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Managing Generational Differences Goal National Conference of Bar Foundations February 6, 2015 Managing Generational Differences Goal To Uncover the: ◦ Events ◦ Conditions ◦ Values ◦ Behaviors That make each generation Unique! Framing The Generations Clashpoints Jot Down Your Thoughts-- • How does your organization break down by generation? • A generation gap you experienced at work • Where your team experiences gaps • Advantages of your generation mix For the first time in US History there are Four Generations in the Workplace TRADITIONALISTS 1900 -1945 Influences People in the News . The Great . Frank Sinatra Depression . Ella Fitzgerald . The New Deal . FDR . World War II . Jackie Robinson . The G.I. Bill . Henry Ford . The Cold War . John Wayne . The Atom Bomb . Joe DiMaggio TRADITIONALISTS 1900 -1945 Traits Growing Up . Loyal/Civic Minded . Disciplined . Patriotic . Conformers . Hard working . Personal sacrifice . Fiscally conservative . Children should be . Faith in Institutions seen and not heard . Work for same employer . Make do or do without . Practical . Respect Authority babyboomers 1946 - 1964 Influences People in the News . Booming birthrate . John F. Kennedy . Economic prosperity . Martin Luther King, Jr. Vietnam . Rosa Parks . Watergate . The Jackson Five . Assassinations . Elvis . Civil rights . The Beatles movement . Neil Armstrong . Women’s movement . Sex, drugs, rock & roll babyboomers 1946 - 1964 Traits Growing Up . Confident . Stay-at-home moms . Independent . Suburbs . Self-reliant . TV . Competitive . Play well with others . Questioners of authority . Idealistic babyboomers 1946 - 1964 Traits . Optimistic . Desire to stand out from the crowd . Cool . Work-centric . Relish long work hours . Defined by Professional Accomplishments GENERATION X 1965 - 1981 Influences People in the News . Divorce . Bill Clinton . Lay-offs . Bill Gates . AIDS . Michael Jordan . Personal computer . Nelson Mandela . MTV & Cable TV . The Challenger . Missing children on milk cartons . 24 hour media GENERATION X 1965 - 1981 Traits Growing Up . Independent . Working Moms . Resourceful . Latchkey kids . Entrepreneurial . Divorce . Adaptive to . Microwave change . Videogames . Skeptical . MADD . Work/life balance . Self-reliance Influences People in the News . Fall of the Berlin Wall . President Barak . Events of September Obama th 11 . Backstreet Boys . Connected 24/7 . Oprah Winfrey . iPod, iPad, Smart . Britney Spears Phones . Mia Hamm . Violence Close to home . Serena & Venus . Drugs and gangs Williams . Hurricane Katrina . Mother Teresa . Virginia Tech Shooting Traits Growing Up . Globally concerned . “You are special” . Diverse/Inclusive . Helicopter parents – . Cyber literate (Boomer parenting) . Media savvy . “Black Hawks!” . Realistic (Gen X parenting) . The group is the key . Involved dads . Confidence . Packed schedules . Entitled . Most educated The M-Factor . Parenting . The Need for Speed . Entitlement . Social Networking . Meaning . Collaboration . Great Expectations Works Cited Lynne C. Lancaster, D. S. (2010). The M-factor: how the millennial generation is rocking the workplace. New York: HarperCollins Publishers. TRADITIONALISTS/ Cuspers play important babyboomers roles … 1940 – 1945 . Mediating babyboomers/Gen X . Translating . Explaining 1960 – 1965 . Coordinating . Resolving conflicts Gen X/ 1975 - 1980 GENERATIONAL UPDATE! Breaking News: Five Generations in the Workplace . Traditionalists . 1900 – 1945 . babyboomers . 1946 – 1964 . Generation X . 1965 – 1976 . 1977 – 1989 . Generation 9/11 . 1990 -- . See the world through September 11th . Grown up with war & uncertainty . Less optimistic Their Impact They will make up 50% of employees & customers in a few years They will bring their gifts to the workplace ◦ Youth ◦ Collaboration ◦ Energy They are change agents! What’s An Employer To Do? Focus on: If Not, Employers Face: . Attracting . The Turnover Titanic . Mentoring . Knowledge Drain to . Training Death . Retaining . Leadership Desert They will either TRANSFORM an organization or watch it CLOSE! Generations in the Workplace Traditionalists – 5% 75 million 95 million 25% baby boomers 80 million 38% Gen Xers 46 million Leadership 32% Desert Source: U.S. Bureau of Labor 2015 Projected International Workforce Traditionalists – 3% 75 million 95 million 38% baby boomers 80 million 28% Gen Xers 46 million 31% Source: U.S. Bureau of Labor Statistics An issue around which the generationsAn issue around are likely which to/will the generations are likely to/will collide . Turnover . Recruitment . Morale . Team building . Communication . Customer service . Culture change Many issues can be . Diversity . Rewards affected by . Feedback generational . Employer of choice . Organizational diversity… objectives . Communications . Feedback . Rewards . Balance Communication “Write me a letter” “Lets have a meeting” “Send me an email” “txtme” Feedback No News is Good News Once a year review with documentation Instant, immediate feedback Individualized feedback at the push of a button! Rewards Satisfaction of a job well done Money, title, recognition, the corner office Freedom is the ultimate reward Work that has meaning for me! Balance Support me in shifting Help me the balance balance everyone else & find meaning myself Flexibility so I can balance all my Balance now, activities not at 65! TRADITIONALISTS babyboomers GENERATION X COMMUNICATIONS Face to In Person Formal Email/ Cell Text Face Formal Memo Phone Messaging Memo FEEDBACK No News is Once a year Instant, Individualize Good News Review with Immediate d documentation feedback Feedback at the push of a button! REWARDS The Money, title, the Freedom is Work that satisfaction corner office the ultimate has meaning of a job well response for me! done BALANCE Support me Help me balance Balance Flexibility so in shifting everyone else & now, not at I can the balance find meaning 60 balance all myself my activities Generational Personalities are shaped by Events & Conditions experienced through our formative years- Each generation brings its own set of values, beliefs, life experiences, attitudes and gifts to the workplace Managing the Generations It’s A Bottom-line Issue! Thank you Resources www.inc.com/sam-bacharach/how-to-motivate-your-gen-y-employees.html When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work. Lynne C, Lancaster and David Stillman The M-Factor: How the Millennial Generation Is Rocking the Workplace Lynne C. Lancaster and David Stillman Stauffer, David. “Motivating Across Generations.” Harvard Management Update March 2003 Hammill, Greg. “Mixing and Managing Four Generations of Employees. “Winter/Spring 2005 http://www.fdu.edu/newspubs/magazine/05ws/generations.htm http://www.redtreeleadership.com/millennials/?gclid=CNOAhKjZ7rkCFctr7AodSzIAh g .
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