Rural Matters 2021 Edition | June 2021

Focus On Our new tenant portal, My Housing Executive Oil Buying Clubs Dementia Friendly Homes Rural Community Award Winners Online Learning ffectionately known as the hub of Welcome to the Fermanagh by locals, KEEPING UP WITH THE Kesh is a bustling villageA steeped in history and surrounded by beautiful 2021 edition of our countryside. We went down to see their new community facility earlier this year. KESHIANS Rural Matters Magazine The old courthouse in Kesh was Would you like help fter the success of our This is why we have kept in-touch to deliver essential goods and to completely revamped, thanks in making your rural area a first online edition of with our customers through phone keep in contact through periods of part to funding from our Rural better place to live? Rural Matters, calls, emails, virtual meetings and lockdown. Development Programme we are continuing to social media, recognising that now, match-funding initiative, after over goA digital. more than ever, you need to know We are preparing to launch the Visit the rural section of our a decade of planning and hard work we are here to help you with your 2021 Rural Community Awards website www.nihe.gov.uk Through the challenging winter from people across the community. housing needs. competition in the coming weeks. to find out how we can months, when we had to adapt As soon as we stepped into the If you are involved with a rural once again to the challenges centre we received a very warm support you. In this edition of Rural Matters, we community group who undertake of COVID-19 (coronavirus), the welcome and it was clear that this are showcasing our new tenant activities to make your village a Housing Executive has been able was one of the many reasons why portal, My Housing Executive, better place to live, then please get to continue providing essential it has quickly become the heart of which will help our tenants to view housing services and advice, whilst in touch. We look forward to hearing the village. and manage information remotely. maintaining the safety of our staff from you! We have also included features on and customers. some of the support we offer to Stay safe everyone. While taking us on a tour of the tenants and customers to ensure A year on from the beginning of facility, Frances, Alan and Gerald they have access to a home which the pandemic, we are aware of the are all members of The Courthouse can help them to live independently, effects lockdown and isolation Kesh Ltd and told us the new including our ‘Dementia Friendly can have on communities and building allows them to provide Homes’ initiative and our Private individuals, particularly in rural areas. invaluable services like a food bank, Sector Home Improvement Grants a ‘tunic room’ filled with clothes On the cover: programme. for needy families, a community café, counselling and befriending Later this year, we intend to publish schemes. Rural Matters our draft Rural Strategy for public 2021 Edition | June 2021 consultation and we would like Focus On We were blown away by the work Our new tenant portal, to take this opportunity to thank My Housing Executive Oil Buying Clubs of the team and asked them how Dementia Friendly Homes everyone who took the time to Rural Community Award Winners they had been able to make a huge Online Learning respond to our pre-consultation questionnaire. Your feedback difference to this rural community Professor Peter Roberts, within such a short space of time. was crucial in ensuring that our Chair objectives for rural housing and “We try to do everything we can housing services for the next four here to support people and it all years remain relevant and reflect starts with having a chat over a cup the changing needs of our rural of tea”, Gerald explained, customers. Please keep an eye “Through this we are able to find on our social media channels and what we can help them with and website for the consultation launch. start putting together a plan so they can get back on their feet.” Finally, on pages 12-13 you can read about the winners of the 2020 Rural Advice from a Alan, who manages the café, Community Awards competition. added, "We also found that some sunflower… This is our way of celebrating and people in our community felt be bright, sunny highlighting some of the invaluable isolated so the café is a great place and positive work undertaken by community Grainia Long, for them to come to socialise and groups and volunteers in rural spread seeds of Chief Executive make new friends." happiness areas over the past 12 months. Many of our isolated and vulnerable rise, shine and hold Like the traffic in the village, people tenants and residents benefitted here seem to have an endless your head high from the work of these groups desire to help one another and this is why we want to keep up with them.

2 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 3 Improve your home Join the club

Become a member of our Oil Buying Clubs with one of our grants and spend less heating your home.

peak to a member of our ith our Oil Buying Private Sector Grants Clubs you can Team to find out about order heating oil financial support options with other local Sto help you live independently, peopleW and save money. This and make your home more is because buying collectively energy efficient. enables members to negotiate a better price as they can order in bulk and reduce the If you own your own home, or you supplier’s delivery costs. rent privately, you may qualify for our Boiler Replacement Scheme or a Disabled Facilities Grant. The more people that take part, the greater the savings and these are passed on to everyone. As a Boiler Replacement member you can buy as little as Scheme 200 litres and easily keep tract of heating oil prices so you can order Up to £1,000 is available to at a time that suits you. help home owners with the cost of Disabled Facilities Up to £25,000 is available, with the size of the grant awarded replacing boilers which are at least Grants You only ever pay for the oil you depending on the cost of the work 15 years old. order and we don’t add anything to If you’re a home owner, landlord, or recommended by an Occupational the price. Our clubs are free to join private tenant, you may qualify for Therapist, and an assessment of the To qualify you must: and are open to all householders so help to adapt a property if there is applicant’s financial circumstances. you do not need to be a Housing a person with a disability using it as • Live in ; Executive tenant to become a their home. A financial assessment is not member. So join today and start • Own and occupy your property necessary if the adaptations are as your main residence; saving! Adaptations include: for a child. • Have a total household gross income which is less than • Improving access into the home To apply contact the Duty £40,000 per year; and or rooms within the property; Occupational Therapist at your Find an local Health and Social Services How it works • Have a boiler which is at least • Providing appropriate showering Trust, your GP, or social worker. All Oil Buying 15 years old. facilities; Get a quote work must be recommended by an Club near you • Adapting lighting or Occupational Therapist. Members place their order by a specified date. You can apply for the Boiler heating controls. Based on estimated monthly order requests, the club You can learn more Replacement Scheme by emailing representative will negotiate the best price on each oil group’s about joining a club [email protected] bulk order. or calling 03448 920 900 near you by: and asking to speak to your local Place your order Grants Office. Calling Members are contacted with details of the discounted cost (028) 95 98 2068 or per litre and a proposed delivery date. At this point, you must (028) 95 98 3316 confirm your order and commit to it. Texting Grab a grant! Receive your oil 07939843716 Members will then receive deliveries from their local supplier, Emailing Visit the Grants section of on their confirmed delivery date. You must pay on delivery or [email protected] our website to find out how in advance by debit or credit card directly to your oil supplier. we can help you improve Visiting our website your home. www.nihe.gov.uk This is dependent on any terms and conditions established by the club.

4 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 5 Homing in on Our 2020/21 Rural Housing rural areas Need Testing programme

In 2020/21 we carried out the following 12 tests: • Ballyalton Are you interested in • housing in Clonoe? • The Housing Executive is currently examining the demand for social and affordable housing in the village of Clonoe through its Rural Housing Need Test Programme. • • Donagh Social housing is good quality housing that is • affordable and available to those in housing need. • It is provided by both the Housing Executive and registered housing • Longfield associations.

Affordable or intermediate • / housing is aimed at those households who can afford a small mortgage • Raholp/Saul but cannot afford to buy the property outright. • Ownership will be shared with and part rented from a registered • housing association (e.g. Co-Ownership HA).

The Housing Executive is responsible for identifying where there may be a shortage of social and affordable housing. We understand that those in need of a home may not always register on our waiting lists. Through a Rural Housing Need Tests we simply provide an opportunity for people in a particular area to come forward and speak to our housing advisors about their housing requirements and if necessary, make an application with us. We will assess the level of housing need of each new applicant using our points system. Both the Housing Executive and Housing Associations So far in 2021/22 we allocate social housing based on need using the same waiting list for an area. If you want to live in the above location but are finding it difficult to find suitable accommodation please complete the attached form and return by email to [email protected] have carried out tests in: or by post to

The Rural & Regeneration Unit, NIHE, The Housing Centre, • Clonoe 2 Adelaide Street, Belfast, e’re helping bring Rural Housing Need Tests provide Each test lasts for 4 weeks. BT2 8PB. • Markethill new family homes an opportunity for people in a Once it is finished, we will add new

to rural areas particular area to come forward and completed housing applications to • Gortnahey facebook.com/housingexecutive @nihecommunity through our Rural speak to our housing advisors about the waiting list. If we find that many 1 HousingW Need Tests. their housing requirements and if people want to live in that area, we We understand that our waiting necessary, make an application will work with a housing association Tests are currently underway in: lists sometimes are not an accurate with us. to identify a suitable site to build reflection of the demand for new homes. • Kesh social and affordable homes in Normally, a test is tailored to suit • Ballyhalbert rural areas. If there clearly is no the designated area, and can involve You can learn more about our available housing, very often people community meetings, engagement Rural Housing Need Tests by All of our tests will be promoted on our website and on social media. do not come forward to register with the local primary school, and visiting our website However, if you are living in an area for which a test has already been their interest in living in a rural a public information event. Due to completed or is not included in our programme for this year, you can community. Without names on the coronavirus pandemic, we are still contact your local office at any time. the local waiting list, the need for focusing on engaging with people any additional social or affordable digitally, as well as making contact We can offer advice and assistance on how you can improve your housing remains hidden. This with community representatives, housing circumstances through support, or through alternative means that new housing schemes and local politicians, to help ensure housing options. will not be planned, which is why the information reaches people in our Rural Housing Need Tests are need of a home. so important.

6 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 7 Register with 1 2 Laura selects ‘Register’ from the menu on the Laura visits the Housing left. This opens the Executive website ‘Tenant Registration’ Follow Laura's www.nihe.gov.uk form and adds some My Housing Executive journey to find and selects the personal information. ‘Register’ option from She creates a out what you the menu on the top username with an right hand side of email address and a need to do to the screen. password. This brings her to the in 7 simple steps register. Passwords must be between 5 and 20 My Housing Executive registration home page. characters in length and contain: • A number • A lower case letter TOP TIP! • An upper case letter Your username e all lead really busy should be an lives. That’s why it is It is important to make email address important that you can sure all fields with an that you use. contact us when you’re * are filled in. on the go, or from the comfort of your home, using the ‘My WHousing Executive’ tenant portal. With My Housing Executive, you can report a repair, make payments, 3 4 5 and get in touch with us, anytime, anywhere… all you need is internet Laura clicks on Laura is sent a Laura opens the access! the ‘Register’ second email email from us button. [email protected] from us asking her and copies the Meet Laura. Laura wants to access She gets an to verify her My verification code information on her tenancy in one easy automatic Housing Executive (she needs this email from us, account. place. for step 6). She confirming She wants to contact the Housing clicks the log-in that we have link and enters Executive at a time that suits her. received her TOP TIP! her username With just a few clicks, registration It can take up to 24 hours for you to receive the verification and password. she can form. email from us, so don’t panic register for if you haven’t been sent one My Housing straight away. You should also Executive, and check your ‘Junk Mail’ folder get access to everything to see if it is in there. she needs. 6 7

Once she is logged Laura’s TOP TIP! in to the portal, she Before you start, have a is asked to read My Housing copy of your rent statement and accept the Privacy Policy and Executive account handy. It will have your the Cookie Notice. Tenancy Number on it She then pastes is now up and and will help with the the verification Get in touch code into the registration process. next screen. running! If you’re having trouble registering with My Housing Executive, Your Tenancy Number please call our dedicated Tenant Portal Help Line on 03448 920 910 to chat to a member of our staff. begins with the number 8.

8 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 9 Creating Dementia Get a move on with Friendly Homes HomeSwapper re you looking to downsize, move to Moving just around the corner: Making your life easier a bigger property, or live in a different Leanne’s story We can make adaptations area?A You should register to your Housing Executive for HomeSwapper, an online home, without a referral from Mutual Exchange service for an Occupational Therapist, social housing tenants, and to help you continue to live find a home that meets your independently. We can also give needs. you a ‘Dementia Friendly Pack’ With HomeSwapper you can swap which includes items such as: with another Housing Executive tenant in Northern Ireland or a • A specially designed landline housing association tenant who telephone with large number lives in any part of the UK. After keys and picture buttons you register your account on the • A 2-in-1 calendar clock that HomeSwapper website or app, a displays the month, day, date member of our housing team will and time prominently confirm if you are entitled to swap. Your Patch Manager can also offer • A dry-wipe reminder board and advice on things to consider when pen looking for a new home. • Colour contrasting key fobs with labels If you have a secure tenancy with us, you’ll be able to post an advert e sat down People who have been diagnosed • Alzheimer’s Society documents on HomeSwapper. This should have with Andrea with dementia often worry about and guides photos of your current home, as Curran, one of managing their home and we • An easy to read bookmark that well as a few lines on what you’re our Dementia want to let them know that we Champions,W to chat about has all our contact details on it looking for in a new home and are here to help, Andrea explains, how we’re helping tenants where you would like to live. In January I decided that to move out of my flat in living with dementia to stay By making simple changes, based If you would like a pack or to have Killyleagh into a house as I wanted more space for myself safe in their home, and on the needs of each individual, your home adapted please speak to By doing this, potential swappers and my cat Eddie. remain independent. they can stay independent, one of our Dementia Champions. can see what your current property In 2018, Andrea and her colleague active, and safe. looks like and find out if their HomeSwapper was great as you could view photos of other Paula Keenan, developed a home meets your needs. You can people’s properties and get a feel for what it would be like ‘Dementia Friendly Homes’ pilot in also search for homes and send to live there. I also wanted a house with oil central heating our South Down area. Since then, We are able to support tenants in a We can also add an alert to our messages to other tenants to so I was able to ask the previous tenant if my home had this we have trained over 40 members number of ways, such as adapting customer records, with the tenant’s see if they would be interested in and how much it costs to heat it. of staff across Northern Ireland as their home, providing a ‘Dementia permission, so that when we get swapping. Dementia Champions, providing Friendly Pack’ full of items that can in touch, we do so in a way that Being able to choose the area I wanted to live in was bespoke support to our tenants, and make doing everyday tasks easier, and meets their needs, and suits them Over 500,000 people are on brilliant as I could pick an estate that was still just round the their families, who are living with can refer them to partner agencies and their family. HomeSwapper so join now and find corner from my mum and dad. dementia. that provide specialist support. your new home!

Would you like our help?

To contact one of our Dementia Champions send us a message on our Get Swapping now tenant portal, My Housing Executive, or ring our General Enquiries Line 03448 920 900 To register for HomeSwapper download the app from the Google Play Store or the Apple App Store You can also create an account on www.homeswapper.co.uk

10 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 11 Celebrating Rural Community Champions

2020 was a year like no other. This is why our Rural Community Portaferry

Awards recognised the individuals and community groups who The panel were really impressed by how 2020 kept their communities going during the pandemic. Portaferry Community Collective ran a ‘Jigsaw Puzzle Project’, creating over 100 personalised jigsaw puzzles featuring different places in the village, to reduce The panel received some Although we couldn’t have an social isolation during lockdown. amazing applications, and awards ceremony this time after much deliberation, we around, we travelled across selected community groups Northern Ireland to hand-deliver Kesh based in Moneydig, Cullybackey, £6,000 worth of cash prizes to Cullybackey Portaferry, and Kesh as the our winners once restrictions The Courthouse Kesh Ltd members winners of the Rural Community had eased. These will be used to Last year Cullybackey Community have been running a range of services, managed by Rural Community Champion Spirit Award. support any initiatives being run, Partnership ran a range of projects that kept local people connected, such as winner Alan Crawford, such as a food by the groups and volunteers, in a ‘Best Kept Garden’ competition and bank, debt management advice and We also crowned volunteers their villages and hamlets. creating a knitted tribute to the NHS. medicine delivery to improve the Moneydig wellbeing of villagers. Patricia McQuillan, Alan Crawford, Maria McKeating, If you’d like to learn more about Moneydig Rural Network members Ballykinlar and Kathleen Breen, Rural how the Housing Executive can started a ‘befriending service’ during the pandemic, led by their Secretary Community Champions, for support your rural area visit our We were delighted to present Patricia McQuillan who was awarded Maria McKeating, from Ballykinlar GAC, supporting vulnerable people website Rural Community Champion, so they with a Rural Community Champion could support vulnerable people in their living in their area during this Award who, while juggling her job as an community. uncertain time. ICU nurse and caring for her family, co- ordinated and distributed food parcels to vulnerable members of the community. Carrowshee

We also crowned Kathleen Breen, from Carrowshee and Sylvan Hill Community Association, Rural Community Champion. During the last year she reached out to everyone in her village and connected them with local advice services.

Rural Community Spirit WINNERS Community Champion

12 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 13 Our door is always open Get connected with your our home should be a safe space. We Local Rural Support Network are here to offer you our Local Rural Support Network can Community Organisations advice and support, if offer your community group support of South Tyrone & Areas (COSTA) youY are suffering from, or feel with applying for funding, developing President Grant’s Homestead, If you feel in immediate danger, at risk of domestic abuse. your neighbourhood, and signposting 45 Dergenagh Road, contact the PSNI by calling 999 Y you to service providers. , Co. Tyrone, What is domestic abuse? There are 6 Local Rural Support Networks across Northern BT70 1TW If you are unable to speak press 55 Domestic abuse can happen to Ireland. Get in touch with them to find out how they can Website: www.costaruralsupportnetwork.org on your keypad, the call operator will anyone regardless of gender, help your community grow. Tel: 028 8555 6880 flag with the silent solutions team as age, ability, sexual orientation, or Email: [email protected] an emergency. ethnicity. Northern Community Network Old School House, 25 Mill St, Cushendall, Co. Antrim, & Western Shores Area Network BT44 0RR When a current or former partner, or The Crieve Centre, Website: http://www.nacn.org a family member is violent or abusive 2 Hillhead Stewartstown, Tel: to you, you’re experiencing domestic 028 2177 2100 , Email: [email protected] abuse. It can involve physical BT71 5HY contact, verbal or emotional abuse, County Down Rural Community Network Website: http://cwsan.org coercive and controlling behaviour, Ballymote Centre, 40 Killough Road, Downpatrick, BT30 6PY Tel: 028 8773 8845 and threats to harm or kill. Website: Email: [email protected] We also run an out-of-hours, Regardless of the abuse you are http://www.countydownruralcommunitynetwork.com You do not have to be physically emergency homeless service. experiencing: Tel: 028 4461 2311 forum for Rural Associations harmed to be abused. Email: [email protected] Omagh Community House, • it is not your fault If you find yourself in a crisis, 2 Drumragh Avenue, • you are not alone after 5pm, at the weekend, The, Antrim, Down, and Armagh Rural Support Omagh, Co Tyrone, What happens if you report • you have the right to live free or on a bank holiday, Network (TADA) BT78 1DP domestic abuse to us? from fear you can ring our team on Unit 10A, 19 Carn Business Park, Portadown, BT63 5WG Website: http://www.omaghforum.org/ • you can survive and move on Do not suffer in silence - 03448 920 908. Website: http://www.tadasupportnetwork.com Tel: 028 8225 1559 from an abusive relationship. you can call us in confidence on Tel: 028 3839 8888 Email: [email protected] 03448 920 900 and ask to speak Email: [email protected] to your Patch Manager. Help is at the other end of the phone We will support you to make decisions about your living We give funding to a range of specialist organisations that provide , Making your garden blooming marvellous! arrangements to help keep you safe advice and support to victims of domestic abuse. You can get in Last year we distributed such as: touch with them by calling the following numbers: sunflower, summer flower, and mixed herb seeds • Installing security enhancements 24 hour Domestic and Sexual Abuse Helpline: in your home to communities across 0808 802 1414 Northern Ireland. • Organising support from Women’s Aid: organisations that specialise 028 9024 9041 in helping victims of domestic abuse Men’s Advisory Project: • Arranging temporary emergency 02890241929 or 02871160001 accommodation and transport to Men’s Action Network: get there 02871377777 • Discussing your permanent Support for the LGBT+ community, We were delighted to see so many housing options with you provided by The Rainbow Project: of you using them to give your You only have to tell us about 02890319030 or 02871283030 garden some TLC during lockdown. your experience once, and we will We hope it has inspired lots of If you are worried about a child please ensure confidentially in accordance young people to become budding ring the on with your wishes. NSPCC 0808 808 8000 horticulturists!

14 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 15 , Take your learning to the next level e provide funding to Supporting hile the majority If you prefer, Communities so of our areas are a relative, friend, they can offer a safe and popular rangeW of, accredited and non- or representative places to live, accredited, training courses can make a complaint weW recognise that nuisance free of charge to members on your behalf. and anti-social behaviour are of our Housing Community You can also report real issues which can have a Network. anti-social behaviour significant impact on you and anonymously on our your family. website www.nihe.gov.uk As an OCN training centre, they however this may mean action are here to support community Reporting anti-social that can be taken may be limited. groups develop their skills, deliver behaviour their projects more efficiently If you are one of our tenants, the and demonstrate how their work Help us help you We are here to support you easiest way to report anti-social It is important when reporting anti- If you make a complaint, we will helps local people. Their staff behaviour is to ring our social behaviour that you provide as respond in a sensitive way, and can also help you establish good General Enquiries Line on much detail as possible, such as the take appropriate action to tackle governance practices in your group 03448 920 900 and ask to speak date and time of the incident, who the problem, taking your wishes and put systems in place so you can to your Patch Manager. was involved, where it happened, and into account. We also organise manage your finances easily. Here’s what community groups said about who was affected by the anti-social support for victims and witnesses, You can also send them a message behaviour. It may also be necessary by making referrals to specialist All the courses can be done online their experience… on our My Housing Executive for you to report anti-social behaviour organisations such as Victim and they also offer awareness tenant portal. to the PSNI or your local council. Support Northern Ireland. sessions so you can learn the basics on a specific topic before deciding if Without the support and guidance of Supporting you want to commit to doing more Communities I would not have had the confidence and training. opportunity to consider Community Development as Interpretation services for deaf or hard of hearing customers an area of further education. f you are deaf or hard of If you’re interested in studying, hearing you can get in please speak to your local I am now more confident that I could complete a SEND US A TEXT touch with us online, by If you have a textphone or the Community Development Officer at funding application to a much higher level than before text, or face to face. Relay UK app installed on your Supporting Communities or one of I completed this training. I smartphone, you can communicate our Good Relations Officers. LET’S CONNECT with us via text using the below British (BSL) and Irish Sign numbers: Language (ISL) users can use the online interpretation service offered Level up by SignLive to access advice and GENERAL ENQUIRIES: support on everything to do with 18001 03448 920 900 Supporting Communities offer a range of training courses your tenancy with us. and qualifications on topics such as: Video Relay Service (VRS) works REPAIRS: by connecting you with a BSL or 18001 03448 920 901 • Community Development ISL interpreter who will relay the VISIT OUR OFFICE You can find out more by visiting • Financial Management conversation between you and a HOUSING BENEFIT: If you’ve been asked to come into www.supportingcommunities.org • Measurement and Evaluation member of our staff. one of our offices by a member of 18001 03448 920 902 our staff to discuss your housing • Communications and Social Media To find out how to use SignLive visit situation, we can arrange for a BSL • Digital Skills our website www.nihe.gov.uk or ISL interpreter to provide you • Tenant Participation with communication support during

• Good Governance your visit.

16 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 17

WIN an Amazon Fire. We are giving the chance for two of our readers to win an Amazon Fire. The closing date is 31 August 2021 and we will present the winners in the next edition of the magazine. Respond by email to [email protected]

1. Up to how much money is available to home owners to help with the cost of replacing an old boiler?

2. How many steps are involved in registering with My Housing Executive?

3. Name one item from the Dementia Friendly packs we can offer our customers?

*We will retain your personal data until the competition draw has taken place, after the draw we will securely destroy the information. We will not use or retain your personal data for any other purpose.

If English is not your first language and you need help with interpreting & translation the Housing Executive can provide free services on request, please ask for further details at your local office. ARABIC POLISH SLOVAK Jeśli język angielski nie jest Państwa językiem Ak angličtina nie je váš materský jazyk ojczystym i potrzebują Państwo pomocy a vyžadujete si pomoc s prekladom a w zakresie tłumaczeń ustnych i pisemnych, tlmočením, kancelária úradu pre otázky Housing Executive oferuje bezpłatne usługi bývania (Housing Executive) vám ochotne tłumaczeniowe na życzenie. O szczegóły poskytne tieto služby bezplatne. Prosím, prosimy pytać biuro lokalne. požiadajte svoju miestnu kanceláriu o viac informácií. CANTONESE PORTUGUESE Se o Inglês não for a sua língua materna SOMALI e precisar de ajuda com tradução e Haddii af Ingiriisigu uusan ahayn interpretação, o Executivo de Habitação luqaddaada hooyo oo aad u baahan tahay pode providenciar serviços gratuítos in lagaa caawiyo turjumaadda oraahda mediante solicitação, pode obter mais ah iyo midda qoran Agaasinka Guryeynta informações no seu escritório local. (Housing Executive) ayaa adeegyo bilaash ah bixin kara marka laga codsado, fadlan LITHUANIAN RUSSIAN faahfaahin dheeraad ah weydii xafiiska Jei anglų kalba nėra jūsų gimtoji kalba ir Если английский не является вашим xaafaddaada. jums reikia pagalbos dėl vertimo žodžiu ir родным языком и вам требуется помощь raštu, jums pageidaujant Housing Executive с устным и письменным переводом, gali suteikti nemokamas vertimo paslaugas; Жилищное управление может For customers with sensory dėl išsamesnės informacijos prašome kreiptis предоставить по запросу бесплатные į vietinį skyrių. услуги переводчика. За более подробной disabilities, information can be информацией обратитесь в ваш местный provided in alternative formats like офис. large print, Braille or audio. Sign MANDARIN language interpreters can also be provided, but please give as much notice as possible to allow us to meet your request.

nihe.gov.uk facebook.com/housingexecutive @nihecommunity RS-328-01-21-SC