The-Klasik-Spa-BY-SPALETTE.Pdf
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SERVICE SELECTIONS SERVICE With carefully selected spa and skin-care services from around the world, the time spend at THE KLASIK spa by spalette is a world voyage. SERVICE QUALITY SERVICE Inspired by the techniques and traditions from all over the world, our Spa experts has matched the service sequences that delivers the classic experience. TECHNICIAN EXPERIENCE TECHNICIAN Trained from each master, our therapists and estheticians boast ritualism and authenticity within each service. 01 02 03 SWEDEN INDONESIA HAWAII Swedish massage, relaxation-focused form of Balinese massage was developed in the Indonesian Lomi Lomi massage, is a traditional Hawaiian massage is what most people think of first when they province of Bali, with influence from the traditional massage that combines massage techniques, based think about massage. medicine systems of India, China, and Southeast Asia. on the Huna philosophy and how it is related to our bodies work and its healing process. SERVICE EXPERTISE SERVICE 04 05 06 THAILAND JAPAN INDIA Also known as "yoga massage," Thai massage typically Shiatsu massage aims to eliminate blockages that Abhyanga is a massage that's done with warm oil. The sees the practitioner performing a series of intense keep the body's energy force, or Qi, from flowing oil is applied on the entire body, from the scalp to the stretches on a fully-clothed client. freely. soles of your feet. It's the most popular massage in Ayurveda, a traditional system of medicine from India. 07 08 09 CHINA CHINA TURKEY Cupping is a type of Chinese massage, consisting of Reflexology is a specialized form of foot massage, Hammam is profoundly relaxing and good for the skin, placing several glass or plastic “cups” (open spheres) during which, practitioners stimulate precise points on rather than using thermal waters, hammam treatments on the body. the feet that are believed to correlate to other organs use hot steam to encourage a deep and invigorating and bodily systems. cleanse. 10 11 12 FACIALS SCRUBS & WRAPS FOCUSED TREATMENTS From Nourishing to Brightening or Natural to Chemical From nourishing sugar scrub to shea butter wrap, the Short of time or get focussed on specific areas, Guest Peels, the Guest can experience the wide variety of Guest can get rid of dead skin and get nourished. can experience head massage to foot massage. facials. GUEST EXPERIENCE GUEST A seamless spa journey that creates harmony between the spa’s design and ongoing operations ensures the most optimal guest experience. FAREWELL 5 Guest is given as farewell as per brand standard which will bring 1 WELCOME them back Guest is welcomed as per brand standard and welcome drinks are served. GUEST EXPERIENCE SEQUENCE GUEST FEEDBACK 4 Feedback is collected evaluated for frequent revival of Guest experience. 2 SERVICE PLAN Guest is asked to fill the profile form and given choice of services. SERVICE DELIVERY 3 Either Guest can choose or our Our skilled therapists and experts will guide. estheticians will deliver the service as per brand standards and Guest preferences. PEOPLE At the core of THE Klasik SPA is the people. Our spa professionals offer vast experience and knowledge in the luxury spa industry and collective expertise that is unequaled. DAILY WEEKLY MONTHLY BUSINESS REPORTING Daily Business Report Facility Maintenance Report Performance Analysis Guest Refusal Report Occupancy Analysis Social Media Calendar Guest Feedback Report In-house Marketing Calendar Training Calendar & Tracker Consumable Audit Retail Audit PHYSICAL KPI BUSINESS ANALYSIS BUSINESS Management Audit Spa Revenue Per Client [SRevPeC] Mystery Audit Spa Revenue Per Treatment [SRevPeT] Business Partner Audit Spa Revenue Per Available Treatment Hour [SRevPATH] Spa Hygiene Audit Spa Revenue Per Occupied Hotel Room Therapy Audit [SRevPOHR] Training Need Analysis External Client Rate [ECR] Repeat Client Rate [RCR] Service Per Client [SPC] Thank You! Specialising in tailor-made services to suit individual projects, we offer assistance & association from the initial research, feasibility, concept development, space planning, design guidance, pre-opening, and operational assistance in spa, salon, fitness, wellness, beauty, clubhouse, & hospitality industry. +91 (0) 94964 83111 [email protected] www.spalette.com /spaletteIN.