IBM Lotus Expeditor Is a Managed Framework for Integrating New and Existing Applications Together to Help Optimize Business Processes

IBM Europe, Middle East, and Africa Software Announcement ZP08-0614, dated December 2, 2008

IBM Lotus Expeditor is a managed framework for integrating new and existing applications together to help optimize business processes

Table of contents 1 Overview 6 Offering Information 2 Key prerequisites 6 Publications 2 Planned availability dates 7 Technical information 2 Description 8 Ordering information 3 Product positioning 10 Terms and conditions 5 Statement of direction 13 IBM Electronic Services 5 Reference information 13 Prices 6 Program number 14 Announcement countries 6 Education support

Overview

IBM® Lotus® Expeditor 6.2 software provides a framework where new and existing applications can be integrated together into a composite desktop, which helps optimize the information that employees need and accelerate business processes. It is ideal for use by task-oriented employees and processes such as bank tellers, call center staff, insurance adjusters, healthcare professionals, kiosks, travel agents, retail sales, and other customer care applications.

By delivering functions in an optimal manner with increased usability, Expeditor can help enable I/T organizations to optimize information for the task at hand, so that businesses can cut seconds or even minutes off of their customer care processes.

Expeditor assists developers with the creation and deployment of customer care applications that can provide:

• A compelling and productive user interface. Optimizes information to help users easily navigate between and integrate various applications into a single composite desktop, speeding productivity and responsiveness to customers. • Business process extensions. A flexible and agile user interface accommodates changing business needs quickly and with less effort. • Increased flexibility. Provides an open framework where industry solutions and third-party software can be integrated into your business processes. • Reduced risk. The underlying programming model for Expeditor is provided by Eclipse Rich Client platform, a proven and widely accepted platform for application integration. – Eclipse is an open source community committed to implementation of a universal development platform.

IBM Lotus Expeditor can help enable I/T organizations to integrate multiple applications together so that end users have:

• Faster access to information. By aggregating information across multiple client and server applications Expeditor can help streamline workflow and improve employee efficiency. • Reduced time spent on retraining. Reuse of existing applications within the Expeditor framework can dramatically reduce the re-training of employees. • Reduces distractions for front line employees. Expeditor can provide roles-based access to information, to keep employees focused on customers. • Mobile support. Helps enable mobile employees to access business applications while in the field regardless of network connectivity.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 1 Announcement ZP08-0614 Expeditor powers bank teller workstations, insurance desktops, call center desktops, and other customer care applications worldwide. It is an open alternative to the Microsoft® Customer Care Framework.

Key prerequisites

For details, refer to theHardware requirements and Software requirements sections.

Planned availability dates

December 2, 2008, electronic software delivery

December 19, 2008, media and documentation

See the complete letter for globalization details.

Description

At the core of IBM Lotus Expeditor is the Eclipse Rich Client platform. Expeditor augments this platform with security, middleware, and an integration framework to provide customers with a supported product that has been proven in production on millions of desktops.

Desktop client

• The Composite Application Editor (CAE) has a "drag and drop" user interface which helps enable easier wiring of data between applications. CAE provides built-in navigators for multi- level tabs, buttons and other controls. • LiveText selection enables developers to make detailed information about the business process or customer available at the end users' fingertips. • An application container makes it easy to define how each page in an application interacts with other components. This Generic Application Container supports all types of Web applications including portal, servlet, HTML and PHP. • tm Struts support now automates the addition of Java JAR (Java ARchive) files to Web applications.

Device client

Provides Eclipse-embedded rich client applications, local data store, transactional messaging. Runs on Microsoft Windows® Mobile Professional and Standard Editions versions 5, 6 and 6.1 and WindowsCE 5. Enhancements include startup time reductions and footprint reduction improvements and platform builder support for creating custom platforms (for example, adding optional features and plug-ins).

Server

The optional server includes the ability to register clients, perform inventory, configuration of features, provide software updates and install/uninstall of features. The Server can also be used to manage the IBM Lotus Sametime® Standard and Advanced Clients, in addition to Expeditor client software and applications.

Integrator

An integration hub for satellite locations of an enterprise such as retail outlets or remote offices. Functions as a satellite enterprise service bus (ESB), acting as a local concentrator for transactional messaging with intelligent routing and filtering of business events and data. For example, Integrator can be used as a retail store solution to transform what had been a batch data transfer process into near real-time transactional system for next-generation retail business solutions. Integrator requires no local I/T management and can be deployed on modest PC

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 2 Announcement ZP08-0614 hardware. The integrator is ideally suited for retail store, bank branch, and other situations where the local concentration of and integration of data is needed.

Toolkit

• Offers rapid application development and deployment of portlet, Web and Eclipse-based applications. Plugs into Rational® Application Developer for WebSphere® Software 7.5, Rational Software Architect for WebSphere software 7.5, Eclipse Ganymede (3.4) , WebSphere Portlet Factory 6.1, or any other Eclipse Ganymede (3.4) - based IDE environment. • IBM Lotus Expeditor Toolkit now provides a development environment that closely matches the true deployed client by using an installed runtime as the target platform. Consequently, the toolkit is now easier to configure and use because it derives required information (such as default properties and personality) from the deployed client workspace. • The new Client Services Platform Configuration Editor allows the user to create artifacts that can be used to create custom platforms for the Desktop and Device Clients. For the Desktop Client, you can create custom provisioning data to install your desired platform, as well as your platform extensions. For the Device Client, you can create custom update sites or custom platform installations. • New support is provided for struts-based Web applications and portlets. • Allows remote debugging of applications with enhanced support for simultaneous deployment of multiple bundles.

Device Runtime Environment software

Provides the ability to host server side user interfaces, locally on a laptop computer or desktop system. The IBM Device Runtime Environment software is provided with the IBM Lotus Expeditor Client software as a separate package.

Accessibility by people with disabilities

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.

Product positioning

IBM Lotus Mobile and Enterprise Access portfolio extends, with enhanced security, composite applications to mobile and rich clients, based on role, context and process. IBM Lotus Expeditor is the flagship offering of this portfolio and provides a SOA-based server managed client software to extend composite applications beyond the data center.

Positioning with regard to WebSphere Portal

IBM Lotus Expeditor and WebSphere Portal are complementary offerings. In stand-alone deployments, they deliver different types of value but when used together, the two offerings deliver role-based, process-driven composite apps on rich clients and browsers. IBM Lotus Expeditor enables portlets to be part of composite applications that have components of different underlying technologies - not just other portlets. WebSphere Portal IBM Lotus Expeditor

Client type Browser (No Managed client management required) (Eclipse or Web application based) Type of operation Connected only Connected or Semi-connected

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 3 Announcement ZP08-0614 Elements aggregated Portlets Swing, ActiveX, Eclipse SWT, Portlets, IBM Lotus Forms apps, Embedded browser, Host systems, and more Positioning with regard to IBM Lotus Forms

IBM Lotus Expeditor and IBM Lotus Forms are complementary offerings. While IBM Lotus Forms provides markup based pixel perfect forms, IBM Lotus Expeditor enables these forms to participate in composite apps, integrates them in IT processes and enables them to be created, edited, and submitted offline. This is helpful for mobile users or for users working on complex forms that require multiple sittings before they can be completed and uploaded to the server.

Markup-based Forms Pixel perfect paper replacement IBM Lotus Forms Digital signatures IBM Lotus Forms Composition IBM Lotus Expeditor Disconnection IBM Lotus Expeditor Managed IBM Lotus Expeditor Integration IBM Lotus Expeditor Positioning with regard to IBM Lotus Sametime

IBM Lotus Sametime includes a subset of IBM Lotus Expeditor value that transforms it into an extensible platform for advanced collaboration. IBM Lotus Sametime customers can buy IBM Lotus Expeditor to increase the return on investment on their IBM Lotus Sametime investment by providing the capability to help combine real time communication with line-of- business workflow.

Client

Features IBM Lotus Expeditor IBM Lotus Sametime

Rich Client U/I Yes Yes Web Client Yes No Offline Portal Client Yes No Local Relational Data Yes No Transactional Yes No messaging, container Web services support Yes Limited Local Business Logic Yes Yes Client Install Yes No (Network client installer) Server

Features IBM Lotus Expeditor IBM Lotus Sametime

Middleware Gateway Relational Data Sync Yes No Trans Msg G/W Yes No Provisioning Client Install (SCI) Yes No Managed Client DMS Yes No Toolkit

Features IBM Lotus Expeditor IBM Lotus Sametime

Toolkit for rapid Yes No application development and deployment Product positioning - globalization

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 4 Announcement ZP08-0614 Statement of direction

IBM Lotus Expeditor forms the core of SOA-managed client. Other offerings, such as IBM Lotus Notes®, IBM Lotus Sametime and IBM Lotus Symphony use this capability and augment it to provide advanced collaborative services. Over time the platform, products, and services provided by IBM Lotus Expeditor will continue to be expanded to meet the market demand.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.

Reference information

Refer to Software AnnouncementZP07-0314, dated August 14, 2007.

Availability of national languages

Product description Language General availability date

Device Runtime Environment English December 19, 2008 V6.2.0 Expeditor Integrator V6.2.0 English December 19, 2008 Lotus Expeditor Client Multilingual December 19, 2008 V6.2.0 (French, Korean, Chinese-Simplified, Spanish, Portuguese-Brazilian, German, Japanese, Chinese-Traditional, English, Italian) Lotus Exped V6.2.0 Multilingual December 19, 2008 (French, Korean, Chinese-Simplified, Spanish, Portuguese-Brazilian, German, Japanese, Chinese-Traditional, English, Italian) Lotus Expeditor Server, Brazilian Portuguese, December 19, 2008 Toolkit and Client for Chinese-Simplified, Devices Chinese-Traditional, French, German Italian, Japanese, Korean, Spanish Lotus Client for Desktop and Arabic, December 19, 2008 Network Client Installer Brazilian Portuguese, Catalan, Chinese-Simplified, Chinese-Traditional, Czech, Danish, Dutch/Netherlanfs, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 5 Announcement ZP08-0614 Loyus Sametime in Lotus Arabic, December 19, 2008 Expeditor Brazilian Portuguese, Chinese-Simplified, Chinese-Traditional, Czech, Danish, Dutch/Netherlands, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Program number

Program VRM Program name number

5724-R12 6.2.0 IBM Device Runtime Environment

5724-R09 6.2.0 IBM Lotus Expeditor

Education support

The following educational offerings are available.

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/ites.wss/tp/en?pageType=tp_search

Contact your IBM representative for course information.

IBM Software Services for Lotus Education provides education to support many IBM Lotus offerings. For a complete list of offerings visit the Web site at:

http://www.lotus.com/education

Offering Information

Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

Publications

No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 6 Announcement ZP08-0614 A large number of publications are available online in various file formats, and they can all be downloaded by all countries.

Technical information

Specified operating environment

Hardware requirements For the most up-to-date hardware requirements, see "systems requirements" on the left navigation panel on the following product pages.

IBM Lotus Expeditor

http://www.ibm.com/software/sw-lotus/lotus_expeditor

IBM Device Runtime Environment

http://www.ibm.com/software/sw-lotus/ibm_device_runtime_environment

Software requirements For the most up-to-date hardware requirements, see "systems requirements" on the left navigation panel on the following product pages.

IBM Lotus Expeditor

http://www.ibm.com/software/sw-lotus/lotus_expeditor

IBM Device Runtime Environment

http://www.ibm.com/software/sw-lotus/ibm_device_runtime_environment

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging This product is available through IBM Passport Advantage on DVD-ROMs in a Passport Advantage media pack or via electronic download. Publications are not shipped with the product.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 7 Announcement ZP08-0614 Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.

Ordering information

For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit

http://www-306.ibm.com/software/support/pa.html

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title Product group Product category 9

tm IBM Device Runtime Environment IBM Workplace IBM Lotus Expeditor

IBM Lotus Expeditor Client IBM Workplace IBM Lotus Expeditor

IBM Lotus Expeditor Enterprise IBM Workplace IBM Lotus Expeditor Edition IBM Lotus Expeditor Integrator IBM Workplace IBM Lotus Expeditor

IBM Lotus Expeditor Starter IBM Workplace IBM Lotus Expeditor Edition

Program name PID Charge unit number description

IBM Device Runtime Environment 5724-R12 Authorized User IBM Lotus Expeditor Client 5724-R09 Authorized User IBM Lotus Expeditor Enterprise 5724-R09 Processor Value Edition Unit (PVU) IBM Lotus Expeditor Integrator 5724-R09 PVU IBM Lotus Expeditor Starter Edition 5724-R09 PVU

Charge metrics definitions

Processor Value Unit (PVU)

PVU is the unit of measure by which this program is licensed. PVU entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of PVUs based on the level or tier of all processor cores activated and available for use by the Program on the server. Some programs allow licensing to less than the full capacity of the server's activated processor cores, sometimes referred to as sub- capacity licensing. For programs which offer sub-capacity licensing, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of PVUs based on all activated processor cores available for use in each partition where the program runs or is managed by the program. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's license information to determine applicable sub-capacity terms. The PVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with PVU entitlements of another program.

For general overview of PVUs for processor families (vendors and brands), go to

http://www-306.ibm.com/software/lotus/passportadvantage/ pvu_licensing_for_customers.html

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 8 Announcement ZP08-0614 To calculate the exact PVU entitlements required for the program, go to

https://www-112.ibm.com/software/howtobuy/passportadvantage/ valueunitcalculator/ vucalc.wss

Authorized User

The term Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

IBM Device Runtime Environment

Part description Part number

IBM Device Runtime Environment Device Runtime Environment Authorized User Annual SW E032ALL S&S Rnwl Device Runtime Environment Authorized User Lic + SW S&S D59MKLL 12 Mo Device Runtime Environment Authorized User SW S&S D59MLLL Reinstate 12 Mo IBM Lotus Expeditor

IBM Lotus Expeditor Enterprise Edition Lotus Expeditor Enterprise Edition Value Unit Annual SW E033ULL S&S Rnwl Lotus Expeditor Enterprise Edition Value Unit Lic + SW D59R7LL S&S 12 Mo Lotus Expeditor Enterprise Edition Value Unit SW S&S D59R8LL Reinstate 12 Mo IBM Lotus Expeditor

IBM Lotus Expeditor Starter Edition Lotus Expeditor Starter Edition Value Unit Annual SW E0327LL S&S Rnwl Lotus Expeditor Starter Edition Value Unit Lic + SW S&S D59MELL 12 Mo Lotus Expeditor Starter Edition Value Unit SW S&S D59MFLL Reinstate 12 Mo IBM Lotus Expeditor

IBM Lotus Expeditor Integrator Lotus Expeditor Integrator Processor Value Unit (PVU) E05Y7LL Annual SW S&S Rnwl Lotus Expeditor Integrator Processor Value Unit (PVU) D06QELL Lic + SW S&S 12 Mo Lotus Expeditor Integrator Processor Value Unit (PVU) D06QFLL SW S&S Reinstate 12Mo IBM Lotus Expeditor

IBM Lotus Expeditor Client Lotus Expeditor Client Authorized User Annual SW S&S E0329LL Rnwl Lotus Expeditor Client Authorized User Lic + SW S&S 12 D59MILL Mo Lotus Expeditor Client Authorized User SW S&S Reinstate D59MJLL 12 Mo

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 9 Announcement ZP08-0614 Passport Advantage supply

Program name/description Part number

Device Runtime Environment V6.2.0 Device Runtime Environment Windows XP Family,Red Hat BU044ML Enterpri Expeditor Integrator V6.2.0 Lotus Expeditor integrator Windows XP, Windows 2003 BU04AML Server Lotus Exped Client V6.2.0 Lotus Expeditor Client Windows XP Family,Novell BU043ML Netware,Red Hat E Lotus Exped V6.2.0 Lotus Expeditor Ent Ed Windows 2000,WindowsXP BU045ML Family,Novell Netware,Red Hat

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Lotus Expeditor Client V6.2.0

Entitled maintenance Media packs description Part offerings description number

Lotus Expeditor Client Lotus Expeditor Client BU043ML Authorized User Windows XP Family,Novell Netware,Red Hat E Lotus Expeditor V6.2.0

Lotus Expeditor Processor Lotus Expeditor Ent Ed BU045ML Value Unit Windows 2000,WindowsXP Family,Novell Netware,Red Hat Device Runtime Environment V6.2.0

Device Runtime Environment Device Runtime Environment BU044ML Authorized User Windows XP Family,Red Hat Enterpri Expeditor Integrator V6.2.0

Lotus Expeditor Integrator Lotus Expeditor integrator BU04AML per Processor Value Unit Windows XP, Windows 2003 Server

Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 10 Announcement ZP08-0614 Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License information form number

Program name Program Form number number

IBM Device Runtime Environment 5724-R12 L-BKOI-7GFMGN IBM Lotus Expeditor Client 5724-R09 L-BKOI-7K7UY6 IBM Lotus Expeditor Enterprise Edition 5724-R09 L-BKOI-7GFMFW and Starter Edition IBM Lotus Expeditor integrator 5724-R09 L-BKOI-7L2NMN IBM Lotus Expeditor Toolkit 5724-R09 L-BKOI-7GFMEE The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies Yes

Warranty IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the Program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known Program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult theIBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 11 Announcement ZP08-0614 Authorization for use on home/Portable computer The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name

IBM Device Runtime Environment Yes IBM Lotus Expeditor Yes

Volume orders (IVO) No

Passport Advantage applies Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction Yes. For additional information refer to the License Information Document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf

Software Subscription and Support (also referred to as Software Maintenance) applies Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

System i Software Maintenance applies No

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 12 Announcement ZP08-0614 Educational allowance available Education software allowance does not apply.

Special education prices are available for qualified customers through Passport Advantage.

IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

tm The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

Copy the Web address below into the address field of your browser.

https://www.ibm.com/software/howtobuy/passportadvantage/ paoreseller/emea/ channelannouncement

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type,

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 13 Announcement ZP08-0614 equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Announcement countries

All European, Middle Eastern and African countries except:

• Iran • Sudan • Syria

Trademarks Workplace and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Lotus, Sametime, Rational, WebSphere, Lotus Notes and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 14 Announcement ZP08-0614