Better to Be Frustrated than Bored: The Incidence, Persistence, and Impact of Learners’ Cognitive-Affective States during Interactions with Three Different Computer-Based Learning Environments Ryan S.J.d. Bakera, Sidney K. D’Mellob, Ma. Mercedes T. Rodrigoc, & Arthur C. Graesserb a: Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburgh, PA, 15217. USA.
[email protected] b: Institute for Intelligent Systems, University of Memphis, Memphis, TN, 38152. USA.
[email protected],
[email protected] c: Department of Information Systems and Computer Science, Ateneo de Manila University, Katipunan Avenue, Loyola Heights, Quezon City 1108. Philippines.
[email protected] Corresponding author: Ryan S.J.d. Baker Contact email:
[email protected] Address: Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburgh, PA. 15213. USA. Telephone: (+1) 412-268-9690 Fax: (+1) 412-268-1266 Abstract We study the incidence (rate of occurrence), persistence (rate of reoccurrence immediately after occurrence), and impact (effect on behavior) of students’ cognitive-affective states during their use of three different computer-based learning environments. Students’ cognitive-affective states are studied using different populations (Philippines, USA), different methods (quantitative field observation, self-report), and different types of learning environments (dialogue tutor, problem- solving game, and problem-solving based Intelligent Tutoring System). By varying the studies along these multiple factors, we can have greater confidence that findings which generalize across studies are robust. The incidence, persistence, and impact of boredom, frustration, confusion, engaged concentration, delight, and surprise were compared. We found that boredom was very persistent across learning environments and was associated with poorer learning and problem behaviors, such as gaming the system.