SERVICE SELECTIONS SERVICE With carefully selected spa and skin-care services from around the world, the time spend at THE KLASIK spa by spalette is a world voyage. SERVICE QUALITY SERVICE Inspired by the techniques and traditions from all over the world, our Spa experts has matched the service sequences that delivers the classic experience. TECHNICIAN EXPERIENCE TECHNICIAN Trained from each master, our therapists and estheticians boast ritualism and authenticity within each service. 01 02 03 SWEDEN INDONESIA HAWAII Swedish , relaxation-focused form of Balinese massage was developed in the Indonesian Lomi Lomi massage, is a traditional Hawaiian massage is what most people think of first when they province of Bali, with influence from the traditional massage that combines massage techniques, based think about massage. medicine systems of India, China, and Southeast Asia. on the Huna philosophy and how it is related to our bodies work and its healing process.

SERVICE EXPERTISE SERVICE 04 05 06 THAILAND JAPAN INDIA Also known as "yoga massage," typically massage aims to eliminate blockages that Abhyanga is a massage that's done with warm oil. The sees the practitioner performing a series of intense keep the body's energy force, or , from flowing oil is applied on the entire body, from the scalp to the stretches on a fully-clothed client. freely. soles of your feet. It's the most popular massage in , a traditional system of medicine from India.

07 08 09 CHINA CHINA TURKEY Cupping is a type of Chinese massage, consisting of Reflexology is a specialized form of foot massage, Hammam is profoundly relaxing and good for the skin, placing several glass or plastic “cups” (open spheres) during which, practitioners stimulate precise points on rather than using thermal waters, hammam treatments on the body. the feet that are believed to correlate to other organs use hot steam to encourage a deep and invigorating and bodily systems. cleanse.

10 11 12 FACIALS SCRUBS & WRAPS FOCUSED TREATMENTS From Nourishing to Brightening or Natural to Chemical From nourishing sugar scrub to shea butter wrap, the Short of time or get focussed on specific areas, Guest Peels, the Guest can experience the wide variety of Guest can get rid of dead skin and get nourished. can experience head massage to foot massage. facials. GUEST EXPERIENCE optimal guest experience. operations ensuresthemost spa’s design andongoing creates harmony between the A seamlessspajourney that GUEST EXPERIENCE SEQUENCE estheticians will deliver theservice as per brand standards andGuest Feedback iscollected evaluated Guest isgiven asfarewell asper brand standard which will bring for frequent revival of Guest Our skilledtherapists and SERVICE DELIVERY 3 FAREWELL 5 FEEDBACK 4 preferences. experience. them back experts will guide. Either Guestcanchoose or our form andgiven choice of services. Guest isasked to fill theprofile 2 SERVICE PLAN served. standard and welcome drinksare Guest is welcomed asper brand 1 WELCOME PEOPLE unequaled. collective expertise that is the luxury spaindustry and experience andknowledge in professionals offer vast the people.Our spa At thecore of THE KlasikSPA is BUSINESS REPORTING Guest Feedback Report Guest Refusal Report Daily Business Report DAILY Occupancy Analysis Facility Maintenance Report WEEKLY MONTHLY Retail Audit Consumable Audit Training Calendar & Tracker In-house Marketing Calendar Social Media Calendar Performance Analysis BUSINESS ANALYSIS PHYSICAL Training Need Analysis Therapy Audit Spa Hygiene Audit Business Partner Audit Mystery Audit Management Audit Service Per Client Repeat Client Rate External Client Rate [SRevPOHR] Spa Revenue Per Occupied Hotel Room [SRevPATH] Spa Revenue Per Available Treatment Hour Spa Revenue Per Treatment Spa Revenue Per Client KPI [SPC] [RCR] [ECR] [SRevPeC] [SRevPeT] Thank You!

Specialising in tailor-made services to suit individual projects, we offer assistance & association from the initial research, feasibility, concept development, space planning, design guidance, pre-opening, and operational assistance in spa, salon, fitness, wellness, beauty, clubhouse, & hospitality industry.

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