Frequently Asked Questions How can I ensure my order will not be Where is my order being shipped from? delayed? Please ensure you are providing Costco with What is the difference between Traditional The Costco Mail Order Pharmacy is located in a valid shipping address and valid payment information. Mail Order and the Online Ordering service? Corona, Calif. Costco will ship anywhere in the United Please ensure your name, address and phone number Traditional Mail Order requires you to order all your States. Please be aware that shipping times may vary are written legibly on all submitted documents including prescriptions via mail or phone. You must complete depending on where you are located in the country. the original prescription(s). Your physician must provide the included patient profile form and submit it to When I receive my order, what will be included complete directions for use. Costco cannot dispense an Costco Mail Order Pharmacy. Traditional Mail Order in the package? Each package will include your order without valid instructions; “use as directed” will also accepts personal checks and Electronic Funds prescription medication, prescription label and a not be accepted. Per Washington state law, an out-of- Transfer as forms of payment. drug monograph. All prescription bottles will be state, mid-level practitioner (i.e. ARNP, PA-C) must have Online Ordering service requires you to sealed with child-safety caps to prevent them from all prescription(s) co-signed by an MD or DO. Please opening during shipment. If you select easy-open order all your new prescriptions online at ensure your prescription is written for the maximum pharmacy.costco.com. You should discard the caps, they will be included in the package for you days supplied allowed by your plan (usually 90 days) to switch once your package has safely arrived. included patient profile form and create an online and contains additional refills. account. Please remember that each individual How do I pay for my order? Costco requires receiving medications must have their own unique payment with every prescription order. The shipment email address in order to create an online account. of your prescription order may be delayed if: Costco All communication between you and the pharmacy Costco Mail Order Pharmacy does not receive payment in full at the time of order, will be done via email. Contact Information if you have an unpaid balance with Costco Mail How do I get more patient profile brochures Order Pharmacy, or if your forms are not filled out if I choose to use the Traditional Mail Order completely. For your convenience and for quick and Costco Mail Order Pharmacy service? Contact Costco Mail Order Pharmacy secure payments, Costco accepts American Express, 215 Deininger Circle at 1-800-607-6861. Visa, MasterCard, Discover and Costco Credit Cards. Corona, CA 92880-9911 When do I need to place my order? It is Costco’s If you utilize Costco’s Traditional Mail Order service, Costco Mail Order Pharmacy goal to have your order in your hands 14 days after you may also make a payment by mailing a personal Customer Service Costco receives it at the processing facility. Please check with your order or supplying a voided check 1-800-607-6861 phone allow a few extra days when placing an order for the for Electronic Funds Transfer. Please refer to your 1-800-633-0334 fax first time. Please remember to calculate the amount benefits plan for co-pay information. Typically, orders of time it may take for your prescription(s) request paid with a credit card are processed up to two Monday through Friday 5 a.m. to 7 p.m. (PST) to leave your household and reach the facility. Once days faster. Saturday 9:30 a.m. to 2 p.m. (PST) Costco receives your order it will leave the facility How will I know the cost of my prescription within one to four days. Costco offers free standard order? It is your responsibility to know the co-pay(s) shipping. Expedited shipping options are available for for your prescription order. For additional information, Visit us online at: an additional fee. If you do not receive your order in please contact your benefits provider. pharmacy.costco.com 14 days, please contact Costco Mail Order Pharmacy at the toll-free number provided. Mail Order FPO FPO RECYCLE union BUG BUG

13AB0505A 1/13 corona Costco Mail Order Pharmacy immediately, and a second for a 90-day supply, Online Ordering immediately, and a second for a 90-day supply, Ordering Instructions including refills that can be submitted to Costco Mail Costco Mail Order including refills that can be submitted to Costco Order Pharmacy. Mail Order Pharmacy. The Costco Mail Order Pharmacy is an extension of Pharmacy also provides your current prescription drug benefit. Mail Order service • Send both your new 90-day supply prescription 2. an Online Ordering • Visit pharmacy.costco.com. Click the allows you to take advantage of the convenience of and your completed Mail Order Patient Profile service. If you choose to “New Prescriptions” link and follow the having your maintenance medications delivered to your form to the Costco Mail Order Pharmacy using utilize Online Ordering, steps below: home or workplace. the provided postage-paid envelope. If you do it is helpful that you are 1. Log in. not have a written prescription, please obtain familiar with basic online 2. Provide prescription information, Costco Mail Order Pharmacy offers two great ordering one from your prescriber. purchasing processes, including physician name, drug name services: Traditional Mail Order and Online Ordering. • Costco Mail Order Pharmacy does not hold and that you have and shipping method. Traditional prescriptions. Please send only prescriptions to frequent access to your 3. Confirm your order and mail the Mail Order be ordered immediately. Once an order has been email account. prescription to the address provided. processed, it cannot be stopped. Costco cannot Most communication • Costco Pharmacy will begin processing your order Costco Mail Order accept returns. between you and Costco Mail Order Pharmacy will once this request and the original prescription is 1. Pharmacy offers you a be through email. When using this service, all orders received at our facility. Traditional Mail Order How do I order a refill using the Traditional for new prescriptions must be initiated online at • Costco Mail Order Pharmacy does not hold service. To use this Mail Order service? pharmacy.costco.com. If you would prefer not to prescriptions. Please send only prescriptions service, you will submit • Mail: Each prescription order you receive will use our Online Ordering service, please refer to the to be ordered immediately. Once an order has all new orders and refills contain a Refill Order Form. Complete the form Traditional Mail Order section of this document. been processed, it cannot be stopped. We by mail or phone. Please and return it to Costco Mail Order Pharmacy. How do I set up an account online? cannot accept returns. read the following details or on how to utilize our • Phone: Call 1-800-607-6861. Costco’s 24-hour Visit pharmacy.costco.com. Under “New Patients” How do I order a refill using the Online Traditional Mail Order automated telephone system guides you through click “Create an Account.” Under “New Registration,” Ordering service? service. If you would like to place your orders online the refill-ordering process. Be sure to have your you will be asked to enter your email address. Please • Phone: Call 1-800-607-6861. Costco’s 24-hour using a computer, please skip the following section prescription number available. note: Each patient (self, spouse, dependent(s), etc.), automated telephone system guides you independent of whether or not they are covered by and follow the instructions under the Online Ordering What form of payment may I use for through the refill ordering process. Be sure the plan, must have his or her own unique email portion of this document. Traditional Mail Order service? to have your prescription number available. address to create an online account. Enter all required or How do I begin using the Traditional Mail For your convenience and to make quick and secure information to set up your online patient account • Online: Visit pharmacy.costco.com. Order service? payments, Costco accepts American Express, Visa, including information regarding drug allergies, medical Click the “Refill Prescriptions” link. Complete the included Traditional Mail Order Patient MasterCard, Discover and Costco Credit Cards. conditions, brand/generic preferences, etc. Profile form and submit it to the Mail Order Pharmacy. Costco Mail Order Service also accepts personal What form of payment may I use for the How do I order a new prescription using checks and Electronic Funds Transfer with a voided Online Ordering service? How do I order a new prescription using the Online Ordering service? the Traditional Mail Order service? check. You must refer to your benefits plan for co-pay For your convenience and to make quick and secure information. Typically, orders paid with a credit card are If you need to start your medication immediately or payments, Costco accepts American Express, Visa, If you need to start your medication immediately or processed up to two days faster. do not have enough to last you at least two weeks, MasterCard, Discover and Costco Credit Cards. do not have enough to last you at least two weeks, request two prescriptions from your prescriber: One request two prescriptions from your prescriber: One for an initial short-term supply of your maintenance for an initial short-term supply of your maintenance medication that your local retail pharmacy can fill medication that your local retail pharmacy can fill