2005 Annual Report

Executive Director Carolyn McLaughlin

Management Team Scott Auwarter Karen Courtney BOARD OF DIRECTORS Carmen Hernandez Ken Small Officers Eileen Torres Sean Delany, Chair John Weed Jean Smith, Vice Chair Janice Hart, Treasurer Senior Program Directors Marc Kemeny, Secretary Julie Belizaire-Spitzer Noel Concepcion Members Wanda Cruz William Aguado Rita Dwamena Carmen Allende Sara Farimani Gordon Campbell Crosby Inman Vito DeSantis Elisa Istueta Stan Freilich Marjorie Jeannot Marshall Green Bibi Karim Judith Leonard Maria Rivera Patricia McDonald Thomas Samuel David McLean Bruce Phillips Assistant Department Norberto Rivera Directors and Program Directors Lena Townsend Wanda Abeyllez Emil Delgado Helen Forde Yvette King-Facey Marcia Lawrence Meredith Levine Rosalina Luongo Frank Morales, Jr. Lisette Nieves Michael Officer Miriam Rabban Marisol Rosa-Saltares Solomon Smart Jessica Smith-Houk Credits Jeanne Tibbets Ken Small - editor Daniel Senes - writer/photographer Eve Sandler - designer Alexandra Steedman - photographer

In 2005, the Citizens Advice Bureau celebrated Carolyn McLaughlin’s 25th anniversary as our Executive Director. When Carolyn first started here, CAB consisted of a single walk-in office with a staff of two who provided information and referral services. Today we are one of the largest settlement houses in New York, operating programs that help over 30,000 residents annually from 25 sites throughout the Bronx. I cannot imagine such a miraculous transformation without Carolyn’s inspired leadership. Her energy and vision — for what CAB can be, for what the Bronx can be — have made this city a far better place to live and work.

CAB continues to play a major role in the revitalization of the Bronx, changing along with it to adapt to its growing needs. Success brings new challenges. The escalating cost of rent in the Bronx has put additional pressures on low-income households, making our eviction prevention programs even more essential. Diverse new immigrant populations, with their own special needs, are attracted to our neighborhoods. As more of our residents find jobs, there are not enough quality childcare options for working parents. In a time of rapidly advancing technology, young people and working-age adults must have access to new skills so they are not left behind.

This has been an incredible year of growth for the Citizens Advice Bureau. In a little more than twelve months we have added an early childhood learning center, a third shelter for homeless families, a fourth senior center, and a fifth as well as a sixth after-school program for elementary school students. Our Community Center, which has become a local land- mark, recently finished major renovations that make it an even more welcoming place for children and families.

CAB will remain an agent of progress, with innovative programs and cost effective initiatives that produce results, impacting our community where the need is greatest. It is with great pride that we share with you this report describing our wide array of services and our many accomplishments.

On behalf of the board, the staff, and all of those in the Bronx whose lives have been touched by the Citizens Advice Bureau — thank you, Carolyn, for all that you do.

Sean Delany Board Chair 2 Citizens Advice Although the Bronx has come a long way since its nadir in the 1970s, much work remains to be done. One-third of Bureau Bronx residents still live in poverty. Many of those who are employed work in low-wage, low-skill jobs. Around 40% of the adult population has not completed high ✻ school. A large number live in substandard housing and ✻ lack adequate healthcare.

While this is a sobering portrait, it is an incomplete picture of the reality of the Bronx. The people who live here are determined and committed to improving the quality of life in the borough. They have the support of community Founded in 1972, the Citizens Advice based organizations such as ours. Local businesses see Bureau (CAB) is a Bronx-based set- the potential of the Bronx and are investing in its future. tlement house whose mission is to Over the past several years, the Bronx has steadily improve the economic and social rebuilt its physical infrastructure. Our goal today is to well-being of individuals, families, help our borough as it blossoms into one of vibrant 3 and communities who are most in neighborhoods that offer hope to children and suste- need. Our intent is to enable individ- nance to adults. uals to uncover their potential and improve their lives. To do this we CAB is an integral part of the social fabric of the Bronx. provide direct hands-on help, com- In a little more than three decades, we have grown munity outreach, education, and from a single storefront office into a major social service advocacy, often in collaboration with provider with 25 sites that serve more than 30,000 resi- other organizations. In all aspects of dents annually. Our offices are located in some of the our work, CAB strives for the highest poorest areas of the borough, bringing programs directly ethical and performance standards into the communities that need them most. CAB offers and is guided by the belief that peo- a broad spectrum of programs for all age groups, ranging ple are to be treated with dignity and from infants to senior citizens. Specialized services respect regardless of their present address the needs of immigrants, homeless people, condition or past experiences. CAB families affected by HIV/AIDS, and adults making the makes a difference in the lives of transition from welfare to work. Through this holistic thousands each year, including indi- approach to community development, CAB is helping to viduals at all stages of the life cycle build sustainable communities. and special need populations. A comprehensive direct service organization, CAB’s mission is advanced by 450 staff members, numerous volunteers, and a dedicated board. We are a proud mem- ber of United Neighborhood Houses, the umbrella organi- zation for the settlement house system in New York City.

residents address a wide range of issues. At one office alone, we helped 288 indi- viduals or families avoid homelessness through housing counseling and assis- tance in settling rent arrears. Had these area residents been forced to enter the shelter system, the cost to New York City taxpayers could have been as high as

Information and Referral Services $6.9 million.

In partnership with the Robin Hood Foundation, CAB has created a new pro- gram called Single Stop that augments our tradition of providing I & R assis- tance. It offers low-income Bronx resi- dents one place where they have imme- 4 CAB’s original storefront office was diate access to financial, housing, public founded on an Information and Referral benefits, and family service help at no (I & R) model of walk-in service, which cost. A CAB case manager works with a allows people experiencing any type of lawyer from the Legal Aid Society for problem to meet with qualified staff and housing matters and a representative get assistance. CAB now operates five from a financial institution for money walk-in offices in the South Bronx. These management issues. We now have sites have allowed us to stay abreast of two Single Stop locations, one at the the changing needs of Bronx communi- Community Center and the other at 2070 ties, as we handle a variety of issues on a Grand Concourse. daily basis. Because residents value the immediate assistance these offices pro- One important tool our case managers vide, we have built an I & R component use to assess need is a software program into many of our programs. called the Self-Sufficiency Calculator. Based on information about the house- Our walk-in offices are staffed by skilled, hold, it evaluates what a family must compassionate professionals who are earn to cover the cost of basic needs and specialists in housing, immigration, con- determines eligibility for childcare subsi- sumer rights, senior services, govern- dies, public health care coverage, food ment benefits, and other matters. All stamps, and tax credits. Many people walk-in personnel speak both English have secured assistance they did not and Spanish. Over the last twelve know about or know they qualified for months, we helped more than 6,000 thanks to this resource. Serving Immigrants

Nearly 400,000 immigrants call the Bronx as how to give directions and talk to home. In fact, the population increase people about common things. By the here over the last decade is almost time they complete the course, students entirely due to immigration. The Bronx are prepared to give reasonable answers has long been a fascinating mix of cul- in English to any question they will face tures, not so much a melting pot as a on the citizenship test. Last year, 175 peo- stew, with each ingredient retaining its ple enrolled in the course and nearly 900 individual flavor while contributing to more received additional help preparing the overall blend. CAB’s programs have for their test, such as consultations and been especially useful to this important mock interviews. part of our community. Our staff speaks over 30 languages. Individuals who come to the immigra- tion office are also able to get advice Since 1989, CAB’s Immigration Unit has about accessing important social ser- helped those born outside the United vices like food stamps, health care, and States with obtaining citizenship, legal housing assistance. Immigrants often status, and social services. This past do not know that such help is available 5 year, its staff helped over 1,000 individu- because of misconceptions that they do als and families from all over the world. not qualify or that applying for aid would Most of their efforts are geared toward hurt their standing with Citizenship and assisting people with citizenship appli- Immigration Services (formerly the INS). cations. An attorney and three immigra- tion specialists help people prepare the paperwork and overcome any legal hurdles they may encounter — be it for citizenship, a change in residency status, or a request for family members abroad. All of our immigration staff speak Spanish, the predominant lan- guage among our clientele.

Classes in citizenship and English as a Second Language prepare immigrants for the questions they will be asked on their citizenship test, not only in the areas of government, civic life, and American history, but also about their own per- sonal situations. Those taking the class are trained in “survival” English, such

CAB’s employment services also have and the Dominican Republic. Eighty

Serving immigrants a strong immigrant focus. Foreign-born percent of the women we train to start individuals can get help obtaining docu- their own childcare businesses in our ments that will allow them to work legal- Family Childcare Network are foreign- ly in the United States. Several programs born. Our senior centers also serve a at our Bronx Works employment center great number of immigrants, mainly are specifically aimed at job training and from Latin America. placement for immigrants. Over 250 peo- ple found employment or received other CAB has been diligent about responding help there last year. More than 100 were to the changing demographics in the refugees and asylum seekers, mostly Bronx. For example, the West African from West Africa. population in the neighborhood around our Community Center has grown Many of CAB’s family programs have tremendously. CAB was instrumental in a large immigrant clientele. The Early working with a local elementary school Childhood Learning Center for preschool- to create an ESL class specifically for 6 ers is used heavily by immigrant families. West African parents. We have also Our Home Instruction for Parents of hired a case manager from Sierra Leone Preschool Youngsters (HIPPY) program, to reach out to the West African commu- which teaches parents how to prepare nity and introduce them to CAB ser- their children for success in school, vices. CAB is proud to be such a valuable mainly consists of families from Mexico resource for the immigrant community.

IMMIGRATION FACTS FOR THE BRONX

● 29% of all Bronx residents were born in another country. ● 21% of immigrants living in the Bronx came to the US less than five years ago. 44% arrived within the last ten years. ● 75% of Bronx immigrants are from Latin America. Close to half are from the Dominican Republic. There are also significant numbers from Ecuador, Guyana, Honduras, Jamaica, and Mexico. ● 7% of Bronx immigrants come from Africa, largely Ghana. ● 60% of foreign-born Bronx inhabitants have not become naturalized citizens. ● More than half of all Bronx residents speak a language other than English at home. ● A quarter of all Bronx residents have very limited English skills. Children, Youth and Family Services

Children represent the future, especially facility that consists of three classrooms here in the Bronx, where a third of the which can accommodate 55 children population is 18 or younger. As such, it between 3 and 5 years old. Its addition comes as no surprise that our children to the Community Center now gives and youth programs serve over 2,000 CAB the ability to serve young peo- young people each year. CAB also rec- ple from the pre-school through the ognizes the primary role that families pre-college years under one roof for the play in shaping children’s lives. Because first time. of this, we maintain a host of family ser- vice programs that support hundreds of CAB provides after-school services for parents and children. elementary students at our Community Center, our Avenue St. John office in the The CAB Community Center, located southeast Bronx, and two schools, CES on the Grand Concourse, is the focal 90 and PS 130. In the fall of 2005, we point of our children, youth, and family launched two more after-school pro- programs. The 38,000 square foot build- grams at our East Concourse Senior ing has a computer lab, classrooms, a Center and PS 62. Over 1,000 young peo- 7 childcare center, gymnasium, indoor ple participate in CAB-run after-school swimming pool, play roof, and kitchen. programs each year. It is a local landmark with resources that are highly used by area residents. The educational component of our after- school activities is strengthened by our Supplemental Educational Services tutoring program (SUCCESS). Many of Because Bronx parents want their chil- CAB’s after-school participants receive dren to get a jump start in learning, many turn to CAB’s Home Instruction for Parents of Preschool Youngsters (HIPPY) program. HIPPY gives parents the tools they need to become their children’s first teachers and prepare youngsters for suc- cess in school. Last year the program enrolled 95 parents and 109 children.

In 2004, CAB opened the Early Childhood Learning Center on the first floor of our newly-renovated Community Center. The ECLC is a state-of-the-art childcare

participate in hands-on activities like cooking and growing vegetables in our rooftop garden.

Teen pregnancy, substance abuse, gangs, and scarce employment prospects are a reality for youth in Bronx communities. There are numerous enticements to drop out of school. For these reasons, CAB aims to equip teens with the knowledge,

Children, Youth and Family Services Children, Youth tutoring in math and English language life skills, and opportunities they need arts twice a week throughout the school to navigate their environment and year, including holidays and breaks. improve their chances of fulfilling their Middle and high school students in our dreams. CAB’s Adolescent Development teen programs also receive intensive Programs portfolio features three age- tutorial assistance in math, English, appropriate programs for teens: Higher and other subjects. In pre- and post-test- Visions, Safe Passage, and the Academic ing, SUCCESS participants on average and Career Enrichment program. 8 improve 10 percentage points in English and 20 points in math. Higher Visions, which is funded by the Robin Hood Foundation, works closely Summer day camp programs at the with a single group of 50 youngsters Community Center and the Avenue St. from the age of 10 until they graduate John office continue the work of our from high school. Following a model after-school programs. About 150 young- developed by the Children’s Aid Society, sters aged 6-12 engage in fun education- it provides children with the academic, al pursuits that reinforce the lessons of emotional, social, health care, and cre- the previous school year and prepare ative supports they need to become students for the fall term. Recreational successful adults. A national study has activities focus on social skills, team found that Higher Visions participants are building, and physical fitness. far less likely to become teen parents and are much more likely to attend college To address the problem of childhood or be employed than other Bronx youth obesity, CAB has partnered with the Food their age. Alumni from the first group of Bank for New York City to create a new Higher Visions graduates, now in their nutrition and fitness program called the early 20s, serve as tutors, mentors, and Kids Café. In addition to receiving free role models for the current group. nutritious meals, the children enrolled in our Community Center’s after-school and Safe Passage helps children between 13 summer camp programs learn about and 15 make a smooth transition from healthy eating habits and exercise, and early to middle adolescence. Last year, it Children, Youth and Family Services

enrolled 83 teens from nearby low- accepted into a specialized or academi- performing middle or high schools, cally challenging high school or college. including MS 22, which was on Mayor The program guides families through Bloomberg’s list of the most violent choosing and applying to a high-quality schools in New York City. The majority of high school. It also takes students on youngsters entering Safe Passage had college tours and visits to college fairs failed at least one subject in the previous as well as helping them apply to schools school year. As a result of intensive and seek financial aid. CAFÉ serves 150 tutoring and small group assistance, 76 South Bronx youth. percent improved their grades in the year ending June 2005. The Community School for Social Justice is a small public high school founded by The Academic and Career Enrichment CAB in collaboration with New Visions for (ACE) program works with 75 teens Public Schools and the NYC Department between 15 and 18 years of age through- of Education in 2002. Youngsters who out the calendar year. It provides acad- attend this school are being introduced emic enrichment, tutorial assistance, to careers in the human service sector by world of work orientation, and college internships at CAB and other settlement exploration and preparation. Last year, houses. The school currently enrolls 340 90 percent of ACE teens obtained a sum- students and will graduate its first class 9 mer job, got an internship, or participated in June 2006. in a community service project. This is a sharp contrast to the experience of most South Bronx youth, who have a 40 per- cent jobless rate. Since 1995, CAB has trained women to start their own licensed childcare The Center for Achieving Future Education businesses which they run from their (CAFÉ) is a new project designed to homes. The benefits are threefold. increase disadvantaged teens’ access to Providers, who are often low-income high-quality academic opportunities. An individuals themselves, achieve financial education advisor works with teens to independence through entrepreneurship. ensure that they remain on track to get Parents can go to work knowing that their

Juanita, who is now 18 Juanita years old, has grown up at the CAB Community Center. She says, “I love this place. There’s no place I’d rather go to. The people here are like

my family away from home.” Juanita started coming to our summer camp and after-

school programs when she was six, and she’s been an active participant in our children and youth services ever since. Over the years, she has been a member of CAB’s Girl Scout troop, a junior counselor in summer camp, and a part of our Academic and Career Enrichment (ACE) program for teens. She also serves as a peer counselor and takes care of young children during parent events at the Community Center. Juanita’s passion is singing and her ambition is to be a professional R & B or gospel singer. The Community Center has given her the opportunity to display her artistic side by letting her perform at talent shows and other events. She also learned new leadership and organizational skills when she coordinated one of the ACE talent shows. She admits that she used to be a troubled child. She used to express her feel- ings negatively, constantly fought with her mother, and was not doing well in school. When she was 13, Juanita and her mother joined CAB’s Family Enrichment Program. The FEP staff worked with them to change their dynamics and helped them to understand each other’s perspectives. “Before you knew it, we weren’t arguing but really talking. FEP helped me and my mother grow.” The Community Center staff also helped Juanita get back on track with school. After she got off to a rocky start during her freshman year of high school, CAB made up conduct sheets for her teachers to fill out and made sure she went to class. Juanita said she was helped by the high expectations that people in the Community Center had for her. She will graduate in January 2006 with honors and plans to attend a CUNY school or a performing arts college. Juanita represented CAB at a City Hall hearing in the spring of 2005 on the future of youth programs. She spoke before the City Council about her experi- ences at our Community Center and how CAB changed her life. She was poised and well-spoken, and when she talked about her college plans, the audience and council members applauded.

children are cared for in a safe, comfort- throughout the borough who care for up able setting. Most importantly, children to 265 children on any given day. receive excellent care and education from a licensed professional. Currently, Most low-income New Yorkers are eligi- the network includes 55 providers ble for public health care coverage

Children, Youth and Family Services

through Medicaid, Child Health Plus, es; group activities to reinforce parent- or Family Health Plus. However, the child bonds; and anger management state now requires the people it insures and domestic violence groups. FEP to enroll in managed care plans handles about 145 cases each program administered by HMOs. These plans year. At any given point in a 12-month are often confusing to navigate. To period, the program has 90 active cases address this, CAB offers the Managed that involve up to 300 children and Care Consumer Assistance Program their parents. Based in the Community (MCCAP), which consists of outreach, Center, FEP targets families in Bronx workshops, and one-on-one assistance Community Districts (CDs) 4 and 5, for consumers. Last year, CAB assisted which have a high incidence of foster 446 families and individuals by educating care placements and child abuse and them on how to utilize managed care and neglect cases. The NYC Administration helping them to resolve billing problems for Children’s Services has consistently and recertify their eligibility. rated FEP as one of the top city pro- grams that provide foster care preven- Our Food Stamp Outreach Program, tion services. funded by the United Way, is a hunger prevention initiative designed to assist Building on these efforts, CAB joined the many Bronx residents who are eligi- forces with the Highbridge Community 11 ble for Food Stamps but have never Life Center to launch the Highbridge applied. Over the past year, CAB’s out- Collaboration Project in 2004. Supported reach specialists prescreened 3,400 by the Fund for Social Change, its pur- people for eligibility. Of that number, pose is to prevent foster care placements about 2,650 qualified for Food Stamps, in the Highbridge section of Bronx and today receive and average annual Community Board 4. About 35 families benefit of $2,100. receive counseling, participate in anger management and parent-child groups, The Family Enrichment Program (FEP) and receive referrals for employment, keeps families intact and prevents the education, and other services. Staff work placement of youngsters into the foster closely with several Region 1 schools care system. It offers individual, group, and a number of local CBOs to identify and family counseling; parenting class- potential participants.

CAB is on the cutting edge of homeless Homeless in conjunction with Montefiore care and homelessness prevention ser- Medical Center. vices. We offer a unique set of services that address the complex needs of homeless individuals on the streets of the Bronx. CAB also provides transi-

Homeless Care and Prevention tional housing for families who have lost their homes. We operate the largest evic- tion prevention program in the Bronx, helping thousands of families access the resources necessary to achieve stability and avoid entering New York City’s shel- ter system. When NYC’s Department of Homeless While parents are searching for new hous- Services created a plan in 2004 to dras- ing, seeking employment, or attending 12 tically reduce homelessness in five years, job training, they can feel secure that CAB was invited to be part of the plan- their children are in excellent hands. All ning process. CAB was a featured con- of the family residences have childcare tributor because of our distinguished centers for infants and toddlers. The shel- record of homeless and eviction preven- ters also offer educational and recreation- tion services. Many of our suggestions al programs for older children and teens, were implemented into the city’s plan. both after school and on days when school is not in session. Recreational activities are enhanced by the Bronx Council on the Arts, New York Cares, and CAB runs three shelters for homeless the National Academy of Design. families: the Jackson and Nelson Avenue Family Residences and now our new An on-site employment program called Willow Avenue facility, which opened in Moving On Up (MOU) provides employ- the spring of 2005. Combined, they pro- ment counseling, vocational training, and vide 276 families with transitional hous- job placement services. Last year, MOU ing. Last year, the shelters placed 200 placed 80 residents into jobs and enrolled families staying there into permanent 68 in education and training programs. housing. The shelters have several pro- grams that encourage residents to To help prevent a return to the shelter achieve self-sufficiency. There are also system, CAB continues to work with medical and mental health services in families after they find permanent hous- the buildings, provided by Care for the ing. Our aftercare services help families oeesCr n Prevention Homeless Care and

adjust to their new homes and neighbor- the HOT office themselves. Last year, hoods. Case workers make home visits, HOT staff members helped over 900 during which time they work with fami- homeless people in the Bronx get off the lies to set and accomplish goals that will street and into shelters, drop-in centers, help them maintain stability. and substance abuse treatment centers.

HOT works in conjunction with CAB’s Living Room, the only drop-in center in the Bronx for street homeless adults. CAB has run the Homeless Outreach This 24-hour facility fulfills a number of Team (HOT) in the Bronx since 1995. In needs for homeless individuals, includ- fact, we are the largest institution with a ing medical and psychiatric care, nutri- city contract to deal directly with street tional assistance, medication monitoring, homeless in the Bronx. Staff from HOT and substance abuse counseling. Last made over 23,000 contacts with home- year, the Living Room served more than less adults over the past 12 months. 1,400 homeless adults. Although it was While most of these contacts were made designed to serve 75 people a day, the 13

by HOT specialists patrolling the streets, Living Room accommodates an average

10 to 15 percent of the interactions were of 86 people a day, and more than 100 the result of homeless adults coming to per day during the winter months. To address this, the Living Room has estab- lished relationships with several Bronx churches and other institutions to pro- vide overnight stays. Homeless Care and Prevention

CAB’s Homelessness Prevention Program (HPP), the largest program of its kind in rent arrears and emergency assistance, the Bronx, intervenes and assists families and a strong support component to help before they lose their homes. Located people achieve stability and self-suffi- within four HRA-administered Bronx ciency. CAB is one of only six organi- Income Support Centers, HPP helps zations chosen by the Department of families to settle rent arrears and navi- Homeless Services to run a HomeBase gate Housing Court. In the last year, HPP program in the city. It served 350 families 14 served 3,275 families on public assis- in its first nine months. tance at risk of eviction. In 2003, CAB was awarded a contract In October 2004, CAB opened HomeBase, from the NYC Department of Housing a unique eviction prevention program Preservation and Development (HPD) that serves the residents of Bronx to prevent holders of Section 8 vouchers Community Board 1. More families land from losing their rent supplements in the shelter system from this area and being evicted. The Homelessness (made up of the Mott Haven, Melrose, Prevention & Relocation Support Services and Port Morris neighborhoods) than program is an innovative initiative almost any other part of the city. that will help HPD understand why HomeBase offers housing counseling, families lose their vouchers and what steps can be taken by organizations like CAB to keep this from occurring. It is one of the few CAB programs to have a direct service and research com- ponent. In its first 18 months of oper- ation, this program prevented over 100 households from being evicted and helped 50 families get their Section 8 subsidies restored after wrongful terminations. Positive Living

CAB was one of the first AIDS service have a variety of needs and require con- providers in the Bronx, which is the siderable ongoing support. CAB provid- epicenter for the AIDS epidemic in the ed long-term case management services United States. There are over 15,000 to 268 people last year. Another 261 people living with HIV/AIDS in the South received short-term case management Bronx today. Since 1989, CAB’s Positive and crisis intervention help for more Living unit has offered a wide array of immediate concerns. programs that address not just the dis- ease itself but also the social, economic, The Harm Reduction Center features and health conditions associated with it. a supportive program which provides Positive Living takes a holistic approach services for HIV-positive individuals to HIV and AIDS, providing services to struggling with drug abuse. Located in help people lead better, healthier lives. the Mott Haven section of the Bronx, Our efforts directly assist over 750 indi- it offers a safe, nonjudgmental environ- viduals and families impacted by the ment where our clients can spend the virus annually, with our outreach cam- morning or afternoon. Program partici- paign providing information to an addi- pants have access to support groups, 15 tional 7,300 persons last year. individual counseling, acupuncture, yoga, and recreational activities. Case man- CAB provides long-term, comprehensive agers check on each person’s progress case management for HIV-positive indi- and make referrals when needed. Last viduals and their families. Each partici- year, the Harm Reduction Center served pant is assigned a team of three CAB staff 125 clients. who assist them on a regular basis with managing their health care, benefits, The Nutrition Program, which serves housing, and other issues. Clients often over 5,000 meals annually, plays a key Positive Living role in maintaining the well-being of people living with HIV or AIDS. It is designed to prevent disease complica- tions by providing healthy meals and teaching sound nutritional habits. Staff dieticians make home visits, offer nutri- tional counseling, create personalized diet plans, and lead support groups on example). We conduct educational work- food and health. Clients can also get free shops throughout the borough that breakfast and lunch at our Community explain what HIV and AIDS are, ways Center and Harm Reduction Center. the virus is transmitted, prevention methods, and risk reduction. Each year, Access to Health is our healthcare out- the Families Together Program provides reach program specifically aimed at any- therapeutic and support activities for one who is HIV-positive. CAB helps reg- about 45 families that have been affect- ister uninsured or underinsured people ed by HIV. 16 with HIV/AIDS for New York’s AIDS Drug Assistance Program (ADAP), which cov- An additional benefit to Positive Living ers doctor visits, AIDS-related medica- participants is that they have access to tions, laboratory tests, mental health vis- the full network of services CAB offers. its, and more. Last year, CAB helped 84 Many clients come for housing assis- people receive the health care they need tance such as eviction prevention, apart- through ADAP. ment searches, and help negotiating with landlords. Others require help in areas of CAB is also heavily involved in commu- their lives not necessarily related to AIDS. nity outreach targeted at Bronx residents Following CAB’s guiding philosophy, the who are already infected with HIV as well Positive Living unit is committed to meet- as those who are at risk (teenagers, for ing the needs of the whole person.

HIV/AIDS FACTS FOR THE BRONX ● The Bronx has more people living with HIV and AIDS than 45 states. ● 42% of the people with AIDS in the Bronx are African-American and 51% are Hispanic. ● 33% of adults diagnosed with AIDS are women, more than in any other borough. ● The Bronx has more pediatric AIDS cases than 48 states. ● 13% of adults diagnosed with AIDS in the Bronx are 50 and older. Services for Seniors

CAB is strongly committed to serving the instruction in basic word processing borough’s oldest inhabitants. Many and Internet navigation. They also Bronx seniors are isolated and do not provide case assistance with housing, have ties to family or friends in the imme- health care, and safety issues. Basic diate area. They rely on CAB’s senior medical services (such as screenings for centers to provide the community — the diabetes, blood pressure, and nutrition connection to other people — they need. matters) are available onsite at the Our other programs create an important Morris Senior Center and each center support system that allows seniors to hosts an annual community health fair. continue living safely in their own homes and maintain their independence. CAB’s walk-in offices also play an impor- Thanks to these efforts, 2,300 Bronx tant role in how we deliver services to senior citizens are living better lives. older Bronx residents. Nearly three-fifths of the people who come to our walk-in CAB manages four senior centers that are offices on any given day are seniors. designed to meet seniors’ health, educa- Hundreds receive help with rent or utili- tion, and social needs and which host 400 ties arrears, reading bills or other docu- 17 older adults daily. On an annual basis, ments, understanding managed care, the centers serve more than 140,000 and avoiding consumer scams. nutritious meals. Arts and crafts sessions and dance lessons, among other classes, Our new mental health services for allow seniors to share their knowledge seniors, made possible by a grant from and improve their skills. Trips to various the Starr Foundation and United points of interest are a highlight of the Neighborhood Houses, help fill a tremen- recreational activities. While at the cen- dous need. The mental health needs of ters, seniors play games, watch movies, the elderly have typically been neglected. and chat with one another. To facilitate The greatest problems experienced by links between our oldest and youngest seniors are depression, anxiety, and Bronx residents, CAB’s senior centers have intergenerational programs with preschoolers and elemen- tary school age children.

Our staff has undertaken new and exciting initiatives to cater to the changing needs of Bronx seniors. The senior centers offer ESL and citi- zenship classes, as well as computer classes with Eva is a 65 year-old Puerto Rican woman Eva who has been a member of the Morris Senior Center for the past five years. She started coming to the center following the loss of her daughter. Since then, she has been an active part of the Morris community. She has served as president and vice president on the center’s senior council. She also helps out by acting as a translator and distributing meal tickets. Eva has gone with others from Morris to visit her City Council representative to discuss concerns relevant to senior citizens. The Morris Senior Center has given Eva an important sense of community. She says, “A senior center where you can be with other adults is wonderful. I real- ly enjoy it.” Her days there are filled with social activities, lectures on various top- ics of interest, and recreational group trips to places around the city and beyond. Eva has also used other CAB programs for seniors. Last summer, she noticed that money had been taken out of her bank account for several months — a result of identity theft. Eva lives on a fixed income so this was devastating to her. Because of the loss of her money she was not able to pay her electric bill. She told the case worker at the senior center, who referred her to our Elder Abuse Program for financial matters. CAB helped her change bank accounts and recover the miss- ing funds. While this was going on, we gave her an emergency assistance grant to help settle her electric bill. Eva has called upon CAB’s Housing Program and the Minor Repair Program to resolve problems in her home. Eva’s landlord would not make necessary restora- tions to her apartment, such as fixing wood floors that had warped. He eventual- ly performed the repairs, after our housing specialist advocated on her behalf. On occasion, CAB’s Minor Repair Program technician has assisted her by doing hand- iwork like replacing broken locks and installing curtains. Eva credits the Morris Senior Center with saving her life. Recently she was at the center when she fell into a deep sleep. Other members of the senior center noticed that something seemed wrong with her. The staff took her blood pressure, called the paramedics, and got her to a hospital. Doctors there discovered that she was having liver problems due to a medication she was taking. “Had I been alone in my house,” she says, “I would have never gone to a doctor and God knows what would have happened to me.”

STATISTICS FOR BRONX SENIORS ● Women make up two-thirds of the Bronx senior population. ● A quarter of Bronx senior citizens have very limited English skills. ● One out of three South Bronx seniors lives below the poverty line. ● More than half of the senior citizens in the Bronx have a disability. ● About 19,000 Bronx residents are primary caregivers for their grandchildren. Services for Seniors

feelings of isolation. These are common- assistance they need. She also holds ly caused by issues familiar to many older workshops on elder abuse at police adults: distant relationships with chil- precincts and senior centers. The pro- dren, a diminishing network of friends, gram works closely with the Bronx and financial concerns. District Attorney's office and Adult Protective Services. A social worker who specializes in geron- tology goes to our four senior centers The Minor Repair Program is a vital and conducts individual and group resource for low-income seniors who counseling sessions. Seniors who are need help with home repairs. Many not inclined to seek a therapist will often senior citizens live in substandard hous- consult her on a more concrete prob- ing where landlords do not take respon- lem like Medicaid or Social Security ben- sibility for minor repairs such as fixing efits. But those discussions often lead locks, replacing door hinges, or securing to an ongoing relationship in which the windows. Other household tasks — like seniors feel comfortable talking about putting up a window shade, fixing a leaky their feelings. The group counseling faucet, replacing smoke alarm batteries, sessions cover many topics, such as or changing a light bulb — become more bereavement, stress release, and isola- difficult with age. tion. About 75 seniors a month benefited 19 from this program in its first year. CAB’s Senior Housing Program assists senior citizens with various rent issues, CAB has a case manager who deals strict- including eviction prevention, housing ly with elder abuse, which can come in subsidies, applying for protection against many forms: physical, emotional, verbal, rent increases, and advocacy with land- and financial. Most of the 85 cases of lords. When seniors are not able to pay elder abuse we handle annually are their rent, CAB will work with them to referred to us by South Bronx police find alternatives. If necessary, we will precincts. Customarily the abuser is a help locate emergency funds and family member, which makes the case accompany the senior to housing court. very complicated since seniors are hesi- The senior housing specialist sees 650 tant to get a child or grandchild in trouble clients annually. and they are often dependent on their abusive relatives. We also see examples of domestic abuse from spouses or live- in partners. The most typical form of elder abuse is financial, with relatives taking seniors’ Social Security checks and leaving them with little or nothing. Our case manager helps victims secure orders of protection, accompanies them to court, and provides or facilitates whatever additional One of the Bronx’s greatest challenges vide essential supportive services, such is the large number of unemployed and as budgeting and child care assistance, underemployed residents. The jobless to ensure that the transition to work is orkforce Development

W rate in the South Bronx today is about a smooth one. CAB has been greatly the same as our nation’s during the Great aided by our partnership with Seedco Depression (over 20 percent). Many of (the Structured Employment Economic those who are employed can be catego- Development Corporation): their techni- rized as the “working poor,” trapped by cal expertise and financial assistance lack of education or opportunity in jobs has made it possible for us to provide that do not pay a livable wage. employment services tailored specifically to the South Bronx community.

Employment counselors help people explore various career options, create resumes, prepare for interviews, link with employers, and succeed on the job. 20 Because so many of CAB’s clients are immigrants, we also offer ESL instruction (in conjunction with the NYC Department of Education’s Adult and Continuing Education Program). Job seekers can enroll in our on-site training for security CAB has provided workforce develop- guards, health care workers, and food ment services since 1998. Our Bronx service workers, or get help finding train- Works employment center is known for ing programs in other fields. its dedicated staff, the individual atten- tion given to each client, and its innova- In October 2004 CAB opened a new state- tiveness in creating new programs and of-the-art computer laboratory at Bronx finding new opportunities for job seek- Works with the support of IBM and the ers. Bronx Works has produced impres- Verizon Foundation. This technology has sive results, placing 650 low-income proven to be a valuable resource. Some people in jobs annually. The Human 50 people come to the lab each week to Resources Administration has consis- learn computer skills, use job training tently rated our welfare-to-work program software, and study vocational English. as the strongest in New York City. For the past five years, CAB has held Bronx Works has an assortment of pro- an annual job fair in October where 800 grams to improve people’s job readiness job seekers get a unique opportunity and earning potential. While people are for personal access to 40 employers in on the path to employment, we also pro- the private and public sectors. Many Yuderka, a 41 year-old Latina immigrant and Ymotheruderka of two, became the sole income earner in her family after her husband’s heart surgery. She came to CAB’s Bronx Works employment center in April 2003, two months after she lost her factory job. Yuderka was convinced that finding another job was going to be very difficult for her due to her limited English comprehension. A case manager worked with her to develop a plan aimed at improving her English language skills, creating a resume, and exploring employment options in other fields. She subsequently enrolled in an ESL class and started looking into possibili- ties for improving her vocational skills as well. After four months of ESL instruction, her English proficiency had significantly improved. Yuderka’s commitment and enthusiasm made her the right candidate for CAB’s training program to be a Personal Care Aide (PCA). Her instruction began that October with a required class in vocational English for her new profession along with intensive PCA training. Upon successful completion of the program, Yuderka started an active job search assisted by CAB’s job developer and her case manager. Although the process of looking for employment was difficult and the results disappointing at first, Yuderka remained focused. Two months later, she landed a job as a home attendant and has been working for the same agency ever since. “My experience in the program was very satisfactory, gratifying, and construc- tive,” she says. “I came to CAB with only the goal of improving my skills and then becoming employed. Thanks to the assistance that I received from my instructors and case manager, I was able to find the job that I wanted. I offer my deepest gratitude to CAB for all the help and dedication that they gave me. I feel happy working as a home care aide. The experience with my employer has been very positive. I am happy with my job and glad I can support my family.”

individuals have been hired through bring high quality work attire to women this event as cable technicians, drivers, seeking jobs or looking to advance in retail workers, customer service repre- the workplace. sentatives, and administrative assis- tants, among other jobs. The Moving On Up program provided employment counseling and placement It is important for anyone that works services to the adult members living or that is interviewing for a job to in our shelters for homeless families. have appropriate professional clothing. Last year, Moving On Up achieved great CAB has formed relationships with two success, serving 196 new residents, organizations — Bottomless Closet and enrolling 68 in education and training Dress for Success New York — to programs, and placing 80 into jobs.

CAB is successful because we under- Haven,an area with a 20 percent job- stand the importance of working with less rate. It has placed 2,500 previously other institutions to improve the well- jobless adults since its inception. being of Bronx communities. Through the years, CAB has forged partnerships To prepare the next generation, CAB with the business community, health and has several education partnerships. educational institutions, other human The New York Section of the National service organizations, law enforcement, Council of Jewish Women introduced and other sectors. us to the Home Instruction for Parents of Pre-School Youngsters program in CAB has been a proud member of United 1992 and remains an early childhood Neighborhood Houses (UNH), the partner to this day. The After-School umbrella organization for the city’s settle- Corporation (TASC) provided the impe- ment house system since 1992. tus for CAB to implement three school- Membership has enabled us to forge based after-school programs and pro- bonds with other settlement houses, vides ongoing staff development sup- 22 launch initiatives that address unmet port. CAB was a founding member of needs, receive technical assistance, and the Community Collaborative to Improve have a voice in policy development. Bronx Schools, a grassroots partner- ship that was instrumental in creating Since 1997, CAB has partnered with the Lead Teacher initiative for all city Seedco (the Structured Employment public schools. Economic Development Corporation) to support our workforce devel- CAB has worked with the Legal opment efforts. As a result, Aid Society to keep families we established the Bronx at risk of eviction in perma- Works employment nent housing and out of center in Mott the shelter system. In 2003, we partnered with the Legal Aid Society to launch the Single Stop pro- gram, a Robin Hood Foundation-creat- ed initiative that connects low-income individuals and families to resources that promote self-sufficiency. It helped over 300 households last year.

In conjunction with Montefiore Medical Center, Care for the Homeless provides medical services at our family shelters CELEBRATING THE UPGRADE OF THE BRONX WORKS COMPUTER LAB: and the Living Room. The Project for Psychiatric Outreach to the Homeless From l. to r.: Joel Rivera, NY City Council Majority Leader; Michael Benjamin, NY State Assemblyman; provides psychiatric services to Living Carolyn McLaughlin, CAB Executive Director; Room and Homeless Outreach Team Diane Baillargeon, President, Seedco; Hope clients. The Living Room is part of Harley, Director of Community Affairs, Verizon; Pamela Haas, Program Manager, Corporate the city’s Faith Bed Collaboration where 23 churches and other organizations (includ- Community Relations, IBM. ing the Kingsbridge Heights Community Center and the Bronx Society for Ethical Culture) offer beds for homeless persons to spend the night. CAB leads the Bronx Crossroads collaborative, a group of organizations working together to end chronic homelessness in our city.

Since 1989, CAB has been a partner with the Settlement Housing Fund in the New Settlement Apartments, a 900 unit South Bronx complex. We provide information & referral, early childhood, parent educa- THE EARLY CHILDHOOD LEARNING tion, and other services to its residents. CENTER RIBBON CUTTING: From l. to r.: Sean Delany, CAB Board Chair; Charles In the years ahead, CAB will continue Lauster, architect; George Matteson, Trustee, partnerships with a range of institu- Russell Grinnell Memorial Trust; Ade Rasul, Chair, tions—government, non-profit, and for- Bronx Community Board 4; José Rodriguez, from the office of Congressman José Serrano; Glenn profit. In doing so, we build relationships Alleyne, Director of Youth Services for Bronx that ultimately help improve the wellbe- Borough President Adolfo Carrión, Jr.; and Aurelia ing of the communities we serve. Greene, NY State Assemblywoman. Information & Referral Services

● 2,000 South Bronx residents had over 6,000 housing, public benefits, and other problems successfully resolved by our walk-in offices

● 300 individuals or families obtained help with housing, financial management, and family law matters through the Single Stop program

Serving Immigrants

● 10,000 immigrants received services from CAB

● 1,000 became naturalized citizens or received help with residence applications and other documents

● 475 enrolled improved their English language skills

Children, Youth, and Family Services

● 500 preschool youngsters participated in early childhood education or family 24 literacy activities ● 650 elementary school aged children participated in our after-school, summer camp, and tutoring programs

● 600 adolescents were enrolled in our teen programs, including 320 who attend the Community School for Social Justice, a New Visions high school

● 200 families with over 350 children at risk of foster care intervention remained intact Homeless Care & Prevention

● 4,000 families avoided homeless- ness through interventions by CAB

● 145 homeless adults were placed in supportive housing, treatment centers, and other settings

● 300 families moved out of shelters and into permanent housing

Positive Living

● 7,000 neighborhood residents benefited from community outreach activities designed to promote HIV/AIDS risk reduction

● 750 individuals or families impacted by HIV/AIDS received intensive, personalized assistance that enabled them to lead better, healthier lives

Services for Senior Citizens 25

● 140,000 meals were served to older adults

● 500 seniors had small-scale home repairs made

● 200 seniors received mental health counseling

Workforce Development

● 650 low-income adults were placed in jobs

● 600 job seekers used the Bronx Works computer lab to conduct job searches or acquire technology skills

● Over 1,400 persons got help with career counseling, education, or job placement, readiness, and training pursuits

Outreach or Emergency Assistance

● 40,000 sandwiches or meals given to vulnerable populations, including the street homeless and people with HIV/AIDS

● 23,000 contacts made with homeless adults on Bronx streets

● 5,640 bags of food were distributed to seniors and other low-income neighborhood residents

● 2,600 individuals or families obtained Food Stamps, with an average benefit of $2,100 annually 26 Bottom row from l. to r.: CAB Executive Director Carolyn McLaughlin with Board Members Judith Leonard, Marshall Green, and Board Chair Sean Delany. Top row from l. to r.: Board Members Norberto Rivera, Marc Kemeny (Board Secretary), Vito DeSantis, Jean Smith (Vice Chair), Bruce Phillips, Janice Hart (Board Treasurer), Gordon Campbell, David McLean, and William Aguado.

CAB has a 16-member board of direc- porate personnel who connect us to tors that sets the organization’s direction, financial and institutional resources; provides governance and oversight, and human service professionals who under- monitors performance. Our board is a stand the challenges of frontline work; “working board,” one that includes ded- and expert technical personnel who help icated professionals from many walks us design and maintain systems, poli- of life. Representing a variety of profes- cies, and procedures. Indeed, the value sions and industries, our board of direc- of our board’s intellectual capital is price- tors all share one common thread: their less: It is what makes CAB one of the relentless commitment to keeping CAB best organizations in the Bronx and all of an organization that is focused on its mis- New York City. sion as well as the people and communi- ties we serve. CAB’s full board meets at least five times annually. The standing committees — Our board members have a range of Executive, Finance, Fund Development, skills that contribute immensely to Building & Operations, Nominating, and CAB’s success. It consists of attorneys Program — generally meet quarterly. who assist with nonprofit management Committee members confer with the issues; architects who review complex executive director or selected senior staff floor plans and renovation designs; cor- as required. At CAB, we recognize the importance of their careers. CAB works with United ongoing training to maintain high cal- Neighborhood Houses to provide schol- iber services. Our Training Department arships for staff members who pursue oversees a regular schedule of training higher education. activities for frontline staff, new super- visors, and mid-level personnel. Each Critical to maintaining CAB’s infrastruc- month, sessions are offered in topics ture are institutional resources at the like information and referral resources, board and staff level. Since the creation child abuse and neglect detection and of a management team in 2001, CAB reporting, safety protocols, and work- has made additional enhancements to place diversity. The sessions are facil- its internal infrastructure by forming itated by senior CAB staff or expert board committees devoted to building external resources. operations and fund development, as well as an information technology unit Training at CAB begins when a new at the staff level. Thanks to the insight 27 employee joins us. All hires receive a of our board and a senior staff commit- thorough orientation in which they are ted to continuous improvement, CAB given a history of the organization and continues to explore more efficient and an overview of how we realize our mis- effective ways of doing things: Our sion, and where they learn the role many successes notwithstanding, we every staff member plays in keeping realize that we can and indeed must CAB a strong institution. We are also improve how we do things in order to highly supportive of employees con- remain one of the most respected orga- tinuing their education and increas- nizations in the Bronx and throughout ing their skill sets to further advance New York City. SUMMARY FINANCIAL INFORMATION FOR THE CITIZENS ADVICE BUREAU, INC. 2004 2005

Revenues and other support Government grants $015,838,038 $0 18,815,071 Foundation grants and other contributions 1,856,013 1,576,721 Medicaid 1,070,495 1,123,971 Other revenues 376,482 394,810 Total revenues and other support $019,141,028 $0021,910,573

Program service expenses Information and referral services $002,264,031 $00 2,010,105

28 Services for the elderly 1,056,650 1,269,160 Homeless prevention & relocation services 2,972,090 3,757,382 Homeless shelter services 3,857,561 4,988,710 AIDS services 2,310,435 2,548,966 Children, youth & family services 2,563,316 3,094,800 Workforce development 1,352,913 1,418,304 Total program service expenses $016,376,996 $0 19,087,427

Supporting services Management and general $002,032,258 $00 2,364,487 Fundraising 111,218 127,994 Total supporting services $002,143,476 $00 2,492,481

TOTAL EXPENSES $018,520,472 $0021,579,908

CHANGE IN NET ASSETS $000 620,556 $0000330,665

A complete copy of CAB’s audited financial statements are available upon request.

Foundations Corporations Altman Foundation Adobe Systems, Inc. America’s Second Harvest Bronx Pro Real Estate Management, Inc. Anbinder Foundation Con Edison Frank J. Antun Foundation Davis Polk & Wardwell Theodore H. Barth Foundation EMK Enterprises Bedminster Fund Fidelis Care New York Edith C. Blum Foundation GAB Associates Insurance Brokerage Carmel Hill Fund Health Insurance Plan (HIP) of New York Child Welfare Fund Holborn Corporation Cummings Memorial Fund IBM Corporation Jean and Louis Dreyfus Foundation, Inc. JP Morgan Chase Feinstein Foundation Max Blauner, Inc. FJC Donor Advised Funds Mutual of America Fund for the City of New York Rosenberg Diamond Development Glickenhaus Foundation Corporation Hagedorn Fund Time Warner James N. Jarvie Commonweal Service Tomex Electronics Melvin and Sylvia Kakfa Foundation Trask, Inc. Marsicano Foundation Morgan Stanley Dean Witter The City of New York Foundation Administration for Children’s Services Morrison & Foerster Foundation Department for the Aging Henry and Lucy Moses Foundation Department of Education New York Community Trust Department of Health and Mental Hygiene Philanthropic Collaborative Department of Homeless Services Pinkerton Foundation Department of Housing Preservation and Robin Hood Foundation Development Rosenman Foundation Department of Youth and Community St. James’ Church Development Spirit Foundations, Inc. Human Resources Administration Teagle Foundation Verizon Foundation New York State Laura D. Vogler Foundation AIDS Institute Department of Education Funding Federations Department of Health The After-School Corporation Department of Labor United Way of New York Office of Children and Family Services Office of Temporary and Disability Assistance Organizations Bronx-Lebanon Hospital Federal Government Common Cents Department of Housing and Urban Community Service Society Development Food Bank for New York City Gay Men’s Health Crisis Elected Officials National Council of Jewish Women/NY Congressman José E. Serrano Section Bronx Borough President Adolfo Carrión, Jr. New Visions for Public Schools Assemblywoman Aurelia Greene New York Cares Assemblyman Luis M. Diaz Public/Private Ventures Assemblyman José Rivera Seedco & the Non-Profit Assistance State Senator Ruben Diaz, Sr. Corporation State Senator José M. Serrano Settlement Housing Fund Councilwoman Maria Baez United Neighborhood Houses Councilman Joel Rivera World Vision Bronx Delegation of the NY State Legislature Bronx Delegation of the NY City Council

…and many wonderful individual contributors. Citizens Advice Bureau

INFORMATION AND CHILDREN, HOMELESS SERVICES REFERRAL WALK-IN OFFICES YOUTH, AND FAMILIES Nelson Avenue Family Burnside Avenue After School, Summer Residence 2070 Grand Concourse Camp & Teen Programs; Early 1605 Nelson Avenue (718) 731-3117 Childhood Learning Center; Foster Care Prevention Jackson Avenue Family Bedford Park Blvd. 1130 Grand Concourse Residence (Home to our Food Stamp (718) 293-0727 691 East 138th Street Outreach program) 2925 Grand 1Concourse Home Instruction for Parents Willow Avenue Family (entrance on 199th St.) of Preschool Youngsters Residence (718) 295-7160 (HIPPY) Program 190 Willow Avenue 1477 Townsend Avenue Townsend Avenue (entrance on 172nd St.) Homeless Outreach Team (Home to our managed 336 Grand Concourse healthcare assistance services) (718) 588-3836 (718) 716-6049 477 Townsend Avenue (entrance on 172nd St.) Family Childcare Network, The Living Room (718) 588-3836 After School & Summer Camp 632 Southern Boulevard Drop-in Center Avenue St. John (718) 585-4619 890 Garrison Avenue (718) 893-3606 632 Southern Boulevard (718) 585-4619 After School Program, PS 130 750 Prospect Avenue HOMELESSNESS Single Stop Program (718) 292-3452 PREVENTION TEAMS Community Center HomeBase Homelessness After School Program, CES 90 1130 Grand Concourse Prevention Services 1116 Sheridan Avenue (718) 293-0727, ext. 179 (for Community Board 1 (718) 410-8151 residents only) SENIOR SERVICES 391 East 149th Street Morris Senior Center After School Program, PS 62 (718) 402-2244 660 Fox Street 80 East 181st Street (718) 933-5300 (718) 742-4126 Melrose I.S.C. #40 847 Concourse Village East Heights Senior Center East Concourse (718) 664-1325 200 West Tremont Avenue After School Program (718) 299-0300 236 East Tremont Avenue Concourse I.S.C. #45 (718) 716-6840 1365 Jerome Avenue E. Roberts Moore (718) 590-7942 Senior Center Community School for 515 Jackson Avenue Social Justice Bergen I.S.C. #48 (718) 665-5559 350 Gerard Avenue 2551 Bainbridge Avenue (718) 402-8481 (718) 220-6646 East Concourse Senior Center 236 East Tremont Avenue EMPLOYMENT SERVICES Crotona I.S.C. #46 (718) 731-6300 Bronx Works 1910 Monterey Avenue

391 East 149th Street (718) 901-5775 Elder Abuse, Housing (718) 993-8880 Assistance, and Repair Services ADMINISTRATIVE OFFICE 1130 Grand Concourse HIV/AIDS SERVICES 2054 Morris Avenue (718) 293-0727 336 Grand Concourse (718) 365-0910 (718) 716-5559 IMMIGRANT ASSISTANCE 2070 Grand Concourse 1130 Grand Concourse (718) 731-3114 (718) 293-0727, ext. 100

Have a question? Call (718) 293-0727, ext. 179 or go to your nearest CAB walk-in office. Visit our website: www.cabny.org

Citizens Advice Bureau, Inc. is an equal opportunity/affirmative action employer/service provider.