or her maximum capacity. Each resident is considered to be an individual who will be encouraged to exercise his or her rights and responsibilities, and who will be given an opportunity to share in the decisions that affect their Quality of Life. Each resident will be treated with respect, compassion and understanding. The following is a list of employees here at The Health and Rehab Center and a brief description of the services they offer: Kathy Harmon, NHA – Administrator is responsible for the general oversight of the Health & Rehab Centers. She supervises clinical and administrative affairs in accordance with established policies and federal and state guidelines. Kathy is available at (269) 381- 8837 to answer questions and to assist with any problems you may have. Kristen White, RN - Director of Nursing/Chief Complaint Officer is responsible for the day to day operations at The Health Center/Rehab. Kristen develops and implements patient care services. Any concerns regarding Nursing or Physician services may be addressed with Kristen. To schedule an appointment with Kristen or a physician, please call (269) 381-0515 x.455. 2 Updated 10/02/2015 Crystal Nelson, RN – Infection Control / Staff Development Coordinator is responsible for implementing policies, procedures and assuring resident and staff safety throughout the continuum of care by reducing the risk of infection. Crystal also develops and teaches programs designed to enhance the skills of workers, relevant to their positions within the Health and Rehab Centers. To reach Crystal, please call (269) 381-0515 x.472. Jan Kehl, RN – Nurse Navigator works closely with the care team and physicians in various specialty areas and coordinates a patient’s care plan and discharge. She also provides patient education related to their illness and planned treatment. To reach Jan please call (269) 381- 0515 x.406. Christy Salisbury, BSW - Social Worker is responsible for Resident Services. She will assist you with your personal and emotional needs. Christy is available to set up appointments with our Hearing, Dental, Vision or Beautician Services. She is also available for counseling or any other issues you may need. Please call (269) 381-0515 x.313 for Christy’s assistance. Molly Bloomfield, RN – Rehab Unit Manager manages care by directing both nurses and CNA’s in resident needs in the Rehab Center. She is also a liaison between family, resident’s therapy and physicians. If you have questions regarding nursing care, please contact Molly at (269) 381-0515 x. 309. Trinda Purkey, LPN – Health Center Resident Care Coordinator manages care by directing both nurses and CNA’s in resident needs in the Health Center. She is also a liaison between family, residents and physicians. If you have questions regarding nursing care, please contact Trinda at (269) 381-0515 x. 456. Therese Holdeman, CDM - Food & Beverage Manager is the Certified Dietary Manager at the Health and Rehab Center. Therese will accommodate your meal preferences in accordance with your diet ordered by your Physician. Please call Therese at (269) 381-0515 x.426 if you have any Dietary concerns. 3 Updated 10/02/2015 Shannon Schaab – Admissions and Marketing Coordinator is responsible for managing Health Center and Rehab Center admissions. Shannon works with hospitals, hospices, senior living centers and similar places to synchronize a resident’s move to and from Friendship Village. Contact Shannon at (269) 381-0515 x 526 for a tour or to answer questions about admission planning. Kellie Nugteren, CTRS – Activity Director is a Certified Therapeutic Recreation Specialist (CTRS) who schedules many different types of activities to meet our resident’s physical, social, mental, emotional, and spiritual needs. The purpose of the Activity Program is not only to provide entertainment but to improve the quality of life of our residents. Activities featured on the monthly Calendar include, but are not limited to, exercise classes, bingo, spiritual events, educational programs, craft activities, musical programs, outdoor activities, and special entertainment. All the activities and special events are posted on the monthly activity calendar located in every resident room and also in the common areas. Activities are offered multiple times per day, 7 days a week, 365 days a year. In addition to the Director and Activity Assistants, the Activity Program also utilizes volunteers. If you would like to become a volunteer or if you have any questions or suggestions regarding the activity program, please contact Kellie at (269) 381-0515 x.321. TBD, RN – MDS Assessments & Restorative Nursing Coordinator is responsible for resident assessments and the restorative nursing program at The Health Center. If you have questions for the coordinator, you can reach her at (269) 381-0515 x. 242. Ashley Bechtel – Medical Records is our medical records coordinator for the Health and Rehab Center. She is also in charge of completing admission paperwork. She can assist you with copies of medical records as well as answer any general questions. You can reach Ashley at (269) 381-0515 x.

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