Amazon Case Study
Last updated: August 2002 Amazon.com Case Update Amazon.com Inc. (stock: AMZN) is undoubtedly the poster child for Internet retail businesses. It is the No. 1 Internet retailer of books, music, DVDs and videos, and has 26 million active customers in more than 220 countries as of first quarter 2002. In 2001, Interbrand's annual World's Most Valuable Brands survey ranked Amazon.com as the 76th most valuable brand in the world, ahead of Burger King and Shell, among others. According to MMXI Europe Audience Ratings Report, the Amazon.co.uk, Amazon.de and parent Amazon.com site are the top three online retail sites in Europe, based on reach. Amazon's founder and chairman, Jeff Bezos, was Time magazine's "Man of the Year" in 1999. Amazon.com has evolved from an online bookseller to a general merchant, and today is the largest online retailer. It claims that it has “the Earth’s biggest selection” of products in categories such as books, music, DVDs, videos, toys, electronics, software, video games, lawn and patio, kitchen and home improvement. The company has also created Web-based marketplaces, including Amazon Marketplace, Amazon.com Auctions and zShops, where businesses or individuals can sell virtually anything. The Amazon.com family of websites also includes Internet Movie Database (www.imdb.com), a comprehensive source of information on more than 300,000 movies and entertainment programs and 1 million cast and crew members dating from 1892 to the present. Amazon Anywhere (www.amazon.com/anywhere) marks the company's entrance into mobile e-commerce.
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